Pizza Hut in Saint-Leonard

good ingredients here makes for good taste

Is answering the phone an option? Especially when you make a mistake in an order?

You will spend half a day waiting for your order and the really stupid reason I work alone

My go to place for cheese pizza.

Best Pizza Hut! We have tried other franchises, but this one remains the best for us.

Never been there

Do not recommend

Simple, clean, nice, good food

Parking: Tres bien situe Food

No matter what, I ordered a pizza and never received it. I called him at least 4 times and never received a response.

What a sea service..an hour and a half to deliver a pizza...never order online from pizza hut

Evil

Disaster

The best services

Service nullllle

No more room service. The restaurant is very dirty. The employees seem to care less about the customers. Half of the light bulbs were burned out, making the space very gloomy.

Very good service, well done

Worst service ever. We placed an order for 11:45am-12pm, we never received our order, and when we call to follow up, the agent hangs up on us. Pizzeria to avoid!!!

I didnt go to Pizza Hut, I justvwent nearby!

Pizza hut very underrated, the truth is that for a fast food restaurant it offers a very delicious pizza at a price that may be a little high but I think its worth it, very delicious!!

Try to call no answer and he hangs up the line on the nose

Yuck

I ordered a pizza from this place . The service was excellent.

Excellent service for food and staff is very polite and helpful.

Staff really friendly, good service thanks again. I recommend

Usually I take a large alldresse it costs me 24.13 this time I change for 2 chassy bread and it cost me more than a pizza. There are two types of chassy bread, one stuffed with cheese for 6.99 and the other stuffed with cheese but with chili bacon like a pizza, this costs 9.99. I got the first but paid the amount for the second. The most annoying thing is that the person who served me called a delivery man and told him look and he pointed his clue at the checkout board and both started laughing. During this time I looked at the menu and thats when I noticed the prices, happy to have finally taken the second one. But arriving at my house, what a surprise to find that I had the first (chassy crust bread stuffed with cheese but at the price of the second chassy bread garnished like a pizza. I had a good relationship with the employees because I went to this place once a week . The saying that says dont put everyone.... in the same basket and unfortunately they are part of its people..

The pizzas are not something out of this world, but it is the only place I have found that puts cheese on the edge, and it is something I like, but the service is very poor, when I placed my order there was only one person before me , and it took more than 45 minutes to deliver my order, my grandson wanted to have dinner there and I am very happy to please him, otherwise I would have canceled due to the silly arguments of the delay. I do not recommend buying there, the service is essential because there are pizzas in many places!!!

For some time now, the portion has been smaller and the quality is not good. At the time of delivery, I would say the delivery man went into a tornado. he does not care the state in which the pizza is at that moment delivered, the medium seems personal (the measurement 9 inch and 8 inch the quality is zero)

Very clean and I like their pizza, they are really good

GREAT PIZZA

I ordered a boo pizza on December 23, 2022 on the website for delivery and it changed to pickup I paid by credit card plus tips to the delivery person, I tried to phone, no line, no way to reach them I paid and received nothing Well done!!!!

Dirty and unsanitary restaurant, the plates are lying on the floor and the employees walk directly on them, the cook scratches her nose then she cuts the pizza in front of the customers. watching all this, I left the restaurant immediately. In short, I do not recommend this restaurant.

5 stars for all employees Take off is the best option The internet ordering system is not reliable, there is no way to communicate if there is an error in the order

If I could put 0 I would. Even if a branch cannot deliver, it still accepts the online delivery order but changes the takeout order without notice. They even take the delivery guy s tip when you have to go pick up the order! We wait like idiots. The worst thing is not being able to get reimbursed straight away! Disgusting system and service! We had to buy elsewhere and pay a second time. Last time!!!

Our order was an hour late and customer service didn t do anything to help us. We were put on hold for over 30 mins only for them to hang up on us. Save yourselves the trouble and go to Dominos.

