Benny&Co in Saint-Jean-sur-Richelieu

Ordered 2 choices from the chef received 2 hamburger calls 10 times he hangs up all the time finished assholes St Luc

Made very expensive!

Very long wait (30 min)

Calling to see if my order is on its way and having a fit of laughter on the phone while Ive been waiting for at least 50 minutes. Not strong as an employee we see that there is a labor shortage we will take anyone, anything.

Je fais une nouvelle plainte 2024/10/30 c est ma deuxieme commande et mon appelle c est faite à 18:10 et il est 20:00 donc encore une autre commande avec 2 heure d attente pour faire suite à ma deuxième mauvaise expérience Je viens de recevoir ma commande après 2:15 d attente et le fromage est fondu et c est comme si j aurai mis ma boîte 2 minute pour la réchauffer vraiment déçu

This lunchtime, no chicken thighs or breasts, salad and soup counter closed, menu only on small menus, TV display not functional.

Plus de 1h30 de livraison quand le temps estimé est de 45 min. On appel pour un suivi et cest toujours 5-10 min quand pas le cas. Livraison sans ustensiles quand je précise que cest livré à lextérieur de chez nous. Ah vous devez le demander maintenant cest la politique du boss... wow... Non cest à vous de le proposer au client.

Following an order to bring that I picked up there was an error. My order of 2 breasts as a meal...still simple but when I get home I have a thigh and a breast...the problem. Its that when I call to complain about the error... the manager speaks to me and tells me that he will send me someone, a delivery man, but that I have to return the thigh to them because it will be taken back to be processed for soup and other things. so I just stopped Benny

Volat service = asks you for a tip to make a mistake 75% of the time on your order. Absolutely terrible. 3 times in three I dont receive what I ordered

When I ask to change my salad to fries, they put a sauce on me 9 times out of 10. The portions are getting smaller and smaller for the price.

Its 7am on a Friday this evening, we decide to go eat at Benny St-Luc, I have a gift card, I dont know in what honor the cashier passes it through the machine, it doesnt work! There she told me this box doesnt work for gift cards, I told her that I come here often and occasionally I have a gift card and it always works, she told me to go to the other checkout, I tell him pass it to the other checkout, no I cant, its closed. I left too late! Its not the cashiers fault! But theres a boss there...... Mr. the boss sees to your business...... Christiane .

Order placed online at 7:08 p.m., 8:30 p.m. still not arriving, call to the restaurant only to have me respond very stupidly the delivery man is new and he is arriving....... 8:45 p.m. the delivery man finally shows up, tries to make me pay for an order I already paid for online, the soup is half emptied in the paper bag, completely cold.. normal after spending 1:40 in the car of the delivery person. P.s. I live 4 minutes from the restaurant. INSANE!! Had I known I would have gone looking for her on foot lol. If I could have given 0 stars I would have done so. Ultra disappointing service, food as cold as if it had come out of the fridge.

Very disappointed for about 2 years the quality of the food has really declined and the format too. On the other hand, the price has increased considerably. There are so many other rotisserie options that deliver now that its no longer necessary to pay $70 for two club/poutine and be disappointed every time! Last time our chicken was undercooked and very pink. They delivered another one to us for free but the delivery man and the overall experience really cooled us down. I will never order from Bennys again!

I ordered 2 mega poutines, and the dishes were practically empty, I could easily put the 2 poutines together in the same pot. Disappointing enough who doesnt have any

Food quality OK, but prices are out of control. The worst, the unpleasant phrase when ordering from the car: The same amount? » A disguised way of asking for a tip when the employee is just giving you your box.

Price increases but quantity decreases greatly

Always missing something and when you call the staff laughs because they have forgotten, very disappointed

They forget the sauce 1 out of 2 times

Something is always missing from our box. The fries are not cooked, no sauce in the chicken box, the bowls are half empty Very disappointed every time

We waited over 25 minutes for our meals. I think we are forgotten!! Never again last visit!

