McDonald's in Saint-Jérôme

2040 Rue Labelle, Saint-Jérôme, QC J7Y 1S4, Canada

★★★★☆
(2296 reviews)
Categories: Fast food restaurant American restaurant Breakfast restaurant Cafe Hamburger restaurant Restaurant

About

From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Website
mcdonalds.com
Address
2040 Rue Labelle, Saint-Jérôme, QC J7Y 1S4, Canada
Plus Code
QXWQ+HX Saint-Jérôme, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

Service options
Outdoor seating Drive-through Takeaway Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Catering Counter service Dessert Seating
Amenities
Toilets
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.5
★★★★☆
2296 reviews

Most Mentioned

order (131) game (24) big mac (23) croquettes (22) cold (21) food presentation (17) poutine (16) employe (16) baked (12) polpette (5)
5 stars
745
4 stars
628
3 stars
400
2 stars
180
1 stars
343
October 19, 2024

This has to be one of the worst McDonald’s ever I was in the drive no customers in front or back do me and it took 11 minutes for my order and I was missing food wow if I can in the review I would give them-5 stars

★★★★★
October 12, 2024

One of the best experiences I had in McDonald's, well trained staff!

August 4, 2024

Terrible service, three errors back to back and we still didn't get the sauces for the happy meal. Won't be returning there. Garages were full and pilling up but they close the kids play area right in the dot.

★★★★★
March 17, 2024

Place was full and we still got our food in a timely manner and the best of all is that we got our full order exactly as ordered! Our BigMacs were hot and they were stacked properly combined with crispy and salty fries...that was a very good experience!!!

July 3, 2023

McDonalds has gotten bad, food is cold every time, service is terrible, I ordered a mcmuffin breakfast with an extra hash brown, I payed for it, got home and no extra hash brown. This happens all the time, cold food, missing items etc. Today I tried to go through the drive through and it was closed. Went to the door, it was locked. Walked to the drive through windows and was told that they could not serve me if I was not in a car! I told them the drive through was closed and they were like oh! They sent someone out to remove the baracade. If when ordering at the window, sometimes the first window is closed so we go to the second window, where you pick up your order. So you order there and pay at that window, ok cool. But if I pay at the first window and they forget something, I ask ok, it's not on the bill, can I get what I asked for and pay it here, they say no, I have to get back in line, go back around! Why? This place is getting worse and worse.

★★★
September 11, 2022

Next time I go I will check my oder to make sure cause last time I went my beverage was rotten and my burger wasn't the one I ordered pls check your order if you have take out

★★★★
July 31, 2020

This visit was good. The restaurant only allowed 7 people inside under the new Covid-19 rules. It was very clean, well marked out and ordering was not an issue. The food came out relatively fast, but they were busy in the drive thru. I am sure that caused some delays around dinner time. There was plenty of parking and it was easily accessible from the main street.

April 27, 2019

Drive thru Always take for ever to get your order and thats if they dont tell you to park on the side cause they cant make the food within there delays the store also claims to be open 24/7 well it's closed at 4 am

December 22, 2024

Good morning!! I ordered a Cajun wrap (limited edition), but they made a mistake and gave me an xt Mayo wrap and no tomato or cucumber!! Very disappointed!!

★★★
December 22, 2024

The restaurant is so dirty. The employees in a good mood, apart from the cleanliness, it is correct, like a McDonalds

December 21, 2024

Unable to place an order without making a mistake and when we try to communicate with them he hangs up the line!

December 20, 2024

My glass was cracked, the stock filling was not ready-made, my order was full of errors My friends order was 20 minutes late, 5 minutes but 20. Avoid...

★★★★★
Local Guide
December 16, 2024

Great for kids! Kid-friendliness: Playground

★★★★
Local Guide
December 9, 2024

The usual Mc Donald experience. Clean,fast. The food was as expected.

December 2, 2024

very very bad service. On 3 occasions he made a mistake in the order after stubbornly placing it with a team leader who charged me with the missing hamburger. He apologized and offered me 2 slippers but the worst part he still forgot the hamburger that I brought to my house

November 25, 2024

The poutine had moton and a flood of sauce that tasted really bad

November 23, 2024

I go to the drive-thru for 2 mcCrepes and a potato. I am made to pay at the first window and then I wait at the 2nd for my order. 3 little girls come to me one after the other to ask me what my order is..I am given a sandwich that has sausage and bacon when I was going to ask for double bacon and the other a sausage mcmuffin which is not a mccrepes and a potato and they move me forward after 15 minutes of eating. for the missing sandwich I wait another 10 min to finally go inside and ask ye or is my sandwich missing? well caliss yetais on the counter but not one who is able to come and bring it to me? In short, its over for this McDonalds, really hell, having a minimum of service..

