Ben & Florentine in Saint-Jean-sur-Richelieu
174 Bd Saint-Luc Local 122, Saint-Jean-sur-Richelieu, QC J2W 1C7, Canada
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Chez Ben & Florentine, on redécouvre le goût de bien manger.
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Good food and very good service. 👏👍
Best breakfast out I've had in years. Delicious options makes it hard to decide what to have.
I recently dined at [Ben&Florentine], and unfortunately, my experience was marred by a deeply troubling incident of racism within their food service. While I had initially looked forward to enjoying a meal there, the blatant discrimination I encountered was deeply disheartening. Upon entering the restaurant, I was met with hostile stares from some of the staff, which immediately set an uncomfortable tone. As I sat down to order, I noticed that the service I received was noticeably slower and less attentive compared to other patrons. I promptly brought the issue to the attention of the management, but their response was inadequate. Instead of addressing the problem head-on and taking action against the offending staff member, they seemed dismissive and defensive, which only added to my disappointment. Racism has no place in our society, and it certainly should not be tolerated in a restaurant or any other public space. My experience at [Restaurant Name] was a painful reminder of the work that still needs to be done to combat racism and promote inclusivity. I strongly urge [Ben&Florentine] to take immediate and meaningful steps to address this issue, including sensitivity training for their staff and a commitment to creating a welcoming environment for all customers. Until such changes are made, I cannot recommend dining there for any colored people.
My recent dining experience was marred by disappointing customer service. To start, the waitress accidentally spilled milk into my water and responded rudely when I inquired about it, saying, "I have two hands." This lack of professionalism was unsettling. Things took a turn for the worse when the owner got involved. He displayed overconfidence bordering on arrogance, boasting about their restaurant's number one ranking for the past decade. This attitude was off-putting, as it overshadowed the mishap with the milk and created an uncomfortable atmosphere. What was even more disheartening was when the owner brought the bill to our table while we were still eating. This rushed approach was unexpected and felt disrespectful. To top it off, it's disheartening to think that racism may have played a role in this experience. It's essential for all businesses to provide equal and respectful treatment to all customers, regardless of their background. Despite the disappointments, we still paid an 18% tip, hoping for better service in the future
Favorite breakfast and brunch spot since they opened in our town, would go everyday if it wasn't on the more expensive side. But the food is worth it! Service is usually always good, though I guess sometimes some of the waitresses are a bit less welcoming/friendly, but it's rare, and I usually don't see them twice, so it does feel like the quality of the service is important to them.
Great service, arrived in a good amount of time, nice atmosphere! Although, the crepe came cold. The orange on the plate was warmer than the crepe.
This is an exceptional place! The staff is wonderful. My spouse and I go there quite often and have been for years. From the moment we walk in, until we leave the staff is attentive and friendly. They recognize us and make us feel as tho we are part of the "family" rather then just another client! The food is good, it is breakfast food, if you have a chance try the beignet, you wont regret it! WE have tried to go other places in St Jean and we always come back to this place, the staff is what makes this place exceptional! Keep it up folks!
I think I would come back here for breakfast. It is pretty good, not my fave, but pretty good. The breakfast on the menu does look better than it tastes and my meal lacked a bit of flavour. Our waitress was wonderful!
2nd visit to Ben & Florentine! Even with a busy weekend, it goes quickly. The service is more than A1! Good cooking of Benedictine eggs and well-cooked potatoes
I love going there for lunch. One of the rare breakfast restaurants to serve pulled ham (shoulder).
Good for brunch! Small downside, there was an error in my order. No one ever brought me one of our extra dishes...
Cold toast butter not even melted plus I had to wait for my brown bread not served at the same time for the rest its good
Pleasant place but horribly expensive since covid like everywhere else but good 45 piastre for lunch for one person....7 dollars for an orange juice it was good but nothing more
Super
I had eggs benedict with salmon. I savored every bite. I feel like I ve tasted a piece of heaven. 10/10 for me.
