McDonald's in Sainte-Marthe-sur-le-Lac

Wow WHAT A CHANGE IT IS MADE WOWWW WELL RELAXING!!!!

The employees are rather neurotic and the food is never very hot.

Friday evening several employees... the service is slow and 2 employees eat wraps while walking in circles directly in front of us while we wait, really unprofessional

A little cone....

Fastest drive-thru service Ive seen and beautiful smiles from all the employees! Flawless

Fast and clean

I wait 20 minutes for a deluxe hamburger trio with fries mixed with dill and pickle. I arrive at my table and I don t even have the bag to mix them, I don t have the straw for my drink either and the fries aren t even fresh A little later, I wait 30 minutes for a McFlurry... seriously, I want to refrain from complaining during that time but feel bad when theres a lack of something in all the orders, when theres no service for the guests, when the managers dont speak French, and the service is longer than a 5-star restaurant... its not the restaurant that needs to be renovated, its the staff and removing what keeps your managers eyes closed so that something thing is moving. Im a manager in a fast food restaurant and seriously sometimes I get criticized for being strict and rushing but never never ever will my customers wait 30-40 minutes for a simple Caliss trio. Do dekoi because after home hardware and guzzo you are going to be next if you continue like this.

The cleanest McDonalds Ive seen, which is extremely rare.

Not complicated, a trio is a drink, a hamburger AND A FRIES! Always lack something in orders

I order online to get to work on time to make sure the order gets done. After 30 mins the order hadnt started yet, I went straight from my dinner and when I arrived at work, one of the three orders wasnt even in the bag. I try to call on the phone to sort this out but no one answers by any chance. Terrible service, dont go to this McDonalds if you want to ruin your day ;)

It sucks, like all of them. Staff dont give a crap, but hey, neither would I. You get what you pay for. Food : 2/5

Every time I order there Im missing something, a lot of difficulty following the customers order

dry and cold fries the burger made in 2 seconds the cheese at 20% in the burger dla mayo on 50% of the burger a lock up worst mcdo in the region

Very good restaurant

It would be nice to report that its closed on your app! It accepts orders without warning!! Quite unpleasant.

Its so long to drive true sometimes you stay stuck for 15min and there arent even 2 cars..... hell!

Pire service ever ...

I would go to this restaurant much more often if the wait was not so long and the employees so unmotivated to serve customers. It seems that the manager has just changed? Im waiting to see...

Really good, I go to McDonalds all the time, the food is super good. Well, the fries are VERY hot but at least they are not cold. Great restaurant to go to P-S. I dont understand the people who rate it: <1> stars, I find it excellent and so do those around me.

Very annoying to arrive home and realize that items to eat are missing. I understand that employees are evaluated on the speed of orders but that should not be to the detriment of customers.

30 minutes for a mcflurry and I got it melted.

Good vibes chairs kinda uncomfortable

Very good McDonalds. Fast service

Bad service, should focus on orders instead of selling Like wanting to add one more breakfast potato and forgetting to give me my creams and sugars (without a stick) or giving me the average drink with the little trio without me asking, its not honest! No need for a big diploma! Be vigilant

We have to stop McDonalds. Full of errors, young people dont care. You have to wait in the parking lot for 2 trios and give lunch to the messy guy in the car next to him, thank you!! Very appetizing.

WORST MCDOOOOO TO AVOID!!!

Endless wait to order

IT DOES NOT SPEAK FRENCH! You order on the app and it tells you at the Counter that they have closed the Kitchen!!! But you cannot cancel your order. Wow

Crazy busy night... Food not super hot... Felt bad for the staff.... Overwhelmed a bit.

The minimum is to have staff who understand your order... but its not easy when no one speaks French! And even when the order is taken we receive an order full of errors.

Welcoming staff, fresh and very good products.

I like their spicy poutine

Firstly, many employees do not speak French, often errors in orders and when we come back with our order which has an error he throws it in the trash even though I asked to give me what was missing separately (be it an egg in a mcmuffin..

Nice national parc to visit. Very clean and quite environment

Lots of errors in orders, lots of customers wandering around. A smile would be appreciated when ordering at the counter. Too much technology to finally have a shepherd in trio eating there is not a pleasant moment

bad experience, very bad service!!

Worst experience at McDonalds of my life. The service took more or less 20 minutes so that in the end I did not receive what I asked for. The employees present that evening didnt understand anything and made us repeat it several times. I definitely wont come back.