So tasty ! Authentic Pizza

Incompetent, this is the second time there is an error in our order and its impossible to call them, they never answer

Hello everyone, I was acting fast, I had a guest and I waited 2 hours and ended up not getting the order I made online. I left for the restaurant and showed the order on my phone. The cashier asks for my name and then tells me that it is not in the system and that she does not have my bill. She left to serve someone else. Another woman had the same problem as me, she also played with me. Afterwards the lady lost her patience and asked for us to be served. The cashier asks us to go to the other side. On the other hand, she ignored me again and asked the lady behind me for her order. The lady replies the gentleman is before me.. the cashier: tells him, I dont have his bill then she leaves to serve him. Basically: ordering on the internet is disappointing and going to see it in person is much more disappointing. I am more than disappointed, especially since I said your pizza was super good. Now I would look elsewhere.

More than an hour late on the order and no one cares on their end. I called the stoe 8 times, they answer and leave me on hold.

Good food good service

I only come here for takeout and I regret it everytime. Lazy evening pizzas are not worth the crazy heartburn for the next 4 hours after the meal. Maybe too greasy/salty but this is the only places that makes me feel this bloated after eating. Service is slow but I guess thats to be expected when you come during rush hour. The takeout section is bland if not thoughtless. Its tiny and cramped which explains why theres no proper place to sit. I guess the food is alright while youre eating it. Although it isnt so much better in terms of quality compared to other franchises or mom&pops.

I ordered for delivery and never received my order. I try to call them and they hang up on me. Absolutely avoid.

One of the three that I like pizzerias

Food is fine but take out is incredibly slow and the workers are rude. It may be a good idea for employees to revise the definition of customer service..

I started going to this pizza hut during the pandemic and Ill never stop honestly. No matter who is working at the desk, they know my order. I never have to actually order, they see me and say the usual. I love this. I know, as someone who has worked a long time on the front lines, that this is simply because I have a special order but it is still a massive selling point for me and the main reason I continue coming back.

Order placed online and did not receive the correct pizza. No way to contact them to have it corrected or get a refund. The pizza does not have the stuffed crust (extra paid) nor the right toppings.

Basically if you dont tip, your order will have issue. Either not being delivered or missing item and you will never get any refund even they say it will serve as deduction on your next order Food

Good service at the front desk by Samuel!

I went in to Oder a triple box I was waiting and finally went near the counter to find the Asian guy spitting inside the honey garlic sauce. This is un acceptable. They were 2 asians talking in Japanese or Korean.

Very poor customer service, when customers talk to them and ask questions they completely ignore the consumers. Order made online on November 8, 2023, the pizza was to be delivered between 5:40 p.m. and 5:50 p.m., but never arrived, so I went directly to the counter at 6:15 p.m. and I was not picked up until 6:30 p.m. to finally get to say that my order must have been with another pizzeria. So, I checked with the confirmation received by email and I even called, the phone was ringing and none of the employees bothered to answer it. Then, the delivery man called me because he finally came out after 50 minutes for the delivery. When I asked the lady what their policy is on non-compliance with delivery times, she stared at me and replied we have no policy and she returned to the kitchen. Worst experience, pizzeria to avoid.

My first pizzeria 30 years ago and still good!!!

Can only order or takeout.. no eating inside :-(

Delicious!

never arrived

The specials are online and they dont answer when you call them. At the counter the prices are more expensive and the pizzas are now in squares so we are no longer talking about slices, we are talking about pieces of pizza.

Really slow service

Pizza are good, but the delivery is always late, minimum 20 minutes (max 2h late for my current pizza...), nobody answer you when you call them. 0 star if it was possible!

I cant speak for delivery, but I frequently order at the counter and have eaten there before a few years ago and have never been disappointed. Parking: Always room Wheelchair accessibility: there is a ramp for the chairs

Very bad experience today, two people at the counter not smiling (were going to say too much work, I could understand that...) but being insolent and not polite is unacceptable. After more than 20 minutes of waiting I kindly ask if my pizza is coming soon! The guy moves his shoulders and then tells me that Im not the only inhabitant of this planet, as if hes going to give me this pizza for free. Congratulations. Of course I am not the only inhabitant of this planet but what is certain is that pizza hut has just lost a customer and I am aware that this will not cause bankruptcy but I want to let people know.

