McDonald's in Salaberry-de-Valleyfield

Arrived at the drive-thru at 4 a.m. after an endless evening and night at the hospital, behind a car that was able to order and receive his order, only to be told that the restaurant was closed even though it was indicated nowhere and obviously the person in front of us had their order! No explanation! And online orders through doordash were still available but unfortunately no way to pay without a credit card. I would avoid it at all costs, literally a waste of time! If I could have given 0 I would have done so without hesitation. Update 16/12/24: IMPECCABLE service by the night clerk. A big tumbs up to this employee as well as to Mr. Tom (keep your beautiful smile and your politeness! You have a bright future ahead of you young man) and Nathaniel (dont give up neighbor! You clearly belong in the public) for their service always meets our expectations!

Honnêtement, payer aussi cher pour des hamburgers et des frites avec un service plus que médiocre, c est absolument inadmissible. C était long, au delà de 25mins pour recevoir ma commande. De plus, le tout était froid. Ils ont dû la reprendre au complet. Je ne reconnais plus le McDonald de mon enfance. La nouvelle formule est un fiasco monumentale!

Always missing elements, as stupid the straw as the fries . As much as it takes a lot of time to get service... yet it costs nothing to do a recheck to make sure everything is there... just yesterday in the mcnugget happy feast 2 nuggets were missing & in my grinch box the fries + the stockings + straws.... .. some will say its nothing but I pay for the service and the food.

Why the hell is my outside of my wrap not cooked

No way to get our order without error

Not able to place an order correctly when theyre not even in a rush. And dont answer the phone when you try to contact them. I paid more than what I received (less expensive item).

still quite fast

I dont understand how you are open

Kid-friendliness: Theres a play area for children Wheelchair accessibility: There is a wheelchair ramp to access the establishment, no stairs inside, wide space to navigate for wheelchairs Food : 3/5 |

McDonalds is McDonalds

Slow service and liquor machines out of service.

So a McDonalds is a McDonalds so 3 stars is the minimum and on average its the maximum but there I was there to try their new burger the big M I was disappointed, the yellow one looks like with already melted cheese, two very fatty meatballs which are disgusting. So my annual visit is done. And still it must be said, $18 or so for a meal of this quality is absurd. Plenty of napkin and unsolicited straw.

No matter where you are....you always have a Mc. D.....

McDonalds 75 duffrin if there werent roaming drugs and they do damage there, and what about the slow service very very slow

Kid-friendliness: Yes Wheelchair accessibility: Yes

Service was a little slow but everything was delicious.

Lunch warm up, service in the dining room is really poor, now they serve drive-thru and Doors dash before and then after after after the customer inside

Personnel dont speak English

We went several times this summer and noticed a slackening in terms of the cleanliness of the place, unwashed room table, very dirty bathroom, missing toilet paper, no hand towel, under a table there was a accumulation of ants due to failure to clean the place, employees who chatted with friends instead of being at their desk and who were more concerned about their school friends that they were well served than seeing to the proper functioning of the restaurant. It appears when friends are in the restaurant, discipline takes the edge as they said . This is our comment for some time McDonalds is really not like before at least that of Valleyfield on the Dufferin rus Wheelchair accessibility: For its no problems except for the bathroom door too hard to open and not enough space for the chair

Very slow service cold food very dirty restaurant. My child was banned from playing in the modules because he was too old. (Since when is it necessary not to exceed a certain age to have fun in slides, the regulations leave me speechless) I RECOMMEND AGAINST! !!

Dirty McDonalds, drinks and ketchup fountains are always empty. Super slow service. Often order errors.

First visit... I really liked it And I have no problem digesting ice cream....yessss Ill go back for sure ;))

There is no customer focus

Special mention to Nathaniel who takes out the orders in time to say so. Wow what an efficient employee!

A very good McDonalds in Salaberry de Valleyfield

Personally I get a 5 even if its slow but I like your McDonalds haha

Its fast food

Recently the service has become better and faster.

Its been 4 Saturdays in a row that I go to McDonalds at the drive-thru, the 4 times I show up at 8 am I wait on average 15 minutes with no customers before me but they still make me move forward. 1 time he forgot my order 1 time he gave it to another person and the other two times the order was not complete its pathetic as a restaurant even Tim Horton does much better .. so I prefer to do 10km and go to Saint zotic only 1km from my house

Missing a fries and a burger in our order. We go to see them and the lady denies her mistake. She closes the window in our faces and leaves. Very nice customer service.

Terrible customer service, does not respond to customers, 30 minutes to receive an order, laughs in the face of the world, not recommended

The cleanliness of the restaurant leaves something to be desired.

I was served old coffee, half wrapped wraps, 1 piece of cucumber in the sweet chilli wrap, old fries, ordinary, you will refund my order you dont even answer the call, a big zero!

Mc Donalds is the go to place for food after midnight!

The wait is long, cold meal, the fries are cold, the hamburger is all broken and there are too many toppings and whats more, I get insulted

Summed up in one word [Enjoyable]

Outstanding service. Cathy!