★★★★★
Local Guide
November 23, 2024

Pleasantly surprised. It must be said that I dont go there frequently but my grandson chose this restaurant. The Crispy Chicken Burger was delicious and filling. Fast and courteous service. One thing, we arrived around 6 p.m. and we had a choice of place to sit but very difficult to find a clean table. Only that would have to be corrected.

★★★★
Local Guide
November 23, 2024

Nice casual restaurant

November 23, 2024

I asked him to take his time as I wasnt in a hurry. To make sure I cook the fries and my Big Mac very, very well. Because I barely taste anything if its not super hot since I had COVID. Well my Big Mac was cold yes yes cold and I had a second fries ok. Show your young people what it means to listen to customers.. Dietary restrictions: Since I had COVID I have to eat super hot because I barely taste anything

★★★★★
October 23, 2024

Wow I was served by Mathis on Sunday September 22 during dinner time. Really a service note, you are great big guy. You are my employee of the month

★★★★★
Local Guide
October 23, 2024

Beautiful McDonalds with slides for children, a great place to please the children. There are two lanes for taking drive-thru orders so its quicker. Very good service. The employees are very helpful and keep the place clean. Kid-friendliness: Indoor park

October 23, 2024

I would have given less than one star with the experience I had at this place but I couldnt. First of all, Im going to tell you that the drive-thru is really rubbish because waiting 30 minutes or more for two trios next to a trash can and seeing lots of other people leaving with orders bigger than mine is quite ordinary .. Then lets talk about the service inside, when I came home and wanted to have explanations the only thing I was told was that they are sorry and that these are things that happen, I said ok but why did the 7 doordash order that you just made go before mine and that the other cars after me who had two and a bag were also served before me! ! No response until he finally gave me my order and said heres your order and now you can leave... I find it quite ordinary to be answered in this way especially since its thanks to the world like me and who eats at this place they get a paycheck.

★★★★★
October 23, 2024

thanks for the freshly baked cookies in the morning

October 23, 2024

missed the order 3 times, incompetence and attitude big lack of respect, frankly, go elsewhere, I had to go back to the window 3 times and wait 30 minutes to end up eating shit because the woman at the window is not talkable, change your night staff honestly

October 23, 2024

Change your night staff tabarnak, the girl at the window is not talkable and you had to wait 30 minutes to have to reorder 3 times. Could really do better.

October 23, 2024

Completely disrespectful, having to come back 3 times for a poorly prepared order in addition to the unprofessional attitude!! Im a minor and clearly more mature than the woman in the window... frankly uncomfortable.

★★★
Local Guide
October 23, 2024

Constantly dirty, there is always something missing from the orders

★★★★★
Local Guide
October 23, 2024

Fast service, the employees are not suspicious, but rather welcoming.

★★★★
Local Guide
October 23, 2024

a regular Canadian McDonalds

★★★
Local Guide
October 23, 2024

The service was long and the food was cold, the fries were old and a funny color. The wrap was hard, it ended up in the trash.

September 23, 2024

I take my order inside to bring and once I get home I realize that Im missing my fries from my trio and whats more, my hamburger was almost spoiled. One thing to say, watch your orders before leaving. Especially since Im 30 minutes from the McDonalds, its pretty boring

September 23, 2024

Croquettes with nerves

★★★★
Local Guide
September 23, 2024

I had to wait even though there was no other car but maybe customers inside that I didnt see

★★★★
Local Guide
September 23, 2024

Always good service! Never an error in my order. Well done !

September 23, 2024

Going to the drive-thru and hearing the staff burp Belching all the time to place our order, no respect and no professionalism

★★★★★
Local Guide
August 23, 2024

A very large module for children. Otherwise several kinds of places to sit. Fast service and plenty of parking Parking: Very large Kid-friendliness: Very gos game module for little ones and older ones

