Tim Hortons in Scarborough

Good place to meet friends and talk. Vegetarian options: Potato wedges were good Dietary restrictions: Vegan - potato wedges

I only got a coffee on my way back to the six. Great service, and the coffee was top-notch for timmies.

Very good customer service

One of the best tim hortons Ive been to. Service was fast, staff was friendly and most importantly restaurant was clean. Will definitely make this a regular store Food : 5/5

Great customer service, clean environment, nice regulars!

Very friendly and quick customer service.

I always come to this location customer service is awesome staff is very nice

I love this location especially sugantha she is very nice

The food that i order was fresh and i really like the people work there. Talks with warmth.

Rushed and careless service on Sunday mornings. Drink is hurriedly prepared, for example there was not enough milk in my coffee.

The staff is completely incompetent, slow, and from what i have noticed they have hired new people which have major attitude? some even give u looks like they don t want to be there acting as if i WANT to be served by someone like that also the cherry on TOP of that is that the managers there are attitude machines and aren t helpful and even give a bit of sass and u know it by their face or their TONE and trust me u can tell. oh as an extra scoop might i add, the people there literally talk amongst themselves laughing and such being totally careless people (and PURPOSEFULLY careless btw) about how long it takes for others to receive their items and i m speaking from seeing this happen plus experiencing it. hopefully i don t have to add anymore. definitely not recommending this place to any of the people i know.

Great service

Vegetarian options: veggie wrap Food

Worst Tim Horton location to purchase food or coffee from. Staff are irresponsible and careless. From hot coffee spilling all over my clothes to a half tub of butter on my bagel. I would never stop by this Tim Hortons again.

Great customer serv ce, we Spend lot of t me here than at home.

Love my time here, I always visit this store. Friendly employees.

I am a regular customer here, I love their hospitality

Friendly employees

Best experience out of all the tim hortons I have visited

overall best experience

Customer service is awesome. Would like to come always to this location. Staff is very nice.

I love the service of this tim hortons because staff is very friendly and polite.. There was a lady who took my order, she was very helpful, Nice and friendly.

Great service thnks manpreet

Good quiet place. Staff friendly and coffee always fresh. However the was rooms were very dirty and so was the seating area. I dont understand how people can just trow tissues everywhere. It is the Managers responsibility to go check the washrooms and the seating areas If they are clean or not. I have been going to this place since the 90s never been so dirty. Still the same dirty as ever. We have been using their drive through every other week for breakfast. The service is the best and they have good quality fresh items.

Great

Great

Despite the hours being listed as 24 hours, this is NOT a 24 hour service establishment. I have been standing at the front door trying to get a coffee for 20 minutes (4:30 a.m.) and all doors are locked with multiple employees inside. Will definitely be avoiding this location on my way to work in the morning. How disappointing.

I luv my Regular coffee and Sesame Bagel, Toasted.

I seriously doubt that coffee powder will darkroast like water after repeated brewing. Shameful businessman. I will never come again in the future! Completely blacklisted

Sometimes I avoid this Tims pay double to go to Starbucks , there is this one argumentative staff , always argues when placing an order, talks like yelling, I mean it s a Tim Hortons but how about not arguing with the customer when customer asks a question, even if ordered online , you just ordered it on your phone, it s under your name and you know the code, wants you to unlock your phone and show the whole app, truly obsessed with little things, I wonder how this person treats staff in the kitchen The person is one of the two supervisors in morning / afternoons This supervisor also won t give your sleeves make you ask for , I read the other reviews there is a good chance it s the same one, I don t know if owner actually would possibly care over having rude supervisor over money, we know it s a Tim Hortons and have re train a new manager but if you have petty service manager who is in charge of service quality, you are ruining the Tim hortons brand over your greed.

Very clean restaurant. Fast service. Friendly staff. Not sure why their Google QR code is not working, but I found a different method to post.

Mira is one of the friendliest employee, so proffesional stuff, clean,

I agree with @jordanc91. This used to be the best Tims with the best employees. I knew a lot of them by name but they have all left and now the employees are rude! There is one lady at the drive thru window in the morning and one young man at night and they both need to take a class on respect. It would be a 5 star place like it was around 2 years ago. Now I avoid it as much as I can and drive about 7 mins further from home to the next Tims. At least they say hi & good morning at the other location. This VP and Sheppard location are disrespectful per definition. They give me my coffee at the window then ask me to park by the THANK YOU sign about 5 feet from the window so they can bring out my tea biscuit and bagel. By the time pull forward, the young man is already there with my food. Why couldnt you just give it to me at the window. You can tell when there is a store competition happening because they get meaner and just brush you away. What is happening??? TimHortons is a staple in Toronto and the employees are ruining it for everyone. If you had a good experience at this location, please share the time and day you went there, so that i can go at that time and have a good experience myself. Thank you

When ordering breakfast/lunch. I dont understand why your location do not include napkins. I am calling this out because this has happened in numerous occasions with my orders.

