Tim Hortons in Scarborough

2874 Eglinton Ave E, Scarborough, ON M1J 2C8, Canada

★★★★☆
(1258 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 2874 Eglinton Ave East, Scarborough, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
2874 Eglinton Ave E, Scarborough, ON M1J 2C8, Canada
Plus Code
PQQ6+HC Scarborough, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
Drive-through Takeaway Delivery Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Small plates Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.6
★★★★☆
1258 reviews

Most Mentioned

drive thru (84) donuts (23) management (16) window (15) bagel (14) wrap (8) training (8) renovated (6) walking (6) receipt (5)
5 stars
513
4 stars
274
3 stars
171
2 stars
71
1 stars
229
★★★★★
November 21, 2024

I recently visited a Tim Hortons and was impressed by the exceptional cleanliness and organization of the store. The staff was not only cooperative but also quick and efficient in serving customers. I highly recommend you visit this location for a great experience.

★★★★
September 20, 2024

They never sliced my bagel which Tim Hortons normally does. Not a huge deal but it's the small things that people appreciate.

★★★★★
August 28, 2024

Really uncivilized people around this location. The team is good, they are welcoming and good at communication. i ordered the bagel and i had some specific modifications which were completely followed by staff. Don’t appreciate the way alot of refugees from middle east and homeless people roaming around there the whole day and beg money which ruins the valuable experience of customers and ruins the mood of people working there too.

August 8, 2024

I recently visited Tim Hortons and was quite disappointed. The establishment seemed unclean, with flies noticeable throughout the area. Additionally, the coffee was subpar, lacking the quality one might expect from a popular chain. To top it off, the staff's attitude was less than friendly, which made the overall experience quite unpleasant. I hope they address these issues to improve their service and product quality.

July 30, 2024

After seven years of frequenting this Tim Hortons out of necessity, I feel compelled to share my experience. Unfortunately, this location consistently falls short of expectations and is best avoided if possible. I Force myself to go here sometimes because there is no other very shot the area whatsoever Despite recent attempts at innovation, the overall environment remains uninviting. Service is often lacking, with instances of multiple staff members present but no one attending to the front counter. When service is provided, it frequently feels begrudging. While there have been occasional competent staff members, they do not seem to stay long. The atmosphere is generally unpleasant: Staff appear unhappy. Customers often exhibit rough behavior. The latte machines are frequently out of order. The once pleasant outdoor seating has been removed. Indoor tables are often unclean. I genuinely wish this location offered a better experience, as I am typically very accommodating. However, the consistent issues make it a depressing place to visit. For a cleaner and friendlier alternative, consider visiting the McDonald’s next door. Sorry. But enough is enough.

★★★★★
July 21, 2024

Dear Tim Hortons Team, I hope this message finds you well. I am writing to express my disappointment with a recent visit to one of your locations. Unfortunately, the experience did not meet the expectations I have come to associate with Tim Hortons. Specifically, I encountered issues with the quality of the items purchased. The products were not up to the usual standards, and considering the prices, it was quite disheartening. It felt like we were not getting the value we paid for, and the overall experience was below par. I believe Tim Hortons can do better in maintaining consistent quality and ensuring customer satisfaction. I hope my feedback can be used to improve the service and product offerings. Thank you for your attention to this matter. Sincerely, [JJ]

★★★★
May 13, 2024

Always fast in the drive thru, so it’s appreciated. Pastries and Bagels are always good. Ice Capps are yum, no complaints here.

★★★★★
December 30, 2023

Absolutely loved the newly renovated Tim Hortons! The interiors and design are fantastic, creating a cozy and inviting atmosphere. The service was top-notch, delivering excellence with a smile. An all-around wonderful experience that made my visit truly enjoyable!

Local Guide
December 16, 2024

Worst tim Hortons there is. Slowest one around.

★★★★★
December 16, 2024

Pretty quick for mobile orders!

December 15, 2024

The Tim Hortons with its new renovations has the same service and food/drink quality. but the space feels alot more compact and lining up for coffee is horrible now. I had 2 people cut me in line simply due to not knowing where the line starts/ends. otherwise its okay Update: decided to use the mobile app to cut the wait time. Made the order 10 min before getting to the location, that way once I get there its ready, except I had to wait an additional 10 min after getting there. I then asked about my mobile order progress and thats when they start prepping it. Update #2: came back to see if any changes made, still the same. They have 2 registers open, but they only utilize the 1 even if busy.