Half the time something is missing from the drive-thru order...

pay for a water worm its abuse too bad 0 stars dont exist

Parking: Not well configured not always easy to access. Food

The problem with this branch is that it is closed on weekday mornings!! On August 9, 2024 at 6:05 a.m., I stopped to get a coffee, but the doors were locked. It wasnt the first time!! Too bad, you will lose great business opportunities, you are forcing me to go elsewhere..

August 11, 2024 around 1:50 p.m. Almost 13 minutes of waiting to order for auto, only to receive nothing in the end I can understand that the card payment system can crash and be non-functional, but what would it have been like to warn me before asking me for my order? I would have simply said I dont have any money on hand and I could have quickly gotten out of the queue to go elsewhere. Well no! I wait like an idiot for the other vehicles (3) in front of me to receive their orders and I come to this conclusion of not receiving... No way to pay and get what I asked for... As a method of retention customers, I have already seen much better And not only is this not my first time having various problems at this place Now, McDonald s is over for me!!! P.S.: There is a Harvey s just a little further away on Boulevard des Promenades. Payment and receipt of my order in record time and whats more, you choose what you want for condiments in your burger.

Worse McDonalds, I had to go see them at the counter so they could start my order after 20 minutes of waiting. Cold fries, I ordered a bigmac, I got a Double instead . No smiles from the 10 employees present. Could never

A McDonalds stun McDonalds costs more and more, you buy a large smoothie for the quantity of a small one but you pay for a big one like that

Takes 15 minutes to get service Shift leader and team instructor unable to give the desired amount for a gift card

The young people work really well and give us good service.

Worst

Extremely long waiting time at the drive-thru.

new manager is terrible, no one speaks english or french, slow service, going to sainte-marthe and coming back is faster than going there

Ultra slow indoor service 30 minute wait for 4 burgers

Poor service. The employees are stupid and lack energy. 4 times out of 5 there are errors in my order. I dont recommend this McDonalds

Fast service

Skip this evening at 3:30AM. The attendant told me at the drive-thru that they were closed and didnt open until 4:15. I thought it was 24 hours.

The audacity to put on the tights confirming that I dont want pickles, but put them on... Not very good

Really disgusted, I almost swallowed a hair when I took a bite of my poutine.

Never able to make an order that looks good, we will clearly stop coming here.

incompetent. This is not the first time I order and I dont get all the things I ordered. I ordered a trio of 6 croquettes on Uber and I received NO sauce even though I paid extra to get more and I ordered a cheeseburger without pickle and without mustard and I received a cheeseburger with no mayo but with pickles.. If you are not able to do your job, go expensive. Im not going to continue paying for nothing.

The big brown doggy at the checkout is fkg incompetent and deaf and the big doggy at the checkout after the one immigrate well its even worse you ask for salt she gives you sweet and sour sauce so lets see

Never order from this McDonalds, its been more than five times that we have ordered via Uber eat and unfortunately the employees are unable to place the orders adequately, there are always items missing, even complete meals, plus our delivery man took the trouble to return to the McDonalds to pick up the missing items, but the employee in charge refused to give him the missing items that we paid for because the reason is that they no longer do that! He asks to get a refund via Uber eat and to order again! Poor quality of customer service when the mistake is made by this large chain! Guess times have changed! McDonalds was worthy of a school valued through excellent customer service among our young people! But not anymore

The music is really too loud. In the bathroom I put my hands over my ears and had to speak very loudly to make myself understood. We were the 10th customer to mention it to the staff and the Manager and nothing improved.

the service has really improved from 1 year ago! Dont let go

We went to try the new mcflurry cheesecake and strawberries. Good but too sweet for my taste.

All 1 s

Went in for a simple muffin and coffee , should be easy right ? Well I get my coffee and muffin and proceeded to ggo sit down to enjoy the coffee and muffin I just purchased , I took a bite of the muffin and it was so stale I almost choked trying to swallow the bite I had taken so I went to the counter to ask for a fresher one the guy witch wouldnt give me his name but you can ask the manager meiriel who the gentlemen was , he proceeded to grab me another stale.muffin and his solution was to heat It up so hot it was soggy .. first time coming here and will be my dman last I can promise you that

Fast and courteous service. Nice welcome, smiling people, exact order. Drive-thru service.

Its a McDonalds.

