Hong Kong Restaurant in Sault Ste. Marie
241 Trunk Rd, Sault Ste. Marie, ON P6A 3S7, Canada
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Worst place ever to purchase food.the front desk staff taking order was very nice. The food had no taste. The meat was less for the price. We travel across 4 provinces and we purchase chinese food along the way. We wanted to dine because we didn't want to eat in our car. The waiter understand this but the owner of this business did not make any exception to our circumstances. We would have cleaned up. The other chinese we visited was very considerate.
Tonight, we ordered chicken fried rice and chicken balls, and both were delicious. I was greeted with a big smile, and the cashier was very friendly. I also appreciated that there was no tip option on the card machine. Be sure to enjoy this take out restaurant while you can, as they will be closing their doors for good in February 2025.
Hong Kong has been the go to restaurant for our family for decades! My husband remembers going often with his family at age 7! The food is excellent and in our opinion the best Chinese food in town! Yesterday we had take out and it was the same as ever, no disappointments! The service was great and very accommodating with a food allergy request! We do very much miss the dine-in experience and hope they will be able to reopen the dining room soon! The wanton soup tastes better with Chinese ceramic spoons 😊🙏
me and family were staying for a night in Sault Ste Marie on the way back to Thunder Bay and we were looking for a dinner option. Worst chinese food ever! The greens mixed with the noodles were really bad and I would suggest adding beef into the mixture as that might make it taste better. The egg rolls also did not taste chinese at all and tasted kind of like India food because it was spicy and tasted like curry. The rice and chicken balls were ok though and service was friendly. Look elsewhere for a chinese food restaurant!
I use to love this place. But it seems to be going downhill. We received chicken Chow Mein, when we ordered Chicken chop Suey. Some of the chicken balls were soggy, the egg rolls were very spicy. To the point where some of the people couldn't eat them. The mixed veggies are so slimy now. Very disappointed especially for the price paid. Also didn't like that you have to wait for them to call you when it's ready...
I picked up a take out order of overcooked chicken balls and burned chow mein. The whole thing tasted awful. I'll never return
My family have been faithful patrons of this restaurant since the 90's. On many occasions we have waited an hour plus + for our meal, but It is so worth the wait for fresh hot food. The staff members have always been thorough in explaining the contents of the dishes. This is helpful for many who don't know what they are ordering and are expecting a mall food court or buffet style meal. As with all restaurants in town you have to leave room for error, and I've learned that if you are not satisfied with a dish you received here, the staff is very accommodating to correct the situation to your convenience. In today's trying times I appreciate and give recognition to all food industry workers trying their best to meet high demands. Thank-you for all you do. Oh, and the tree and all the decorations are always uplifting to the spirits 🎄❄️♥️🍀🐇🐦🌷🌸🇨🇦🏖️🏊🍂🍃🎃❄️
Food is good. Called order in after noon for it to be ready for 5:00 and had to wait another 23 minutes for the order.
Hope they should start dine in
No delivery. Pre covid service.
Dependably good food. Note this restaurant no longer offers in person dining, only takeout.
As it has been for many years, terrific food every time.
Got dinner for 6 for New Years Eve! My first time ordering from this restaurant! The food was AMAZING and FRESH! The portions were good enough for everyone to have it for lunch the next day. Will definitely be going back
The food here is amazing but pretty expensive so you had better have deep pockets if you want to enjoy this Chinese place
Fresh food and great customer service
Good portion size and nice staff. I wish they had XO sauce/Rice noodle dish (HK classic staple dish), spring rolls & Singapore noodles. Parking: Good parking and easy access.
Excellent food and big portions. Just missing the garlic spare ribs on the menu
Food has gone down hill. Ordered food for a set time well in advance. Showed up to pick up food and waited 20 minutes past the pickup time. Guess we ll be trying somewhere else next time.
One of the worst places for so called Chinese food,.I say cause usually its something I enjoy, but this place,.The Chicken balls are from frozen thats why theyre not good,.they are dry amd tough, sometimes hard..Some places still make their own balls from scratch thats the difference,.I seen on the kitchen once they put the balls out into bins for the day, so no wonder,.The other food greasy..Go elsewhere..
Best Chinese food in the Sault! Highly recommend!
Really rude person who answered the phone. Acted as if we were an inconvenience for wanting to place an order. Luckily there are many more restaurants who are friendly.
