Tim Hortons in Scarborough

720 Warden Ave., Scarborough, ON M1L 4A1, Canada

★★★☆☆
(675 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 720 Warden Ave, Scarborough, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
720 Warden Ave., Scarborough, ON M1L 4A1, Canada
Plus Code
PP88+GM Scarborough, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

Service options
Delivery Drive-through On-site services Takeaway Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.1
★★★☆☆
675 reviews

Most Mentioned

drive through (53) donuts (19) management (17) employee (17) window (16) bagel (14) wrap (9) ice cap (5) gloves (5) speaker (5)
5 stars
238
4 stars
103
3 stars
67
2 stars
28
1 stars
239
★★★★★
December 8, 2024

I always have an excellent experience at this Tim Hortons. The staff are incredibly friendly and make sure to get my order right every time. This location is always clean and has everything done on time. Highly recommend this spot!

★★★★★
December 8, 2024

I recently visited this Tim Hortons and had an outstanding experience! From the moment I walked in, the staff was incredibly friendly and welcoming. The atmosphere was cozy, making it the perfect spot to grab a quick coffee or relax for a while. I ordered a classic double-double and a fresh, warm chocolate chip muffin, and both were absolutely delicious. The coffee was perfectly brewed—smooth and rich, just the way I like it. The muffin was soft and had just the right amount of sweetness. Everything was served promptly, and the location was clean and well-maintained. Whether you’re stopping by for a quick caffeine fix or a cozy break, this Tim Hortons really delivers. Highly recommend!

★★★★★
October 29, 2024

I recently stopped by the Tim Hortons on 720 Warden Avenue, and it was fantastic! The coffee was hot and rich, exactly what I was craving. I also enjoyed a delicious muffin that was fresh and tasty. The staff was really friendly and made me feel welcome. The place was clean and had a nice vibe for a quick break. I’ll definitely return for my coffee fix!

★★★★★
October 29, 2024

I visited the Tim Hortons on 720 Warden avenue and had a great experience! The coffee was fresh and perfectly brewed, just what I needed. I tried the breakfast sandwich, and it was delicious. The staff was friendly and served my order quickly. The cozy atmosphere made it a perfect spot to relax. I’ll definitely be coming back!

October 21, 2024

The worst Tims location i have been too... First - The drive through servers especially in the morning time wont understand your order in the first go. You have to yell every single word at 6 words per 60 seconds speed for them to pick up what you need. Second - How can they mess up orders not once, not twice not thrice....not the seventh time either for a simple egg and cheese on cheese croissant? Sometimes i get a sauage sandwich no egg. Sometimes bacon sandwich. And once i had this burnt bagel instead of a sandwich. But the last time was pathetic...a half eaten crossaint? 🤮🤮🤮 with a disgusting looking raw-ish sausage instead of egg n cheese. See the image, its exactly how i got the breakfast sandwich and a warm cup of milk n creamer wtf...where the hell is my french vanilla?

September 8, 2024

I bought a Nutella donuts & small coffee here. - In the photo you can see how they served me the donuts! almost all the Nutella sticked to the bag! Tim Hortons! please think about it and advise service people! - the coffee tastes awful and it was not fresh. Dear Tim Hortons! your service quality dropped down. heads up ‼️‼️

August 12, 2024

Drove by on a Monday evening with only 3 cars in front of me and it took nearly 15 minutes to get my order - small ice cap, donuts and bagel. I wish I could say they looked understaffed, but there were 3 staff at the takeout window. This is the line behind us…felt so bad because they couldn’t even leave! Do yourself a favour and go to another location cause I’m sure it’ll be faster 😅

July 11, 2024

I had a bad experience going to that store. I ordered two drinks for takeout and when I asked them for a paper bag they did not give me one, saying bags are for deliveries. I tried to explain that I biked here so it is hard for me to take the drinks home without a bag but the staff wouldn't listen.

★★★★★
December 21, 2024

Very good

★★★★★
December 21, 2024

amazing

★★★★★
December 19, 2024

Amazing experience, nice and clean place, and great customer service.

