Tim Hortons in Saint-Lazare
1766 Chemin Ste Angélique, Saint-Lazare, QC J7T 2X8, Canada
About
Located at 1766 Chemin Ste Angelique, Saint Lazare, QC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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Took forever to get a hot chocolate. A major problem for that restaurant. I always get caught in the longest line.
Definitely not one of the best Tim’s. no consistency. Ice caps are either beige or dark brown, bagel either oozes with cream cheese or you have barely any. Some staff very rude. Unfortunately it’s the closest to my place so stuck stopping if not going to Vaudreuil. Been going there for over a year and still employees act like they don’t know me… yet in Vaudreuil I go maybe once or twice a week & employees are friendly & recognize me.
3 times out of 5, they forget one or two items, when I notice, I already drive far away, no chance to go back. Don’t know if this is their policy or what. So disappointing.
Horrible service I was trying to put my coffee cup in my cup holder and telling to leave because she has a timer I just spent 25$ for food horrible attitude they should fire her!!! Happened November 15 at 10:15
Don't even know how they're still in business, owners should really start to look into it, been bad for years. They charge 6-7$ for a poorly done wrap with maybe 2-3 worth of food in it. Bagels always taste like a 2 days old one. If you are lucky they won't mess up your order
An absolute essential of any Canadian town. Just like any Tim Hortons restaurant, there's nothing that should surprise you here. However, I've heard many complaints about the service. While they're not always perfect, keep in mind that there's often a lot of customers who just woke up and waiting for coffee coming here, and a lot of younger workers too. So it's important to cut them a bit of slack.
I do appreciate the service I received although because of their new pizza and the thickness of the cream on the ice caps I’m going to have to give this store a 3 star review. It stays consistently clean but if I single food item makes me detest continuing to eat it, the store doesn’t deserve a higher review.
Worst service and experience ever, never going back to this Tim again. Second time this month they made a mistake on my order, not only they gave me the wrong item they burnt it The manager had no empathy or customer experience, just asked me what did I want and walked away. Don't buy the new $3 breakfast sandwich, they give you a piece of bread and a sausage no sauce no nothing. That's how sad Tim's become.
Very good service
Always love the coffee
Fine teen staff but they require more training.
Super
Tim Hortons never disappoints.
Smile and fast
Very good service and very fast
Worst Tims EVER!!!! I made Tims but hes the worst of the worst. No food is ever ready after 5 p.m. the ovens and hobs are always closed... and what can we say about the staff... a big 0!
The two owners are super condescending and they give the worst customer experience. Nothing ever works and they always get your things mixed up. The worst. (Edit) Also theres a woman employee, dont know her name, but she gives the worst customer service ever, practically throws your stuff in your car at the drive-thru... She speaks to the clients like she wants them to die, which is not really the best customer experience. I hate this place and the food sucks
Finally a tim that has what you want to eat,taste good and service in French and English.
Just has a relaxing coffee
Service too long you can empty your fuel while waiting where you easily lose your day cold coffee and whats more they dont follow your orders
Great service amazing waiter
The drive-thru is too long 20 min minimum a lot of errors the service is poor
Fresh Coffee, friendly staff.
Though the line at the drive-thru was long, it went very fast. My Tim-matin with sausage and bacon, with hash brown and cappuccino arrived quickly and hot. Well done Tim s St. Lazare!
The only reason it gets a 1is because the girl behind the counter was great ! The place is a mess ,looks like its never been cleaned ! This seems to be the trend when it comes to Timmys. I kick my self after going there everytime, I never learn !
This location seriously needs some help. I ve never seen such incompetence in my life. I actually had to drive away without paying last time i have given up on this location. There is no way I m giving this place any of my money until they figure out how to run a business properly. The owners simply don t care. They don t train their employees properly they are just worthless. Don t be fooled by the very few positive reviews you see they are obviously friends of the owners or employees.
Hahaha the old obese cashier is horrible man, so funny. Imagine if i talked to you the way you talked to my wife, you wouldve quit. Which i hope you do lol
We passed by several Tim Hortons during our Road Trip, between Canada and the United States. All were located along the roads used, with ample parking nearby. Always friendly welcome with a very good iced coffee. If you have the misfortune of putting a Tim-bits in your mouth, you will quickly become addicted. It is a delicious treat available with different tastes.
Super long service! Worse than in Vaudreuil! That s not saying much
Yup! Its another Tims.
Completely disgusting floors.
First time back at this Tims since March 2020. I only gave 2 stars because the coffee and service were good. However, the place is falling apart. The family bathroom was out of order, the banquettes fabric completely falling apart and the floors were filthy. If you looked at the corners there was about a 2 contour with dark brown crud. Our group of 4 noticed all this right away. If thats what is obvious was is happening in the food prep area. Obviously the manager couldnt care less. No pride. Wont be going back.
Always fresh
This is typically an above average Tim Hortons location but for the past several weeks, the food has been affecting my digestion negatively (same type of thing that happens when people visit 3rd world countries). I suspect that there are new staff members that are not following hygiene or cleanliness protocols... I am afraid that I will not be able to continue buying food at this location because of this issue.
