McDonald's in Sault Ste. Marie

A brown girl was very irritating please give some manners to your employees i was taking my takeaway and she can t even speak English food wait all she said and i was confused and i asked what that meant so started arguing not recommended for takeaway

Bought a big mack and they put bad sauce or whatever in it and almost got food poisoning

Went through the drive through for a Diet Coke. Service was quick. Not much of a line up. Friendly helpful staff. Did not go inside. Plenty of parking and two access points.

I order a combo in drive-thru, you give me my food and then tell me to pull up for my pop? Like seriously, so my food can sit there and get colder than it already is, while your machine fills a cup with pop? Also, fix you syrup ratio for your pop, as it always tastes like CO2, with no flavour. At least Trunk Rd mcdonalds isnt cheap and adds syrup to their pop. Very disappointing experience.

Even while the restaurant was full, staff were very efficient and good customer service! Parking: Good amount of parking spots vs seating in restaurant.

Dont go there after 1am! They say they are open 24 hours but thats not true. I ordered online and was looking forward to my food and they told me I would get a refund. Why doesnt it work in the app and why does the operator say they are open 24 hours

1.75 extra large coffee. Great price, great taste! Dietary restrictions: You can ask for items to be added or omitted Kid-friendliness: Kids play land has been upgraded. Great area for kids Wheelchair accessibility: The washrooms are wheelchair accessible.

Good food

Great service, clean tables was not to busy , kids enjoyed there food

Drive thru was quick and staff friendly but $14 for 2 chicken McMuffin s is insane. I won t be in a hurry to go back at those prices

Didnt get right order We ordered 40 chicken nuggets but only got 20 Wack service

You decide

Prices are astronomical and what you get is subpar. If you re hungry just make a dinner. If you just want a snack than this is the place to go.

Kid-friendliness: Yes there is a play place for kids to play around while you wait for your food to cook. Food

Drive Thru Open 24 hours is nothing but a lie !

Small town.....Great people! I ordered through my app for front counter pick up, and the manager was soo nice and without me asking for table services, he brought it to my table Im from Toronto, and that would never happen there! Good job staff, and thank you!

Always closed even though the sign says 24 hr drive thru

I had a really bad experience today. I waited 10 minutes in the drive through for making an order. Then i went to the window then they told they were out of staff Its not fair Food

Says 24 hours it isnt signs say 24 staff doesnt care rude waited time and money

Kid friendly, fun seating arrangements, and great food! Dietary restrictions: Not too sure about dietary restrictions but no harm Food : 5/5 |

Im happy for the people who have a job here. But their food is consistently the same, consistent, hyper-processed semi-food....which could be good or bad depending on your definition of food. I only go to McDonalds if someone else makes me. I would NEVER go of my own volition.

Worst McDonalds ever!!! Never get anything right. When you ask for a PLAIN chicken sandwich, you get lettuce, mayo, etc. We ordered today amd the person didnt know what a grilled chicken sandwich was. This place gives McDonalds a bad name!! Overpriced and NEVER the right order!!!! Ever!!! Wont be back, learned our lesson!!

New staff slow service for walk in customers Vegetarian options: None Food : 3/5 |

How about you put the actual hours on here and take down the 24 hour signs. I was there at 5:55 am and waited until 6:20 this morning thinking you d be open soon.

A chain that is too big to fail. Everyone comes here because everyone else does. I personally cant see why. The prices are too high, the quality is low. I ordered a cheeseburger, just a simple thing, and it was such a sad piece of food. Small, tasteless.

Drive through was SLOW. vehicles lined up around the building, people were giving up on waiting. When I finally got up to the box, they had me wait even longer. Then its a long wait for a cup of ice cream that was starting to melt before it even got to me. The mcflurry had only a surface of topping, not mixed through like it always has been. Absolutely disappointing. Seven dollars for painfully slow service and a mcflurry that has almost nothing in it.

Drive thru was courteous and quick!

Closed at 5am...

not open 24 hours i m hungry at night closed early too

Lousy service, incomplete order. Went through drive through to get supper after a lot of shopping. Meal Deal orders plus apple pies for dessert (that show on receipt as ordered and paid for). Paused at order window to check for straws as thirsty right then. Then headed for home and found no desserts in bag. Price of pies $1.99 each, plus tax. Third problem in a few weeks with fast food restaurants!!!