Family take-out for 4 people! Everything was good.

I ordered online a meal of 4 VEGETABLE FILLETS, a 1 breast meal and a Chicken Wrap meal... Order received at 5:40 p.m. I received 4 REAL CHICKEN FILLETS, I called, he returned me again 4 FILLETS OF REAL CHICKEN REAL CHICKEN, I call back a 3rd time and 1 hour later still nothing received, its 8 p.m. I call them back to cancel everything! I left a message for the manager requesting a call back and 4 days later Im still waiting

I felt like eating chicken. So Im going to look for a duo at Bennys in St-Luc. What a disappointment; the breast and thigh were not cooked. The meat didnt come off the bones and it was pink. It s boring to pay for nothing

I bought an order for 5 people last Sunday and there was not one person who found the meal good, eaten cold for me its over Im never going back again Im going to go elsewhere especially since its the second time this is the same thing very very disappointed

In fact, I went to pick up an order last Sunday, May 12. It was Mothers Day and whats more, it was for dinner! I wanted to point out the exceptional work of the 3 employees who worked. There was a boy and 2 girls. While waiting for my order, I saw how hard they worked and always with a smile, especially the 2 young ladies whom I observed more. You were efficient and cared about people who had been waiting a long time for their orders. Well done !

Tell me about a restaurant that doesnt send you the exact order, we call them, talk to the team leader, put us on hold and after 18min 36sec they complain. Wow

Wheelchair accessibility: Food

Great experience once again. Monday no chicken at Benny boul. From the Seminary. Friday evening Im going to get a breast from St Luc, same owner, I arrive home another stupidity I have chicken fingers. Are we taken for thick? I call St Luc to exchange my order and they tell me you are not in the area so they can deliver to you. Heille am near Pierre-Caisse not in Chambly am in St Jean. Think Benny takes it for granted that were going to continue to be taken for fools and paid. Boycott me, this company really pisses off team leaders who dont care about people. As for the one on boul. From the seminary that of St-Luc. Its run by people who dont care about the world.

We went to Bennys in St-Luc, a restaurant that we frequent regularly, with 2 people who have never been to this restaurant. What a disappointment when the person behind the counter tells us that there are no more chicken thighs or breasts. We ordered chicken fingers but everything was very dry and overcooked. For a rotisserie, lacking chicken for dinner at 6 p.m. on a Thursday, it deserves 0 stars. I gave it 2 because usually this place is good. Spent more than $60 for dry kibble, very very disappointing.

Unfortunately 1 in 2 times there are errors in the order, often missing fillets, sauces or cheeses. This time, forget the extra double poutine. I call and they offer to deliver. After 40 minutes and a call, we received a small poutine with little melted cheese what a disappointment!

One of the best, and the staff is super friendly Edited 2 years later Still the best Benny I know :)

Good as hell

I ordered at 8 p.m. and at 9:30 p.m. they called me to tell me that I would not have my order because the delivery person was the worst customer service I have seen

We ordered chicken fillet poutine and croquettes online. the site tells us delivered in 30/45 minutes 1:30 later we call the restaurant to be told that they are out of chicken and that they have canceled all orders. I tell him that I dont have chicken in my order and he tells me it doesnt matter, we cancel all the orders. Luckily we called back otherwise we would still be waiting for our order, they should have continued to offer something else on their menu instead of just canceling said orders. Really bad judgment.

Service à la clientèle décevant! J ai commandé pour livraison en ligne a 17h30.. j ai dû appelé au restaurant a 19h15 savoir où était rendu ma commande; on m a répondu qu elle était en route et arriverait sous peu. 20h10 toujours rien, j appelle à nouveau pour me faire dire que je n aurai pas ma livraison sans aucune vérification, puis on raccroche.

Wow! Fast and courteous service, very efficient. A beautiful, brand new and very clean Benny, just the way we like him!