Lots of employees in the kitchen but people are dragging their feet
I often stop-by for a coffee, staffing has become an issue for all small businesses in this domain. But when you order a simple coffee and for whatever reason even if marked correctly often its wrong, they repeat back to you and still get it wrong, and finally if you dont stir a coffee sugar doesnt magically mix itself leaving thinking they forgot it until you got to the bottom and get sirop. Such a shame. Wheelchair accessibility: Easy access
Thursday August 3, 2023 8:00 p.m. Its not possible to have a hot wrap because the hotplate is off. Yet open until 9 p.m. Cold turkey and bacon sandwich as plan B. Once home, surprise no turkey! A slice of Bacon and lettuce. The large amount of negative reviews doesnt surprise me.
Great muffins
Bunch of kids running the place,placed a drive through order,spoke to 3 different people to place my order...took forever for my order,when I pulled up to the window they were playing BALL ...joking around and doing the bare minimum...I hope the owner sees this...and my order was missing stuff!!!
The employee at the drive-thru was so nice!!! Very good service.
Always good
IF I COULD PUT ANY STARS I WOULD! Worst Tim Hortons in Canada! Only incompetent young people! You will definitely be missing at least 2 things in your order. I RECOMMEND IT!
Always a nice experience here
Location has its doors locked at 7:40 even though they have all the lights on and the staff are inside. According to online they are suppose to be open till 9.
Very nice employee, quick wait time at the drive-thru
To be short, I am disappointed! I was served by a lady who speaks no French and very little English (ok labor shortage...), but made me roll my eyes and make me wait several minutes before being served because you are talking with your colleague is unacceptable! Not just French lessons that we should give him, but lessons on CUSTOMER service yes, yes! Have a good day is rare these days!
I was not able to have good service due to the total incomprehension of the employee (immigrant) who had no idea what cretons were... the order was a simple sesame bagle with cretons. not complicated it seems!!!!! And the other day I went back hoping for a better experience, the service was good but I was with my girlfriend and she kept getting stared at from the corner of her eye by some dirty old people who stay there the whole damn day chasing the young people... the atmosphere was at its lowest... she felt uncomfortable and we had to leave the restaurant for this reason
Fast service, great smile so I left $20 for tips
One of the best Tim Hortan I ve been. Really great food and customer service.
Horrible wait, 25 minutes for a great French vanilla...
Great
Alright
I prefer this location as they usually are fairly quick even if there is a long line.
Always errors in orders. The worst part is that they make you repeat them.
I was hungry
I come here because I live down the street to save time but I always regret it as I m stuck in line for 20 minutes even with little customers.
Its always jampack, they never have anything, its super slow, Ive waited 25min at the drive-thru to get my order. I dont like going there and rarely go at that tim. The customer service is better then it was for sure.
Excellent A good experience. Friendly staff
Good service
Too expensive for a donut and a coffee where you cant add your own milk and sugar.
Good food and decent service but always waiting a long time.
Fast services
Too slow but good service
Slow service. Employees who dont really know what theyre doing. Difficult communication.
Always missing a lot of menu items. Very slow and inaccurate service.
Bad service i mean really bad cannot be worse service than that. 15 minutes to serve one medium French vanilla coffee when asked how many are they working answered 4 persons. I end up not even getting my French vanilla coffee they give me regular coffee
Tables weren t cleaned.
The guy drove around 4 p.m. No sense, a kind of sleepy guy like that. Not able to stretch a bit seriously, its hard! No more tone for me, Im going to encourage local cafes where there are no sleepy people like the guy with the glasses
Everything went well.
Worst service Ive ever seen at Tim Hortons. No organization . .they need help
So disappointed, I wanted a broccoli soup it was disgusting so I was like whatever Ill move onto my blueberry muffin it wasnt blueberry I started drinking my coffee wasnt good either dont waste your money buy a travel mug and make your own
Super service
Tim Hortons is really losing their touch. And this one is one of the worst. The food isnt great: the steak is chewy, feels like plastic or a day old or reheated, I found egg shells in the breakfast sandwich. The lettuce was old and the ends were slimy, borderline past due. So I just took it out completely from my BLT. Also the bacon wasnt completely cooked, the fatty ends were basically still white and cold. I also took bagels which didnt look or feel toasted AT ALL. This place needs a new management or needs to be replaced by Starbucks or something. Never going back again.
Very good service. Courteous welcome
Nice
Good, inexpensive meal
Fairly fast drive-thru service, given the traffic and bilingual service!
Toilet not accessible
Fairly fast service. Takes large telephone orders over the phone. Thats great.
Not enough choice, not very good service
Too long
me the ti-cailles who complain about not enough choice, the kind who enters the restaurant at 7:25 PM when the restaurant closes at 7:30. go drink your glass of milk at home. by the way, a French vanilla coffee is not a coffee.
Super fast snd friendly service wish it stayed open later
Fast but the food is mediocre depending on the time you go (same batch all day..) the breakfast potatoes are often too dry or too soft.
Happy with the service but not happy about not being able to claim points on my card after the transaction was done.
