Benny&Co. St-Jérôme in Saint-Jérôme

Super slow delivery (1.5 hours). Plus they deliver me croquettes instead of ribs. No refunds possible on weekends. Almost no meat on the breast and very few fries. Too bad, its over for us. Difficult for restaurateurs, but you just have to watch out for customers!

Good chicken, good service

Coleslaw bad smells and bad taste and its the second time we werent sure the first time

1 hour wait in restaurant to receive my order.

Cold club sandwich, 1 hour wait for delivery on a Monday, this is the 2nd time its long and cold and when I called back, the attendant told me that a club sandwich is best eaten cold , unacceptable.

Econofamily order online... the fries are hard as a rock, no sauce for the croquettes, but the worst is the large bowl of expired coleslaw which must have been forgotten in their fridge, the smell absolutely disgusting ! A more than disappointing $55 meal!

Good service! However, my sauce was very spicy and my bacon was overcooked. I couldnt eat it...

Sorry but your bbq sauce doesnt taste good. A change of recipe would be welcome. Dont forget that bbq sauce is a key element with chicken and fries.

Lots of errors, we dont receive what we order. Finished for us!

Good morning, I would like to report a disappointing experience during my last visit. The drive-thru was unresponsive for several minutes, forcing me to get out of the vehicle to place my order. I ordered a chefs choice, but the cashier charged two choices, which increased the amount. When I requested a refund, the exchange received contained an incorrect part. I felt like they just wanted to get rid of me. Thank you for considering my complaint.

Smiling welcome, polite people, food was excellent good portion. Parking: The parking lot is not very big.

Bad experience this evening when ordering online. My partner travels to pick up our order because they do not deliver to my address. It s a good 12-15 minutes to get there so that s 24-30 minutes of travel. He comes home and my childs kibble box has no kibble. This is the 2nd time I have ordered online and there have been errors. Last time, they redid my entire order and gave me a $25 credit for time and travel. So I call and explain the situation. The person on the line asks me, after speaking with her colleague, if I want to get a credit or if she will reorder. She even adds that because there was an error on their part, they will deliver it to my address. I explain to her that my partner has already left with the 2 hot meals ordered because his will be cold when he returns, so I ask that she change them. It is accepted. Arriving there, my partner was only questioned about the bite box. He doesnt talk about his because I was the one who spoke about it with the person in charge on the phone. So he comes back with the change for my child. There, they offer him an extra dessert or juice which, in my opinion, is not worth rectifying the situation. I call back! Another person answers. She tells me that she understands and that she cant offer me anything else. She assures me that the box of la croquette was made in front of her because my partner suspected that we had only added the croquettes and left the same fries. She also explains to me that the person who is working with her this evening is new and she doesnt know everything. She also told me that delivery would not have been authorized either. Calvintia! I therefore told him that it was their duty to train the new ones by informing them about their ways of operating and that the situation should be reported to his manager so that other unfortunate situations do not occur again. Ask them to cut the ties and check your orders before leaving the restaurant.

Online order with promo code received via email.. promo code accepted when ordering.. we do not receive this item nor another paid for when ordering.. when I call the very arrogant employee who tells me that since I do not intend to recommend via their service I will lose the credit that would have been put on my file. First time in my life that I have given a poor review on an order. All this with the agreement of its manager./// followed after writing to customer service as requested no return or call Parking: Unknown Wheelchair accessibility: Unknown

Fast service and excellent chicken!!!!

They made a mistake in my order (delivery) and they said it was me who ordered wrong and not them when it was their fault. After calling them, I was told that there was nothing they could do except send me an order again and then wait another 45 minutes for delivery!!! And whats more, I will have to pay for THEIR mistake. Ultimately no arrangement possible. Very very very disappointing. It was the last time!!

Bennys worst experience with Uber order.. order number 1 just one meal out of 2 to give. So I recommend my meal.. I get half a side instead of a full one...

The service leaves much to be desired..... the self-service condiments are rather rare, no selection....

I ordered a white chicken poutine, I received brown chicken, I called and they called me a liar, I had to raise my voice to get the good chicken poutine sent back to me white, terrible service. See the photo, does that look like white chicken?

The pizza is good and generous

Ordered a benny salad and the bacon was burnt and the salad only tasted burnt...

Clean dining room. Courteous staff. Fast service. Not great food but for the price, its okay

Chicken not cooked otherwise too dry. 1 hrs because there is a lack of delivery man, forgot my cold meal sauce and customer service 0. Being told that I am not allowed another chicken because it will take a other time and I opened the box. How I should have known it was cold without opening the box. Working in the field for over 20 years of customer service I have never seen this. Besides to be told that the manager could surely call me back next week.

