Pizza Gino 2 pour 1 St-Jérome in Saint-Jérôme

Out of 3 times we ordered subs with fries, 2 times they didnt bring the fries ..we hear that youre scrapping your meal plus you dont even have to apologize on the phone plus you receive your fries 1:30 later cold as ice because clearly they didnt put you in priority given that its zero paying for them not complicated to make an order with 2 items... find the way to do it missing 1 out of 2 and all this in the space of 2 weeks .. last time for us it s not serious this restaurant at least apologizing for scrapping your customers meals would be the least we can do

I really like my favorite pizzeria in St-Jerome.

Very good pizza.

We ordered from Pizza Gino St Jérôme using Livro, since thats the only thing that comes to our house. Everything took a long time, and the delivery man explained to us that he had to persist on the spot to get our order done, since they prioritize other customers and Livro orders are done last. We are still customers it seems to me, whether we order by Livro or not. Then we receive our order, and nice surprise, half of our salad is actually just the big dry ends of the salad apples. Very disappointing and a little insulting to think we will eat these pieces. In short, we really liked the meals, but were disappointed with the service.

Papa Gino s burger is great!!! The poutine is good and the fries are home style, VERY GOOD SERVICE!!! super fast delivery!

Good value for money.! Incredible service despite an order for 20 people everything was hot and at the agreed time

incredible service despite a group order everything was perfect

Excellent service. Very good atmosphere. Delicious.

The best pizza at the best price. Ask for your peperoni on top of the cheese, its delicious.

THE BEST POUTINE IN QUEBEC. Ive been around the province more than once, Ive probably dropped more brown sauce than a normal human being eats in a lifetime. And I promise you that the gino pizza poutine is THE BEST I have ever tasted. 20/10

First time ordering and honestly its good. The poutine is excellent 9/10 and the pizza is good 8/10. In 15 minutes, it was ready and hot. We will come back!

Excellent service! This is my first experience at this restaurant, I ordered two club sandwiches, they were delicious, generous portions of white meat, the bacon cooked to perfection. it was delivered quickly.

The staff is very welcoming, very fast and delicious

I dont understand the bad rating! It s one of the best pizza restaurants that we have in Saint-Jérôme, we ve placed around 50 orders there and we ve never been disappointed! Submarine, club sandwich, poutine, pizza nothing to say!

Very good service and excellent cuisine

The service and welcome were good, however the 4 cheese pizza had no taste, disappointed with the quality of the cheese, I do not recommend it.

the pizza lacks taste, the poutine sauce is a bbq sauce and not a poutine sauce but the fries are good, the smallest slice of onion that I have seen and after calling them he says that these are normal, very disappointing

The staff is super nice and the subs are very good. I recommend.

My last 2 online orders were never delivered..... Do not recommend

I ordered the pizza, it s the best. I recommend it to you.

Its the best restaurant in all of St-Jérôme

I plugged into the outside outlet and the pretense of cooking stopped me from doing that. I had a little power outage with the boggey. I told him I only had 15 minutes, he refused the same. I left. Nasty bad service. Im going to the beautiful province, where the food is better, he told me straight away: No problem Gino was indeed a gino...

All dressed subs are amazing

I love this place for the good service delivery and the staff is kind and courteous

Excellent service and food!

Very good places to eat quietly with family, very helpful and kind, I recommend it 100%

Telephone order at 5 p.m., at 6 p.m. my pizza still hasnt arrived!! call Ginos to say that they have 5 delivery people, my pizza is gone so my order should arrive in the next few minutes. 6:20 p.m., not being able to wait any longer, I was going to cancel my order, I was fed up with waiting IT SOUNDS!!.... The delivery man had the wrong address :( :( .... really its Its nonsense. It was their 2nd mistake... The first time, I received a cheese pizza instead of all garnished...

We have been ordering pizza from this restaurant for some time. Tonight we place an order and 1 hour and 15 minutes later we call to find out whats going on. We are told that the pizzas are on their way. 45 minutes later, still nothing. We call back and are told that the order has expired and has not been processed. Im asking for a discount. I was offered $10 on an order of $60... after 2 hours of waiting and having confirmed after 1h15? Its over for us!