Excellent service thank you

I used to go to McDonalds and on several occasions I saw the manager yelling at his employees for a simple mistake. The situation is still uncomfortable and I find it unacceptable that an employee should be treated this way.

Service has deteriorated for a very slow period

Worst service in the world the manager writes like an idiot its slow it takes 25 min to receive the doordash order I strongly advise against stupid employees

45 minute drive-thru service!! From 7 p.m. @ 7:45 p.m.!!

The only place open 24 hours Missing something all the time

Terrible service, we waited 15 minutes. Without anyone responding to us. So bye-bye, we went somewhere else

to wait for

The last time I was there there were only two young people who seemed to be working there and even though there were a lot of people at the drive-thru, the service was excellent and there were no errors in my order. They did an excellent job

The McDonalds in Valleyfield is clean and the food was hot, we in Sainte Julie are not used to a McDonalds with empty bins

Not satisfied at all, the bread was hard and the meat was not cooked enough, very long wait at the MacDonald in Valleyfield

Very nice Mc Donalds, very busy, fast service Major lack of floor and contoire maintenance leaves much to be desired!!!!

One of the worst McDonalds Ive been to! Fry half full, dirty place, very long service. Not even capable of having a happy feast without missing something. 0 listened to these customers

Under a starry sky. Under cardboard glass. Will they know how to cut themselves? Wheelchair accessibility: Currently accessible

Update: no change, last visit. Terrible service, no accountability. Food

Error and error.... not the right wrap, forgot the juice, no honey requested for the croquettes... phew!

CHANGE OF SCHEDULE A MCDONALD NO MORE OPEN 24/7 because they have to wash the machines yes nothing logical because that means that in the past he did not wash the machines??? 0 logic or understanding + when we go to the drive-thru to order we always have ridiculous errors or missing trios that we have already paid and have the invoice to support big lack of customer service for what we pay against the amount pay -25points for worst McDonald ever

Worst place cry

They ignore the clients waiting for service !!! We walked out !!! Even asked to see the manager who did NOT come !!!

Very long service

Poor service and unable to make orders correctly

Fries always cold in Valleyfield sur Dufferin

Fast and courteous Vegetarian options: There are some salads

It says 24 hours for the drive-thru but are they closed????

No star on this McDonalds there are employees who complain about the time own work 0 service

Drive true is alway open the table close at 8 over all good

I developed an eating disorder while waiting in that drive-thru.

40 minutes of waiting to order at the drive-thru... once ordered, 4 minutes to receive the food. I dont understand the logic.

Honestly, its hard!!! It was during a big rush, the cooks seem to be really working hard but those who take the orders and make the fries seem totally blasé they dont really care It would have looked like my fries were from yesterday!! I understand the lack of labor but at some point I still have the right, after paying for it, to have an eatable lunch! I cant even imagine the doordash and co how disgusting that must be.

McDonalds remains McDonalds. Everything was good. But we waited over 20 minutes just to order from the drive-thru! Fortunately, the young clerk was nice.

I do not recommend I ordered a big mac and I specified that I was vegetarian, I was served a burger with meat

Terrible service! Extremely rude staff. I will never go back!

The childrens park was closed! I changed tack.

Very slow service

Services are very rotten and whats more, a street person who sells drugs is always around the doors, it gives a good view of the restaurant when you arrive with children, it inspires you to never come back

Wait for 45 minutes before someone comes to serve you at the cash register and the employees look at you and do nothing as usual

pleasant experience Vegetarian options: Never tried vegetarian food yet. Food : 4/5 |

When you ask for a little sauce and in the end there is twice as much!! I didnt return it because it was for takeout and I was too far away. Disappointed.

20 minutes in line at the drive-thru for a drink! No cars parked when their order is not ready. Two terminals to give your order but we take the order more at one terminal than the other. I am very disappointed . The service is no longer what it once was.

Waited 45 minutes for an order and he told the customer we forgot you

We got really sick tomorrow 5/5 diare and vomiting the only thing this McDonalds has in common

They are announcing a new beef and crispy onion poutine. The beef is a patty of beef chopped into pieces, almost no sauce, the fries not cooked enough. Bouette, Bouette

I found a fly in my order bag...

Unbearable waiting time

Sunday 06/25/23 Big Mac is missing 3 loaves (2 only) Sunday 02/07/23 Big Mac is very cold. No napkins. Employees go outside to meet friend during work hours Dufferin Street. Valleyfield Salaberry

I went last night at 11 p.m. and the clerk had closed all the cash registers and internal ordering machines, outside opening hours 7 days a week / 24 hours a day, strange no He made me wait in front of the cash register for 10 minutes only to deceive me in the end to tell me that they are sorry but that they are closed... however the doors are open during business hours, I want to mention that it was raining outside...I ask him for fun if Im waiting in line outside for the car even though Im on foot if he can help me and he answers yes maam he laughs with a mini smile, I ask him since when it got like this... He smiles mischievously again and tells me that hes been working there for 6 months and thats how it is... And whats more, I see a young person waiting for his order at the reception desk.... I left angry...this morning I called McDonalds, it rang a few times, picked up the direct line without even a breath, hung up...the service is really very professional, its exceptional, excellent work, well done to a great team of Fenniant professional in every way.... Its pretty hard.... Same for another morning, my boyfriend and I waited with other customers, we were a total of 5 customers including ourselves... waited until 1:10 a.m. to be served and no joke... arriving late at work because of ultra slow service in the morning at McDonalds... Their criteria are high, but we can see the importance placed on searching for good candidates for positions...having such poor service, a great staff management as a bonus... I will only add finally that the problem would probably come from this level above all...

