McDonald's in Saint-Jérôme

Good morning!! I ordered a Cajun wrap (limited edition), but they made a mistake and gave me an xt Mayo wrap and no tomato or cucumber!! Very disappointed!!

The restaurant is so dirty. The employees in a good mood, apart from the cleanliness, it is correct, like a McDonalds

Unable to place an order without making a mistake and when we try to communicate with them he hangs up the line!

My glass was cracked, the stock filling was not ready-made, my order was full of errors My friends order was 20 minutes late, 5 minutes but 20. Avoid...

Great for kids! Kid-friendliness: Playground

The usual Mc Donald experience. Clean,fast. The food was as expected.

very very bad service. On 3 occasions he made a mistake in the order after stubbornly placing it with a team leader who charged me with the missing hamburger. He apologized and offered me 2 slippers but the worst part he still forgot the hamburger that I brought to my house

The poutine had moton and a flood of sauce that tasted really bad

I go to the drive-thru for 2 mcCrepes and a potato. I am made to pay at the first window and then I wait at the 2nd for my order. 3 little girls come to me one after the other to ask me what my order is..I am given a sandwich that has sausage and bacon when I was going to ask for double bacon and the other a sausage mcmuffin which is not a mccrepes and a potato and they move me forward after 15 minutes of eating. for the missing sandwich I wait another 10 min to finally go inside and ask ye or is my sandwich missing? well caliss yetais on the counter but not one who is able to come and bring it to me? In short, its over for this McDonalds, really hell, having a minimum of service..

Pleasantly surprised. It must be said that I dont go there frequently but my grandson chose this restaurant. The Crispy Chicken Burger was delicious and filling. Fast and courteous service. One thing, we arrived around 6 p.m. and we had a choice of place to sit but very difficult to find a clean table. Only that would have to be corrected.

Nice casual restaurant

I asked him to take his time as I wasnt in a hurry. To make sure I cook the fries and my Big Mac very, very well. Because I barely taste anything if its not super hot since I had COVID. Well my Big Mac was cold yes yes cold and I had a second fries ok. Show your young people what it means to listen to customers.. Dietary restrictions: Since I had COVID I have to eat super hot because I barely taste anything

Wow I was served by Mathis on Sunday September 22 during dinner time. Really a service note, you are great big guy. You are my employee of the month

Beautiful McDonalds with slides for children, a great place to please the children. There are two lanes for taking drive-thru orders so its quicker. Very good service. The employees are very helpful and keep the place clean. Kid-friendliness: Indoor park

I would have given less than one star with the experience I had at this place but I couldnt. First of all, Im going to tell you that the drive-thru is really rubbish because waiting 30 minutes or more for two trios next to a trash can and seeing lots of other people leaving with orders bigger than mine is quite ordinary .. Then lets talk about the service inside, when I came home and wanted to have explanations the only thing I was told was that they are sorry and that these are things that happen, I said ok but why did the 7 doordash order that you just made go before mine and that the other cars after me who had two and a bag were also served before me! ! No response until he finally gave me my order and said heres your order and now you can leave... I find it quite ordinary to be answered in this way especially since its thanks to the world like me and who eats at this place they get a paycheck.

thanks for the freshly baked cookies in the morning

missed the order 3 times, incompetence and attitude big lack of respect, frankly, go elsewhere, I had to go back to the window 3 times and wait 30 minutes to end up eating shit because the woman at the window is not talkable, change your night staff honestly

Change your night staff tabarnak, the girl at the window is not talkable and you had to wait 30 minutes to have to reorder 3 times. Could really do better.

Completely disrespectful, having to come back 3 times for a poorly prepared order in addition to the unprofessional attitude!! Im a minor and clearly more mature than the woman in the window... frankly uncomfortable.

Constantly dirty, there is always something missing from the orders

Fast service, the employees are not suspicious, but rather welcoming.

a regular Canadian McDonalds

The service was long and the food was cold, the fries were old and a funny color. The wrap was hard, it ended up in the trash.

