Noodlebox in Sault Ste. Marie

I spent 30 minutes on hold today only to be hung up on when i was almost done ordering. I tried to call back 10 times to find out if my order was made and no answer; I drove down to the store located in Sault Ste. Marie for the cashier to tell me she had no time to serve me. Upsetting.

The food is hit or miss. Pretty inconsistent. One day its delicious the next day its too salty or too bland. You never know what youre gonna get.

Food was piping hot very delicious, wait staff were very knowledgeable and respectful

First experience was a pleasant surprise. A comfortable atmosphere and the food was rather good and very filling. Had the beef teriyaki and a spring roll. Worth checking out.

My fav pad thai in town. Should be open later. Much later. Maybe 1 am. We do not have enough good food open late.

I have been a fan of their Spicy Peanut Noodles since the beginning. I have ordered it thrice recently on different days and noticed that its not good as it used to be. It felt bland with not enough salt and no sauce( assuming less fish sauce). Please bring back the old spicy peanut noodles!

First time getting food here, service was good and really enjoyed the food.

I have ordered here quite a few times. They have messed up the majority of my orders with them. I ordered sirloin beef and got the crispy beef instead. I have also ordered other items and have had surprises such as different sauces and/or too much watery sauce. This place lacks in regards to making the orders correct from what my friends and I have seen.

I ordered a noodle box for delivery and would not order again. The noodles were disintegrating they were so over poked. I ordered crispy chicken for over $4extra and there was nothing crispy. I ordered two orders of spring rolls and they only sent one sauce.

Food is very over priced for what you get. Found the staff not helpful but still friendly. Like the interior set up of the store very fun.

Excellent experiences at Noodlebox! The food is delicious and holds up to its spice levels. The management and staff are always very friendly. Highly recommend visiting this location! Ronica is awesome!

My husband actually tried the food the first time then he brought me in and we took food home for a date night. The food was amazing and right there it is cooked fresh and right to the way you like. The staff are very friendly and they keep it very clean there. I only have had one issue of my takeout order being wrong and went in the next day and right away they made a new one which really shows the commitment to their customer service and making sure things are right. I would definitely recommend that people come and try their food. We are definitely repeat customers Parking: Because it is in a mall you have a lot of parking available for everyone Kid-friendliness: Have seen kids in the store and they are great with kids and do have a kid friendly menu options Wheelchair accessibility: Their door is wide enough for a wheelchair and lots of room to move around in and Their bathroom is also wheelchair accessible

Decided to try it for the first time.teriayki box was recommended.I personally was very disappointed as i found it had way too much sauce and was over powering.Too much sauce ruined it, the beef added was not chewable and hardly any vegetables.I dont think i would try another one if they have that much sauce.Spring rolls were good though.

Food

Well I finally got around to trying Noodlebox. I made an attempt 6 months ago after work but I wasnt in the mood to stand there a wait 45 minutes for noodles. Its definitely better than mall food court Asian food, but its definitely not as good a an acutally Asian restaurants food. I dig the fact you can choose your heat level and that its pretty accurate. Most chain places version of hot is actually extra mild. HOT = HOT here!

The place was dirty floor needed to be swept my feet were sticking to the floor the cashier was going from the cash to the back to the kitchen with no hair net the cook had facial hair no net over it the cashier never once seen her wash her hands puts spring rolls in the fryer with her dirty bare hands touched her face with her hands then grabbed my food bowl with her bare hands fingers all up in my bowl..first and last time there

Butter chicken box and kids Mac and Cheese are awesome. Must try.

Amazing customer service! I had an issue with one of the previous dishes I had ordered and the owner went above and beyond to rectify it. I tried the gluten free pad thai and it was delicious. There was a great mix of meat and vegetables and the sauce had a great flavor. Im glad we tried Noodlebox :)

Always excellent service. Staff is amazing. Food is amazing. Have tried so many and all good. Love it Food

The food is amazing and the people are so nice. No complaints at all I highly highly recommend coming here if you want amazing food!

THEY KNOW MY NAME THIS IS GREAT may be slightly addicted cause it s so good!! Highly recommend Dietary restrictions: My brother is celiac and I was surprised how many gf options there were!!

