McDonald's in Saint-Jean-sur-Richelieu

Be prepared to wait a very long time to get your meal. If you order inside its even worse.

Too many people at this McDonalds, its not big enough

I have never received the wrong order so many times as here. If nothing was missing, it was empty or dismantled burgers.

Super slow service, half a chicken in the big poutine, soft drinks that taste like water, please improve, thank you

Poor service takes an hour to prepare an order receives it and the food is cold asks for a refund and almost gets kicked out

Honestly, every time I go there or I order its the same thing: its lonnnng my food is cold and nothing is correct in the order! And given the comments I dont even understand how this McDonalds is still seriously open! A quick visit to the MAPAQ would not be amiss! See that the world is letting this happen! And the healthiness of it ewww! I always get take-out, no chance of me eating in this dump! Seriously, someone has to take charge of this, it makes no sense!

Great table service, she made sure I got my money back. ON THE HOWEVER I was enjoying my chicken mcmuffin and a light came on in my head MY CHOPPED POTATO IT S NOT ON MY PLATTER. !!! Honestly, the tears started to flow from my eyes luckily the waitress gave it to us but it took a very long time. Thanks again for the great atmosphere xx

Service too long! Parking far too inadequate!

Sooooo long, the worst McDonalds for speed

Really disgusting the RAW meat!! I cant believe

We went at 10am on December 7th. Firstly they tell us to go to parking number 3 which is already in use. People want to be reimbursed and I understand it took me 25 minutes to get my French vanilla because they had forgotten everything and everything was forgotten. The food was cold and not good

Very long service on Sunday evening waited 25 min for 20 croquettes.

Its like a fast food restaurant, it makes you wait in line. Takes too many orders and leaves us waiting in line, very long service ended for me plus it causes errors

The last time I came, the girl at the cash register could not speak louder and I saw a lot of failed orders coming through the counter, I think there was a problem with the employees.

Well the classic.... is missing every time. something from my order...

Waited 30 min and my sandwich only had salad no sauce or fried onions

best macdouble

Worst McDonalds Ive seen... 45 min wait for an incomplete order, condiment station reminiscent of a horror film.

It sttttttttttttttttttttttttttt and there s not enough room when you order!!! No sense the traffic this is doing! Its gotta get the orders out quicker!

It depends on the times. Some days its pleasant and others its hell. There are other things than burgers but its not in the choices Kid-friendliness: There are places where there are games and others not.

Order a coffee at 9:05 a.m. left at 9:35 a.m. without coffee if you have 2 hours to have a coffee this is the place

Regular shortage of products on orders.

It was fast!

(2021) A McDonalds restaurant like many others. Do they all look the same? Fortunately not. It is very clean despite the amount of people who frequent the place. The 2nd floor, when open, allows you to escape. Why just three stars? The parking and its access, the drive-thru lanes are horrible! (2022) This is my first time back since the renovations. I have to say that the dining room is woooooooooow! But hey, I have to get used to it, in renovated McDonalds its like that, the kitchen is now invisible. (2024) Another renovation of the brand, its nice... were far from the McDonalds restaurants of the 80s! Otherwise, what I see more and more, overflowing trash cans, even on the floor! And, every time I go there, access to the second floor is locked, I always went there.. !

Definitely the worst McDonalds I have seen in my life the service is endless the detour to the McDonalds Saint Luc is really worth it

Hello clowns restaurant not fast

Order online if you have a lot of time to spare with the strong possibility of your order disappearing after the money came out for it do your self a favor go somewhere else 40 minutes waiting for a mobile pickup and still employees trying to give everyone else s food but not mine . It would ve been faster ordering 36 pounds of wings at Buffalo Wild Wings over my two Big Macs

So long to only receive 2 cheeseburgers and a milkshake

Hamburger is all wrong.

More than lousy service every time so its their norm.

The attendance is so gentle and sympathy

Food was fresh and hot.

Dietary restrictions: Calorie count Parking: Easy access because there s a 2 entrance in the restaurant Kid-friendliness: Kid area and friendly staff

I went through this with my son to please him. As soon as I set foot there, I saw how dirty it was. The cashier had crusty foam on her mouth and we waited 20 minutes for two happy feasts even though the place wasnt crowded. The tables, the floor, what anxiety. I strongly advise against it.

Unfortunately, lettuce was missing from our Deluxe Hamburger with cheese.