The best Tim Hortons, clean, polite staff

Very good taste!

This place is really good

Good service. Parking: Lots of parking spot. Food : 5/5 |

Very nice service

Good service

Typical busy franchise location with a drive through. Service is a bit slow and they tend to mess up an order here and there from my experiences unfortunately.

Thats fine thanks

Cant get a mobile order right. Send you away with half your food and there nothing you can do about it.

Fast and reliable service

Neeehh......clasic dirty water similar coffee x 2.5$

On February 21, 1974, National Hockey League star Tim Horton was killed when he lost control of his DeTomaso Pantera and crashed in St. Catharines, Ontario. His death sent shockwaves through the sports world, particularly in Canada, where he was hockey royalty. RIP..

The drink was bad and there was not enough chocolate syrup in side the drink i am disappointed on the drink and the service was bad the worker was not smiling at all and i had to wait for long time just for a drink i do not recommend this place at all

Amazing food and service

WORST TIMS ON THE PLANET. You sit in line in the drivethru forever, they always get your order wrong, their donuts are stale and inedible, and NO ONE WHO WORKS THERE CARES. They hand people inedible food, take their money, and the customer has no recourse because they get on the 401 driving away and cant go back to force them to make it right. Pathetic location with garbage food. Go there if youre just into wasting money on food youre going to throw in the garbage. Editing a month later: it happened again. I had to go back and go INSIDE the restaurant to get what I actually ordered because the Drive Thru handed me what I ordered riddled with mistakes, and the 15 people working behind the counter were nonplussed about their error or my frustration. So, I got back in my car and called the 1888 number the owner left on my review a month ago; the person I spoke to told me they have left as many flags as they can on the location because its the worst theyve ever heard about on the complaint line. This place needs a scorched earth strategy -- START OVER WITH COMPETENT STAFF.

Worst time hortans ever the staff needs to be trained properly

Excellent customer service! I had a wonderful and memorable experience. Good food selections. I love that Tim Hortons now provides Pizza . A great place for family and friends plus very kid-friendly and everyone feels safe. Vegetarian options: I really love the Vegetarian option thats available here. Parking: Plenty of parking available here. Kid-friendliness: Kids feel safe here. Wheelchair accessibility: Wheelchair acceptability is available here.

Services was slow but its Tims

They sale expired chicken crispy check the camera at time 7:20pm to 7:30pm Saturday And this branch always they have missing many things!at all bad customer service

I was running outa breath and forgot my wallet and asked for a cup a water and they said no

Drive through attendant was friendly. Driveway was clean. Food was excellent quality. Parking: Scarce. Tiny lot.

the service and atmosphere

Its s busy place but really quick service. The lady who was preparing all the order was so fast oh my god .. i was just looking at her speed.

Always good

This tim hortons sucks. I go here somewhat often because its the closest to my house, but I regret it every single time. They regularly mess up my order, they never cut my bagel in half

Always fresh and delicious

Good

Service seems slow for the amount of team members present.

I ordered one coffee without sugar, but they gave me one with sugar, I went to desk to change, they didn t agree, bad service!

All of them were arguing with a customer, so disgusting, never had such a disgusting experience!

The employee named Aman, was extremely worse and unprofessional and gave nonsense answers to customers regarding giving tap water which it used to be free and now its 10 cents per cup and he denied giving tapwater and says we wont serve water anymore. He doesnt know anything about tim horton policy. If there such a term that tim horton doesnt allow selling tap water anymore, the manager of that location must tell every employees. Not satisfied at all.

my dentist is located next to this tims and we go here after every appointment, the drive through is shared at the end with the restaurant beside it but its good, coffees fresh, goods are fresh

Bakery items were almost finished and some there were not fresh.

We stopped on our way home for a donut, they were out of stock of everything except for apple fritters. So we instead asked about muffin, again they only had 1 flavour, Raisin Bran. We then asked about their timbits but they were out of stock. Extremely disappointing and a waste of our time. We will not make the same mistake again and will instead choose another establishment.

It was ok but no more sour cream timbits :(

SCAMMERS. they wont pay attention to take orders then HALF FILL the cups. Disgusting. Shame on the owner not acknowledging the bad employees and service and just posting a link that doesnt lead to a complaint page. DO NOT GO HERE.

Leaky lids and cups. Horrible drive through and parking lot.

Cup was 3/4 full of coffee was rude when asked to top up tims are going down holl

This is the 4th time they have given me the wrong order. They charged me for what I ordered at drive thru and they hand me over entirely wrong order. Highly dissatisfied!

This old lady took my order for a strawberry creamy chill and prepared the worst creamy chill Ive ever had. There was so much strawberry syrup or whatever in it that made the whole thing so sour that I couldnt take more than three sips. It was honestly the worst strawberry creamy chill Ive ever had, and I wont be returning.

