Tim Hortons in Salaberry-de-Valleyfield

This Tim Hortons is featured on too good to go and is offering a box of todays unsold pastries worth $15.99 for $5. I buy and when I arrive there I am given a box of 6 donuts out of a fridge with almost no frosting and hard as a rock. A box of 6 fresh donuts of your choice is $7.99, half the advertised value. When I talk to the cashier about it, she tells me that they are all disgusting like that. She calls her boss to see if she can do something and the latter replies that no, I just have to file a complaint with too good to go and the box of donuts that I received is thrown away. So I left empty-handed and without having been reimbursed. I draw the conclusion that this Tim Hortons is dishonest, even fraudulent by offering inedible products, by not respecting their offers and that the management does not care at all about its customers and does not take its responsibilities.

Great service from the whole team!!!

Not very good on a Sunday November 3 at 2.04 pm there is no more lettuce, long bread, tomatoes not very good place. Whoever places the orders there should review these figures for the end of the weeks

French vanilla coffee not, French bitter!! Uncooked bread sandwich! Muffin paid and then,,Oops, it was done!! Not very good nor the service....

Often they serve cold coffee and their BLT are just really bad. One time I decided to go in instead of drive through, and the dude making my wrap dropped it on the floor, put it aside. He made another one because he saw that I was watching. Then they gave to a car service customer the wrap that he picked up off the floor.

Good morning, I would like to highlight the very good customer service from Linda who serves customers at the counter. She even puts 1 beautiful on the cover of the coffee served! By her presence at work, Linda makes all the difference in clients days! Thank you! PS: On your web page, customer reviews appear in English! Please check & correct!

Very clean restaurant and the lady at the front gave us exceptional service

Great Place, everything was great.

Very long, not very good customer service. The sandwich is dry, no sauce and cooled.

Every time I go there, products I want to order are missing or my order is wrong. Today I waited 45 minutes at the drive-thru, and they got it wrong again. The bagels are very poorly made! One of the worst Tim Hortons. I just go there because it s close to home but I ll never go back there again. The majority of those around me think the same.

My has the chain gone down. Ok honestly, no sausage and worst NO EGGS!!! Do yourselves some honor and just shut the place down. Its a disgrace. I hope Dunkin donuts make a comeback because this is just unacceptable. I would give a 0 but somehow you all had ice cap mix in stock.

Tims is Tims. I like the new wraps.

If I could, I would give it a 0. Very bad service. The black girl, I don t know her name, worked slowly, without haste, was lost and lazy. I had to leave without ordering.

A wait of approximately 5 to 10 minutes per car. I had to wait 10 minutes for a wrap from the worker even though there was no one in front of me.

The one Ive been going to since it opened, rare that I was disappointed until the early 2010s and when that was the case, they quickly fixed the mistake. For the service over the last 2 years, the quality of service has gone down unfortunately. Lots of young people who are stubborn customers and more and more mistakes. Twice in the last two months I have heard an employee bluntly say to a customer: If youre not proud, go elsewhere and the worst response last week: Im not paid to be at your service . The nice gentleman just wanted a napkin to wipe up the coffee spill on his cup to avoid getting it everywhere. I defended the customer by saying to the young girl: poor thing, you are a customer service clerk, it is precisely your job to serve customers

Unprofessional service 5:15 pm 06/08/2024

They are still popular

I went Thursday at 8 p.m. to buy the new pizza. It was on the menu and after waiting a good 5 minutes to have me ignored (they saw me and nothing) I was told that the pizza stopped at 5 p.m. They stop serving it during dinner time. No manager or owner on site. Ill never go back to Tims again.

No service

Drive thru in the morning excellent service and fast

3 orders made over 2 weeks, 2 errors and 1 bagel that was not toasted for 1 second, taking a detour to go to another restaurant is the choice to make

Reliable.. very good prices.. always fast ..

I must say, I dont eat at Tim Hortons anymore due to inconsistent quality but today I decided to get a chicken wrap, was perfect, like perfectly constructed, young chick who made it, I praise your quality

CHECK your orders. This morning not having checked, items would have been missing. Getting worse and worse

Friendly employee. Food ok.