2024 Update: From 4 to 2 stars I ordered subs twice and what a disappointment! The meat is tight, tough and not chewable. In March, I order a pizza and its no longer the best in town. The dough is tough as if it has been handled too much and the sauce is thin. Truly my favorite restaurant for subs and pizza has lost gallons! On the delivery side, no change. Ill have to go looking for another one. ***Original review*** I always order over the phone and have always had good service. I always got what I ordered, no mistakes. Delivery always arrives in a reasonable time. You should expect that the order will not arrive too quickly when ordering during rush hours. According to my personal tastes of course: good pizza, good submarines, best fries in town (I dont like Belgian fries like at McDonalds and neither do frozen kind like elsewhere). I find that their poutine and pizza are lacking a little sauce, and the latter is a little too salty. But there is nothing in this world that is perfect. Not even me! The only thing that bothers me in these times of pandemic, it happened that the delivery man showed up without wearing a mask. The first time I didnt say anything but the second time I called and informed the young lady who was very polite. She says she will inform the boss who will notify the employee. With teleworking, wearing a mask obligatory everywhere, reducing our contacts even in our personal life and all the other instructions and laws established (by the government/CNESST) lets say that... Everywhere we go we must wear it, my postman , carriers like Purolator or GLS/Dicom carry it. It was just that.

Their box of pizza smells like a cellar and seems to have been stored incorrectly for some time. My son and I have been sick. Too bad, I really liked this pizzeria.

Uncooked voyok hamburger including package

Excellent pizza!! At my work we always order from Ginos pizza for their good pizza :) our orders always arrive on time and the owner is really friendly. 10/10 for the food and service

Best value for money pizza Impeccable service and excellent food Gino s #1

EXCELLENT! Pizza Large Special <3 Good thickness of crust, not just dough, good quantity of ingredients, GOOD quality, rounds cooked just right, not too roasted and dry. YES I recommend but perhaps need to specify for cooking. Some people like their slices very crispy.

I ordered the neyorkaize pizza excellent double cheese and double pepperoni

Despite my prejudices, the food is really good and they are really super nice!

The best pizza in Saint-jerome!!!!!!

I still havent received my order and Ive been waiting for it for over an hour. 0/10

Everything was so delicious

3 times I order pizza the cheese is not grilled and the other 2 times the onion rings are burnt I call the restaurant and they say that they are cooked so be careful if you order forget to say that you want one normal cooking for the washer and not the cooking of the black chef to burn And if you want a cheese on the pizza to grill well, dont forget to tell them not to put the pizza in the middle of the oven to save 5 minutes of cooking time and not to receive a cold pizza might be a good idea to ask if they are in a rush before ordering so as not to have any surprises

Very disappointed previously the club sandwiches were perfect...the last one I received very large pieces of chicken which fell everywhere and what can I say about the bacon full of fat not cooked enough the gelatinous sauce...sorry but Ginos finished for a end of time!!

Very delicious

Excellent hamburger AAA meat I suggest the papa gino double cheese burger even in delivery it s excellent!!!

The pizzas are really delicious. Parking: The parking lot is often full.

gino on top meilleur pizza a stje

We have been ordering from this place for 4 years (proximity, value for money initially ok). The latest orders have been very disappointing. Prices have increased (ok, even if the ingredients are not top quality) but the quantity of ingredients has also been reduced. Example: Family poutine with barely 10 pieces of cheese... Rather disappointing, it was our last order.

I asked for 2 pizzas sent the delivery man to the wrong address 1 after I called found a way to yell at me no customer service lousy service. But while waiting, I had to hang up to speak with someone who cut me off. 00000 never again

So disappointed. The pizza is really poor quality.

