Tim Hortons in Scarborough

Awful location - dont waste your time-tried to buy a christmas gift of tim hortons socks and because itisnt in their system, they didnt want tosell it......whst happened to customer service in canada?? they dont tell you when they are out of stock. Waited 15 minutes for 2 coffees and 2 breakfast sandwich then they tell us they are out of eggs and its extra 5 minute wait.... I dont know what happened but covid restrictions are lifted so where are the employees who care about their job? Asked for a refund thats taking 10 minutes on its own Someone needs to review this location. Its not organized or managed at all. Everything is a mess with a huge line and no one making food. See photos for reference

Staff were great and the location looked clean and very nice. Honestly think all Tim s should have an interior like this. Though shrinkflation is crazy, Farmers Wrap is literally half the size it was even a few months ago, with minimal packaging.

Been two years since I am visiting this place and it s a Great experience every single time I visit there the staff is super friendly , and even during rush hours they manage to serve with great efficiency and quality . I have rarely seen this kind of coordination in between staff and management that they can provide such a great service every single time.

Best and best and best. They are 100% perfect, i mean the team whom working right now 11 Dec 2024 at 09:20 at this branch. I love them so much, they always make costumers happy, actually they re trying to make your best day

First time at this location. Really nice atmosphere, clean, friendly staff. Food

Hi, I was really disappointed with my recent visit to Horton. I ordered a medium stip tea with two sugars, but it was made without sugar. I also ordered a medium tea with two milks, which tasted better than the stip tea. However, the server didnt acknowledge and she making order

I have ordered 2 small dd and 6 timbits the girl told me we dont have 6 timbit , we only have 4 ,10 and 20 like seriously. Please give them a good training and need more knowledge. You cant say to your customers like that I know you have a option for timbit and u can buy just 1 timbit. If I have option I would give 0 star very disappointed.

I go to this particular Tim Hortons with few of my friends almost every night to have coffee. Almost every time we go I see NAVDEEP on duty. She is very friendly and we have our order in few minutes. Keep up Navdeep

Excellent service!

Photography Vegetarian options: Vegetarian Food : 2/5 |

If youre planning to stop by in the early mornings, expect a 20-minute delay.

By far the worst Tim Hortons ever. Vashu the manager is absolutely careless and horrible. She needs to be trained on how to speak to customers. Im so disappointed, I dont know how she has the audacity to act like a boss (she proudly said how she is the manager) and not be able to do her basic duties in serving customers like giving them a sleeve and ignoring them in their face. The line up is forever and this is every time I go there. You have to stand in line for about 10 mins on averageto be served. I wont be coming back.

This is my go to place, it s like we are almost here all the time. Couple of worse incidents but we never raise an issue because some of the crew is so friendly with us. Unfortunately this particular crew named SHALINI has some issue with her own skinned folks. She d be too friendly with whites tho! There s something called bad customer service but this girl took that a level above. I get it you don t feel like smiling if you re working overnight shifts, but at least learn how to speak politely and mindwell it s not a customer s fault you are in customer service, it s your freakin CHOICE!! Please stop being pissed off every single time and no need to sigh on customer s face if he asks you for something. Kindly learn manners! Now on, if we see SHALINI at pos, we turn backs and make our way back home! Cheers!

We come here so often. 7 out of 10 times we never faced any problem but from past few visits we have seen a decline in their efforts towards customers. To be honest there is a perticular employee name SHALINI who is always rude and arrogant. I feel she doesn t like people from her own colour. Just today we were there and there was a customer before us and she was talking nicely and when it was our turn, her expression changed. And after a while when i asked her for few napkins, she just rolled her eyes at me. I mean i can understand night shifts can be hard, but like if you can t handle it and give good customer service then don t do night shifts. If this was just once I would have never wrote about it but we are noticing this from quite a few days. So just teach her some manners and tell her or show her how to talk to people. And tell her to stop giving unnecessary attitude. I gave you the name as well just so that you know whom do you need to talk exactly.

Gurjeet

Very nice location to grab coffee and donuts. Service was fast and staff were very friendly.

My mom , left her purse in this store and only remembered after 2 hrs Thanks to all honest staff and customer who handed my mom s purse Parking: Lots of space

Great experience very friendly service. Fresh coffee, Cleanest Tims in town

The best Tim Hortons around the area Fresh coffee, enough sitting space, fast service, friendly staffs and great coffee experience in overall Food

Good service and fresh food

My go to place for my regular morning coffee and sandwich. Amazing staff , always helpful even though sometimes it is busy in the morning. Huge shoutout to Vasuhi and her team.

