305 Bd des Laurentides, Saint-Jérôme, QC J7Z 4L8, Canada
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
The service is very slow and the fries were so cold
At night it can be hard to maintain good care of the dining area and restrooms but there was vomit within the bathroom and in the corner of the dining room and when I brought it up to the staff they said it was the day crew job to clean up.
I usually never say negative things, but this time I have to. It's my 3rd or 4th order at the drive through at this place. There's always been something wrong, and the previous time and today I litteraly threw my quarter pouder and bigmac in the trash. Both times the meet was dark and dry for sitting to long. Just disgusting. 15 and 19 $ is a bit expensive for cold fries and a medium coke.
Pros: Two soda refill machines; Place was quite clean including the bathrooms; Ketchup with cups available (hate sachets); Food was exactly what ordered (no errors); Ice cream machine was working (believe me, this is a pro). Cons: Although staff was quite friendly, it was quite slow too for a McDonald's. I feel bad saying this because, again, the employees were all quite friendly and attentive.
long wait inside and outside. It's take me 27 minutes to get my order for one happy meal and one poutine and missing sauce inside poutine. Bad service
Every time, and I mean every single time I ordered here, they somehow get it always wrong. It's actually impressive how they manage to not get the simplest of orders correct. I stopped going to that one because we have like 4 in Saint-Jerome but tried it again because they (supposedly) have a 24h drive thru. When I finally got the correct order after giving them back the wrong one, the burger I ordered was really messed up, I know you don't go to McDonald's for presentation but this was actually atrocious, I first thought I only had one bun because how crooked they did it. So just avoid this McDonald's at all cost.
Everything was good besides the dry french fries and cold ... I was there at around 16h30 .... maybe it was left on the rack for too long. The employees could and should verify the quality of the food.
Big mac had too much sauce and the food was cold. But the service was fast.
I tested, the big M, Its good, it has so much sauce that, with the salad, breaks up the whole burger. Damage. The service was welcoming and fast. Another visit on December 15 for dinner, 25 minutes, everyone was discouraged, the beef was cold, poorly assembled, when I arrived, it had drains outside, when we left, it was still there. Slow and bad service.
Vegetarian options: Salades, végé burger, option burger sans boulette, chaussons, crème glacer, muffins, croissant, beigne, etc... Dietary restrictions: Précisez vos allergies au moment de commander Kid-friendliness: Repas pour enfant, dessert, déjeuner, breuvage Wheelchair accessibility: Facile d accès à l intérieur par le stationnement et faciliter d accès au toilette (barre de soutien)
Everything closes at 5:30 a.m. on a Sunday, even the drive-thru even if it is marked open
Si je pourrais mettre aucune étoile je l aurai fais. Franchement déçu de notre poutine buffalo croustillant. Aucune sauce buffalo à l intérieur, aucun oignon vert, c est à peine s il y avait du fromage et la sauce poutine régulière et seulement 4-5 morceaux de poulet. On était assez déçu du résultat lorsque nous avons ouvert notre poutine. Aucun effort, je déconseille.
Quite clean. Food like everywhere else
The best McDonalds in Saint-Jérôme for mistakes. Too bad but I dont recommend this McDonalds.
Il disent qui sont ouvert la nuit !!! Pas vrai sa fait 2 fois que je me rend à ce McDonald et que je me heurte à des borne au service au volant sont toute supposer être ouvert sa dit ouvert 24 heure si vous n être pas ouvert enlever vos caliss de pancarte!!! Même chose pour le McDonald sur la 158 à st antoine sa fait dure votre affaire vraiment
Good
lots of traffic, long wait...fast food made slow food on Saturday lunchtime...
Order missed 3 times, in addition to the endless wait, the woman at the drive-thru was very rude and disrespectful. for real, the woman who worked the night shift on October 6 must be replaced at all costs...
First, the lady who served us at the drive-thru between 2:30 a.m. and 3:11 a.m. was very arrogant and disrespectful. We waited 40 minutes to receive an incomplete order 3 times in a row, when we returned to get the correct order, she told us that she was not incompetent, implying that it was our fault with a lot of arrogance despite all our patience and politeness. Honestly its ordinary, very bad night service
The dining room was very dirty, both the floor and the tables. I had a hard time finding a clean one.