★★★★★
December 19, 2024

Very best Timmy . I am always place the mobile Oder this location. I received my order quickly

★★★★★
December 19, 2024

Very friendly services

★★★★★
December 18, 2024

Service great

Local Guide
December 17, 2024

Worst customer service ever faced there were 6 staffs in the front counter and nobody didn t notice us waiting for ordering and gave worst attitude while placing our order and the dining was not at all clean worst experience ever in Tim

★★★★★
December 17, 2024

Friendly service

★★★★★
December 16, 2024

Everything is good

Local Guide
December 15, 2024

Came in here, placed an order through kiosk thinking it would be faster than busy drive thru. Just waited 20+ minutes for a pretty simple order. Unorganized not happy

★★★★★
December 15, 2024

Always great service from the staff working at the register and from Akash when im in the drive thru as well. The staff is welcoming and their coffee is always on point.

★★★★★
December 14, 2024

w tea

★★★★★
December 14, 2024

Great customer service and amazing food. My always to go location

★★★★★
December 14, 2024

Friendly service

★★★★★
December 14, 2024

Friendly service

★★★★★
December 14, 2024

Friendly service

★★★★★
December 14, 2024

The service was great. Manager was super friendly. My order was fulfilled quickly.

★★★★★
December 14, 2024

The service was quick and great. The workers and manager were so friendly, great start to the day.

★★★★★
December 14, 2024

This place is absolutely amazing they always have my coffee ready for me before I order and they always serve with a smile.

★★★★★
December 14, 2024

Rathi gives such a good service. We usually come every weekend. She is super friendly and nice to customers. Vegetarian options: Vegan bowls and wraps are good Parking: Plenty of space even on weekends

★★★★★
Local Guide
December 14, 2024

Nice place for get together. Their coffee tastes always fresh. Crew member Rathi is very humble and kind person. Thank you Tims for your service. Food : 5/5 |

Local Guide
December 7, 2024

By far the worst service ever. Employees need training in customer service and tell them not to hork with their noses while Im ordering my food please ? The Employees do not look very happy.

December 7, 2024

Horrible customer service. Like everyone else said it takes 10-15 times to repeat your self over and over for them to get your order and when you get it its something completely wrong. At the windows they keep rushing you to pay and leave where you dont even have time to put your card back in your wallet. Today i got a sausage farmers wrap and it tasted like fish and had to throw it out. Someones definetly not wearing gloves while making the food or washing their hands. Tim hortons has really fallen down

November 30, 2024

Unfriendly and horrible service .

November 21, 2024

The service here is awful, one specific Indian girls is rude with costumers, it is the worst place. They never support clients when their system doesnt work to read QR, as well they are truthly gross with all the people, I really do not why they always hire people that always offers an awful costumer services.

November 21, 2024

I have placed a pick up order at this store, as I went there but its closed.

November 21, 2024

Worst Drive thru I ve been. They take forever to take the order and they never understand what your order and they still make the order wrong. Not coming to this location ever.

Local Guide
November 21, 2024

11/4/2024 Another bad experience with this location. On the drive through lane (alone with no one in front neither behind) and took them 10 min to get me two beverages and a donut. Its also frustrating when you see the person on the window talking on the phone while trying to get my drinks. Such apathy that Im sure it not aligned with Tim Hortons service criteria. I would urge Tim Hortons to pay close attention to this location if their still in the business of not providing good service. __________________ This location is going from bad to worst...not only the service is under par but theyre now even manipulating/undercutting their food options but still charging the full amount. Tim Hortons should look into this if they want to continue to be relevant.

November 21, 2024

The place is a bit trashy and the bathroom doesnt smell that good. Some of the employees are rude because I made I mistake when picking up my food. Food is great hot and fresh like all the Tim Hortonss I go to.

★★★★★
Local Guide
November 21, 2024

They were very quick in getting my order ready and everything was perfect

★★★★★
Local Guide
November 21, 2024

Today me and my daughter visited TimHorton s at 720 Warden Avenue. The environment, cleanliness and the cashier were amazing. Waiting time to place order was longer then usual expected because the cashier were alone. But the cashier Vinthushan with his good attitude made us to forget about the long waiting time. Mariam

★★★★★
November 21, 2024

Visited this location a few dats ago with my family and the food and drinks were amazing. Staff were really polite and I even got to speak with who I am guessing was the manager. One of the few tims left that actually provide quality service, highly recommend!

★★★★★
November 21, 2024

Fast and friendly service from this location.

★★★★★
November 21, 2024

Great customer service and friendly staff.