Newly renovated, you will be well received, the staff is attentive to customers and takes the time. Served by Amelie this morning. Lunch for 2 people, quick, exact and with a smile. A restaurant where you like to be a loyal customer. Thanks to the team.
Good but small portions
Amazing food Amazing staff
Fast service, smiling waitress, and what can we say about the lunches, always good.
Exceptional service and delicious advice offered by Marie-Claude the last time I went there. Otherwise I love Pascale. Welcoming smiles, fast service! In short, ask for their sections.
Super good but lacked a little sauce and charge for extra sauce otherwise it was good
First of all, Im not a big fan of the channels so it reduces my appreciation a little but its only a question of taste! The lunches are tasty and the service is friendly and courteous but I must admit that paying almost $9 for a juice after taxes and tip, I found that, hmmm! Somewhat abusive! But when I eat there, I dont really have anything to complain about... its really good!
The menu is plentiful and the food is great!
Impeccable service from Marie-Claude, we feel that she loves her work and people. Thank you again for the experience you provide to your customers.
Super clean place, top quality food, top quality waitresses.
Super good service, excellent food, exemplary cleanliness of the place.
Thanks for the good service!
Exceptional service!! Marie Claude is super nice with a radiant smile! a real pleasure
Very good and courteous service. The waitresses are interesting.
Marie Claude and Judith always have a beautiful smile, they are really adorable, thank you to both of you. Lili and Marcel
Friendliest staff anywhere near, generous portions, delicious coffee!
I dont know why they bother closing at 3. Theyll close a whole hour before the time or make you feel bad for coming late. Just close at 2 like everyone else instead of making us drive over for nothing.
Excellent meal and service Dietary restrictions: Allergies taken into consideration
Impeccable, fast service and fantastic food. Polite and smiling waitresses. I didnt like the wait in the entrance hall, you have to hurry to move when things are going on otherwise youll lose your place. Crowd cordon perhaps? The tables are very close to each other, we can hear everything our neighbors say...
We were very well received. Our meal choices were delicious and the waitress was very attentive to our little girls needs. Thank you for this beautiful moment.
Very good lox dish + espresso Very kind and attentive waitress.
You dont even need to order our coffee anymore. He arrives with a glass of water for our medicine, well yes we are old And if we skip a week, we get asked if everything is okay. Thats friendly.
Rather fast, always good service with good dishes!
Excellent place
The food was good. Im not giving it 5 stars because of the price, which really leaves a lot to be desired for what it is. The service on the other hand needs to be reviewed. You cant ask for anything on the card, its all or nothing. No understanding from the waitresses, who bring you back to order as soon as you ask for something slightly different from the menu. In short, I recommend going to another place, we can do better
Still very good! Great service, courteous, fast and coffee refills dont take long. Experienced staff. Delicious and well presented food. Appetizing, colorful menu and original dishes. Very nice place.
Worst experience in a long time!!! If I could have put zero as a star I would have done so!!! We arrived at 9:50 a.m. and the 8 or 9 waitresses were really not in the mood!!! They were chatting at the checkout before!!! Our waitress greeted us within 10 minutes of our entry! We waited 20 minutes for coffee because our waitress was taken in the back and we dont really know why!! She was missing!! No one offered us anything while waiting, they all pretended not to see us!! I even asked to change waitresses but they told me that she had sold out tables and that she should come back soon!!! After getting bored I hooked up the girl who sat us down and she gave us our first coffee! 15 minutes later our waitress came out of nowhere with our coffee . Too late!!! Then we waited, waited, waited, seeing dozens of tables pass by that had entered well after us, order, eat, pay and left without us having received anything yet!! And all this without explanation!!! The waitress ended up coming to tell us that he had lost our order because the computer had crashed and the manager was in the process of restoring the situation!! So we waited a total of 1h30 before finally receiving our plate! I was in all my states!!! Especially since when we arrived the tables were half full!! At no time did the manager come to apologize for the situation or even offer to pay the bill for the problem!!! I will never return to this restaurant where customer service is not a priority!! I am aware that it is December 31st and that we are lucky that it is open but having already owned 3 restaurants before I absolutely do not understand that such a situation took place!! A very very angry ex-client!!!!
