Swiss Chalet in Saint John

86 Consumers Dr, Saint John, NB E2J 4Z3, Canada

★★★★☆
(642 reviews)
Categories: Restaurant

About

Swiss Chalet in Saint John, NB is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Website
swisschalet.com
Address
86 Consumers Dr, Saint John, NB E2J 4Z3, Canada
Plus Code
8X4H+W7 Saint John, New Brunswick, Canada
Time Zone
America/Halifax

Business Hours

Sunday
11 AM–9 PM
Monday
11 AM–9 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11 AM–9 PM
Saturday
11 AM–9 PM

Services

Service options
Outdoor seating Kerbside pickup Delivery Drive-through Takeaway Dine-in
Highlights
Great cocktails
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Bar on site Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
642 reviews

Most Mentioned

chicken (59) dinner (24) food and service (11) drive through (11) ribs (9) server (9) pie (8) wrap (7) roast beef (6) gravy (5)
5 stars
346
4 stars
152
3 stars
61
2 stars
43
1 stars
40
★★
December 12, 2024

We walked in asking to go to the bar side of the restaurant and were told that no we couldn't as it didn't go with the flow of how they do things, and when asked further he said "it's just the way we do things in the restaurant biz". The waitress took 20 minutes to even bring us our drinks, I had to ask 3 times for the chocolates that come with the meal and then she took an additional 10 minutes to bring us the change. Which was just under 20.00 and she asked if we wanted our change. The whole experience was awful and we won't be going back!

★★★
November 1, 2024

Typical restaurant want you in and out as fast as they can. Ordered a bowl of chicken soup and a 1/4 chicken dinner with a salad server ask do you want the soup first than dinner I said yes soup came and got 2 mouth full of soup and dinner was dropped in front of me. So the main course was cold. Has been a couple of years now since I have been here will be a few more before I come back

October 11, 2024

The worst food we have ever had. Salad croutons tasted expired, dressing was terrible. Chicken cold, fries old, pie frozen, juice too much sugar. Just the worst!

★★
August 20, 2024

The chicken was great. But 6.99 for this salad?! What?! It's 3 romaine leaves in a package! If we didn't take out and drive so far away I would have returned it!!

★★★★★
August 14, 2024

I recently dined at the Swiss Chalet in Moncton and had a wonderful experience. The service was outstanding, thanks to our waitress, Joyce, who was incredibly friendly and attentive throughout our meal. The food exceeded my expectations, even compared to other Swiss Chalet locations I've visited. I'll definitely be returning to this location in the future!

★★★★★
July 22, 2024

I have been eating at the Saint John location for while now as I live close by, but I have to say my recent visit was the best experience I’ve ever had there. My family and I were served by a nice lady who was great with my daughter, prompt with refills, and even helped clean up a spill almost as soon as it happened. I had also forgot to order an appetizer and before I got in some trouble from my very hungry family the general manager (Sean) I believe was his name put a rush on my appetizer and got it out before our dinners saving my night. Thanks to all the staff members for making us feel so special, we’ll be back very soon!

March 16, 2024

This was by far the worst food order I've ever received, especially considering the cost of $81.39. First off, food portions were really small, the chicken Caesar salad barely half filled the container, also the lettuce was "aged", we ordered the 10 piece mini donuts, we received only 3 donuts and no dipping sauce. I'll include the pictures, along with receipt, so people can see just how scammed we got on our meal. We will never eat here again and beware to others.

★★★
February 3, 2019

I came in for a take out meal tonight. They must have been short-staffed, because there was no-one on the counter. However, there seemed to be lots of serving staff in the restaurant. Once a person came with another order, she took my order. She must have a cold, because she wiped her nose several times while serving me. A tissue would have worked better followed by good hand-washing. Unfortunately, the meal was very below the standard I have experienced at other Swiss Chalets. The chicken was a very small piece, although it was properly cooked. Poor flavor to the coleslaw. The ribs were dry/overcooked and lacked the flavourful I am used to.

★★★★★
December 16, 2024

Michelle and the other staff provided amazing service and wonderful food. I will be speaking highly of them for months to come.

★★★
November 23, 2024

Good service, good food but the absolute worst gravy Ive ever tasted. Who wants ginger flavoured gravy

★★
November 23, 2024

I went with my boyfriend for dinner and, I ordered a wrap without bacon, the waitress told me that the wraps were made in the morning, so no possibility of removing it... received our dishes and everything tasted weird. I really wont go there anymore. service was just ordinary I dont understand making the wraps in the morning? Lenwrap was cold and the fries tasted bad really disappointed..