Relatively fast, delicious and seems to be the only take out restaurant you can go to for less than $15 (1 box for 1 person). Its my personal favorite. Its definitely worth visiting atleast once if you havent been to NoodleBox. I recommend the teriyaki box if you cant decide on a menu item.

Second day in a row because the food is unreal. Ate in and got some cheese balls on the house. 10/10

The staff are always friendly, and the food is always delicious. Portion sizes are pretty huge too. Definitely great value.

Missed custom order details during busy rush hour when first opened. Has now greatly improved, no issues with orders since.

We enjoyed our lunch. friendly staff. Clean washrooms. WE came back the second time here. The girl was really nice and brought our food to our table. I think her name is eronica. And OMO is a good cook. We will be back.

There is an abundance of food. Depending how hungry I am I can sometimes make it last two meals. The flavours are amazing. The food is hot. Service is delightful, with a smile. Restaurant is clean and inviting. I will definitely be a return customer. This is a fantastic food option and location for our city.

We ordered delivery to our hotel ,the items came without cutlery or napkins, the food was sub par too ,do not recommend

Nice place!

You get exactly what youre promised - noodles in a box

Excellent food Excellent customer! Food

Delicious food and very nice customer service. Loved the teriyaki box with prawns.

Excellent food.

After Waiting for an Hour My Experience wasn t that Good! I tried Spicy Peanut Noodle Box and Thai Style Chow Mein, With Chicken but they Didn t served chicken in Box. They did not Serve anything on the side With noodle Box it Feels Really Dried and was Really Not Flavoured at all! Extra sides Really Not worth to buy! I am not gonna Visit This place Again! Big Disappointment after Lot of Excitement to try Something new! Wasted My Money and Not a 1% satisfaction!

Food was excellent, I had the drunken noodles with beef and it was delicious. Unfortunately service was slow took an hour to get our food but it also just opened and was very busy so I am sure that will improve.

The food is good, but not waiting over an hour for noodles good. Get it together guys!

It was a bit of a wait yes.. but they are clearly new staff working it out. Management stood around not being of any help. Food was great though. I wish them well and better direction from management will only make them faster:

Vegetarian options: Not enough vegan choices , the fry tofu and the vegetables spring rolls needs to have it s own oil . I wanted to add them ;but because it s fried in the same oils as meat . I have allergies to meat and I didn t want to take the chance. That is way I m giving them a 4.

No acknowledgement or hello. They only seem to cater to people ordering online. 1 hour wait at 5pm is unreasonable.

Make sure you order ahead, as you will wait upwards of an hour if ordering at the restaurant. Food was fresh and delicious, staff were kind and friendly.

Good food 2nd best in the sault I got the Kung bao with hokkien noodles and pork its great just needs more meat

Stood there for 20+ minutes for mediocre noodles

Food was really good. I tried a few dishes several times, all were really delicious plus the place is clean and the staff is friendly.

Nice place with amazing food, so many options to pick from. The food was really nice and the wait time was under 15mins. The workers are friendly and welcoming. I ordered the ginger beef box can t wait to go back and try another box menu Dietary restrictions: Had vegan and gluten free meals

Food is fresh, hot and tasty. Today was my fifth visit. Can be very slow to get food during busy periods. They were quoting 1 hour wait time one visit so we opted for an alternative. Today it was 10 minutes. Staff is friendly. Online app now allows for ordering at SSM location so in-restaurant wait times should improve dramatically. Its not really a place you go for atmosphere. Its clean and most of the chairs are in use by people waiting for takeout.

Wait time was about an hour. Partner ordered the garlic black bean box, I ordered the drunken box with extra spice. They had no rice noodles so we got ribbon. Mine had no spice and no Thai basil. I tried hers and it seems after the hour wait they just gave us both the no spice black bean box. Edit: after contacting the store, the manager apologized and offered a free meal. Reordered the drunken noodle box with crispy chicken and it was really good. Partner got pad Thai and was also impressed. If you like spice I would recommend the mild/medium level heat first, cause it was the perfect amount. Opening jitters aside, we would definitely go back. Edited my star ratings. 3 stars for service because of the wait time, but the manager was fantastic.

