Popeyes Louisiana Kitchen in Sault Ste. Marie

Very Clean, Super friendly staff, super fast service

Kid-friendliness: 10/10 Food

Very accommodating staff specially to Jeff and Jacque

Exactly food and services

Best chicken

Excellent Service and delicious chicken ever. Jacque is an excellent server to the customers as well and A plus rating.

I come here regularly and I have always seen staff running around working really hard to please customers. I have always had a good experience

Popeyes is amazing! The chicken sandwich is always fresh, crispy, and full of flavor. The staff is friendly, the service is super quick, and the place is clean and welcoming. A perfect spot for delicious food and a great experience!

Overall excellent experience.

Friendly service. Food was delicious.

The manager kiran is very supportive and helps every time . She provides delicious food

The environment of this restaurant is so beautiful and Miss Kiran Dhaliwal is the best team leader and manager of this restaurant. Vegetarian options: Aalu tikki and Golgappe.

Very well behaving staff

Have pretty good service and food was on the point. Parking: Own parking Food : 5/5 |

I am regularly customers here really very good survives. All team members very good kiran has really very supportive and friendly.

I am regularly customer here food is very good. Service is very fast. Thanks

Great friendly service would highly recommend

I went in on a monday night around 6:50, ordered a sandwich and wings, The lady that took our order her name was jacque, but the girl that was supposed to make our order is named nav, instead of getting our order ready she kept taking drive through orders and kept making theirs, when we went to inquiry about why Its taking longer time, she just gave us attitude and kept ignoring and when we ask her to refund the amount cause it had been over 30 min, she started arguing instead of apologizing, this was a pretty terrible experience, the management should train the employees first on how to behave with customer before they start putting them on the floor. If she is so agitated with the fact that Its busy and she starts misbehaving with customers, may be she should not be working in a fast-food restaurant.

Good experience overall

Great service

Way to long to get my food from drive thru

Good!

I had a superb experience with this store. The staff named Jeff provided us options where we can have more but pays less he suggested promo for the day. We were very happy and so much satisfied with the food, ambiance, and the customer service. I hope all of the stores here in SSM has this kind of customer service.

Great food and very friendly staff, love the changes

Awesome service best QSR in SOO...

No more beans and rice, back to KFC

Needs more local workers

They no longer sell red beans and rice even though its on the menu still. Super slow.

Terrible giant chicken that might have come from a Bald Eagle or something. The mashed potatoes had an aftertaste that I can only attribute to floor cleaner. The coleslaw was okay. Vegetarian options: Im not vegetarian but apparently had to says something here.

Got takeoutand they forgot several items.....pie......buscuits...onions rings...and gave me dark meat when i upgraded to white.......they suck

Their shrimp is pretty good. Not a fan of the place.

Horrible service seen rats running around through the drive through window

All good taste the same in Texas and the southern states great job.well I back (when this was first open It was great and do taste like from the southern ones Now the service is terrible and the person who operated the drive through doesnt understand what youre saying and always gets your order wrong its easier to go inside and order also update the chicken is over cooked and still cant get the order right Note:someone from the corporate office should be looking into how this is operating

What the hell is going on at this branch. You wait a long time just to get someone at the drive-thru box. I had to repeat myself six times and she still had my order wrong. Wait another 10 minutes to get to the window AND MY ORDER WAS GONE. I had to place my order at the damned window! What the actual hell is going on at this branch. This is embarrassing. Im actually writing this while I wait for my food. The level of ineptitude Im seeing here is incredible. Update; my order was wrong. Had to go back in to get the right food.

Great food. Chicken platter is amazing .Spicy chicken deluxe also very good. Well priced

Excellent customer service and always fresh

Ordered 4 piece chicken and paid extra for large coleslaw. Also ordered 2x 8-chicken nuggets and large fries. Went home and found out that coleslaw was missing How did they mess up when we were the only customers at walk-in Food : 3/5 |

Super fast service I just mke the order online and when i reach the restaurant i found it ready. Same taste like the other branches. Hot , fresh , yummy Food : 5/5 |

Horrible service. Waited 40 minutes for my mobile order that was supposed to be ready asap as per my chosen pick up order time.

The most horrible customer service experience ever received that gave me a point to write a review against them. I ordered a spicy chicken sandwich combo that comes with a side and a beverage. When I received my order the items were missing in there as I ordered a orange juice. So I went outside and asked the driver as he was still in the driveway and he said this what they gave him I can check with the restaurant. So I called them and the girl talking on the phone definitely needed some more training on how to work at a restaurant and what is customer service. As I told her that the items are missing in there and I came from work and was tired and hungry thats why I ordered the food and this is how I get my order even after paying. So she responded and said oh I will give you for free the next time you order and I said that definitely Im not ordering again from them and how would anyone know that you have to compensate for my missing items and how can you just give it for free she said oh you order next time and I will give you free, so I asked her name and she disconnected the call on me! And after that I tried calling them more than 10 times and no one responded and even the voicemail wasnt initiated. This was the point that I had to write a review for this experience! So that others can speak up and be aware about it As its not about the food at some point its about the service that you provide as well. And Im not a person who orders food every time I just ordered as I was way too tired from work and was hungry. And was definitely not expecting the worse service from Popeyes! Thank you!