I had a sausage and egg mcmuffin meal with an extra mcmuffin. Both English muffi s were so stale that it hurt to eat them. I will never go back to that restaurant when your out of town employees cant tell the difference between fresh and stale.

The Sunday portions for $3.99 should be tripled.

Very friendly and efficient team. Clean restaurant, open view of kitchen. Highly recommend. Parking: Lots of parking including for truck towing camper

The second location in a row that says theyre open 24 hours with big, 24 hour signs, and they keep telling me that theyre closed between 3 to 5. Why cant you just update your hours instead of keep lying to everyone and inconveniencing us over and over again. Im boycotting mcdonalds now, lie to someone else.

Poor customer service. Staff attitude very bad

Kid-friendliness: Play place great for children Food

I was inside the store standing in the queue to order when I was asked to go out and order through drive way. I didn t have a car as I walked from my hotel and went back without food.

Everytime I go through drive thru they screw up my order. Im so sick of having to complain after Ive told them please make sure sauce is in there 3 times now Ive went home and no sauce. Is it that expensive McDonalds? Lost out business and many others to follow. Edit 4 people served before me and they ordered after to me. This McDonalds is a joke 5 th person to be served now leaving and I m still waiting.

Very clean store. Staff are very efficient. Nice to be greeted with a smile! The staff are friendly.Coffee was quickly delivered to us at the counter.

Kid-friendliness: Its heaven over there! Food

Advertised a promotion all ove and would not honor it

Absolutely disgusting its incredible that a franchise is able to feed this garbage to people its literally poison. WAKE UP PEOPLE!!!

Order was right and the food was good.

For at least the past 2 months they have been forgetting at least one thing each order. They forgot the sandwich to the sandwich meal,.... almost every time they only give us one straw when we have multiple drinks,... they have given us the wrong sandwich, etc. The straws are the most frustrating... its every single time we get one straw...

Yesterday Afternoon I went to this McDonalds and ordered a medium DIET coke. I then proceeded to wait 15 mins to get my drink and during this time 2 employees ordered themselves food and got It before I got my drink. After a while a person who I believe was the manager put the order for my coke into the drink machine and then I saw an employee go the machine and cancel my order I waited a bit longer and was then asked by a different employee what I had ordered and I said that I had ordered a DIET coke she then proceeded to grab a drink from a different order that had been sitting out for a while and gave it to me. The drink she handed me was th e wrong drink and it was flat she gave me a regular coke instead and diet now you may think thats not too bad well the thing is if I wanted a regular coke I would have ordered one also I like the aspartame taste of the diet coke . Overall terrible service would not recommend.

This day everything was perfect..went through drive thru and everything was ready for once when I got to second window...yay!!

Asked for as much szechuan sauce as they can give me and I got 3 packs for 20 nuggets. Brother. I wanted 25 packs for 10 nuggets, load it up. Only reason I came to mcdonalds this eve was sauce and my sauce needs where not met.

They changed something with their fries cuz theyre gross and soggy and not banger anymore

Their drive thru is not open 24 hrs

Drew the employee was rude, condescending and argumentative. Should be fired or kept in the back away from customers

100% poor service. Night manager is literally the rudest person i have ever seen in that McDonalds. I ordered a double bigmac with no seasoning on the patti and a spicy habanero mcchicken. They literally gave me patties with seasoning and chicken sandwich with mayo instead of habanero sauce. I couldn t eat any of my sandwich. And when i called to inform, all i was saying was to treat customers with some respect and to make the food properly so that people can enjoy. The manager who took the phone was really rude and said she is not doing deliveries and i can drive to drivethru again from my house. I am not driving there again just because you made the mistake. She literally hung up on me while i was talking. She was also rude when she came to hand out the order too. I have never seen a manager like this before. I have worked in this same mcdonalds for more than a year and i have never had any management this rude or any staff with this much poor service and attitude. Literally hated the service. Guys do your job properly so people can enjoy the food.. dont ruin McDonalds for us

Constantly forget to give drinks 3x now on breakfast drive thru orders

Typical McDonalds Unfortunately we bought coffee here and the cream was a bit off. Food : 3/5

Exactly as expected. Washrooms were well maintained.

