Pizza Hut in Sarnia

Came here because Gireses has stupid hours.

Excellent place !

It tastes the same every time I order. The reason I love it. Delicious

Just kind of wished there was more salt on the pizza, but other than that, it was good and quick pizza/service

Delicious pizza

Pizza was on time. I picked it up. Was dry and kind of bland

Fast and friendly service!

Horrible/ignorant service. I have chosen not to support this establishment in the future. When I called 45 minutes before their closing time to order a pizza, I was informed that they do not accept phone orders. Instead, I was directed to use third-party delivery services such as Skip or DoorDash. Despite expressing my preference to order directly for pick-up to avoid extra fees, my request was denied. This experience has led me to believe that the individual I spoke with was potentially favoring these delivery services, possibly due to personal connections or affiliations.

Stopped by for late night dessert and was greeted kindly.

We showed up to have a meal there. They no longer have servers, no buffet and the dining area looked grungy. They said we could order at the window and eat in the dining area if we wanted. We said no thanks we will go somewhere else. Not sure how this place is still in business!!!

Pick up only now. No dine in at all but for a pick up joint the pizza ia good

Fast and polite

We wanted to dine in, at 5pm on a Sunday. Literally had only take out. Such a shame. Pizza hut in the 90s was the best sit down pizza joint. Ice cream. Buffet for pasta and salad. It was almost impossible to go there and not wait. Look at where you are now.... Cant even eat in anymore. Our pizza was way overcooked when we got home to eat it. Pizza hut just aint what it used to be. No kid would be asking to have their birthday party there these days

Very good pizza.

The pizza is good, however for dine in, it s horrible. Not the Pizza Hut I remember. No servers, place is a ghost town, with chair stacked. Truly unfortunate what s happening there.

I am vegetarian; there is only one vegetarian pizza.

Ordered a pizza for takeout. It was not the usual pan crust that I was expecting. It was flat and hard . Not thick and fluffy like it should have been. The toppings were fine but the crust tasted like cardboard ! It had that frozen taste to it , and looked like one of those pre-fabricated frozen crusts. I was not impressed at all ! I will not be ordering again.

We came from the US. Going back to Toronto. We ordered a large veggie lovers and asked to replace tomatoes with olives. My family doesnt eat Tomatoes at all. The employee says to me our manager is very strict and we have instructions that we can remove toppings and the customer still has to pay the same. BUT we cannot replace any veggie toppings e.g., your tomatoes cannot be replaced with black olives. If you want olives instead of the tomatoes I can happily remove the tomatoes but you still have to pay for an extra topping if you want olives instead, our manager has given us strict instructions... seriously?! Then I got the extra medium pizza with 2 toppings for $5 as that was the deal. I said I dont want the extra 2 toppings just plain cheese pizza. For those two toppings I have on that $5 pizza, can I now get olives on my other pizza? He straight up said no. Thats terrible customer service and does not feel fair at all. It doesnt make sense and its not like its a company policy. Its just their very own branch BS. I asked for the manager who made these shi**y policies but ofcourse they werent in the store. Not sure what they are aiming for here with these type of annoying and selfish policies. Youre there as a business to make customers happy and treat them fairly. No pizza hut in the US or in Toronto does this. I always get tomatoes replaced with Olives thats how the family likes it. And we get it done for free AND WITH A SMILE. Shame! With these stu*id policies and customer service imagine staying in business with all the competition. Its only a matter of time when some other nicer pizza places open in the area. Never returning here again. Also, if you want to charge extra then how about you make a new branch policy where if I want to just remove toppings you charge me lesser for my pizza. Seems fair according to the policies you have, no?

Tried to dine in, no wait staff, and we left.

Ordered pizza online for pick up at a later time. Pizza was ready time at the time I ordered for. Perfect timing. Hot, fresh, and delicious. Definitely order from here!

Wasn t happy, called to make an order last night. Placed on hold for an hour until closing and got no answer. After a few years the service has really improved thanks guys I love your food now.