Worst McDonalds in Quebec

Random speed of service at this McDonalds ranging from fast to completely absurd for fast food. At least, simple order without requested options...no errors congratulations! The food was prepared correctly, which is always appreciated. Courteous staff.

For a craving for French fries... Mcdo 2monts you will never be disappointed! It doesnt matter if its time for dinner ruff or just a little nighttime visit... cold fries guaranteed!

Really having bad experience multiple times specially at night they didn t even take order for 10 minutes

Lots of salt + than normal, otherwise good, fast and pleasant service. Missing any item in the order every time I go to this McDonalds.

The fries were too salty and when he gave me my order he didnt look at me, he was talking to the employees.

the sonic game is not right

Evening drive-thru service phew! We order specifying that we want hot stuff, we wait 15 minutes and we receive a cold order and stuff with no sauce... really disappointed, we pay $20! for a trio and even the liquor is not the right one !

Despairing! Terrible drive-thru order, I managed to get a fry without salt out of the 2, the other made me sick because it tasted so salty. I asked for 1 air and sugar separately, which I received, with a little muel! Fried super cold, not enough, cooked, its good, it takes away the taste for several months, when its going to bother me, Ill go elsewhere.

Check your orders before leaving the place, missing the steak in the sandwich, missing sandwiches... One of the worst McDonalds on the planet!

Really disappointed to be McDonalds the person who takes the orders at 11 p.m. told us that we are just a customer and she was her employee in addition to she makes mistakes in several orders I ordered a McFleury with my points and I still dont have them not received so unfortunately refer your employer thank you good evening

Its rare that I leave comments, but this is too much, the waiting time at the drive-thru is unacceptable.

Returned after a few hours...no wonder it didnt really taste like a smoothie the same day of purchase, very poorly made mixture, not sweet, didnt taste like fruit and a little acidic the same day of purchase. I go back and the mr finds that complaining doesnt make sense because I came back the next day...

The biggest flaw of this branch is the fact that it is obviously too popular. At meal times, waiting times can become very, very long. Otherwise for the rest, good service, very convenient location.

Very long service, I receive my poutine and it looks like potato soup, it just has potato sauce.

Very noisy too many people to serve these people do not know who should serve at the cash register they speak very loudly among themselves the coffee that is served is never very hot either because it tastes like water or because it is extremely strong. Since the app was changed there are too many operations to perform and no one from the staff can answer your questions. To see too much wasted time

Quickly served

Worse McDonalds not possible, I go to the drive at 1am for only 4 cheeseburgers, have to wait 13 minutes to receive them cold and nothing well placed in the burgers... so disappointing

I ordered 2 Mc ribs and they gave me a double rib instead

Sick, it makes you pay dearly to eat salt!! Not so long ago 3 mcdouble with big mac sauce $4.15 I order this 14.69 ayoye quessé who can pass

We ordered a trio of mc ribs and received three fries instead but the correct invoice attached to the bag. The employees there are not supervised

I really enjoyed the warm welcome and the meal.

Worst McDonald ever. They never get the order right and items are always missing. Makes you wonder how they recruit and train people there. Unbelievable

I had to wait over two hours for my Ubereat order. This restaurant is clearly a disaster

Supposedly open 24 hours drive-thru order, but I went there at 3 a.m. and the girl told me it was closed until 4 a.m.

The cuisine is faithful to the restaurant. The service is practically non-existent. You must order at the electronic terminals otherwise no one will come to take your order, so make sure you have ordered everything because it will be impossible for you to add anything else unless you go back through the order terminals. Expect to wait between 20 and 50 minutes to receive your order at the counter Kid-friendliness: Inside, there is a room isolated from the restaurant with several tables which contains a safe play module for children aged 4 and over (parental supervision required) Wheelchair accessibility: There is an access ramp with a gentle slope but plan to pass through 2 doors to access the restaurant. The doors can open automatically if you press a button provided for this purpose

I normally have no issues going to this location, but this time was different. Specifically with my ice coffee. The fact that there was so much ice used to make it, I barely drank anything out of the cup. And when addressed, the employee told me that it was my fault that I had to specify less ice. Granted but as I mentioned, I normally have no issues and never needed to address ice issues. In conclusion, employee turnover rates are poor and the manager was poorer. One less McDs to visit.

Messy, hot liquor fountain no ice cubes

Order to the car at 9:09 p.m. Sunday. Ive been here 25 minutes and havent even taken my order. Im going to go to Tim Hortons instead.