This is one of the cleaner ones I have been to. It took over 15 minutes to get the food

I order in drive thru yesterday midnight employee is disrespectful, I made the order and pay the next door then the crew say please wait your order on the next door. While waiting the order one crew bring the order on the window and ask me did you pay this? In a height voice. I really surprised how she ask the customer like this.. if she has doubts she can ask her colleagues or a receipt or the order.. this kind of staff need more training about what is customer s service.

Newly renovated. Friendly employees. Food its good. Kid-friendliness: A playland for the kids to play. Kids meals include a toy. Food : 4/5 |

Wasnt that great, put tarter sauce instead of mayo on junior chicken. Expensive

I m currently at McDonald s and the service was excellent. Everyone was very friendly. However, the food was unpleasant. I had a Big Mac that tasted like nothing, almost like eating paper. The fries were completely unsalted, and I doubt they re actually made from potatoes. To top it off, they no longer offer soda refills. I won t be coming back; there are places with better burgers and fries at much better prices. This place is overrated.

They completely ruined the inside. If youre looking for an underwhelming experience, this is the place to be. With muted colors, awkward seating, and a smaller space, youll absolutely feel underwhelmed! As for the play place, they managed to ruin it as well! Its smaller and more enclosed. Also, it features tablets now because your child definitely needs more screen time to forget the worry of playing or social interaction.

ALWAYS FORGETTING THE SAUCE FOR THE NUGS .. ESPECIALLY AFTER A LONG NIGHT AFTER THE BAR AND ALL YOU WANT IS WHAT YOU ORDERED AND YOU DINT GET IT. For sure a one star rating

Forgot the sauce for the chicky nugs after a night out at the bar. Tragic

Cleanest bathroom to poop in for the area. Also, the ice machine normally works.

Breakfast hits for plastic food

Crowded

Somehow a green tea with nothing in it became a black coffee with a green tea bag in it. Something got lost in translation.

Open 24 hours? False.

Good place for living

The got drive thru order right for once..

The newly-renovated dining room is cold and unfriendly. Take your meal and get out is the feeling you get, and I guess this is desired outcome to avoid the table of grandpas sipping their coffee. I miss the McCafe style.

2024 Renovated ;The old way was much better , they wasted there money , the new reno is utilitarian very uncomfortable and no self-service drinks.The cost of going to mcdonalds has gone too far $$$

The service was fast and hot and delicious. Pleasant staff, went through drive through.

worst service in soo

All I like from McDonalds is their fries... Mainly because anything else I would order is too complicated and theyd mess it up. I stood in there for approximately 20 minutes waiting for a large fry, and a medium coffee... there was no one infront of me. At one solid point there was no one in the drive through. Employees were standing around doing nothing, and didnt ask what my order was, they didnt care how long i was waiting. Moral of the story... McDonalds used to be, one. Fast. Two. Cheap. And three. Fun. Now its so slow you could go to a diner and get home cooked food. Its basically 7 dollars for one large fry... and the place itself has been modernized so much, that its bearly a place for kids and mainly a place for older students to grab a coffee and study. Its not fun its stressful, because if youre hungry... its supposed to be FAST FOOD. For the last 2 years theyve been like this and I noticed, you get two more fries in a large than a medium. Not worth it. I would stop going all together if their fries werent so good.

They didn t even open the door for skip and Uber drivers even they didn t even have a door bell or something and drivers are waiting in the cold for 15-20 min to get in there for the order Today I had 2 Uber orders but they didn t open the door for 20 min after that I cancelled the orders at 1:28 am and customer never got there food

Im addicted to ice cream from here. Everyday I grab 4 ice creams in a cup to put in my freezer to eat during the day

never give Uber order on time always take toooooo muchhhh time more than half an hour some time

Mostly they are always closed at night. Ive tried to visit after my shift at work on four occasions to find this 24 hour location closed.