I just live nearby, last time, around 1am , i bought spicy rose chicken flatbread. It was too good. Staff was too nice and friendly. Going to recommend my friends this time hortons because of their professional behaviour and hardworking staff.

Nice

What a waste! Coffee didnt even taste like coffee. Will never come back again!

amazing customer by roshni, very friendly and helpful. The ambience was good and the store was clean. Loved the food.

It s place that everyone wish to go and spent there time with friends. I live nearby and whenever I need to grab coffee or any food, I choose this Tim s and order my food. Their service is really very fast and all the employees are very kind and friendly especially their manager who takes care of cleanliness and food safety standards. Thank you very much for making this place clean and healthy all time. Vegetarian options: Veggie wraps and bagel with hash-brown.

the staff was very friendly and fast service.

Vegetarian options: Must introduce a all veg breakfast with greens Food

All ways wonderful

Coffee taste like it has been water downed and the service is slow. Its like 3 out of 4 people go break or just go at the back and just yap yap yap till theres a line.

Nice staff Vegetarian options: Nice Food : 5/5 |

I went here last night with my friends, the service was excellent and orders were delivered quickly. Strongly recommend to others.

Inexperienced staff. Did not ask customer the type of bread to use and then refuse to exchange afterwards

What a great team. Very happy to c their smile every day. Special thx to Kana.

Came to have a coffee at 4am and a lady in customer service was amazing greeting everyone with smile and serving everyone passionately. At the end I asked her name she said ANISHA. By the way I really thanks her the way she served their customers. If I had a business for sure I would gave her offer straight away to present my business for public.

Really appreciate food & the staff s behaviour with the customers. Added to my anytime coffee place .

This location is not the greatest. Horrible customer service

Cold coffee and we drove from Markham north around 2:00 am. Asked for a replacement and we were out fast. It was crowded and dark. One of a few spots where you can physically set at or walk into.

Disturbed how the staff offered me my food today.

Great service, freshest coffee in town. Cleanliness is the best. The staff is very friendly & fast . Thank you team

Super friendly and patient staff. Very helpful and fast service. Very clean dining area.

It is the first Tims I got to buy Strawberry fill We also got canadian maple, Maple Dip and Crispy bacon chicken and French Vanilla Food

Last Saturday, I had a regular coffee, but I got stomach sharp pain after drinking.

Good

Expedited my steeped tea when I was in a rush.

Fast service of gurjeet. These guys always remember my order. Best Tim hortons

Pretty fast, Gurjeet is very nice!

I had very good experience there and everyone was very friendly. Kid-friendliness: Staff is very friendly with everyone specially kids. Food : 5/5 |

Great place, clean environment and friendly service

The butter didnt come with a lid. When it came back, it was melted and the bag was full of garbage.

Best tim hortons I hv ever went to!! The customer service is fast and they always serve good food to me. Food : 5/5

This is my local Tim Hortons and have been going to it for years. Now i go to Starbucks. The filth of this location is so bad. Staff will handle money with gloves on, then make sandwiches with the same gloves on!!! My coworkers daughter is a food inspector, im going to ask her about this. I no longer go to this place, but i will go in just to video capture what i see. What has really put me off is that so many people come and use the wifi and do not buy anything. One guy plays his videos on speaker and its so loud. Its nightly. Ive seen tables of young people and not one of them buy anything. Im a paying customer and cant sit down. The staff does nothing and i have complained so many times. My 2 neighbours have complained as well. Even worse they have what appears to be homeless people who come in and sit at night. One man sits there and picks his nose and wipes it all over the table. This man is there nightly, with his grocery cart, he uses the washroom and he buys nothing. Go to Starbucks, it seems Tim Hortons no longer cares about their paying customers. And to the owner. No need to respond saying my review is very concerning. You do nothing to improve it, your place of business and your standards are truly diagusting

Great team members. Always ready to help and serve. Very clean store and a peaceful environment.

One of favorite Tims in my area

Ordered potato wedges. Waited for 25 mins and left, because it wasnt ready yet. Unacceptable. Next time if you dont have the stuff, just warn the client.