★★
Local Guide
December 15, 2024

The waiting systme is terrible, Still very confused staff and slow ...it makes Mc Donalds beside them look better still and they are horrible... Food

December 15, 2024

Sooo slow.... Edit: still ridiculously slow. Hand out at the window to stop you from moving up. NO other location does this. They dont improve their service. Stopping customers to not run their clock is pathetic but clearly a practice the owner endorses!!

December 15, 2024

My London fog was literally cold milk with a tea bag after waiting 10 minutes in line

★★★★★
Local Guide
December 8, 2024

Quick friendly service. The food is what it is.

★★★★★
December 8, 2024

Coffee all the time

★★★★
Local Guide
December 1, 2024

Tims is Tims good food & coffee is great

December 1, 2024

These guys are very very slow they just don t care if the customer is in line. Whenever I came to take a coffee i have to wait for more than 10 minutes always not one not twice but always. Please manager take some action.

★★★★
November 24, 2024

I literally love this Tim Hortons nice workers and fast service. I m always happy with my order and I never have to wait a long time for my order they are really fast and it s just amazing.

★★★★★
Local Guide
November 24, 2024

It was a lovely atmosphere and the order was swift.

November 22, 2024

Absolutely appalling counter service. Despite the nice renovations, the service fails. The drive through is what gets the attention however they will wave to you to not pull up to the window so as to reduce perceived wait times but otherwise good. I have given this particular store several years of trying and retrying and trying and there has been no glimmers of hope sometimes with some good staff but it reeks in apathy and disinterest. I still go for coffee but today I just could not take it anymore and the queue was getting frustrated because none of the five staff would serve as a counter despite someone of this stuff calling out for someone to go to the counter and I just had to leave and get coffee, cleanliness and service add McDonalds next door. This particular Tim Hortons after 7 years of trying should really be shut down. When Tim Hortons management and contact you because they want to hear more the link takes you to an area where you have to try and fish for where to write what they like you to hear from and then ask for a receipt code of course we didnt have a receipt because we walked with our feet and I can tell you something I am so incredibly patient supportive and positive but it comes important in time when someone must speak out and the service here really leaves a lot to be desired despite the little glimmers from time to time Im so sorry

November 22, 2024

Had the worst experience at this particular location. Ordered hot mocha latte but was handed some other drink which was cold as iced coffee. When asked for a new one they argued and denied their mistake and blamed me for placing the wrong order.

★★★★★
November 22, 2024

Good food

★★★★★
November 22, 2024

Nice Service

★★★★
Local Guide
November 22, 2024

Great

October 22, 2024

People are rude do not know how you do their work and then blame others for being slow do not know anything about customer service.

Local Guide
October 22, 2024

there is lady working in night shift her behavior is very bad with Customers.she also talk me very very words. I ask to her why you not talking nicely then she said because Im Indian thats why I talking like that. This is Canada dont make Indian law

October 22, 2024

Terrible service. We re waiting for at least 20 minutes for our order. Can t even approach them to ask questions.

October 22, 2024

Im extremely disappointed with the consistent harassment my service dog and I face at Tim Hortons. Every time we visit, were asked for service dog certification, which is not only inappropriate but also illegal. As a customer with a legitimate service animal, I expect respect and understanding, not discrimination and scrutiny. The constant questioning and demands for certification have made our visits to Tim Hortons increasingly stressful and unwelcoming. Its disheartening to encounter such a lack of awareness and sensitivity towards service animals and their handlers. I hope that Tim Hortons will take steps to educate their staff about service animal rights and provide a more inclusive environment for all customers, including those with service animals.

