Sushi Shop in Salaberry-de-Valleyfield

1330 Bd Monseigneur-Langlois, Salaberry-de-Valleyfield, QC J6S 1E3, Canada

★★★★☆
(385 reviews)
Categories: Sushi restaurant Asian restaurant Japanese restaurant Restaurant Sushi takeaway

About

Le premier restaurant Sushi Shop a ouvert ses portes en 2000 et depuis, la chaine Québécoise est devenue un précédent dans la cuisine asiatique. Dès que le client franchit la porte, il sait qu’il s’apprête à vivre une expérience mémorable dans l’un de nos restaurants japonais. Rouleaux croustillants, bols Poke, Sushi tacos, Sushi burrito, Sushi pizza, options végétariennes, Maki et Sumomaki pour en nommer quelques-uns. Vous pouvez commander vos sushis pour emporter ou en livraison. Pour connaître les services offerts dans votre restaurant de sushi local, rendez-vous sur notre site web.

Website
locations.sushishop.com
Address
1330 Bd Monseigneur-Langlois, Salaberry-de-Valleyfield, QC J6S 1E3, Canada
Plus Code
7VC8+5W Salaberry-de-Valleyfield, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–9 PM
Tuesday
11 AM–9 PM
Wednesday
Closed
Thursday
11 AM–9 PM
Friday
11 AM–9 PM
Saturday
11 AM–9 PM
Sunday
11 AM–9 PM

Services

Service options
Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet Wheelchair-accessible car park
Offerings
Happy-hour food Healthy options Small plates Vegan options Vegetarian options
Dining options
Lunch Dinner Catering Dessert Seating
Amenities
Toilets
Atmosphere
Casual Cosy
Crowd
Family friendly LGBTQ+ friendly Transgender safe space
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.5
★★★★☆
385 reviews

Most Mentioned

order (27) poke bowl (18) phone (10) price (10) loan (5) bubble tea (5) luck (5) salmon (5) stars (5) employe (4)
5 stars
152
4 stars
87
3 stars
33
2 stars
31
1 stars
82
★★★
September 2, 2024

Food was really ok, however the staff was unfriendly and even didn’t come to the table to take orders.

August 19, 2024

When I went in to order I was the only one at the counter, I waited almost a half hour just to get the wrong poke bowls.

August 15, 2024

0 service. Zoe needs to be fired. Her attitude is beyond the limits. I don't think she realize her behavior. Low standards. And message to the owner: please don't copy paste the message back to the customer. You know it is not the first complaint like this. Take action and read back the previous reviews from other customers. If you, as an owner don't do nothing about it, you are as well a part of the problem. Don't ask why the ratings are going down for your business.

August 10, 2024

Placed an online order at 6:00 and was ready by 6:30(so they said) I showed up at 6:45 to give them more time and I was told upon arrival it’ll be 20 minutes more to wait???? Very disappointed. My order was only a salmon spring maki. Won’t be coming back. The wait isn’t what bothered me, but more that they were (the two employees) laughing and talking behind the line

July 22, 2024

The young teen girl at the counter was unbelievably rude to myself and all the other people who passed before me. I’m surprised she’s still employed. If my manager saw me acting like a pompous degenerate handing out attitude faster than sushi I’m certain I would have been directed to the door. Not to mention taking multiple peoples orders, making them and serving them while I wait for mine to be started despite having ordered online 20 minutes prior to my arrival. Her parents have failed her and she has failed her employer. Discouraged with this low performing generation. This specimen belonged in a dumpster after prom.

October 6, 2023

Unfortunate to wait 40 minutes for one bowl while orders 4x larger than mine were ordered, made and given 25 minutes before mine as it was completely forgotten. My first time and last for sure. I understand being busy, but dang.

★★★★★
May 28, 2023

The poke bowl was so good! The pizza is a bit small but taste is 100%. We got our food in 10 mins so not sure why there were so many complaints here. Love this place ❤️❤️

★★
April 26, 2022

So here we go again ..I'm giving this place two stars was almost a 3 star but only gave two cus the place was very dirty!! Tables all dirty floor too and when. I asked to clean it she did fast job with a brown paper and I mean fast job table and chairs were still dirty she only did like half table too ...and we are in this pandemic..and the place was like this...plus for the price ya pay should get fast good service..cost us 135$ and like I see in the comments yes us too were missing things good thing my gf knows what the Sushi s look like not all but some so maybe we were missing more and don't know it...anyways and the bubble tea s were not cold and like only one had ice in it. Plus gave that to us at end . To bad.. but in all the sushi was very good and nice .

