Jollibee in Scarborough

Worst fried chicken very fatty greasy & undercooked, you cant upgrade the chicken & pay the difference I was told NO, AWFUL CUSTOMER SERVICE they dont even have white meat so my upgrade would have been another thigh I dont want to stinking leg !!! I was told to get everything a la carte so $20 bucks for 2 horrible thighs & 2 sides what a rip, Im done with Jollibee! Every restaurant Im the city honors upgrade !! cmon really?

The chicken is dry.

Bad service rude employees

The best Jollibee in Toronto. Very friendly staff and the cleanest. Kid-friendliness: Spacious Food : 5/5 |

Spicy chicken all the way

My favorite Jollibee to go to. And its always fast service too!

Change the side of the chicken sandwich combo to spaghetti. The spaghetti has a sweet flavor and seems to be suitable for children, and the chicken sandwich has a strong chicken flavor, but the pepper taste is a little strong. However, the bun is lumpy and I dont like it that much. I no longer order the chicken sandwich here because I prefer a fluffier bun.

Parking: Nothing to tell Food

AMAZING

It s good

I am Filipino who lives in Montreal Quebec Canada, I put 2 stars in it because, the taste of the foods are have big difference from the Jollibee Philippines. The taste is not good as good in the Philippines. Please adopt the taste as good in the Philippines. Thank you! Food

Worst franchise ever chicken not being fresh to oily I just threw up after having food

I was placing an order was told they don t have a selection I wanted then the person beside me ordered the same dish I wanted and she got it . I took a picture of the dish went back to complain ask why it wasn t sold for me . Not only that 5 to 6 people after me all got there meals asked what is going on why I m being missed. Service way poor first time ever not sure I go back again.

It gives a feel of home. Kid-friendliness: Kids are excited to eat due to the taste of the food. Food : 5/5 |

Great food

Compared to the location on 15 Williams Kitchen Rd, this Jollibee falls a bit short. While the drumsticks and breasts here seem slightly larger, they lack that extra crunch, and the flavor inside the crispy coating isn t quite as rich. We ll stick to the original location next time.

Food is always good here. Most of the time service is fast when the restaurant is not busy.

Jollibee hero is fun! Parking: Parking is accessible

Disappointed and in disbelief is an understatement of how Im feeling about the experience I had with Jollibee (Warden/Eglinton E, Scarborough). I placed my order thru my app, for pick up at 7:15pm on October 2nd, 2024. The confirmation email stated that my order would be ready in 10 minutes. My husband and I arrived to the store shortly after placing my order. My husband went in to pickup our order. When my husband got in, no one acknowledged him. My husband waited for over half an hour, without anyone acknowledging him. He stood there waiting, until the Manager came to the front. When my husband asked him (his name is John) if our order was ready, John just said we have a lot of pending orders! While my husband was still talking to him, he just walked away. I myself am also a Customer Service Manager, and what John did was very disrespectful and beyond my comprehension. When my husband asked another staff member what was taking them long, the woman said because we ran out of chicken! in a very disrespectful and condescending tone. When my husband finally had enough, he said how can you tell me you ran out of chicken when youve served so many people who showed up after me and they got their food before me?! Neither the Manager nor the other staff member apologized to my husband. They just packed our order and handed it to my husband. I felt very disrespected and appalled at how John (Manager) handled this situation. Do better, Jollibee Scarborough! Im very disappointed about how that team handled this situation. Filipinos are very proud of their kindness and hospitality and being respectful; however, after what happened tonight, shame on you, John! Jollibee Canada, please do better & train your employees on how to be more respectful and provide a better customer service!!! Perhaps hire someone who will best represent your company culture and treat your customers with kindness and respect!!! HIGHLY DO NOT RECOMMEND!!!

Extremely clean

Service and food at Jollibee were great as usual, but I noticed something that really affected my experience. While I was there today, a female manager (or at least someone who appeared to be in charge) scolded one of the employees in front of us.It felt unprofessional and uncomfortable to witness, as it disrupted the positive atmosphere of the place. I understand that issues can happen, but it would have been better to address it in private. The rest of the experience was fine, but this really stood out and was quite distracting.

The ate s and kuya s are friendly and did a great customer service. They are always smiling!

A bit of a wait - 20 minutes for three chicken Sammie s but they were good. Not super hot out of the fryer which is weird but oh well

The original chicken joy has changed its saltier and not as crunchy as it used to be.