If you like to wait and eat cold, this is the perfect place! Avoid going inside, using the drive-thru, they prioritize them over the customers inside.

I made my holiday meals with Benny on Christmas Day and New Years Day very well served and fast and hot delivery thanks to the lady who took care of us

Very bad restaurant calls for a meal on the lifting side thigh receives on the lifting side not cooked calls for me. complaining makes me estiner sas cant its impossible jleut said become looking for it never comes back and you hang up on the trez very badly manage should change staff especially service has customers and meals not well cooked

Disappointed with the dry fries and the lukewarm cold sauce. The chicken was very good and hot.

Excellent! I love the service and the food! the staff are young people working, its magnificent

Really the worst service 2h15 wait and absolutely nothing to compensate us. Really unpleasant service the last time I ordered from this dish

Parking: Stationnement jumelé avec le restaurant. Facile daccès. Grand stationnement. Food

Very long service even if you order online to have it at 1 hour defined disappointed with the time to wait

Sixty professional Parking: OK

Very good my very long at the drive-thru

Order to bring it was good

1h10 wait for 6 vehicles in front of me! .. impossible to go back and go elsewhere..and when I received my order. No bread and no poutine sauce for the 2 meals.... And no compensation from the manager for waiting 1 hour 10 minutes.. Order 35202

I have ordered here in the past and the food is really good and always fresh. BUT I called and ordered two trios for dinner tonight... when I called the second and third time to ask why it was so late, a (woman) answered and was really mean and rude. She tried to say that we only waited 1 hour 10 minutes which is still too long and the food hadnt even gone yet. I canceled and went elsewhere. the Receptionist at 7 p.m. clearly gives 0 respect and after 1h30 of waiting the food is still there? no thanks. I think I wont come

I bought a club sandwich and it cost me $17. In my club, every quarter of a sandwich had a large piece of chicken, not even a little cut, good job

This is the first time Ive ordered there, two mistakes in one box, it doesnt make me want to try again.

I try to call for delivery, they put me on hold for 10 minutes each time without allowing me to say 1 word. The site says it does not deliver to my area, I am less than 5km away.... Very ordinary experience

The best chicken in town

Ordered filet wrap everything received on time and everything was very good!

We ordered at 5:50 p.m. and someone came to tell us that they no longer had what we had ordered. All the people after us were served before us. They even made a mistake in someones poutine, we had to wait again.

Super clean and beautiful place for a fast food restaurant the prices are a little expensive ($21 for two meals + tax + tip) but its worth it!

Theres nothing better in the sector, its true that children want to go to Bennys more often than to McDonalds, to the great pleasure of parents. I recommend.

Fast and clean

Still affordable for a quality meal well done Benny

I recently ordered from this restaurant over the phone and was pleased with the speed of delivery. However, I was disappointed to discover that the chicken meat was raw and rare when I received my order. (not pink, Crue) When I called to report this issue, the receptionist claimed it was normal to see blood, which left me perplexed. I waited on the line for a while...no follow-up. I hope the restaurant can improve the quality of its products in the future to avoid disappointing experiences like this.

The food is amazing, so you know what to expect. Nothing exceptional, but not bad. The room is clean and the atmosphere is pleasant. The service was okay, but I found the waitress a little indifferent

New Benny in town excellent service .they bring your meal at your table ,employees no 1 also the food .Went today and the service and everything else is still no 1.

order 1duo from benny la plaine at 4:25 a.m. received the order at 5:45 a.m. after two calls and the chicken was cold. disservice. order number 41781

Excellent drive-thru service, no errors and fast, the chicken is always excellent.

We called for a delivery after 17 minutes on hold the line hung up an incident probably we called back the same thing after five minutes. we called elsewhere its sad we like the Benny chicken too bad service

Disgusting even with a $10 discount! Its over, Benny and Au Coq! Cold food, thigh meal and breast meal = no taste, barely a few uncooked fries in the boxes, the cabbage which tastes like water and the bread which is 3 months old.... Benny and Au Coq WERE untouchable, now not edible!

