Tim Hortons in Scarborough

No words to say

do these people really know how to make coffee? the last 2 times I bought coffee, it was like dishwater. when I wanted to go back and change it, they just changed the lid of the same coffee and gave it to me. i feel sorry for my time waiting there

Good service and friendly staff doing great work ad making coffee excellent

The service in this tim hortons is very excellent. I went many times and I get my drinks and food on time. The employees working there also treat the customers in a very friendly and good way Food

just stopped in for a coffee the place was a bit loud Service

The cleanliness is very good . The quality of the COFFEE is superrr good.

I clearly told them double chocolate brownie and the employe cant understand it and gave me a chocolate donut. After that I told her, I order a brownie not a donut. Rather she apologize to me She argues with me and said you said it wrong. I told her to replace it but she again try to charge me. A very bad experience and a very bad customer service.

Love the service Parking: good spots Food : 5/5 |

Workers are very friendly, and my order came fast. It was really tasty too. This is my favourite tim hortons to go :)

Filthy, chunks of some sort of dirt in my hot chocolate. Disgusting.

Food and beverages are expensive, and most of the Timmies customer service doesnt meet the standard.

Coffee

Pathetic service

I ask everything bagel they give me wrong bagel and coffee all the time ,Very poor service.

Very bad customer service. How can someone behave like this to customers. Drink was okay. The way she responds was too bad .

I visited this store on October 30 and encountered poor customer service .The lady working over there was impolite

The Kennedy and Lawrence location may be the worst Tim hortons of all time. Horrible customer service , they don t have decaf ready at night , when one would drink decaf they just suck. I m not sure who s hiring and training but that s the first guy that should be fired.

Just 15 min before i bought in drivethrough 1 samll dark roast with 1 sweetner unfortunately they deduct form my account cad 3.59.???

Great customer service

Best employeess

Its like any other Timmy

Worst service. Rude and takes over 10 mins in drive thru and has a attitude when asked why it takes so long will never go back

They were fast and efficient

Busy place, you need Patience with your self as the wait time are not for me.

They are worst in service and food.

Their customer service sucks, specially the ladies in the dt. My husband and I comes everyday before going to work and spend generous amount of money. Team members in the dt looks depressed and looks like they don t want to be there, not even a good morning or thank you. Manager should train them to have a good customer service.

This morning at about 8.30am the lady at the drive thru was very rude and banging on the counter telling me to hurry up.I was just putting my two coffees in the cup holder and then putting on my seat belt..Never going back there teach your people some manners PLEASE

One of the worst experiences i have ever had in tims.

Charged me for an item which I thought was in the bag but wasnt. Went inside and she charged me again. Hire people that can speak English please Update: Ordered a farmers egg wrap, confirmed it didnt have meat. When I was eating it had beef in it... Horrible quality control and accuracy. Was wrapped extremely loose too

This location, they never check mobile order. I work near this location, many times order by mobile, even after 20 min when I come I see no one checked my order!

Come here every day for the past 5 years every morning. Never was happy with the service once but I didnt care to complain. I dont expect much from Tim hortons nowadays but theres a million things to complain about this particular spot. For the last 2 weeks straight every order I made was messed up. Youd think they would remember my order as they see me every single day, but it seems as if every day is a new day for them. Its just terrible. It would also be a nice change if they had someone working there whos first language was English but hey its not stopping anyone from coming back.

It was a great service Vegetarian options: Nice service. Food : 5/5 |

I don t usually write reviews unless it s worst. I have ordered a beef steak and cheddar artisan sandwich and it basically took me 35 min to be made. And also they haven t put bbq sauce on it where it clearly stated on the menu. The guy who was the cashier was very ignorant too.

Guys, let you know this Tim horton have the Worst service. The staffs are too extreme slow & no care about customers. Too long waiting line.

Hi recently experienced over there i ordered bagel they gave bagel cold nd even i told them to put inside chipotle they didn t put worst experience over there never visit .