Thank you for the ones who served us, Sir John and ms. Ela. Warm, with ready smiles, and accomodated us with joy! Thank youu! Vegetarian options: If there is. Kid-friendliness: Freebies

Parking: good Food

Well, the food was delicious, and the staff was very nice and the place was very neat and tidy will keep on coming back thank you

LAB U JOLLIBEE!!!

Expensive compared to Popeyes and KFC!!!!!!Nothing special

Ive been in this branch i think that was holiday last week. We ordered 2 chicken sandwich meal and the sandwiches are holy grail! Thanks to i think her name was Ela for helping us decide what to eat since we already know that chickens,spaghetti and hamburgers are already common. Shes knowledgeable about the products. Kudos jollibee for having her. For sure we will be back here.

Is pretty good. Crunchy and juicy

Staff were courteous. Atmosphere gave a feeling of being back home. I just wished they offered breakfast.

Really nice place a good food Parking: Vary big parking Food : 5/5 |

The food was good amount but the palabok was so dry, not enough sauce, and taste less.

Not a happy customer

We planned to dine-in. They took over 45 minutes to prepare our order then told us we couldnt dine-in because theyre closing in 15 minutes. The food was good, but customer service was lacking.

Swag

Chicken was fresh tasty, crunchy,and Juicy good to dine inn. Parking: Lots of parking Kid-friendliness: Good for all ages. Wheelchair accessibility: Wheen accessibility close to parking area.

We always loved this food. Now we can afford it.before you to save in order to afford it.

Too expensive for what you re getting.

x

Jollie Evening! I would like to commend Kuya Guilbert, he truly cares about his customer. He is attentive, courteous, and polite, he s also incredibly knowledgeable about the menu and offered excellent recommendations (specially the bucket hat that I have rn. ). The ambiance feels like I m still in the PH. Thank you and to your Team! Happy to serve!

Parking: Front of the store Food

Wasnt happy on our recent visit at this location. They had that bucket hat promotion that if you purchase $45 youll get a free bucket hat. Of course we got super excited and we ordered upto $55 before tax. Cashier realized she forgot to punched in the free bucket with our order after we paid. She called 2 managers and none of them couldnt figure out what to do. Instead they asked the cashier to just apologize that she forgot to add our free bucket hat to our order and that they couldnt give us the free hat. I shouldve pulled a Marites that day but coz our son was there, I chose not to. Managers should know when to back up their staffs error and not humiliate the whole crew instead. As a customer rep, these are the simple mistakes that can be corrected right away. All the best.

To greasy chicken, horrible

This is the best Jollibee location In Toronto. Friendly, clean, and delicious!

Delicious food. My favorites are the spaghetti and burger steak. Top it up with the best peach mango pie.

Meat sauce spaghetti is delicious But when I go there, I remember Pug Pug and feel a little sad.

takes way too long

Nice customer service

WAY OVER PRICED. AND TOO SWEET. TASTE GOOD THOUGH.

Big fan of their fried chicken. Mashed potatoes missed the mark for me, but the chicken had really good seasoning.

I really dont know whats going on but sometimes the chicken says it spicy but its not and sometimes its really spicy They said its the chicken from the supplier..should really go back to just shaking the spice on like in the beginning Last time we ordered Sunday may 26 2024 it was very greasy. Not like Jollibee at one of the reasons I like Jollibee compared to the other chicken restaurants

Yummy

Not what it used to be. I used to crave the three pieces spicy with 2 sides. But now I want to stay away for as long as possible. Quality has dropped significantly. I will not be back till I see significant changes. Vegetarian options: Not too many veggie options available Dietary restrictions: Not very accommodating Parking: Lots of parking available near by Kid-friendliness: Very kid friendly Wheelchair accessibility: Very wheelchair accessible

Clean Air conditioned Wheelchair friendly Spacious Food cooked to order Loads of parking The chicken sandwich is what you want The lettuce and tomato is good but unnecessary, again no point in that bacon or cheese The spaghetti is what a kid might want to eat Just get the chicken sandwich and a drink (pineapple drink is my choice) and skip tge fries It will be an affordable and filling lunch. You get a LOT of chicken I also recommend the chicken leg

Poor customer service! The manager or supervisor looks like they dont know what they are doing. Branch has fair number of staff but we can see that they are slacking, providing too long waiting time. Food quality isn t getting any better.

I ordered a 10 piece bucket online today. Took it back and then realized the store only put 8 chicken in there. What the hell?? 1 star!!

Like the atmosphere, food is okay, fried chicken ,u know. A lot of people like it. Its okay for me.