Last Friday we ordered two pizzas with a small fries, our fries were terrible, they tasted like disgusting old mold and they smelled the same. So I called to have a small fries delivered to me. The lady informs me that she cannot give me a fries quickly because they are in a rush so they will give me a credit and that I could call back for a fries. Yesterday I called to have a large fries delivered to me, explaining the problem on Friday. The lady on the phone told me that she herself found the fries disgusting on Friday that I am not the only one to have called and that today they are good . So she tells me that I will have a difference to pay of a few dollars since I am taking a larger format and that my order will arrive within 45 minutes at 1:00 and we hang up. Subsequently a lady calls me and tells me that I can only have a fries delivered that there is a minimum to order and that it is not enough, I explain to her the situation on Friday and tell her that I am He said I could have fries delivered at another time or put a credit on my order. She tells me that no one told me that because we dont have a delivery person move for a few dollars, whether I add dekoi or nothing. At that point I told him that on Friday he was ready to come and deliver my fries, why not today. Today is today and Friday is Friday, she said. I asked to speak to his boss and big surprise it was the manager. She tells me that Im wasting her time and shes not going to persist on this for 30 minutes. I told him to give me my fries and well be more careful. I had a bad product on Friday, we were ready to come and bring it to me so why not today. She writes to me afterwards saying: what are you looking for? She was totally disrespectful and unprofessional and did not deliver my fries. Its the last time I ordered it. He lost a customer for a fry. Not surprised to see the multiple bad comments on customer service.

The lady on the phone is very unpleasant, she does not want to take our order because our phone cut off at the start of the order and she accuses us of having hung up

Good pizzeria and the fried chicken is excellent, they also sell great individual pizza slices and good prices

After waiting 1 hour 40 minutes for my order I saw the delivery girl come out with half of my order. When I tell her that there is an error, she tells me no?! I know what I ordered

Best pizza in St Jérôme without a doubt!! On the other hand, recently the crusts have really thinned, especially on the 3 days of the special for the large!!

The pizza is delicious but the delivery is really annoying, more than 1 hour to receive my order

I ordered a pizza with chicken wings and in the instructions I wrote please put hot sauce on the side for the chicken wings I receive my order and the pizza is inedible because they added the hot sauce IN the pizza!! I call back and the employee tells me that she cant do anything for me... I ask to speak to the owner and the owner also says that he cant do anything and yet I asked them to deliver me a new pizza and that I was going to give them the old one because my children cant eat it! They refused to send me a new pizza so it cost me $60 for 8 wings and a fries. They clearly dont care about their customers! Worst service!! Disrespectful employees and clearly an owner who doesnt care about his customers!

Very good pizza

Since my last visit it has really deteriorated: the pizza too thin, very few toppings and the crust too hard.

It is a good place to eat pizza, in the staff they have a good variety of pizza specialties, it depends on what you are looking for.

Order for delivery of 3 poutines. Worried, the poutines put in a closed pizza box. Dont worry, he said... I paid for 3 poutines but when I unwrapped them afterwards, I only received 2. I called the restaurant back. I want my missing poutine. Received 20 minutes later. At least they didnt delay... and the delivery guy apologized. Food is ok.

Smoke meat pizza barely and not even cut!!

Super good pizza!! especially with real Bacons!! Every time I come to St Jérôme. This is my place for pizza. Very good service!!

Unbeatable prices, decent meal for the price.

Thank you for your good service! Plus the pizza is excellent.

super

Parking: Il est en face du restaurant Food

Kid-friendliness: Very nice service excellent food and very clean Food

Kid-friendliness: Her konuda çok deneyimli Saint Jerome daki en ba ar l restoran Food

Traditional pizza place .

Delicious pizza, great service!

Fries are not good and overpriced

Fast delivery and always good

Really excellent pizza, personally! Abundant cheese, well prepared ingredients, well distributed. Well cooked crust in the middle. Not greasy at all. Ideal temperature. This is my first order, but not the last! You can order directly from their website, no third party fees. The prices are very reasonable. It was quick delivery and your delivery person is super friendly

Normally the service and food are excellent! On the other hand, on busy days, such as Halloween, it took 2 hours to receive an incomplete order and a total refusal to make any discount because we had to expect a wait. . In the past, I have ordered elsewhere on Halloween night and have never waited so long to receive an order, which was incomplete. The employees seemed visibly overwhelmed by the number of orders on this holiday while their delivery man took the time to tell us that it was the same thing every year, lack of preparation.