I take my order inside to bring and once I get home I realize that Im missing my fries from my trio and whats more, my hamburger was almost spoiled. One thing to say, watch your orders before leaving. Especially since Im 30 minutes from the McDonalds, its pretty boring

Croquettes with nerves

I had to wait even though there was no other car but maybe customers inside that I didnt see

Always good service! Never an error in my order. Well done !

Going to the drive-thru and hearing the staff burp Belching all the time to place our order, no respect and no professionalism

A very large module for children. Otherwise several kinds of places to sit. Fast service and plenty of parking Parking: Very large Kid-friendliness: Very gos game module for little ones and older ones

I would like to share a very disappointing experience that I had recently at the McDonalds in Saint-Jérôme. Im used to the quality standards that McDonalds has accustomed us to, but this visit left me particularly frustrated and disconcerted. From the moment we arrived, the service fell far short of expectations. At the checkout, we were greeted by a cashier whose behavior was not only casual but also rude. The general attitude of this employee was far from professional, which greatly impacted our experience. Instead of treating us with respect, she seemed annoyed and unwilling to provide satisfactory customer service. The problem didnt stop there. What really shocked my group and I was that this same cashier not only neglected the basics of customer service, but also committed unacceptable actions. We watched as she tasted our meal before handing it to us. This goes against the most basic hygiene rules and raises significant food safety concerns. Not only is this inappropriate, but it can also compromise the quality of the food served. To add to our dissatisfaction, we also had the unpleasant surprise of finding that the employee in question spit on our order before preparing it. Such behavior is not only unethical but also deeply disrespectful. This calls into question the cleanliness and quality of services offered by this restaurant. We tried to discuss our concerns with the manager on site, but felt like our complaints were not taken seriously. This lack of responsiveness from management added to our frustration. A situation like this, where food safety and customer respect are compromised, requires urgent and appropriate management attention. In conclusion, my experience at the McDonalds in Saint-Jérôme was extremely disappointing due to unacceptable service and unacceptable behavior on the part of the staff. I sincerely hope that corrective measures will be taken to improve the quality of service and ensure that incidents like these do not occur in the future. In the meantime, I do not recommend this restaurant to anyone looking for a satisfying and hygienic experience. Kid-friendliness: Yes Wheelchair accessibility: Yes

I wanted to express my satisfaction after my visit to McDonalds, where I had the chance to meet Joannie, an exceptional cashier. His professionalism and kindness really touched me, and I was deeply impressed by his way of providing warm and personal service. Her presence made this visit a memorable experience, and I cant help but smile thinking of her. Thank you, Joannie, for brightening my day!

Always good service and hot food

Personal cold food young and without ceremony you have the impression of disturbing

Clean, fast service

Super

When he arrives home, he misses a meal. Unable to join them

Have a good coffee and muffin

Very clean McDonalds, childrens play area. Ordered with the phone app and served extremely quickly.

Best McDonalds!! with a park there arent many!

Mad

Quick clean

Samuels drive-thru service was impeccable. Unique interpersonal skills from this employee!

Great service. Speaks good English at this location.

Mauavis service

McDonalds at 3 am for fresh burgers.

Good service. Pleasant staff

Not served Since I was on foot and only the drive-thru was open, I tried anyway and refused, claiming that it was for my safety even if there was no one there.

Full of micro plastic

Lots of errors in the order

Good food

Correct

Often, it closes 15 minutes early, I call and the manager politely sends me away.

Service too slow

The manager is immature with strange and childish behavior. He asks the young child to leave the playground because my boy Ludovick was making too much noise knowing that he is a child with autism. I do not suggest this branch. toilets are disgusting and he asks the child to follow him to clean their hands before eating I find it really strange and inappropriate thank you for listening to me so as not to let him do suspicious things and traumatize young children.

Being double billed for $55. After 3 voice messages to the manager in 3 days + 1 visit to the branch with a promise to return the call the same day.. without ever hearing back afterwards.. very poor service!