It was still quite fast service and a fairly clean restaurant.

Good food but 30 minutes of waiting at the drive-thru when there is no one else at the car for a wrap is boring.

Courteous service, I called to say an item was missing and eventually they credited me and apologized, great customer service!

Extremely long waiting time. Lousy customer service

Very bad service! They forgot the Pepsi in my order. I call back to tell them and they dont want to deliver it to me: Im not even 2 minutes from the restaurant. They then tell me that they can give me a credit of $2.50 while the Pepsi costs $3.25 plus tax. Plus, the lady tells me that it s up to me to take the liquor from the fridge! Seriously? I am very disappointed with the service and this is not the first time

$25 return for 6 kibbles no sense

Drive-thru service, on two occasions, average wait 25 minutes. (with 4-5 cars in front of me)

Fast and always good.

It takes a lot of time 45 minutes to have a chicken leg.

Still good, but slow service..., Employees still friendly

Extremely fatty and undercooked chicken, my stomach hurts since I ate it yesterday! Sorry, but its over for me

Food

Ridiculous portion of fries and 3 fillets instead of 4

Second time for us again disappointed the first time we went to the service and steering wheel and our box had been on the counter for 5 minutes and no one came to give it to us. Today we order online, super fast service when we arrive for our order... on the other hand the trio wrap barely 10 fries in each box... really disappointing the quantity. The salad slice is tiny. In short, think about it before eating there

Super good!

Me who likes Bennys in general very disappointed with the service of this one. After several errors during delivery this one has just surpassed them I dont understand how a chicken poutine without chicken could have left the kitchen. And also make me respond that there is nothing they can do except give me a $5 credit on the next order because they close their kitchen early. I find that there is a problem with their customer service policies for me a big zero coming from a well established chain. After a complaint on the site, they refunded me the entire order in a fairly quick time, hoping that in the future I wont have to go that far. THANKS

Every time I go there I have good service and no errors in my order, especially since I go there at somewhat unusual times. I really like restaurants!

Chicken tender as a pair of f..... really good!

St-Luc rue Moreau = Not the right branch to order ribs. I receive my plate on Chicken and fries super hot and delicious second time Ribs I realize that the middle is frozen I turn my plate over, the vomit tells me Im going to take it to the manager.....the same plate I ate in it I come back with new super hot fries, the same ribs that have become lukewarm and the Same chicken became lukewarm. with the Tip $35 for that! Their chicken is excellent, no need to waste your money on ribs!

Every time we order delivery its always written within 1 hour except that it never comes in 1 hour it always comes between 15-20min and the meal is always very hot we really love our experience with this new benny order 5 times 5 times excellent service fast and hot

Long at the drive-thru.

Nous avons commander 1 heures davance. À larriver, ils nous manquait une rondelle donion que nous avions payer supplément pour. Les Wraps à ma mère était vide, pas de salade, même pas la bonne sauce. La salade de chou à un mauvais arrière goût. Les filets de poulet sont bcp plus petits que jme souviens. Coûtent bin trop cher pour ce que cest. (90$ pour 4) Recommande pas.

Benny Laplaine, 7:30 p.m. Monday, we are told that there is no more pputine for this evening!! What is that, are you missing poutine???

Significant drop in service-quality (delivery): I often ordered Benny, the quantities were sufficient, the service was good. This has changed in recent months. This is the 3rd time I have been disappointed so I am writing these words. This evening I received half empty containers of sauce; not enough fries for 1 meal not to mention that I asked for the extra for poutine; and... to top it off, everything was delivered cold. I already gave my comments over the phone to the restaurant before this evening. But here we are: another disappointment.

As someone who loves Benny very much, I advise you not to go to this branch. Several errors in orders. For example, I pay to have a poutine version meal that I dont have. Its very frustrating. Ive been a few times but they dont get any better. I wont go back there again.