★★★★★
November 23, 2024

The owner is so kind and the food is great. 10/10 would recommend. The owner is super nice and the food is fresh and delicious. 10/10, I will go back!

★★★★★
October 23, 2024

Motorcycle outing with a stop halfway in Valleyfield. Solo dinner at the sushi shop. Very nice presentation made by the Chef. Relaxing music, plenty of time to enjoy. Perfect outing!

★★★★★
Local Guide
September 23, 2024

I went there this afternoon and received impeccable service, even though I had not pre-ordered over the phone. I received my order (perfect) and with a smile from the staff there. Nothing to complain about!

★★★★★
August 23, 2024

excellent service from the employee Zoé! very good, efficient and resourceful employee.

Local Guide
August 23, 2024

For 3 months I have never been so disappointed with the sushi shop that I loved to go to often with my family, I specify allergies to peppers, no attention, looks at me rice and do not want to make another bowl, despite their mistake, no greetings when returning, laugh in my face, I have never seen such a lack of respect, they are the kings not the customer! In addition to welcoming me with something or sushi at that time, its unacceptable and I never usually give a low rating!

August 23, 2024

I waited over an hour for a simple order of 12 pieces

August 23, 2024

After choosing the deluxe 52 pieces, AND PAID, we are told that it takes AN HOUR to do it. At lunchtime. You should start by saying that for this order it takes this time. The young person at the counter also makes a speech as if it is the customers fault that they are not capable of providing service. Very insolent and no solution offered.

★★
July 23, 2024

expensive sushi, the tables are all dirty, the Mexican music doesnt set the mood and the employees clearly dont want to be there. All in all, the sushi was good.

July 23, 2024

Our dinner had to be ready by 6am. At 6:30 we were there and they said there were still 30 minutes left so 1 hour late!! We came back at 7:45 so 1:15 later and they said to wait another 30 minutes. Amazing !!!! We will have waited a total of 2:45!!!! Its ridiculous !

July 23, 2024

Wait 2 hours for 2 pokebowl and be told it will take 20 minutes more

July 23, 2024

2 hour wait for 2 poke bowls (they mentioned 50 minutes on the phone) so we returned to be told that there would still be a 30 minute wait, very poor service

July 23, 2024

Unbelievable making us wait for our order I placed my order at 5.24 this Sunday and received our order at 8.15 Made us come back for 7.10 and the order wasnt ready Still waiting .. arrived at 7.45 tells me in 5 minutes oufffff it took 20 minutes to finish at 8.15 The guy at the counter doesnt even look at you and doesnt even apologize Several customers on site and everyone looked angry He should have stopped taking orders Amazing pitiful service and no smile Yet an order over $140.00 and with additional errors

June 23, 2024

Let me describe my experience at Sushi Shop in Valleyfield. First of all, the family and I sit down to eat our favorite sushi. Last night, the room manager was not the same. I had to order on the plastic menu with a marker as usual but the new menu being black the waiter must not have realized that he had forgotten to order three rolls. Once seated, we start to eat and immediately stop, there seems to be a shortage of sushi... so I return to the counter where I previously paid my bill and gave a tip of 15%. The waiter explains to me that the chef gave away the sushi but still comes to the table and ends up telling us that they are going to make another one (but I never received it). We calmly finish dinner and several minutes later, I decide to go to the counter to see where our missing sushi is. To my great surprise, the room manager explains to me that he has changed his mind and that he will not finish preparing our suicide bomber. So Ill do a little summary for everyone. We charge in advance We recommend a tip of 15, 18, 20% but no table service is offered We only serve part of your order and we dont worry about your customers. I am a big consumer of catering, never in my life have I been so poorly received, served and insulted Sushishop Valleyfield

June 23, 2024

Ive been going to this sushi shop a few times now and the service is really disappointing: Waiting (30 minutes) longer than the time indicated on the web order Not very generous portion. If you are hungry and want fast service or simply within an acceptable time frame, go elsewhere. I do not recommend this restaurant

Local Guide
May 23, 2024

EATING A POKEBOL/SHRIMP AND IT WAS DELICIOUS EXCEPT I WOULD HAVE PREFERRED A LARGER PORTION IN MY BOWL. IT MUST SURELY BE CHOSEN THIS WAY. I WILL GO BACK FOR SURE.

★★★★★
Local Guide
April 23, 2024

Great sushi. Quick preparation

March 23, 2024

Very rude staff

★★★★★
Local Guide
February 23, 2024

Perfect sushi, perfect in taste and perfect in view.

