Ben & Florentine in Salaberry-de-Valleyfield

Superb place in Valleyfield for lunch or dinner not to be missed

The meal was excellent and the service perfect. However, eating with your coat on your back because it is too cold in the restaurant makes the experience much Less pleasant.

Horrible restaurant, I arrive with my girlfriend at 1:40 p.m. (it closes at 3 p.m.) the young man at the entrance tells us that they are closing?!

Crowded restaurant, and I received my plate in 5 minutes. Extremely satisfied!

15 minute wait between the two doors at 12:30 p.m. No hello from the waitress. Waiting 20 minutes before getting a semblance of a look, we left

Great, very dynamic team

Of all the Ben&Florentines we have done, this one is by far the WORST. Extremely long service, I had to chase the waitress. After 30 minutes of waiting, we still didnt have our coffees. All our table neighbors were complaining. Go somewhere else. Dont waste your time.

Price boost, and no matter what you take you dont get your moneys worth bour their potato plate which costs 0.50 under me I have never been disappointed with 2 beconed eggs I tried the big plate at $20 autent disappointed my going to Tim

Smiling and efficient waitress. Super good food!

Expensive for what it is!

Horrible experience. (Group of 9) Endless wait to take our orders. (1 hour minimum) We had to ask where our plates were. A few minutes later, the plates arrived with 75% errors and missing plates. One of us received his order once everyone had finished. A hair on the plate, missing extra bacon, eggs turned instead of scrambled. We had to ask 4 times for glasses of water. Not to mention the temperature. Endless heat. Several errors in billing. We will not return to this place.

Very good as usual.

Chaotic! Asked for a poutine dinner and I got that instead! Dont come to dinner!

My partners dish was lukewarm and the sausages were dry. The air conditioning didnt work or had a problem because it was so hot it wasnt pleasant, we couldnt wait to leave. Hats off to the waitresses, they were very efficient despite the heat and traffic.

Very long before coming to see us for coffee, long before ordering and receiving our plates. Overcooked potatoes, not good. 1 slice of ham. Old orange on the plate. I wont come back again.

Very good service. The portions are generous and the price is good. Kid-friendliness: Family restaurant.

Very good service and very good meal Kid-friendliness: Very family-friendly Wheelchair accessibility: No problem in wheelchair

My lunch was not prepared to my liking but the service was second to none.

Véronique at the door is anything but friendly. Unable to manage his tables. Naughty and abrupt. To avoid

The waitress was very nice and the atmosphere was normal, but I ordered a western omelette and I had about 5 to 6 pieces of ham. Very disappointed!!! My partner ordered the traditional lunch but 2 eggs were not well cooked. So, very disappointed and I do not recommend this place.

Very long waiting time, another waitress came to ask us why we had tipped so low and then told us to hurry up and leave, the hostess spilled water on us

May 25: terrible, unpleasant, slow service Cold food We are starting to realize that there is a shortage of staff, this is no longer a reason not to provide service. If you are in business and your restaurant is open, you must be able to offer your customers the best experience, nothing less than 100%, otherwise close your business

Only have one word to say try the Crispy French toast fantastic

Good food, good service and fast.

Excellent service and quality

Extremely long service! However, there was no shortage of staff. Poorly organized?Sorry but we wont be returning.

Having tried several Ben&Flo in different regions, I find that this is the only one where the quality is not there. Slow and inefficient service, the plates arrived cold, the Hollandaise sauce coagulated on the Benedictines, the fruit rotten or dry, the spinach sticky, no effort for the presentation, the edge of the plate was full of splashes of fruit juice and sauce. Obviously apprentices in the kitchen, there should be more monitoring and rigor on the quality of the plates before being served. Unfortunately this was our last time at this branch.

My recent culinary escapade at Ben & Florentine in Valleyfield proved to be a most satisfying taste experience, bathed in a warm and welcoming atmosphere. I opted for the Ben & Florentine Poutine, a choice that proved to be a real delight for the taste buds. The perfectly cooked potatoes, combined with the three exquisite meats ham, bacon and sausage created a harmonious and comforting blend of flavors. However, on the service side, some imperfections should be noted. A menu was missing when we arrived, and our waitress failed to bring us the promised bread. Additionally, specific requests seemed to result in additional delays, although our waitress was friendly and professional despite her apparent overwork. Fortunately, the tasty coffee and pleasant ambiance helped elevate the experience, creating a balance between the small inconveniences of the service and the friendly charm of the place.