★★★★★
October 23, 2024

Food was great. Chicken well cooked and crispy fries. Service was wonderful.

★★★★
October 23, 2024

Service was a little slow but she was very friendly and personable!! Parking: Cars are closely parked Food : 4/5 |

★★★★★
October 23, 2024

My son Liam and I come here most Saturday s for dinner. Exceptional service, outstanding food and drinks and great atmosphere. Staff are super friendly and very accommodating. We were served by Diane Ferris this evening and she always puts a smile on my son and my faces, as she is outgoing, friendly, very competent and so welcoming. She has served us other times as well and along with the other great servers there, she needs to be commended for helping to make the dining experience here amazing and memorable Written By: Bruce & Liam Van Stone

★★★★★
October 23, 2024

We were served by Morgan. She was friendly and attentive.

★★★★★
October 23, 2024

Our waitress Marissa was great Parking: Lots of free parking Food : 5/5 |

★★★★★
October 23, 2024

I had a bad experience a year ago, and because of our server Danica it was wonderful and we will be back!! She deserves a raise

★★★
Local Guide
October 23, 2024

Food was cold. It was the waiters 3rd day in the job. He did OK for being new. There was a language barrier so he got some of our order wrong.

★★★★★
September 23, 2024

Amazing service and food was great ,100% recommended .

★★★★★
September 23, 2024

I was in the city on work and used to work at Swiss Chalet when I was younger so I decided to stop in for dinner. I go a lot in Ontario and I will say I was very impressed. The service was phenomenal. Everyone was very friendly and I felt like I had known the staff for years. The food came out hot and everything was fresh. I will definitely go back if I m ever out east again!

★★★★★
September 23, 2024

Liz was amazing. Made us feel welcome.

★★★★★
September 23, 2024

Liz was great good food super service

★★★★★
September 23, 2024

Our waitress was Liz very friendly made you feel happy

★★★★★
September 23, 2024

Liz was phenomenal! She was patient with our young children learning to order from the menu. She was fast, kind and thorough! Thanks for making our visit to SJ Swiss Chalet a breeze!

★★★★★
September 23, 2024

Good service, great food. Cali is an excellent waitress. Thank you.

★★★★★
September 23, 2024

Kayla was our server and she was excellent. Very polite and checked in on us a few times but not in a annoying way Our food was delicious as always Wheelchair accessibility: Nice ramp for the entryway.

★★★★★
September 23, 2024

Had Kayla H as a server and we were told it was her first time serving, she did a fantastic job and we will be back !! She was great with my two daughters and was very polite throughout our visit. Thanks Kayla keep it up !

September 23, 2024

These workers are too old ive been waiting about a hour for my food

★★★★★
September 23, 2024

Liz was and always is a great waitress and a credit to her profession. Live having her waitressing us.

★★★★★
September 23, 2024

Love Liz!

★★★★★
Local Guide
September 23, 2024

Liz is amazing!! Thanks so much!!

★★★★★
September 23, 2024

Liz was an exceptional server! She was very polite and hilarious!

★★★★★
September 23, 2024

liz was the best server i ve had in a while!

★★★★★
September 23, 2024

Love Swiss Chalet, always a great experience. Liz is an awesome waitress!!

★★★★★
Local Guide
September 23, 2024

Our server, Dali was very friendly, knowledgeable and helpful.

★★★★★
August 23, 2024

Excellent visit service from Brittany was awesome

★★★★★
August 23, 2024

Had a wonderful experience! Shout out to Peter and staff !

July 23, 2024

Currently shut down, due to dead rodents, live rodents, and rodent fecal matter found in the restaurant. AVOID!!!!!!

Local Guide
July 23, 2024

Jeez - how could you? How could you serve the public food out of such filth? Who runs this place? But at the very least, Swiss Chalet - you gotta know what your franchisees are up to. And did I hear this was a corporate store? Duct-taping the seats while mice are poopin all over? How sad...weve loved going since I was a kid...

July 23, 2024

Saint John, NB Swiss chalet should be ashamed Disgusting, disgraceful, disappointing. The entire Swiss chalet corporation clearly does not care. Board of heath shut them down, so if you enjoy eating rodent droppings and a side of rodent piss this is the place for you. Will never go back to any restaurant associated with the corporation BRING BACK ST. HUBERTS

★★★★
Local Guide
July 23, 2024

Food was good . Needs menu upd ate . The same food every time Food

★★
July 23, 2024

Closed by health department

July 23, 2024

Dept of Health recently shut them down due to Rodent feces and whatnot. Think twice!

★★★★★
July 23, 2024

Great food and value . The new pierogi app on the menu was delicious ! Will be back again.