Very long service

Very good I love Benny St Luc

These are the best in St Jean, the one in St Luc Wheelchair accessibility: Yes

I believe that this branch on rue Moreau is the worst of Benny&Co. ! We always order at the counter to bring, and every time we get home its always a surprise, something is missing! Whether its an extra sauce, a starter or the height of error, ribs, in a combo. Each time the answer is the same, no refund!! I was given the solution to return to the branch to retrieve the missing item. But you want to laugh, I wont eat my chicken cold!!! In any case, you have just lost a customer thanks to the incompetence of the kitchen staff who are never able to follow an order which is initially well understood by the staff at the cash register!

Two poutines, a liquor = $43 NEVER!!! too much is just too much. And the nerve to ask me for an 18% tip for dragging my own cabaret NO just NO

Very unfortunate that every order is missing food. I order 1 childs meal and no kibble!!! It is the basis of the meal. I will think twice before ordering again!

A good family meal. A simple but perfect restaurant Kid-friendliness: Play area for children

Fast service and hot food. A downside, I believe that cheese curds are popular enough in Quebec for Benny co to stock up on fresh cheese of the day because the quality is not consistent and makes you think its frozen

Kid-friendliness: Oui, tout ce dont on a besoin lorsque les enfants vont dans ce resto. Wheelchair accessibility: Très bien.

Fast and efficient drive-thru service. Classic food.

Saturday evening 7:20 a.m. Service very...too...long.... The guys in the back are having fun Its cry....its sings....command error....or....the...!!!!

Great drive-thru service!

Fast service and hot meal Parking: Very large and suitable for disabled people

Cesar salad made with leaf lettuce! What a bad idea!

Fast and courteous service. Sauce as desired. Very competitive price. Parking: Lots of places available Wheelchair accessibility: Yes without problem

Dont know the difference between a thigh and a breast after 25 minutes of waiting... Stuck to go back myself because no delivery people were available... Quite ordinary as a first experience.

Drive-thru 0 to wholesale 0

Not very convenient parking

Its good Parking: Little

I love Bennys chicken in my opinion the best chicken restaurant for its price quality and the service is very good

An interminable wait shorter to go to Terrebonne than that of the plain despite the traffic

We waited over 20 minutes at the drive-thru order and we were the only ones

Hello Friday, my wife took two breasts to bring, they are 5 minutes away and they arrived all were cold, my wife saw the young man who was preparing containers of sauce in advance so the sauce was cold, and also the Chicken was not well cooked. THANKS

Worst experience at a Bennys ever. I called the Laplaine branch Saturday evening October 15, 2022 at 7:30 p.m. to place an order for delivery. The cashier asks me if its for a delivery, she takes my information, checks my address and tells me that he doesnt deliver to us. I am 4km from the restaurant. After checking the web page for delivery, I see that my address is served. I inform the cashier, she puts me on hold, and when she returns she tells me that the delivery man has decided that he is no longer making deliveries for the evening... it is 7:30 p.m.!!. Blatant lack of professionalism. First and last time I try to do business with this branch.

Beautiful establishment, obviously Benny being Benny the food is always more than excellent. Weekend staff a little young so as often happens the service is not great but once seated with your dish the charm operates.

Not strong, Ive seen better

1 hour wait for the drive-thru!! Never again!!

Great experience! The staff was super nice and the food was excellent. Thank you for this beautiful evening

Great experience at Benny

Great service, welcoming, warm. The meal was perfect. I recommend.

Best branch!

Super nice restaurant, the staff were very attentive. Our meal was excellent and the temperature perfect. Nice menu. Ill come back. Parking: Sufficient parking Kid-friendliness: Our children really appreciated the little touches from the staff.

Excellent chicken!! Nothing to compare to St Hubert! Super friendly people and the place is super beautiful :)

I love Chicken Benny. The staff is super friendly and the place is warm.

Great design and service! I recommend it to everyone!

