Restaurant Normandin Ste-Catherine in Sainte-Catherine-de-la-Jacques-Cartier

Excellent service from the wonderful waitress Sabrina! The best waitress in all of Normandy! Thanks again

To mark my grandsons baptism

Nice welcome and good service A beautiful gang that meets again A beautiful moment in a beautiful setting

It was a first time and the last, sorry

Beautiful evening atmosphere and thanks to Myriam for the service!

For the price... Its not worth much! Trio pizza with fries and can of liquor $22.. ok that doesnt bother me, but damn 1 put peperonni in the pizza, I could almost count them! The frozen super c pizzas have more... its really rubbish. Every time I tell myself that Im going to stop ordering there and I continue, but now its the taste that broke the camels back, thats why I give the 2 star rating. Big up to the young girl who delivers at the end of the evening.

Newly in the area I tried a few times Normandin personally smiles and always helpful, thank you!! Parking: Lots of space I have a truck

Always well received and well served, food is often missing in the kitchen

I ordered a lasagna and I got it 3:30 hours later very bad service

Its probably the worst Normandin in the chain.

Small point to improve, the toilets. A refurbishment would be in order. Smell, very damaged tap, hand dryer that does not dry.

I had to go to the serving pass to get a welcome... the waitress saw us we had eye contact.. no hello they let us fool the one 4 arrived behind us we had to wait a good 10 minutes... I decided to go see them and tell them instead of chatting and laughing, dont you want to place us please? They sit me down at a room table, they clear it and they place the placemats directly across the rest of the previous customers without having washed it.. we order directly flattered liqueur we dont even dare ask to change the gas we are very hungry and we want to quit as quickly as possible... we are residents of Ste Catherine and this was our last visit, very unfortunate to be so poorly received and served!!

I was served by Émilie this afternoon! Excellent customer service, very nice energy and creates a good atmosphere, thank you!

Good customer service and good food, well done team!!

I do not recommend this Normandin. Never seen a natchos without sauce. Wait 45 minutes for that extra when the restaurant is empty

Ashamed! We order at 7:15 p.m. online Delivery indicated between 6:38 p.m. and 8:08 p.m. We stay 8 minutes max from the restaurant by car 8:30 p.m. still nothing we called and supposedly the delivery man left 10 minutes ago. 8:45 p.m. still nothing, I call back There they tell me the order leaves in 1 minute My response is strange, that s not what we were told in the previous call. Did you order online? » I do She ah well you shouldn t trust the time indicated No but Im dreaming?! 9 p.m. still nothing my partner goes there to request reimbursement At the same time the delivery man arrives Apart from being sorry thats all they know how to say We are demanding a refund since there was a 1 hour delay in delivery and that s a big deal too! Seriously, this restaurant disappoints every time in Ste-Cath Were still trying because we like the meals but Mr.s service... A word to the wise!!!

Great service and very accommodating for teleworking. We were well placed to have a private moment.

Fucking shit! Really not good and too expensive for what it is. Ill never go back there again

Delicious and generous pizza :) Great service!

New team in the kitchen and so good!!!

I go for lunch occasionally and the service is always courteous, fast and the food is on par with Normandin restaurants!

I absolutely do not recommend this Normandin. The service was simply terrible and endless. We waited over 2 hours for our food to arrive, and when it finally arrived, the food was disappointing. The dishes were cold, poorly prepared and tasteless. Clearly, the quality of the ingredients leaves something to be desired. I have never had such a bad experience in a restaurant. Avoid this place if you want to have a good evening.

Worst service, we arrived at a table of 15 and it took 2 hours before we received the first plates on the table. 1 hour later the last plates arrived and half of the group had finished eating a long time ago. This is unacceptable. Afterwards we went to speak to the manager, who put all the blame on her staff, poor them. At the same time, the service was not impeccable. To clarify, there were just 4 other customers in the restaurant.

May 19, 2024, the worst management service I have seen, Marie Pierre, the manager.... phew not easy

On the banks of the Jacques-Cartier River. The most beautiful Normandy around in Quebec.

The already prepared sugar shack style brunch box is very good

Thank you for the very good service from the waitress at the entrance, she has worked there for a long time, I would like to thank her and congratulate her on her great work. Nicole Moisan

Thursday evening, more than remarkable service from the waitress Noémie. Fast, efficient, attentive and always with a smile. And this despite being alone on the floor in the rush of people. She is totally in her element Wow, well done!!!!!

Very nice experience with great staff.