August 23, 2024

I would like to share a very disappointing experience that I had recently at the McDonalds in Saint-Jérôme. Im used to the quality standards that McDonalds has accustomed us to, but this visit left me particularly frustrated and disconcerted. From the moment we arrived, the service fell far short of expectations. At the checkout, we were greeted by a cashier whose behavior was not only casual but also rude. The general attitude of this employee was far from professional, which greatly impacted our experience. Instead of treating us with respect, she seemed annoyed and unwilling to provide satisfactory customer service. The problem didnt stop there. What really shocked my group and I was that this same cashier not only neglected the basics of customer service, but also committed unacceptable actions. We watched as she tasted our meal before handing it to us. This goes against the most basic hygiene rules and raises significant food safety concerns. Not only is this inappropriate, but it can also compromise the quality of the food served. To add to our dissatisfaction, we also had the unpleasant surprise of finding that the employee in question spit on our order before preparing it. Such behavior is not only unethical but also deeply disrespectful. This calls into question the cleanliness and quality of services offered by this restaurant. We tried to discuss our concerns with the manager on site, but felt like our complaints were not taken seriously. This lack of responsiveness from management added to our frustration. A situation like this, where food safety and customer respect are compromised, requires urgent and appropriate management attention. In conclusion, my experience at the McDonalds in Saint-Jérôme was extremely disappointing due to unacceptable service and unacceptable behavior on the part of the staff. I sincerely hope that corrective measures will be taken to improve the quality of service and ensure that incidents like these do not occur in the future. In the meantime, I do not recommend this restaurant to anyone looking for a satisfying and hygienic experience. Kid-friendliness: Yes Wheelchair accessibility: Yes

★★★★★
Local Guide
August 23, 2024

I wanted to express my satisfaction after my visit to McDonalds, where I had the chance to meet Joannie, an exceptional cashier. His professionalism and kindness really touched me, and I was deeply impressed by his way of providing warm and personal service. Her presence made this visit a memorable experience, and I cant help but smile thinking of her. Thank you, Joannie, for brightening my day!

★★★★★
August 23, 2024

Always good service and hot food

★★★★
Local Guide
August 23, 2024

Personal cold food young and without ceremony you have the impression of disturbing

★★★★★
Local Guide
August 23, 2024

Clean, fast service

★★★★★
Local Guide
August 23, 2024

Super

July 23, 2024

When he arrives home, he misses a meal. Unable to join them

★★★★★
Local Guide
July 23, 2024

Have a good coffee and muffin

★★★★★
Local Guide
July 23, 2024

Very clean McDonalds, childrens play area. Ordered with the phone app and served extremely quickly.

★★★★★
July 23, 2024

Best McDonalds!! with a park there arent many!

★★★★★
July 23, 2024

Mad

★★★★★
Local Guide
June 23, 2024

Quick clean

★★★★★
June 23, 2024

Samuels drive-thru service was impeccable. Unique interpersonal skills from this employee!

★★★★★
June 23, 2024

Great service. Speaks good English at this location.

June 23, 2024

Mauavis service

★★★
Local Guide
June 23, 2024

McDonalds at 3 am for fresh burgers.

★★★★★
Local Guide
June 23, 2024

Good service. Pleasant staff

May 23, 2024

Not served Since I was on foot and only the drive-thru was open, I tried anyway and refused, claiming that it was for my safety even if there was no one there.

May 23, 2024

Full of micro plastic

May 23, 2024

Lots of errors in the order

★★★★★
Local Guide
May 23, 2024

Good food

★★★
Local Guide
May 23, 2024

Correct

★★
Local Guide
May 23, 2024

Often, it closes 15 minutes early, I call and the manager politely sends me away.

★★★★
Local Guide
May 23, 2024

Service too slow

April 23, 2024

The manager is immature with strange and childish behavior. He asks the young child to leave the playground because my boy Ludovick was making too much noise knowing that he is a child with autism. I do not suggest this branch. toilets are disgusting and he asks the child to follow him to clean their hands before eating I find it really strange and inappropriate thank you for listening to me so as not to let him do suspicious things and traumatize young children.

April 23, 2024

Being double billed for $55. After 3 voice messages to the manager in 3 days + 1 visit to the branch with a promise to return the call the same day.. without ever hearing back afterwards.. very poor service!

April 23, 2024

I literally just had my order stolen by an Uber guy, I hope Karma catches up with you my man you absolutely deserve to do delivery and Uber say they cant reimburse the delivery guy for marking the order as delivered and must be eating it at the moment there is no respect and yes it is on the back of McDonalds because these are you who are dealing with incompetent people

★★★★★
Local Guide
April 23, 2024

Very good service Hot meal

★★★★★
Local Guide
April 23, 2024

I ate my poutine, I asked for extra sauce and cheese, but I didnt order 2 more mccroquettes and a chicken wrap

April 23, 2024

I just ordered 2 happy feast, 1 trio and 3 mcfleurry through doordash. Half the order was missing! Every time I order at this restaurant something is missing... My 4 year old children had to separate a happy feast and part of my trio (so only 1 toy). Its ordinary in TA! Plus they dont have their ice cream... and if I want to buy whats missing Ill have to pay the delivery costs again + a tip to the dasher.

★★★★★
April 23, 2024

Great service and the staff too!! Without forgetting Mike the owner who is great smat

★★★★★
Local Guide
March 23, 2024

Fast, efficient and impeccable service. They even agreed to help me resolve an error on my part. I was overwhelmed by the kindness of the person who helped me. Five star customer service!!