Service is super slow. We always have to wait for 10-15 min just for a singal coffee please hire more staff . Thank you

Service at this tim hortons in the morning is absolutely aweful !!!! Some how your order gets mixed up from the intercom to the window i had to wait 30 min for a tea and a cheese Croissant And all around service is completely aweful This tim hortons is getting worse by the day please everyone who goes be prepared for a long wait and orders screwed up

Me and my friend visited the store today(1st August) around 7.00pm. One of the lady there saw us and said someone will take the order. We waited for more than 10m there, no one come and take our order. They all saw that we are waiting there. After 10m, a lady named SHIVANI came in and took our order. I wanted to say that she is not professional or even eligible to work a place like Tim. She didnt even say a sorry for our long wait and took order with an anger Nd grumpy. We ordered steeped tea. She made the tea and gave it to us without stirring. Then we said to her to stir it properly. She gave our order like a dump. IT WASNT A BUSY TIME AT ALL.... Literally disappointed with the staffs..... Not eligible to work in a customer service field!!!

Terrible

Hire more people!!!!!

There are two lady Employees in the store both rude I have asked for the pick up the lady who was in the counter, She gave the answer with the hand pointing inside kitchen not even open her mouth. After 15 minutes I asked other lady where is my pickup food, that lady not even responded after few mins one person came to the counter he took the order copy from the printer till that time no one noticed the bill. Most important that time store is not busy I was the one in the counter. when I raise the issue with the second lady, she s giving the answer if you want you can cancel the order some other driver come and pick. Worst customer service worst behavior. The Way the treated pickup person is bad. If you need only direct walk-in customer please do not accept online orders.

Great cup of coffee fast service clean store a1

Fast shopping

Very bad customer service.. very late responding.. specially evening shift employees have the above habits and drive thru also same

Takes too much time 15-20 mins just to take order

Worst experience everytime have to wait for 10-15 minutes for a single coffee. That s how they work. Even they not gonna hear you if you are calling them. Even i am working in tim hortons but we never do it like that. Please its my request to the owner or to the manager hire new or more staff. Thanks

Very bad experience I recently visited Tim Hortons and had an incredibly disappointing experience. The customer service was the worst Ive encountered, with rude behavior from the team members. To make matters worse, the pizza I ordered was made very badly, leaving me thoroughly unsatisfied. Overall, it was a frustrating visit, and Im hesitant to return. I won t come again even you team member had refused to give my money back

Extremely disappointed with my experience at Tim Hortons. Waited for what felt like an eternity without any staff attending to customers. Witnessed unprofessional behavior as coworkers engaged in heated arguments. Would not recommend this location to anyone.

Terrible service at Tim Hortons. Staff were rude and unresponsive, leaving customers waiting endlessly. To top it off, witnessed coworkers engaged in a disruptive argument.

Second time at this location where ive recieved an iced coffee in what looks like an old cup, that was rinced, sat out and reused (as evident by dried up cream or milk splash marks). I also noticed today my iced coffee lid had a weird citronella smell and taste, and its wrecked the drink. So frustrating, i think im done with this location

I have been to this tim many times, and every time i have to wait 10 minutes to get my coffee. 10 minutes for a cup of coffee is not worth it. There are some other branches of Tim Hortons who have better customer service.

Unprofessional staff and totally mis-managed

Great coffee! I love French Vanilla Iced Cap!

Had to wait for so long for someone to respond for drive thru order. Extremely bad customer service.

I think this has to be the worst Tim Hortons in Scarborough. Ive been here all of 8 times and all 8 times they got my order wrong. Ive been over charged and under delivered. My recommendation is not to come here unless youre desperate for food. Vegetarian options: They have vegan options but not beyond meat. Dietary restrictions: They accommodate dietary restrictions if you ask. Kid-friendliness: Not really Wheelchair accessibility: Somewhat limited space for wheel chairs

Staff was great under the circumstance. They had tons of orders to fill and people were waiting for a long time for the orders. They need more people working there, but greedy owners wont do it. They are dragging the Tim Hortons name through the mud.