I dont usually complain but Ive been going to this Tim Hortons several times now, every time I use their drive-thru, I feel like Im bothering them, Im being Talk stupid and this has happened to me several times where people sigh while taking my order (shout out to Jade who is the only employee to take my order with respect). I still give it a 3 because despite everything, the items are of good quality

Stopped by at the drive-thru to pick up coffee for the road! Tasted great!

Dont go to this Tim on Saturday, its all young people who are stupid and who dont have a professional attitude. They make a lot of mistakes.

Friendly staff

We stopped by this Tim this afternoon (12:10 p.m. exactly) and WOW the lady at the drive-thru... her smile and good humor appeared even through the speaker! Same as the pickup window. 100% service for this employee. Well done! (On her coat it says platinum service winner and it s deserved!)

Very disappointed very slow in the mornings..

Breakfast sandwiches were cold

Very welcoming staff!!

Like every other time

Good sevice in terms of quality of food and service.

Been going to this Tims regularly and always ordered from drive through, Lately we were having problems with the young employees taking orders from us saying that they are out of the food items we were asking. Then we had no choice but to wait in the drive through just to get out. The last two times One of our family member walked into the building while the other went to the drive through to order the food and was told that they were out of it. Then the other family member ordered the same food from inside and got the items except he had to wait a bit longer and he could see that employees were not too happy getting the stuff ready. Not blaming anyone but the management should pay attention and fix the problems.

Did they forget to pay their heating bill? This place is freezing cold.

Very slow mess up my order very bad service

We need more vegan options like Coconut whipped cream and vegan donuts.

Efficient, fast, always well prepared and fresh Dietary restrictions: Without meat Parking: Small parking lot where there are a lot of cars circulating there Wheelchair accessibility: Possibility of eating on site with disabled access

The staff is genuine i was treated like a king even if i am the farthest thing from it. They made me feel like i was more than just the NEXT customer. I ask for you to encourage this place. Luv me.

Not fast, lack of team spirit, burnt toast etc!

Good service with smiley faces

They are way too slow, this is the third time they make me wait for more than 30 minutes, and today I was here at 4:30 they made me wait in drive thru, then they ask me to come inside to place order and It is 5:30 still didnt get my order.

Renovation, work... Urgent

Honestly when I got to the drive-thru the service was great until I placed my order. I asked for no cheese in my wrap because Im allergic to it and they didnt include any and also we didnt have any sauce with our potato wedges even though the person who took our order put on the bill. Frankly disappointed! This isnt the first time this has happened! Please pay more attention!

CAPPUCCINO WAS HORRIBLE

There is only one woman at the checkout on Wednesdays at 11:00 a.m., the other 4 women are at the drive-thru. La Povre young woman doesnt know how to make London tea. She forgot the vanilla in it... very nervous, no smile. Lack of training a little. My tea tasted like hot milk with a little tea.. she only used one bag... disappointing...

Very slow, employees are in the parking lot with their scooters while there are 10 cars in the line

Good place to park oneself with a friend for coffee donuts and talk.

Hiper slow. Employees look lost.

The fds is too slow if you want donuts you have to go to another time

Good service and clean area

Average

Placed a big order for next morning and it was ready in advance. Used to deal with another tim location, order was always messed up and never ready on time, sometime had to wait extra 30m. Stuff is friendly even called me 5 min before my arrival to let me know its was ready to go. 5 of 5

Good place overall but dont offer garlic and herb cream cheese anymore for bagels. Customer service was fine at best, seems like I was maybe taking too much time for the cash register person so I felt really rushed hence I forgot to order a few things we wanted. Kid-friendliness: WiFi and good kid choices in the cookies, donuts and beverages.

I put 1 because its sad. 9:15 p.m. Thursday evening door locked perfect, go to the drive-thru, HORROR we are currently..... All display is French...message in English, in English!

Café Bailly not Bally slow service 4 young person who gets angry speaks loudly no service Tim very dirty he pillages in the garbage behind the counter well done donut counter almost empty people work no supervision his people not responsible last visit Parking: Several

A tim is a tim

GOOD

This steals $20 because the cashier is mixed up.