October 22, 2024

No sweets enough for customers

★★
October 22, 2024

Customer service is bad, they keep on asking for same thing everytime i go

★★★★★
October 22, 2024

Good

October 22, 2024

This is actually a 0 star review. The Tim Hortons at Eglinton and Mccowan is very disgusting and disrespectful. My boyfriend and I were in the drive thru and ordered our drinks and while driving to the window we saw a girl sitting on the drive thru window countertop and quickly jumped off when she saw us. I advised her that this is something so wrong because food is served there. That is extremely unsanitary and I would never ever order from there. After we left the whole crew was laughing and I went inside to speak to a manager and they played it off like they weren t laughing at what we told them was nasty. This place needs to have some people fired and hire people that take cleanliness very serious. Food and drinks are served here. So disgusting and all of them were brown and grouped together while not wearing gloves. This is not discrimination. This is what I witnessed and should be known so no one encounters this again. A report was made to Tim Hortons already as well and I hope the right actions will be taken.

★★★★★
October 22, 2024

Dietary restrictions: Very nice service Food

October 22, 2024

PEOPLE DONT GO HERE. RISK OF FOOD POISONING

★★★★★
October 22, 2024

Good experience

October 22, 2024

Everything about this store is below 1 star! Whenever I make a mobile order, I would select the time for 5 mins as it is just walking distance from my place, and everytime I get to the store, despite there are many staff who seem to be busy, no one has a clue that there is a mobile order! So I wait for a few more minutes, and nobody checks the mobile order. I have to follow up from one of the staff about my mobile order and it would just be then that they would prepare it! The store is dirty, the staff are inefficient, don t know what they re doing, and basically it s like a ghetto Tim Horton s! Totally different from the stores in Downtown! Update: The response from the store is a joke! Gave the link which is basically the link to Tim Horton s website for the FAQ.

September 22, 2024

Around 2 0 clock, I order Ice coffee and sesame bagel with hash brown and herb and garlic. But when i started to have bagel there was no hashbrown. I was getting late and didn t came back. But it is the worst this that you are paying and you are not getting the thing for which to payed. You can check it in orders that around 2 0 clock this order was taken. Person can t do anything when he getting late for work if he goes back there

September 22, 2024

dudes took 30 mins for wedges and an iced latte

Local Guide
September 22, 2024

so nice the new decoration,service is punjabi quality

Local Guide
September 22, 2024

Whoever drew up the renovation was clearly not a patron. There is limited room to wait with the new glass doors in place, and since the service is abysmally slow, you will almost certainly have a line. This might also be one of the only newly renovated Tims without a self-checkout so youre basically forced to stand and wait to order, blocking the only way in and preventing new customers entering. Really, truly, painfully awful. One of, and the worst in Scarborough. Woefully incompetent ownership. Just to add, nothing has changed since this review and in fact they also got rid of their outdoor seating area. The franchisee really truly hates his patrons.

★★★★★
September 22, 2024

The service is amazing here which is rare at most Tim hortons locations I have been to and I really appreciate how patient and sweet the staff are here!

September 22, 2024

Visited at 8am, was pulling out my wallet when the lady working starts screaming at me that I am taking too long. Please train your staff. This is very rude and when asked for a manager they say no manager is there. Later when I called they said manager was only there in the morning! This is the third time this has happened to me. The other two times staff has given me wrong food and said we didnt have that available so we gave you this AFTER I came back. Stay far away from this Tim hortons.

August 22, 2024

No stupid is responding on drive through

★★★★★
Local Guide
August 22, 2024

All coffees are delicious .

★★★
Local Guide
August 22, 2024

Limited timbit and donut variety

Local Guide
August 22, 2024

Waiting at the counter for 8 mins straight while they wander around as if there s no tomorrow

August 22, 2024

I asked for espresso shop every day and they re saying that machine is broken

★★★★★
Local Guide
August 22, 2024

They were very fast and the staff was very friendly! One of my favourite locations!

★★
Local Guide
August 22, 2024

Horrible customer service to begin with. Ordered $30 worth of food and didn t even put napkins in the bag. Asked for hot sauce on my wrap and said they can t do it. Asked them to put extra ranch dressing that comes with the wrap, got charged 30 cents for it. Rolled up to the pick window and the person was so rude. Asked if we can order a donut and she said no. That we have to come back and wait in the drive thru. When asked why and how that makes sense. She said well I m just following rules. Come in and talk to management! there was no extra sauce in the wrap btw.