Superb menu...in addition to being accommodating to many intolerances...gluten and lactose..
Good food + quick service = 5 stars
To share with Friends.
Friendly staff, fast service. Meal offer different from the others.
Great lunch...staff has their business... Always good at this restaurant
Exceptional food with good quantity. Their eggs Benedict, especially the Lox, are divine!
Very good lunch and the service is impeccable
I had a great time and it was delicious
always good and excellent service
The meals are delicious and the service is generally quick. Sometimes you have to wait until the weekend, but its never very long. I recommend the breakfast poutine, a real delight! Dietary restrictions: The restaurant is very accommodating and offers several healthy options. Parking: The business is located in a shopping center and there is sufficient parking Wheelchair accessibility: There is a tilt on the sidewalk and the door can open automatically
It was delicious
I usually love Ben and Flo but in 2x in St Jean Everything was cold the dish that in the restaurant was freezing.. on a Monday around 11am not full but very ordinary waitress service no coffee stove no condiments offered very long for the invoice. In short, Im really disappointed
suitable for children too and superb service
Vegetarian options: Omelette végé Food
Good overall but there is a real lack of fruit on their lunch plates.
My favorite restaurant for lunch, the choice is varied and the prices are reasonable. The staff is fast and courteous.
Excellent food
Business lunch, clean, efficient place and good meal
Excellent service, air conditioning a little too strong.
New menu as good as ever! Great service!
Quite a long service, so its OK with friends, but awkward for a date for example. Otherwise very good restaurant for lunch!
I really enjoyed my meal at Ben and Florentines. The food was delicious and the service was excellent. However, I noticed that the portions seem to have been reduced recently. Despite this, I still recommend this place for a good breakfast or brunch.
Excellent ! But I didnt have many lunch potatoes on my plate... Around a spoon maximum.
Lots of waiting on the weekend. When you arrive, its confusing, people dont know if they should queue or give their name. I wanted to politely share it, then offer to put a note on the door. I spoke to a hostess named Karine and got the stupid answer: well, people know that! I told him that all the people who came in while I was waiting didnt know it like we did when we arrived, that it was me who was doing them a favor. She told me that she was organized and that they were doing their best. I really did not appreciate this negative reaction from this employee. Responses of this type after constructive comments made by customers will in no way improve the customer experience. They should review certain things with the staff and the operation of this restaurant. The food is a little more expensive than at home designed for the same quantity. There is not enough space between each table. Our waitress Amélie was very kind and smiling.
Excellent service. Excellent cuisine.
I love the eggs Benedict!!!
Great experience, very kind people and good food!!!!
J aime beaucoup les repas chez Ben et florentine et la serveuse de ma dernière visite était très gentille et compétente. Malheureusement les places assises sont beaucoup trop proche l une de l autre. On pouvait clairement embarquer dans la conversation de nos voisins ce qui m a mis mal à l aise tout le long! Même si je l ai apprécié je n ai pas aimer du tout ma dernière visite.
I like this place its relaxed and the service is excellent.