A big zero for the delivery and take-out order service... We placed an order for delivery with 5 different meals, the delivery man arrives at the house with only one meal out of 5... he returns to the Normandin to pick up the rest of our order and comes back with something missing again, a complete meal.. we wait a good 40 minutes without hearing from the delivery man so I call the Normandin and I am told that the delivery man claimed to have come to bring us our missing meal which is not never happened because we never saw the delivery man again Since delivery always has errors we decide to place a take-out order! We place the order for 6 p.m. and we arrive at 5:45 p.m. to be sure that it is not already ready and cold... 6:50 p.m. and still not ready and in addition at 6:40 p.m. we are asked for our name again to know if it is is ready and our order (invoice which has already been paid) has disappeared and is found in the trash We will never go to this Normandin again!

I went to Normandin on different occasions, with my family or friends, in the morning, at lunchtime or for dinner. I have always been served very well with a smile! Congratulations to the whole team! Parking: Plenty of parking Kid-friendliness: The kids love it! Wheelchair accessibility: Wheelchair accessible at the front door.

Family and familiar a lot of pleasure we were served with pleasure only, with distraction it was funny at the beginning we said to ourselves that maybe it was not his best day. As the person was nice, we got over the little oversights that can happen to all of us. Parking: Free, large accessible mm for large vehicles and trucks. Wheelchair accessibility: Demonstrates accessibility to a bathroom of good capacity

Alright

Everything is perfect.

The sugar tart is really delicious

I ordered online at 3:30 p.m. for delivery at 6:30 p.m. 7 p.m. still nothing. I called and my order had not yet started... Very ordinary

Nice place, good restaurant, excellent pizza. Made for the whole family. I recommend it!

Ive been to eat three times and disappointed all three times by the quality of the food. I work near this restaurant and its over for me. Sorry but thats it.

Power outage in Sainte Catherine. I ask if we can have an order prepared for pickup. He says were not preparing an order today and hangs up the line on you... Can you eat there, maybe the clown

Bravo to you Guilaine, you gave us great service while being the only waitress on site! Very nice welcome and listening! Quality service and a good time! Thanks to you!

The restaurant Normandin at Ste-Catherine-de-la-J-C is my favorite of all.

Delicious

Very good dishes, impeccable service and good family atmosphere. Lack of hand soap in the bathroom.

The chicken was not quite well cooked

Its a nice stop, good service and a warm atmosphere.

I went to lunch on my last visit. The service was quick and the meal very good. Very friendly waitress

Not enough staff, the service suffers even if they work hard. Everyone is running everywhere.

The French onions are not edible , the breakfast eggs are never cooked properly, the breakfast potatoes are overcooked bottoms...

Parking: Stationnement en avant et en arrière du restaurant Food

Very disappointing, my colleagues and I have ordered for dinner several times and always late.. yet we are 3km from the restaurant..

Worst restaurant in the history of catering. Order delivered 1 hour late (again) half of the items missing, poorly cooked and iced food. Already lucky that he hasnt yet canceled my order after 1 hour of delay as usual. Last order made at this restaurant for life.

Normandin is always a safe bet.

Very good service.

I take the trouble to reserve my take-out order online for 5 p.m. I ordered at 3:45am. And they started to prepare it when I arrived I had to wait 20 minutes. Have made me believe 2min c almost ready I apologize but I have already worked at Normandin a pizza c 10 to 12min in the oven so if it was already in the oven as they say well it would not have taken 20min... I hate waiting and especially being taken for a fool.... when I have taken the trouble to plan my order!!

Toujours le même bon service courtois cest un endroit où lon peut prendre le temps de relaxer et surtout de recréer des liens. Le seul petit bémol a été sur la nourriture met choisis deux crêpes bananes et sucre dérable et bien elles étaient presque froide à lheure arrivé et toutes pâteuse comme sil avait changer leur recette. Dommage

Parking: Lots of places Wheelchair accessibility: Well placed, easy to find

Its very good

I would like the one who makes the vegetable casseroles, I know that potatoes are considered vegetables, but thats not really true, they lack vegetables and its a real shame because they would be good with more vegetables!! Vegetarian options: Okay

Our lunch arrived hot Super good service from the waitress, well-filled plates

I love going to eat at this restaurant, the service is fast, the staff are smiling and always attentive. And my daughter won a huge chocolate rabbit!!!

Wonderful place for a good meal. A1 service, very helpful staff. I recommend the benches overlooking the river.

Bacon, chicken and maple pizza, on solid mark. Yum yum

Super service

Beautiful terrace! It would be nice to isolate the road noise better, its a nice view of the river but its very noisy. A higher window perhaps? Thicker?