I ate my box of chicken very well and everything was perfect...... I certainly recommend it to you...... Thank you again for sending several boxes to the shelter....the hut of St Jérôme..... the friends really appreciated it too..... We all had a great time....

Je suis venue 5 fois et sur les 5 fois 2 d entre elle je suis partis avant meme de me ferais répondre a la commande a l auto et les 3 autres nous avons attendu comme si nous étions dans un super rush du souper alors qu il n y avais aucune voiture devant je voyage beaucoup et j adore Benny mais, celui de Saint-Jérôme es de loin le pire que j ai fais

I placed an order to be delivered pi each time there is an error on my order when I order from St-Jerome there really is a problem with their team these really disappointing

Jai pré-commandé en ligne 1 hrs avant de passé, jarrive en succursale 5 minutes plus tôt que lhrs prévu, jattend 20 minutes et je vois défilé les commande à lauto ainsi que celles en succursale, quand tu commandes en ligne pour passé plus tard cest parce que tu ne veut pas attendre ou ne peut pas attendre pour différentes raisons, mauvais service

Slow service We had to ask for the salad in the evening on the pretext of covid Far from the usual standards

Where are the fries? No fries in the club...but we added the sauce, no mayonnaise either, sad

We usually order from this restaurant and we are always very satisfied! Unfortunately this time it was horrible and cold.

Gracia, the cashier, does not seem to be working for customer satisfaction. I called to ask for a packet of mayonnaise to be added with my delivery, for my club sandwich, since I didnt have the option to do so by placing an order online. I was not asking for a change in delivery, simply to add a note for his colleague who would assemble my order. She told me that it wasnt possible for orders placed online and she couldnt do anything. However, its not very hard to tell your colleagues and add a few sachets of mayonnaise to a bag for a customer. I am disappointed with my experience, it seems obvious to me that a solution could have been found to make my experience pleasant and positive at your restaurant.

Its freezing in your restaurant...its not pleasant!

Was able to surpass St-Hubert for quality/portion size

We have ordered from Benny St-Jérôme 4 times now. Always errors as well as cold and dry food.

I ordered a Chefs Special at $12.59 two butcher only, good for a child of 6 years old, not for an adult really disappointed with the portions

Very good

Really surprised, they served me at 8:50 p.m. no problem. Good service Parking: Not enough parking.

Good food. Regular counter service. Parking: Very small parking lot.

Good but waiting too long for telephone order they seem to forget that we are waiting, 3 times trying same thing so I called elsewhere

Still good, the chicken is tasty.

Fast and efficient being a deliveryman I have never heard at this restaurant

Really disappointing I always ordered at St-Hubert before, and now I changed to Bennys because people told me it was better and fresher. This evening, I order 2 gourmet platters at $27.50 each, with an extra portion of rice and an extra fruity sauce. In the boxes, there were only 4 sweet and sour, which was not at all the choices I had taken, NO marinade sauce in the 2 boxes for the cheese sticks, then no sauce for the chicken wings, still in none of the boxes. Then the kibble tasted absolutely nothing It all came to me at $77 with taxes and delivery, tip Its really expensive and Im missing some ingredients, the rice was half full Please employees, it takes you 10 seconds more to check that you have put everything in or that the order is correct. Positive point, the cheese sticks were really good, then the fried onions too Then do you think you can put at least the small coleslaws in the meal portions? That would have at least mitigated everything, and especially at that price, I dont see why it wouldnt come with I sincerely hope that my message will be constructive to you :)

I just ordered two meals and I had lunch chicken delivered, good for the trash, dry and not edible. A Quebec company from mar...... 35.00 with the tip, ask me to encourage them Benny and co good to stuff the customer st.....!! Marie-rose from Benny and co, I dont want anything from your service, Ill never buy from you and I dont want anything from your support, thank you.!!

Too expensive for the poor quality it is. Restaurant with a major lack of maintenance, unable to provide a complete order without error.

Hello, I ordered a Caesar salad there. To finally be served a salad with tomatoes, peppers and edame (FROZEN). Very disappointed!

Order 4 chicken fillets with chicken and rice soup at the drive-thru. Already to be semi imposed the tips on the machine for non-tip employees its ordinary but at the price he charges at least it would be the minimum to have a complete order missing sauce, gravy and roll. I feel like I was cheated twice in the same transaction entk.....

Best chicken in town, excellent portions in meals.

Quantity, quality / price

Correct

At the counter its perfect.. But delivery phew 1h30 before receiving. For 5km and 4 stops. Obviously it was cold..I think they left with too many orders. I would like to be notified of the delivery time.