I ordered a large pizza on a Monday at 3:40 p.m....at 4:20 p.m. the delivery man has still not arrived, I contact the owner who contacts his delivery man to explain to him how to get to the address!!?? At 5 p.m. still no news, I contacted the restaurant again, no response!! I never received my order... First time and last time I call this restaurant...

I was greeted with a smile even though I arrived 5 minutes after closing. Faced with my dismay at not being able to order because the kitchen is closed, the cashier kindly offered me a free pizza left over from the day. Thank you a thousand times. You put a smile on my lips after a hard day. On top of that, the cook reheated it!! Humans are good

Its the best pizza Parking: We always deliver

My favorite pizza in Saint-Jérôme! Delicious

Best pizza in town. I highly recommend! The employees are helpful and very courteous.

Ordering poutine on a Monday evening, waiting 20-25 m in the restaurant is a real joke....

GOOD

Never order from this restaurant its rotten, always mistakes and they dont want to refund its just not good

I ordered 2 Pizzas they were wrong it wasnt what I ordered the saddle I received cost 4 dollars less and they didnt want to give me a credit or reimburse incompetent receptionist and an irresponsible boss so do not order from this restaurant the customer is 2nd a big zero

No sauce, pizza was cold and disappointing, wrong order and ordering was very difficult. At least the delivery guy was very nice. #saverichard

Terrible service, pizza never arrives.

Good pizza but poor customer service. The person on the phone was super impatient and rude, it was difficult for me to give my order. Certainly, this will be my last order at this restaurant.

Good service

We waited over 40 minutes to get 3 meals. It looks like theyre growing the potatoes so far back that its long. If its to do long serves, I guarantee you that they are better at badminton.

Its a first time..very good.perfect delivery services Contact by telephone. Perfect Very good for our first time

We have been ordering from Gino regularly for over a year and we have always found it to be okay. This evening we are calling to place an order, the lady on the phone is very stupid. We ordered their combo of 2 submarines and 2 fries + bbq sauce and the 2 fries and the sauce were missing. We call to inform them of the situation and no apology from them, they want to send us back the fries and sauce, but our subs will be cold. My partner mentions it to them and the lady replies that its their new cook who only speaks Turkish and he certainly didnt understand the order. She tells us that since it is an oversight, they cant do anything for us, in a condescending and arrogant tone. The manager doesnt even want to talk to us on the phone, even though a simple apology and compensation such as a $5 entry would have made up for their mistake. They obviously dont understand anything about customer service and the principle of customer retention. We dont want to encourage a business with these kinds of values, so this will be our last order from this location.

Disservice. Need new staff.

I think it s the best pizza in St-Jérôme!

Best pizza I have eaten in St Jérôme

Delicious pizza! Mrs. is happy with her pepperoni and I have my all-dressed pizza from Ginos! THANKS

I really dont understand the bad reviews. Of the dozens of delis and pizzerias in St-Jerome, this is the only place where we are NEVER disappointed. Every time we order, the food arrives hot, no mistakes in our special requests (even though they are numerous). The 4 cheese pizza is incredible, the poutine is among the best in St-Jerome, the portions are always generous, fast delivery. When we are tired of searching on delivery and seeing delivery costs of 6.99, when we have the day in the c** and we are looking for something comforting which will not put us in c%$%$ pcq there has mistakes, you can always count on a satisfying meal at Gino! Update: finally we understand, and we have decided to no longer order here. Mistakes happen to everyone, but treating your loyal customers like crap instead of offering solutions is unacceptable. Really disappointing.

They never have anything in stock . Especially on a Saturday at dinner time, there should be at least a few spikes ready.

Its Tuesday For 4 poutines it took 1 hour and more I cant imagine ordering on a Thursday....Its not very strong!!