Local Guide
August 22, 2024

Over all rating 1 star, staff needs training about customer service

August 22, 2024

I used to love going here but i dont know what happened to this location and its definitely the workers. Im NEVER the person to complain and i am always understanding of when a product I want is not available. However, after multiple times of them not having anything I order it is frustrating and now i know why they never have anything i order and it is because THE WORKERS ARE LAZY TO MAKE THOSE ORDERS UNLESS ITS ALREADY MADE. For example: I went a couple of days ago to order a latte and the worker(he might be new) said(in not a convincing way which raised my suspicion) that the espresso machine is broken....and i was having a hard time believing it and then i repeated The espresso machine is broken? for clarity and luckily the manager of the store (not sure about her name but she has glasses) heard my question and was just as confused as me and told the guy taking my order We have espresso, its not broken.... and she started my espresso drink (Thank you to her!) and then I got my order. It was clear the guy that took my order just didnt want to take the time to make my espresso(Ive been told its slower to make them, which i would have understood if it was busy but i was the only one in line) and would rather have me order something that is already pre-made and easy to give me. THANK YOU TO THE MANAGER, there are some hard working people there, like the sweet Filipino lady and manager(lady in glasses), but everyone else needs to be fired.

July 22, 2024

Verry bad customer service had to wait there for 35 minutes only for the everything bagel don t go there very bad customer service.

★★★★★
July 22, 2024

Very good

★★
July 22, 2024

Should have more staff or they need to be little faster. Staffs are too slow to make the orders while 20 people are in line. Can t wait 15-20 minutes to just get an coffee.

July 22, 2024

Bad servce

July 22, 2024

Always buying coffee every morning in the drive thru and workers takes so long to take orders and providing services. One morning, I decided to go inside and order a bagel coz there s a big line up in the drive thru. For one toasted bagel, it s been 15 minutes and order still not ready coz workers are just talking and laughing. I decided to cancel my order. Very bad experience. Please tell the workers to focus, work and MOVE FAST. In everyday that I buy coffee it s the same situation. Very poor customer service.

★★
Local Guide
July 22, 2024

Food itself isnt awful, and the renovations are fantastic, but the environment itself is horrible. There are always old creepy men loitering outside and taking loudly, and even inside a lot of people talk loudly with their friends on the other side of the counter. As employees its unprofessional to talk to your friends when youre working, and yet you allow it and let them bother everyone else around them. Absolutely zero consideration for any of the other customers and I hate that this is the closest timmies to my place.

July 22, 2024

Incredibly slow. No one comes to the register even after seeing you waiting in line. Close the front of house if youre only going to serve the drive thru.

★★★
Local Guide
June 22, 2024

I ordered a chicken flatbread pizza and it was great and service is good . However everytime I go to ordered a latte they never have their machine working and if I ask for any drinks with oak milk they either dont have it too. This location is near my place so I enjoy coming here but I dont think Ill come back as it seems the espresso Machine is always out or they dont offer milk alternatives properly

★★
June 22, 2024

They barely have everything bagel. They are ALWAYS out of stocks . The workers admit that they ordered too much sesame seeds bagel so now they have to sell all that. A customer should get what they want not buy what the store is trying to get rid of.

Local Guide
June 22, 2024

If you come here, be prepared to wait for 5-7 mins or forever. Most probably employees are working without training.

June 22, 2024

Worst service They made wrong order twice The staff is shouting loudly Food : 1/5

June 22, 2024

Got one of the new pinwheels, and it was raw on the inside, real unpleasant biting into that . Also, the layout of this place is quite literally the worst designed thing Ive ever seen in my life.

June 22, 2024

They re petty & watery. I asked the cashier to pay with my points, but she charged me cash. Coffees are 70-75 points. I had 400 points. No problem. After I pay I ask for a double cup. She charges me 10 cents. I didn t have a dime, nor could I debit 10 cents. I honestly didn t know they charged for cups now. She enforces the 10 cent rule saying it s been that way for years. No problem, I leave without a fuss. When I tasted the coffee, it was watery!! They ll nickel and dime you for a low quality product. I m making my coffee at home like I know I should be.

May 22, 2024

This Tim Hortons is always filled with people and the line up inside and at the drive thru is long. They are understaffed. Whomever owns this location needs to employ more people. I waited 20 minutes inside to order a coffee this morning and there were 6 people in front of me; thats too long of a wait to place my order.