Since theyve opened, years ago Ive only had good things to say about them other than the first day that they opened I had chip food and that we expected it was the first day . Ever since then its been good great my kids love it

Really nice place for famlies

Was hard to understand staff English not there strong language wait for food was very long with how slow it was, food wasnt very good.

It was an over all good time

Would love it if you guys could simply employ English speakers people especially the person running the drive through

smells great when you walk in, foods good. service was slow & no soap in washrooms. when mentioned to employee she just stared at me blankly. I had to wash my hands with hand sanitizer. :|

Plz plz plz introduce halal chicken pizza also for kids as there is no place here offering chicken pizza... your all dishes are awesome we often visit here and enjoyed almost all the fantastic foods

People were friendly and that chicken sandwich gets me every time

Very professional and courteous. Food was great as always.

No one speaks clear English and if you ask them to repeat or speak clearly an enunciate they make comments in there native tongue and treat you like a racist.... iv never been treated so poorly at a restaurant in my life......

As a regular customer at Popeyes, Ive always raved about their delicious fried chicken, which I believe is the best in town. However, my recent experience has left me feeling conflicted. During my visit on May 1st, 2024, around 8:45 pm, I encountered an incident that made me question whether Ill return. The girl taking orders was unusually harsh and lacked the finesse expected when interacting with customers. Her raised voice and lack of courtesy made me uncomfortable and disappointed. As a suggestion please put staffs that fit in drive thru or front counter who can give better customer service. This is the first time i am experiencing this from popeyes. While Ill always appreciate Popeyes mouthwatering chicken, the quality of service needs improvement to ensure every visit is as satisfying as the food itself.

I came to order food at 11:40 pm and store closes at 12 am when I came there the manager in green tshirt with glasses she was extremely rude to me and dint make the food which I wanted and gave the excuse of restaurant is going to be closed in 20 mins and kitchen is closed. I work in other restaurant and even any customers order food at 11:59pm we are supposed to make it. And she didn t even look at our face like she didn t wanted us to come. I love to eat popeyes chicken but the service here is horrible.

A lot of wait for delivery alot

Too oily chicken pieces. Rest was fine

They were sold out of fries at dinner time.

Experience is awesome and food is also very delicious please visit at once there,

Parking: Parking is nice Food

An amazing experience at Popeyes to purchase anything. The place with good fragrance of food along with all the clear corners.

Excellent service & taste, pleasant atmosphere. Lovely staff members. Will try again, if I come back to town again.

Absolutely loved my experience at Popeyes Kitchen! From the moment I walked in, the aroma of their delicious fried chicken filled the air. The staff was incredibly friendly and attentive, making sure our orders were just right. The chicken was perfectly crispy on the outside and juicy on the inside, bursting with flavor with every bite. And lets not forget about those Cajun fries - they were absolutely addictive! Overall, Popeyes Kitchen exceeded my expectations, and I cant wait to come back for more. Highly recommend!

Popeyes chicken is a true culinary gem. With its crispy exterior and juicy, flavorful meat, every bite is a delight. The Cajun fries and buttery biscuits perfectly complement the main dish. Whats more, the friendly service adds to the overall experience. For a delicious and satisfying meal, Popeyes is the ultimate choice.

They serves up fantastic Cajun-inspired fare. Their fried chicken is perfectly seasoned, their sides are savory and satisfying, and their biscuits are simply irresistible. With every bite, youre treated to authentic flavors that keep you coming back for more. For a delicious taste of Louisiana cuisine, Popeyes is the place to be.

Great food and staff Kid-friendliness: Not so crowded Food : 5/5 |

All Food item were very fresh,tasty and satisfying. Highly recommended for all people for best food in Canada... will definitely go again and try other menu also..

Really good food

Good service with good quality food.

Popeyes Louisiana Kitchen is serving very Scrumptious food. The Cajun Chicken Sandwich is my most favourite over there. I must say a foodie must visit there for sure.

The girl at drive thru was so nice!

Popeyea Chicken offers irresistible crispy fried chicken with a perfect crunch and juicy, flavorful meat. Their diverse menu, including sides and signature sauces, ensures a satisfying meal every time. With friendly service and a cozy ambiance, its a must-visit spot for fried chicken enthusiasts.

It is a good place for food and services. Must visit

Tasty food , good service and awesome atmosphere just loved it....

Not only did I enjoy my meal, but my kids also relished their food, particularly the delectable fries. I paired my meal with a fountain drink, and what made it even better was the offer of unlimited refills. To top it all off, even the restrooms were spotlessly clean, which is often overlooked but greatly appreciated by customers. In conclusion, I cant help but applaud the entire team at this Popeyes location for providing such an outstanding dining experience. Its not every day that you come across a fast-food restaurant that excels in both service and food quality. This stopover turned out to be a memorable and delicious start to my Thunder Bay trip.