Worst employees ever, taking 20 minutes just to take orders, 0/5

This is the list of what I ordered versus the one I received. Most of my orders that came are incorrect. I did not even order croissant. Please inform your customer first before delivering incorrect orders or giving a different set of food. Thank you.

They took literally 10 minutes to take my order. The shop was not busy though. They work too slow and coffee is not good here.

Very bad service

Longest wait ever. If you are in a rush DO NOT GO HERE....

I just bought medium chai tea latte from this location but when I found that the cup is filled to half only, I asked the south indian lady who served me and she was soo rude and refused to fill it. But at end, she had to fill it when I told her to put her review. She doesnt deserve to be there.

If I could a 0 star to this business I would ,never hear order properly ,always wrong order and manager or supervisor is so rude never say sorry .

Vegetarian options: Soup and buns Vege sandwich with lettus, tomatoes, cucumber Recommended dishes Old Fashion Plain Donuts

Horrible wait 20 minutes for my order. Four small double double and six doughnuts. Inside was poor only serving drive through and online. Disappointed...

Worst Tims ever, bring my coffee back 3 times. And the Chilli is like soup now, Im down with tim Hortons, never going back

Can t really expect much from a Tim Hortons these days, but at least get the orders corrects and stop running out of product in the morning.

Always great coffee

One of the worse Tim Hortons

Just went to this tim hortons as this is near to my house i went 2 times this week and everytime i have to wait alot and the Wrap they give even charged for the extras and don t put it in I asked for the cilantro lime veggie wrap with extra chipotle sauce besides asking to the lady she didn t even replied and ignored i waited for 5 minutes and a girl and bog then changed it for me worst customer service the lady was Srilankan I don t want to spread hate but she was rude and ignored me what i asked was does it include the sauce? She just ignored and left this is the worst guest service even the wrap was cold also the girl at front counter don t know how to take the order

We placed an order through drive thru and when we got to the window my boyfriend was just scanning his fingerprint to get his payment ready from his mobile wallet which took literally 3 SECONDS. The lady at the window blatantly told us to hurry up with our payment.now keep in mind no one was waiting after us nothing. Come on....

Very bad service and rude staff.

Ok

I just wanted to eat and drink coffee and I had to wait 20 minutes until I get my order and I was wondering why so I asked the girl who was giving me the food and I asked politely but she began to show attitude and was so unpolite she took her anger out on me and shut the door on my face

Prices went up and variety and quality went down.

Im a regular at this branch and it is not the first time that I waited there more than 10 minutes just to be acknowledged by one of the staff, I see them laughing having conversations and arguing in the back while there always is a line up. Today I had to literally scream and get someones attention both screen the drive thru were empty so I dont understand why I had to wait and the people behind me had to wait. Tims u need to step it up lol 1/10 customer service.

Always get the wrong order and no one wants to admit their mistakes, or refund what I paid

I always ordered triple triple but they always either gave it double double or with no sugar at all. But as I used to be in rush for my work I did confront them earlier. But they kept doing it again and this time i told them you are not adding any sugar in the coffee. The employees said maybe I don t know how to order a coffee. Told them I am not new to Canada and have ordered from other branches but it s only this branch that does this to me. The female employee were very rude and argued with me the whole time instead of addressing the issue. They mess up the orders too whenever i order for plain bagel they give sesame bagel and whenever i ask for 3 coffee they give one coffee and then i have to reorder it again at the window.I complaint about them to Tim Hortons complaint helpline. But i guess they did not take any step for them yet. Now I go to get my coffee to the tim hortons that far from my place even though this branch is more convenient to me. I am regular at tims and this is not acceptable

Good coffee

Good service

The ladies who work there are amazing and kind. Amazing customer service!