★★★★★
July 23, 2024

I have to say I was extremely impressed! Me and my wife rarely go out to eat as we normally cook at home, but decided to enjoy a date night together and we decided on Swiss Chalet, a restaurant we havent been to in years. We ordered perogies and chicken spring rolls for an appetizer, and the quarter chicken + ribs for main course. Everything was absolutely fantastic including the wonderful service. Did I mention the prices are also great? Very glad to have visited and will make this our go-to for date nights!

★★★★★
July 23, 2024

Havent been to Swiss Chalet in years. Always loved their sauce. Great time, wonderful staff, food was as I remembered, terrific. Family will be going back more often.

★★★★★
June 23, 2024

We went to Swiss Chalet on Consumer Drive, Saint John, NB. It was a wonderful experience and the food was delicious! We also ate in Truro, NS on Sunday. We bought the exact same meals at both Locations yet my quesadilla in Saint John was one of the best Ive ever eaten! It was cooked perfectly compared to the one that I got in Truro, which was burnt and lacked ingredients...very, very minimal chicken or vegetables in my Truro meal! I give a 5 out of 5 to the Saint John location for the meal and we had amazing service from Liz...she was super friendly and very efficient! Thanks to you all!!!!!

★★★★★
June 23, 2024

Jen is an amazing waitress

★★★★★
June 23, 2024

Jen did an amazing job very friendly

★★★★★
June 23, 2024

We had a lovely supper as always. I do realize it s now corporate run. I know what that means. You can not run a business from Ontario not knowning the clientele or our city. It was heart wrenching to see a valued employee working by themselves on a busy Thursday night. With no one help and no one to clear tables. How can you on a busy Thursday night on checque day in Saint John NB have one employee on. Do better listen to your staff they know. I know your cutting cost to make money but sometimes you have to spend some to make some shout out to our server Liz amazing job Thank you

★★★★★
Local Guide
June 23, 2024

Waitress was super friendly and helpful!

★★★★★
June 23, 2024

Great family restaurant, we brought a large group (team). Called ahead with the order and they had it all ready to go and organized for us when we arrived.

★★★★
June 23, 2024

I had the quarter chicken dinner with a large sports team group. The main host, or manager was incredible. Personable and welcoming. Kid-friendliness: Lots of kid friendly options on the menu

★★★★★
June 23, 2024

Tiana was great!!

★★★★★
June 23, 2024

We came in with a group of 30 on a Saturday night in June on short notice. Lydia organized everything fir us do we didn t have to wait more than 10 min for us all to eat. Then Tiana gave us great service. Many thanks for the fabulous service! Kid-friendliness: Great with a big group of raucous kids!

★★★★
Local Guide
May 23, 2024

Great food and the service is always wonderful! Vegetarian options: Quite a few vegetarian options, like salads and vegan burgers! Food : 4/5 |

★★★★★
May 23, 2024

Great Service

★★★★★
May 23, 2024

Jennifer made our dining experience most pleasurable with her awesome work ethic; friendly nature and beaming smile. Parking: Always a parking spot.

★★★★★
May 23, 2024

Very friendly and pleasant server Liz! Made it a pleasant experience.

★★★★★
May 23, 2024

Liz made our evening the best. Food and service were awesome!!

★★★★★
May 23, 2024

Lots of fun Parking: Lots of parking Kid-friendliness: Kid friendly

★★★★★
May 23, 2024

Needs renovations. Great staff particularly Liz

★★★★★
Local Guide
May 23, 2024

Donna was friendly and fast. Great food and service. Thank you Donna Food : 5/5

★★★★★
May 23, 2024

Great place to eat Parking: Lots of parking Kid-friendliness: Great for kid parties

May 23, 2024

Well we re on a 40 minute wait so far and it s not even that busy.We got served small glasses for our drinks, my chicken sandwich was cold, our server was not very communicative and the service it self is not spectacular by any means. would not recommend as there are plenty more places with better services

★★
May 23, 2024

i took my brother for a meal he was down from Calgary service was good the food we ordered ribs they were warm and tasted like they had been under a warmer for a few hours the coffee was not fresh . the meal came in just a few minutes . over all was not worth the money i paid

★★★
May 23, 2024

Great place , good food ,service and price . Parking: Just role in , no problem . Food : 5/5 |

★★★★★
May 23, 2024

I had the absolute best service today with Tiana. She went above and beyond to accommodate my every need. With a smile on her face none the less.

★★★★★
May 23, 2024

Lovely, attentive server- Lydia.

