Pizzeria Romana in Salaberry-de-Valleyfield

Expérience médiocre. On fais une erreur dans ma commande puis lorsque j appelle, on me dit avec arrogance qu ils ne peuvent rien faire car le patron n est pas là. On me fait patienter au téléphone pour finalement qu on me coupe la ligne au nez. Viande pas assez cuite, salade césar pratiquement sans sauce. Nourriture pas très bonne non plus.

I rarely leave reviews, this is the exception. Professional Good And even after an error (forgotten on order), they correct everything Ive been going there for a while and will continue. The negative reviews surprise me because I order every week and its always good, at a good price (pizza) Well, Tastes are in nature

We ordered fries with chicken wing and its burnt and dry, not edible, disgusting, the fries dont taste good, theyre not edible.

I ordered two cheeseburgers via delivery. They made a mistake with the cheeseburger toppings which can happen...and they forgot my Pepsi. Thats not the problem. I called him just to let them know and then they told me that they couldnt do anything for me because and I quote: mistakes happen. I then asked if I could the next time I order at least have the items I paid for and not received which the receptionist subsequently told me that her boss was not there and that she couldnt do anything. I then asked her name and that s when she hung up the line on me.

Cheeky delivery man, imposes a tip while his service really leaves something to be desired, sighs constantly. Really not a good image for the restaurant. For the rest nothing to say :)

Worst order receptionist for delivery. We are customers who regularly order from this location. Tonight I got hung up on 5 times. When I ordered, she hung up without confirming that it was ok. I called back twice and she immediately put me on hold. So I called back a 4th time to be told: Madam, I am the only one to do everything. I told her that was no reason to hang up on me and she hung up again. So I called again without giving her time to hang up, saying: please cancel my order and she hung up again. I just cant believe it. I am a very respectful and understanding person when it comes to labor issues, but is hiring such an incompetent receptionist worth it? Damage. I gave one star because I couldnt give 0 stars.

I would give 0 stars if the option existed!

Disgusting, 1h30 before receiving my cold order....never again! $20 thrown in the trash.

Nice place.

EXCELLENT PIZZA Generous and fresh, real good pizza sauce. Delivery and collection. 4 delivery men on a Monday!!!

The best pizza in Quebec is in Valleyfield!

Very good pizza

June 20, 2024 will remain marked in my memory. The lunches were already good, but the fries were okay. The fries are now worthy of the best canteens! Well done!

Zero first and last time for everyone here

I always order the same thing, the calzone I cant live without it, very good service :)

Perfect

The food is very good the boss is etrodinaire go eat the good year

Its been a long time before my magic cake arrives. Very disappointed. There are no more pizzarias that deliver to the hood

Zebi what are your delivery bro doing for 1 hour Im waiting for my magic bread I want to order elsewhere but the only place there is magic bread and when it arrives its cold get mamw with your stupid delivery guy or the staff is stupid

The delivery guys are stupid and appear as if they dont like their work, change jobs if youre going to ruin your customers evening, there are jobs everywhere that pay!

It is important to note that the investment is not on the appearance of the restaurant but on the quality of service and food. The pizza is excellent and the poutines are original and well stocked. The prices are very reasonable despite inflation and the free liquor is always a plus for us. I highly recommend.

Perfect value for money, the prices are low and the quality is just right for the amount to be paid. The downside is that in delivery, out of at least 10 orders, I only got twice the good liqueurs requested. And even when mentioning that there had been errors in previous orders and insisting on the desired type, there was still an error returned to us which is a little tiring...

I adore

Nous avons commandé un sous-marin en spécifiant expressément que nous ne voulions pas de champignons, de poivrons, de tomates et d oignons. Malgré cette demande, nous avons quand eu un sous-marin qui contenait tout ces ingrédients. Nous avons appelé au restaurant pour faire part de la situation, et la personne qui nous a répondu à été vraiment bête avec nous et nous a raccroché au nez.

Great pizza joint

Slight disappointment since they changed their fries.

Best pizza in town

Trash

Love the service and food very reasonable price and alot on your plate

Pizzeria which is not capable of delivering pizza even after 2 hours 45 minutes of waiting and pretending that it is on its way so at your risk

Call for delivery at 8:52 p.m. on a Sunday. Call again at 9:56 p.m. to ask where my food is. I am told to calm down that it will be there soon and they hang up the line. Received my food at 10:05 p.m. cold. Ask the delivery man why it took so long, he told me in English that he doesnt speak French. I speak to him in English and he pretends he doesnt understand anything. Poutine was bathed in sauce with lumps. Not edible! Small pizza requested pepperoni arrived all dressed. I hate green peppers! When trying to remove the peppers the cheese rose... 6 slices of pepperoni on a 10 pizza... sauce with a bitter, metallic aftertaste. The crust was good, tasted better than the rest. Horrible service, disgusting food! First and last time I order it.