★★★★★
February 23, 2024

Vegetarian options: GOOD Parking: GOOD

★★★★★
February 23, 2024

The best sushi place in town!!! During rush hours there a little waiting time . But it s normal figuring that sushi doesn t take 5 minutes to make

★★★★★
Local Guide
February 23, 2024

super good thank you quick service

★★★★
February 23, 2024

Good food. Not very nice place to eat, dirty tables. Prefer to have a takeout. The staff tried to be friendly and nice but they are obviously overworked and the place is understaffed.

Local Guide
January 23, 2024

I believe that employees need more empathy to deal with the general public.

★★★
January 23, 2024

Always very long to receive your order. Minimum 20 minutes late after the scheduled time.

Local Guide
January 23, 2024

Waiting for 10 minutes without giving any sign of life while the customers enter, no interaction with the customer except crowding the customer to put sushi dishes on the shelf (11:30), its not the first time Ive bought at your place but definitely the last one, I much prefer to make the 20 minute trip to Don Quixotes Sushi Shop to be served!

January 23, 2024

I am a regular customer but I dont know why. There is a woman who works there who treats delivery people this way. I witnessed two cases. The first is when she yells at a group of delivery people telling them to wait for orders in a provocative manner. The second case is in front of me, a delivery woman entered first with a food storage bag, she looked at him but did not pay attention to him because she knew that he worked in delivering orders and did not pay him any attention. didnt even say hello. Immediately behind him, a customer came in and immediately behind him, she greeted him and said hello to him twice because he hadnt heard her the first time. I would like to remedy this because those who order are also the customers and the delivery person is for this mission with all the climate conditions they are always present.

Local Guide
December 23, 2023

Again, waiting time like they go and catch the fish and plants the rice and waiting to grow. It not ok to wait 30 minutes for a sushi. In my opinion

December 23, 2023

Time management and prioritization faulty! Unable to meet promised delivery times. Order placed online, 1 hour before pickup time. Arrival on site order not even started. 1 hour later, after being told that it would be ready in 20 minutes, still no order ready! Funny enough, after taking out my card to request a refund, I was informed that my order was on its way and that it would be ready soon! The sushi is good, the staff works, but due to the lack of staff and the high volume of orders they are not able to properly plan their delivery. Too bad, its happened a few times, I dont think Ill go back. Furthermore, after waiting more than 2 hours for my order, I was never offered a small compensation, which it seems to me would have been the least possible.

December 23, 2023

Im giving one star because my first experience was very disappointing. Order placed online and we waited 1 hour 20 minutes longer than the scheduled time. No compensation from the restaurant for the additional wait. The sushi was good but all fell apart when you picked it up with your chopsticks. Im not even thinking of going back because the experience was so bad.

December 23, 2023

DISAPPOINTING, This restaurant is getting worse and worse. Bad management, meals are never ready at the requested time, and the quality of the food is really bad. When we eat sushi, we still expect a certain level of freshness. I gave it several chances and now its over, I wont go back.

★★
December 23, 2023

I like sushi but there is never ginger and wasabi on the platters... I also tried their Bubble tea.... Extremely disappointed. The tapioca pearls really need to be revisited because theyre not good at all. This is what makes the drink good and sought after!

December 23, 2023

Orders online, by phone or in person at a specific time are always at least 30 minutes late MINIMUM. After several chances, its over for us. Last time 1:20 hour wait was too much

★★
December 23, 2023

Very good, but more than an hour of waiting... several customers were served before us (we ordered 1 poké bowl, and 2 types of sushi; vegetarian and cucumber...), very disappointed with the service, although the employee who Served us was very polite at checkout.

Local Guide
December 23, 2023

Horrible service, plus the old Asian lady is seriously arrogant with her customers. I will never go back there. I have been there 3 times and the 3 times I was extremely poorly served. Always ordering late, the old Asian lady seems disgusted by her work and launches her frustration at her customers. Restaurant to avoid if you like courteous service.

★★
December 23, 2023

Ive been ordering from here for the past few years and the quality has gone down so drastically is truly sad. The sushis are really badly made, the wasabi looks like its expired.. I would not recommend ordering from here anymore. Youll have better quality sushis at the IGA at this point.

★★★★★
December 23, 2023

Really good

★★★★
Local Guide
December 23, 2023

Great poke bowl. Service is a bit slow though.

★★★★
Local Guide
December 23, 2023

The sushi was good and the service was quick. I remove a small star for the service which sometimes is not super courteous

★★★★★
Local Guide
December 23, 2023

Amazing rolls! This name brand restaurant chain has consistent menu and ensures the quality of fish. It s not authentic sushi, but it s the place to get delicious rolls with explosion of flavors!

