Tim Hortons in Scarborough

Honored the coupon

Great service!!

good food and very good coffee france vanilla Parking: I don t know Food : 5/5 |

Great Tim Hortons!

Siva was the best manager he made sure our visit was extraordinary

siva was the best manager he was very nice and kind

Very good service and very fast attention

I love it!!!

so good!! i got free donut

I love Tim hortons

Fast and friendly service by sonal and megha .

Friendly employees and they are pretty fast in taking orders even it is a huge lineup.

Best service in the area in this Tim. very polite staff. Appreciate the service Shakti sir.

The employees megha and sonal are really helpful.

freindly and freshness

Megha was a very sincere employee and helped me with my order eith passion

Mega is champ,amazing customer service

Fast and friendly service

Megha was good at service!! Very friendly

Good service my the team member megha

Awesome Kid-friendliness: Kids enjoy timmies Food : 5/5 |

very pleasant experience

Really good service they always know what I want

Excellent service best supervisor and best employee Addchutha this location that lt

Great service

megha is super awesome!

Everything is excellent and friendly service

Megha was very friendly and she helped me get the best service.

Good staff

Megha was a kind delightful person

It was great with Salam

Nice place for seat and have breakfast and others.. Salma is a great employee, very friendly ..I work nearby and I always have breakfast from here..

Salma was great, fast and friendly service !

Such a lovely place to be in and want a severe from mejha

I loved the hospitality of Megha, and very fast service. Pizza also delicious.

Salma did a great customer service

I got a nice service from Megha She was welcoming me very pleasant manner I am happy to share the review. Thankyou Dietary restrictions: You guys specify the calories which helps people to understand for the intake.

Salma provided excellent customer service and I am very happy with the way she behaves with customers and takes the orders.

Slow motion!!! Avoid avoid avoid !

I love Tim Horton

Long wait times

Worst Timmys ever. Gave me OLD hard stale hashbrowns on my farmers wraps... No way you couldnt look at it and know it wasnt a brick hard potato Stay away from here Food

Lettuce is always not fresh.

Very good experience

Customer service very good

Staff is very polite and helpful. Amazing customer service. Vegetarian options: Four cheese bagel Food : 5/5 |

Amazing people, very welcoming. They prepare your meal with love

Good ambience, friendly staff Special thanks to MEGHA for her excellent service Kid-friendliness: Staff are friendly

Great location, friendly staff

Excellent service

Best service! Highly reccomend this olace to go to!

The best time Hortons I have been to.

I never see this much clean store I love Tim s but this is my best location keep it up thx

Come here everyday before work. Fast and friendly service

This place always have more choices than the one nearest the petro Canada gas station also has nice dine in spot and Wendys. Worth a walk from Walmart. The staff are pretty hard working and friendly.

Had a lovely experience at this location. . I highly recommend this store for anyone looking for great service and a positive atmosphere. Thank you to the amazing team!0

Great service and decent food every time could work on the tea a bit but other than that great

Wonderful Service from SIVA - Thank you

great service! friendly staff

Vegetarian options: Simply cheese flatbread Food

Good and efficient

Friendly staff with good and fast service, a super busy restaurant with always fresh coffee and food. Cleanliness at its peak.

Nice and quick service, liked it very much

good service

Parking: All free Food

Vegetarian options: All the donuts Food

Good service.

Good service

A very helpful and understanding crew.

This Tim Hortons location appears to have a policy of efficiently managing customer flow through the drive-through lane. However, it seems that this efficiency may be achieved at the expense of customer satisfaction. Customers have reported feeling rushed and pressured to move out of the drive-through lane before they have had a chance to secure their coffee in the cup holder. Additionally, the repetitive and somewhat aggressive use of the word bye to hasten customers departure may be perceived as impolite and dismissive. Furthermore, the requirement for customers to re-enter the drive-through lane and complete an additional circuit to receive their pizza orders may be seen as an inconvenience and a waste of time. It is suggested that the establishment review these practices to ensure that customer satisfaction is not compromised in the pursuit of efficiency.

Amazing service

Best location

Unfortunately I drop my coffee at floor, but the serving person was awesome.He step out of the cash register with a new coffee and said to me don t worry my friend. Such a wonderful customer service.

Good food and service

The branch is clean, staff are friendly especially Yesiva he is very helpful.

Fresh coffee.

They messed up my order the coffee had coffee grinds they made me pay for something that he messed up on he was to tired to pay attention or do his job properly I m never going here again

Very good place. Employees are hardworking and trained well. Sometimes it gets busy but they handle it pretty well Kid-friendliness: They always give free timbits for kids that so kind of this team

Hi, I visited here today at like 3 pm. I brought an english muffin here today, and they serve a rotten egg. I have been eating it and smell funny and didnt realize it. I will never eat here ever again next time, double or triple check your egg quality. If it is good or not, you guys are serving a lot of people. It will contaminate your food easily if you are not getting this in action. And the food server is actually rude. Thank you for hearing this review. Have a great day.

