Tim Hortons in Scarborough

It was Good!

Nice and more than wonderful staff, I recommend it

The Nutella croissant is delicious trust me Wheelchair accessibility: Yes they have wheel chair acess Food : 5/5 |

Very friendly and polite staff

Amazing food great service fast.very friendly employees Dietary restrictions: See food Food : 5/5 |

Good

I love their services

Too many people asking for money at drive-thru

Dont bother ordering Dipping sauce from here. If youre not lucky you wont even get it. And if you do youll have a dip container 1/8th filled. Both times Ive ordered here this has happened. $1 for Chipotle dip and cant dip more than 3 wedges without running out

Its been awhile but I had a bagel. Amazing when its triple toasted and they did a great job.

Great employee, quick service and clean. Good job!

Fast and efficient- this is for the Tim hortons at the plaza on the north/east corner of Neilson and Ellesmere

I wanted to drink tea and I regretted it, the tea is terrible, the service is zero, I do not recommend you to go here.

If I can only put less than one I will. They charge everything from buns and take advantage of people since they are the only coffee shop in the hospital.. in other Tim Hortons restaurant or drive thru.. the combo are complete. But this one mh My gOd... They charge everything and they are the slowest and I would say the dumbest in getting the order.

Very good customer service

Nice fast service

Why does the employee stand over my shoulder at the self checkout like I am going to steal something? This place ruined my day, I am so sick of being treated like a criminal. What an awful experience.

Busy location but good service.

Kind service and neatly made food. Best timmies around!

Please fix the coffee machine asap. Its been a month.

Reliable, fair quality. Got my drive-thru order wrong, which doesnt happen often. I always forget to double-check before I drive away, and by then its too annoying to back.

Worst mocha made! Asked for 1/2 milk and cream when ordered by mobile and they gave me my coffee without adding anything!

Very disappointed. The employee service is so poor. I think the staffs are stressed out because of the management. Feels like there is a ruling going on as I couldnt find any smiling faces in the day.

Good spot for coffee and snack in the hospital

staff were highly unprofessional, they told me AND my friend who had separate orders that we didn t pay for our food. they refused to give us our meals. then when they brought up the receipts they decided to just give us the food WE PAID FOR! these people are stubborn and do not have proper work ethic for customer service or job in any restaurant. they also don t wear masks in the hospital where they are serving food to patients and their families. never ordering from here again.

Dirty place. Got food poisoning from a coffee. First time in my life.

Good to have a Tim Hortons store inside the SHN- Centenary Hospital. I could see some patients, doctors, nurses during their break time sitting outside the Tim Hortons and enjoying a cup of coffee/tea while eating some snacks. Really appreciate having this store here. Rating the Atmosphere as low, as since this store is inside a medical center, so expecting an atmosphere here wouldnt be the best.

V

Deep dive clean the store. It really needs it.

Nickon is excellent in customer service . Nice in dealing

This store was unclean.

Just a quick stop, but the young lady who took my order was GENUINELY pleasant. A refreshing experience these days.

Deeply saddened by the way the lady at front desk treats. Big request to the owner to replace her otherwise this store gonna get more negative feedbacks Food was good tho Food : 5/5

Good place to eat

My only concern is the bread that is left open for flies to be all over it this need to stop the breads need covering food inspections should go to every location I wend to Markham and Ellesmere at the gas station flies all over the bread because its not covered and they are serving to people this is unhealthy Tim Horton do something about this .if its not done I will make it be known.

Very bad experience first, they mixed up my order then I had to wait for five to ten minutes to get my right order and because the staff was mad they served my beagle without butter Food

Used drive through this morning. Person taking order was either rude/no sense of customer service (no greetings/had to repeat our order 3x/not aware at what was available on the menu). Person handing out the order just asked us how we were going to pay. And when we paid, just sent us packing. We got what we ordered though.

Fairly quick service from the under-staffed location. Prices shud be lower. Come up another container for covered donuts, they stick to the bag. Otherwise good.

Pretty fast service.

Got everything super fresh and a little extra lol

Location closes at 11.00 pm . Bit stop serving food at 10.00 p.m. ???

horrible service.dont know how to talk to customer very rude.

Was here in the area as my papa had a medical appointment and saw the new donut it was so yummy fully enjoyed it

Severely understaffed. If you dont place your order online, you have to wait a very long time in line. Staff are overworked and show no sense of urgency when there are many people waiting. Owner is trying to save money on this location and it shows. Im now late for work because of my slow Tims order.

There is one guy who works there wearing a turban is not one l want to be served by. Wheelchair accessibility: No problem using my walker there, bathroom l have never used.