★★★★★
Local Guide
December 23, 2023

Delicious, prepared with care and the weather was good considering there were only two of them.

★★★★★
Local Guide
December 23, 2023

Explosion of flavors, lots of choice, thank you for your service, it was a treat

★★★
Local Guide
December 23, 2023

I had specified gluten-free and there was tempura in one of my sushi...

★★★★★
Local Guide
December 23, 2023

A lot of options to choose from. Time to be served was ok. Place and restrooms were clean.

★★★
Local Guide
December 23, 2023

Whats the point of ordering online in advance if it means waiting on site for more than half an hour, especially when you arrive at the time youre told but well give you ten 10 minutes but in the end more than half an hour.

★★★★
Local Guide
December 23, 2023

Bon sushi mais je dirais quils sont vraiment dispendieux comparativement au sushi que je fréquente normalement. Qques clients mécontents de la lenteur du service durant ma visite, pour ma part pas loin de 30 minutes pour recevoir ma commande ce qui est environ deux fois plus long que ce que je vis à mon sushi favori dans mon bled.

★★★
Local Guide
December 23, 2023

Asian lady is arrogant, bad service on her part

★★★★★
December 23, 2023

Very good service,

★★
December 23, 2023

very bad service!

Local Guide
December 23, 2023

Always do error on my orders and it never their fault Thats the worst place to order or make sure everything is fine before leaving Food

★★★★★
December 23, 2023

The chef was understanding as my wife had just given birth and he still made me some sushi before closing. Sushi was number 1 as a habit

December 23, 2023

I have a receipt and order number that I made via online ordering (every time I try to order by phone I am kindly suggested to use online ordering. I decide to do so. use for once after 1 hour of waiting I will pick up my order. I am told that it has not been treated. POINT. We serve another customer. Again. I ask, ok but have I already paid? My boss takes care of it, she confirms I need to check the modem? I see who has a good line so I go outside while the customers are served. I come back, they dont look at me, they tell me that they didnt receive it maam!!!! Point !! Okay!! It s possible that you didn t receive it, that s fine with me!!! But deal with the problem! Tell me something wrong! We haven t received your order, what do you want, I tell you!!! (customer service also includes handling problems my little guy!!) Im still waiting for my refund after 4 hours! Zero !!!!!!! Support! Zero we are sorry, or even provide a solution! ! Customer Service - Zero! Neither the employee nor the manager! Not even a sorry!!! Just go away!!! we dont have time! People avoid looking at me!!! Lets see! I do not recommend online service and even less in-person service!!! We ended up refunding it after closing hours, only the price of the order! We kept the tips . Very ordinary! I was not even offered a % discount to apologize for the problem and above all, for the completely poor service!

★★★★★
Local Guide
December 23, 2023

Fresh, very fresh

Local Guide
December 23, 2022

Extremely slow service

December 23, 2022

Les sushi sont bons, mais le services totalement désorganisé. Nous avons dû attendre plus d une heure sur place après l heure qu on nous avait promis lors de nos dernières commandes. Aujourd hui, quand nous sommes arrivé, notre commande était égarée a travers plusieurs autres et n etait meme pas commencé. C est terminé pour nous avec ce resto. Dommage

December 23, 2022

Good food, horrible service. After waiting 2hrs on an order they informed me it was now canceled.

December 23, 2022

Commande à 16h40, je paye et donne du tip, on me dit que ça va être prêt pour 40 minutes. Jai enfin eu ma commande à 18h20. Oups, non il me manque un morceau encore 2 minutes. Il est 18h30, enfin jai reçu ma commande complète. Encore une fois aucune excuse. Sérieusement ny aller pas et ne perder pas votre temps. Aller encourager un autre restaurant de sushi.

December 23, 2022

If I could give zero stars, I would. Very poor customer service!!! I tried different ways to order; online, in person and over the phone. EACH TIME, I waited 1 hour or more to pick up my order, in addition to errors in my order for sure! We are never entitled to an apology and no question of refunding frankly, I don t even understand how it s possible that it s still open! Dont waste your time, go buy your sushi elsewhere!

Local Guide
December 23, 2022

Very disappointing portions for the Poke Bowl.

★★★★★
Local Guide
December 23, 2022

Good service, the sushi was delicious.

December 23, 2022

It s a shame because I love sushi shop. But the location in valleyfield has got to be the worst one. Extremely unorganized. I always place my order well in advance, 5-6 hours in advance. Yet every time we go to pick it up, they haven t even begun making it. I order around 1 pm for a 6:30 pm pickup. We go to pickup at 6:30, we only get ahold of someone at 6:48, and only then do they start making the order. That doesn t make sense! The place is filled with people waiting over an hour. Why continue to accept orders if they don t have the capacity to fulfil them? Extremely disappointed that I allowed myself to give them yet another chance.