I think the coffee containers were not rinsed well or had a mixture of old and new coffee, however the staff was smiling and very attentive
Often missing sauces or straws.... in my orders to bring otherwise know correct on site!
The little ones favorite place!!!
Very warm welcome. Complete and fast service
For the chocolate , and the wonderful coffee
Restaurant needed a little cleaning the trash cans were full
At the price of McDonalds, Is it possible to give a little 101 course to the employees how to make a cry... From shepherd all the stock next to the shepherd well done!! And then give the bill too.
At the drive-thru, if you pay cash, pay attention to the change that will be given to you. I paid with a $50 and I was $10 short. Left 2 phone messages and no response.
This McDonalds is always full of customers, but the employees are wonderful and efficient. Waiting time and quality of food are not significantly impacted by traffic compared to other McDonalds.
For real disgusting drive-thru service the world its stupid it doesnt make sense we had to repeat it several times went to the window to pay the elderly lady with a stupid look and to finally pick up our order he gave us the wrong thing
Never seen a McDonalds take so long to make 1 coffee 15 min wait, I say that because its not the first time I go there first I said to myself it could happen my second and third time etc always the same.
Cold and dry fries .. cold croquette .. big mac correct but not hot .. My brother same thing.. fried croquette and cheese
Often errors in the order
Its always nice to be there.
At MC DO I managed to get my moneys worth.
Happy feasts for children.
Always the same good taste when you want one or another Parking: Xxxx lots of room Kid-friendliness: Bench chair Wheelchair accessibility: Accessible ramp
Very clean, courteous, polite, very fast
The lack of seriousness is starting to invade restaurants of this type. I know that a certain amount of leniency is required since this is often a first job, but it is always supposed to have a supervisor who must bring the employees back to order. Lots of errors in the orders on almost all of my last visits which is deplorable, I understand that they have to fit in with their time, but if the orders are always poorly assembled, time no longer means anything here. .. There needs to be improvement.
Perfect for eating in a hurry
Burgers were dipped in grease along with the bunns
Fast and efficient.
Terrible
Very nice and clean place, fast service and nice workers
better than many other macd
The team members are particularly courteous, smiling and cheerful! It s refreshing Drive-thru service in the evening.
Much too expensive and lousy service 8 times out of 10 wait a lot they serve in the car before inside especially at mcdo st- Antoine
Everything was too salty, the potato as well as the chicken junior.
The employees are very courteous! Listening to their customers!
You know whats frustrating? Its when you have a little money and you want to reward yourself a little by going out to eat and the food disappoints you at the worst level. I bought croquettes with a mcchicken and the chicken on both of them was dry and tough, almost inedible, I had to force myself to eat my dish because I have no other money to spend elsewhere. Really, Im never going back to this McDonalds again except for drinks. Extremely disappointed with the quality of the food.
Fast service, employees attentive to our needs, I loved it
Food is cold, 2 errors in the order. When we call, no one answers. For an order of $47 and not receiving your dishes its disappointing.
Often errors I have to regularly check my order before leaving because items are missing.
What can I say, its a McDonalds!
Fast drive-thru service and also in the dining room New table service with great courtesy and a very diverse menu
Fast service, everything was adequate. Very satisfactory employee and perfect order
Usual macdonalds...but coffee was really good and mcmuffin was really good...got a second one
It s the first time since Covid that i have had that kind of service. Good job.
Everything was according to my expectations.
horrible, just the coffee quickly
Good
Good.
Always check the order because it always has errors. A little flat because it has become the norm for this Mcdo
Drive-thru order with 30 minutes wait and I was only the 5th to be served. Arrived home, the fries were cold, not lukewarm, cold. 1st deplorable experience at this restaurant.
Going to McDonalds is like playing the lottery, you never know if youre going to get what you want
Hello I share this information with you what it looks like and well-being as a request to anyone who is there to go on this occasion and to the appropriate place to enjoy a good meal easy and quick to do good things at every possible opportunity to make a shared meal plan between us and to please ourselves and serve thank you Normand Lafreniere.
