Mary Brown's Chicken in Scarborough

Great customer service.

Very poor customer service

Service would have been ok alright. Food have have been good . But I said twice regular not spicy my wife has stomach issues so we did not eat them gave them to neighbors.

Amazing grilled chicken

It was the first time my chicken teast like it had to much salt

Still too expensive.

This location is great. Midland and Ellesmere is closer but terrible. Food

The manager at this location SHAVEENA does not have no costumer service. I sent my son to pick my order so he called so they could confirm. Shaveena took his phone rudely spoke to me and then dropped my son s phone on the counter instead of giving it back to him. Almost any time you go in there when she is working the whole atmosphere is thrown off by her bad Energy. It s so bad that even her coworkers look uncomfortable around her. I have never seen her smile or deal with someone respectful. I hope management see this. I m sure if management talked to her staff/co-workers they would say the Samething. Also after all that attitude still got my order wrong and forgot to put something in my take-out bag because she was so focussed on arguing.

i got a buffalo mary combo with a cold sandwich instead of fries they give me taters with out identifying me that they are out of fries and then proceeded to charge me $17 for all of that for it to be cold and not what I ordered. Do not recommend.

food was cold and disgusting expensive do not recommend and staff rude DO NOT GO THERE

Bring filth into the country and become one. Couldnt afford the combo the woman cook made fun of me and rolled her eyes. Confirmed Mary Brown has a store policy to make fun of customers that cant afford their food.

People at this location are cutting corners, and its hurting the brand. I ordered a side gravy and it was watery. Im used to a thick gravy that sticks to food, this stuff ran off the food I dunked in it. I was also served a warm pop. I love Mary Browns food, but I dont think Ill be returning here.

Nasty!!!! I visited on August 4th around 3:15 pm. While ordering I noticed one of the workers coughing continuously in the kitchen area and spitting in a cup! I left my order halfway and alerted the other customers. Can t be serving food to the public if cleanliness isn t a priority.

I have never been to such a bad smelling restraunt in my life.It literally smelled like rotten eggs. The smell hits u a few minutes after you enter the place. I could not stay inside for more than a few mins. Extremely awful . I m still nauseous.

The chicken burguer had no taste which is unusual because they generally taste good. Maybe because it was monday special. Everything else was good.

I love the chicken bowl mashup

Great food, way better than that crappy old chicken place!!!!

No one answers the phone when I call. I tried calling many times on different days. Looks like these Indians working there want the company to lose money! What a shame!

Felt like i walked into a public washroom. Sorry public washrooms don t smell this bad! Food

Always love their chicken. Choose them over KFC and Popeyes any day! Chicken always nice and love the spicy for sure!

I just walked in and the restaurant smells like a public urinal. I walked right out. Absolutely repulsive

We arrived at 9 pm on 27th june, and the shop was supposed to close at 10, but the cashier lady started closing the shop at 9:10 putting all chairs on the top of the tables and all. We ordered 2 Burgers and thats the worst burger i ever had. The bun was not toasted, they didnt add onions and sauces or anything. The chicken was cold. It was a plain burger and cold chicken nothing else. We didnt even get a chance to check after getting order as all chairs were already on the table. When we arrived home and looked at the burger we didnt even taste it. Waste of money. Teach ur employees before hiring them. Serving a bun and cold chicken without sauces or veggies is not a burger. And when the restaurant was supposed to close at 10 why did the lady cashier start closing up even when customers were inside the shop waiting to order.

Ordered from there app and got nothing called to fix the problem they say to call skip I did and they say its a mary browns issue both parties acting like I didnt just order something so now I. Out 32 bucks and neither is willing to do anything I will no longer be doing business with mary browns horrible customer service

Just ordered take out chicken and the cashier suggested that I order the Special Batters Box. It was less expensive than what I originally asked for and it was way more food and also delicious. I ordered for 2 but this could of easily fed 3. Best fried chicken in the city!

Unfortunately sometimes it smells like pee or a person who smells like pee in this place. Aside from that its okay.

Best quality fast food chicken

I like Mary Browns chicken. This location is not far from my house...yesterday I went there to grab food and the restaurant just stinks. Smells like toilet/sewage... such a turn off. I wasnt able to order. I wanted to vomit. I went to churches chicken instead.

The chicken smells bad and it s not that crispy , the wedges are soft and taste old , not only the food was but also the service was so slow and the place smells so bad never going there

I couldn t eat anything due to the bad smell inside restaurant. 2 weeks it s happening and please fix it before someone get sick. A lady near me was afraid if she will get sick. Felt bad for the the employees they are suffering as well.

The smell is so bad! The whole restaurant smells like a dirty washroom. Update: After the owners response to me, I immediately emailed them. Unfortunately, they are no longer responding. I think they are responding here in google reviews to show that they are handling it but in reality they are not.