December 23, 2022

Very disappointed! I ordered more than two hours in advance to make sure I didnt overload the restaurants orders. I finally received my order an hour later than expected... so check your order carefully as there were some errors!

★★★★★
Local Guide
December 23, 2022

The sushi platter was excellent.

December 23, 2022

Poor customer service, no chance Ill go back!

December 23, 2022

If I could put 0 I would. Worst experienced customer service, the staff are stupid and I almost certainly get my order wrong. I dont understand how they are still open with such service!

★★★★★
Local Guide
December 23, 2022

was amazing cleaniest place and best service , when i asked for extra rice , i got extra rice. :)

Local Guide
December 23, 2022

Order a chicken and mango Poké bowl In the description it says mango and in the end I had to look for the mangoes in my meal Bland chicken and added chili peppers in the bowl that werent even in the ingredients When I called to inform the manager she spoke very little French and could not answer

★★★★
Local Guide
December 23, 2022

Order in advance because they are very busy

★★★★
Local Guide
December 23, 2022

Update: My old review was two stars, this one reflects my new opinion. The quality of the sushi has greatly increased and the price has remained affordable (for sushi). The integration of a Boba Tea business also helped greatly. Probably the best quality/price sushi restaurant in Valleyfield.

December 23, 2022

Very dirty restaurant. Ants on the floor, dirty tables, window sills with mosquitoes... I didnt stay there and dont recommend it!

December 23, 2022

Same experience as a lot of other people, we made an online order, took a very long time, with no confirmation just for us to guess when it would be ready. We arrived there and they lost or order. They passed several people in line ignoring us, to finally tell us it was ready. Very disorganized

December 23, 2022

Atrocious service!! They got THREE rolls wrong. We found it at home so we went back to pick up the correct order (extra 30 minutes of driving total) and they didnt offer anything for the inconvenience. In addition, one of the employees was very talkative when we asked to leave us the wrong rolls if they were going to throw them away. They said no and wanted to offer nothing for their mistake. They even told us that they werent going to throw away the wrong rolls (they were going to serve it to someone else when we had already opened the tray!? Ugh! Are my sushi recycled from someones order? another one!?) We order regularly every week and this is the service we receive when THEY make a mistake!? Wow! Not anymore. Go somewhere else!!

★★★★
Local Guide
December 23, 2022

Its always good.

★★★★
Local Guide
December 23, 2022

My order of poké bowl and lion sushi were downright EXCELLENT!!! I had never tasted crispy sticky rice I highly recommend!! The service was a little long for me but the level of taste of what I ordered told me to forget the wait! Good luck to the team for all this work. We had a blast!! THANKS !

December 23, 2022

Bubble tea... rotten tapioca pearl... tastes like death. I dont even understand who dared to serve this to me. It s lucky that Doordash was understanding to reimburse me..

December 23, 2022

Worst Sushi shop I ever went to. I took a raw salmon poke bowl and my boyfriend had a chicken bowl. WE BOTH HAD FOOD POISONING. I dont know who neglected to take the safety measures but it was obviously ignored. Do not eat here unless you want to get sick.

★★★★★
Local Guide
December 23, 2022

Ordered takeout, sushi tasted great. Order was ready right on time, did not wait at all. Good customer service. Quick in and out, no complaints.

★★★
December 23, 2022

Its been twice that Ive ordered a veggie poke bowl WITHOUT CUCUMBER. Im intolerant to it. The 2 X my bowl is full cucumbers. What do we not understand??

★★★
Local Guide
December 23, 2022

The welcome leaves something to be desired, no smiles. Even looks stupid. The place. Was not well maintained table dirty floor littered with food and under the coffee table where you are asked to take off your shoes there was so much leftover food that even with your shoes it would not have tempted you. Too bad because their Sushi are excellent. You can make it your own.

★★★★★
Local Guide
December 23, 2022

Good choice of sushi, everything was good, we ordered takeaway in advance and our order was delivered to us on time as promised.

Local Guide
December 23, 2022

The bubble tea was really not good. The tapioca was not fresh. I am very disappointed. When you pay $8 for bubble tea you expect it to be decent.

★★★★★
December 23, 2022

The sushi is excellent Decent staff Never stay to eat there always to take away

★★★★★
December 23, 2022

Small, quiet dinner with very good sushi. The presentation was impeccable. The people are pleasant; I talked the whole way with one of the chefs who was preparing the fish for the day. I will go back there, for sure

★★
December 23, 2022

Not a super clean place AND ALWAYS late with their orders. We are told an hour and when we arrive we still have to wait 15, 30, 45 minutes there. Looking forward to another sushi restaurant in Valleyfield to compete with them and have better service. Unfortunately, it is the only one in the region....