I went to lunch this morning around 10:30 a.m. accompanied by my two friends. Welcomed and table assigned in 15 minutes. Then, generally good service from the waitress but she did not come back to see us after receiving our plates. Two out of three dishes did not meet our expectations but we ate our potatoes and fruit while waiting for the waitress. My salmon eggs benedict was bland (not the first time Ive had it at this place) and my friends scrambled eggs were overcooked (probably left under the stove too long). When the waitress arrived, our friend had finished his dish and we had barely eaten our eggs. Asking us if everything was good, I told her that I was disappointed with the dishes and she told me that she would come back quickly with a solution. The owner, David Berthiaume, came to our table and approached me in a very arrogant manner. After asking us what we didnt like about our dishes, he quickly put me in my place by making me understand that it was the same recipe as usual and that the eggs were not overcooked. In addition, he criticized me for not having mentioned to the waitress that our dishes were not to our liking. He put words in my mouth when I tried to make him understand that she hadnt come after receiving our plates. He was not listening at all. I let it go and told him that everything was okay because I was no longer comfortable being spoken to in that tone. I felt attacked as if I had done something wrong by gently mentioning my disappointment. Unfortunately I wont be going there again, but I would like to mention that the waitress had nothing to do with it as I explained to her before leaving and she apologized for her owners behavior. This was unacceptable and I hope this comment improves the way he treats his customers!
I am very disappointed. I dont understand why a lunch restaurant that closes at 3 p.m. refuses customers at 2 p.m. on the pretext that the kitchens close between 2 p.m. and 3 p.m. depending on traffic. Both times this happened to me, I arrived between 2 and 2:05 p.m. and the restaurant was still half full.
Pretty standard breakfast diner, nothing really blew me away.
when you do fundraising campaigns dont come and ask the customer at the table, for two it already costs $50! So draw on the price of lunch in Brossard at the Celebrity a much better lunch its $7.99 it cost me $38 invited 4 guys the other day at the Celebrity so draw on the price of your lunch at 23 $ piece for the OGO fundraising campaign? yesterday it sickened me, your story of smooties at $8 and 50 cents going to the countryside Im going to avoid going back to your place for a long time plus you have no more Wi-Fi after refusing your cursed smooties at $8 per Waitress gave me really much poorer service! Honestly I regret having given your 15% not to turn coffee the customers next door arrived 5 minutes later were served and we did not wait 10 minutes more, my compote was hot so my plate was ready for at least 15 minutes under the stove. Yes I will go elsewhere.
I would like to emphasize THE EXCELLENT service we had. I think the waitresss name was Marie (??) compound name, clerk 5. Well done, she added a big plus to our visit to this restaurant for lunch.
Good restaurant for everyday lunch, not exceptional but good
Everything was excellent, these my new lunch restaurant
For me I ate a poutine lunch it was excellent and good service and the waitress was very friendly
Good lunch, excellent staff
Fast service and lunches are very good.
Nice staff, helpful caring. A caring team. Very good service.
I recommend it when the hostess Karine is not working. Me, I dont take any risks, I go elsewhere
The Top lunch-dinner restaurants. Outstanding staff, excellent dishes. I recommend !
Very good service, good taste and average price.
Ive been going to the St-Jean sur Richelieu branch three times now. And each time I am amazed by the service. Really a place to visit. The service is more than perfect, pleasant, super courteous. WOW. The staff seems to be a great gang and you feel it as a customer. Thank you St-Jean gang.
Always good and excellent service
Reduced portion and not the two choices for household bread, one fruit only.
Good food and friendly service
Excellent as always!
Good portion of lunch and freshness, yum!
My favorite restaurant, its healthy, the service is what we expected and the prices are cheap, thank you
Truly delicious and impeccable service
Good service good positive energy for the start of the day
Good service. Good food!
Its good. Their potatoes are to die for. For the rest, I found it ordinary, at the very high end.
Very good service and the food was very good.
Every waitress is an angel. The food is great and the service is nothing short of legendary. A must for our family as well as our workplace.
I love it, Ive been going there with my friends and family for years and everything is delicious! The portions are generous. The staff is very kind and very competent.
Beautiful, well-appointed premises. The food is delicious even if I had to bring back a doggie bag which I will use for the next day. The plates are well presented and the staff is courteous. My only problem is that the ambient noise is quite high, which can be unpleasant.
I liked it! Happy lunches! They have a nice childrens menu.