The service is horrible too slow like a turtle walking on the street. It takes forever your order. I am taking a coffee before i wait the bus the line is not moving because the stuff is too slow to get and prepare your order. Wheelchair accessibility: It was big place

Navdeep and the team does a fabulous job in serving us daily 24hours. Keep up the good work!

They gave leftover coffee, it s not even full

The place is very dirty..surprise they serve food..nor sure how clean is the kitchen

Lady at the register was nice. I think they forgot to add the water I requested for, but brought the rest of order. She saw me standing for minutes and helped get me my water

The person taking our order couldnt understand so she had to call someone else, they messed up two out of three sandwiches and took about 15 minutes for two drinks

way too slow, takes like forever to get a coffee Parking: Open parking Food : 1/5 |

Really bad for a while, and unfortunate because it s the local one

1st time try maple bacon

I always go there to grab my early morning coffee, always get fresh coffee with amazing customer service. Keep up the good work guys!

Amazing service with great quality food. I am regular customer there, whenever i go there , everyone is so helpful and friendly. Tried their eclair, which i usually don t get from other locations, was amazing.

ALWAYS THE BEST ICED COFFEE EVER, at 9am, 9pm, 3am, these guys make the perfect iced coffee every time

Excellent service every time

So much waiting time Parking: Parking available all time Food : 4/5 |

All Around Awesome Experience and Staff

Service was nice. I was in a rush this morning and messed up my order, and the workers kindly remade it very quickly.

Slow service.

Probably one of the few best Tim s out there

One of the few locations left thats still open 24 hrs. Im normally in here just to grab tea & coffee, but theres never been an issue. Food

I go there every once a week, they will forget something for sure! Last week no milk form in my coffee I paid extra, this week no egg!

I was there mid day on Friday August 16th. I got in line as usual, got to the front of the line went up to the cash register only to see the cashier switch to other cash register. She started serving people that were behind me in line. Several employees saw me at the cash register without acknowledging me. Ive since found out that I wasnt supposed to go up to a cash register with an employee being there. My perspective is, Im not an employee there, I dont know their policies. I was trying to be a customer. Nevertheless I left without anything. A very disappointing experience.

I see most employees wear a mask except the manager , the funny part is that i see her coughing without care, i literally see her coughing hard without any attempts to cover her mouth into the toasters and other machines. I should have not eaten the food i ordered, got severely sick the next day, will never be coming back to this location

Customer service is no good

Great service and friendly environment

Managers/owner should really train their staff what customer service looks like. Almost every single time I am here the staff has an attitude and is extremely rude. Never a smile. Never a thank you or youre welcome. They have the nerve to give you attitude when they screw up YOUR order. I go to Tim Hortons almost daily and this has to be worst location in terms of staff. Please train them!

Great French Vanila here and great staff! I will always use Tim Hortons Warden Road Parking: Ample parking Space.

TERRIBLE SERVICE!!

I have been to many Tim Hortons all over the city and this location has the rudest staff there.The only reason why I still go there is because that is the only Timmies that is on my way to work.

Very busy , no drive through

I cant believe the audacity of Tim Hortons! I ordered a farmers wrap and simply asked to swap the sauce to mayo, but they had the nerve to charge me an extra 30 cents for it! Absolutely ridiculous. Customer service? Non-existent. Will never be returning.

Nice place to grab a drink and snack. To talk and relax with friends.

Very rude service. There was a girl who took my order (Tracy) who was very rude, she does not even know how to take an order. She should not be even working here.

Okay so there are 3 cash registers at this location and for some reason they only use one of them at all times except the days that a blonde lady ( i asked a worker they said she was the general manager) shows up and everything is in order. Always line up and when u ask to open the next cash register just to get coffee they completely ignore you. Time waste if you are planning to grab a coffee and go on with your day. Okay so I am re editing my review and its worst this time! Only one cash open and long line up till bathroom doors! I also shared a picture of the line up just to prove a point but somehow Tim Hortons Got it removed from the reviews!!! I dont think its fair!!! So i am going to upload the photo again!!