Im not sure about the food but the service is slow I have been waiting for 2 hours waiting if I hadnt paid already I would be our of here
Very nice staff... Extremely inefficient... Stated it would be an hour and a half but took over 2 and a half hours.... Need to work on the details and timing... And this was no restaurant open....
Excellent food and good price
Awesome food...
They put my order in a paper bag and did not seal one of the lids properly. Got home, lifted bag and the bottom gave out, completely saturated. Spilled every where in the vehicle. Called them to illustrate what happened they returned my call 3 hrs later and said, sorry, it left here fine. I had to clean up the mess in the car and Hong Kong wouldnt even offer to replace the item. Terrible Customer Service. Not ordering from them again.
Good food here and the service is awesome!
Hong Kong has not whethered the pandemic well. Got takeout tonight and disappointed in the food. Egg rolls overcooked and peppery. Not as we have had when dining in. Rest of the food lacking in flavour, blah. Enjoyed $40 meal last week at Wachy Wings much more.
I have always enjoyed the food that has been great for at least 45 years
Delicious food, friendly service. I will go back to try more of what they have to offer. Authentic Chinese, cant go wrong if thats what you like.
Was staying the night in the Soo after a long day of driving and was starving. Ordered a combo from here and could barely eat the food as it was so disgusting. The chicken balls were so dry it actually cut the inside of my mouth. I have never had a chicken ball I didnt like... until now!. Everything was overcooked, bland, dry and a complete waste of money. After one bite of everything, I had to throw it all out and go find other food. Would not order from here.
Good portions and pretty tasty food. However, I did take one star off because this is the only Chinese restaurant I ve ever been to that will not give free fortune cookies even when you order a few main courses. Charge an extra 10 cents per dish and bring back this simple and customary courtesy.
Ordered food for Christmas Eve, spent 109.00 on 7 items. Cantonese chow mein was horrible, nothing like I have had in the past. Beef broccoli had over cooked broccoli and cauliflower with boiled beef. No sauce worth mentioning. Really disappointed, since moving here from down south I d hope to fine my go to Chinese food restaurant. Will not go again.
Great flavour, great service, busy place but they accommodate best as possible!
Delicious food.
If You Like Chinese Food Then This Is The place You Want!! And The Hot Turkey Sandwich With Fries Are Awesome... All White Meat And Homade Gravey Is Awesome!! Highly Recommended!
Its average. They are missing some more flavorful options (no orange chicken, no general tsos, etc.), but they have more basics (chop suey, rice dishes with meat, etc.). Worth noting that I ordered and waited 45 minutes before arriving on site, then waited 40 more minutes (1 hr 20+ minutes from order to receiving dish). Again, just very average. Be sure to order over an hour ahead of time.
First time try and chow me in was so so horrible. Never seen like that Compared to other chow mein. Will never go back.
Its been almost 2 years since Ive had the chance to visit the Hong Kong , covid has restricted my travel plans! Looking forward to visiting the SOO this summer and definitely looking forward to ordering my favorite dishes from this restaurant. Ive eaten Chinese food along my travels but nothing even comes close to the quality, or portion size that we get from the Hong Kong, hell they havent even raised their prices in the last 10 years! From what I hear the dining room is closed due to restrictions but that wont deter me from ordering! The staff has always gone that extra mile to make sure everything is perfect with our meals, in fact I believe some of their staff have been there for more then 15 years. That alone tells me that the owner must be an amazing boss to work for. With all these new restrictions bussiness have to abide by, I salute Julie and her wonderful staff for all their hard work !! BEST Chinese food ever!
Foods really good, but be prepared for a wait (1 hour+)
Awesome food, awesome service.....theres a reason they are the busiest Chinese food restaurant in the Sault!
We had the combination plate for 2 and it was horrible. The service was good but the food was bad!
Quality gone down
Placed a 2 item pick up order at 5 pm. At 6:15 called to check on order and was told we are very busy, I will call you when it s ready . Since I was in the area I walked in to check on it again at 6:30. Same answer. No apology for the long wait, no offer to check on it just a curt I ll call you when it s ready Finally got my order At 6:53. Beef with broccoli was lacking beef, Moo goo guy pan was mostly celery. Taste was helped with soy sauce and hot sauce. Conclusion?!...don t bother
Service is consistently been great throughout the years
The BEST Chinese food in The Soo hands down!