★★★★★
November 21, 2024

Great service, coffee is almost always fresh

★★★★★
November 21, 2024

This location is kept always clean. Food is always fresh, coffee is fresh as well. Employees are very professional, always greet customers with smile. I like the fresh croissants with hot coffee. Food

November 21, 2024

I am writing this review sitting here and lemme tell you I never put any bad reviews. I asked for a double chocolate brownie and the staff there gave me a double chocolate donut. Once I realized that I got the wrong order I went back and told her that I got it wrong. She starting arguing with me saying that I am the one who ordered it wrong. 0 for customer service!!

★★★★★
November 21, 2024

Coffees always fresh and food satisfying. My regular tims and will not change.

★★★★★
November 21, 2024

Actually mixes my drinks fully unlike othor locations, very happy with my ice coffee.

Local Guide
November 21, 2024

The service is not good, and the washroom is not clear.

November 21, 2024

Worst experience , I went there a day before . Before I asked the lady to scan my Tim card for points the lady there scanned someone else card that she had kept beside her. Customer service needs to be improved , felt like just give the money for the order and kicked out

November 21, 2024

I have been using the drive thru to get a single coffee in the mornings for at least a year (it doesn t get easier to deal with them no matter how much you simplify your order) they harass you at the speaker- barely listen before shouting at you and interrupting you- and then rush you to pay and talk about you at the window in front of your face. Doesn t matter if there s literally no one else in the drive thru or restaurant, they will not fail to treat you like you re stupid and in their way. Weird behaviour, hard hard hard pass on the customer service at this location. Literally the worst Tim s you could go to because of the workers.

Local Guide
October 21, 2024

Tim Hortons is my favorite Indian restaurant

October 21, 2024

All weges was satil and smelling we inform the staff they told that is only wedeges we sell and we have such a illiterate staff

October 21, 2024

Doesn t even deserve a one star. This location is rude to their customers and so so slow. Don t even bother coming to this Tim Hortons!!!

★★★★★
October 21, 2024

I had a great experience at Tim Hortons thanks to Victor! He was friendly, efficient, and made sure my order was perfect. It s clear he cares about providing excellent service. I ll definitely be coming back!

★★★
October 21, 2024

Regularly long lines, only cash register open. Others standing around while they can just open a new register

October 21, 2024

Ice coffee had thick substance at bottom

October 21, 2024

My family with children were here yesterday 12 Oct. about 18:30 PM. The first time I was surprised was when I asked to clean the table its was sticky and covered in sweets. They gave me a napkin that they soaked under the tap water and they gave it to me to clean. There was no one in the store, the employees were all free. Then they didnt give us pizza from our order. 15 minutes later when I came and I asked, they were surprised that there was something else in the order. And also Crispy chicken wrap not at all the one that is given in all Tim Hortons. Employee and her service is 0. I wonder who hires these people to work ?

October 21, 2024

DO NOT COME TO THIS TIM HORTONS!!! WORKERS ARE VERY VERY RUDE AND DISRESPECTFUL .. everytime i have came here i ALWAYS had some problem. NEVER AGAIN!!!! Food

October 21, 2024

Says you guys are open 24hours so why are you closing at 11

October 21, 2024

The drive through. They can t seem to get anything right .even though they repeat every order you call out for them.

Local Guide
October 21, 2024

Slow people and rude

September 21, 2024

terribly

September 21, 2024

Very poor customer service. Super lazy. I ordered online and mentioned 15 minutes to pick up. But I had to wait 40 minutes. Highly disappointed. This is not the first time.

September 21, 2024

Terrible customer service. Worst Tim Hortons. Drive through experience is even worse here.

★★★★
Local Guide
September 21, 2024

Coffee and service is good. The atmosphere is good. Good location...

Local Guide
September 21, 2024

The service was disappointingly slow and the staff came across as quite rude.

September 21, 2024

The worst Tim s I ve ever been to, the workers got a hella attitudes and takes so long to get ur order, I had to wait for 15 minutes for a ice cap while they were serving customers that ordered after me, they lack respect, and manners.

Local Guide
September 21, 2024

20 minutes to get a coffee and a bagel while I was the only person on the line... The slowest fast food in the world!!! The only reason to come here its because its the only thing around.