★★★★★
May 23, 2024

Lydia did great today Vegetarian options: Looks limited to me, all the other options including desert was fantastic Food : 5/5 |

★★★★★
Local Guide
May 23, 2024

I love Swiss Chalet always a favorite with my friends and family we can sit without feeling rushed and chat over a meal . The staff is great very friendly and efficient a pleasure to see them every visit. Food

★★★★★
May 23, 2024

Meant to compliment Donna for making our meal so enjoyable. She is always there to cater to your every need or want. Thank you Donna for being you. Manager Peter can be proud of ALL his staff. They make the restaurant a place to return to whenever one needs a meal. Congratulations to all the Chalet staff who do such a good job. See you again soon.

May 23, 2024

First and last time ordering takeout. This food would never have been served in the restaurant. We have eaten in many times, beer an issue or complaint. We spent 197.00 chicken was so over cooked it looked and tasted burned, baked potato was so hard couldnt cut it, pie order messed up. Horrible food.

★★★★★
Local Guide
May 23, 2024

Chanel was great! Managed 15 people in our group plus other tables. Very personable.

★★★★★
May 23, 2024

Excellent and friendly waitress, named Liz, lots of good food. I had the chicken pot pie Parking: Lots of parking nearby.

★★★★★
May 23, 2024

Server Jen was excellent. Highly recommend the Bar area.

★★★★★
April 23, 2024

My wife and I have been here to sit in a few times and the food is always hot and fresh and the new menu options have always been delicious. Cold beer and friendly service as well. Keep up the good work!

★★★★★
April 23, 2024

Great service !!! Great food !!! Food

★★★
Local Guide
April 23, 2024

Good family spot. Fast service and the food gets out quick. Good specials and predictable, in so much as the food is consistent. Update: Ordered on Skip: Ribs were as dry as sawdust and chicken was literally rubber. I note the reviews on Skip have not been great; hopefully they correct this new direction and improve.

April 23, 2024

Ordered fish and poutine when it comes out its just fries so our server decides to bring us the cheese curds and gravy to the table and proceeds to dump the cheese curds on the fries. I stopped her before she added the gravy what was she thinking????kitchen didnt pay attention and neither did she and she wrote it down! Furthermore it was the worst service ever and I wont be back.

★★★★★
April 23, 2024

Got our Easter meal from Swiss Chalet and it was wonderful. Thankyou.

★★★★★
April 23, 2024

This Swiss Chalet is my grandfather in laws favourite place !! We went here for his birthday and had a great time ! Everything and everyone was wonderful and we will be returning again for sure !!

★★★★★
March 23, 2024

We had the pleasure of Sandy serving us several times over the last two weeks. She is so kind and such a wonderful waitress. Would certainly return just to have her serve us.

★★★★
Local Guide
March 23, 2024

Not the greatest service. Wasnt really busy, but service was slow.

★★
March 23, 2024

My husband is a fan of fish & chips meal. We ordered it for lunch today, but I ordered garden salad as a side... and it was a big mistake. Haddock was OK, not that juicy as it could be though. Garden salad... it was a disaster. It had only traces of carrot, no bell pepper, one tiny piece of tomato and the biggest disappointment - rotten marks on lettuce (sigh).

★★★★★
March 23, 2024

Jen was our server and she didn t miss a beat! She was friendly and attentive. The food came out quick, hot, and delicious! We look forward to our next visit :)

★★★★★
March 23, 2024

Oh my God. I love this place. Cali makes the best Caesar salad. I dont want croutons and she remembers every time I order it. All staff is great and always friendly. Beer very cold. I would recommend to any one. Keep up the great job.

★★★★★
Local Guide
February 23, 2024

Service was quick, food was good and hot.

★★★★★
February 23, 2024

Positive experience kn every way. In Dieppe will definitely return

★★
Local Guide
February 23, 2024

My fries must have come from the bottom of the grease fryer and they were cold. The roll was very hard as a rock

★★★★★
Local Guide
February 23, 2024

Very good customer service and polite general managers and just all around really good service and feeling there Id recommend it to anybody Vegetarian options: I dont really order it but I just know they do have vegetarian stuff there

★★★★★
February 23, 2024

Only made it to the pickup counter but the food was delicious.

★★★★★
January 23, 2024

We had Tiana today and she has been the best, most attentive, thoughtful waitress there yet. They did a great job today with the food too. Food

★★
January 23, 2024

Saturday at 6pm. They were running out chicken. Really? This is a restaurant right? Parking: Lot was full, but no chicken. Left and went to another restaurant

★★★
January 23, 2024

Old restaurant needs update.service wasn t very good. desert came and she just dropped the bill on table never said anything. had to put our coats on before she came to table to get paid set ten minutes with coats on.Not very good service.