Always great service! Delicious food, generous portions, good prices and fast delivery service. By far my favorite pizzeria!

Pizza was on point!! Hot, well cooked, nice filling, really good dough!!

Endless delivery time, very disappointing more than 1:45 waiting

Super good pizza and side dish! Fast delivery and friendly delivery man!

I waited 1h30 and I didnt even receive the correct order.

I am very disappointed. The order arrived after 1:30 am, cold and with errors. One star is already giving them too much.

No delivery more than 5km.. hard

I waited 50 minutes for a poutine and when I received it the fries were half cooked I called them to warn them of the situation and then he really said sorry and hung up straight away I found it really unpleasant on their part

A good pizza like I havent had in decades. Truly delicious! Fast and courteous delivery. Really satisfied. I recommend it without hesitation. A big thank you!

Very good

ROMANA Special Submarine. It is delicious! Delivery or for brought ONLY. Parking: Near. Delivery & to bring. Delivery&Take-0ut

Poutine degeulaseee fries not even cooked cheese which tastes like calisss even for the smell no capppp I do not recommend 15% of tips for its unacceptable with your delivery men who drive at 500 in an area of 30 gang of cellars I clearly recommend NOT

Good and fast service Good food!!

I was very nasty with the girl I called back to explain and apologize at the same time there is a lack of staff be lenient they do their best yes she was disgusting three layers of peperoni 1 quarter inch of well cooked cheese with real bacon in slices that tasted like grilled meats

I called at 7.30 for a delivery at 9.45 at work they didnt come and I didnt eat thank you very much romana

I would say it all depends...the food is generally good... But the fries are not always cooked enough. My problem is more that I live a little away from the city (10 minutes) and they are trying to charge me delivery costs in addition to the tips (we give around 20%) and I do not see this in any way on their invoice, made at the hand said casually. This is the 2nd time this has happened to us. Unfortunately, I wont call this place anymore because its the only restaurant whose delivery guy asked me this :( THANKS

No easy 1 hour wait. I order after 45 minutes I call to ask if my order has gone and they tell me yes my friend it will arrive in a second I still waited 45 minutes It was still cold

Very very long. And... not very very good. I would have put zero, but we cant.

I just moved to Valleyfield and me and my boyfriend decided to try Romana, To begin with when I called the receptionist did not show good customer service.. a simple romana a moment and put on hold for 5 min.. perhaps a big evening too so I stay on the line and I wait I ordered a plate of chicken pita with extra garlic sauce and he told me that he already had some in the pita, I told him that I knew but I would like to have more, he told me dryly and tells me that my order is being prepared. Good delivery time and my order arrived hot and fresh! However my sauce was missing but it had been loaded..

Correct for take-out only. But a delivery time of 1 hour 25 minutes (rather than the 45 minutes mentioned on the phone). The delivery man was arrogant. Food was cold on arrival. Go pick it up, or have it delivered elsewhere!

Couldnt have dinner because unable to deliver after 2 hours of waiting, thank you very much and order elsewhere next time! !

Got the wings, very tasty and decent price

Ordered a Canadian pizza and a poutine.....both items were excellent excellent especially the poutine...best so far. keep up the good work..well be back for more

Great restaurant I order very often. Very good pizza, not cheap

I do not recommend this place, there are several price errors. Order delivered to the wrong location. When you call about an error in delivery no one wants to hear or resolve the problem. They are always right even with the order and invoice in hand which proves the error. Very great lack of professionalism on the part of the staff and even more so the owners.

Wow superb pizza at Romana, delicious dough with fresh ingredients simply a real treat. Impeccable service, thank you to your entire team

Lack of professionalism, we have been waiting for our order for 2 hours. We call and are told that the delivery man is at the door, 30 minutes later he has not arrived. We call back and tell us its gone. Liars. NEVER order this!

We waited 1 hour for our order only to receive one item out of two and we had to pay the same to then pick up the rest of our order

Oh how good the pizza is!!

Received 2 poutines with no sauce and when I called the guy he hung up on me...

Very good and fast. A good place to bring.

Amazing taste, their pizza is like home made. I will return for sure.

Delicious !! Fast delivery and very good!! The quality and quantity of food is exceptional, I recommend this restaurant...

Took 1 hr to receive order, 2 items missing from my order, not at all impressed with the service. Wont be ordering from here again.