We came from St-Raymond for the beautiful view of the lake, and the waitress gave us the first table to the left of the front entrance...said that it was not possible to have an outside table because it was closed or seen on the lake because there are only 2 people..

This morning, Friday June 9, we went to lunch like every Friday. The restaurant was quite busy. We placed our order at around 7:05am. Obviously the waitress did what she could but she was alone. Surprise there were customers who got up to help themselves to coffee. Still waiting for our dish. Two clients waited at least 20 minutes to be seated but were completely ignored. They finally left without lunch. At 8 a.m. still not being served, we left the restaurant after notifying the waitress. I am not criticizing the waitress or the cook but rather very poor management of m... No respect for new or old customers. With such a manager, we cant just hope that there would be a new restaurant in Ste-Catherine for lunch. Very disappointing and rather bitter for a Friday.

1 hour to wait for lunch when the room is almost empty

We ordered online and we were missing sausages, the eggs were overturned even though we had asked for overturned, there was almost no fruit for $26

Correct

We often order from Normandin and we are never disappointed!

Service and atmosphere more than adequate but cooking paid more than $20 for a lobster roll which does not even contain a lobster claw and a chefs salad which contains 1 slice of cucumber and 1 cherry tomato cut in 2 without onion mentioned to the girl during of payment makes me respond.... sorry for that sir but Im not in the kitchen not a pleasant experience.

Very nice view on the terrace.

Very welcoming. Well-spaced interior environment. Electric charging station behind is a plus. Parking: Charging station

Very bad service, cold food, very poor quality, plus missing things in the meals ordered. No apology or replacement very disappointed

Cold lunch food 0/10

Very disappointing. Cold food, portion not proportional to the photo in the menu. Terribly long, we stayed 2 hours and we decided to leave before even eating our dessert. Disappointing for the waitress who tried to provide good service. It was our first time at Normandin and it will be our last.

Normandin St-Catherine from Jacques Cartier, arrived at 6:15 p.m. she gave us the menus so far perfect, chose 7:20 p.m. still people came to see us for our order 7:28 p.m. finally someone came to see us, ordered a pizza and an Italian spaghetti, two people arrived after us and were served before us, Ben! Meal arrived at the table 8:05 p.m. lukewarm pizza and lukewarm spaghetti, my wife takes a second couple of wine it takes 25 minutes to have it. All that to say is lousy service, mediocre food and two people behind us left because it took too long to be served, were done for this Normandin, its done twice, thats too much. If there is a lack of employees its not the fault as customers go to the restaurant to eat and have a good time, so the tip also goes with it. Thank you have a good evening

Very messy and cold meal

Very friendly manager

Excellent lunch and excellent service from Andreanne!

What more can I say... In fact I dont even know what to say. Extremely long service (35 minutes to get my sons orange juice) The meal was cold and I even had to ask the waitress to start my egg again. Whoa!? Well cooked without runny yolk its simple and obvious right???!! Well not for everyone... they no longer have a pencil to draw with. You will tell me that it is not so serious... Yes I agree, on the other hand with a 3 year old child who asks you from the house to the restaurant that he wants to draw on the placemat it becomes serious when you told them that Normandin provided more. !!! We also placed an order online.. nothing complicated either.... on your site you will display a sports box style promo with pizza, wing, chicken..... Well there were three of them asking me to what I was talking about. So as a result I canceled my order and went to Le Paquet I gave you another chance. I went to buy some sauce already made at the counter. The two young women at reception began to argue about which table the manager should have allocated to them. 4 minutes passed before I spoke. To make me say: Well, we re sorry, ma am, we re working on the seating plan! If I could give 0/10 I would Listen to your customers as in the past

Honestly, I dont recommend this restaurant in any way!! We placed our order at the same time as the alcohol order!! It took 25 minutes to receive 1/2 pitcher and 1 cup of wine!! 45 minutes later (after the drink received) still not received the orders!! We get up our order comes out with errors!! Supreme pizza ordered without onion and without tomato!! Honestly worst service we received In addition, the restaurant was at most 1/3 full.

Very good service! Very satisfied

Sorry to see so much negative about a Normandin franchisee. Thank you to customers for commenting. I will book for my group elsewhere.

Good and fast service

Super

Very poor service.