★★
January 23, 2024

This was a half chicken order. The leg was preamputated and the wing was dead. Very disappointed in the size of the chicken and cant believe you actually are cutting the rolls in half. I believe I deserve a partial refund on this order. Thank you

★★★★★
Local Guide
December 23, 2023

Great food and excellent service

★★★★★
December 23, 2023

The service was excellent food was great and they were extremely busy. Ran out of an item I wanted and was informed and the staff handled it very profesionally. I give it a 5 star. This is in Saint John New brunswick

★★★★★
December 23, 2023

awesome place and delicious grilled food

★★★★★
December 23, 2023

I love this place, my hubby and I go here every time we go to the city. They are polite, service is usually quick and food is amazing.

★★
Local Guide
December 23, 2023

Average taste but they provide good quantity!

★★★★★
Local Guide
December 23, 2023

VERY low-key dinner tonight, and it was just what we needed. The dinners were standard 1/4 chicken. The food arrived FAST. Our server (Brandon) was honestly, non stop. Very professional. He not only tended to us, but all his other tables without being over-bearing. I dont think the guy stops! The food was good. No complaints at all. Definitely stop in here if you want an easy meal, that just hits the mark. Check out all of my honest Google reviews. My photos have over 12,000,000 views!

★★★★
Local Guide
December 23, 2023

It was good...but same always

★★★★★
December 23, 2023

We went in today for the very first time, and had the most amazing experience and an awesome waitress named Jennifer. She was the sweetest and could ask for more perfect service! She constantly asked if our meal was good and was so considerate! Best sever I ve had in a long time! Food was delicious, couldn t have asked for a better dinner! The chicken was moist, the salad was a perfect size, fries were so delicious and fresh and pie couldn t have been better! It was delicious! We will definitely be back to dine again!

★★★★★
Local Guide
December 23, 2023

Great service by Carissa. It s a great menu as well that we enjoyed much!

December 23, 2023

Bad first impression! The entire store including the road sign is faded as can be. Drive through window was very dirty with faded white old stickers stuck to the window. Saw kitchen staff working with no uniform on, and to top it off the fries were tough and hard big time. Overall this is a Old School Swiss chalet, no landscaping,garbage around drive thru, needs major renovations inside and out.

★★★★★
Local Guide
December 23, 2023

Awesome food and service

★★
Local Guide
December 23, 2023

Subpar service. Not only do they have more options to choose from on their takeout menu, theyre also less expensive than the dine-in menu. Ordered 5 chicken fingers got 4 and a small gristle nugget. Portions are now smaller since the restaurant has changed hands too.

December 23, 2023

Waited over a hour for food because of short staff not impressed

★★★
December 23, 2023

Hi, me and my husband went tonight for supper (April 6) he got a regular chicken diner and he said it was ok but the piece of chicken was small I got the shrimp and chicken but the rice and shrimp delicious but also the chicken was a tease and cold inside , very disappointed in the food and also they forgot my husbands beer but that server that I stopped he went and got his beer and gave him a lrg and charged him for a small , so saying all that I left leaving hungry , will not be back

★★★★★
Local Guide
December 23, 2023

Excelent Restaurant in Saint John - NB - CA Really first class! Huge display of excellent meals of all sort. Really recommended. Try ribs, chicken and good desserts! Parking facility for free all around the restaurant. Very friendly staff. I may recomend a side of mushrooms...Still good! Did not change. 19-Apr-2023-William Hering-

★★★★★
Local Guide
December 23, 2023

Our waitress was attentive and fast, they had gentlemen bring out the heavy food witch I though was nice,

★★★★★
Local Guide
December 23, 2023

Pleasant staff and atmosphere

★★★★★
Local Guide
December 23, 2023

We were on a cruise and made a day trip traveling around the area. This was our last stop before returning to the port. IT WAS FABULOUS! The food was great and the wait staff and manager were SUPER nice! It was a great way to cap-off a wonderful day!

★★
December 23, 2023

We have been your customers for over 20 years and sadly not anymore. My wife and i had a $75 meal on the evening of June 11th at 630pm. Our waitress was great. My wifes baked potato litterly fell apart like rice she only ate the skin. Yes we should have sent it back. I did not get the dipping sauce for my chicken and my dessert was great but again my wife was horrible..usually butter tarts do not tast like this one did. She left hungry and on the way way home we thought OMG we didnt even get rolls. Not good at all. I believe the blame lies in your kitchen. Also in February we had a take out order and i did not get the chicken with my ribs. Did not have time to call on it as we were leaving for a flight. Also your best desserts are not on menu anymore. UNSATISFIED LONG TIME CUSTOMER!!!