This mc donalds is pitiful with its speed of execution and its operation. Wait in single file in the establishments parking lot, and see an employee walking from cart to cart as if he were begging. Management should be reviewed. A cleaning is necessary in this establishment knowing that this is not the first time that this has happened. In short, for a quick restaurant you can never go wrong.

They are too late to make the orders as supposed, great win from no future

Worst McDonalds ever every time, its very long.

I saw your filthy crisses digging into my burger tabarnack without gloves

Terrible. The chicken should have been in a CHSLD because it was so old. My girlfriend had indigestion. Definitely the worst McDonalds after the one in St-Denis in MTL and the one in St-Michel. Theres an A&W nearby...

Waiting for a lunch potato receiving it 20 minutes later rudeness from the person who brings the orders to the car

2 mcmufin sausages 3 errors... Even if we go to the drive-thru, the orders are not displayed on the screen, so when I get to the first window I find the price slightly too high. I confirm the order with the lady at the window saying the price seems a little too high. She tells me the prices have increased... 2 iem counters the orders received are not the correct ones I expect they said they corrected the error and refunded the overpayment. I look at the first sandwich now its the right one. I leave and return to the 2 iem an error again this time if apart from the English muffin nothing is ok, but too far I cant go back so head straight to the trash. Luckily the policy of giving a free sandwich for every mistake no longer exists

So Context: I m hungry. Then, Bonzaiiiiii. I arrive at the domac to eat and I order a muffin but it has been there for a long time so the charming Maya makes it for me so that it is exquisite. Maya, thank you from the bottom of my heart. Thank you, it was delicious. THANKS. My friends also enjoy their burgers with lettuce in them. It was good. 3/

worst service ever. full length. the food is disgusting. order for $90 and easily misses more than $30. we call we have to persist on the phone to get what we are missing. worst mcdo ever

Beautiful location and welcoming staff, even we dont know the French.

Nous serions plus heureux en tant que Québécois si vous embauchiez des gens plus respectueux. Parce que parfois nous ne comprenons pas ce qui se dit et vos collègues nous répondent de manière irrespectueuse. Aujourdhui, nous sommes samedi 12 octobre et la fille blonde présente au service est vraiment irrespectueuse. sil te plaît, préviens-le à ce sujet

This place is a shadow of what it used to be. The food is always as expected but the architecture and layout make the place... bleh Service also suffered. Im not sure if I should hold it against this, given the general atmosphere of the establishment.

Ive never seen a McDonalds this slow. The more I go there, the more discouraged I get.

Not really a cashier present and usually takes a long time to get served Parking: Not difficult to find parking, there is none everywhere Kid-friendliness: Games module Wheelchair accessibility: Yes with automatic door

The worst McDonalds in the world, once you pay at the drive-thru, you have to wait more than an hour in the parking lot! Catastrophic

We went there at 3:42 am. We were served cold fries then a small meatloaf hamburger. When I asked to redo the hamburger, we added shallots with 1 pickle.....

Poor service for deliveries !!

The McDonalds with the longest service, both in the drive-thru and on site.

Unfortunately, like many McDonalds, they do not provide

Vegetarian options: Salades! Recommended dishes

Great games for children Its a great mcdo. I made 2 mistakes in my order and I waited 24 minutes to get it but hey it was a big rush and everyone seemed overwhelmed

food made quickly, items are regularly missing from the order and what can we say about the cleanliness... the trash cans are overflowing and the cleaning is meh. the employees shout at each other in the kitchen, little service at the front... in short, room for improvement

Opening hours are not respected Is not 24 hours, closes at 02:50am Sunday morning (during the night from Saturday to Sunday). On a Sunday evening it closed at 10:00 p.m.! Unpleasant to move for nothing.......

Worst McDonalds I ve ever been too. Expect to wait half a day for your order to arrive. Even then it will be missing half the items you ordered. So then you ll have to wait the next half of your day for the rest.

I waited 30 minutes for ice cream. The service is also very bad since the employees are stupid.

There were mosquitoes in the restaurant. We did not get a receipt for the order after paying. I didnt know if it worked. Luckily we got our order about 10 minutes later. Faster service at the tables than if its take-out. They gave me the wrong juice. Kid-friendliness: There is the McDonalds park so very fun.

Extremely slow service Every time I order it takes at least 30 minutes, lousy service

Just: ark! Please wash your mixing containers before use!

Worst service. I waited 30 minutes for my order and they forgot some ingredients in my poutine.