★★★★
Local Guide
September 21, 2024

Can I get one medium double double

Local Guide
September 21, 2024

Every time I go to this location there s a problem. I don t know who they re hiring but they can t seem to get a grip on the mobile ordering system. Whenever I place an order on the app ahead of time they either 1) can t find the order, 2) gave it away, 3) messes up the order or 4) takes way too long to use a system where the purpose of it is to speed up the process. I m not even exaggerating, it s literally every single time. It s faster to park, go in and order the counter. I don t know why whoever manages this location can t train any of their employees to use a simple POS system. I ve seen the system they used and asked an employee at a different location about it and it s a basic system, so why is it that every single employee can t understand it. Don t bother submitting a complaint to the Tim Hortons CS or guest services. They forward the complaint to the manager or franchisee and they don t follow through. I only know this because the last time I submitted a complaint I got this weird email from them that said Sorry. We apologized thx. Who responds to a complaint like that? I look forward to seeing the automated reply telling me they re very concerned and to submit a complaint to their guest services.

September 21, 2024

The staff are not trained properly and staff shout at the customers especially the lady at the counter .

September 21, 2024

The most unprofessional tim hortons service across Canada The most unprofessional manager across Toronto Poor Tim hortons customer service Please visit other locations Service : 1/5

★★
Local Guide
August 21, 2024

The washrooms are almost always closed.

August 21, 2024

I ordered french vanilla and it s the worst I had so far and the old lady who took my order is very rude and her service is rude as well. She was being rude and asked us to leave when we asked for tissues saying that we are consuming time but there was no people behind us. If she doesn t want to work she should not but not be rude on customers with no issues with her.

Local Guide
August 21, 2024

I used to get steeped tea from this location at night but their service is terrible. the staff doesnt understand English so I have to repeat so many times just for one cup of tea. there is an old guy and a lady that works at night shift. they are both rude to customers and they always make to repeat the order so many times.

Local Guide
August 21, 2024

Burn and busted croissant from Tim s now a days

★★★
Local Guide
August 21, 2024

Ok not to blame any buddy but whats going on with the 2 creams. Thats what l order all the time but the coffee is still dark and tastes horrible. I keep hearing from the staff. Anytime they change the bag of cream they need to calibrate the system but not all are trained to do it so you are not getting two cream. Ever. I go back and have to get the cream cups This is not for this Tims. But for all.

★★★★★
August 21, 2024

I love tim hortons

August 21, 2024

I have a bad experience in drive tru.

August 21, 2024

2 female employees working tonight about 15 minutes ago so 1:35am rudely called out the window of the drive thru to me asking me to move my car to another spot because I am parked in a spot they should not be parked in. First theres is no one parked anywhere in the parking lot because the store is closed!!! Secondly its NONE of your business and I had every right to park there or anywhere else in the parking lot!!! Are you okay????!!!! Your job is to MAKE COFFEE!!!!

August 21, 2024

Service was terrible.

★★
August 21, 2024

Just picked up a drive through order and the bun used for the sandwich is completely dried out. Not just a bit along the edges which are rock hard but way into the bun. This is so stale I m sure this is much more than a day old. The topping are piled in the middle with nothing but dried out bread on the ends. The customer service is a bit better than it used to be but still has a ways to go.

August 21, 2024

Would never recommend anyone to visit this location. Took so long for a cup of coffee and wouldn t add sugar. When I politely asked to add sugar they were very rude. They finally figure out the machine is not dispensing any sugar. They then proceed to stick their bare fingers in it. So gross. Had to throw away the coffee, there was no point arguing back and forth with them goons.Beyond redemption. This is the worst location I ve ever been to

July 21, 2024

I ordered timbits and coffee and they gave it to me and everyone in the car immediately smelled pee coming from the box of timbits. We couldnt drink the coffee or eat the timbits. We will NEVER go to this Tim Hortons again.

July 21, 2024

I live close-by, so its local Tim Hortons. Its absolutely the worst/consistently mediocre, if not, carelessly serviced Tim Hortons Ive ever been to. They need to change staff or management. Edit: Still the worst Tim hortons staffed... asked for an everything bagel with cream cheese and I got a buttered bagel with cheese, even when they repeated my order to me correctly. Terrible. They always mess it up!!!

July 21, 2024

very disgusted. i found a bug in my iced capp and i m rather disappointed. they took time for my order and gave me my iced capp with a fly in it.

Local Guide
July 21, 2024

So slow and they ignore you when you walk in and your stuck waiting forever to be served.