★★
December 23, 2022

Missing foods BubbleTea: the pearls are disgusting, all rough and they fry into small pieces in the depths of the glass. Plus, there really arent enough!! Salmon poke: still skin on the pieces of fish

★★★★★
Local Guide
December 23, 2022

Very good Parking: Available Kid-friendliness: Childrens menu

★★★★★
Local Guide
December 23, 2022

Very good sushi, the waiting time was reasonable.. Parking: 4 reserved places.

December 23, 2022

My order was canceled by the Valleyfield sushi shop after 2 hours of waiting and without notice! When I tried to call the line was closed so there was no way to reach them (it was 5 p.m. when I ordered)! This restaurant is rubbish and has no respect for its customers he told me seems like its not complicated not to take orders if you cant do them and to advise otherwise, right??? I don t need to explain to you that it s a short time for a festive dinner! It s lucky that the DoorDash delivery guy sent me a message otherwise I would never have had an explanation!! So if you have an event don t rely on this place you risk being caught off guard

December 23, 2021

Comedy of errors, either they lose your order or theyre wrong. Poor quality service. I recommend as a last resort, if I have the chance to encourage elsewhere I will.

December 23, 2021

Forgot an entire item.. asked for 2 sets of chopsticks, repeated myself twice, only received 1. Ive been calling the location for 40 mins to discuss my missing item, but the line has been busy the whole time. Looks like someone doesn t know how to hang up the phone properly. Very forgetful staff, overall horrible experience, will not come back and will never recommend.

★★
December 23, 2021

Definitely a management problem! I was a regular customer and they offer very good sushi but lately its impossible to get your order on time. Even if you order 3 hours in advance, you will have at least 30 minutes waiting outside without even being able to call them because the line is always busy. Paying $60 to wait outside for 1 hour with no answer on the phone leaves a bitter taste in your mouth even if the product is good.

December 23, 2021

We ordered the sushi several hours in advance and still had to wait more than 30 minutes for the sushi. The sushi seems to be prepared in advance since several boxes are on the tables and counter. Our sushi was hot...we didnt eat it so as not to get food poisoning. I called the restaurant and was told they didnt have time to resolve the situation...Apparently the sushi is made with very hot rice. From experience, raw fish cannot be eaten hot without the possibility of bacteria developing...This is the 2nd time that we have had problems with order times and now with the quality of the food. We are not going to go back and wait for Yuzu to open soon or just go somewhere else. At your own risk for those who try the experience.

★★
December 23, 2021

When I called, I was put on hold for 20 minutes. When the young girl picked up the phone again she said sorry, I forgot you. No excuses from that.

★★★★
December 23, 2021

so good

★★★★★
Local Guide
December 23, 2021

Good service and excellent sushi platter 40 pieces to recommend good variety and the chocolate banana bombs wow and rewow 4 pieces for 1 person

Local Guide
December 23, 2021

Seriously annoyed customer. Ordered sushi online at 2pm to be picked up at 5pm. A $130 order. They had 3 hours to make it. Showed up at 5 pm on the dot. Waited in line 15 minutes only to be told it isnt ready. And had to wait an additional 20 minutes just to get my order. Very unhappy customer. Not a great way to keep a first time customer. I wont be coming back.

December 23, 2021

Extremely slow service, i get its busy but maintain the order you receive the orders and make the accordingly. Dont make someone who just walked ins order before someone who ordered 20-30 minutes prior. Very disappointed in the service.

December 23, 2021

Worse service possible. Avoid the terrible waste of time. If you do decide to go here, best of luck lmfao. What a joke

December 23, 2021

Organization is bad. Ordered online at 2pm, asked us to pick it up at 5:30pm. Its now 6:30 pm and the order is still not ready (they did not even know about the order). On average, we waste 30 mins every time we come here.. Will not be back.

★★★
Local Guide
December 23, 2021

Lots of delays on orders, plan in advance and even still remain patient.

★★
Local Guide
December 23, 2021

Ordinary service, quality of food very good, but service not great

★★
Local Guide
December 23, 2021

The first time I ordered online, we waited 1 hour outside for our order... only to finally realize that it was ready from the start. The management is really poor. And the employee advised us not to order on Friday because it was busy, very good customer service that!! Yesterday I called to order and waited 10 minutes... hung up and bought elsewhere. So I will never order there again.