I literally just had my order stolen by an Uber guy, I hope Karma catches up with you my man you absolutely deserve to do delivery and Uber say they cant reimburse the delivery guy for marking the order as delivered and must be eating it at the moment there is no respect and yes it is on the back of McDonalds because these are you who are dealing with incompetent people

Very good service Hot meal

I ate my poutine, I asked for extra sauce and cheese, but I didnt order 2 more mccroquettes and a chicken wrap

I just ordered 2 happy feast, 1 trio and 3 mcfleurry through doordash. Half the order was missing! Every time I order at this restaurant something is missing... My 4 year old children had to separate a happy feast and part of my trio (so only 1 toy). Its ordinary in TA! Plus they dont have their ice cream... and if I want to buy whats missing Ill have to pay the delivery costs again + a tip to the dasher.

Great service and the staff too!! Without forgetting Mike the owner who is great smat

Fast, efficient and impeccable service. They even agreed to help me resolve an error on my part. I was overwhelmed by the kindness of the person who helped me. Five star customer service!!

Beautiful daytime team, excellent service, I recommend!!

excessive dilution for drinks and soft fries on each visit

Decent food and good service

Food

Its quite rare to eat hot food at McDonalds, well done to your team. Kid-friendliness: Play area and meals for children.

Good service

Fast service

Perfect service

It often happens that employees talk among themselves and laugh behind the counter without regard for customers. Lack of seriousness on the part of the employees, who often take the time to answer their cell phones when they take orders outside to the forward cars, even when it is full and rushing. Clean restaurant despite the busyness and in the kitchen, what comes out is often hot if I compare with other franchises.

The fries after 20 minutes in line were between lukewarm and couso were you fried it.... The clerk speaks almost no English or French.... Already 20 minutes of waiting for 5 char.... Not very good

Horrible.

Games for children on site

Chessburgers with lots of ketchup outside... no napkins... :(

Opens 6 hours too late for me

I very rarely eat at McDonalds, however, I like to sip a hot coffee with 3 creams and 3 sugars while doing my sudokus, and seeing the customers enjoying it!

Parking: Très accessible 25 place approximative Kid-friendliness: Jeux damusement Wheelchair accessibility: Il y a pas descalier à monter cest direct

The food isnt what it used to be at McDonalds. The employees are doing their best, but the lack of manpower lengthens the waiting time, for fast food this is not a detail. Depending on the time the food does not have the attention during preparation. So for a good McDonalds, go there during the not too busy hours and forget about the drive-thru

McDonalds still good despite the mistakes people complain that its dirty while the majority do not clean up and in the bathroom people have no class seriously often the toilets are left full of urine and stool people we have no class to do this cursed wiped vote toilets if you if you dirty it and collected your waste instead of coming to complain that its dirty otherwise nice place to use them its friendly

Restaurant that WAS fast but is no longer....!

Not the first time I go to McDonalds at 8:00 p.m. finishing work often doubles that evening the staff was literally screaming and running there were three cars in the parking lot there were two of us ordering from the car he takes my order at the drive-thru already there he makes me wait 15 minutes when he has no one in front of me I also give my code my friends code for our free threesome its good the points are taken on the app but he charge me full price at the checkout I ask her pk and she tells me we have added an item to your order I tell her that I dont want it she charges me full price too and I cant get my points or my reward discount she laughs at me in the face responds to his friend behind it looks like a recess in primary school

The childrens park is great!

Good nothing more

It was McDonalds, what else is there to say?

Missing more than half of the order no return for refund or deliver the food no longer returns

Im not a fan of McDonalds to begin with. I go there for a quick lunch but for some time now, you can no longer call it fast food. I know times are tough, staff is difficult to find, more often than not you have more employees in training than regular employees... But 4 times out of 5, there are errors in my order. .. once I arrived at 6 p.m. at the drive-thru and it was closed... yes yes closed... at 6 p.m.. In short, it remains a place that I prefer to avoid...

Good service but hot food.

Parking: Très beaux restaurants Food

Kid-friendliness: Modules de jeux, table à langer Food

Unable to get anyone on the phone

Its was on point .

Nice place

Much better service than this summer when I went

Games for children available on site however it is very cold in the room. I mentioned the problem but unfortunately nothing happened. Plan to dress your children.