July 21, 2024

disgusting place run by unprofessional workers who don t get orders right they don t even know what they re doing, told me its closed at 10:49 and im pretty in store closes at 11:00 pm or midnight when i just wanted to get a lemonade which will only take less then 2 mins to make while people were still ordering and dining in??? and this is not my first bad situation this happened countless of times i ve gotten my order wrong. international student who don t understand or hear english.

★★★
Local Guide
July 21, 2024

As usual, its Tim Hortons. Good food served semi quickly, but its rather expensive. Also, as with pretty much any fast food place, you run the risk of them getting your order wrong. Always double check.

July 21, 2024

I placed a delivery order, an item was missing, tried contacting them, no one answered the phone. I am out money and very disappointed.

Local Guide
July 21, 2024

I think I fount the worst TH in Canada. Lots of customers about bugs and students lineup, goody ahh employees and rude, worst than the walk in at Rideau st in Ottawa. Avoid this Tims.

June 21, 2024

slowest one

Local Guide
June 21, 2024

The place was loud and dirty, packed with students. The doughnuts were old and stale. The mobile order was not up on the screen, and I had to ask if they were going to make my order

Local Guide
June 21, 2024

The worst Tims. In Google Maps and Tims it showed that the store is open for eat-in/pick-up when I reached there only drive-through was open. When asked the employee he said he doesnt know anything rudely and closed the window. Teach/Train your team to be respectful.

★★★★
Local Guide
June 21, 2024

Much better now than last year. Drive thru is good.

★★★★★
Local Guide
June 21, 2024

Great n friendly service

★★★★
Local Guide
June 21, 2024

Very quick and efficient drive thru - when the debit terminal works properly.

Local Guide
June 21, 2024

I try to avoid this location because every time I come in there are some issues, staff at the drive thru is rude, their breakfast wraps and croissants look so bad you lose your appetite, orders come done wrong today Ive decided to give it a chance and came in to grab some doughnuts but both dream doughnuts I got were stale. Very disappointing how poor management affects the reputation of the brand as a whole.

June 21, 2024

Don t go there for them to ruin your day, no service, no respect. And they are cheap af, just look at the amount of sprinkles on my tiramisu cold brew.

May 21, 2024

Very very poor service the ladies at drive thru at night dont know how to talk with respect . They talk so rudely . Very rudely . They behave like they are the owners of tim . I ordered flatbread pizza and dip on side . They didnt give me dip . When i asked lady that she didnt gave me a dip . She said that she already put it on pizza . So disgusting . Very uneducated behaviour .not recomended at all . Moreover when i asked for reciept they said no reciept . Its crazy .

Local Guide
May 21, 2024

It shows 24 hour open, i went 11:50 pm they don t open the doors

Local Guide
May 21, 2024

Disgusting location, bathrooms are not fit for humans. Service was extremely slow, never ordered anything,waited over 15 minutes. would never return to this location.

May 21, 2024

I was standing to place my order, but she was just chatting and laughing with her friends staff. Behind me was another couple behind me waiting. After 30 seconds of standing like a beggar, I left Tim Horton. The girl refused to give her name. She had no name tag. When I asked the manager to talk, he/she was not on duty. I total waist 20 minutes and left without coffee. It was Sunday/Monday last month. Dont want to write, but good luck to the owner.

May 21, 2024

OMG worst place ever! We waited and waited and waited for our order, its like they forgot about it.....toasted bagel was luke warm at best. Staff are rude! Mcafe next time for sure!

Local Guide
April 21, 2024

The service is bad. They wil not process what you ask. I asked for grilled croissants. they grilled it for 2sec infront of my eyes. When i asked to regrill it they are getting angry and they lie straight to your face that it has been grilled. Even though the store wasn t busy they aren t doing the work properly.

★★★★
April 21, 2024

No issue all good. Maybe the choice of donuts were minimum. visited 5 pm Saturday afternoon.

★★★★
Local Guide
April 21, 2024

Polite friendly staff good service

April 21, 2024

Service so bad you have to come back to get your order right

April 21, 2024

So question since when you have to pay for whip cream with these drink...lady allow me to know you have to pay

★★★★★
April 21, 2024

Excellent

★★★★★
Local Guide
April 21, 2024

Coffee is good

★★
Local Guide
March 21, 2024

This location forgot to give me items in my order and when I ask the same server that took my order they played dumb. I never ended up getting the missing items nor a refund for the missing items. I asked 3 different staff member as well.