Potatoes are good...omlettes...meh...soggy peppers sickly green onions...not a fan

Very good meal lots of everything.... fresh fruit, welcome and fast and pleasant service

Forced to ask 5 or 6 times for my coffee from the waitress who chattered in the kitchen door whose name is Mélanie cold plates a service of mmmmm Ill stop there because I could say more

The service is long, even very long! We waited 30 minutes before getting a place; people who arrived after us passed and gave our name. Weve been sitting for 30 minutes now and still no coffee, still no one who has come to see us! Finished for us.

Top service

A very good restaurant

A nice place to eat with the family.

Really more of the same. Very expensive for lunch. I will continue to eat at home

Beautiful, clean, good service, reasonable price.

very good restaurant, the food is good.

Excellent service and very good!

Lots of people but the food was worth it!

For a Dec 26 I am disappointed with the service that was offered to us today yes the restaurant was full but its not the first time Ive been there and its full like that no menu to give when we were seated no refilling of coffee during lunch or visit from the waitress to our table as she passed by so frequently. But the food lived up to my expectations

Good food and nice service.

Always, always smiling and welcoming! Good food! Love all the staff!! Thank you!!

Very good service comes to offer us a refill when our green water is empty Vegetarian options: Menus made for vegetarians Kid-friendliness: Several meals available for children

Good food, but very very slow service. Lots of people!

delish

Very good food, friendly waiters, however if you go on the weekend, expect queues outside and slower than normal service.

Food nothing to complain about. Service a little slow during peak hours.

Very poor service. Waitress not present, no refill of coffee or water. Half of the orders received were not what was ordered. The other waiters were arguing among themselves.

Very good hearty lunch

Delicious meal and excellent service

Price a little expensive for the quantity of fruit offered with breakfasts compared to other restaurants.

Good place to have a brunch.

Lunch was delicious and the service was very efficient and fast.

Great selection, quality and service

On a few occasions, presence of waste and utensils on the floor, waiter/waitress leaving them themselves, staff at the reception have their backs turned with a slight attitude. The food is excellent but the service and administration leaves something to be desired. Seriously need a dining room manager.

Place was nice. Service a little lacking. The meats were extremely salty except for the sausages. My omelette was wet because they didnt wilt the spinach before hand. Other than that it was good

Be advised that in this restaurant, we do not tolerate waste! You have to ask for the applesauce included with lunch, the chipotle sauce with dinner, all remarkably said with attitude. The waitress even allowed herself to make an insolent comment by picking up a plate with leftover bread from a cheeseburger. Seriously, its true that a lot of food is thrown away in restaurants. But the arrogance of the waitresses is no way to encourage customers to reconsider their order. Giving a credit if you just have toast, no compote or no sauce with your lunch, this would be a better way to make customers aware that waste is not a value of the restaurant chain, all by thanking customers who order in moderation.

Excellent service our waitress made us laugh throughout the meal and she even found ways to save us money when changing our plates excellent service and beautiful renovation

We returned for lunch around 11:30 a.m. we received our meals at 12:45 p.m. the service was long waitress not present I ask if we will have our plates soon responds with a stupid look that it wont take long we got it 20 minutes later... very disappointed for the first time

Loved it I will come back

Very good and fast. Was impressed. Thx

Very poor welcome, wait of 20 minutes before being able to order, wait of 30 minutes to receive 2 bacon eggs, wait of 10 minutes to pay... 1 hour wasted for a mediocre meal with frozen potatoes... and the floors are always full of detritus

Great place for breakfast. Potatoes have an onion flavour. Great taste.

