Sushi Sama (St-Lazare) in Saint-Lazare

Very impressed with the quality of the sushi. We usually order from the one in Saint-Lazare but they are better here.

We were missing sushi on an order of 84 pieces. This comes with sushi dragon eyes. We had to wait for them to prepare them, because that hadnt been done. In addition, they wear gloves but answer the phone with these same gloves and use the Interac with the gloves on without changing them. DISGUSTING.

Misrolled sushi and missing several items from the order for the second time in a row

2nd REVIEW Feb2024 been frequent clients since 1st Review...tonight picked up $70 of sushi n poké Get home 25mins further down the road and Sama calls, we put half of your order in bag...we turn around to pick up rest of our order...(apologize by young girl at counter..but nothing fron (new older crew behind cooking counter and no eye contact..) Get home (25mins away) and wrong orders in both bags with a sauce drowned poké bowl! Too bad, frustrating & disapointing food & service Felt taken for granted by staff response! 1st REVIEW Summer 2023 I have to say we switched from a Vaudreuil sushi resto to Sushi Sama in St Lazare & very happy! Great Sushi & Pocké For price, taste & portions! Poc és are generously stacked in portion, freshness without being stingy. My pet peeves for sushi n pockés is when restos are poor on portions, cheap authentic tast & over priced. Sama has it all Bravo! We are Sushi n poké critics and by far Super!

Long live! You are sweethearts and your sushi is excellent. Lots of original veggie choices, something for everyone.

Parking: Parking available

They have free additional items that you can have when you order a lot, but they won t tell you that, you need to figure it out from their brochure. If you figure it out while your order is prepared it s too late, sorry

Inconsistent quality. Picked up 4 specialty rolls yesterday that I have ordered before and only 1 was edible. They were dry, bland and had key ingredients missing. If you can t make the rolls as advertised, you shouldn t be selling them at that price.

Inexperienced poorly trained staff. poorly managed. mistakes regularly made with the food. food is poorly made due to lack of quality control. Out of rice and wasabi on occasion. Quality of food and customer service deteriorated within the last year. Owner tried to correct a mistake that was made on a previous order only to have the order that was corrected missing Wasabi. I went back to get Wasabi and was greeted by three teens talking to each other and ignoring me. Upon getting their attention they told me my order was missing Wasabi because it was on back order. Out of Wasabi!!! May as well close the place.

Quality is going down with every visit. Once plentiful poke bowls now have fewer quantity of food and missing ingredient. Weve been supporting them since opening and will no longer be going unfortunately

Nothing to say excellent sushi smiling staff really wow

Order from here often and always happy with the food and service. Love their Poke bowls. Cant complain about anything!

Choose the Supreme poke bowl, Well stocked, very tasty

The food is good. I always get poke and they are very filling. The chef is a little dry when you talk to him, but he is still kind and courteous.

Best sushi in a long time. The fish was super fresh!

What kind of sushi place runs out of RICE... on New Year s Eve.... and doesn t call to let me know that they can t fill the order

wow! Great service! What can we say about the platter we received. Succulent. I recommend it without hesitation.

Well what a surprise. A good Japanese sushi place in Saint Lazare! This coming from a Japanese guy (with a mother who was a GM at a prominent Toronto sushi restaurant) I was pleasantly surprised. It appears this is part of a chain, which can be a benefit sometimes. We tried the salmon Poke Bowl $14 (adding spicy tuna and avocado which came to $19), cucumber rolls, avocado rolls, California roll, and some salmon & tuna sashimi. Overall pricing was fair. The poke bowl portion was large...great. The rice was done fairly well. The ginger (gari) was fresh. However, a big pet peeve of mine is Japanese restaurants watering down their soy sauce (shoyu)...which is the case for this place. The sashimi was sliced incorrectly and too thin but was fresh. I gave this review 5 stars because they are new and need a good welcome to the community. My order was for pick up and was ready in a decent amount of time. For now, have confidence that you will enjoy the food and won t have to travel far.

Super good The fish is fresh Good service I recommend

Yum! Very good sushi, lots of choice and super freshness. We are very happy to have a good place at Sushi in Saint-Lazare. Impeccable service.