Super good and good service
my favorite restaurant thank you
Great lunch spot! Finally a place where I am not disappointed... great service, the smiling waitress went beyond our needs. The bank finally worthy of its name!!!! I recommend this restaurant without problem, for workers, retirees and even young families. Quiet and welcoming place. Parking: Super large parking lot for several stores. But still very close. Kid-friendliness: Very family like restaurant. Wheelchair accessibility: There is an access ramp
Varied and original menu!! Excellent service!!
Good atmosphere (waitress with a smile), good food and fair price... A franchise that makes lunch a well-controlled standard.
Very good service and the meals are delicious
Lovely welcome and excellent service. THANKS!
WOW what a good restaurant, really a nice place. Very good customer service from the team, not to mention the excellent food. I recommend to everyone. Well done !
Yes, the place is small, but I understand the lines there better on Saturdays and Sundays! Wow! So many choices (especially sweet/salty, for the undecided like me). I took the gigantic and original plate of caramelized pear crepe, brie, blueberries and it was magical! Im almost sad that its just for a limited time. The breakfast potatoes are seasoned perfectly and crispy to perfection. I ate ALL the fruit. Nothing soft or not fresh, melons, strawberries, sweet pineapple, firm grapes, everything was ripe. Decadent and half-healthy Fast and friendly service for dinner, thank you! Other than that, I recommend the avocado/bacon dishes. Yum!
Their pear and brie special was exquisite, the smoothie and the service too.
Very good place for lunch, the staff is smiling and pleasant.
Correct. But more expensive than elsewhere and the waitress who served us was stupid and not at all smiling.
Excellent food but a bit pricey compared to the other
Very good service and very warm welcome from the staff
Nice staff good food fast service definitely you should try it
Nice welcome, good service, good lunch!! Everything is perfect!!
Server seemed in a rush and food was cold.
Super tasty lunch and well prepared. The service was impeccable from the lady with a constant smile for the customers. I recommend without hesitation.
It was just the best lunch Ive ever had!!!
Great breakfast restaurant in Saint Jean. Solid hours, great staff, and excellent cuisine. This is one of the best places to go if you are alone, or with friends.
Ordered a banana and chocolate pancake, there was like 5 slices of bananas and barely any chocolate. Just a dry pancake. Horrible.
Excellent customer service
Pleasant cooking experience. We feel appreciated as a customer.
Good service, fast and excellent food.
Very good.
No ordering for takeout. They tell me because of Covid. But when the dining rooms were closed, he made take-out orders and even delivery. Then I was told that they were short of employees. But you have enough to run the dining room. I dont understand the lack of employees for a take-out order. In addition, the other Ben and Florentine in the surrounding area do it. Very disappointed. But I love the Ben and Florentine restaurants so from now on I will go outside the city.
Excellent service and what can I say about the food. A little more expensive than a classic restaurant but the menu is worth it.
Its good but the service
Excellent service from Marie-Claude, generous portions, beautiful presentation
Ben & Florentine St-Jean is always excellent compared to others, the waitresses always in a good mood, all the exceptional staff, plus the owner is always (or almost) present
Very good meals, very good service. The place of choice for brunches. Overpriced juices and smoothies Brown the duck dishes!!
Courteous service, sublime meal choice
I found it expensive for lunch
Great service with very friendly staff. Food was served quickly and was well seasoned.
Dear. Not anything original or that justifies the price. We made the jump at the end when we went to eat as a family
Excellent
Excellent service, the staff is attentive and very smiling
Second experience. First, at the opening, in my memory the food is good, fast service, but it is cold in the restaurant. Second, still cold in the dining room. The poutine is delicious!
Its the worst Ben and Florentine that I came to even in Longueuil they are more helpful here you cant remove the sausages in frying three meats because its proportionate Ayoye first time they made that one for me, plus the old hostess doesnt see it, I hold the door for someone who speaks to me stupidly so I close it quickly, politeness doesnt exist in the countryside!!!
Excellent welcome, very good quality food, very good time, very competitive prices