We are seated at a table, the waitress comes to take our order, I told her that I did not have a menu. She gives us one. We order, she worries me that there is no more raw food for the children. My 2 youngest received their starters, my daughter had to ask for her starter because she had forgotten it. Then we received our dishes, except my last one which had to wait a little less than 10 minutes. My 2 older children told them that they were missing their spaguetti because both had ordered the pizza/guetti. The waiter brings the 2 missing spaguetti, never seen a restaurant given 2 plates per child for a childrens menu... I took the brunch plate, according to the photo there were 3 slices of bacon and homemade ketchup, I I had 1 slice and no homemade ketchup, the pâté was cold. Eggs and warm baked beans. I asked for jam and peanut butter, they brought me jam already opened.... The childrens sundae had coulis at the bottom of the bowl, no m&m candy and with pieces of ice cream in it... very ordinary as service and meal

Truly deplorable!!! My girlfriend and my daughter went to this establishment for dinner this evening... What a shame.... First, we offer them a table close to the front door so when they ask to be placed in a quieter corner, they are told that the section is closed, then a few minutes later, other people sit there. finally...well ok. The service is still slow, the restaurant is not that busy, more than 40 minutes for two plates, in addition, one of the dishes served does not correspond to the order but my girlfriend does not even have time to tell him that the waitress has left...we do not offer any condiments, nor come to ensure the appreciation of the plates...The quality of the dish served leaves something to be desired and is far from reflecting the price (and obviously, at the time of serving invoice, we charge her the item she had ordered instead of correcting her invoice; btw impossible because the waitress did not come back after submitting the invoice...) When the dishes are finished, my girlfriend is told: Is that going to be all? instead of offering desserts. Great class! The waitress does not explain the inclusions of the childrens menus (neither starter nor dessert included) and as a result, my girlfriend orders an extra dessert... and orders herself one in the process... What a mistake... We serve him dessert without utensils, classic! My girlfriend had asked for new napkins...never arrived either...My daughter would have liked a glass of milk but guess what, nobody offered... The apple pie with coulis seemed to taste strange but hey, sometimes we dont ask too many questions about everyones culinary choices. On the eve of finishing her slice of pie, she turns her piece over to realize that the strange taste came from a nice big stain of MOLD on the bottom!!! Seriously guys... mistakes can happen to everyone but come we have mold on the pie and not even an apology, no compassion for these two people that you have potentially poisoned... So yes, under the pretext that we reward dessert, you think that forgives everything!!! The least you could have done would have been to make sure your guests were decent and to apologize and if youre embarrassed, go see your supervisor! Pandemic or not, lack of staff or not, the goal of a restaurant is to provide a culinary experience, which is more family-friendly in Normandin. Talk about an experience... In short, just to round off this wonderful meal, my girlfriend looks again and again for the waitress to pay the bill, she ends up getting up to ask the hostess for help who ends up making her pay. I would spare you the consequences of your negligence but know that it is truly deplorable coming from a group like yours... To you reading this comment, I know you have nothing to do with it, but please spread the word to further train your staff. Its not right what happened and they shouldnt have had to go through that! THANKS.

Good

It took over an hour to be served, to get pizza and fries. I wont come back there again. Not satisfied at all. Parking: Not much space. Kid-friendliness: Booster seat. Wheelchair accessibility: Staircase for armchair.

Delicious eg kind staff

They are never wrong, very good service

Seems to be a popular local spot. Good service and portions.

Its big and beautiful, plus there are a lot of servers. We eat everything there. Lots of people go there and whats more, there are lots of people.

Very good and very good service.

Disappointing... fortunately the waitresses are nice. Lack of potatoes for lunch, they replace with fries, ok but could have warned us before. No sauce and bacon on the country plate.

Wonderful service

Service 0 out of 10

Very poorly managed! They left young people who didnt know what to do to close it. It took a long time (we were the only table in the restaurant) and there were several mix-ups in our orders.

Worst lunch ever.

One star is too much merit for this restaurant. Very poor service when the dining room is empty! In addition to an unpleasant welcome with a full mouth talking to us.

Very nice restaurant with friendly employees. The food was excellent. The service was a little long but I imagine the labor shortage doesnt help. The waitress we had had twenty customers to manage But she was efficient despite everything and we were on leave so no stress. The pizza was excellent, the fried chicken, poutine and the General Tao poke bowl as well. The only downside is the lobster roll plate. There is a lack of stock on the plate as they said.

Personally I have always been satisfied

Very very poor service, incompetent employees and totally disconnected.... no interest in their customers

Not very clean place mediocre service excessive price for the quality received, thats for the restaurant. Now in delivery... when you receive the order either something is missing and Im not just talking about 1 fries Im talking about the entire combo or its not cooked... practically raw bacon in a pizza and a wrap. In delivery to Ste Cath they are practically the only ones which is surely one of the reasons why it is still open. Looking forward to a new franchise with a higher quality scale!