Fried Chicken, Spaghetti and Palabok!

Great restaurant service was fast and friendly. Food was awesome. Will be back.

Went here with Karan. Overall experience was great including the service and staff. Hope they consider having breakfast, not just this location. Food : 5/5

It was particularly noisy at night times

Is this restaurant considered halal food

First time ever going to Jollibee. Was it ever worth it!! Chicken was amazing and their pineapple juice was Wishing we had a Jollibee in Ottawa.

Great burgers, my son recommends the Aloha burger. Also recommend the Pineapple Quencher

Typical fast food... unless youre from the Philippines, then its a nostalgic treat.

Definitly will comeback! I love the service. Kudos to Ms. Riza Dela Cuesta for a warm welcome! more power. Godbless

Satisfied costumer. Enthusiastic service by the crew. Thanks Miss Hazel Cruz for the warm accomodation while in Jollibee dine.

Thought id give it a second chance. Dont like drumstick so asked for thigh (they dont have breast) AND they said no... 2 sides in my pachage but only have 3 sides to pick from, rice mash and fries. What the what? They spoke tagalog amongst them while tending to me, RUDE... cancelled order and left

Good fast food at a good price better than KFC

Nice smaller location but always love there chicken especially the spicy one and sandwich, the best I have had. Smaller low key location.

Justine, the manager, is very friendly and kind. God bless you more, Justine!

i dont get the hype, the pasta was really gross .... chicken was mid for the price. this location had overflowing garbages too.

Absolutely disgusting. The chicken had a very odd smell and looked like it wasnt cooked fully.Threw every peice in the trash after taking few bites. Very disappointed. This aint it looks like its been stepped on before it was given to me.Also not sure why its orange inside.

Tasteless chicken....its happened 2 out 3 times at this location...what gives??? Its like they forget to season the batter before frying the :(

Good location i wanted to like this so much but service was lack luster there was no breast and wing option and no sample of the pineapple juice that they re always pushing.

I recently visited this Jollibee branch in Toronto and was blown away by the exceptional service and welcoming atmosphere. From the moment I walked in, the staff greeted me with genuine smiles and provided top-notch service throughout my visit. Its evident that the team here is well taken care of, and it reflects in their attitude and attention to customers. Compared to other branches Ive been to in the area, this one truly stands out. Kudos to the restaurant manager, Nats, for his leadership skills and for setting such a high standard. I hope other managers will follow his example. Overall, I had a fantastic experience and would highly recommend this Jollibee branch to anyone looking for great food and excellent service.

Great spicy chicken sandwich, they should open more locations

Love Jollibee chicken with their gravy!

Feels like home

I wouldnt recommend this location. Went here for lunch as we were craving, but the food was just purely disappointing. Palabok and Spaghetti had little sauce...they were tasteless and unappetizing. Chicken also tasted weird. Crust was hard and thick and the meat just didnt taste like Jollibee at all as it was flavorless. Their food portions just keep getting smaller and smaller. Our gravy was only half full. Their Pineapple juice was good though. Also, please clean your washrooms and your overflowing garbage bins. And for the crew members, hope theyll learn how to greet customers (at least say hi) and take orders accurately.

I went to Jollibee for the first time. I was so disappointed. I ordered 2 piece chicken and fries and 3 chicken fingers and fries combo. They dont have a option for white meat so its dark meat only. I had to wait 15 minutes for pinky sized chicken fingers that cost $15.99 not worth it. Everything had no flavor. Again not worth $34. I rather go to Popeyes next time, at least they have good portions and flavor. My 2 piece dark meat was slimy. Absolutely disgusting.

Service was slow despite not being very busy. Chicken had a weird taste not like the normal flavorful chicken. Food

Amazing taste. Quick serve. Chicken sandwich is must try. Great customer service.

Always a great visit when I do come at this particular location Amazing service Food

Order Palabok Family Size.,dissapointed its was dry not enough palabok sauce!not the same taste as before not going to order again!

Wonderful experienced. Best foods, helpful staff, specially the manager (miss Risa Saripa) (very nice) Excellent service, beyond 5 stars. Will come back soom. Parking: Parking is a bit difficult because of busy area.

Best chicken joy, fast service, cashier even gave us a great tip when ordering to save some

Amazing flavor . You gotta try it to love it .

Jollibee is the pride of the Filipino people but not today! I visit this morning 020324 the rice is not cook and the aroma is like the smell of the rice mill very disappointing and the crew is like they are in the funeral services next time I visit again I m expecting good food not raw or smell like I m working in the chicken farm or rice mill.