A 1-hour wait at the drive-thru when there are 4 cars in front, no one takes orders for more than 30 minutes. We had to look out the window for him to realize he had people at the drive-thru!! Worst McDonalds to ever go to

Both soft drinks were without gas and the fries were cold really disappointed

You order a quarter pounder with cheese...and end up with NO CHEESE. Its been several times that we have received our orders completely wrong. We go to *fast* food after 9 p.m., often after work for a quick dinner, but we always end up paying more and ultimately not receiving what we asked for. How can you confuse Coke with t Iced tea??? Are you hiring martenelles or what?!

We are always well served

Not efficient as a service. Takes a long time to serve. Restaurant not very clean. It seems like the employees dont care about anything.

Good service

Fast service

Right in the middle of my order at the drive-thru, the girl who was talking to me stopped listening to me and went to the other car that arrived after me and when I ask the manager for answers he doesnt understand how it could have happened. this happened but you didnt talk to the girl in question and left me without an answer. Still having problems there. You might as well go to the Amir next door or go to the McDonalds in St Eustache where there are still other incompetent people

Eat cold, dry bread plus the guy who cleans the tables with the floor broom well done

Very slow drive-thru service. Big Mac with almost no sauce and no pickle...

Very quick But the floors are oily, this is crazy everywhere you walk you re sliding!!

When you have allergies and you ask for expensive ones without condiments. And you dare to ask for a cup of tartar sauce and the employee tells you stupid you have to pay for a cup of Sibolle sauce at that point. The employee wanted to give it to me and the one who was in charge of the floor started shouting at him in front of the full room. It s not the same way we re going to make the money we gave them. Calm down. Spending $65 and not being able to give a Stinking sauce ever at a restaurant. And dirty TV. Disgusting bathroom. Dining room it was awful to see the trash everywhere and the dirty tables as well.

My 2 trios ordered were cold.

Worst double mc Ive ever eaten, then I didnt even get what I asked for. Good service.

Nice place to be

My order was wrong ... I ordered a double hamberger, and I received a single... I was already halfway home when I figured it out wasnt going back... my fries were cold, and my husbands chicken burger, the toppings, were all on one side ... needless to say, not the best Ive had.

Very slow service

Worst service

Monday November 28, 2023 Night employees dont speak a word of French. The meat appears to have been on the stove far too long, tough and dry. Go and tell the employees the problem so youre making another one? Impossible, he just speaks English. Disgusting

I dont understand why you put someone who doesnt understand Quebec French in the car service? The staff on Tuesday evening/night, catastrophic. I order 2 double cheeses, I get plain burgers, a poutine without sauce, a GCM, a meat. The coke was flat. I ordered extra fries, I didnt get them. In addition, the employees are stupid and dont wear their uniforms.

Unable to have service in French when ordering at the drive-thru.

Service was slow and completely messed my order up. Somehow charged me for 8 orange juice :/.

What a mess this McDonalds is. Took 20 minutes to receive a coffee and 2 hot chocolates, which I had to return one as it was a coffee. I got asked to speak in English, in Deux-Montagnes? Really?

I recently visited McDonalds Sainte-Marthe with fairly high expectations, but unfortunately my experience was disappointing in many ways. First, the service was incredibly slow. I had to wait forever to place my order, and even once I finally did, it took way too long to prepare. This created a stressful and unwelcoming atmosphere in the restaurant. As for the food, the quality was way below what I expected. The fries were limp and overly salty, leaving something to be desired in terms of freshness. The burger I ordered was dry and bland, and the salad looked like it had been made for a while now. Additionally, the cleanliness of the restaurant left something to be desired. The tables were not cleaned properly, and the trash cans were overflowing. This contributed greatly to an overall unhygienic experience. Finally, the staff seemed disinterested and unmotivated. There were no smiles or warm welcomes, which added to the overall impression of mediocrity. On the other hand, to end on a positive note, Antoine, the employee who served me at the drive-thru, was extremely competent. In summary, my stay at Sainte-Marthe was disappointing on all levels, from the service to the quality of the food and the atmosphere. I would not recommend this place to anyone looking for a pleasant fast food experience.

Food ok Service ok Atmosphere ok The restaurant itself is unsanitary and you often have to wait up to 10 minutes to receive your order. We sometimes have incongruous encounters there.