Too bad I cant give 0 stars!! I waited over 20 minutes to place my order. The team leader was unable to place my order because he didnt know how to punch a plain cheese burger. He re-punched our order twice. My daughter asked for a red fruitopia drink, she got an orange one. No napkins, no straw, the table was dirty, and what about the toilets, super dirty!! The trash cans were overflowing in the dining room and on top of the trash cans there were so many full trays stacked up that there was no room to put them. People were complaining that they were missing items from their orders or that they werent exactly what they ordered. It was total ZOO! Its been at least 3 years since I last set foot in a McDonalds and thats it, McDonalds is over.

Incomplete order, normally I always take the time to look, unfortunately today I made the decision to trust and leave since I was in a hurry... I learned my lesson...

My root beer tasted like water

For several years it hasnt been the same anymore, he often gets the orders wrong and the shepherds come up all wrong and they have to wait like never before and the atmosphere is very ordinary.

A gentleman drinking a can of beer at a table... an employee who does absolutely nothing... I admit that I found the place moderately safe for my children who were playing in the games

Worst Mcdonal in Montérégie. I dont know who manages this establishment but clearly the person is not capable of doing their job adequately. Its disgusting ALL the time! Toilets are a putrid chemical biohazard. Tell yourself that if the restaurant and the toilets are so disgusting, imagine the sanitary practices in their kitchens...Last time there was a queue of 20 cars AFTER ordering. Had to park to receive our food and wait 30 minutes. Made twice I order on the application and the order is lost in nothingness and I have to contact customer service and wait 2 weeks before receiving my money. I understand that it is not gastronomy but at a given moment it There are limits to being served and treated like crap... Its really just down there, thats the worst. The McDonalds in Iberville no problem, the one in Saint-Luc same thing and even the one at Walmart is in a completely separate universe. The other fast food chains are also much better in terms of service and cleanliness and its the same price! A good fast food is fun from time to time but its just unpleasant every time... In short, avoid it at all costs!

Honestly always had good service..at the Mc.Do on boulevard du Séminaire in St-jean sur Richelieu..every morning I have my lunch trio..one morning my lunch trio goes from 12.17 to 13.32.. more than a dollar increase for 2 sachets of Mayo!! new management

Its long, its cold, never go there

Forgot the potato for lunch, I was sad about it all my way. Inconsolable

I give a second chance to this location.but still crappy service.they give us a dirty cup of tea and a coffee watered down. disappointed again.

employees always smiling and doing their business, are patient with customers who are not. Vegetarian options: big mac without meat

some of your younger employees need to learn how to talk to customers because their customer service skills suck

The facility was dirty Kid-friendliness: Yeah

Worst McDonalds in Saint-Jean-sur-Richelieu. Extremely long wait time, eggshell in my mcmuffin several times and food is good. To avoid !

Long wait, there was no one at the front counter but we could hear the young people in the kitchen goofing off

Puts 2 lines for drive but only serves 1

Place the order 2 trio double big mac and 3 mc double arrives at the window to pay I make sure to indicate my 3 mc double pay goes to second window to be told to wait in the parking lot because he doesnt want to disturb their drive time 20 min later guess what no double mc I have to redo the sti of queue no way to negotiate here we feel crazy to make you wait 20-25 min service 0-pine bar I will never come back again

Just terrible and irresponsible. They dont vale your time and dont give a sh.. about you. I know sometimes we need to go to McDonalds but avoid here when you can. Also they are open over night but they dont serve food (just muffin and drink)

Worst Mcdo in St-Jean!!! I pay for extra bacon and dont have it in my wrap (paying in butter these days is a big lack of respect). Plus, I ask for extra sauce in this one and I get it completely drowned/wet. Too much is like not enough. I wonder who runs this establishment. You should really rethink the entire operating structure and change managers. I had heard a lot of bad comments about this McDonalds, but I gave it a chance. Now I completely understand the negative things people say about him. Extremely not recommended.

Okay first time Im going and where to start. I wanted to give zero stars but oh well.... Two happy feasts for my children poutine instead of fries Potted sauce and cheese aside, I had to make their poutine in addition to paying extra for cheese and sauce. No fork for him to eat, she never brought us any. At $42 for two trios for me and my wife The hamburger talks about it in the photos. Sauce and condiment in the cardboard dish and not on the hamburger. We ask them what the problem is and they tell us that its like that and that the ball is too big for the bread. Never seen this in my life. The managers told us that it was possible and never wanted to make the hamburgers again. No discounts, nothing at all besides the order, the girl sighed because we changed two things in the order. Seriously, Im not asking for charity, but they can use her head a little. The children were angry and were waiting to have their thing to eat. I will never go back there again.