Its great place to have a crispy, flavorful chicken, delicious sides, and speedy service. Its a go-to spot for satisfying your fried chicken to honest the best staff in a restaurant ive ever seem

Awesome food i loved it

it was perfect decision to have a meal with friends at popeyes louisiana kitchen...and the food was so awesome and tasty!!

Already Vegetarian options: Already

We always have a great experience at our local Popeyes! It s my son s favourite restaurant! Great staff and delicious food! Parking: Lots of parking available. Back entrance allows for easy exit.

Very good fried food items are served here and the most good thing is that they are serving halal foods

Very delicious food, service is also very Excellent and good atmosphere.

Very tasty and good food with beautiful environment

Excellent Food & Services!

For multiple times, they never hand over your order in time. They won t communicate any information on your order, I found this is most frustrating.

Great location, worker was very friendly

Great sandwiches

Ordered take out...my chicken was fishy...do not cook the chicken in the shrimp grease/oil

Chicken was good, but it seems to be a little expensive other than that we had a really good time in and will go back again

Stopped for lunch, let me tell you those classic chicken sandwiches are not classic they are legendary.

Excellent job by the staff. Great service and food quality

Good food, good prices. Jennifer is always a pleasure to deal with. She is so friendly and accommodating to your needs.

Friendly staff, good music

Parking: Lots of space for parking Food

Awsome service

Great food, service and atmosphere Parking: Lots of available parking spots Food : 5/5 |

The girls here are very welcoming. They pretty much know my order. They always ask how my family is doing. The food is tasty as well. The chickens and chicken sandwiches are nice n crunchy Kid-friendliness: The majority of the time I come here with my toddler daughter and theyre very welcoming with her. They never criticise her kidlike actions. They just leave her be

The guy working in a turban serve and help everyone and suggest good things alwyzzz,. and overall food is good.

Good staff an deliciously food

best place

Good vibes chill staff

Lovely atmosphere and the service is always really quick. I am a frequent visitor and they have never disappointed me. Its always a good time with good food here.

Excellent service and restaurant. Fresh food every time!

There is a good atmosphere at place and good food quality and service is also fast and hygiene. im recommend at once please visit at Popeyes Louisiana Kitchen this is very good place for speand time with friends and familiy.

Very good service and tasty food

The cashier was friendly

6 piece of chicken of my 16 piece order where not cooked fully. And what was cooked wasnt very good.

Kid-friendliness: The kids likes the chicken Wheelchair accessibility: A lot of chairs available Food : 5/5 |

Awsome food and enjoyed the ambiance. Filled my belly and heart.

Kid-friendliness: Playground activities Food

Cant understand the workers

It was okay. We went there because it was open. Biscuits are very good.

Food was good but was only slightly warm when I got it.

Best chicken

The chicken is meh. When you order spicy, if they even have any, its never spicy. Most times they will get the order wrong, always make sure to check your order before you leave. And ALWAYS check for your biscuit! Too often I get home to find no biscuit. So the chicken is worse then KFC was 12years ago. Member when the chicken got wayyy too greasy? Thats how popeyes is now. They staff dont seem to know much either, the chicken is sometimes un-cooked and often undercooked. They have the wrong kind of cooks in the kitchen to be making American food. Its becoming common in Sault Ste Marie. They just dont know how to cook our food, they dont know what kidd of dressing to put on a Ceaser salad.... Till next time, Peace, Love & Music. Vegetarian options: It is a chicken joint. So if you have half a brain, this is not that place for a vegitarian. Dietary restrictions: Speak up if you have dietary restrictions. Parking: There are around 30 spots for cars. You shouldnt have a problem finding parking. Few handicap also. Kid-friendliness: They have high chairs and booster seats. Wheelchair accessibility: It is ground floor, with dipped sidewalks for chairs and auto door opener.

Always good food and friendly service. Enjoy their food. Inside is always clean

Best chicken we have had so far in all the branches in Canada.

Excellent service. Clean restaurant. Fresh food every time!

Great tasting chicken and good, friendly service! We will definitely return!

let me start off by saying the food is really good every time. even if they give you older fries and you can tell they are still good. however the service is god awful you can tell they dont want to be there and have no customer service. They also cant count at all and let alone remember to give you your change. The only good person there is the manager shes really nice and will give you proper change. The rest if them i cant say the same.

Staff is professional

Food was bland and extremely oily. Will not go again.

Went last week and service was very slow , thought maybe it was a one off Returned for lunch and it took over 20 minutes in the dining room meanwhile drive through orders were prioritized Food

Spicy chicken Sandwich is the bomb. Fries are alright. Like the apple cinnamon pie. Thats what I usually get. Not much in diet drinks just diet coke. Quick trip to and back to work at lunch.