Good and delicious food. Customer service is at its excellence. I love this place. Surely coming back here to try their other menu options. I would recommend this place ti everyone.

Great service!

Ive had pizzas from atleast more than 10 outlets/franchise in Canada until today out of which pizza hut is the worst. I went for Buy 1 get 2nd for 1$ deal and believe me, its the worst decision i made. The cheese is so cheap that the entire layer with toppings come off when u eat it and then youre literally sticking the base and toppings to eat it. Very disappointing from such a big chain, not at all recommended. Try others, youll be happy .

Dine in service is not available, but you can order in-person and pick up and eat in the dining room area. Thats what we ended up doing, when we got there and discovered they no longer have dine in service. The Pan Pizza was as good as I remembered it, and it was the first time for my kids to try it and they enjoyed the Pan Pizza taste.

0/10

Pizza was good

Food is always on time and amazing! The staff is always so friendly and courteous! dining area is usually dead so its a great spot for those who dont like busy places Kid-friendliness: Staff is great w kids as well

Terrible I got terrible service rude people

Excellent food. Always hot and perfect. Great pickup or delivery. Highly recommend

Love there party box or whatever it is when you get two medium pizza wings crazy bread and dessert with carrots and celery. The price is good I m all a fan of there stuffed crust although I find it can make the order quite a bit more expensive.

Pizza is ALWAYS good at the Hut We always order from there for special staff appreciation days, consistent pizzas

This location only had take out still but the service was great. The food was picture perfect and tasted awesome. The counter attendant felt bad they didnt have in house dining available so he included a bag containing paper plates, cutlery and napkins. Thank you for the great service!

My husband accidentally placed an order for pick up last night at 10:30pm. I immediately called and the guy working was super helpful. He changed it to delivery for us with no hassle. Wonderful customer service! Also we got the treat box, everything was warm & delicious upon arrival.

Love it the wings and pizza mmmm so good the wings really surprised me the most in a good way

Good pizza

Will never order again

Good pizza, friendly staff and fast service.

This place is horrible. Ordered a chicken Caesar salad paid $11.99 only to be told when I arrived there is no chicken available and the salad didnt have any croutons. This place has gone down hill. We need a new pizza hut or a change of owners since the current ones dont seem to care.

Very disappointed that the lunch buffet is no longer available. This is something that I used to frequent when I lived in Sarnia and every time I would return to Sarnia I would take my nephews and enjoy the great selection on the buffet. Back in town only to find out they have discontinued the buffet.

HORRIBLE. I wish I could give it ZERO stars. The driver was extremely ignorant. Hung up on us twice and lied to us. You can NEVER get ahold of the actual location, you always get rerouted to customer service. Waited now over an hour for my pizza that never showed up. Asked for a call from the manager, never got one. NOT A HAPPY CUSTOMER. DO BETTER PIZZA HUT.

Cooked the pizza amazing, wings were on point.

This was my first visit at Pizza hut. I must say after a long time My entire family was very satisfied with Pizza. My wife almost gave up on pizzas but she loved pizza here. Now onwards pizza will coming to my house from Puzza hut only.. taste was amazing, base was really soft and cooked properly. I strongly recommend Breadsticks also. Uniquely soft and delicious . Staff was great and friendly. Another 5 STARS for the staff. If senior management is reading this survey please give them extra bonus for their great customer service. Vegetarian options: They have variety of veggies toppings. Plant based sausage was very flavorful. Vegetarian folks should try this.

Placed an order did not get the what we ordered workers a lazy and rude wouldn t recommend coming to this terrible place

Very great customer service & food handling . The Gm is great, she s a very helpful & lovely woman . She very well organized and very nice; Handling every order with care . The Pizza Hut crew is great over all very helpful and nice people . Dietary restrictions: Very great with dietary restrictions!! Parking: Very easy parking !! Kid-friendliness: Very kid friendly & very good customer service. Wheelchair accessibility: Great

They run out of pasta quite a bit.

