DreamCatchers Restaurant in Sault Ste. Marie
2186 Shunk Rd, Sault Ste. Marie, MI 49783, United States
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Aside from the food which is mostly okay, the main problem is the weird service. On the surface, it seemed friendly but halfway through my meal, the waitress shoved a bill in my face and told me “take your time.” Thanks, I’ll take my time without your permission. The restaurant was almost empty. While I sat waiting, I asked Courtney, my server, for bread and she told me “it’s extra” then named every single thing I ordered and bread wasn’t one of them. I told her I understood what I ordered and again asked her to bring bread and this time she told me she has white brown and something else and I replied that any of that is okay yet she brought nothing. If a customer asks for bread then bring bread! It doesn’t require an argument! What restaurant doesn’t provide bread with a meal? Especially if you request it. I mentioned to the cashier - you need to stand in line to pay, instead of paying at your table - and the cashier just stared at me blankly. Is this the first time they’ve ever heard this feedback? Do they shove a bill in everyone’s face while they’re still eating? The water had a really bad aftertaste. Maybe it was the oversized childlike plastic cups they brought all the drinks in that were causing it. I really don’t know. When my meal did arrive it was okay - I had the broiled whitefish which was good - but the baked potato was both hard and overcooked and the veg seemed to be from a frozen mix. I have to say I’ve been there before for the buffet - which is a tremendous deal, I think it was only $20 last time I went but the service that time was also very mixed. For example, the waitress brought us one glass of water for two people and by glass of course I’m referring to those giant red plastic cups and that I haven’t drank from since my 9th birthday party. I don’t think I received worse service than anyone else there but I’ve eaten in hundreds of restaurants and this is the only one that handed me a bill while I was still eating and refused to bring me bread. I hope this review raises their consciousness about it.
Waitress did her job well that's why we left a tip but food was horrible. Baked potato looked boiled not baked and the steak tasted like it was cooked on a dirty grill.
Have eaten there many times over the years while staying at the casino. Same tired, worn out menu for many years. Food is just average. Mostly deep fried. Maybe some chicken on the menu would be nice. I miss the wonderful buffet they once had. Service was good.
Just had the lunch buffet. Food is ok and well cooked. Service is very good. My designed service girl Katie was very sweet and kind, i liked her very much. The price is fair, i think since it's my first time in this place. Would recommend it instead of running around to find a place to eat when you are already on place. 🙂👍
After you walk down an indoor trail complete with water falls, you find yourself at a quaint and cozy restaurant where the staff are warm, kind, and absolutely went a step above. One of the members of my party has very complicated allergies and dreads eating out, but they were very well accommodated by the staff here. Fantastic whitefish too. Would recommend to anyone with a mouth.
They have a great breakfast, but their lunch/dinner menu is very limited. They also don't have the buffet or salad bar any more.
Great little restaurant inside the hotel. They really have some good food here. They are very friendly as always. We mostly had breakfast here. Service was very quick. They even offered us an extra coffee in a to go cup! This casino/hotel does a great job in service, variety, and value! Check them out...great for families too.
This place is the best breakfast after a night of drinking in the casino! We also love their dinners and dinner specials. The staff is always fantastic. I do hope one day they’ll bring back the buffets, those were awesome. Show your players card for a discount on your bill! Highly recommend the poutine.
Years ago we were here for the buffet and it was amazing! Today March 23rd 2024 for the skid row/buckcherry concert there was no buffet. (Wich they advertised online) we waited for an hour and still no food..terrible terrible terrible!!! Bring the buffet back
Disappointed
The fish and chips was extremely poor quality. Cant recommend it. Waitress was very good.
Its so sad the casino has let their restaurant crash and burn , no buffet , no all you can eat crab , restaurant is a ghost town most of the time , if they put out the food it will draw patrons to Kewadin!! Their menu now is so sad !!
Use do be good when they had buffet now seems very limited
The portion of Whitefish was minuscule. Forgot to serve my salad. Karen was MIA. The other wait staff fills in.
Ordered soup, dinner and drinks. Soup and app came but no drinks until we asked and had to remind the waitress what we ordered. Chicken quesadilla I ordered never came and we were brought the bill. Lol. Brutal attention to the customers order....not sure how you do your job when you cant even take an order. This is the first negative review I have ever written on Google as I usually like to raise people up but this....I didnt understand
Was really good, food was great, service was great. All in all great. Thank you for being great.
This restaurant is located inside a casino and was as expected. The food was somewhat mediocre and there was no atmosphere at all. However we had the best server who was extremely friendly partly because there were no people in the restaurant lol.