This is the current state of Tim Hortons. I spent 20 min in the drive thru line up ordered a BELT bagel , breakfast Sandwhich and a coffee. 3 regular items. Paid in full. Only received 2/3 items upon checking. They gave me a bagel toasted with butter instead of the BELT. Spent another 15 mins lining up to get the correct item. By the time I get to the window and attempt to explain what happened they sounded like 1) they barely understood English and 2) they couldn t care less. Spent another 10 mins waiting finally got up to the drive thru window and they never even made the replacement Sandwhich ! Had to wait another 5 minutes for them to rush and make it. Then they had the audacity to ask for the plain bagel back (which I touched already) as if I spent 20 mins lining up as a liar ? I can guarantee they are going to re use that bagel with another customer. Sad just sad the state of this establishment.

OK

Very bad experience here for the first time. Workers (punjabi girls) were so rude. Really my mood got off after visiting here. Will never go again there.

This store has so inexperienced staff and worst customer service . Those punjabi girls are so ignorant towards the customer , they handover the cold beverages in place of hot ones and then refuse to warm again. Never had such a bad experience at any tim hortons. I will never go again there.

I ordered two coffe person forgot to put auger and sweetener for both but I pay for coffe very bad experience

Place is good and very comfortable dine in experience.

Disorganized lines, slow service, self serve machines often broken

Terrible customer service !!

I came to this location to pick up some cookies for my friend son, and I noticed the drive-through was taken long, so I parked and went in. When I went in, I noticed that the chocolate chip cookies were right beside the Reese piece, and on top was a donut that had nuts. This is a major problem because he has severe allergic reactions to peanuts, and there could have been crossed contamination from crumbs. That could have fallen on it. And I wouldnt have known this if I went through the drive-through and he could have ended up in the hospital. I think this is an easy fix by placing all nut items on the bottom shelf so that when touched, nothing can fall on other items and lower the chance of cross contamination.

At 10:00, my mother came to Tim Hortons to use her meal combo offer from the app, which included a hash brown. The manager and the employee making sandwiches were rude and unhelpful, refusing to provide the hash brown that s meant to be included based on the app s offer. They didn t even explain that they don t give hash browns anymore despite what the app says. No receipt was given after purchasing the additional food. My mother found that her sandwich has a few cracked egg shells in her egg. My mother was quite upset about this, and I m also quite disappointed with this negative customer service they have in this place. She is just surprised how rude they are compared to other branches. The manager and his employees should make an effort to improve their lack of customer satisfaction in this place. We are not going back to this place neither would the others who we ll share about this to as she has experienced such terrible customer service in this branch. So can you do something about this please?

My guess is touch screen orders are served last. This location is good for drive thru.

Waste of time, waste of gas. Employees never have order ready at the window after paying. Always rude. Always saying I told you to do this and that. Very demanding and disrespectful. Complete lack of manners. Always ask you to pull away from the window to come around again to get youre order. By the time you get back to the window, the order you had paid $10-$15 for is now cold.

Very poor service , I feel like the employees are AIs and there being controlled by Indian back in india. Went to drive thrue could barely hear the person so I drove right to the window and ask if he could just take my order, he said no I need drive back to the menu board and I ask why not he said he doesnt want to get send back home by his employer. VERY SAD. No wonder this timmis only hire Indians.

Worst staff ever. I have been waiting at the front counter to place an order for more than 5 minutes while my husband waiting for me with my baby outside but no one cares to take order while i was the only one waiting to place an order.

I myself work as a manager in a fast food chain. I was waiting for my wife outside of these store with my baby for almost 10 minutes. While my wife being the only customer at the front counter was not greeted once by 4 staff member working while I am looking at the drive thru cars are being served. If they don t want to serve in store customers they should lock the front door and just serve the drive thru cars. I seek attention of the owner.

Drive thru experience was the worst.

Some of the rudest staff Ive ever encountered at any Tims anywhere. Not sure what theyre trying to accomplish by barking have money ready at the end of every drive through order. Needless and patronizing and terrible customer service.

Worst staff ever, they really need to do better

They are great. Great Canadian brand

The last couple of times that I have been through the drive thru, the employees screw up my order. Today, I ordered a small Ice Capp and two walnut crunch donuts. The employee repeated my order correctly. I get to the window, hand the woman $10.00. She gives me change and hands me a XL coffee. I said that s not my order and hand back the change. I had to repeat my order and the window closes. The window opens then she says I ll charge you for two Timbits and hands me back the coffee. I repeated that s not my order. Now there s three women at the window. I ask them to ring up my order again. They can t do that. I m told now that they will just charge me for the two donuts. I hand back my $10.00 and get $3.85 in change. So I question it. As I am talking, one woman says to me I will explain it if you would be quiet . EXCUSE ME!!! Then a man comes to the window and says to me that they still have to charge me for the XL coffee. WTH! I said that I spoke English when I ordered and my order was repeated back to me in English. What the hell is their problem. The man stuck his finger in my face and told me to leave and not come back. He throw $6.00 at me. How rude can these people get and they were in the wrong. I will stick to McDonald s for their LG Iced Coffee. Tim Horton is a Canadian Icon but they need to stop selling franchises to New Canadians.