★★★★★
Local Guide
December 23, 2021

Huge selection of items, reasonably priced and tasty. They are generous with the size of the pieces. Lots of great combos to chose from. Have never been to the restaurant, have ordered several times takeout and have always enjoyed it.

December 23, 2021

I am really disappointed with my visit today to Sushi Shop Valleyfield. I tried placing an order over the phone, its always busy. Strangely, the phone doesnt ring in the restaurant... I decide to go directly to the restaurant to place my order, I am told that it will take 30 minutes. In the end, I waited over an hour for 5 rolls. When I asked if there had been a problem with my order, I was told that internet orders come first. Strangely, several people who ordered at the counter after me came out with their orders well before me... I loved Sushi Shop, but over the years it hasnt gotten any better, too bad.

★★★
Local Guide
December 23, 2021

Ordered a sunrise pokebol now i typically order this from the one on bank st in ottawa this time it wasnt there. The difference is this tim they used garden salad for the salad in the sunrise where the other location uses romain lettuce. (The romaine is much better) also i was in the location waiting for my order 22 minutes to find out they had completed it 10 minutes ago and just hadnt handed it to me. A bit dissapointed but hey pokebols awe amazing.

Local Guide
December 23, 2021

3 hours of waiting, thats all.

December 23, 2021

Very bad and long service, but good food. Be prepared to wait at least 30 minutes longer than the scheduled time when placing an order!

★★
Local Guide
December 23, 2021

Been there twice, over charged me for food I never got! Customer service needs help!

December 23, 2021

Horrible service-overbooking-you have to wait 45 minutes for your meal that was already paid for online for a certain time and then you re missing items when you leave so you re really losing money when you order from this location. Incompetent training for they re employees. Never again.

★★★★
Local Guide
December 23, 2021

Very good and clean

★★★★★
December 23, 2021

Excellent

December 23, 2021

I was missing parts of my order and the sushi I did receive was falling apart. When I called to explain the situation, they were beyond rude and condescending. I spent almost 100$ on sushis, the least they could do is speak to the customer with a little bit of respect. I will not be going back. Horrible customer service, worst Ive ever seen and based on the other reviews, Im not the only one who thinks so.

Local Guide
December 23, 2021

2nd time in 1 month that the service is ordinary. Particularly on June 20, when we ordered around 40 pieces at 2:30 p.m. for pickup at 5 p.m. When we arrived at 5:00 p.m., the order was not even prepared. We were told: you can cancel if you want, otherwise it will be ready in 30 minutes. Quite an ordinary answer... Finally our order was ready at 5:50 p.m. Its almost an hour later than the time for which we had ordered (2h30 early!!!) and there were things missing, which the preparers had to do on the spot so that we could leave with a complete order. No excuses, no empathy, just employees with rolling eyes when asked when our order will be ready. Finally arriving home, we realize that our order has been put through the press; the sushi does not hold together, and is not even pleasing to the eye to look at. Really very disappointed

★★
December 23, 2021

Good sushi but terribly under staff and long service.

★★★★
December 23, 2021

Very good, but the service is quite slow

★★★★★
Local Guide
December 23, 2021

Excellent dinner! Platter of 60 pieces, very varied and succulent.

★★★★★
December 23, 2021

Outstanding service

December 23, 2021

This is the last time we went there....we had their latest brochure in hand, the same one they have at the restaurant but the prices were more expensive, I made the remark to the waiter at the cash register, but it seems that his machine indicates the price of the item and there is nothing he can do about it...

★★★★★
Local Guide
December 23, 2021

Excellent

December 23, 2021

Honestly for the service you deserve no stars. I called you put me on hold and then hung up on me 3 times. I understand that you are overwhelmed but at least get back on the line, with such service I am sorry but I strongly advise you not to go there. No service

★★★★
December 23, 2021

Staff was nice and I waited a little

★★★
December 23, 2021

Not to bad just a little expensive for the amount of food you are getting in my opinion.

December 23, 2021

Omg I cant believe I found the worst sushi Shop in the world : cheep food, poor choices, cheep quality and cheep service... Almost feeling guilty to beg for 1 napkin they gave me what a ask not to... Like wrh if you dont want your business to work go and learn from them.... Only good thing is for sure Ill never go again.... Why run a shop if you dont want to keep clients...... Not even fresh ingredients... Yeap the worst 100%.....its the first time I do an google map evaluation... May it save someone money .... I wish I had read the comments first

Local Guide
December 23, 2021

The best of it is Ill never go back...the offer me to do a next plate but I prefer never go back ...I like passionate people...plz do not over estimate that place...