Early morning, long line up but three cash register were open. We were served at the middle cash register a middle age female staff. This staff her voice is loud and clear however she does not listen well. She kept on interrupt while I was talking. Because she doesnt listen she had to confirm the order three or four times. Its two simple drinks ( 1 large coffee with two milk// 1 large coffee with two milk & 1 sugar). Sigh, after repeated the order four times the staff loudly asked if I was paying cash or card. I said cash, then she asked again..I said cash...sigh. You would think repeating our order 4 times we would get our order correctly. NOPEeeee, 1 have cream and the other may have at least three or four times of the sugar. Never I will come back to this place. It was the first and will be the last.

They put farmers breakfast wrap and caramelized onion & parmesan savoury pinwheel in the same bag. Heavy warps on the top. Are you ok?

Worst experience ever....Tracy was the one who took our order. We spend $20 on drinks and waited for 15 minutes. We ordered 4 drinks are were wrong. You should train your employees. She was so rude and seems inexperienced.

Worst ever Tim Hortons! I order 6 donuts in this store today, the lady had a rude attitude from the beginning, looks like very unhappy for this job and the customers. The bad thing is they placed many donuts in the wrong place like place vanilla Dip in the Maple Dip place, most are in the wrong place . My little son are not very sure how to choose, and he told the employee according to the name on the menu, but actually it is not the right one he wants because they put most on mix wrong place. The employee is very very impatient and rude complaining that my son didnt tell her the right donuts, glare at the child fiercely and complaining impatiently. It is the employees fault who put in the wrong place, but they complain the customers. The most worst is the store manager is also very rude, when I complained to her, she said sorry contemptuously and then told me done. I understand why there are so many complains and 1 star in the reviews. Really disappointed with this store service. Never going here again!!!

Order from here everywhere No complaints at all :) Food

Very rude customer service Please train your employees Food

The staff is very rude, it just happened right now we went to get chicken soup without noodles because I m running through fever and requested them about the order but the slammed on my face you have get noodles otherwise can t this kind of behaviour is such heartbreaking and insulting specially if a person is asking for something when she is health wise disable. Really disappointed

I asked her can i get potato wedges She said no you can t Thank you Food : 1/5

Ordered two farmers wraps to go, the wait wasnt back to place an order but I waited 10 minutes for the wraps to be made. Parking: Free parking in the plaza

Many people

Newly established a few years. Lots of natural lights & airy. Plasent coffee shop to have coffee & relax

When we there tables are available

No comment.

Nice n clean washroom. Wonderful service from associates.

Unbelievably disgusted by the appalling hygiene standards at Tim Hortons Warden & huntingwood branch. Worker handling my coffee with unwashed hands after cleaning the bathroom. Shockingly, Tim Hortons employees are not required to wash hands or wear gloves. Unacceptable and a health hazard, Where are the public health monitors in this?. Avoid at all costs.

A call to public health observers about this branch. Where are you in this branch?

Is there a public health monitor monitoring this place? Everything is unclean and poses a threat to public health

Their cleaning standards are the worst of the worst. I watched this one lady clean tables and touch food without washing her hands first and when another customer told her it was disgusting and he wanted a refund she just straight up said no.

This place is always filled with all sorts of junkies or homeless people so the food and cleanliness is never up to the MINIMUM standard

I experienced extremely poor service. The establishment lacked cleanliness, and I observed the manager handling the cashier and then wiping the floor, all with bare hands, before proceeding to make my coffee without washing them. When I requested that she wash her hands, she declined, claiming it was not required by Tim Hortons regulations. This incident has strongly discouraged me from visiting Tim Hortons in the future.

Dietary restrictions: Very bad costumers service Food

Worst time horton i have i ever been to manager and assistant manager are horrible Dont know how to talk to customers. Treat staff like slave. Food : 2/5

All good

Fast drive thru

Very nice experience Vegetarian options: Nice vegetarian options Food : 5/5 |

That Tim hortons, is busy for a reason!

Clean and tidy place, service is good

There are little flies in the donuts shelf. Have a look before you order.

Absolutely horrible service even talk to General manager Ingrid Wilcox did not work after bad service bad everything they did nothing for me Even owner did nothing name, Kathy Noble apparently they own every Tim Hortons between Don Mills and Markham Road 401 up to Steeles Have even done work for them six days later still not paid

Updated Tims, good looking interior, efficient order taking but overloaded sandwich/bagel prep station. Staff is doing a fantastic high quality job.

The owner of this tim hortons is the most frugal ( cheap ) owner Ive came across at any tim hortons in my life time. The workers were fantastic, but unfortunately the cut corners to save money made them lose a lot more in return, we will not be spending anymore money at this location. Cheap isnt the way to go. However, once again staff was great.