Worst ordering experience I have ever had. Placed order at 4:50 pm for a 6:30 pm delivery (only a few minutes away). At 7:15 pm still no delivery or calls/notifications from the restaurant. Called and was on hold for 15 minutes before being told our order was just being sent out for delivery (now 45 minutes after the scheduled delivery time). Our order included a platter, seaweed salad, edamame, and a poke bowl - total of $140+tip. Went to unpack the order and both the poke bowl and edamame were missing. Called Sama back to indicate they missed part of the order and it was paid for in full, was on hold for 15 minutes again. After talking to the manager, they asked if we still wanted the food or would we like a discount for next time?!?! What is this kind of response after this already terrible service?!?! I was extremely cool headed and polite, so the restuarant response was not based on my tone or aggression. Totally unacceptable! Still waiting for our missing items, now 50 minutes after our last call.

Very good the variety of options, the size of the rolls are good, on the plate we ordered the flavor of every sushi was different, some of then with very good combination of non traditional ingredients like mango, sweet potatoes and others i didnt know what it was but good.

Ordered tonight for the 1st time and loved it! Absolutely delicious and fresh free delivery to vaudreuil. will definitely order again.

Very good!

Absolute joke of a business. We order for delivery in St-Lazare and they took 2 hours to show up. We know our house is hard to see so we went outside when we saw a car pull up close. We approached the delivery driver and tried to claim the order and the person told us its not our order its going to our neighbors house. Thought it was just a coincidence, and jokingly texted our neighbor about how we also ordered. they text back telling us they didnt actually order any sushi. So we run back outside to see the delivery driver and she just drives away. After 2 hours of waiting and actually coming in contact with the driver and them LEAVING?! what a waste of time. I want to support local business but if this is the quality then, no thank you. There is a certain threshold for dealing with incompetence but this situation is just sad.

Disrespectful with service. They dont have any consideration for their costumers.

Brutal

Absolutely THE BEST SUSHI in Saint-Lazare!!! This is my new go-to place. Always fresh and tasty!! If you havent tried Sushi Sama yet then you dont know what youre missing!!!

Ordered food at 6:30pm and was told they were busy and the food would only be ready around 8:00pm...fine. 9:45pm food finally showed up, dont know what the delay was. But at least we got it.

Ordered for the first time to give it a try. Ordered specialty rice paper rolls, which are supposed to have 8 pieces and only got 5. Other than that they were tasty but disappointed that some of the order was missing.

Weve ordered 3 times from this new sushi restaurant. The sushi is very good and the fish is fresh. I would probably give 4.5 stars if I was only rating the sushi. On the other hand, customer service is poor. The 3 times, my sushi orders were delayed between 1 hour and 2 hours! What does the owner do to apologize for the long delay? Nothing...Absolutely nothing! If I owned a new small restaurant, I would give my customers something special when I missed deadlines. It seems to me that this is the least you can do when you are a professional restaurateur.

My wife is the Connoisseur. She would not recommend it based on the quality of the fish. Sorry

Ordered two poke bowls, salmon and avocado, and was fresh and delicious. Can t wait to try the sushi. Would definitely recommend.

New in St-Lazare with Bravo pizza. Even if it s a pizzeria with sushi, that doesn t stop the quality and good taste of the sushi. Prices are reasonable and they offer delivery (instead of encouraging uber).

My first order and take-away was excellent. I ordered for Valentines Day a day earlier and it was ready right at the requested time. Down side was having to wait in line to get in and listening to an obnoxious customer ahead of me complain that his order was 15 minutes late. He ordered a few hours ahead and although the web site cautions of potential delays for short order times, his inconsiderate attitude dampened an otherwise great meal.

Best sushi Ive ever had in my life

Delivery was supposed to be 40mn but took more than an hour. Even if I ordered the same sushi it is never the same ingredients and avocado was not fresh I couldnt even finish it. And last time the order was wrong. For a new business not impressed, I gave them a second chance but I think thats it.

Very good, very fresh.

Great new restaurant for the area

Ordered here for the first time, was very pleased with the fast service and the food was all fresh and tasty. Will for sure order again!

We placed an order 1.5 hours prior to pickup. My husband even called them before leaving the house at 615 which was the pickup time. He was told it was not ready come at 6:30. He shows up at 6:30 and its still not ready. He was asked to wait. 20min goes by and still no sushi! I dont understand! Now its 2.5 hours since we ordered and still no sushi??? Im dumbfounded. If ordering from this place dont expect your food to be ready when they say! Maybe try ordering at 10am for a 6pm pickup. Not impressed.

Excellent dish. Freshness A1

Poor service. They forgot to give me more than half of my order. When I ask if the order is complete, I am told yes (they are opaque paper bags where it is impossible to see the inside to confirm everything). I was notified 20 minutes later, by the time I arrived home. No compensation. I was reluctantly offered to deliver the rest of the order to my home 2 hours later. So I have to pick up the other half of the order and I only get a flat sorry without compensation of any kind.