As soon as me and my family got in we were seated to a table and given menus. Thats why I gave 1 star. 20 minutes later and nobody passed to take our order or even at the least bring us coffee and juice while waiting. When you are about to drop between 60 and 100 dollars on a brunch and cannot even have your presence acknowledged, theres a big problem. Suffice to say we chose to eat today so we left and found somewhere else. Place to avoid

Very clean! Spacious and airy restaurant, excellent lunches, friendly staff, smiling and eager to serve you, which is rare these days

Firstly, I must say that we had excellent service from our waitress and the restaurant manager. Waiting more than 45 minutes for eggs/Bacon One of the 2 plates was returned to the kitchen because the cook doesnt know how to make a broken egg! . It came back an eternity later identical to the first. Fortunately the manager intervened to quickly bring me something suitable. No fruit on the plate, overcooked potatoes. There are clearly things to sort out in the kitchen.

I went with my family on Saturday and the experience was unpleasant. The service was super slow. It was understaffed. I asked twice for coffee and no one came to ask if we were missing anything when I needed a napkin. Impossible to use properly. The restaurant was dirty. Food lying everywhere, even under my chair. The food was dry. The fruit was cut the day before but super dry and heartbreaking on the plate. Since Saturday, I have had stomach cramps. Seriously need to review the freshness of your food

Im dsl...but so much too long and in the end after almost 1 hour of waiting the lunch was cold!! However, I offered to pay after a bite but the waitress refused because she was aware of the problem. First and last time

Very good place in Valleyfield to have a good lunch..

Delicious food and great service

Food is fresh and tasty nice ambiance

On the door it says closing at 3:00 p.m. but it refuses customers from 2:00 p.m. because they say they have had too long a day.... Response from a teenager who doesnt seem to want to work. There were 5 customers in the restaurant at 2:00 p.m.

Excellent service

Perfect!!

Everything is perfect Impeccable service, well stocked plate Enjoy your meal

Not sure where to start...terrible experience from the moment we walked in. The hostess barely acknowledged our presence (we got there after 1pm, therefore the restaurant was pretty empty) we were 3 people and she gave us only 2 menus. The coffee was so strong that none of us could drink it. We ordered a smoothie and never received it but got charged for it. And worst of all, I explicitly told the waitress that I am allergic to pineapple and requested to not put any on my plate. Once I received my breaskast plate, the first thing that I noticed on my waffle was a big piece of pineapple with 2-3 pieces of melon and 1 little piece of banana. The waitress did bring me a new plate but i believe there was still traces of pineapple since I started an allergic reaction once I started eating. We used to love going to that location before they did the renovation but since its been re-opened, we tried it at different occasions and the service and quality of food were lacking every single time. This time was definitely our last.

Phone number that doesnt work or no one answers

Everything is really good, however the eggs I received were not cooked enough but they were still very good.

large portion and very good

Un peu desevent comme restaurant de brunch. Les toasts aux avocats nétaient pas très garnis, les ufs pochés étaient cuits durs et froids, et le choix du fromage nétait pas écouté... Service slow et qualité moyenne Wheelchair accessibility: Accessible bathrooms

best lunch in town with best service

Good lunch, it all depends on the choice of plate. Some are very good and others a little less. Not too noisy if I compare with other lunch restaurants

Excellent lunch and service!

Always good food, big plates and good service.

Sunday morning 11 a.m., polite welcome, we receive our coffees quickly and the order is taken with great kindness from our waitress. After about 45 minutes of waiting we received our plates. Oucccch 2 overcooked eggs, nothing said, my partner asked for dead eggs, she received the same thing as me, overcooked eggs. Even our friendly waitress couldnt tell the difference?? We ask to redo the eggs And there we wait for the return of the plate I had to ask the restaurant manager to go look in the kitchen. In the meantime, our great waitress left us with an almost identical plate oufffff A chance that the restaurant manager had asked the cook to redo. After a long journey of more than 80 minutes we managed to eat Me a cold plate and my partner an edible plate. The problem is in the kitchen there are people with a lack of professionalism In the kitchen and a lack of respect from the customer, waitress and even the manager. Please change, there is no one in the kitchen with a skill of 0 Thanks to our waitress and the restaurant manager But in the kitchen its a big 0 Not sure Ill come back with this experience.

Super good and good service

The food is good. However, the service could be better. During my 2 visits (weekend) it was difficult for us to obtain what we were missing at the appropriate time. Had to ask to place our order. However, there were still 4-5 people on the floor. Maybe just a team not used to working together/in training.

Nice and enjoyable. Always good!