For my coffee is the best bi3n beyond tim and others on the other hand the food is very poor often

Youre looking for a dirty McDonalds, this is the place! No soap in the bathroom toilet looks like it hasnt been washed for 1 week like the rest of the restaurant!

All self order machines are not working (no receipt and no order number) Wait for 25 minutes and there are not many customers at store. Unbelievable. Food : 1/5

Honestly the worst experience of my life. I thought I would please my child with the installation of indoor games. Where to start, no invoice issued by the payment terminal, which is illegal in itself. We then waited 1 hour to receive our order. Once the order was received it was cold and the fries were missing from the happy feast. I try to talk to a cashier and no one at the front to take the order! I waited another 15 minutes before someone came to the front and sighed when I mentioned forgetting. Moreover, the restaurant manager removes the orders from the board opposite as he goes so as not to increase his waiting time. So we never know who will be served! During my long hour of waiting I was able to see sideways in the kitchen, the cooks are not wearing nets and are taking their cell phones to text about the job while we wait for our order. Some customers on site mention waiting more than 40 to 50 minutes. I understand the lack of manpower and the fact that the employees are young and often without work experience, nevertheless there is a lack of management and professionalism of the place! During my long wait I saw a gentleman ask if it was possible to have a refill of his drinks and assume McDonalds policy forbids it... I understand that he can be abused but I find it absurd especially when we wait so long for our orders! In short, the worst m**** service I have seen in my life! I hope that the place which has potential will be managed in a more professional manner in the future for the citizens.

Very slow service and bad cold order

I went for a coffee. Fast and courteous.

Worst McDonald ever, worst service, burger without iceberg cold poutine, unfriendly staff, do not go there

Ridiculously long service!!!!!!!

Decent food for fast food. Good service and very relevant games for children despite some smells of sweat

Today I decided to return to my childhood by ordering a nostalgic McCrêpes accompanied by its sweet pole syrup. Anecdote: I had to go to the toilet, it happens to all of us doesnt it! But I was struck by a, shall we say, particular situation. My finger overcame the immense resistance of the 1 ply paper to give me a hole in one! After my initial shock, I had to accept that now a fifth of my hand stinks. What to do? Some would say that washing your hands would be the most logical thing, right? And quite a surprise! This McDonalds requires greater creativity by its lack of soap in the bathroom. Nothing, niet, nada! My hands are now soaked, but they still stink. The cushion of a bench seat along the windows was damaged. Whos lucky! P.s: one star less because they stored the fountain behind the counter.

Incredibly long wait

This McDonalds is always full at the drive-thru and unfortunately they cannot manage the demand adequately. The waiting time is VERY long (35 minutes this evening, a Tuesday around 7:15 p.m.) and in addition my straw was missing as well as the sauces for my croquettes. Half of the time the sauces, napkins and/or straws are missing. In short, be patient if you want your McDonalds at this location and check your bag before leaving!

Good restaurant, but the doors are barred even before 10 p.m., even though the site shows that the three services (Mc Donalds, drive-thru and delivery) are open day and night. According to there is a certain lack of coordination and communication within the team... Quite disappointing that a 24/7 fast food chain is not open from 10 p.m. to 5 a.m.

Very good employees

There are always items missing .it s sad

To say that it was a daycare this evening would be an insult to daycares, 35 min for 2 mcdoubles, throwing food in the kitchen, talking about sex and poop, incredible worst McDonalds ever visited

Its been years since I had their chicken! But now, knowing how much healthier their chicken is in Canada, Im so happy!

30 minutes waiting for the order in the tank, the service was so slow that 2 police tanks came to check what was happening. Lamentable. No word on what was happening... Worst McDonalds ever dont go there.

I ordered lunch with the app and they decided to make me a cheeseburger instead and tell me that the lunches were finished 1 minute ago except that I had ordered 6 minutes earlier... Quite ordinary lets say...