Excellent service and Excellent food. What courage to open a new restaurant during a pandemic. Well done!

Well , sorry to say , we tried it once , and it will stay once , we didnt enjoy it , it was expensive and not ...

An order of $80 We forget the ginger Wasabi The napkins And frankly at the prices no better than iga... Yes and the special has 3.00 hp no.19 For the scallop at 3.00 in the menu he charged us 3.50 and we are still looking for the scallops.. No thanks, what the hell, yuzu is better

why do they give 90% lettuce and 10% rice. Paying 17$ for a salad? Not only that, we ordered the Chicken Katsu poke bowl and made it very clear that she s allergic to fish. They had bits of caviar in them, when we confronted them they said maybe it s just bits from the chicken or the carrots. They don t take severe allergies seriously. If you really want to try sushi sama i d choose another location. I d recommend going to the Sushi Sama in the West-Island on St-Charles. Atleast there you get 50-50 rice and lettuce and won t have to worry about allergies because the first thing they asks is if you re allergic to anything.

The sushi is excellent, however the service is really bad. During the call, I was quoted a 30-45 minute service. I finally waited 2 hours and called 3 times before receiving my order. This is my second time ordering and it was exactly the same the first time. This is very disappointing and I am unfortunately considering no longer ordering from this place for this reason. The receptionist was extremely rude and condescending. I would surely have been a regular customer.

Unfortunately the rice was not good, not the right brand or not fresh of the day, I dont know but not pleasant in the mouth :/ too bad

The taste of sushi and poke bowl are good. If you have a sushi craving and dont want to travel too far, this does the job. On the other hand, just a little note/advice for the people who work at the restaurant, please leave the orders ready in a fridge/cooler while the customer comes to collect their order. Every time I come to pick up my order I see the orders on the table and I never know how long its been sitting out there. For me this is not reassuring, especially for sushi that contains raw fish. We want to keep it fresh.

Great service and good quality for that price point. Cant beat it.

30 minutes allowed after ordering 2 hours of waiting after 3 phones . Very average sushi never again

Ordered from this resto yesterday and was very disappointed, the rice was hard and didn t taste fresh. Disappointed because the first time I ordered from here it was good. Won t order from here again.

Excellent sushi and good service.

Delicious sushi! Very fresh. We were a little hesitant in ordering from a chain in fears it would be more like other chain shops... not at all. Rice was moist and tender, portions were generous, everything was spot on. Our new go-to sushi place.

I ordered online 2 days in advance through their website for delivery. Having not received a confirmation email or call, I called the same day in the morning to validate my order and the delivery time. I was then told that there would be a delay and that my order would be delivered 15 minutes later than requested. 15 minutes after this additional delay, my order still not having arrived, I called the restaurant to find out if it was at least on its way. I was then told that she had left 10 minutes earlier. Living about 10 minutes from the restaurant, I therefore expected to receive my order very soon. But 30 minutes later (so 1 hour later than the time initially scheduled when my order was sent online) my order was still not delivered. As I had to leave the house for an appointment, I called to cancel my order and request a refund. Its disappointing, as I knew I had to leave the house, to have taken the trouble to send my order in advance for a specific time and never received anything. It was the first time I tried this restaurant. Too bad, next time we will order elsewhere. *Update: After this disappointing experience, the restaurant called me back to acknowledge their mistake and offer to resend my order for free at another time. 2 days later, at the requested time, the order I had originally placed online was delivered to me. The delivery man was very friendly and apologized on behalf of the owner. The sushi was super good, fresh and well stocked. We were satisfied and appreciated that the restaurant compensated for our first and bad experience. We will order again for sure. I believe that the restaurant, still new, is simply organizing itself to better meet demand.

Excellent sushi, fresh, generous tasting. We loved it

New discovery, the sushi was excellent and well made. On the other hand, allow for a certain waiting time after 5 a.m.

Stay away... Orders never on time- even if you call 3 hours before... Not worth it

Be prepared to wait upwards of 2 hours for your food. We placed our order at 5:15pm at which time we were told the wait would be between 45 and 50 minutes. Unfortunately the wait time was 135 minutes as we only received our order at 7:30pm. No discount was offered, just a shoulder shrug and it happens. Totally unacceptable. Please improve your estimation of delivery times so that consumers can make informed choices.