Very very good service. Error in our order and they corrected the order even after closing.

Ive been there twice already, and I have nothing negative to say. The chicken is delicious. Kid-friendliness: Childrens menu present

Cant believe who serves this, half cooked slices, dried chicken raid not edible only thing I eat bread potato sauce. First time I order and especially the last. Looked at the other comments, not too appetizing, then he wonders why the restaurants tk you know what I mean.

We love the chicken at Bennys. St Jerome: portion too small. No chicken in the club

The industrial type chicken strips available in grocery stores are not so bad, coleslaw excellent but frankly the fries frozen...hard and rather cold...good for the trash...a little disappointed.

Terrible service, when I arrived every staff was chilling in the kitchen. Add to wait 30 mins more than said online to get my order. AVOID THIS PLACE!

For the first time in delivery, everything arrived cold. The delivery man went around to the houses nearby and then when I went out, he said he didnt see my address. Very disappointed for the first time

Ordering at the car is long, long and still long.

I have a poutine delivered and they forget to add the sauce, not the first time this has happened, I called to warn them and they tell me that it will take around 50 minutes for the delivery of my poutine with sauce!! ! really disappointing service grrrrrrr .not able to put me as a priority for an error on their part! Dietary restrictions: When I ask for a club sandwich without tomatoes PCQ Im allergic, SURPRISE...I have tomatoes in my club...really lousy service!

I made a delivery request and they told me there was a 1:45 wait I said ok, but the order arrived cold and the coleslaw and practically without dressing so dry plus very very few fries, so I called to express my dissatisfaction and the young woman doesnt speak grrrrrrr I ask her her name she tells me she doesnt have the right to say it so I ask for the boss she tells me he is absent and is going to do the same thing, THESE FINISH BENNY

3 extra pieces of cheese the poutine was cold disappointed

Very poor delivery service...30 minutes after ordering I was informed that they no longer deliver to my area, which is 3.8 kilometers from the restaurant and I was referred to Benny de Prévost...and thats not all the manager told me had offered a discount on my next delivery (bad previous experience) and it no longer seems valid now I will order only from Rôtisserie Saint-Hubert I do not recommend this restaurant at all .

Ordered online, I was 15 minutes away from there and food was ready when I showed up. However, seems like its now à common thing to have an incomplete order when you order takeaway nowadays, it was no different this time, kiddos juice bottle was missing. Its a real pain in the a** when you order food on the go and you find out, back on the motorway, that you dont have what you paid for, sometimes going back just isnt an option. I really have to double check my orders from now on oh, and shoddy shovelling job, the stairs to go in were partially cleared of the previous days snowfall...

I have lived in St-Jérôme for two years.. and every time I order there, there are always errors in my orders. Every time I tell myself that its not possible that this happens every time and I continue to order there, BIN JOUALVERT every time something is missing. When it s not a side dish that I pay for, it s a full meal or half of a meal. Delivery is A1 and food quality has always been perfect for me. Its customer service when you politely call to tell them that something is missing and are told that you will have to wait for all deliveries to be completed before receiving what is missing. Worse than that, yesterday they even told my partner that there was no point in taking the phone number for credit since we werent going to call back. Quite ordinary.

Its always delicious, the staff are smiling and friendly.

I live on rue Laurent. you made a delivery to my neighbor across the street but I cant because I dont arrive on time for delivery (15 minutes) is that weird?

I like their sauce and curly fries. Their chicken is succulent.

Incredible $17.83 for a very small thigh meal and whats more, the thigh isnt even cooked.

Without being arrogant, I believe that this Benny has a great lack of competence... each order there is always something... missing items, wrong items and always the same sentence... I dont know what to tell you... blah blah blah I could continue like its... could be capable of this benny... please wake up.

Very poor service. Order forgotten. Very long delay in orders. Items missing on delivery. Manager never available despite several calls for compensation.

Very good restaurant go zi

Friendly employees. Drive-thru service a little long.

Very disappointed with this branch. Since March 30 I have been waiting for a refund for a delivery that was never delivered. I called 3 times, in addition to speaking to the manager who had traced my order and who told me he would issue the credit. Despite my calls, still not refunded. Very disappointing for a major Quebec banner that I love but disappoints me enormously.

They always deliver late and orders are very rarely accurate.

Thanks for the Club Sandwich Parking: You can Park your car Next Door at the mini Shopping Center and walk over if you do not find Parking Food : 5/5 |

Not great compared to other Bennys.