March 21, 2024

Tim Hortoms is the worst customer service ever. This branch does not deserve a single star but to give an opinion you have to give one. The staff is disrespectful and rude to customers, they throw things at you, you get incorrect orders and they dont take responsibility and blame you for placing the order wrong. They treat the students of a nearby school badly. They really should change the supervisor and staff there. This is the worst customer service I have ever received.

★★★★★
Local Guide
March 21, 2024

Came into the store and ordered 5 steeped teas. Didn t show up on the system until 15-20 minutes later. Please check the system before ensuring it s ready for customers to use. Service is good and customer service is excellent they are perfect but the system isn t working

★★★
Local Guide
March 21, 2024

To be honest I have been to many Tim Hortons around Toronto ..Scarborough...Mississauga etc and have noticed a lack of cleaningness throughout. Wahrooms dirty...restaurants lacking maintenance of floors ...tables...removable of garbage etc. When it comes to customer service same situation...seems like workers just dont have interest working there. Its sad, very sad.

March 21, 2024

Unprofessional customer service

March 21, 2024

i ordered one french vanilla with extra paper cup and they gave me used cup how can someone give used cup its very disgusting. Also the attitude of the employee is very bad i will never go on that store.

★★
Local Guide
March 21, 2024

Parm at the window began to give me a stop hand gesture when I approached the window, unclear as to its purpose, I was given attitude by the employee stating I told you to stop. No one was ahead of me, its done to artificialpy deflate wait times...

Local Guide
February 21, 2024

Drive thru lacks customer service

★★★★★
February 21, 2024

Delicious and amazing service

February 21, 2024

I love Tim Hortans. Every single one I ve been in I have had the best experience with them but this one oh boy worst experience I have ever had with a tim hortans. They are so disrespectful we go through this drive through every day to get breakfast and we get the same order everyday in the morning and after school the tamil workers there mock us and laugh at us as we can hear them through the monitor. They are so extremely slow when it comes to service one iced coffee takes them 10-11 mins to make. When I go through the drive through it s even slower they can t bare the customers even though there are like what 8-9 aunties working there. They make cars stop away from the window because by the time we are at the window they don t have our order done and it ends up being a huge line of traffic. I buy my iced coffee in the morning with extra cream and they never add it in. I ask for a straw they ignore and go past by. They really need to higher professional people to work there are not these slow pokes that giggle and chat 24/7. Go to the other warden Tim hortans if you really want a professional experience not this.

★★★
Local Guide
February 21, 2024

The washroom id not well maintained.

February 21, 2024

I have loved Tim Hortons and have had their food since a child, but the horrendous service and attitude from the staff, coupled with the filth of the washrooms and food in this location truly make me want to never visit Tim Hortons again. Among my many visits to this location, I recall being served a savoury pastry with genuine mould on it, along with seeing the same exact donut being placed on display for three weeks. I really hope that Tim Hortons management can take a look at the garbage dump that is this location and its staff, so that one day this location can stop being a stain on the Tim Hortons franchise and the Scarborough community as a whole.

Local Guide
January 21, 2024

Worst service ever. I went there to get a medium steep tea double double. The lady gave me small double double and if i asked her that u gave me wrong size she closed her window on my face. She didnot even say good night or thank you. I dont know why they are hiring uneducated people at tim hortons who dont know how to treat a customer. It happened on 20/12/2023. Around 2am in the night pls change that indian lady

January 21, 2024

Worst service ever

January 21, 2024

I went and ordered the chicken soup yummy, and I ordered a chicken craveable, chicken was very well done, as the bun was hard

January 21, 2024

This is hands down the worst tim hortons ive ever been to!!!!!! Im not impressed! Every worker is so rude and doesnt know their menu at all! I asked for a blueberry fritter cause they just got released so excited for it and its advertised everywhere i ask for it and get treated like im the idiot was told we dont have that!! Next thing u know my co worker gets one! Also i dont care about drive thru times and no one else does COSTUMER SERVICE COMES FIRST!!

★★★★
Local Guide
January 21, 2024

Best cheapest coffee shop in Canada. I used to take hot French vanilla, hot chocolate, cold coffee & donuts. U can seat there or take away or drive through, whatever u want.

Local Guide
January 21, 2024

Employees have no customer service skills.

Local Guide
January 21, 2024

Poor service.