★★★★
Local Guide
March 23, 2024

Beautiful daytime team, excellent service, I recommend!!

★★
February 23, 2024

excessive dilution for drinks and soft fries on each visit

★★★★
Local Guide
February 23, 2024

Decent food and good service

★★★★★
Local Guide
February 23, 2024

Food

★★★★★
Local Guide
February 23, 2024

Its quite rare to eat hot food at McDonalds, well done to your team. Kid-friendliness: Play area and meals for children.

★★★★★
Local Guide
February 23, 2024

Good service

★★★★
Local Guide
January 23, 2024

Fast service

★★★★★
Local Guide
January 23, 2024

Perfect service

★★★
Local Guide
January 23, 2024

It often happens that employees talk among themselves and laugh behind the counter without regard for customers. Lack of seriousness on the part of the employees, who often take the time to answer their cell phones when they take orders outside to the forward cars, even when it is full and rushing. Clean restaurant despite the busyness and in the kitchen, what comes out is often hot if I compare with other franchises.

Local Guide
December 23, 2023

The fries after 20 minutes in line were between lukewarm and couso were you fried it.... The clerk speaks almost no English or French.... Already 20 minutes of waiting for 5 char.... Not very good

★★
December 23, 2023

Horrible.

★★★★★
Local Guide
December 23, 2023

Games for children on site

★★
December 23, 2023

Chessburgers with lots of ketchup outside... no napkins... :(

Local Guide
December 23, 2023

Opens 6 hours too late for me

★★★★
Local Guide
December 23, 2023

I very rarely eat at McDonalds, however, I like to sip a hot coffee with 3 creams and 3 sugars while doing my sudokus, and seeing the customers enjoying it!

★★★★★
December 23, 2023

Parking: Très accessible 25 place approximative Kid-friendliness: Jeux damusement Wheelchair accessibility: Il y a pas descalier à monter cest direct

★★★
December 23, 2023

The food isnt what it used to be at McDonalds. The employees are doing their best, but the lack of manpower lengthens the waiting time, for fast food this is not a detail. Depending on the time the food does not have the attention during preparation. So for a good McDonalds, go there during the not too busy hours and forget about the drive-thru

★★★★
Local Guide
December 23, 2023

McDonalds still good despite the mistakes people complain that its dirty while the majority do not clean up and in the bathroom people have no class seriously often the toilets are left full of urine and stool people we have no class to do this cursed wiped vote toilets if you if you dirty it and collected your waste instead of coming to complain that its dirty otherwise nice place to use them its friendly

★★★★
Local Guide
December 23, 2023

Restaurant that WAS fast but is no longer....!

December 23, 2023

Not the first time I go to McDonalds at 8:00 p.m. finishing work often doubles that evening the staff was literally screaming and running there were three cars in the parking lot there were two of us ordering from the car he takes my order at the drive-thru already there he makes me wait 15 minutes when he has no one in front of me I also give my code my friends code for our free threesome its good the points are taken on the app but he charge me full price at the checkout I ask her pk and she tells me we have added an item to your order I tell her that I dont want it she charges me full price too and I cant get my points or my reward discount she laughs at me in the face responds to his friend behind it looks like a recess in primary school

★★★★★
Local Guide
December 23, 2023

The childrens park is great!

★★★★
Local Guide
December 23, 2023

Good nothing more

★★★★
Local Guide
December 23, 2023

It was McDonalds, what else is there to say?

December 23, 2023

Missing more than half of the order no return for refund or deliver the food no longer returns

★★
Local Guide
December 23, 2023

Im not a fan of McDonalds to begin with. I go there for a quick lunch but for some time now, you can no longer call it fast food. I know times are tough, staff is difficult to find, more often than not you have more employees in training than regular employees... But 4 times out of 5, there are errors in my order. .. once I arrived at 6 p.m. at the drive-thru and it was closed... yes yes closed... at 6 p.m.. In short, it remains a place that I prefer to avoid...

★★★★
Local Guide
December 23, 2023

Good service but hot food.

★★★★
Local Guide
December 23, 2023

Parking: Très beaux restaurants Food

★★★
Local Guide
December 23, 2023

Kid-friendliness: Modules de jeux, table à langer Food

December 23, 2023

Unable to get anyone on the phone

★★★★★
Local Guide
December 23, 2023

Its was on point .

★★★★★
Local Guide
December 23, 2023

Nice place

★★★★★
Local Guide
December 23, 2023

Much better service than this summer when I went

★★★
Local Guide
December 23, 2023

Games for children available on site however it is very cold in the room. I mentioned the problem but unfortunately nothing happened. Plan to dress your children.