Local Guide
May 22, 2024

Hair inside the wrap. Indian guy on the window was pretty rude also

★★
May 22, 2024

What a joke of a place!! I was there today evening get some coffee and food. The staff were making jokes about customer asking for washroom keys and they were specially South Indian staff from Kerala and they didn t recognize that I know their language. They were mocking and joking how they took a false sick days . Need to get them replaced quickly before you lose more business and get rated low

★★★★★
Local Guide
May 22, 2024

This Tim Hortons is good very fast. Service food was tasty as well. Vegetarian options: Cauliflower soup has to be the best vegetarian option Parking: Parking is good. They have parking space for more than 10 cars. Wheelchair accessibility: Easy access

★★★★★
Local Guide
May 22, 2024

Okay

May 22, 2024

I ordered online, i was there after 10 mins to take my order but still they didn t start my order and i talk to staff and still i have to wait for 30 min. Worst customer service and service time i have ever seen in tims.

★★★★★
Local Guide
May 22, 2024

Instant cup of coffee to enlighten the soul and make self started to accomplish lot .I like tim and goodies they have along their coffee ..

★★★★★
Local Guide
May 22, 2024

Great

Local Guide
May 22, 2024

Edited from 2 star to 1, and wont likely be returning, despite living so close. The ridiculous wait times are bad enough, but today was the 3rd time in 2 months I waited in drive thru only to learn at the speaker their espresso is down again. Poorly run, and I will not be back to this location. Re-edit, went here again last week because its the only location in walking distance. They were simply out of espresso this time. Gave up and went to McDonalds. Re-re-edit 2:30pm at a full size location, and the donut cabinet was basically empty. Was told they had none on the cooling racks either, so they werent even fixing the situation for themselves. This location keeps getting worse month after month, and the company seems to be ignoring it.

May 22, 2024

The slowest service of any fast food restaurant ever. You can easily wait 10-15 minutes for a coffee on any given day

Local Guide
April 22, 2024

If youre gonna be late night, how can you have one guy working. Management is ridiculous for that.

April 22, 2024

Have nothing to sell any wrap

April 22, 2024

This is the slowest tims i have ever came across, their total focus is on drive through, they don t give a damn about frontline. 5 people serving drive through and barely 1 serving the frontline - pathetic service

★★
April 22, 2024

Ordered around 4pm at the drive thru. Tried the order the habanero wrap, they were still cooking the rice, was told it would take 10 minutes. Fine, I ordered the classic wrap instead and potato wedges, I was told it wasnt available. This is not good. As I was paying I made a comment that there wasnt a lot of food available from the menu, the cashier told me the Baker was on break. Sorry excuse not to have things available. Sounds like lack of time management, preparation and management Im general. Not impressed

★★★★★
Local Guide
April 22, 2024

Fresh baked

★★★★★
March 22, 2024

I loved it

★★★★
Local Guide
March 22, 2024

Coffee os always hot and just the way I like it.Heather

March 22, 2024

They say we can order online and pick up from drive thru, i ordered online then went to pick up, at first there were nobody to help me, then one guy showed up and after seeing my order number said 2 min but didn t made my order for 20 min, instead was serving other cars! I asked him is this your 2 Min? For that He Could have just explain the situation and said sorry for making me wait for so long in the cold! Instead of that he started arguing! He said you order online so we don t give any priority to online orders! If so then why accepting online orders? He even said he doesn t care even if I complain to the manager!! Customer is customer Either come from drive thru or online order This is not the way you treat your customers.

★★★
Local Guide
March 22, 2024

Although coffee is good the drive thru staff need to pay closer attention to customers orders. I only ordered 2 coffees. 2cream and double double easy right? Apparently not after 3 tries and talking as if speaking to a toddler did she finally get it right.