Local Guide
December 21, 2023

Can they ever get an order right? Asked for double toasted bagel, bagel was not even warm Food : 1/5

December 21, 2023

Terrible service from staff

December 21, 2023

I waited 30 minutes for a drink and a plain bagel!! Staff was unorganized and didnt work on my order unless I kept asking them. Don t come here if u want fast food this place serves slow food

Local Guide
December 21, 2023

Dirty, understaffed and dreadfully slow. If you have to go, use the drivethru. I dont write this just to be horrible. This was my experience this evening. Tims is always my go to. I wanted to sit down and eat but the garbage bins were overflowing, garbage on the floor. Dirty cups etc on all of the tables. I know its no ones fault who is working there, they are doing their best. Give them some help. The poor employees need it.

Local Guide
December 21, 2023

They always get my order wrong, even when they repeat it back to me.

★★★
Local Guide
December 21, 2023

I spend sometime in Tim Hortons whenever I dont have my packed lunch. I like the cilantro lime vege wrap. Its perfect! However, I just have a comment from the service. I ordered using the kiosk machine inside the Tim and I paid it but was not read by the system. I even showed to the teller that it was deducted to my visa card. The teller said I should call my bank for this matter. Very poor customer service. I spent 8.79 dollars for nothing. I was very disappointed.

December 21, 2023

Do not ask me what I am waiting for, especially if I am in the order pickup area. Make the mobile order, place it on counter and call out the order number! Whole point of a mobile order is zero talking, especially with the terrible employees in the afternoon, automaton in fast food is a good idea Waited almost half an hour for unblended ice cap and chocolate croissant, not worth $6.75 with tax, should I make it myself? Or will the afternoon staff actually make orders? Tims sucks and this is the worst location in Metro Toronto. Any reviewer with 3+ stars for this one is out of their mind

★★★
Local Guide
December 21, 2023

Make sure your order is correct before leaving.

Local Guide
December 21, 2023

Very slow service they focus on the drive-through only They dont even say youre welcome Students from the nearby school over run Tim hortons and make lots of noise

★★★
Local Guide
December 21, 2023

This location has 2 ordering stations...There are 2 lanes and the cars go from 2 lanes when ordering and then merge into 1 lane.....Well, I really got annoyed because 4 cars from the other lane merged in way before me to pick up their order and I was still waiting to merge in to get my stuff. Deinitely not going here again for this reason only.

December 21, 2023

The place is messy and the washroom is so filthy with paper towels on the floor and coffee cups and paper towels in the sink. Group of loud and undisciplined students hanging around occupying tables leaving their mess behind.

December 21, 2023

Employees are too slow, too slow that you have to repeat and asked them this is your order & you re waiting for couple of minutes already. Maybe they re slow because they are talking to each other (Indians). Unsanitary the one who prepares food doesn t wear any gloves just bare hands touching the bread. Who ever owns this get rid of some Indians it s too much.

December 21, 2023

The customer service is very poor..no proper greeting or anything, straight what you want Putting the order via drive thru is a pain, communication is hard, the employee was very rude. We ordered Iced coffee but on the window were presented a hot coffee, to which we politely said that its not what we ordered. Instead of being polite, the employee got very defensive and rude and then shut the window door on us which was baffling. We then simply drove away. Just a constructive criticism- instead of replying your review is concerning do something..make a change..teach employees empathy, tell them to smile..and above all teach them to be polite. Thankyou

December 21, 2023

THE ABSOLUTE SLOWEST SERVICE EVER. And I mean consistently slow. Every time Ive had to wait, even when theres no one in line. These people are clueless and its getting worse. If I didnt live a block away I wouldnt waste my time but i need my coffee fix. The drive through servers just stand around while the front cashier is nowhere to be found and when it does get busy they dont even help her out. Theres no communication there. If you go there make sure you have time and patience because the time you waste waiting is baffling.

December 21, 2023

Workers don t pay attention to drive thru lines and not very attentive.

★★★★★
Local Guide
December 21, 2023

Nice place to grab a drink or snack. Even with a friend or family.

Local Guide
December 21, 2023

Worst tim horton in town. Zero Professionalizm. I hate this place. God! I hope its its owner can put abit of effort to Train his staff...