Big poutine with lots of cheese just the way we like it! Good price/quality

Very very good pizza, very good service also.

Very good club sandwich and generous portion.

It was so so nog bad not good

Still as good and they gave me a discount

Best pizza in St-Jerome

Best pizza in town!!

Best pizza and servis

Best pizza.

This restaurant has excellent pizza The best in town

It was amazing, everything tasted fresh and delicious

We were passing by in our trip and we stopped at pizza Gino s and it was by far the best pizza and submarine I ve ever had! Amazing service and quality! Will definitely stop by on all my road trips

Best pizza ncp

Best pizza restaurant

Very good service good food

Best pizzeria the pizzas are very good

Pizza is so good and good customer service

Best pizza in the world. The pizzas are homemade and made with love

Best pizza St Jerome

Very very very very very very good pizza!

the best poutine!!

Yoo best pizzaria in all of St Jerome. Beautiful restaurant and good welcome

very fast service

Best pizza!

Best pizza!!

Solid place not open 24 hours but open until midnight, incredible price

Submarines are very good, fries are very good

I dont go there anymore, there is a way to speak to the world! Super disappointed

Great pizza but very slow delivery.

amazing price for great food

Good place to eat. The pizza special st-jerome is really good.

The pizzas are well priced, but the pizza itself is decent, without being wow, but still good.

Courteous and fast service. Lasagna...just wow! Very good.

Very unsanitary, very impatient employee and not at all courteous

Nov. 23, 2022 - 9:40 p.m. We showed up at 9:40 p.m., 20 minutes before closing at 10 p.m., to find that the lady inside had barred the door. VERY disappointing that restaurateurs provide opening hours without even respecting them. While at it, dont give any time. Either way, it means absolutely nothing to them.

Low-rank customer service. I just called. My order was taken. The same minute I called to cancel this one. I was sighed and immediately hung up on the phone. The site also does not work and the prices displayed on the Google Maps menu do not correspond to the real prices. Very disappointed with my experience.

For me and my work colleagues, really not good! Dry and tasteless crust, the sauce was sparse and bland. Not much topping and the cheese was a disappointment. I have eaten frozen pizzas better than those in the grocery store. I was asked to choose a random pizzeria in Saint-Jérôme and I knew

slice of cold pizza 8 stouls for sitting in front of a steel wall with no decoration pizza tip warmer cashier disappeared. back in the kitchen all the way through my lunch???

Personally I have never eaten such a hard pizza and a poutine that tastes watery, sorry but I am really disappointed

Eats very well and delicious

During our last order, we had our meals delivered and we did not receive a large poutine. As they lacked delivery people, the restaurant gave us the choice between waiting 1h30 to receive the poutine or leaving a note in our file for a free poutine. When we wanted to take advantage of our free poutine, they refused to deliver it to us because they couldnt pay the delivery guy. If we had waited the first time, the delivery person would have paid for his delivery for your mistake, but not this time? Do you know what, it will be our pleasure to encourage other restaurants.

Extremely slow service (it took two and a half hours to receive a family fry...). Last time it took an hour, it wasnt the right order, it took another hour before I received the right order. Their excuse: we are overwhelmed...

I loved it

Très mauvais restaurant. Nous avons commandé un sous marin 14 pouces de luxe pas de steak mais extra peperoni. Le sous marin est arrivé vide ni steak ni peperoni seulement salade un peu de champignons et bacon pas cuit. Le cuisinier a avoué son erreur et le resto refuse de me donner un crédit pour la prochaine fois; seulement 5$ au lieu de 17$

A huge THANK YOU to the entire Pizza Gino team for your great generosity with your donations of pizza slices on Thursday lunchtimes for people who frequent the Street Café, located in the emergency accommodation premises at the Church Sainte-Paule. You have a big heart and people enjoy your good pizza!! -Sophie-

Order 15 pieces fried chicken I wanted to pay the extra to get as much white as possible. Out of 15 pieces, 2 whites not very good service..... No thanks, no more for me

The delux very good

Poutine too much sauce. Ask for a little sauce, so that the fries are not bathed in sauce. Call the restaurant, the girl on the phone doesnt offer to change it. So I tried to eat it, it was disgusting, plus too much sauce, there was probably a hidden piece of Italian sauce that I chewed. Really not good. In addition to hambeger too much mayonaise, had asked for little mayo. My son was sick from eating hamberger there. Finally arrived cold.

restaurant very clean hamburger was great

Very fast delivery (2 hours) its so slow

lousy after-sales service... big ego power trip when I call back to say that the order is not correct... pathetic...