Disappointed with the serving sizes and the taste of the chicken and spaghetti. A total rip-off that relies on baiting you in with their fame. Felt like I had paid double the actual value of the food. Not coming back again, and dont advise anyone else to visit either.

Overpriced and TASTE like cardboard.

Jollibee is amazing the chicken tenders are crispy and juicy, every time my family goes by Jollibee we have to buy a bucket of chicken.Over rall this place is my number 1 go to place. Vegetarian options: Vegetarian options are very healthy and just as good as the orginal food. Dietary restrictions: I would recommend not going to this place if your on a diet it is veey tempting to get something more than a 100 calories Parking: The parking lots sometimes will have plently of parking spaces but sometimes it will not. Kid-friendliness: There is a kid meal in their menu and is very delicous my kid loves it.

Quality has gone downhill but also has gotten more expensive lol. Shame cus I loved Jollibee growing up.

Moist, crunchy and delicious fried chicken. Fries were hot too.

my kid s favorite food.

Smaller place compared to.other locations but overall good experience. Food and service was good. Parking: Parking is shared with Walmart. Parking can be crowded at peak hours.

Every time my mom orders from this location it s a horrible experience. Last night she went to order food and was notified that the spicy chicken would take 20 mins (and if you look at reviews below even getting spicy chicken is a feat) and she let them know that she can t wait so she would just take regular. She then waited almost 20 mins before asking where her order was and they told her that the peach mango pie still needed to cook. If they had foresight or any ounce of an idea of good customer service, they would ve let my mom know that the pie also needed a wait, and then my mom could ve changed her order. So my mom had to leave with just 2 out of the 3 pies she ordered and when she got home the gravy was missing and the chicken was already cold, on top of that they were weird pieces that you couldn t even tell what it was. The customer service is definitely a training issue since even management didn t diffuse the situation when my mom was getting upset over the wait.

To preface, I ordered two 1 piece chicken meals and a 3 piece chicken meal. In total we waited about 35min for our order to be prepared, wasn t even a full bucket. When I went to the counter and showed them the receipt and said hey look at the time it s been 30min what s happening? Their explanation was it takes 10min to marinate the chicken and 20min to cook it. I really doubt that, but if anyone can fact check me please do. Anyways, if you are looking for speed of service not the place to go. Otherwise the store was incredibly clean, and the staff were very nice. They tried to make up for the wait with free food, but that s still no excuse for a 35min wait. Rating them as high as I did mainly because of how nice the staff were.

Order was quick, hot and good

Door Dash should not be priorities, I was ordering first than Doordash. tsk no one in the line not even doordash pick guy came in for more than 10mins.

Spaghetti was nostalgic. Didnt get to try the peach pie but Pineapple Coconut pie was yummy. The wait wasnt long and I was happy that I got to experience it for the first time. I do believe the prices are a little gouged for what youre getting.

Online ordered food, come to pick up, refuse gave order, needs verified name? Email? Order#? The manager was Monica. After all of that even ask for ID and Credit card? That was really rude to your cx. If you do not want do online order or trust then stop doing it. Just cancel the order at the end and get refund.

There are lots of staff, paying little attention to the customers who are waiting in line, my feelings is that they will only serve you if they are ready. There wasn t any one of them saying I would be with you shortly the woman manager is not managing rather putting out orders at counter. She was really not very friendly and needing customers service training herself. Foods is okay, but failed to beat Popeyes chicken by taste. Mango Peach pie was exceptional. Price per piece worked out to be $2.75 per piece. They don t sell chicken by piece, all packaged in combo. Fries are similar to McDonald s. You should sell by piece to provide choices to customers. Free parking in front of store. Parking: Ample parking Wheelchair accessibility: Wheelchair accessible

The best fried chicken i ever have. I love it, so juicy and crispy.

Came in to Order 10 pcs of Original Chicken. It was a busy day, I understand, but the staff only fired the Spicy chicken even when no one was ordering it. They ran out of Original chicken and had to wait 20 minutes extra for our food. The staff did not even care to explain the situation until I asked. They also seem like they lack training in Customer service.

Worst branch in Toronto,need to shutdown this place. The manager is rude.the chicken is raw some of them still have blood I ordered bucket meal through online, and received 2 notifications with two different order number, I phoned them right away but no answer. When i pick up my order i told the stuff about my concern and called their manager but she yelled at me and said its not her problem because the food is setting in the shelf for a while and walk away. Never again!!! Please avoid this place.