Chicken was far better than KFC and taters were fresh and tasty. Cashier was very friendly.

Best food and staff

I m highly disappointed with the chicken sandwich from this Eglinton avenue location. The chicken is almost burnt and cooked to the time it becomes a rubber. I was like wow after trying out the same sandwich from Ellesmere/Midland location which I would rate 9/10 and this eglinton location sandwich is not at all worth for 3/10 even. Better try out the Ellesmere location.

The bathroom is out of order, but the food was alright. However though workers were blasting Indian music through the restaurant. It was SO LOUD i couldnt even hear the person i was with. If i wanted to go to an Indian nightclub, i would do that.

Decorative bag of potatoes on bench inside fromt door had fruit flies all over. There is a drain / sewage smell in the restaurant that needs fixed. Size of sides is really showing shrinkflation.

Love their chicken service was great food came fast a1

The front cashier is rude . I ask for hiring. But she becomes so rude to me. Please someone teach them how to behave.

I personally think its the best chicken sandwich around. I get the spicy big Mary with taters and the taters are sooo much better than regular fries that are offered everywhere else. If you want to save some money go on Mondays when its their discount day on big Mary sandwiches or combos. The only thing I dont really like is they changed there sandwich buns lately and theyre not as good as the old ones.

Good

I never forget and have never been back since I once ordered the Big Mary Monday special. They put 2 tenders on a bun instead of the real thing. CHEAP!!! It was cold and probably leftover from the night before is my guess.

Always a good experience,never had to wait too long to be served.

Hadn t been to a Mary browns in quite sometime but was enticed by this new Korean chicken sandwich they have been advertising like crazy, the picture of it in all the ads makes it look like it s dripping with sauce if not tossed in sauce and let me tell you that was very disappointing and my sandwich while still tasty was quite dry with only a small splatter of sauce on he top of the sandwich. Nothing how it looked in the ads. For this I can only give three stars though the staff was very friendly and nice.

One of the best chicken I ever had with peice of thigh and leg . Potato taters did stand out Sunidhi did an outstanding job at the counter Food

Big pieces of chicken

Avoid this location at all cost unless you want HUMAN HAIR in your food. The food handler even though is wearing a turban has hair was coming out from the side and beard is totally UNCOVERED. NOT WEARING hairnet/hair cover/beard net. THIS IS A HEALTH CONCERN TOO!! Report to CFIA. Never coming to this location. I WOULD NOT LIKE TO EAT HUMAN HAIR AGAIN! Yuck!!

Perfect store

Food was good as always thanks for serving may you get more successes

Very friendly service .

Usually purchase Mary browns once every 2-3 months. Purchased from this location and it was insanely salty. I understand fast food can be a little salty but this tasted like it was dunked in the ocean 50 times. Wasted close to $30 on a meal we had to throw out due to it being inedible. Had to go and purchase another meal somewhere else therefore wasting nearly $60 on food.

went Mary Browns to get chicken It was so ridiculously expensive I just turned around went to the grocery store and bought 5 packs Of meat For less than The same Price they were selling a 9 piece for

Great atmosphere, clean place

Parking: Lots of parking on one side of the building. Food

All good

Best customer service

Consistently good food at this location. Taters are delicious and chicken is moist and flavourful. Restaurant is clean and well maintained. Convenient location on Eglinton Avenue, and close to Danforth Road and Brimley Road. Lots of parking nearby. Mary Browns usually offers good specials. Only suggestion would be to maybe add some items to menu, otherwise a great choice for fast food chicken.

My 1st try it was in Newfoundland Labrador 2017. This branch is updated. Pictures below and by the way I had Big Mary this time.

Yes bye

Not bad

Great chicken long lines slow service cheap with supplies like ketchup and napkins. even if you buy 2 family meals they till give 6 napkins and 4 ketchup. Asked for more and gave 2 more ketchup and 4 more napkins how ridiculous!!

You gotta love Mary Browns chicken Friendly staff Washrooms were closed but if you ask They will open them the reason is lots of homeless people are around and panhandlers Are very aggressive and they dont want to washrooms to get dirty Food is a bit overpriced but is tasty does have a lot of salt taste to it . Its a hit-or-miss. I still recommend the Mary Brown chicken on Dufferin South of the 401

There chicken is the best way better then the other chicken places around..

First time trying Mary Browns and came here for the Monday special. Solid sandwich for $5 and great service. Would recommend and come back.

Fresh & Hot always! Skip the dishes comment section just needs attention :) (extra condiments would be nice when request) THANKS

Love their spicy chicken pieces with taters. Chicken is so tender and good.