March 22, 2024

I got wrong food delivery on drive thru Disrespectful behavior Food

Local Guide
March 22, 2024

one of the worst Tim Hortons in the city . their selections are horrible.. and the Tim Hortons Down on Kingston road at McCowan is the same. never ask the staff a question as the owner/ operator of these locations keeps the staff in the dark. if you want a better selection, you need to go to the Tim Horton kiosk inside the esso at Kennedy and Lawrence. there they have all the good selections and the staff knows what they are talking about. or the store at birchmount and Danforth. these locations know how to do it, while this location , hey the staff are nice, but what they decide you can buy versus what other tim Hortons offers you.... is night and day

February 22, 2024

Why do I have cucumbers on my plain bagel with cream cheese?!!! The team is very disorganized. They were arguing with a woman about food because they couldn t remember who they gave orders to. They were trying to refuse her food she paid for, I had to cut in and tell them it was a different person since I was standing there 15 mins for a bagel and seen who took the food. Than someone comes from the back shouting out plain bagel, hands it to me and runs away to the back. I wanted to get out of there so bad I didn t check before leaving. I wish I could upload a picture this is HORRIBLE SERVICE!!! And why is this the only location that doesn t cut the bagels in half?!?

★★★★
Local Guide
February 22, 2024

I have only used the drive-through at this location. Decent use of space for drive-through route considering the size of the parking lot. Service was fairly quick but kind of unfriendly (but not an issue since you are only seeing them for a minute).

Local Guide
February 22, 2024

This is the WORST tim hortons. This is on the way to my job on Saturdays, EVERY week, our order is wrong, last week we had time to go back and get the right sandwiches, this week we didnt because there drive thru was particularly busy, and we ofc ourselves got completely wrong sandwiches. Management seems to just hire anyone and throw them on the floor without proper training.

Local Guide
February 22, 2024

Suck pack your patience

★★★★★
Local Guide
February 22, 2024

Good

★★★★
Local Guide
February 22, 2024

I guess they ve recently renovated this Tim s! Nice environment! But there are lots of outsiders around!!!

February 22, 2024

Endured the absolute worst experience! Ordered a bagel with cream cheese at the drive-thru, and when I got to the window, two workers started yelling, accusing me of not mentioning the cream cheese. Despite my protests, they continued to blame me, making me dread any future visits to this location. I canceled my order and drove back and they didn t seem to care at all. Never ever visiting again!

February 22, 2024

This location never has any donuts and the staff are ignorant. Very ghetto.

★★★★★
February 22, 2024

I am here every morning at 5 am. In fact I am here now awaiting my friend who is also a regular. The staff here has treated me like gold since I began coming here about ten years ago. I mean they have gone above and beyond by remembering my order, suggesting that I had forgotten something (i had) and the manager has even allowed me to pay the next day when she saw my distress at forgetting my debit card. The only negative is that there are often many homeless people asking for money but this is a tough city. We will see this anywhere.

February 22, 2024

They give you attitude in the drive thru. They rush you to fast, fast, fast... And i didnt have proper time to scan my points and pay properly.. i had a bigger order total of $29 the lady that was a cashier was rushing me so bad she look a little angry.. And then when i checked my order she forgot to give me my apple fritter.. She didnt give me my receipt she just wanna get rid of me quick because they have time limit of 2min. If you dont want big order on the drive thru put a sign no big order instead of rushing your customer.. Very very bad customer service. Date and time of this incident was Feb 8, 2024 10am... rude drive thru people.

★★★
Local Guide
February 22, 2024

Very slow service.... need improvement

★★★★
January 22, 2024

Every time I go to the establishment I am always surprised and fulfilled. the workers are kind and a pleasure to greet. This is the only location that can get my iced coffee order right, and my food out within minutes.

★★★★★
January 22, 2024

Wonderful staff, I forgot my backpack and a really nice guy(staff) told me on call that he had it and he will give it back once I come back. Couldnt be more happy.

January 22, 2024

The employee PRAJA she has no etiquette, she abused us , showed us the middle finger , we tried to order over there she without any thing abused ussss We genuinely want the management to contact me because this was not the way she should be working and treating us. We are not homeless we were not demanding anything free we just want a cup of coffee.