Very good experience. The chicken is delicious and not too greasy. I will be coming back.

Honestly out of all the fried chicken places that exist thus is the only place that doenst make me feel sick or gross afterwards. Maybe its the pineapple juice which I cant recommend enough or the oil they use or how long it drains or the gravy always provided. Whatever confluence of things that they do the food is always good the people are friendly and most of all its CONSISTENT Ive been 10-15 times now its always the same. Consistent Well priced Taste good What else do you need?

clean and relaxing to eat..

Food was good but very small for seating. Not enough seating. Update: after recent visit yesterday I.e., in my 5 th visit to store I can surely say the quality of food is going down. Last order, food was smelly as they may have used over burnt oil to make chicken. McD chicken would taste easy better than this chicken.

Food was so tasty

If I could give 0 star I would, that staff there name Nat (maybe Supervisor because hes wearing a brown uniform gave us a hard time for doordash pick up. It was paid ($58) but asking for more info like app in the cel , receipt, name of the specific customer, etc... we wasted time with this weird guy. We love jolibee but staff in this location is very unprofessional & mean. We will never ever go back to this location

Clean and tidy. Food is good.

Had the chicken sandwich. Best thing out there compared to other TOP claimed fast food places.

We were the first one at the store, right when they open. RISA took our order but she KEPT interrupting me while she micromanaged her colleague, Korina. Even though we were the only one at the store, she seemed so stressed out already. She did it not just once but a few times, it was really rude and of course, not surprisingly that she messed up my order, because she wasn t listening at all! So disappointed and won t be coming back to this location because Risa messed it up for everyone! I m Filipino and this is NOT how customer service should be!! I HIGHLY recommend that you send back RISA to customer service training and also team building cause I had a hunch that she treats her colleagues badly.

Palabok Fiesta tastes so good.

Food

Good food & very good location

They gave me the completely incorrect order. Check your food before you leave if you get take out

Great place to go.

Way too expensive for a 10 piece bucket with 2 gravies and 3 pies. To top it off, they only offer drumsticks and thighs. No wings nor breast. Way way way too expensive. Will never come back again.

they always dont have spicy chicken. Thanks, also, Ordered 10 spicy chicken and found out that 1 of them is regular. Also, the chicken has lacking flavor they reduced salt/sodium, I used to able to eat it with rice but not anymore

Amazing service, I said rice, guess they heard fries, when the order was done, they gave me a free rice as well. Very understanding people behind the counter. Would go here again

Experience was absolutely horrible. If I could rate this locations customer service it would be 0 stars. I waited over 20 minutes for two chicken sandwiches, and by the time the sandwiches were ready, the rest of my order was cold, sitting on the counter. Mind you they werent busy, yet staff couldnt be bothered to let me know they didnt have any chicken sandwiches. A 20 minute wait and they didnt even want to give me a $1.65 gravy for free lmfao. On top of that when I was walking out I realized there was ice in my drinks, when I kindly requested no ice. I walked back to the counter and the cashier didnt even bat an eye until I had said something. Other locations? Theyre great, and I would continue to go back to them. But this one? Hard pass.

The food was good but the pop drinks were very watery. But it was very good.

Very good

Love their spicy fried chicken. Ill always go back for it! The floors could be cleaner in this certain location. Food : 5/5

Food is great. Employees are nice but the wait time for just a combo is just ridiculous. Takes way too long for a fast food .

We ordered spaghetti and we asked for extra sauce coz soon as we opened the container we noticed that they didnt put enough. Lady cashier gave us some in a small container then she said last na daw po yan ( pretty sure the manager spoke to her on the earpiece ) at hindi na pwede nextime then i said we are not asking for extra u guys didnt put enough, though i already said na matabang when i first asked. Instead of apologizing nanakot pa. Heres some pic of before and after. Kakawalang gana kayo and we come here all the time. Today is sunday 730 pm talk to your staff pls.

The spicy chicken was not spicy at all even though they inject the spice into the meat now. The spicy crack dust that they used to put on top was better. Service is slow - especially if youre ordering anything more than a bucket. Jollibee feels more and more mid as it gets more established in Canada. I still prefer it to Popeyes but it feels like its getting overrated and not worth the price anymore.

I was fully satisfied with the food and staff service. But the waiting time was too long

Jollibee is well known for delicious food and excellent customer service. The level of service they give their customers are unmatched.

Its great to have once in a while Kid-friendliness: No alcohol family spot Food : 4/5 |

Way too expensive.