25 mins. To receive a Thai poutine in the dining room

The worst club sandwich Ive ever eaten Almost white bread Cold chicken...not sure it was good Bacon ayoye Okay, its over for me

Bad follow-up from Benny. No return. Is it worth leaving comments, asking you to resolve the problems but the situation remains the same. Nothing is resolved! Lack of respect and professionalism. No return and no news. A manager had to contact me. I conclude that your manager doesnt care about customers. I seem to believe that people representing the executives of your company seem incompetent at the very least. Please note that negative comments are usually not very good for the image of a business... When ordering I specified GLUTEN FREE due to celiac disease. The dish was received mixed with GLUTEN!!! I wanted to meet the manager (Yan) who didnt want to chat for a minute because he was busy in the kitchen!!! Dietary restrictions: Received foods mixed with GLUTEN and I had specified GLUTEN-FREE VERSION...

Bad experience when ordering at the car! The girl dropped the bottle of juice on the ground outside between the car and the building, she rolled under the car and it broke... she didnt offer me another one so I left without a juice that I paid!! I had just given a $5 tip on a drive-thru order.... besides why ask for a tip on the interac machines at the drive-thru

Very good variety of dishes... Artists can play here

Always equal to himself!

Wow! J ai commander après une journée à ne pas avoir manger en me disant sa allais être long comme dans toute les restaurants, mais pas du tout 15 minutes après ma commande est arriver je travaille dans une réception j avais des clients , mais le livreur a quand même attendu sans être désagréable ma commande est arriver chaude à souhait et frais! Très bonne expérience!

Very disappointed, after 2 times they are afraid to give fries. You open the box you only have your thigh or your breast and 20 fries. We eat benny every week and in Terrebonne its not that at all.

the take out is always long and 2/3 of the orders I placed are missing something (poutine cheese, sauce, bacon in the club...) but not on the bill

Sorry to ask for a little more dressing on the salad and be asked to pay extra. I tipped 15% for no service.

Congratulations to the champion deliveryman with his parakeet with his feet out the window who passed like crazy on rue Charles Desjardins with his foot in the back to save a stop sign.... You are a genius to drive fast in a street full of kids....

Very good chicken, value for money

Food was good and friendly service at the counter. Really had a good time with a friend and the kids.

Fast service.

Very good service

Atrocious service. Very stupid cashier.

Good and fast service

Was good,kinda messed up out orders. Forgot the breads and the places was overall kinda neglected. The dirty plates area was overflowing. Wouldnt go back.

I didnt get many fries with my meal and the thigh was very small. I like Benny&CO. but I will not return to this restaurant in St-Jérôme because there is too much reduflation.

Good, digestible and tasty poutine

Ordered for delivery, the chicken was so dry! It looked like it was on the stove for hours!!

Calling for a delivery is always endless... You call and he answers one moment please. » and then you forget yourself on the line for 15-20 minutes every time... very unpleasant...

The take-out is often endless. Just like the drive-thru. The problem is not ordering. It is to have our order once ordered. Its no good waiting 30 minutes for a take out.

Its okay, nothing more.

We just ordered from St-Jérôme and for real....really on it....well just to say if the chicken is barely cooked....still pink ...the breast was pasty and the thighs also pink and really dry...I find that there is a lack in the kitchen.....its nice to have very fast delivery.....but we would have preferred our chicken sufficiently cooked!!

1 piece of chicken in the very disappointed club

Lack of condiments... in the place provided

The food is delicious but the service is terrible. Always errors in my orders. Always. I call the restaurant, no way to speak to the manager, no service, no return. You offer great customize your poutine promotions but in reality, a simple cheese poutine is delivered to me, without any toppings or extras that I PAID. No way to get a refund or credit. I have often been told on the phone that I would be credited an amount on my next order and yet, every time I call back, no credit is on my file. Never. What a desappointment.

The quality is declining. These are not the right prices on the menu. The smiles had finished their day. We had to ask twice for metal utensils, the first answer was, they are dirty... When they were right behind the clerk.

Nous sommes des habitués de Benny mais hier nous avons décidé daller manger au resto au lieu de faire livrer. Mais cétait très désagréable car il fesait tellement froid que nous devions manger avec nos manteaux sur notre dos. Et les autres clients sen plaignaient aussi en nous disant que dans dautre Benny ce nétait pas comme ça.

I love this restaurant but I admit that one of the cooks is better than the other. Because it depends on the day so our food doesn t get overcooked.

Dedicated team who never cease to amaze me every time I go there. Young, dynamic and professional team. Well done, you are doing a good job.

I received my order on time, delivered, the young girl was very smiling..BRAVO.... But on the quality side.... it hasnt changed much.... unfortunately... the fries are so soft.. INCREDIBLE... Ive never seen that..... another crazy disappointment.... .lots of problems with this Saint-Jerome franchise...I think its time to report everything to the head office.....sorry

Disappointing service, cold meal. Very disappointed

Overcooked, rubbery chicken with limp, undercooked fries.