We had breakfast there today. We have eaten there before and it was very good. I was a big fan of the hash browns but they have changed then and today they were mushy like a clump of mashed potatoes. Other than that the food was good
We had a party of 7 and they refused to pull tables together to accommodate us. They even treated us as separate tables when taking orders. The hostess looked very overwhelmed and clueless, the restaurant was not even busy. It was maybe 1/4 full. The staff in general seemed overwhelmed, maybe understaffed? The menu is extremely limited and looked and tasted like frozen foods. I got a burger that tasted like a frozen Patty and was overcooked. My husband got the fish and chips and they came out looking like frozen fish sticks. Tasted okay, but portion size was small. There are plenty of other great places to eat in SSM, I wouldnt return.
Excellent as always
Ive been to better Golden Corrals.
Casino restaurant with mid quality buffet food. Most of the staff was friendly
Brought out wrong dishes but no apologies and compensated!
Worst service. Waitress didnt put order in for 2 out of 6 of the meals one being my daughter who is young and was very hungry. 1 other meal (Steak) was cold, along with the baked potatoes and veggies both being cold. Asked for extra tarter and lemons and had to ask 3 times with plenty of time in between. The restaurant was not crowded by any means and waitress only had a couple tables at that time.
Was good. The biscuits had an off taste none in family liked . Everything else was good
The food was cold we had to send back three times,. Maybe make a new plate instead of re warming it three times..Service was good very attentive.I know places are struggling but for 50.00$ for two people food could be alot better
They no longer have the buffet....how about updating friggen GOOGLE so people know this. I reluctantly sat down, looked over the very small menu then walked out and had a great meal elsewhere.
We had a great breakfast, and the customer service was amazing. Our server Monica was awesome, so was Mark the manager, Xavier the host, Stephanie the Host and the cooks!! They treated my daughters and I wonderfully. Highly recommend Kid-friendliness: Treated my kids wonderfully
Good breakfast, great service.
Food was pretty good but menu was limited. They didnt have the buffet going due to lack of workers I guess. We ate there three times during our stay at the hotel. Our waitress was amazing and the price is pretty reasonable.
The staff is friendly and efficient. The menu is limited at this time. The baked lasagna was good, but nothing is exceptional here. Everything appears to be prepared from packaged ingredients. Mashed potatoes are not real. Chef choice vegetable was the standard frozen California blend. Food was also lukewarm. Not bad prices, and food is average. Convenienct location if you are staying at the hotel!
We werent greeted nicely, actually felt unwelcome! We arrived at 9:10pm, restaurant closed at 10pm, so there was plenty of time have a meal. Our server, Courtney, was so terrible, thank goodness there were 2 other servers there to pick up the slack for our table and the other tables around us she was serving!!! We asked repeatedly for things we needed, to only have her keep forgetting then finally get those things from a different server. We were given our bill, then left alone when it was obviously closing time, and all of the servers left! We had to pay our bill out at the front desk. I will never be back! The deli & snack bar looks so much better!!!
Service was amazing.
Wasnt very good at all everything was cold chicken was the worst I ever had was a buffet pizza chicken meatballs and fish the dessert was great but rest was cold and terrible
Great fish. But dont go if the main fish cook isnt there.
The restaurant was pretty empty. Our waiter was clearly new but did a decent job. We ordered fettuccine Alfredo and the cod. The cod was undercooked and just frozen fish. The fettuccine was in a homemade sauce that was bland and actually taste like beer. All in all, I wouldn t return. Not very clean either.
This restaurant is like a feast for veggie lovers. It was difficult for me to get vegetarian food in this area. I went to this place with colleagues and I extremely loved it. They have a buffet for dinner and I was so happy I could choose from more than four options after trying places where I had not more than one option. The desserts are awesome, cheesecake and pies were extremely delicious. It was mire than worth for the money you spend. I totally recommend this for dinner.
Can get a good amount of breakfast foods for a very reasonable price!
$3.95 breakfast special can t beat that. But service was pretty rough. People always standing around waiting for a table. One of the hostess looked clueless of where to seat people. Never got checked on about how our food was and no refills on water. Seems to be understaffed when they know they ll be busy on these days with specials
Good breakfast good service but you pay for the breakfast buffet and still have to buy the omlette.
We have had the buffet for dinner and we have ordered off the menu for dinner. The food has always been delicious, and our waitress has always been friendly and very attentive going back in 3 weeks
Horrible Experience. Waitress was rude and food was not good either.
Google suggested my agatized stromatolite was food, and that I should post it as kewadin fare. Nice work, Google!
Very good very clean
Weather was nasty, so decided to eat in. We wanted whitefish, and it was very fresh and tasty. Waitress was very friendly and efficient
Great food, and nice wait staff.
delicious, great service
Not a big buffet during the week, but what they had was good. Something for everyone. Deserts were limited but tasty. Great weekday price of $10.95.