I came around 5pm and ordered Iced Capp with less cream. No hesitations, no arguments, this gentleman took my order and made my Iced capp the way I wanted It. Excellent customer service! Food

At 7:15am 5/July/2024 I was at this tim hortons There was a girl her name is DHYA She was vary rude with me for no reason Service : 1/5

Ordered chili, didnt give me the bread, then argued with me that she had. There was another customer, my friend, who also ordered chili. The person serving gave her bread, and butter. I was given dirty looks, no butter and just handed a dry bun, no bag, plate, not even a napkin, just handed me a bun.

Another great location Vegetarian options: Meatless options are available Food : 5/5 |

There should be more than one person running the store before 6am. You are waiting in the drive thru for over 10 minutes. Why is one person making food and drinks and cashing people out?. This is not convenient or sanitary at all. The line is so long and then to get your order wrong or not done properly only adds to my pissy attitude. At least have another person from 4am to opening for us that work early .

The food is good!

Your indian Staff at Drive thru window does not say Hii when we order something and even after giving the food they do not say thank you or anything . So rude of them ... either give them proper training or hire polite people

They should close them all down Tim hortons has gone so far downhill. I am tired of posting how bad they are. Once again rude service food is terrible, dont give receipts automatically so you cant post the store. Dear owner your response is a waste of my time I tried using the head office response once before does not work or if it does it is beyond my understanding.

Slow-service donuts not fresh

It is a great nice location and comfortable. The washrooms can be given priority attention and keep clean.

The staff doesnt know how to prioritize orders. First to order must be served first. Please please please. Service : 1/5

Staff just ignores me and made me wait for 10 mins(I was at the front of the line and there were 7 people waiting behind me). This is insane!

Quick friendly service

I really like the self-service machines for improving the customer experience. However, Ive noticed that they dont provide receipts, which can be an issue if staff miss an order and theres no proof of purchase. It would be great if the machines could either print receipts or send them via email.

The slowest tim hortons l ever been, lots of staff but no one taking order everyone busy running around for no reason,the don t care about people line up, the staff must be trained customers should be prioritize first, hope this would change or else they will lose customers.

I ordered from the kiosk a sandwich and a donut. $9.70. I wait for my order and they tell me they dont have the donut or bacon for my sandwich. I ask for a refund. The lady says no then gets her manager. I get a refund but they refund me $7.90 instead of $9.70. its $2 not a big deal but a waste of time.

Good food

Kiosk wouldnt scan Tims Rewards. The bathroom wasnt properly cleaned or stocked with toilet paper. Food

Worst experience!

Theres always some weird people hanging around this spot.

They tell you the scanners not working , so they tell you to scan at the Speaker, then when you go to the payment that is on your app. Its not working properly. They said I have to pay which I did and I got charged 2 times This has happened 3 times at this location never again. Ill find another tim hortons

This place was renovated not too long ago but the floors and walls are disgustingly dirty. Tims and Wendys needs a manager that will take care of scrubbing the place from top to bottom. Food

Did not like their service and the wrap i ordered was veg habanero and all the food came out of paper sauces and veggies were out of the wrap the food was cold served.staff was not friendly at all the old lady was rude .

I used scan & pay yesterday, it charged me almost 5 more dollars for nothing . It was not the first time, Wendy s service and attitudes are even way better ! Service : 1/5

Every Wednesday is All You Can Eat Pasta & every Monday is Chicken Parmesan for $20.00, thats included salad or soup unlimited.

I just went through the drive thru here about 20 mins ago. My second and last time. The girl taking my order was short and rude and used zero manners. I ordered a BLT combo and she didnt even ask me what I want in the combo and just assumed. I had to prompt her in order for her to ask me what I wanted in the combo. At the window she then shoved the terminal at me and never told me what the total was. This is BASIC customer service!! And she failed miserably. I wont ever go back to this location. Be better

Main dining area is nice, had to wait 5 minutes before staff acknolledged me, bathrooms are revolting. Looks like they have not been cleaned in days.

The food is good but the service is slow which creates long lineups

Quick service, friendly staff, average food about what you can expect from any Tim Hortons. Pretty busy.

The staff was running around with no direction

The croissant and tea were good, but the customer service for the drive thru needs to significantly improve. I was rushed into paying and then before I could take a breath and put my card back into my wallet the person said, Next customer right to my face 2 times and kept saying NEXT CUSTOMER, until I was able to physically stretch my arms to the wheel and start driving off. I was like, is this actually happening? . Like give me some time to actually orient my body back into a driving position to drive away. I think they re trying to beat the Guinness world record of getting customers thru the drive thru. Seriously, please slow down and take a second to at least look at the customer and give some semblance of friendliness, instead of just seeing another dollar bill in a line of dollars to be got. Good luck to this location, despite the way they treated me and I m sure everyone behind and in front of me in the drive thru- which unfortunately means this review probably represents the experience of hundreds of customers per day- yikes! Please do better.

Excellent customer service by MALINI today. Very welcoming, understood my complex order requests and all with a smile, a positive I can attitude. Always a joy to be greeted by such an efficient and pleasant team member.

Their steeped tea is never fresh. They will argue saying its fresh and not brew it again even if you re willing to wait. Lazy staff