We notice a considerable drop in service, missing things in orders, fries and cold rice. Great time on the phone for orders.

Always good, less expensive than its competitors and above all much better, I highly recommend

Most of the time orders are ready on time.

Endless wait at the drive-thru

Worse but worse service from A to Z 1h45 to get a web order 15 calls to get on the line, the girl at the end of the line was unpleasant, the delivery man arrived with a really rude attitude. Worst experience I have ever seen EVER!!! Even one star is too many!

Still VERY DISAPPOINTED! Missing or unwanted items, often cold... They make mistakes in my order and let me assume its my fault!! The cashier hangs up the line on you when she has too many customers and is not smiling at all. This is nonsense.

It was another disastrous experience ordering 4 duos received just one breast and 7 wings can of fries pay $72

I ordered two plates of half ribs and they were cold after 45 minutes of waiting. Atmosphere side: OUFFFF! It was hell. There was a big family (the beer was flowing freely) at the back of the restaurant, unrestrained and they were talking and shouting loudly and the children were running all over the restaurant (which is already small). I had to ask the cashier for a box to take my meal. It was really noisy and I asked if there was a manager in the place and the cashier told me he left right before this family arrived. Customers asked for boxes to bring their meals and left the premises. Really disappointed with this restaurant. P.S. Your cashier No:4 is a very good employee and very courteous.

Terrible service wait 30 min, Still no chicken. No more Benny st jerome for me

Very good food

Dirty toilet and too dirty place! Toilet not flushed, no paper in the machine but the worst part is clearly the weird substance in the Sink!!!

Cold poutine looks like it came out of the fridge, not enough sauce

Poutine very cold and no sauce it was better before plus the phone rings not at all pleasant to eat peacefully

Very cold poutine, almost no sauce, very disappointed

Receive my order, without utensils when clearly mentioned, Caesar salad without dressing, club sandwich without mayo, terrible.

The service is really long

Club sandwich that had fat in each of our bites! 3/4 went in the trash, it was disastrous! We who are regulars at Bennys, let me tell you that Saint Jeromes will definitely no longer be recommended! Supporting photo

I ordered at 5:56 p.m. I received my order two hours later and it was cold. I forgot to reheat my food.

Fast and courteous. Takeaway order, excellent chicken.

Always excellent. Fast and always impeccable drive-thru service. This is my favorite restaurant for chicken.

Excellent service and tasty food

Ordered a club sandwich on the web site, received with a bone a small piece of fat

I order here often and ALWAYS have a problem. Orders arrive late, missing items. Tonight was the last time I order from here. I order a hot chicken, the meal arrives without chicken! Only 2 slices of bread and small weights! In addition to having to wait an extra hour for my replacement meal, my credit for a next time is $10.00! Either way, there wont be a next time. St-Hubert never makes a mistake like that and especially not repeatedly like that!

The best chicken in town

Hello, I received my order from Benny St-Jerome, my coleslaw was spilled and I didnt have any fries. They offered to send me a fries but they would have arrived quite late so I was told that they could give me a $5 credit on my next order. This is the last time I order there

Hahah another order of half chicken salad without chicken please hire some staff!! Cold meals and less and less honest portions...delay in delivery, in short its over for us. Several errors on delivery orders, no coke paid for and no dressing for the salad

Inexpensive and delicious! Vegetarian options: Vegetarian toddler menu Kid-friendliness: Childrens menu

Benny St Jerome, Ive been in the drive-thru queue for 30 minutes, no parking, no possibility of turning around. Seriously I see the delivery cars coming and going. Seriously, going to St Hubert is really quicker.

Ordered chicken Caesar wraps for dinner because I wanted a change. Honestly very disappointed! Made with dark meat, minimal amount of chicken, tastes more like fish than chicken. First and last order from Benny. Can t wait for Scores with its generous portions, white meat and tasty recipes!

Very ordinary delivery, he forgot to give me my iced tea then I called the restaurant to have it sent to me.... never received it!

A comparer de Blainville qui est excellent, la bouffe le service mais celui saint Jérôme c est vaux rien. N y aller pas et ne commander pas à St Jérôme Demander des frites très bien cuite sont arriver blanche, le poulet pas cuit. J ai laisse des instructions pour le livreur très claire a fallu que je sorte quasiment dehors pour le rattraper

I ordered and I never received the delivery after 2 hours I called back and they told me that my order was canceled but no one warned me because the address was too far away they could have told me no I had to phone after 2 hours