Too bad its not open 24/7
Much less prestigious from year to year... wait 20 minutes at the drive-thru for two cheeses and 10 croquettes... not much of a fast food...
Close when it says open
Please remove the sign which says 24 hours.
Top notch!
When you enter, you feel the joy of the employees and the pleasure they have working at McDonalds.
Good service at dinner time
Good McDonalds overall, possible error but 1 time out of 10 not almost every order like elsewhere
Good place Wheelchair accessibility: Yes Go in side Food : 5/5 |
I had a chicken junior but it didnt have meatballs, tried calling the restaurant with no results. Very disappointing
Quiet McDonalds, with impeccable personalized service for children. Well done!
It was just a take out. It was good as usual but the prices have almost tripled in two years, disgusting...
Really disappointed with my order at the price that these trio could force themselves to fill the fries to the edge and not just 3/4. Its really hard to curse for real
You bathroom was full of flies
Good restaurant.
Excellent
Excellent service, me arriving with my old McDonalds sticker card. Thanks to the friendly manager and the new kid who didn t understand what was going on
High level customer service considering the type of fast food restaurant. Courteous, patient, fast and smiling. Every time I go there, the day team is professional... in fact, exceptional. (Drive-through service).
Always pleasant
It s always a pleasure to eat at McDonald s. Children love the modules and its easy to operate on the large touch panels. My only criticism is: when will it finally be possible to recycle all paper and cardboard stuff? Its discouraging to see the gigantic quantity of stuff that could easily be recycled being sent to the trash, worldwide, every day... Lets think about deforestation please! This applies to all fast food restaurants, not just McDonalds.
Shoutout Kevin the man who holds the franchise.
Great service Kevin deserves a raise!
False advertising in the building is marked as open 24 hours for drive-thru ordering and all night it is closed there are always cones in the drive-thru and employees in the restaurant are really very disappointed
The morning staff are absolutely brilliant, there is a young lady who has worked at this McDonalds for a long time, she does everything, very charismatic, responsible and a lot of interpersonal skills, an example to follow.
Longer service than usual. My trio was undone in the packaging. Unpleasant to rebuild. fried salty a little too much. Lots of salt in the bottom of the fry container. I will go back even if this happened. In my opinion, someone was out of sorts. . But I give the runner a chance. This situation was a first for us... good evening to you. And it made me happy to respond. If that helps you. Thank you and good luck to you. Were going to go back there at some point.
Hello, I have just returned from taking possession of a McPoulet trio and unfortunately for the restaurant a young person must have decided to make a joke! Instead of a normal meatball I had a croquette between two breads!!! Wow, stupidity! I strongly advise against it, who knows what else they can do after that. Customer trust is hard to earn, but very easy to lose. Now I have to go back to the restaurant to have dinner, come down, thank you stupid guy. UPDATE: my partner went back to do the trio again and the young manager at RIT proud of him!!!!! While the Manager apologized for him. Pathetic really.
Cleanliness and speed are problematic...
It was close do to constration
Fast, courteous, efficient!
Pure customer service experience I ordered for my two sons-in-law and my partner I didnt get half of my order and my burger was not properly made (ask for crispy bacon received grilled pouket) it was missing buffalo poutine and when it came to me They gave it and dropped the pot of sauce in the poutine. The state of the restaurant was pitiful. I will never go back there! Worst experience at a McDonalds of my entire life
My food, super good, I was even surprised by how they put together my wrap. As beautiful and big as in the menu photo! HOWEVER !!!!! I have a big downside! I went to the bathroom and the changing table fell on me! I noticed that there is nothing holding the changing table in place!! In addition, dont imagine putting a baby on it, because it might fall....it leans too far down, plus with the weight of a child its sure that it will fall. I asked to see the manager, but she had already left. You need to fix this as quickly as possible!!!!
Very very Slowwwww service
Poor employies!!
The McDonalds standards are no longer what they already were mainly on the island of Montreal.. it would be time for him to wake up and do something concrete because it was just hard for certain locations I have already waited 45 minutes at the drive thru which is what seems the new norm for some and even worse
Parking: Bien Food
Very good service
Eat every day
I ordered a quarter pound blt, I received without tomatoes, without bacon, I returned, I got the tomatoes, without bacon