Surprising wait time

This place is terrible, if you dont speak English they are very rude I but a hamburger for my grand son and no meat in it xxxxxx

I hate this restaurant, the sandwiches are always cold.

Although the poutine was delicious, the lack of staff on the evening of the regatta led to extreme waiting times.

I give 5 stars for the restaurant and the fact that it is still a childrens play area, but it would be nice if the ventilation of the play air was better, the children become drenched in sweat and suffocate quickly Kid-friendliness: Play area with module for children

I went to this place and the lady that took my order was incredibly upset because I spoke English. Does corporate tolerate this ignorant discriminatory behaviour? What happens if youre a tourist? Horrible and incredible that people work for an international corporation and think this is acceptable.

really not fast and clean juice machine doesnt work

Pourquoi lorsque je commande des saucisses Mcmuffin avec ufs sur DoorDash vous n en mettez pas, au début je pensais que c était une erreur donc j ai rien dis mais après 3 fois come on. Si vos employer on la flemme de cuire des ufs après midi dites pas que le déjeuner est offert toute la journer ou retirer le du menu pour garder celui sans oeufs Franchement

I went Thursday Morning to buy breakfeast and 2 carrot muffins. I had to travel to MTL for 2 days. When we opened our muffins the wrappers were off and our muffins had a piece bitten off. It was disgusting. On Saturday went to see supervisor Ali ( he was amazing, and when he seen the muffins he was disgusted as well). Ali was going to talk to staff. Please check your muffins and orders. Kind of worried to go back there.

25 minutes waiting for my order made inside to receive an incomplete and cold order when a few minutes before the employees found a way to laugh, chat and have fun. It seems to be becoming a habit at McDonalds. Very disappointed.

The service is really very long...

Kid-friendliness: Large area Food

Food cold service slow

Took forever for the lady just to take out order from the drive through

Horrible night service. The owner should put more staff.

Decent food employees seem to have adequate training.

Very slow served

Cold coffee was cold

Disappointing 20-40 minute wait

Lazy Workers, Disorganized 30+ Minutes for 6 nuggets amd small fries

The hamburger was a symphony of sadness

Not a good experience, I order at a terminal and I wait and I wait everyone who orders at the counter is served before me even those who arrived after a month and then I receive my order and I am told that the slippers are not available they were when I ordered...no ketchup anywhere the burger bun moist...really not too good experience

30 min to get a lukewarm Big Mac at the drive-thru

Understaffed. Make you waste 40 minutes at the drive thru (we could have cooked ourselves). I ask the girl what they can do to accommodate me. She doesnt tell me anything. She says its normal for me to wait because they are understaffed. She says only the manager can do this kind of gesture. So I ask to speak to the manager who does not deign to introduce himself. Didnt apologize. Either the franchisee is bad, or its the company thats going to the wall lol. The organization and politeness are not there. I wont come back.

Good

Mobile service took half an hour. I had to go inside to ask for my order that was ready and just sitting there because what seemed like half the staff was on break and one employee wanted to get his lunch. Worst service ever. Not worth the wait.

I waited like 30 minutes in the drive through, multiple cars were there with me yet nobody was making orders, or at least they were taking their time, ended up leaving because people have lives, please check your employees

its mc dos OK so dont expect much they service always beff always mix ups forget a lot the orders always young punks...and the big Mac you eat one and still hungry ...Burger king is the place or wendys

Unfortunately I seem to always have items missing from my Door dash orders. Most often, no sauce for McNuggets, no decaf available, extra pickles never added. I am really disappointed as I used to love a good McDo fix in the evening. Doordash service is always good. The problem lies at the restaurant itself.

Amazing

Good food, great service, and money charged reasonable

Courteous and fast service. The coffee was on par with other McDonalds.

the place avoided on supper time.....

Extremely disappointed with their performance I ordered to bring a Big Mac with six meatballs because I arrived at our house he had just four meatballs and the happy feast for my daughter was incomplete he ordered her Pokémon cards when we had asked for a book in French since she is just a year old dont go wrong with your orders lack of experience

The door is opened for us after hour, VIP customer. Free donut!!!!

They finish the order but he leaves it there rotten on the counter instead of giving it to the customers... I waited more than 10 minutes to be served a cold chicken...And also the other time they lost my order only to find it 10 minutes later in the drive-thru on the counter just like that , for minutes...I saw him there from afar on the self-order counter #963...rotten service every time... And here I come across problems before too...forgetting the meat in the bread..etc

Wait 15 minutes to be given cold fries and fresh burgers.

Weirdest McDonald I have been to. It is always full of.. retirees who sit there all day like a bunch of rowdy teenagers.