Courteous waiter but overwhelmed with work so a very ordinary service. Badly cooked egg, really bad pancakes, cold toast and to top it off, the manager, phew. He is crazy about customers and employees.

The waitress this morning was exceptional. Ms. Sylvie, well done! Thanks to you, our experience was great. The food was excellent too.

Congratulations to the entire team at Normandin de Ste-Catherine de la Jacques-Cartier. Lunch was delicious, the best in a long time and low cost! Thanks to Sylvie for her warm welcome and her outstanding service!

Not so much as in the past. The Normandins have lost value on my side

Excellent service!

A wonderful restaurant which gives young people the chance to enter the job market with good values. Varied and tasty menu! In this time of labor shortage, this establishment is doing well to satisfy its guests!!

It was okay. Very nice server. Parking: Very large rear space Wheelchair accessibility: Yes like all Normandins

Very slow service even though several employees on the floor

Well received, great service but a little long though. The meal was well prepared.

Several disappointments following orders that we had delivered. This evening, order 2 parmesan fondues, a veggie burger with Caesar salad and an artisan club chicken with Caesar salad. A young girl calls us to inform us that there is no more artisan chicken; without problem we change for a smoked meat sandwich (the one with the coleslaw and the pickle and not the smoked meat club). Our order arrived on time, but a parmesan fondue starter and the complete smoked meat plate were missing. We call and the girl tells us that the next delivery person will leave with our order. We receive the missing parmesan fondue, but we received the smoked meat club sandwich instead of the smoked meat plate and it was only 2 slices of toasted bread with smoked meat; no toppings. Very disappointed with our experience unfortunately.

Good breakfast, courteous waitress.

Great service!!!! Great food!

Quickly serve

Slow service, not the best prices nor the best food

Pizza always excellent. Good welcome. Prices have increased but acceptable. ON THE CONTRARY, ON PIZZA PURCHASED FROZEN AT THE COUNTER, LESS AND LESS TOPPING, THE CONTOUR THE CRUST MORE AND LARGER AND THICK. Dietary restrictions: Foods indicated on packaging

We had excellent service from a lovely young lady who was just starting out

The cups of coffee served with large coffee slides, the eggs are cold, the potatoes have been refried so much that it was too dark brown, the toast is made quickly so almost no butter, the service too slow so everything is too cold etc. We had asked for a bench but they turned a deaf ear and put us in the center, even though the corner benches were available. After expressing this dissatisfaction, none of the 2 waitresses offered to reduce our price. Invoice. We paid in full anyway. But you lost 2 customers. Very disappointed with this restaurant.

Unfortunately very long...even to receive a coffee at least to keep you waiting. The childs meal was served last and I had to get up to ask for his included desert. I didnt receive a bill at the table even after mentioning it to him. The food was very good, I think that may be due to a lack of experience as a waiter!

$11.35 + tax for a small poutine with soft fries and cheap cheese curds is starting to sound like a steal. Last time I order from you. Continue like this and you will lose the rest of your customers to the competition.

We ordered at 5 p.m. for home delivery requested for 6:45 p.m. It is now 7:40 p.m. and still nothing, we called 3 times to find out where our order had been delivered. The girl replies that our meal is on a trip . It must be said that we live 300 meters away, yes we should have gone looking for her! But we were busy with other things. Although I asked for compensation, nothing was offered to us! Really insulting after so many calls! We who love Normandy... we are going to have to change restaurants for our next events. :(

C bg Parking: Oui

Very welcoming and warm

Every time we order something is missing or they make a mistake. Once ok but every time its ridiculous. For the price, go to Ayeur, worst Normandy in Quebec.

No atmosphere. Not enough staff for the number of customers. Limited menu

An order delivered one hour late and 4 errors (a hamburger plate instead of the Wrap plate, missing the French onion ordered and paid for, missing a sauce on the side and fries instead of the rice requested for the chicken plate) .

I love Rap

Good food. Very good Service.

Didnt like it I asked for 2 chopped snacks because I was with my granddaughter the carrots were not cooked enough the sauce was too strong just one mini ball salad not very hot fref very discouraged for $15.99 2 times apart from taxes I will not return not sure

Friendly and prompt service. Lunch was very good.

Living up to their reputation .. disappointing

Very bad service we ordered brownies and we received them 1 hour 40 minutes later I called three times to find out where my order was then the receptionist wrote down my telephone number incorrectly twice and also the address honestly I no longer recommend there its safe plus my dessert was cold I recommend the package at least they are able to deliver me something on time

Excellent service always very good and pleasant