January 22, 2024

This Tim Hortons is not good. Every time I come here there is some sort of issue, they never get my basic orders right and when I tell the staff it s wrong they give me attitude and they don t want to fix it. I drove through the drive thru and I got a coffee and asked for 1 cream, they gave me the coffee black, I went back through the drive thru and told them I received the wrong drink. The man at the window had an attitude and told me that s how I ordered it so he can t fix it, despite my receipt showing I asked for 1 cream, he then rolled his eyes and walked away from the window. Another time I asked for specific Timbits (chocolate and honey dip) they gave me the wrong ones, I brought the box inside and showed them and the girl at the cash register told me she can t do anything about it. Those are just 2 minor examples. The staff here are rude and disrespectful when you simply ask them to fix a mistake that they ve made. I get it, mistakes happen and that s okay, but to start giving me attitude for wanting my correct order is unnecessary.

January 22, 2024

Very bad castomer service and rude place Very bad food Food

January 22, 2024

Very bad castomer service Very bad castomer service Racist all of them rude people place allows nasty Very bad food

Local Guide
January 22, 2024

EDIT - As of December 21st 2023, this location was renovated with a new look and the service became worse. The food station was moved behind the new wall so you cant see them mess up your order and correct them before they finish. They still dont know how to toast or butter a bagel. The front is now smaller because they added an airlock and so the space is cramped. They added a now serving display with ambiguous numbers on it that they dont give you or call out. This location is really just for drive thru as the walk-in experience is just terrible. This location has a total of 4 competent employees. Unfortunately 2 work in the back, one takes drive thru orders (doesnt make them), and the last one doesnt seem to work as often. This location has some seriously poor training and it shows. Some issues Ive had. -Not getting the right amount of surgar or cream in my coffee. -Not stirring the coffee properly, making all the sugar sit at the bottom. -I ask for a plain bagel, double toasted with butter. I get a plain bagel lightly heated with butter, or double toasted with a smidgen of butter, or lightly heated with a smidgen of butter, or double toasted with butter on only one side to the point I have to watch the bagel being made and yell out instructions. They care so much about getting drive-thru and delivery taken care of that they focus on speed rather than accuracy and its a consistent problem. They also seem to be understaffed as on any given day there could be 10 people in lineup and only one person taking and actually making the orders, causing the lineups to get bigger and bigger and the levels of frustration to go up. They have 4 people working drive thru, one person working the front. The only have 1 food station to take care of both the front and drive thru, so theres frequent delays and eventually, to make up for that, they get one person in the back to help out but what ends up happening is they end up working over each other and causing more problems. This location used to be amazing, but unfortunately the owner has stopped visiting the location, its best employees have left, head office almost never comes around for evaluations, and the managers are never seen. The current staff is very poorly trained and look confused when you ask them to butter both sides. Unfortunately this location is the only one within reasonable distance of the area as one other location (Midland and Eglinton) was closed by the city for TTC projects and the other location (Markham and Eglinton) is a bit of a trek if you dont have a car. Dont recommend this location at all.

January 22, 2024

This location is freshly renovated, but they have failed to renovate their service. When inside, you can see how disorganized they are, resulting in slow, inaccurate, and confused service. Im not sure I will take my business to this location anymore. Its not my first poor experience here.

★★★
Local Guide
December 22, 2023

Really slow service and its not a one time occasion its always like that

December 22, 2023

One of the girls in the drive thru just lied that we drove off before getting our four cheese twist when in FACT we stayed there and asked her if everything was in our bag already! She said yes, everything is in the bag and we drove off. When we got to our house we were missing our four cheese twist! Please own up to your own mistake and do not blame the customer! We didn t argue at all and just took the refund which is 2 dollars short!!!

December 22, 2023

Most of the hot drinks sold here are flat. Especially white hot chocolate and french vanilla. Never going back to this place again

December 22, 2023

i tend to go to this tim s every morning due to it being the closest to me, i find that the staff there is just not the greatest and super unorganized i usually get a bagel and a ice cap for one my bagel is rarely toasted and there s ether to much cream cheese or not enough.if you know that ice caps are a popular thing on your menu why are you waiting for the morning rush to clean it?where s the logic in that overall i just think they need better staff and to be more logical you know

December 22, 2023

First time going to this Tim Hortons and it was so disgusting. The staff was taking my order and all of sudden she disappeared without taking my remaining order. After ordering, one of the staff was washing a stainless steel mug and she put her hand over the mug and washed both her hands and mug at the same time how dirty! Finally got my order, the bagel was not toasted and barely any cream cheese. Overall, the tables were so dirty you couldnt even sit, garbage was everywhere and the stinkness as if someone pooped in the dining area. Health inspectors should inspect this place.