The pizza was excellent! Wow. Please deliver after curfew.

I placed an order at 6 p.m. by calling the restaurant, 2 hours later my order still has not arrived. So, I call to find out whats going on and they tell me that my order is on its way. 30 minutes later still nothing, I called back: They told me they had not received any orders for my address. Really disappointed!! Big lack of organization, I dont understand how this can happen! Last time I order from this restaurant.

Very good pizza

Lots of them in orders

The best poutine in the known universe.

Please specify your order several times, twice my order arrived mixed, the first time the girl didnt know how small they were, we ordered 2 different pizzas and we got two the same the 2nd time I was missing a pizza on an order of 60$ that I got an hour later. Its not in my habits but its the last time that a delivery man from Gino will come to my house

Terrible service, they have no way talking to the client. And for a person who works at a restaurant should know a minimal of English. I am biliangual but what trying to make my point so I spoke in English. And she flat out said she doesn t need to speak in English

8 pizza is very undercooked. Do not deliver 30 minutes before closing. Ridiculous. I worked in the kitchen for 17 years and never once in all the restaurants where I worked did we refuse a customer either in the dining room or at delivery before closing time. A big lack of respect towards customers.

Frankly disappointing.... You have lost all your good reputation for freshness... and love in your food. Your said pizzas @ $13.90 from Monday to Wednesday are really low quality... just dough!!! so for me its over Gino Stjerome! Long live pizza hut for as long as possible

Good pizza, lousy service!! Their pizza is pretty good, but too bad Ill never order there again. After 2h15 minutes of waiting we decided to give up and cancel the order. I call and the girl tells me they are overwhelmed but it happens. I cancel anyway. She asks me for my address and she says perfect and she hangs up on me!!! 30 minutes later, a driver calls me to ask me the side street!! He didnt even know the order was canceled!! What a lousy service!! Additionally on their site, it says online ordering once you have chosen, it says sorry, no ordering for this restaurant!!! Order elsewhere please!

The thin crust pizza was not cooked. It was only while eating that I discovered that the dough was not cooked and was uneven. I spoke to the manager who didnt want to know anything and told me I should have returned it! It was dinner time, my boyfriend s was okay but mine was tired. They would rather lose new customers than refund them. I took photos, it s not a pretty sight!!! First time and last time, dont order there!

Its been three times that I want to order something I want to order from but they are not able to prepare the dish I want and thats 3 orders cancel I advise you to call elsewhere

Super good and fast service

Pizzas not topped enough, lack of pepperoni and cheese. The poutine lacked sauce. Very disappointed. Delivery dated 08/20/2021

Very disappointed pizza arrived cold as well as the fries had to heat everything I mentioned to the delivery girl that it was not hot they confirmed to me that yes they will give me a $5 credit not really happy with the service of the delivery girl and the restaurant

The best pizza and club sandwiches in town.

Its a lot of times that I call for deliveries, it takes more than an hour and 10 every time I give it, I just ask for a discount, and I just hang up on him saying that no, for a person who calls a lot, that would have been the least of things lol a big zero

A fairly mediocre new dough

I love saying yummm every time

Excellent attention

Really disgusting food; the chicken wings are dry, taste like vomit and too greasy

The pizza is very good, as well as the poutine. The delivery with the lack of staff everywhere, I prefer not to try it. THANKS

I ordered with their internet menu, my meal was supposed to cost me 35.99 but the bill was $58.98. I called the restaurant to be told that its not their problem if the site isnt up to date and then hung up on me. Plus my meal was cold. Service 0/10