Pretty sad when you buy your child a boston cream and hes disappointed with the fact that theres no cream

Good to visit

Worst Tim Horton to go to They never get your order right They take your order with ya ya when you get your order its all messed up Listen before you say ya ya Food : 1/5 |

Super slow - a lot of products are not fresh

One of the good ones of its kind.

I ordered through uber eats today for 3 croissants with peanut butter and jam, 1 apple juice and 2 steeped teas. Unfortunately, they did not follow instructions and took it upon themselves to toast my croissants! Now they taste burnt and are squished see the picture. I have noticed this happening on bagel orders and croissants lately. It would be appreciated if someone looking after the mobile orders will instruct the employee not to automatically toast product unless they see a request to do so. My food experience was ruined this morning,so disappointed today.

Crispy lettuce wrap

i used to come here all the time pre covid and the quality was amazing but now they never have any good selections and they never get my order right, i ordered a plain bagel with cream cheese and they gave me an everything with butter and refused to make me a new one, i would give this place 0 if possible

I arrived at the time around 4:30pm they placed my order around 4:45pm it took them 15 minutes to even ask for my order, there was 2 kids infront of me and they were on 1 bill. I ordered 1 specialty donut, jalapeno pastrie and 1 creme cheese bagel. The donut and pastries was fine because they had it up front. but for the creme cheese bagel the server asked if I wanted buttered and toasted I said yes. On the bill it clearly said creme cheese bagel buttered and toasted but there was no creme cheese when I looked at the bagel. The reason I am writing this now was because I wanted to eat it during my break at work and right now its my break and I see no creme cheese. I paid for a toasted and buttered bagel with creme cheese. I even saw the cashier place in the order, it said creme cheese buttered and toasted. Each of the stars was for what was correct in the order

Zero star if possible, worst Service. The girl was barking at customers and the worst Tim hortons I ve been, never again here

Ordered a medium coffee, paid for a medium coffee. Got a small coffee.

Friendly staff

This Tim Hortons never follows my instruction when I order Uber Eats.

Pretty good for a gas station Tim Hortons. There are no tables for eating in.

Have been waiting 25 minutes for a single bloody sandwich

No recommended very rude staff

I have placed an order of potato wedges, I was at drive through and the person taking the order answered rudely that there are no potato wedges. When I questioned why, she said she had old ones and asked if I would take those! She also said it would take her 25mins to prepare fresh ones. That s not how the system works at Tim s!!! I felt she was just lazy to prepare some

I feel so disappointed today, we came there aroung 8:05 am and when we reach the counter, nobody assist us , the staff who is supposed to take our order took the garbage bag and replace the bins while there were people next to us waiting for their turn. So weve waited for 6 minutes and still nobody attends us. The other staff came and went to the next cashier and attend the customer behind us. so we are like dumb standing in front and no one is asking for our order like what the hell is going on? We are a regular customer at that branch and didnt expect this kind of treatment. I approached one of the staff and asked why nobody assist us. So she take our order, 2 medium iced coffee and one everything croissant(new item on their list). We have waited for 15 min for the everything croissant and approached their staff again, and she gave me the plain one which is not my order. I told her that it was everything croissant and she gets mad insisting I ordered the plain one, told her its not the plain but your new item, and you should ask your customer too what kind of croissant we want. I told her you should not be mad, but instead apologize for the bad service. And still I never heard the word sorry. These staff needs to be trained well, so disappointing for a regular customer like us.

Cant cut straight? My sandwich is burnt on one side and so lopsided it falls apart (insides slide out when I bite it) wasted money as it ended up on floor

Wonderful!

Manger was so helpful and polite

This is the best tims have been too.i was in a hurry today, and the guy in the drive through is providing really good and fast service......this guy definitely needs a raise.

Food poisoned terrible and slow service. Breakfast sandwiches and cookies were stale and tasted old. Some needs to call the food inspection asap. This was not the first time food quality was not up to the standards.

Some of their employees are so rude! And it looks like they re too lazy to work and serve customers lol i always get my coffee here but

Employees dont know any ongoing offers. Very rude never going back here again.