December 21, 2023

Today I asked the lady that tims make egg whites ommellate she replied no as not aware of the breakfast stuff tims serve. Food : 5/5

December 21, 2023

They dont cook properly. Incompetent staff

Local Guide
December 21, 2023

EMPLOYEES CANT EVEN DO THE SIMPLEST THING IN WHOLE ENTIRE HUMAN UNIVERSE. CLOSE THE LID OF COFFEE CUP PROPERLY!!!!!!!! SHAME ON YOU ALL!!! PLEASE EVERYONE STAY AWAY FROM THIS TIM HORTON.

Local Guide
December 21, 2023

Always slow service has to be the slowest in toronto, gta. While placing an order in the middle of that order they walk off to get stuff never seen that. It appears when the owner is here their service is exceptional.

Local Guide
December 21, 2023

Do not go here if you do not want to wait atleast 10-15 mins in the drive through. Every time. Super slow and rude service.

December 21, 2023

I recently ordered french vanilla and got chocolate milk. Pls make sure you have the product or try to contact the customer rather than delivering wrong order. Worst experience.

December 21, 2023

there s roaches and flies crawling over the food, which is stale. workers aren t even properly trained & can t understand a single word you say to them. disgustingggggggg

★★★★★
December 21, 2023

it was an amazing experience at this tim hortons

December 21, 2023

By far the slowest service of any Tim Hortons I have ever been to. Most recently ordered a coffee 5 minutes in advance on the app and when I arrive to an empty restaurant, all staff are standing around talking and no one realized the order had come in. Also had a 15 minute wait in the drive through before...just terrible.

★★★★★
December 21, 2023

Management is very nice and polite And food is fresh and taste really good Food

★★★★★
December 21, 2023

this location is very nice cleaning parking lot and inside the store and wash room all so clean the employee so nice with me and food was excellent i so happy in this location.

Local Guide
December 21, 2023

Slow service, workers talking to friends and not working, was scolded because I scanned my Tims qr code before they punched my order onto the screen, despite every other store where scanning doesnt have this issue. Employee called me Stupid under her breath like I wouldnt hear. Terrible service.

Local Guide
December 21, 2023

Cant get your order right, slow. But worst of all, the employees at the drive through, gesticulating wildly and freaking out for you to not pull up to the window, forcing traffic to get blocked.... This is so that their owner cant see the the abysmal service timer when someone comes to the window and has to wait forevever for a simple Small black Coffee, due to everyone messing around and being too involved in their conversations to serve you.

Local Guide
December 21, 2023

By far the worst tims Ive ever been to. Literally a 20 minute wait in the drive through so I decided to leave the line half way through to go inside for faster service. The lady who served me was both rude and lazy.....clearly she doesnt care so I didnt even bother complaining to her

Local Guide
December 21, 2023

Very disgusting service and very bad employees They don t respect the customer

December 21, 2023

So I am a regular guest in this tim hortons and to be honest this is the worst tim hortons I have seen in my life . Especially in the case of customer service . There are 2 employees (thripthi and another old lady with specs) these two ladies dont have any customers service at all . They greet me with gestures all the time , not even smile at all . And some of these ladies take long time to make me a coffee and if we are ordering a ice coffee/ capp, guys it will take ages . Guyss very poor customer service .

December 21, 2023

Slowest, get ready for a good 15mins wait even its not busy. They dont have a system going all the employees are pretty much lose or cant speak English CMON. Its supposed to be fast but its the opposite.

★★★★★
Local Guide
December 21, 2023

Nice

★★
Local Guide
December 21, 2023

Just as one should learn to improve their English, I think Indian people should do it too.

Local Guide
December 21, 2023

Today I just got 15 min waiting for my order , and they didnt have any clue about my order , it happen to another guy 10 min before me . They need a good supervisor Food

December 21, 2023

Mess up orders and then rush you next time you check to see if order is right. Some of the worst customer service you can find. Tim hortons quality is trash. Horrible customer service on top of it, from the manager too of all people.

★★★★
Local Guide
December 21, 2023

Best coffee, good food & nice service

★★
Local Guide
December 21, 2023

Orders never right. Seems like English is a second language. Coffee was burnt. And lid was not on so sadly i wore my coffee.

December 21, 2023

I eat a classic chicken wrap and I came home and had to spend in the washroom

Local Guide
December 21, 2023

Horrible customer service. Very early morning bad attitude of staff ruins the day of people. She made me wait only for a cofffee and 3 timbits for a long time in drive through at 925 am Please owner train staff to atleast smile humble with customer.

★★★★★
Local Guide
December 21, 2023

Love it