★★★★
Local Guide
December 23, 2021

Taste was ok, pricey for a pre made box of sushi I found

Local Guide
December 23, 2021

Bad experiences, not recommended at all. Went Saturday noon to have my favorite plate ( poke tuna), bad service ( the cashier even dont want to serve or do anything). Wasnt busy as well, moreover, was really bad food quality. I always buy poke tuna from sushi shop, but did not recommend this place.

★★
December 23, 2021

I would like to understand your ordering system. I have ordered online several times to avoid the line. I plan 3 hours in advance to make sure I dont overload you. I arrive at the store and on average the waiting time is 20 to 45 minutes. It just doesnt make sense!!! How can we prevent this unpleasant situation??? I consider myself a patient person but after 4 such experiences, I simply will not return to your branch again. I find the whole thing distressing.

★★★★
Local Guide
December 23, 2021

The food is good but nothing beyond extraordinary, the dessert made of banana is delicious, the bubble teas are meh, the bowls and spring rolls are good as well, the staff is very friendly.

Local Guide
December 23, 2021

**Update** Delays have gotten worse. Order a Friday night. Was given an hour for prep delay which is normal. I get there and I am told 15 more minutes which was unacceptable and I simply left I will NOT be going back again for a long time. The Vaudreuil location is much better in terms of service Worse Covid-19 organisation ever. Pre-ordered 2 hours before and managed to be waiting 45 minutes on site. Last time I was going to this location. Should have stayed closed

December 23, 2021

Order at 6 p.m. to be ready at 7:15 p.m., when they arrived there they lost the order and had to wait another 55 minutes.. Bad management of time and staff.

Local Guide
December 23, 2021

Disappointing service!! A $30 order that ended up at $60, I didnt notice it right away When I came to pick up my order I said there was an error, I was told No, they put the bag in my hands because there was a line up and bye...my poké bowl looked like has a battlefield smashed sushi and no chopsticks to eat.!!!!!!! In addition to yelling at her staff, the lady lacks management and self-control...finished for me!!! I will never go back there

★★★★★
Local Guide
December 23, 2021

Very good

★★★★★
Local Guide
December 23, 2021

Nice variety and good price

★★★
Local Guide
December 23, 2021

Long long, dont be in a hurry

★★★★★
Local Guide
December 23, 2021

Very nice place, clean and very good

★★
Local Guide
December 23, 2021

Service extremely slow

★★
December 23, 2021

Good food, but VERY slow service. 30 minutes for two kinds of sushi.

December 23, 2021

Hello, is there anyone ...

December 23, 2020

Too bad we cant leave any stars. One hour late than the scheduled time when ordering over the phone. He gave our order to another customer. When this customer returned with the order, they tried to pass the order on to us. This is totally unacceptable.

★★★★★
December 23, 2020

Really good and fresh

December 23, 2020

We ordered around 6:30 p.m., we were the only customers in the restaurant, we were told that it would take 15-20 minutes. After 20 minutes, we notice that the employees all seem to have nothing to do. When we went to ask what was going on, we noticed that our order had been lying on the counter for I dont know how long, no one waved at us... The service was really not good, I dont know how long. time we would have waited otherwise.

★★★★★
December 23, 2020

Small portion for $$$$$

★★★
Local Guide
December 23, 2020

Correct, Not the worst place, but not the best either.

★★★★★
Local Guide
December 23, 2020

Good service

★★★★★
Local Guide
December 23, 2020

Fast and very courteous!!

★★★★
Local Guide
December 23, 2020

Good service. Should wear a mask where the mouth is visible

★★★★★
Local Guide
December 23, 2020

Excellent customer service and speedy sushi!

★★★
Local Guide
December 23, 2020

The pokebols are excellent! However, having gone to several other sushi shops to order the same thing, I find that their portion is always smaller than the other restaurants...

★★★★★
Local Guide
December 23, 2020

Order in advance, good place

Local Guide
December 23, 2020

Extremely disorganized.

★★★★★
December 23, 2020

Everything was very good and fresh, it was a treat. THANKS

★★★★★
December 23, 2020

Very good

★★
Local Guide
December 23, 2020

Very long waiting time

★★
Local Guide
December 23, 2020

Very long to prepare and the last time in an already prepared dish I threw the salmon nigiri because it tasted like Asterix.

December 23, 2020

Wanna have sushi delivery (DoorDash) for lunch from here? Prepare yourself to spend like for 3 normal lunches and remain hungry after consuming it. Conclusion: tiny and expensive. Never again.

★★★
Local Guide
December 23, 2020

The rolls kept undoing themselves but other than that it was good.