December 23, 2023

Food was good. But customer service was terrible yesterday.

★★★★
Local Guide
December 23, 2023

They didnt bring me all my food that I ordered and paid for! Im so disappointed. Was looking forward to my meal:( This is not the first time this has occurred from them with me. I really like their food so its even more disappointing. I want to add that they sent me another meal today because of missing items yesterday and it was free of charge! AND delicious! Thank you Swiss Chalet. I look forward to visiting your lovely restaurant again soon.

★★
December 23, 2023

Unfortunately we had a bad experience at Swiss Chalet yesterday as well as the time before that. Our male server did not write down the orders and messed up both of our orders. I wanted white meat and got dark meat and we wanted soup and got fries. Our server also didnt check up on us after we got the food. As this was the second bad time with the same server, we felt included to leave a review to improve service. Every server needs to write down orders for accuracy and to do a 2 minute check up after receiving meals. I doubt we will be back.

★★★★★
Local Guide
December 23, 2023

A restaurant chain that specializes in roast chicken. Very tasty and excellent service.

★★★★★
December 23, 2023

Good food and good atmosphere. Go eat there. Or don t. I don t care.

★★★★
Local Guide
December 23, 2023

The food was very good. Prices are a bit high, but coupons are available. For whatever reason, we had three different servers during the course of dinner. Parking: The restaurant is surrounded by a vast parking lot. Wheelchair accessibility: There is a ramp out front, and most of the tables in the dining room are accessible; the booths are not.

★★★★★
December 23, 2023

Absolutely amazing staff and very friendly. They were quick with service and the food was incredible. Will definitely come again. It was a great first experience. Dietary restrictions: Great options for everyone

★★★★★
December 23, 2023

They were short staffed and yet it was some of the greatest service Ive ever dealt with. The manager was really helpful and I would recommend going to this one

★★★★★
December 23, 2023

The staff were personal and very efficient despite being understaffed. The manager aided the staff and was very apologetic when they were not able to get the food out on time. The food was hot and standard for Swiss Chalets. Over all very good restaurant and the staff made the wait for the food worth it with all the check ins.

December 23, 2023

The resturant was untidy, long time wait. Food was very wet and salty for chicken stir fry poor waitress seemed overwhelmed, but tried her best. We will not go to Swiss chalet again..very disappointing

★★★★★
Local Guide
December 23, 2023

Great Service! Food was good

★★★★
December 23, 2023

I wear earing aids and found it very loud with lots of people. Food is perfect/ service perfect Love or Food : 5/5

★★★★★
Local Guide
December 23, 2023

Organized seating..quick and efficient.

★★★★★
December 23, 2023

We came with our family for supper on a break from out mother s wake. We were on a clock and Peter, our host and our server, Tiana, accommodated our party of 14 with no warning. The food was delivered quickly and our orders were correct and the food was excellent. Thank you for taking such great care of us!

★★★★★
Local Guide
December 23, 2023

Great chicken, always a good, reliable place for good ,fast food.

★★★★★
Local Guide
December 23, 2023

Swiss Chalet offers an incredible gastronomic experience, highlighted by its famous rotisserie grilled chickens and iconic Chalet sauce. The diverse menu includes options for all tastes, from classic dishes to tasty innovations. The quality of the food at Swiss Chalet is consistently outstanding, with generous portions and delicious flavors. The emphasis on fresh ingredients makes for an authentic dining experience. The atmosphere at Swiss Chalet restaurants is welcoming and familiar, ideal for casual meetings or special celebrations. Customer service is generally attentive and efficient, providing a pleasant experience from start to finish. The prices may be a little higher compared to fast food chains, but the quality of the food and the atmosphere make up for it. Additionally, promotional offers and loyalty programs are available to maximize value. The presence of a delivery service and online ordering options facilitate the experience for those who prefer to enjoy the delights of Swiss Chalet at home. In summary, Swiss Chalet stands out as a notable choice for those seeking a delicious meal, welcoming atmosphere and quality service in a casual restaurant. A recommended option for food lovers who value a memorable culinary experience.

★★★★★
Local Guide
December 23, 2023

Just stopped in for lunch, and the festive meal was great! We were so full we didnt bother with dinner that night. Thanks again!

★★
December 23, 2023

Today Nov 29, 2023 my husband and I had lunch here--I ordered the quarter chicken dinner with baked potato--when my food came the chicken was lukewarm, the potato was so cold it would not melt the butter I put on it. When the waitress came around again I told her the potato was cold so she gladly brought me another one--with no butter or sour cream. I left it on the dish and when she came back it was cold and I told her I did not want anything else. My husbands meal was lukewarm but he ate it without complaining. This was the worst meal I have ever had there and we love Swiss Chalet. Now I did not blame the waitress--she still got a tip but it will probably be the last time I spend over $50 for a meal that was less than acceptable. Parking: Parking was fine.