In general the food is ok. On the other hand, the food always arrived lukewarm or almost cold and the service was very slow every other time. 2 and a half stars would be more appropriate for the rating.

Good food, slow service, expensive.

The food is good but when you order delivery it takes a very long time (1 hour - 2 hours of waiting) which means that the food sometimes arrives cold.

Always an error in the address or an error in the order

Missing half of the order but requiring full payment... The rest of the order was delivered 1h30min later cold...

Gang of BS who work illegally, not able to place an order. For me never could!!!

No, but Ive been waiting for my order for 2 hours. I called and the operator said he will arrive soon. I call back 10 minutes later... your order is almost here! The delivery man calls me, he s on the wrong street! The order just came out of the restaurant 2 hours later! No, but what s the rest! To the delivery man who spoke to me thank you he was very kind to the operator well change jobs youre not in a good place! Lose orders and make the customer believe that the order is on its way! I will get a discount????

Disgusting food!! Dirty restaurant and error on the order!! Minus 5 star should be there rating

We ordered a spaghetti at 8:30 p.m. and it arrived two hours later at 10:45 p.m. we called three times the unclassy operator told us its going to happen wait he arrived two hours later, too late we had dinner, they returned it. We had two good Pizza restaurants in Valleyfield Quebec Pizza and Fritz someone set fire to them and burned them. For what?

Poutine arrives 1:15 hours later cold. Im being given credit for next time. But they dont return 1 Putin to me. Today my lunch arrives, but my fries with sauce, he forgot it. The boss is pretty stupid. Last time I ordered there. I have to give 1 star to publish my opinion. But he doesnt deserve it

I have always received quality meals. Le Romana is a restaurant serving the best pizza in the region, a wide choice of poutine, a wide variety of hot subs, part of the menu for Greek gourmets (pita, Greek salad, souvlaki etc.), as well as several excellent and popular starters such as fries, cheese sticks etc... On its menu, Romana always highlights many specials to satisfy the whole family, or meals for two. It is possible to request a menu for merchants in order to benefit from even more discounts.

never seen such a messy pizzaria

I receive the pizza after an hour and a half of waiting! But the order is not complete, the fries are missing. I pay the bill anyway. The delivery guy tells me he will come back in 15 or 20 minutes maximum for the fries. I start to eat, the pizza is cold.... I finish eating and still no fries. As I write these lines, here we are 1 hour 15 minutes later and still nothing. I paid for the fries but 55 minutes later (20 minutes max) he clearly isnt going to show up. Anyways who wants their fries 2 hours later?! So very poor service, I would even say borderline thief. I just cant wait for Pizza Fritz to reopen in September! For me, Romana never again!

Very long waiting service. We call to tell them that the service is long and they tell us who has someone on the way... We heard 1 hour for a magic bread, frankly thats hard

Our employees order at 10am to receive at 1am, lunch arrives at 1:35am obviously their break is over so I send the delivery man away and call the restaurant for an explanation, today at 1:40am I call to speak to a manager but he is not there , so I explain myself to the guy on the phone, basically he insulted me and sent me ........., I had never been treated like this by a restaurant especially since it was their mistake, Our company will no longer start there, its a big lack of professionalism coming from Romana, their employees have clearly not received any education, its going to go far.

I call before leaving Vaudreuil to ensure that my order will be ready when I arrive Once there I learn that they havent even started to prepare it A big 0 for the service of this company I do not recommend this restaurant to anyone

Price, service, pizza, #1 on everything In addition to the free fries in take out Very polite and courteous, thank you. YOU

Was good. Will visit again if got chance.

Chicken still frozen in the club sandwich. Bland and disgusting brown sauce. Ham instead of bacon on poutine. We should have checked the reviews before ordering via a delivery app.

It s delicious

After a few tests it remains the worst restaurant ever eaten! When ordering the wait is very long and cold, the cooking often burns.

Good

Very good food but very slow delivery service, often over an hour late

Very good

Good pizza

Super good pizza and poutine

Order 3 times in the last 6 weeks. 1st time the food was good (mozzarella sticks and calzone). 2nd time (mozzarella sticks and Greek salad) the salad was made with dried cucumbers, old onions, and not fresh tomatoes. Not edible. 3rd time ordering 2 12 inch pizzas. Got sick not long after eating and found a hair cooked in the cheese. $30 in the trash. I called to speak to the owner and he was defensive and ended up saying that next time he will make me a special when I order. I would order from another place.

Kings pizza a delight! There was an error on our order and they fixed it correctly!

Its good