Great service

Highly recommended

This location Staff is rude , this one that said she is the supervisor does not m is how to talk to people . Witness her mess up multiple people s order and did not care They prioritize online orders , so good luck if you walk in you will be waiting for almost 30 mins Food is 5 star staff 0 stars

Service was slow ..waited to long for meals Parking: Its ok Food : 3/5 |

We love this Mary Browns and appreciate the cheerful service. The food is always fresh and weve made it the place where we treat the family after a long day. Great location with lots of parking. Parking: Lots of free parking available.

As always love their chicken combo. Good and courteous staff. The girl swati who took our order was polite. Overall good experience.

Chicken is better then the other fast food places but waffle fries were very oily.

Service was pretty slow for fast food but all-in-all it was a relatively enjoyable experience.

Do not go to this location asked to redeem points, lied and said not available. On Sunday June 11th. Asked for white meat gave me dark meat.

think prices wery high, but I like halal options

It was such a bad service. The associates don t know how to treat guests. I told one of them that my burger was so dry there was hardly any mayo and so I was asking for extra mayo pack, they asked me to show them the burger and they came over to my table to check and they started telling me thats the standard spread of mayo, when I was able to see there was very little. The lady associate started giving me a lecture in how I have to ask for extra mayo before checking out and also that I have to pay for extra mayo. I know all that but the standard amount i asked for was barely standard. I have never seen such rude and disrespectful service people in my life. Horrible service. Food was great tho. They have no clue how to treat customers right.

I ordered the Big Mary. The chicken was compose of 2 pieces , it was dry and the breading was gone on most of it and the chicken breast was so dry it was darker in color , no longer white meat. I took it back and they offer to make another one but I had to wait again . No apology offered. Not impressed with this location The same happened with the tenders another time, dry and broken pieces.

I ordered a chicken sandwich. It was not good at all. I ended up throwing it out.

Got the grilled chicken sandwich, just a waste of money. Tastes like boiled chicken.

Items were missing from take out . Went back with bill. Had to drive back to the restaurant. they made sure they return it with smallest pieces. Like we are tring to scam them. We spent our hard earned money expecting same service like everyone else. Never going back again.

As a former Popeyes enjoyer I had the pleasure of trying Mary Browns 2 weeks ago for the first time. Chicken was seasoned well, crispy and did not feel greasy at all. One thing that struck out to me were the wedges, and those did not disappoint. Needless to say this will be my go-to chicken spot now. Since then I have been here quite a few times and will be back.

Went here and ordered before a quarter after 9pm and asked for dine-in. Was told by the girl at the cash their dine-in is closed right now even though the store hours are clearly marked its open til 10pm. They were trying to push out other customers sitting there too just so they can close early while posting different store hours which is misleading their customers. I presented a coupon code from the survey offer from their receipt done from previous visit to Mary Browns and the cashier was telling me they cant accept that because my order was already a promo item on sale. Seriously??? Going cheap like these kind of tactics is a poor approach at trying to get a customer to return with such cheapness on their part like that. Dont believe the fake 5 star reviews here. Wont be visiting back to this location after this and dont recommend this location to others based on their poor customer service representation here. Rather go to the location on Pharmacy/Ellesmere, where their staff are much better.

SUNIDHI makes the rules here. No easy centre breast piece from her when you buy a four piece combo. If you re a fan of dark meat, you re welcome here. She works closing shifts mostly. Very bad behaviour. Avoid this location when she s there.

We ordered batters box. Good for pocket but chicken was rough, fibre type, not soft. Tater was very good like out of the world. Biscuits were good.

I love the taste!

Got the Batters Box. Worth every penny. Chicken was excellent.

I had ordered one ranch sauce with my food. when I asked one of the staff about my ranch sauce she said its not a big deal. There expression was like ok so what. Overall my food was tasty and my burger was also tasty.

Over priced

No centre breast in 4 piece chicken combo. They UPCHARGE for basically every white meat pieces. If you only want dark meat, you re welcome. The other locations aren t that bad. Never coming again.

It was friendly good service. Love the big Mary.thank you for the great food.

Food quality and customer service zero star all garbage. So disapointed from this location, an indian girl was on cash counter and she was acting rude to the customers. And the food was also garbage I found hair in food.

UODATE!!! i see thier starting to cheap out on an order over $100. They forget items and even give wrong items time to stop ordering from here. Ordered from Uber eats

Will never order again from this location. Fries and salads were half filled. Food

I liked the food,was Delicious and fresh made ,their cashier don t remember the name I believe she was the manager of the store,she helped me in explaining the menu and suggested me the food according to our taste,Definitely coming back to the store:)

It was decent. The weekend staff is not as good as weekdays

Amazing environment must say...perfect food perfect staff I will b every week customer now

Best store in provience perfect staff and perfect food

Tasty food and good service Vegetarian options: Vegetarian burger Food : 5/5 |

4 dollar for this mini half sandwich Seriously so upsetting how this pricing are done. Food

Swati have great service. Thank you!