Regular here but the hash brown which either in the breakfast wrap or just by itself has been terrible. Very old and crunchy. Better need to control the quality. Unacceptable since it is not just once. The tea is hit and miss as well. Not sure how it tasted so different each time since all the sugar and cream should be preset.

I always come to this location but today they just ruined my breakfast. Gave me coffee instead of tea and tried to pin on me when i called that did u grab a wrong drink . No i did not grab wrong u gave me wrong and than wants me to come back and get a refund or replace it with tea. Very bad customer service from MANAGER JANVI . If she talks like that and doesn t have any better solution what do you expect from other employees. Also tried to gas light and kept saying mam i am talking nicely no u r not u r giving me lame excuses.

This is really rediculous when they is a large line infront although their are ppl to help at back they just walk away right infront of customer and let the queue suffer. This is not how support should be if management is reading this message please speak with your employee ask them to learn support n help your own team......letting ppl suffer n hiding behind I guess lessens their job but ruined ur store reputation..... Adding my visit time 10:00pm on July 21st

Always get my order fresh and right

One of the few 24 hours full service restaurants.

Good place to meet friend

Worst preparation of food. They are using microwave to heat a croissant

Very disappointed by the availability of items on the menu. They didn t have absolutely nothing to eat. Not even basic finger food like croissants or savoury pastries. When we asked them can you try for some of them; they straight up denied. I don t understand this way of running a 24*7 store which should be operational at all times as it purpose is. I hope this review reaches the right person and duly action is taken immediately. As much as I respect the employees hardwork working overnight, it d be really appreciated if they had somethings on the menu to eat. Thank you.

Very disappointed. This place has their own prices on the food, specially bagels. Others locations don t charge for chipotle sauce in bagel but they do. Upon asked the question for the extra charge for the sauce, the staff replied the manager has set the rules. At least give a valid reason!!! Shame!!!!

Stupid manager, stupid service. Racist

I recently visited a Tim Hortons location, and overall, I had a good experience. Despite not being a coffee drinker myself, I was pleasantly surprised by the variety of menu options available. Tim Hortons offers much more than just coffee, making it a versatile choice for breakfast or a quick bite. One thing to note is that mornings tend to be quite busy at this particular Tim Hortons location. This isnt surprising, as Tim Hortons is a popular spot for people to grab their morning coffee and breakfast on the go. However, even with the morning rush, the staff efficiently handled the orders, and I didnt experience significant delays. The restaurant was clean and well-maintained, which added to the overall positive impression. The service was friendly, and the menu items I tried were fresh and tasty. The variety of food options, including sandwiches, pastries, and other breakfast items, made it easy to find something satisfying even for a non-coffee drinker like me. In summary, while mornings may get hectic, this Tim Hortons location is a good choice with a diverse menu catering to various tastes. Whether youre a coffee enthusiast or not, youll find something to enjoy here.

very good staff , highly recmanded.

I was treated rudely and yelled at simply because I accidentally took the wrong cup. Even though I immediately returned it and apologized, the servers continued to judge me.

Yesterday Nov 14, I gave in my receipt and the indian lady had a rude attitude from the beginning. All I did was give my receipt for a medium French vanilla and she said she needs the whole recipe. Because we had a fire and the insurance said to save all receipts, at least other tims had compassion, but she didnt and said she needs the whole receipt in a rude kind of way. I asked why and she basically throws the receipt in the garbage after punching in the code, so tim hortins doesnt need it. She could have just gave it back after punching in the code so we can keep it in the insurance file. Never going here again!!!

Every time I got here they say they are out of strawberries syrup. No strawberry creamy chill. Management please do something about it.

I ve lived a few steps from this location my entire life . The staff is very nice but the coffee here is HORRIBLE . It doesn t even smell or taste like coffee . Management needs to take a look . It is completely disgusting . I am forced to drive to other locations because of how bad the coffee is at this particular location . I don t understand how it has such a high rating . HORRIBLE ( I can t even call it coffee )

Coffee

Worst ever tim hortons , the girls whose working there must really need some training on how to deal with customers, tracy and gurujeet . Kindly train them and then try to keep them on board! They dont even ask or listen to the customer properly and keep blaming us for worst Its so much frustrating to see their overacting