10/10, lovely staff, great food

The food is amazing and the customer service is also great ,must try

Not impressed...waited 45 minutes for over chillied disgusting food...going to get my money back tomorrow. Asked for med heat, they went over board with the chilies. There is no asian flavor. The ginger beef non existant...the 7 pieces of beef were stringy and tough. 3/4 of the bowl was filled with rice...if I wanted a pot of rice I would have stayed home save my $16.50 and eaten and entire pot of rice. Once I get my money back, I will never eat here again...the cheezies and ju jubes were a much better supper...sad...

The food is delicious and hot. Would recommend only I noticed no one e handling the food was wearing gloves :(

Editing my previous review. Ronica reached out and offered to re make the order. I just received it today and it was so good. I love the egg on top. There was sauce this time and it tasted great. I loved that Ronica reached out to me and that she wanted to make it right. Ordered online. Did not receive the water as they were sold out. 2 of the dishes were made without the sauce and were very plain. A beef pad Thai and a chicken pad Thai.

Great customer service

ORDER AHEAD basically all the complaints are people ordering there and having to wait. I recommend Hokkien noodles. I don t recommend the fried tofu, instead get shrimp if your diet allows it.

Meat was so tough couldnt chew it, you would need a chain saw! For 34$ for 2 this place was severely lacking! The tariyaki beef was mush, noodles were mush and vegetable fragments were mush. They should taste their dishes before they sell them. Alternatively the ginger sesame beef was okay . But i would never waste my money buying from here again!

Place is good, service is good, food is fresh but the taste and flavors are so bad its smell like u eating something that u cook four days before

My daughter and I went this afternoon for a late lunch. It was delicious! We each had the teriyaki and had different options. They were both so good, made to order fresh and hot! The portions are large enough that we each brought more than half home. I will definitely be back and recommend to everyone!!

The food is amazing, cooked to order which is rare nowadays. The staff are super friendly and very helpful. If you have any questions about anything they break it down for you so you can understand. There are so many options to choose from, and the amount you get is crazy. I took the test home and you would swear I barely ate anything! I will be back many times for sure!

Great all around experience. My only complaint is its sooooo dry. I got the crispy shanghai chicken and theres not enough sauce. I am hoping next time i can ask for extra sauce on it or get extra on the side.

Denied service 20 minutes before they closed. They should be serving until they close, will not be coming again.

We decided to try Noodle Box today, and were not disappointed. We tried the teriyaki box and it was delicious and filling. You definitely get your moneys worth.

Worst place ever to exist in ssm I saw no proper gloves were worn while cutting food. Taste is so artificial I took crispy chicken. Shanghai and it almost had me puke

Excellent food, and great people!!

Yum

Heavy wait time, so you should order online. Excellent food.

I had the spicy peanut with crispy chicken, my friend had black bean with moochu pork. Noodles overcooked, sauce way too thick, hardly any vegetables and very little meat. Was disappointed first visit. Tried second time. Still disappointed. Wont be back.

20$ for a small box. Was tasty but disappointed about the serving size. Maybe they made a mistake?

Good vegan options, friendly staff, fast service, super hot and fresh.

Was disappointed that the fried rice we ordered came as noodles instead of rice. Especially after making a note. Char Sui pork was not sliced in other dishes and left as chunks which was odd. Teriyaki box was tasty as was the pad Thai. Crispy beef was not crispy and coconut shrimp was sickly sweet. Some good but some really disappointing unfortunately. May try again in a couple of months.

Waited half an hour for my order and watched at least 5 people who ordered after me get their food before me, food was not worth that long wait time, won t be coming here again next time I m in the Sault

AMAZING FOOD! MUST VISIT!!

Wheelchair accessibility: My son is disabled and has autism and is an idiot but this is the only thing he was right about that the food here is great and the atmosphere here is amazing love this place Food

Totally worth ur time n money! Do visit for some yummm food n ambience!

Must try!! the food is really good!!

As usual food was excellent me n my friends just loved it !!! A must visit place Thank you noodle box Food

Dietary restrictions: Very flexible food options considering the most individual dietary restrictions Food

Superb food and excellent service!

Great food and great service. Really good atmosphere as well

taste terrible, throw trash never go again Food

Very serene ambience and yummilicious food. Very swift service full with humbleness.

Ordered and paid for extra sauce, arrived with almost no sauce. Called to ask about it, and the phone number is inactive.

Doesn t taste of much!