The order was not to par. They sent one single salad for a meal deal. It is only online order. It should be of the same quality. More dough than cheese an topping. Very disappointed. Very poor quality an half cooked.

The staff was slow and not friendly.

Best pizza place in town, great customer service and great deals

I love their deep dish

An hour and a half to deliver a mediocre pizza in 2021? Ordered at 6:30pm and didnt get our pizza till 8pm, after calling them. I can see why the American franchise went bankrupt. Never...ever...again. We ordered Pizza Pizza last week. Way better pizza, way quicker service. Got our pizza in 22 minutes. Hate to see a franchise close. But I think Pizza Hut is up there with Blockbuster. If you cant keep up with the times. Count your losses and close your doors.

Pizza is lacking lately. Service is always great

My Fiancé and I ordered two pizzas here last Friday. Unfortunately, we did not have the best experience. I placed my order through their website for pick-up and was told my order would be ready in 20 minutes. We live outside of town (about a 20 minute drive) and when we were pulling into the parking lot at the 20 minute mark, I received a phone call from the store. They told me they were not able to do the pan pizza and suggested an alternative. I agreed and then the employee told me it would be delivered in 30-40 minutes. I explained to him that it was for pick-up and that we were already in the parking lot, so he apologized and said 10 minutes. We understood and waited the 10 minutes. Once we received our pizzas and went home. Everything seemed fine, pizza tasted good, until both my fiancé and I woke up at 4 AM with food poisoning. Safe to say, we will not be trusting the food from this location moving forward.

Food was delicious! I always forget about this hidden gem, but it never disappoints. Amazing stuffed crust pizza and bread sticks!

Always good food... mmmm

Hello to Everyone reading this. Sarnia Pizza Hut is really Good ! All Staff & All Management are super Nice, Polite, Kind, Helpful, Friendly & Understanding. They all do their jobs so well ! As a Customer theyre really glad to see you there & they really want you to go back over & over again. They all have Superior Customer Service Skills. The staff there obviously have top notch training. They go above & beyond. Honestly they provided the BEST Customer Service that Ive seen in the Restaurant business in a very long time. If youre not happy there not happy. If your happy then theyre really truly happy as well. I highly recommend anyone that would like to get a Pizza, Wings, Salad or more to call them or go online to place your order. Pizza Hut Sarnia you all ROCK ! Ill order again from you hopefully one day soon. I am 100% highly recommending it. Just do it & order from the Hut ! Thank You, Sincerely, BRENDA

Old promo still posted in window but they wouldnt honor it

Good food, fast and friendly (I order online for pickup), never had any issues.

My wife dealt with Melissa by phone at the Sarnia location. I overheard the excellent phone skills and was Very happy with Melissa s professional manner! Our order came as we ordered and on the time we requested! Very good pizzas with good value for the money. We will be ordering pizza from this location again! Thanks Melissa!

Great pizza good service

Take out only for entire duration pandemic.

The take out pizza we ordered left us longing for a pizza from somewhere else

Great customer service

Aggressively mediocre quality food.

Fix your website, literally been trying to order a pizza for 20 minutes and your website wont confirm my order. Ridiculous.

Quick service, clean, friendly staff

Terrible Customer service

Definitely one of the better pizza places still going.

Great tasting pizza on a budget. The za is fine. Eating the buffet is also not to shabby. The seats in the booth could use a few makeovers. There is an indian styled flavour in their butter chicken. It has a hint of heat and a very loosely based indian flavour, not terrible but palatable. They have the variety that wont disappoint your yearnings. Plus you can customize any pizza. There always seems to be specials for the occasion. Enjoy.

Great taste of food with amazing staff

Very loud and expensive pizza wasnt made very well

We ordered at 5:15 and the order was accepted. They never called, never delivered and we never got our pizza.

Pizzas were to thin bottom was crispy to was nice middle was under cooked oven was to high

Cashless means no more of mine or my families business.

Dine in service is great but delivery is questionable. Dont expect great service or follow-up to surveys...