Delicious

good breakfast very good service but very expensive! unless your having a plain two eggs bacon or sausage breakfast its reasonable. this time April 19 service was very good but everything was cold even the coffee was lukewarm for what they charge for breakfast they could at least serve it hot 2 stars

Choco/banana crepe. Custard + whipped cream. A delight.

Cleanliness and variety for lunch

Waitress in the juice a lot of people I understand but a smile.

Excellent service

Fast service and great waitress who came back quite often to refill our coffee. We go back!

Waitress was rude. We waited more than 40 minutes for our food. It came and was wrong. Potatoes werent fully cooked. We got pancakes instead of crepes. Bad experience overall.

Good lunch restaurant

Skillet 3 meat amazing

I had a good opinion of this restaurant chain but on my last visit, my son who hates runny egg yolk ordered scrambled eggs. As he stuck his fork into the pile of scrambled eggs, some of the yolk began to leak.

Welcoming and warm staff. Excellent food.

Very good service, smiling waitresses, and very good lunch

Usually, I love eating at Ben & Florentine On the other hand, the waitress was hardly present and the service was rather slow in this branch. The good taste was nevertheless there and the prices were reasonable!

I received my cold eggs and my hard, crunchy potatoes. My waitress wanted to get paid, I still had my plate in front of me. The coffee is good as well as the sausages. The first and last time I go there.

Its probably the best breakfast place in this city

Over easy eggs were served cold and 1 was cooked through. If all you do is eggs...

Lack of freshness, too hot Omelet not well cooked

Worst experience at any of the ben&flo I ve ever went to in the province of Quebec.. i also tried DoorDash to order since the service in store was horrible and the 3 times I ve tried placing an order, my order got canceled by the restaurant. Try and explain that to the owner now.

My meal was cold, I asked to have it reheated, the entire plate was changed, so wasteful and to make matters worse, bacon was added to my fries even though I dont eat meat.

Excellent food. Good atmosphere. Staff a little slow but courteous. We are not crowded like elsewhere. For a good egg Benedict this is the place!

Great food and excellent server.

Excellent food and service

Good service, good lunch...yum yum...

Cheeeeeer

Very good, beautiful plates and lots on the plates

Very nice and pleasant restaurant, and if by luck Catherine is your host,,then you will truly enjoy your experience.

My favorite mainstream breakfast restaurant in town.

I loved it Parking: Full Kid-friendliness: High chair, booster adapter Wheelchair accessibility: Wide door

Very good food! I highly recommend that you come and try this restaurant for lunch.. me and my girlfriend loved it

The best poutine for breakfast

It was excellent. The food was a bit pricey but the service was outstanding.

At these a restaurant more than perfect I love it from AaZ these more than perfect in everything

This is my favorite restaurant for lunch

Always great service! Well done

Very good atmosphere. Eat well.

Its quite expensive for what you get, the potatoes taste like theyre frozen, the eggs are cold, the coffee is quite ordinary, I think youd be better off going to a local lunch restaurant, youll be better served, especially since its is cheaper.

No consistent covid protocols. Not everyone had to check in. They said when busy we dont do it. Had to check in but everyone shares the same pen.

Very good service Delicious

Very fast

Good value for money! And then the customer service is splendid, as is the time to receive the plate! I will definitely come back!

Food was barely warm, bread was stale and there was a hair in my english cream . We will not be coming back anytime soon. Waitress was polite.

A first and surely a last too. Couples breakfast with a couple on July 31, 2021. We ordered two plates at $9.95, The service left a lot to be desired. We were served by Christina. $22.89 with taxes for a total of $26.32 with tip. We only have the receipt to offer you in photos. We no longer plan to return there following this disappointing first visit. Review written on November 1, 2021 in Salaberry de Valleyfield, Quebec, Canada.

The best service thanks to Vicky!

Freshly made, perfect hollandaise sauce and smoothie as good as ever!!!

Always very good with generous plates.... very good service

I really liked the French toast he had on my plate. But potatoes will never beat the potatoes of Allô mon Coco!

Very good service, good and hot food

Its really ordinary nothing more, not worth a detour and the prices.....3 times egg bacon and sausages $50???? No

Very good place and good service