You cant order by phone and their site is bug well done

Very disappointed to no longer have table service. The room is open but you have to order before and then find a place like most quick service restaurants.

Fresh and good

they say they dont have all the ingredients for the pizzas and that there is never a chicken pizza for example

I just ordered on Labor Day thanks to the people who made my food and have to work today. Pizza and cheese stick was delicious. Thank you and have a nice day

Im a Pizza Hut die-hard fan and this is probably the worst one I have seen, including in other countries. Ive finally learned my lesson, never going to that one again, go to the one at the corner of Jean-Talon & Christophe-Colomb instead THE GOOD: Absolutely none that I can think of THE BAD: -Delivery takes forever, food will arrive cold, expect 1 hour to 1.5 hour. -They NEVER cut the pizza correctly, so when you take a slice the pizza tears and all the ingredients fall over. -They forget ingredients or dipping sauces. -They dont answer the phone, you are put on hold and after 30 minutes it automatically hangs up, saying there is no more room on the line. THE UGLY: -Pan pizzas are ALWAYS overcooked, dried up, hard and flat. Ordered there 4-5 times over the span of over 2 years and its always been like this. At the Pizza Hut corner of Jean-Talon & Christophe-Colomb, the pan pizzas are always fluffy and perfectly cooked, generous with cheese.

Terrible service. Slow as all heck. I ordered online. It said my food will be ready in 30 minutes but they didnt start my order until after I arrived. Had to wait there for another 30+ minutes. Dont waste your time. There are many other pizza places to choose from. Edit: After I arrived home, I realised they also got my order wrong and didnt give me all the items I paid for.

I wish I could put a zero! Pizza ordered at 6:30 p.m., must be delivered between 7:35 p.m. and 7:45 p.m., they put it in the oven at 7:45 p.m.! I try to call the restaurant, on hold for 20 minutes and they hang up on me! I call back or after 8 minutes of waiting I speak to an agent who refuses to identify herself and who tells me that she will transfer me to the restaurant and the wait and they hang up on me! Honestly, well done!

Worst experience ever. Made an order online it said delivery within 50 minutes. After 50 minutes it said delivered but I never received my order. Tried to call for 30 minutes until they told me they had no driver for today. What a mess this place is!

The service is really slow. You should take care of your service.

It was so dirty that we didnt stay to eat there! In addition, there were errors in the order... Im never going back there again!!!

Excellent pizza but neglected and not maintained restaurant despite its good location and ample parking.

I was on hold for 15 minutes on the phone after 30 minutes of delivery delay. Plus after 17 minutes, they hung up on me! And finally I never received my order. 0=0 as a restaurant.

Thumbs up for the worst customer service Ive ever had! I clearly asked for a TOMATO sauce, they put me a BBQ sauce, and the customer service put me on hold for an eternity and cut it at the end!

Terrible application, terrible website. No wonder theyre going out of business

Fast and friendly service

My pizzas were burnt ordered the party combo. Plus they forgot 1 of my dip sauce. The cinnabons were tiny. Very disappointed

Friendly staff, good food.

Fast delivery. The pizzas always arrived hot, even very hot. With the website, it is possible to track delivery in real time.

My pizza was burnt, Its dark in the back, never come to this place again

Always good pizza

A reference for a well-dressed pizza

Good service!

first experience. I love it but for the stuffed crust I would pay more for that. the cheese doesnt stretch its dry

Always delivers the same standard of quality. I just desire a bit more cleanness on the delivery entrance, but apart from that everything is good. Friendly service, great prices and delicious food.

Wrost one

Below average

The incompetence of the person (abdoul) who takes the orders for delivery

Friendly staff

I love very respectful staff

The usual Pizza Hut experience. Service is good

Service not up to par

Horrible service, I ask for a Meat Fan Calzone, it comes to me without cheese, I call to request I wait more than 10 minutes and when I start to explain my problem they cut me off

The outside of the restaurant is plastered with lunch time buffet special but it is in fact closed due to the pandemic.... Call ahead if you are interested for a dine in experience

The delivery man arrives and asks for the tips by giving the invoice but he doesnt give the order, its a lack of respect and he says maam, have you forgotten the tips?