Good pizza. Fast delivery. Great service.

Enjoyed our pizzas. Much better than the stores in Mississauga, always good to taste the sauce.

Pizza was supperbly made, specially in love with plain cheese pizza. Special appreciation to the driver with pony dont remember name he follwed all the instructions as given. Must try veggie lover pizza with jalepino dip

Usually get the order right, whether its over the phone or online.

Pizza is ok, miss the old pizza hut before they got cheap and niw its almost more crust than pizza but you still pay a premium for it.

Great online ordering system and order tracking..

Staff very pleasant

Food was good and served quickly.

They have a good all you can eat

Over priced

Everything was good however price not so much

Great pizza awsome crust!

Meat lovers deep dish please

The kitchen was very busy and it took time for someone to take our order and then pass the food once ready. We got the buy 1 large pizza and get up to 3 mediums for $5 each. The mediums were really good but the cheese was pretty burnt on the large pizza. We didnt want to wait to have it done again and we thought it would be ok but we should have had them re-do it.

Pizza hut pizza isnt any different then the ready to go pizza at little cesars.

Yum yum

Indian pizza was awesome...taste like same as in indian food

The guys from work enjoy the buffet on fridays for lunch. The all you can eat is quite appealing for us construction workers. Great pizza with the option for salad and pasta. It can be a quick lunch if you are in a hurry.

We enjoy the flavour of their food overall.

Food was good service was subpar

Food was decent but service was terrible. Waitress disappeared before taking our order , we waited for 15 minutes to order (there were no other customers in the restaurant at the time). We had to go looking for someone just to get a glass of water. When we finally received our food, within 10 minutes the waitress asked if we wanted dessert, then gave us our bill.

Timing was off, pizzas were not hot and fresh. Kitchen looked overwhelmed. Likely busy for Mothers day.

Chatham is way better

Good Taste, Perfect Service Perfect Everything~~~~

It was okay for Pizza Hut

Well let see we found the waitress must of had a bad day ,she was not the friendliest and seems she didnt want to be there

The pizza is always great.

A clean, neat, cozy and nice place to relax for a bit and enjoy a yummy pizza.

Fast, friendly service!! And the pizza was delicious!

Very expensive,

Good food and service

Fast pick up order of great tasting pizza.

Great food and awesome service

We were a little disappointed with server...showed little interest and appeared very tired. However the pizza and wings were very good. We will visit again.

Just travelling through Sarnia. Went to Pizza Hut based on previous experiences with other locations in chain. The lunch buffet was good, food fresh and hot. Staff was very friendly and attentive. Overall good experience.

Good deals if you order online

GREAT FOOD, SERVICE WAS VERY GOOD

Its pizza hut with less friendly managers

Very bad experience there. I ordered a pizza online to get it ready before I reach there. When I reached to the store they did not let us have a sit. We even asked to pay extra. There was not even a single person sitting there and 100 seats available.

Good service and food is fresh

Never had a problem, good is good, service is good.

Dined in. Pizza was good. Price was average. Service was barely adequate, but polite.

Quick and clean

Having a 2 topping only Large pizza stuffed crust 1 dip 1 drink cost $30 with tax thats crazy over priced Pizza hut as a whole.

great workers

Pizza was good. Building was better than a hut.

The pizza was delishes & on time. I wish they would fix up their online order program it is very slow.

I appreciate the service at this location. Its a weekly tradition with my parents and weve always had positive experiences here...Even when we have additional family join us with plenty of kids.

Buffet was pap. Overpriced swill.

Buffet is a great lunch option.

Good

Order pizza which we do quite often as we love pizza hut pizza. It was absolutely disgusting the crust was so soggy and limp you would have thought it was wet. Called and complained and Pizza Hut was great and sent out 2 new pizzas . Opened up the box and the same damn thing supposedly they have changed there crust. Thank god for the delivery man and told me to cook it abit more and it should take the sogginess out. Sorry Pizza Hut you have lost a customer!!

Quality food great service