Fast
I love it
Best expérience you want from tim horton fast, you get what you ask and lastly taste what suppos to taste!
The service at Tims is terrible. I had ordered coffee and cheese croissants lightly warmed. I received the bland tasting coffee..really hot croissants in a bag without napkins or the paper between the croissants. When I asked for napkins I was given napkins that were snatched out of the bin and looked used When I told the guy, What is this? He said, its the napkins you wanted.He didnt even notice how badly crumpled they were. I was really disappointed. I know its not a 5 star restaurant but the service can be if they put effort and trained their employees properly.
Your typical Tim Hortons. Staff is nice and food/beverages are what you have come to expect.
Very good Tim but there is never enough choice...the pastries are all empty
I was there every morning and the FDS always made errors only today I had to go back and 6 other people didnt have the right things very poorly managed
Amazing service and great food! Ill always be biased towards my hometown Tims, but seriously, its the most homey Tims Ive ever been to
Too busy talking among themselves and not taking care of the paying customer
The lady manager was unnecessarily rude.
Lots of things are unavailable on a regular basis
Its Timmys.
The first time I have been disappointed with the staff at the St. Angelique, St. Lazare establishment. All new staff today and complicated. No rating today.
1 because you cant put 0. Waiting 15 minutes before ordering tea at the counter, only 3 customers in front of me. No smile, no one seems to want to be there. 2 customers, behind me, left, mentioning that it was way too long. Could be a lot cleaner.
The worst French vanilla coffee today, after a 10 minute wait at the drive-thru. Worst Tim Hortons around. I have often been disappointed by this place. The head office should make observations by mystery shoppers. This business makes the Tim Horton company look very bad. The quality is far from being there. Very far from the standards of other Tim Hortons. Simply shameful
Best tims around.
They always make mistakes in my orders which are very simple and they never get what I want!!
Low quality products. Low quality service. Dirty, obvious lack of maintenance.
Warm and quick welcome, on the other hand remember to clean the bathroom more regularly, especially in times of covid
Is my favorite cafeteria
Good and courteous service
Poor portions and not given the requested product
Bad service
Long wait time, and above all never possible to have a hot coffee!
Regular Tim
So slow.. Dont ever go unless you have 10 min to stay in the drive trough and 15 minutes inside. The owner can hore 1 more person, but i guess they are too cheap. St Lazare needs a cafe! Or a small business!
I mean, its a Tims ...
Ordered a BLT on a bagel, got and egg and cheese on a bagel. Ingredients were not fresh. Lettuce was slightly browned, tomatoes were not ripe at all and hard. And there was only 16 Timbits in my box of 20.
The drive-thru order was quick and the food was very good!
Great
Quite unimpressed The service here has been unusually slow (I frequent a few Tim Hortons on a regular basis) and the recent purchase of two mokaccinos prompted me to write this review. The mokaccinos received were basically half coffee and half watery hot chocolate. Really quite thin and gross. Fun when you only realize this once you get home...
Not very friendly. Slow to serve
A disappointing place
Good service. Clean and fast!
Very slow at the drive through, almost 8 minutes in line. Big line up Get to the window and the staff inside aren t even stressed about it. They are just sauntering around. No rush. Would think that they would be a little more concerned about the customer service. They did get the order right
I understand it gets busy and people order more then they should at the drive-thru on weekday mornings, but when people are trying to get a coffee quickly before work it shouldnt take 20 minutes in the drive-thru. This is one example. We have also seen a lot of orders not correct or missing items on multiple occasions.
My previous review was 3 stars and that was a year ago. I have now made it 1 star because a year later they have not improved. Wait times on weekends (especially the drive-thru) can be up to 20 mins with not many cars in line. The staff have even told me that they are understaffed on weekends and that is why but the owner chooses to try save money by not having more staff on shift. Any establishment that chooses to have sub-par service in the name of making a profit deserves a downgraded rating.
Last night, on a Friday evening around 6pm.They were all out of just about everything on their menu, except donuts, coffee and potato wedges. Oh they had a grilled cheese sandwich. Nothing else according to the commis.
Everytime I go there for food and not coffee, they always mess up my order or the food is cold after waiting for a few cars in the drive thru for 10min. Oh and do we have to pay for a smile/have a good day?
They say that everything is always fresh, but every time I buy a croissant, its terrible. Hard as a rock, I havent bought any since.
Tim Hortons
Slow service their preference auto service
Good coffee.
Slow
Equal to franchise.
The absolute worst Tim Hortons we have ever been to. Drive through is average wait of 10-15 mins. The restaurant is also quite dirty all the time. Hope someone with a clue buys this place and turns it around.
Excellent
Great coffee! Like most Timmies at night the selections are limited and the staff not as speedy as during the day. But no complaints! Free WiFi is always nice and this ones got it pretty fast compared to ... umm... the one with the golden arches.
Slow service and slow drive through
The coffee tastes like water with milk in it, we asked for other fresh coffee, we were told that they are not allowed.... This Tims coffee has tasted like water several times. water.... Not allowed to exchange coffee... Frankly not strong, Gordon wouldnt be happy...
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