I go to McDonalds too often

20 minutes of waiting for a flower guy is a bit long isnt it

Good evening, I had an order I was missing a complete trio especially since the three people who served me repeated the order then I went inside I specified that my trio was missing and not to put pickle and onions , I returned to my car, my son eats it, he has a big pickle, opens my ten croquettes and without my bbq sauce, he had nine, I come to eat my Buffalo poutine, its a normal poutine, how can you do so much error, I didnt go back because I had already wasted enough time. But it would be good to double-check their order by naming them. Good day

Nothing is interesting A long wait even very long Many people for nothing Zero

The employees looked stupid, they told us sharply that the McDonalds closed for 1:30 a.m. so we had to come back at 4:15 a.m. and when we came back we learned that it only opened 1 hour later. Plus the McDonalds was filthy, there was no service, no more Nappkin, no more mayo, no more ketchup. The seats were broken, crusted and very uncomfortable (the tables too)

Ordinary !!!

I simply order a large coffee with 2 milk, 2 cream, 4 sugar, and it is served cold. I ask to warm it up for me and its still not hot. They give me the excuse of milk and cream to explain why its cold. Well yes my guy. So we get a refund and we once again have one of the worst Google reviews ever seen.

Seriously terrible service. Items always missing from every order!!! This is ridiculous and very annoying, not to mention the lack of speed of service...

As usual its McDonalds

We arrive its supposed to be open and young people decide that its closed criss decide to employ you it doesnt make sense its disgusting how you treated us arkkkk stop hiring young people its just incompetents

Phew, it wasnt the best lunch experience. The person at the counter didnt seem sufficiently trained, he couldnt understand what we wanted (which was simple), several oversights (we had to return to the counter a few times because we were missing things) and long enough time to receive our order. Several other customers seemed dissatisfied with the service upon hearing their comments.

Pifff we remove the liquor at will

Vegetarian options: Oui Parking: Plusieurs places Kid-friendliness: Oui , avec gros modules de jeux interieur Wheelchair accessibility: Oui

No refill for the softdrink

Ordered on the app for in-branch pickup to save time in a rush evening that was too tight on time. Returned to the branch, the application refuses to take payment, tries other methods, its impossible. Go inside, the clerk makes me pay. But the order had not been started as the application said before directing me. It took 45min to have 1 trio and a happy feast, yet there werent that many people. I had indicated to take away, they brought it to me in a Cabaret. They tell me that everything is there but half of the trios are missing and they didnt realize it. They bring what is missing but in the wrong format yet they looked at the receipt to see what to get. It s hard!!!

Always missing things in the orders without mentioning the beautiful attitude of the employees, great atmosphere!...

Very long wait and lots of errors

Bad service and very long wait dsl for the comment but truthful

Terrible service! Took about 15 minutes to have my meal served to me and my wife. There was barely anyone inside and the service was terrible. I placed my order via the app, and 15 minutes later I got up to find out what was happening with my order. The young girl replied you are one of the next ones . We were the only ones waiting, how can we be one of the next? I tried the experiment again with a simple order, ice cream cone and apple turnover. 15 minutes later, I ask the girl whats going on with my desserts and she says, Ill check. Another 3 minutes and I receive half of my order, the cone. The slipper followed 1 minute later and it was cold. Frustrated with my experience at this restaurant, I did not call the manager but instead decided to leave with a promise not to return. The young people behind should stop fooling around and get to work in order to adequately serve the few customers on site.

Very disappointing. Lots of waiting.

Fast and very friendly service, pleasant staff. Hot food.

Poor service, endless wait for customers at the counter, employees privatize Doordash, Uberheat etc. orders...more than 45 minutes to get served at the counter, employees seem completely overwhelmed.

I had a breakfast burrito in the summer cold not lukewarm cold

Everything is concentrated at a single point of service, chaos for customers waiting, chaos for servers looking for tables... absence of table cleaning... There is no human to coordinate the service and operations.... Never again for me, no thanks

Placed an order on Doordash, missing 2 fries! Incompetent staff who are not able to read or look at an order! The worst McDonalds I have seen! Long service and one in 2 customers return to the counter because they are missing something thing!

Waiting 15 minutes despite ordering with the app. There were no kibbles in the Happy Meals! We had to go back... Kid-friendliness: Game modules

Their summer is already starting with a supposed machine with their defective mc fleury machine while 15 minutes before it was working... shortage of labor...

Getting charged for BBQ sauce. I asked for 2 and the clerk wrote 1. Since he had written 1 I had to pay for the second. He should have written 2.

Quality and service declined through the years.

I found a hair in my diet coke

Very slow bad service

Never clean and everything in there is sticky. Bathrooms are atrocious, the smell is worse than the underground Metro