Again, just arent able to do the commands correctly. A Tim Morning Bagel without even butter. The girl who served me was made up like it was Halloween and when my order was ready it was another young girl who gave me my bag because Miss Halloween was in the corner texting. Its really hard

Excellent service, people really seem to enjoy their work because they are so friendly and smiling.

Very nice clean Tim and lots of traffic.

Very good service, the girls always with a beautiful smile on a beautiful morning

Waited 40 minutes in line. Sandwich was burned.

Good service every time I went to the drive-thru

Alright

Always a pleasure to see friends again

I had an issue with my order and the staff membre gave me attitude. I dont order much from there and she thought I was a regular by the way she talked to me. Not everyone knows how u operate. Gave it a 2 star just cuz.

Nadia is the best! Very personalized service

Terrible ice cap! Was like a cold coffee with milk.....no consistency

for those who drink coffee that is certainly good but for the rest not strong very often it lack of muffins donuts ect

Very fast

Closes too early

Good, inexpensive lunch.

If i could let a zero star review i would, the service is laughable they dont look u in the eyes or say hi, the waitress laugh at us because we dindt know an article wasnt available there and plus the fried chicken was soggy and cold. To any new costumers just go to another one of theyre location arround valleyfield.

Tim Hortons is always good and employees ready to serve you

Spent 20 minutes in line up with 6 cars and when we made it to window our order was wrong

The wait was terrible, 23 mins in drive through line. Unacceptable! And they still got the order wrong!! Will never return!

Its ok Which is good from Tim Horton Even after 10 years There is no order that tastes the same

Closes early but pretty fast car order, pretty fast car order, farm of happiness

On 2 orders; a Tims club with potatoes and one with donuts: he was out of salad (well, things can happen) ! For the quartered potato, they hit hard on the teeth and seemed to have been in the stove since the day before (bkeuuurk). the beige one made as many crumbs as toast so much so that it wasnt fresh....well no!! That doesnt happen!! Come on !! Same question....who ensures the quality of the food at Tim Hortons?? Not just this one, but almost all Tims!! Are there managers or are they all teenagers who manage this??? The service was perfect, the young people were professional and polite

Slow service, coffee tastes like water. Could be neater!

good value turtle speed drive through

Fast service

The toast and the coffee perfect. Parking: Large parking lot.

Very friendly weekday employees

Inexperienced staff (a little young),

the outdoor trash cans were overflowing normal waiting against clean interior

Incompetent employees

This was the worst Tim s that I have ever been to. I placed a Mobile order and when I went in to pick it up after waiting 10 minutes I asked about it, the girl said our printer is not working so we aren t getting the orders . She then tried to give us Iced Coffees without ice in them, she said we have no ice . I told her that I didn t want iced coffees without ice in them. There seemed to be no manager or anyone in charge. A bunch of kids running the restaurant and ignoring customers waiting to place orders. Really bad experience.

Drive thru is minimum 10 minutes at 7:30 am!

Salaberry valleyfield park

Sometimes Id say Tim Hortons is Tim Hortons and theres no difference. And on regular road trips my road trip buddy, she wants a Tim Horton coffee and a donut. I decided to pass for the first time in a long time. However, I kept smelling her coffee and it smelled really good. She said it was better than usual. This today 30th of September 2022, we stopped at the Tim Hortons in Valleyfield Quebec. Coffee smells great to me and she said it tasted better than the usual Tim Horton coffee. I love the smell that was coming out of her cup. I dont know why it was so much better but it was!. So thats a thumbs up here.

My favorite Tim in Valleyfield!! Very good service on weekday mornings, the line moves very well, the employees are nice and know what they are doing. I go there almost every morning

Very slow service and waitress mixed with 2 crazy people in the orders

Service too long

Good staff

Closed at 9:53 pm???

No 24 hours

A Tim that closes early.

Still closed!

Good service, the food is good and the prices are respectable.

Friendly and attentive staff. Coffee and donuts, excellent

Its okay but its an international chain and it lacks local flavor!!!!!