I would like to give zero stars but the option is not available. I paid for my order at the door, one item was missing and the delivery guy kindly replied that he would pick up the missing item and bring it back. Ive been waiting for 40 minutes, the pizza is cold. Oh yes I tried calling the branch and customer service 3 times, no answer. Thank you, you are excellent. By the way I still havent received what I paid for. It looks like theft.

exellent service and super friendly. They hook me up and help me made an combo order that save me 20$. will come back and support this business due to their exeptional service.

Good food. The pan crust is excellent. What we ordered was expensive, so the cashier suggested we get a combo and substitute some things, like swap out the chicken bites for chicken wings. The wait was long, so I suggest ordering in advance rather than on site.

Pasta choices can be better and only offer 1 choice at a time....they can try 2 trays...and not having customers wait until the only pasta tray finishes first. Pizza choices are good!

Very long

Lunch hour service had 1 waitress on the floor. She was amazing but food was not that great, kitchen was slow to fill up the buffet stations. Pizza Hut is not what it used to be

Good service

We went there for the lunch buffet and it was good. 8.99 for a single person. 5 choice of pizza with salad bar and dessert. The server Josee was a great host.

I liked their pizzas, different but good

Super good

Heating doesnt work

Brought my son, who asked to go to a popular restaurant tonight . When I was young it was the dream to come here.. turns out it was empty, worst service. My son had to go ask her for water. Server ate her dinner in the corner of an empty restaurant while we ate. Never came up to ask how things were, if we wanted anything (water). In a city teaming with amazing pizza/Italian options, food here was way under par! Not sure if it can last much longer here

I went to this place with my family, I will not mention that they did not let us eat inside just because I did not mention that it was to eat there, so they asked me to leave and take my pizza, the place its like a freezer . the wings cold and tasteless, doubly terrible and tasteless pizza. the staff is bad, customer service is pretty bad

Service ok excellent food

Dirty washrooms and long time of waiting for servant in a no crowded time and restaurant

Great service at the counter for Pick Up. Thank you b.

Not bad, good service, food tastes good. The menu is kind of complicated for the pizza but tastes good

Delicious

Better than nothing

Good but a little expensive for pizza.

good

The pizza I had was Reheat Pizza. Im unhappy and the Pizza pan is cold.

Free parking, good place and organized, and clean. But be sure about your orders!

Ordered by delivery on Saturday and I received an incorrect order and a pizza for less than what I paid. I tried to contact them without success after more than 30 minutes on hold on the phone. Having known I would have kept my cash because I didnt want to eat the kind of pizza I received. Not that I had ordered and having proof of my exact order by email!!!!!! Rotten

I placed an order for delivery which never arrived

Best pan pizza stuff crust

No one answers, even though I called 20 times (no joke) no answer and it happens all the time

Not able to reach them on the phone and not able to serve you the right thing when you go there

I would put a 0 if I could. First the size of the pizza doesnt match the actual size of the order. It is always one size smaller although you pay for the larger one But what disgusted me the most is that I just found a bolt in the crust by chewing the food !! Almost broke my tooth with it. Never going to order again with pizza hut.

They dont answer the phone for more than 30 minutes to order?!!

The pizza is very good

Good for gourmands

Ok

Mismanagement. Telephone order $5 more. Ordering online while driving is not possible. Result 1 hour to have a pizza!

Didnt have a problem ordering and I liked it some people that I was with said it gave them gas lol

I order pizza pizza driver comes after 1 .30 hr. So bad service

The online specials are good but the service when you go to bring it is not pleasant and people do not keep a distance of 2 meters

Very good service, thank you to the manager who was there yesterday evening, she explained to me that my order had been delayed because the delivery men had taken it by mistake and that she had offered me a large one instead of an average... Thank you very much Very kind of her

Waited an hour and a half. Called the store and was told that they tried calling me, didnt happen. Left clear instructions how to buzz in, in case. Never again!

It was great! Unlike the one on Pie-IX which sucks!!!