Very quick and very nice staff... my only complaint would have been the fries but my dogs didnt mind them lol.... but I dont know what it was that made me not like the fries this this

Missing items

Love my hash browns and sausage muffin

Always the same and the service is really good!

Always busy here

All good service nice and clean

Always check your bags

Horrible got my order wrong and i got the meal of the grimaces Birthday meal and got the big mac wrong i o nly onigons and them i got the food back right then didnt give me my fries

Inaccuracy in order delivery, slow service

This is the fastest I ve ever gotten my food at any McDonald s. I was kinda surprised to be honest! Staff did a good job today July 5th 7:49pm 2023

Every time I order a large fry, it s always filled half way. (Literally every time) makes me think management is telling the staff to do this as a way to pinch pennies.

Fast added to fast food.

Ordered two sundaes for Maria and I, one was as expected. Second was clearly missing most of the serving. Mentioned it to staff and received a second but it was poured differently which reminded me of a buddy who worked at Mcdonald and what they would do to customers refills. If you clear the top thin layer of the replacement she instead left a large empty hole in the middle.

Clean, friendly. Food was good.

Coffee was great and the food was just as good

Always amazing I love their Fish filet Food

Typical McDonalds restaurant, nothing that really stands out. We used the drive-in and things should have gone a lot faster than they did. We were told to pull in one of the designated spots, and wait for the food to be brought to us. We waited for about 10 min and eventually we went inside to look for the food as nobody brought it for us outside. The food was good...

Great play structure for kids. We had a lot of fun there. They say the play room closes at 7 but there were still kids in there playing so thats good. I like it I would go back to this McDonalds again. Wheelchair accessibility: It was accessible.

I was passing through that city and I had the worst experience ever. For some reason they told me its McDonalds policy that we dont give anything other then junior chicken and 3 other sandwiches at night.

Great staff courtious service

Grabbed a coffee for the road. Nothing else. Word of advice and experience, dont ask for an extra large coffee/tea....the lids pop off and when your driving, that situation can be very dangerous.

Clean and friendly atmosphere.

Somehow my food is never made right, missing items and your asked to park for no reason. But if I go to trunk road thst never an issue.

Excellent fast food and great service Kid-friendliness: Kids play place is great Wheelchair accessibility: Lots of parking

We didnt get the sauce of our choice and the fries were a little too done my son didnt want them, but he loved his bike toy and he was given a balloon while there and he loved it, so all in all was ok Kid-friendliness: The nuggets were good and the toy, they were very nice to my little man whome was getting home late after leaving the hospital so it was a nice change.thank u

Ordered 2 Mocha coffees and got only coffee and milk but no whipped cream and chocolate syrup in them. I cant believe that they know how to make a mocha coffee. Passing by so I couldnt have the coffees corrected.

Drive thru was quick. Thanks

I finish work at 2 in the morning I placed and online order right after my shift after checking if its 24h drive through through Google and there app and once I got there I was turned away saying there closed and to cancel my order now I have to go back to my hotel hungry not impressed at all

Dont really like what they are doing with the eggs but was the only place we knew was open. Was just ok.

Terrible service. Asked to pull off in drive thru and they forgot about me. Had to go in to collect my cold food.

As far as McDonalds goes, it was good. The play place was a hit!!

App says drive thru open 24 hours and accepts orders. This page says drive thru open 24 hours. Staff says they close for 2 hours.

They dont know how to make a simple cup of tea, can not get one thats stirred, all the sugar sitting in the bottom, and no one ever answers the phone and no message service. Also they cant count, dont know difference between 1 and 2. Worst McDonalds ever.

Nothing but issues with this McDonalds every time we go in. Ive tried calling multiple times, nobody answers, no matter what time !?

Nice enough McDonalds with play area for kids

Ordered a mcchicken and got a big Mac. Atleast the mcchicken was made right

Quick drive through

I was in drive through for 14minutes for 4 Crispy snack wraps that had no lettuce, ranch overload.. pull up to the window and look at the Monitor and see every single car is in red meaning not on time or up to McDonald s standards around 10:30pm 11/23/23 Food

Open until waited in drive through for over 10 mins for someone to take my order another 20 waiting for the food I said screw it and left If its going to take awhile tell me dont waste my time Food