Absolutely Best Chinese Food
Very good food
1 and half hour wait just to long went somewhere else .To busy wow
Excellent food!
The food here is great, the prices are not too bad..the service is awesome...ask for my favorite waitress, Darlene, she really knows her stuff!!! Thanks Darlene!...see you there!
Same food..... never changes or grows. It costed me about $100 for 4 of us.
Best Fresh Hot & Cooked to perfection mmm Excellent service Awesome Management
21.60$ for amateur cooked, old food... rarely replenished their buffet.. so you re gonna pay full price for whatever they feel like cooking. Throw the dice yourself.. have fun. Waitress was super nice (the 1 star is for her)
Terrible experience and customer service. Ruined mothers day. We were informed the food would be ready for 5:00 PM. We called at 5:00 PM and were told they were running late and it may be another hour. We waited another hour and a half and called again. We were we then told we would need to wait ANOTHER hour. At 7:30 PM we decided to go to Hong Kong to pick up our food. We went inside they told us food was not ready and we would need to wait until 8:00. We canceled our order. There was no compensation or apology offered.
Reasonably priced and HUGE portions! Very FRESH tasting ingredients. Lots of menu choices and specials.
Excellent food. Fresh each meal. Friendly staff
Not impressed with the service provided with Hong Kong restaurant. They do not deliver and they do not take payment over the telephone. What kind of service is this?
The service was good and the quantity of food was excellent but I wasnt impressed with the food itself. It used to be the best place to order from but now, not so much. Im sorry to say that I wont be ordering from there any time soon
Food is made fresh, but long wait times for take out. Ordered an hour in advance for a specific pick up time and still had to wait 10 minutes upon arrival for order to be ready. Only offering takeout at this time.
If this same staff was serving at a complete dive bar with a history of roaches, Id still go just for the service and staff. Truly felt at home. Food was simple but delicious, and dirt cheap. Just go already.
There food is cold
Great food, large portions (fed 3 with combo for 2)...friendly staff :)
Excellent food. Great count. Good priced. Good people serving.
Food is amazing. Take out is ALWAYS later than estimated. Show up 10-15 minutes late.
Feel the authentic Chineese of food is going down hill from past years. although the quantaties were large, the quality was not there. Very close comparison to mall Chineese Among other dishes, the most dissapointing was the beef and broccoli...it should be called broccoli, cauliflower with 3 pieces of beef. If you are looking for authentic Chineese, dont think you will find here.
Best chicken fried rice in the city. Their beef with broccoli has gone down hill.
Great fried rice and chicken balls.
Service was super attentive and welcoming Food was great tasty and portions were enormous.Thank you !
Worst chicken balls ive ever had ... two of them were smaller than a loonie and over cooked .. so disappointed wont go back
Great food but very slow to cook it about 1 hour
Chicken balls are great, the rice and chowmein were bland. Portion size is very large.
Food is great and the service is wonderful!!
Excellent food, freshly made, good sized portions, nice and hot!! Staff very polite, good sense of humour. Prices reasonable!
Egg Rolls .. were out of this world Sweet and Sour chicken balls perfect The first time Ive ever had egg foo yung.. Wow ... wont be my last
Great food, service. Ordered about 10 dishes. All good.
Best chicken balls in town...definately great selection and price
Best Chinese food in town
Food is fantastic, wonderful staff but cooks are VERY slow. Sometimes waiting up to 75 minutes.
Very slow
Very cheap on the meat thats added to my order the one girl had an attitude and extremely poor service!!!
Nope not good
Good food and decent prices
Best chinese food in sault ste marie!
Server was excellent, however order took over an hour to get two combo plates. Food was mediocre.
Best food and service in town.
We are travelling across Ontario, and when we asked the hotel clerk where to eat, she immediately replied Hong Kong resturaunt, and they did not disappoint! Huge portions, great tasting food and wonderful staff....we will be back on our next trip through!
Fantastic. My family loved it while we were travelling.
Service was slow 40 min wait for our dinner food was great waitress was very good
Cant put no stars. Service was terrible waited an hour and a half b4 finnaly leaving without food. They served 5 tables that all came in after we did. Completely unprofessional. Never again.
fantastic food service could use some work very slow.
Fantastic as usual!!!
Hong Kong restaurant is a great dinner place and the staff are kind and engaging and the food is fabulous
Meal was good and was prepared in average time. Expensive for a Chinese restaurant.