★★★★★
Local Guide
December 23, 2023

Comfortable atmosphere, and friendly staff. I would recommend this restaurant. It is one of my favorites. Although, it is a bit crowded seatwise which leaves longer wait time, but the food is well worth the wait. Cant wait for my next visit. Dietary restrictions: Gluten free accommodating

★★★★★
Local Guide
December 23, 2023

Great food

★★
December 23, 2022

Picked up a family meal order. When I got home too get things ready for supper I found no dipping sauce in the bag. We were disappointed because we like the dipping sauce.

★★★★★
December 23, 2022

We had an excellent experience yesterday. 16 of us decended upon this place for our mothers 82nd birthday. The staff was friendly and accommodating. Liz was friendly, helpful and kind. Weve had 2 partys there and would definitely recommend this establishment. I just hope we didnt disturb the other guests too much lol.

★★★★★
Local Guide
December 23, 2022

Excellent food, service. Quiet atmosphere

★★★★
Local Guide
December 23, 2022

Great visit

★★
December 23, 2022

Normally this location is a great meal with good service. Tonight we had a family gathering there and the food was cold. The waitress left and rarely came back but the place was not busy. The food also seemed quickly prepared and slapped together. I will go back again as I hope it was just a bad night.

Local Guide
December 23, 2022

Great chicken, soup, and fries. Surprisingly the wings were not as good as they usually are. Typically they have great wings. They were well overcooked and probably shouldnt have left the kitchen. The lemon meringue pie crust was very hard to cut through, however tasted fine. Had a kitchen ticket on my plate under my food. Brought it to the attention of our server. She asked if I wanted to see if the Manger could do anything. I told her it was fine but she should pass it up as the next person may not take it so lightly. Still a great meal even though I got a kitchen ticket under my food and my gravy never made it. It was March break so the place was busy. Things get overlooked. Update: Company Repreached out Good Morning, We are sorry to hear of your experience on your last visit. This should have been dealt with properly in store, However i would like to fix this now. Can you please tell me what you had for a meal and I would be happy to credit you? Looking forward to hearing from you, we appreciate your feedback and your business. All the best Darleen My response Pepsi, budlight, chicken wrap, soup bowl and Caesar salad, Soup bowl ,10 wings and half a chicken dinners with fries and gravy, pie (Didnt end up getting the gravy) No biggy. I let that go too. Company Rep Thank you! I have given you an in store credit of $40. Hope that next time is better for you. Thank you Darleen Im grateful for any credit but as corporate business making top dollar owe up to your word. You said you would credit the meal. $40 credit wouldnt pay for that meal 20 years ago. Poor Management, Poor public relations with resolving customer issues, lack of attention to detail and poor food hygiene practices or concerns. Please consider eating somewhere other than Swiss Chalet while in Saint John N.B. , Canada.

★★★★★
December 23, 2022

My mom and I visited your location for lunch on Wednesday. Brandon our server was prompt and very friendly. The restaurant was clean and very welcoming!! The food was hot and fresh. I Absolutely love the Canuck sandwich it was delicious! Mom had the fish and chips and enjoyed as well. We will be back.

★★★★
Local Guide
December 23, 2022

Very good

★★★★★
Local Guide
December 23, 2022

We are so happy to again have a meal (dine in ) and be back at Swiss Chalet, and we were served by one of the best servers in this restaurant, Lydia!! We had the famous quarter chicken meal one of Swiss Chalets tastiest dishes and at very reasonable prices mmmmm

★★★★★
December 23, 2022

Great service and Food

★★★★★
Local Guide
December 23, 2022

Super Ribs

★★★★★
Local Guide
December 23, 2022

Great fast, friendly service, great meal, comfortable cozy family atmosphere. A1 all the way.

★★★★★
Local Guide
December 23, 2022

Good food and good service. Usually very quick. Had this for lunch today. Super good

★★★★
Local Guide
December 23, 2022

I went to this restaurant reluctantly and I was surprised that they actually served fish and chips. I will say the the meal was awesome! Great service and great food. I highly recommend it.

★★
Local Guide
December 23, 2022

Was not happy with most of my order

Local Guide
December 23, 2022

the food was cold and the ribs were dried out and to top it off the debit was down at 4pm we ate there at 7 pm and no one told us until it was time to pay

★★★★★
Local Guide
December 23, 2022

Fast and friendly service at this location!