They should have out-aged there product at online(uber eats) because I got finessed on having large mocha ice cap to large ice coffee

Ordered 2 bacon bagel , paid pot extra bacon and didn t get any extra only 3 tiny piece which more like one piece cut in 3

Perfect

Good coffee

The drive thru is in a bad spot and blocks half the road off, causing traffic issues. There are quite a few people who hang outside of the store as well. However, the staff are generally nice and the food/drinks are always good. My favourite thing about this tims is they put stickers on each order so it says exactly what it is - no mistaking if its wrong or not. All Tims should do this!

My work place is near this Tim Hortons location, I can attest that their customer service has significantly declined in recent years. Incorrect orders have become a recurring issue, and I once reported it to their corporate office, mistakenly mentioning the address as 2050 Vic Park instead of the correct address, 2501 Vic Park. Receiving raw bagels, completely untoasted, has become all too common. On July 17th, 2023, at 07:54hrs (order #175), I ordered a Plain Bagel Double Toasted with Butter. However, when I sat down to eat at my office, I was surprised to find a Plain Bagel Double Toasted with Cheese and Ham despite my preference not to consume meat from Tim Hortons. This kind of error is likely due to inadequate training and the frequent turnover of new staff, presumably employed to keep labor costs down. After being a loyal customer for over a decade, I have made the decision to stop visiting this Tim Hortons location. The decline in customer service and the recurring issues with orders have left me with no desire to return. Vegetarian options: Not many are available Dietary restrictions: Was handed out a Cheese and Ham Bagel

My offer not work.

I got coffee from Nelson and 401 Tim Horton Small Dark Rost with 2 Milk Only by the time I jump on 401 West and I start drinking Coffee and it s has Sugar inside, I get off Victoria Park Exit from 401 and went to Tim Horton Drive throw july 22,2023 @ 11:30 PM I told the girl to change the coffee for me because i don t want to go back and change my coffee, she was so rude and saying no we can t change the coffee you have to go back to the same store and get it change. I left the coffee and drive, this is call Tim Horton service and how the treats their Customers, Bad Services and Bad Experience

This is a well placed store close to the highway and has a fairly decent size parking lot Attached. Service is usually pretty fast and the orders are usually pretty accurate. Wonderful that it is open 24 hours.

Very fast service in the drive thru and very friendly staff.

Only got drinks through the drive-through and ended up using the washrooms. Drinks were as good as expected. Staff was happy and friendly. Washroom was clean and not smelly.

Its a lovely place but i dont like ice coffee with milk because the milk is so little

Nice coffee and cupcakes.

Great coffee

All around Great

Ended up using the drive thru as nobody seemed to be serving the front counter, despite there being 7 or 8 people working there. Wheelchair accessibility: One accessible spot out front, with slight incline to access path to front of store.

It was ok nothing to brag about .

Knows what I want as soon I I enter the drive-through and say good morning. To me, Ithats great customer service.

Coffees and french vanillas with breakfast and after lunch

Outside dirty

Worst customer service !! Came from far and i never saw cashiers like that!! Whatever I asked the old lady cashier she was saying I have no idea I don t know this is not the right answer You should get trained well ! Just bcus I didn t want one of the item The other worker - the hijab girl swapped the drink !! So rude i asked for tray and she left tray in front of me instead of putting the drinks inside And saying Some nice greeting!!!!!!

Never really have a problem with this place but they were pretty sloppy the day I went there not pleasant low for service as wasnt satisfactory customer related

Very disrespectful. You need to train your staff better then this.

Reliably good coffee

Good

I love cofee and

Hetal is amazing. She always knows what my order is a regular. Very friendly service.

Drive thru too slow. Coffee taste like water...

Nice but busy location Servers are great, polite & efficient Food

Open 24/7, it was my go to spot when I was working night shifts. Parking: There is a drive through for pick-up Food : 5/5 |

This used to be a good location but is steadily declining. Was just there today and ordered a BLT. A large portion of the bun was burnt and there was mayonnaise everywhere except in the sandwich. Most of the staff are nice with the exception of a day manager/supervisor who is extremely rude and dismissive. She wont even reach across the counter to hand you a cup sleeve. Adding a photo to the collection; just really disappointed.

Im dissatisfied with the drive-through experience. I requested 4 muffins and 4 cookies, but the service took longer than expected, and I received only 3 1/2 cookies, as shown in the attached picture. I suppose I should have double-checked the order before leaving.

Drove to this location after the one at Warden and 401 Tim Horton said its closed. Love the service and speed the lady at the drive thru showed. Will come back here again

no charging slots to charge anything.

Today i went to drive thru the experience was very good. Nice guy working at window helped me with my tims reward app. Food was somewhat okay as bagel was not double toasted but the service he provided compansated for that as he replaced that.

Its lunch time and one cashier to serve a huge line-up.