Very tasty. Good portions. Waitress was funny and was able to keep up with demands of seated tables. Overall, good experience!
Slow
Very good food. Had to wait a bit but worth it.
Excellent food! but you pay for it.
Food is delicious and the service amazing. You feel like family when you are here.
Great food. Extremely long wait
Best Chinese Food
Large servings but kinda bland for me, not the authentic Chinese food imo. Price is ok and lady taking our order was very nice.
Terrible food
It was my first time going to Hong Kong restaurant. I loved the food. We ordered the 2 can dine option for $30 it was definitely worth that. It came with so much food and we took some home too. The chicken balls are really good. Staff were friendly always came to check if we needed anything. I would recommend this restaurant.
Good food but slow service and long waiting time to get meals
Slow, reliably good food.
Happy birthday
Food is good, but menu is a little lacking. If your doing take out plan ahead, orders take a while to put together.
Food was delicious
Great food
I really like the food here. Its always made as you order it, so there is a wait but its well worth it. The waitresses and service has always been really nice for me. -The wonton soup here is good-
No delivery available
Great food
Great food and service.
Excellent good
Excellent food as always
Large portions here & youll definitely be taking food home, though, unless you share a meal. Everything tastes super fresh, too. Im not big on their egg rolls, but the Cantonese chow mein is good, chicken balls, fried rice, and my friend loves the combo for 1 (no shrimp, extra chicken balls.) Staff is nice, but supper time is busy. They do take-out. I dont think they use MSG in their food, either. Bonus!
Best Chinese restaurant in town fresh food!
Tiny place. Long wait for food
The food is so fresh n delicious. If you order spicyits perfect. Nice that youre not rushed. you get to relax n visit while your food is being freshly prepared. A nice pause in busy day. best chinese food in town. Yummeeeeeeee generous portions great for leftovers.
Don t choose Chinese restaurants that are suitable for Westerners but Chinese. However, the waiters were very friendly, but the food was really unacceptable.
Waited 50 min for the food. Food is still not served and the restaurant is not even busy, dont know what the chef is cooking at the back.
Good food, large servings. Very clean and quaint. Service is friendly and informative
The service is good, it is Canadian Chinese food, not my favourite, but some of the dishes are quite good, and some I can pass on. Its affordable, the dinner for 6 is a lot! I am used to authentic Chinese, but this is the best to get for Chinese in the Soo.
Friendly staff, great food, really clean
Stopped here while making our way to Wawa. Spent $55 on a three person meal. It was more than disgusting. Chicken balls seemed as though the oil in fryer had not been changed. The egg dish was burnt... Chicken fried rice looked like it was out of a garbage can and tasted like cigarette ashes. I just had to post this review as it seems they have regular customers but it was utterly disgusting. If you arent one of their regulars do not stop here.
Best Chinese food in Sault Ste. Marie by far. We waited quite a while for the food to come but we didnt mind because the food is hot and fresh. If you arent in a rush and dont mind if the service is a little slow, eat here. Yum!!
Called at 6:00... they said would be ready at 6:45... Does that really mean 7:07??? Tell us 7:15 If it is not going to be ready until 7:07.
Very long wait for food, 30 minutes+. Chicken balls were great, other meals were fine.
Good service. The food was hot and fresh. Definitely recommend the egg rolls
Very good Chinese food - my review would be higher but the last few times Ive picked up my order Ive had to wait an additional 10-20 minutes past the already long pickup time of 1 hour. Please revise your estimates or take steps to reduce wait times
good tasty chinese food, nice to find in this town!
The food was great service great we will definitely go back or get takeout
Living in the Sault, there isnt much in the way of variety when it comes to Chinese food. Weve had a few restaurants pop up and disappear over the years, but Hong Kong hasnt wavered. Have I had better Chinese food during excursions in cities far afield? Definitely, but Hong Kong is still possibly the best in the city. The quality has been very consistent over the years, and while it can be a bit on the expensive side at times, its nice to have for a treat.
Friendly staff. Hot food. Reasonable prices. Best Chinese Food In Town.
We always enjoy our visits to the Hong Kong. The food is always good and hot and fresh. The staff are very welcoming and accommodating to our needs.
Fresh-Hot-Lots-Delicious-
Always have had very good food!!
Always have had great food there...no complaints...been going there for 20 years!!
Great Chinese food and good prices