After having the food, I wanted to use the washroom, but could not use it as it seemed to be locked. When asked to one of the staffs, she replied that it is under renovation(I assumed she meant maintenance). Anyways, there was no sign on the washroom door about anything at all and it seemed quite strange as if they did not want anyone to use it. Some stores do it at times when they do not want to do much cleaning and they are tied up, especially close to the store closing times. I do not know if that was the case here, but it was just an evening, not much busy and not the closing time of the store for the day at all.

First time ever trying Mary Browns and was a horrible experience. The gentlemen whom was at cash was on his phone i had to say service in order for him to realize there was 2 customers awaiting to be served. I spent over $50 & did not get 1 single napkin in my bag I asked for napkins and only recieved 2. Biscuit is awful I do not recommend it has a cinnamon flavor. I also asked to use the washroom and was told out of service come to realize reading the comments this is something normal. I got the spicy burger asked to tomato was inform theres a service charge i said no problem and recieved half a tomato lol. Spicy burger taste good but not a fan of the honey garlic wings. Its not a sauce it is a powder flavor they put on the chicken.

Had tried their poutine and chicken last year and stopped eating there for awhile ..last week my friend got some wedges and chicken from them ..which was awesome Today went there for some chicken combo with wedges and popcorn chicken .really mind blowing ..ate it all really awesome Thanks to the kind staff wearing turban he was really kind and friendly ..Sorry mentioning his head accessory as forgot to ask his name ..shoutout to him ..really kind worth mention Thanks alot once again .appreciate the food and kindness

Best fried chicken in the city

best store in scarbrough

Very clean and tasty better than the rest

I am coming to this store for the third time and their washroom is not being working for the past 4 months.I think don t want people for dine in.Compared to other Mary browns,this store is the worst one.The customer service is very poor.

The size was so small and not fresh.

Got the big Mary combo and a 2-piece meal for dinner and we both got sick. The chicken was undercooked.

Very poor customer service.Waited more than 15 mints just a get fries.People who works at this location is in their own World.

Please be very proud of the food you serve cause it s amazing!

The food was good and the cashiers were very friendly and helpful Dietary restrictions: This location is halal

Slow service for lunch crowd food was good

Very good

Kid-friendliness: Very nice staff.

close to our house, so we have tried them a couple of times, sometimes the service is great sometimes it is not.

My number one spot for fried chicken in the area!

Perhaps the worst Mary Browns I have ever been to. Grabbed a Big Mary combo Monday and the fries were burned and super greasy, like a grease spot was on my desk when I put the bag down. The chicken was very tough. 2 bites was all I could handle of the sandwich.

Yummie

Love all things Original!

Nothing bad, chickens okay, service was excellent. Wish it came with ketchup.

Staff is very welcoming, friendly and dont have to wait to long for your order.

Service is good but food is bland

Tasty food small place service is very good

Excellent service,

Love the chicken sandwich

Its good but too expensive!

I believed I have waited to long for fast food more that 20 mins is ok but 45 mins i Deserve a free meal but taste and atmosphere great

Way better than expected, and I expected a lot! Very busy during dinner but really was worth the wait.

Had the spicy chicken it was OK it was not spicy at all just a sprinkle of seasoning on top had the spicy fries also the same thing the biscuit was OK chicken was kind of cold abotherwise it was OK

Mondays at Mary Browns. Need I say more? Treat yourself. What a wonderful lunch

It was my first time trying Mary Browns and I loved It! Spicy and juicy and made to order not just siþing in a warmer. Excellent product.

I love that this place is halal. The spicy chicken is pretty spicy. Ill definitely come back. Food : 5/5

Chicken is always good here. Not dried out. Friendly people and service was good

The new blackened chicken sandwich was very tasty but very small chicken and the chicken nuggets were undercooked and very mushy... Seemed like that chicken sludge stuff

Service was ok. Like all fast food restaurants nowadays, delivery app orders take priority over walk in customers. Food is good as always. Food : 4/5

Was in last Tuesday and the man who took my order completely forgot about me so I just stood there for 25 minutes while 5 orders placed after me all were completed. When I asked where my order is he says oh I dont know then asks the cook and they didnt have a clue either. I say seriously I had the easiest order to fill and Im waiting half an hour for it!? Terrible customer service! Then Im told Im rude to make matters worse. Unbelievable

Outstanding service and great food quality thank you yerohe for being kind !

First time trying their chicken..I loved it..my opinion..better than kfc..n better selection on side orders..highly recommend this place