December 22, 2023

As I sit here in the drive thru for 10 minutes now with 3 cars ahead of me, I regret not going to another Tim Hortons down the road like I usually do. This location s incompetence is highlighted by their automatic drive-thru message, telling you to have payment ready when very rarely are they ready themselves. When you peek into the store, it is hardly as busy as the drive thru lineup suggests.

December 22, 2023

Throwing regular double double for a dark roast and kind of behaving rude if we ask about.

★★★★★
Local Guide
December 22, 2023

Good place. Busy. Needs to fix drive thru speaker.

★★★★★
Local Guide
December 22, 2023

Is very fast and delicious

Local Guide
December 22, 2023

Numerous times I have been to this Tim Hortons and every time with hope for change . Simply they don t listen to to the orders carefully or they just don t care about customers. The instructions are given so clearly yet still they don t listen and follow it . management there is a reason you have a position there please look in how to improve customer service at your location

December 22, 2023

Lady behaviour wos so bad

December 22, 2023

Very bad customer service. Garbage service

★★★★★
December 22, 2023

Service crew were great at this visit with Nabina on cash being excellent both with us as customers and with her colleagues who were also great.

Local Guide
December 22, 2023

I was there on 28/Oct/2023, 8:15 pm there was a guy, his name was Ritish. He was very arrogant and doesnt know how to treat customers. He was passing racist comments and abusive. There was a customer before me and none of her cards were working, she tried several cards to pay the amount it was in drive through. Me and other customers behind me requested him to charge the amount in store so that other 3-4 cars behind me can pass. He got offended and started shouting in his language, he was ready to throw coffee on me their staff intervened and asking him to cool down. He wantedly making that an issue causing trouble to all drive through customers as he is frustrated serving customers. There are people whos trying hard to get a job but this guy misbehaving with customers. Please let me know whom to mail this situation. I have video proof as well. Me and other customers are disappointed by his actions. Dear Tims management, Please dont lose your reputation because of few arrogant employees. Thanks

★★★★★
Local Guide
December 22, 2023

Excellent service. Hot n freshly brewed coffee. Variety of Donuts n snacks. Parking: Sufficient parking. Food : 5/5 |

December 22, 2023

I used the drive-thru service and I mentioned 4 times that I need hot pumpkin spice latte. The lady taking the order was repeating constantly cold-cold -cold and I was saying hot again and again. She was not listening carefully and handed me a cold latte and when I denied taking it she reacted aggressively and said 4 people are wearing headphones here and we are not wrong. After waiting for 5mins we got the hot latte which was not even close to a pumpkin latte, too flat and in drinkable. Poor service

December 22, 2023

Rude staff

★★★
Local Guide
December 22, 2023

It is a coffee shop. Canadas most well known brand of coffee shop. You go in (or drive in) grab your coffee (maybe with a donut or pastry if peckish) and move on with your day. Decided to waste some time inside. This isnt a location for someone to sit down and get some work done. You are in a low income neighborhood so youll get some rough people around. Good if you are looking to waste some time and maybe read up on the news while wasting said time. The food? What food? This is a coffee shop. A chain coffee shop none the less. Wish they would stir the drinks tho so the cream/milk/sugar/whatever would be evenly distributed and not just settled at the bottom of the cup. Would also do well to always label the cups with the white marker... I mean, that is SOP and part of training. I digress. You grab coffee and you move on with your day. As long as they dont mess up on getting your drink, everything is fine and dandy. As someone has said before me and will say in the future: it is what it is. Hope this helps.

December 22, 2023

Worst Customer service.Specially those guys working nights.Worst service

★★★
Local Guide
December 22, 2023

Out of everything

★★
Local Guide
December 22, 2023

Just as one should learn to improve their English, I think Indian people should do it too.

★★★
Local Guide
December 22, 2023

bed

★★★★★
Local Guide
December 22, 2023

It was good

★★
Local Guide
December 22, 2023

It can get very very loud from mostly 90% o the Indianor Pakistani clientele and will make your ears ring. These kinds of clientele have no respect what so ever for other patrons around them