★★★★★
Local Guide
December 23, 2022

Great food and service. Very fast! The servers are always lovely here

★★★★★
December 23, 2022

Food and service was great.

★★★★★
Local Guide
December 23, 2022

Great rotisserie chicken!

★★★
Local Guide
December 23, 2022

Not what we expected.

★★★★★
Local Guide
December 23, 2022

What made this location so great was our server, he was fantastic! I wish I could remember his name. He was so diligent with my food allergies double checked everything and was so kind. The food was in swiss chalet fashion always wonderful and perfect.

★★★
Local Guide
December 23, 2022

Food is pretty mediocre, service was alright. Ill go again probably, but its not my first choice

★★★★★
Local Guide
December 23, 2022

Amazing food

December 23, 2022

My boyfriend got food poisoning from the ribs the past two times we went here.

★★
Local Guide
December 23, 2022

Not my favorite restaurant by any means...they are very limited to menu choices...chalet sauce is not very good.

★★★★
Local Guide
December 23, 2022

Great service

★★★★
Local Guide
December 23, 2022

Very good Kid-friendliness: Kid friendly

★★★★★
Local Guide
December 23, 2022

The food are good and the guy assisted us is very nice

★★★
Local Guide
December 23, 2022

Parking: Lots of parking. Wheelchair accessibility: Wheelchair accessible.

★★★★★
Local Guide
December 23, 2022

Always great for a fast, inexpensive, resonably healthy meal.

December 23, 2022

The Rudest customer service ever. Basically threw the bag of food at me because her coworker couldn t find my order. And Rudely let me know it goes by 1st name. Which I stated I did give both. She gave dirty looks. Yelled while I was leaving have a nice day as she knew I was unhappy. I wont be back to said restaurant and will deff spread the word of poor customer service.

★★★
Local Guide
December 23, 2022

The staff are so friendly. Was not impressed with the food. Our chicken was definitely overcooked.

★★★★★
Local Guide
December 23, 2022

I love Swiss Chalet Because They Could Eat Quarter Chicken Leg Dinner and Fries for Lunch Next time

★★★
Local Guide
December 23, 2022

Disappointing portions

★★
December 23, 2022

I have always been a big fan of Swiss Chalet but todays experience will make me think twice before coming again. I was in the Drive-Thru and simply wanted a chicken wrap with fries but was unable to get it without bacon. I dont eat pork. So, I opted for a simple chicken sandwich on a bun with fries. My wait in the Drive-Thru was ridiculously long. When it was finally my turn to pay, the debit machine prompted me to leave a tip without an option of saying no. When I finally and sat down to eat, my food was lukewarm at best and there was no dipping sauce. So, for $20, which I think is a bit expensive, I got a small pile of sort of warm fries, and a bun with sort of warm chicken, and no dipping sauce. I only satisfaction from eating this meal was that in the end, I was no longer hungry. This was a very disappointing experience.

★★★★
Local Guide
December 23, 2022

The employees are very nice and easy to talk to the food was great. I would recommend to eat here anytime.

★★★★
Local Guide
December 23, 2022

Super tasty and friendly staff. Service is always quick.

★★★★★
December 23, 2022

I ordered Festive Roast Beef Dinner and Festive Roast chicken Dinner I must say it was worth the wait in gold, IT WAS Delicious!!! Had this delivered to my home and let me tell you the service was GREAT In Saint John Thank you Swiss Chalet

★★★★★
December 23, 2022

Great food and the service was friendly, good value

★★
December 23, 2022

Called to place a pick up order. First time a young man asked us to hold and they hung up. Second time a young lady made us feel like we were bothering her and was very rude. Terrible customer service. Was really craving Swiss Chalet or I would have cancelled the order. Great food, its just too bad the experience with the staff didnt match.

Local Guide
December 23, 2022

Worse experience at Swiss Chalet. Ordered family pack and said 2 orders of fries 3 salads. They said out of salad. Ok I know there issues with supplie so I order the fries and veggies and backed potatoes. The fries were a day old at least. Hard like rocks and cold. The baked potatoe was at least a couple days old and the inside was kind of brown. Was such a turn off. I know SC is not 4 star dining but come on, at least dont screw up the fries and baked

★★★★★
Local Guide
December 23, 2022

Food is consistently top notch however the service is what puts Swiss Chalet at the top of my dining choices . A lot of the wait staff (Dave in particular) have been there well in excess of 10 years and make eating there an enjoyable, home-style experience.

★★★★★
Local Guide
December 23, 2022

Nice Xmas dinner menu