Great service and great food quality!! I will definitely go back

We have been going there for several years, the service has always been a little long. On the other hand, for some time now, not only has the service been long, but there are always errors in orders.

Always fresh, served with a smile. Price is fair.

Dinner November 2, 2022. Hot chicken on the bone, chicken with fat, no sauce, undercooked frozen peas, dry fries. D E G U E U Same thing for the 2nd meal, dry not tasty, (breast) $38

Very disappointed! Several times we come to get meals from this benny, because he is closer to us and each time he makes mistakes! We dont ask for bread because of allergies and each time we have to ask to change the meal seeing as who has one! At some point my mother is going to eat it, because the person just decided to remove the bread given who it was in and my mother is going to go to the hospital! We should talk to these employees and do something!!!!!

25 min at the drive-thru. Bones and cartilage in chicken poutines. Fortunately its not always like that

Brand new! Good price

The drive-thru counter is too long (20-25 mins)

We returned because we had been disappointed several times before. We understand that it is difficult to have staff. We were yesterday and once again disappointed the time was long ok he has to make the club sandwich but the fries are iced when I am barely 3 minutes from the Benny. Last time it was a frozen salad. Once a missing meal . Seriously, its very disappointing. I even called when my salad was frozen for a $5 credit. I don t care about the $5, it s what I eat when I eat it that s important. Quality and service are essential. By the way, I dont like giving 2 stars.

My husband went for a WHITE Meat Club. When I get home, I open the box, and its a hot chicken in the box. My husband gets dressed a second time, and returns to the restaurant. He comes home, and instead of the WHITE MEAT Club, we have a DARK MEAT club. I didnt want him to go back a third time. There was also a huge cartilage attached to the chicken. Berkkk! Not strong!

Poor online service. I ordered at 6:00 p.m. to show up at 7:00 p.m. and at 7:30 p.m. my order was not prepared and everyone who arrived at the counter was served before me. 1h30 later, I get an answer: I still dont know when you will have your order. So, I got my money back and I wont go back there again because this has happened 3 times since this restaurant opened. Best service in Terrebonne. Should follow the example.

I placed a mobile order at 6:30 p.m. for a family four. The app said my order would be ready at 6:50 p.m. I get to the window and they tell me to come forward and they will come and take it to my car. Three cars were already there. I wait and keep in mind that it is Sunday and they are probably overwhelmed. After 20 minutes of waiting in the parking lot (7:10 p.m.) I decide to go in to find out where my order is and why. The answer was: The chicken is not cooked I understand and I wait Finally, the minutes continue to advance and still nothing to end up receiving my order at 7:25 p.m. I then waited 25 minutes longer than expected... A lack of employees or poor task management? Its just very disappointing.

Poorly organized. The staff does not provide any service.

after a wait of almost 25 minutes, me and my girlfriend received our wraps, practically empty, barely any sauce or vegetables, for the price its pitiful. last time to this benny.

Always excellent Dear Benny thank you

Always good from Benny and on site, the sauce is unlimited! Kid-friendliness: High chairs available. Small play/movie corner available for children.

The only downside is the lack of parking and the one they have is not very wide the food is good I recommend it

First time Ive rated a restaurant in my life. Worst service ever, I am 4km from the restaurant order arrived 2 hours later everything was cold. Old fries were soft on the bottom and it was obvious that they had cut on the fries. The chicken was bathed in fatty juice as if it had been left for 2 hours before bringing it to me. The situation was mentioned to the restaurant and they issued a credit of $11 on a $50 order. We are working hard enough to open cold scrap evenings, no employees of this restaurant would have been happy to receive this scrap, I do not recommend it at all

Very fast delivery and those who criticize that it is long or that they are waiting, so go work in customer service for 1 day to see.

Really delicious Thai poutine. Super good service and beautiful restaurant.

Courteous staff

CHECK YOUR MEALS BEFORE PAYING AND THE DELIVERY MAN LEAVES **

Friendly staff and excellent meal