Food is what you pay for. But service is seriously garbage. It takes 15 minutes for a bowl of soup. Total useless guys working here

Yammy

Ok

Got a habenaro crispy chicken wrap around 2-2:15pm on October 24 2023 they gave me the wrap WITHOUT ANY CHICKEN. HOw can you forget the chicken!!!!!!!!!

Tim Hortons coffee we r fan we take daily

Very bad service

I have visited on 27th Nov early morning which is 1am. I have asked the lady who was working in the shift 2 to redeem the coupon while placing my order. But she said that cant do as she doesn t have access and her manager wants to enter some code. When I checked is it only in this store or all Tim Hortons. She said I don t know and I work here for 7 years. I have travelled all the way 5kms from my location as it is open for 24 hours. It doesn t make any sense for me if she is working for 7 years or 7 months or 7 weeks or 7 days or 7 hours. If you re not able to answer Atleast you should have basic skill on how should you respond to customer. Veryyyyyyyyyyyyy Poooooooooor management and customer service. Really pathetic customer service and fed up by the way she treated us. @Store Manager and @ Management please have a look on this to avoid further things in future.

Very rude service. They made me wait and didn t make my drink properly. I ve told them how my drink should be but they didn t care. Nanthini is so mean . This is the second time teach your staff the difference between latte and cappuccino

I am a regular customer of Tim Hortons Lawrence Warden branch and I always get Hot chocolate or French Vanilla for one dollar with the survey code. But this is the first time when I visited this restaurant the one who was working there refused to serve the hot chocolate for one dollar with survey code. I got heavily disappointed because of the customer treatment which I received. I havent heard like this in any other branch of yours. I got the same hot chocolate for one dollar from many other branches between 12am to 5am. She said they dont serve for one dollar at this time.

Very slow staff, staff on the table didnt have clue and was lost thinking for cash payment. Literally took hours to just get a single wrap

The timbits are often hard, I have tried few times now

Its really good

bought a turkey sandwich literally 10 mins ago got home and found hair in to would add a picture but no option literally started gagging

0 stars!!! Bought 2 bacon farmer s wrap, the hashbrown they gave us is only half for each wrap and the bacon was cold fresh from the freezer. I guess they forgot to train the new employee that you need to heat up the bacon first. Worst tim hortons ever

Boor services

everything was available even at 3am. great customer service!

This is the worst Tim Hortons in all of Canada. Every morning I stop by here to grab a coffee and bagel and not once has the coffee tasted how it s supposed to or was the bagel good. The employees who s work there have to be the rudest Tim Hortons workers I have ever encountered. They have messed up my order numerous times and have no regard for cleanliness. Every time I get any drink it s always over filled and is spilling. They need to fix up their team over there asap, puts a bad rep on Tim Hortons and it s honestly a shame. If I could give it zero stars I would.

It was delicious

Probably the slowest Tim Hortons I have ever been to

1 star because I can t give zero! Every time I come here there is always a problem with my order! I have had enough! They can t multi task and they never get it right! By far the worst Tim Hortons I have ever been too! I will no longer be coming to this one! Why does the drive thru take 10 minutes for 4 cars???

Good service

Always a line up

Good

Good place to buy coffee

Service inside was very slow. Tim main concern is the drive thru, so inside servicd suffer .

Staff is really good

I went in during my break to order some baked goods and a bowl of chilli. Prior to ordering, I had specifically asked the cashier if they had chilli. The man turned around, asked other associates and then came back to tell me it was available. I paid and then he proceeded to give me my baked goods while I was waiting for the chilli. 5-10 minutes have passed, a lady came up to me to tell me it s not available. What changed in the last 10 minutes? Did they give away the bowl to someone in the drive thru? Or what? Don t waste my time. I asked before I paid, and you let me wait there 10 minutes after to tell me it s no longer available? Horrible service.

Nice to have coffee and snacks