Trying to replace it with cheaper products, adding materials at random, saying that the one I want is gone! The same is true for this one, its disgusting Throw it back to him and throw it in the trash!

New staff and lacks knowledge about the menu.. but overall good experience

The staff need more training, they all act like they own the store. Now they charging to double cup your tea 10 cents . Its not like before the service at times sucks

Male employee evening is not approachable and i keep calling him but cant hear me because he is using headset and he is not always using face mask and he is inside the SHN hospital serving peopleThe time when i bought a coffee is around 9:25 night October 1.Can you please review your cam if you have because this is alarming. Thanks

Totally disappointed, service are not appropriate as expected. We ordered everything bage toasted with butter, chocolate dipped donut, and 2c 2s coffee, Cashier didnt use any butter paper or anything, he just grab it and put it in paper bag so all chocolate sticks inside paper bag. Bagel are too roasted and crumpled so no shape at all, I just forgot to take pictures of it. Coffee was full of cream and sugar so we wasted almost 6-7 dollars there. When we talked to them how bad it is, they just said it is what is and all depends on how you ordered it.

Decent.

Mutual

Don t order the wraps there! There s always egg shell in the morning wraps. I got a HAIR in my wrap. Don t get the food there!

Went there on my break they are the worst Rude, unpleasant, no manners whatsoever when it come to old folks & people with a language barrier. Who ever hired them should be fired!!! Learn some damn customer service!!!

They gave me wrong order. And I hear from my colleagues that they also get wrong order often.

This tim hortons We always have to wait so long to get served, there isnt enough help for this Gentleman.. but decent guy

I visited this location several times and the quality of the product was in keeping with Tim Hortons Quality/Standards, during my time of visits there was no waiting period this Tim Hortons is located inside the Centennial hospital which is a perfect location, staff worked efficiently to ensure a speedy service.

Nice clean place

I only gave one star because there was no zero star option. First off we went to Tim Hortons after deciding Krispy Kremes line up was too long because their donuts are better quality for the price. So we go into Tims and there are maybe 5 people in line. So like 10 minutes later were still waiting. The drive through is being prioritized ahead of us the whole time despite the fact that we bothered to go in the place. Staff was extremely slow and lethargic. Donuts were made so sloppy it looked like a 5 year old child made them. Next thing we noticed is there is no variety anymore (which was part of the original appeal of getting a box of donuts) and the classics have now become specialty donuts and cost more $ So at this point we decided to walk out (of course no protest from the staff). So disappointing. More and more nails in the coffin of horrible customer service and low quality food for too much money. This seems to be the trend in Toronto overall. Never buying Tims again. Go to Krispy Kreme.

Love their coffee

In hospital Tims. Clean. Friendly, quick service.

So apparently after 15 years of being 24 hour walk in and drive threw, they changed their hours, without notice and close doors at 11pm or so the employee who was there tonight told me. I know it s always been a 24 hour location because I ve lived in the area for 25 years. Not only is there no hours posted anywhere besides 24 hours EVERYWHERE around the building, but to top it off, he refused to serve me because I wasn t in a car. Beyond annoyed and extremely disappointed. Tim hortons has SERIOUSLY gone down hill, and it s not just this one.

What else can I say its Timmys. yeah been to almost every location in Toronto and there is more opening up everyday around the corner. Will be there shortly.

Worst service and accuracy.

Ruchi is the worst Tim Hortons employee I have ever met. Shes extremely rude. She accused me of lying when I told her my cookie looked like a bite had been taken out. Another guest saw the cookie and thought the same thing. She also called me a thief for asking for a new cookie. When I told the manager she seemed to not care. Im highly unimpressed. Ruchi should not be working here. Avoid this place if you can. The Tim Hortons across the street is much better!

Regular Tims.

Great coffee

Staff is great but, the selection isnt. Alot of stuff isnt readily available.

Great spot right in hospital

Try their new omelette bites , delicious

Amazing

Service fast thats what we want . Clean. Well done sandwiches and Ash browns too

It was not very good at all. Had to ask food handler to change her gloves before handing my food about 3-4 times before a fellow employee said something to her. Then when I went to eat my chilli, there were mushrooms in it. I had to make them take it back and refund my money. Meanwhile, there had been 2 nurses there, listening, and one said I was being rude because I had to raise my voice while repeatedly asking for the glove change. I had watched how many times she handled food with the same gloves. I told them i have food handling certificate and I know my rights. I told the nurses that if they had handled blood, the servers that is, that they would expect the same thing !!!. However theses nurses didnt hesitate to call Security on me. She , the security gaud had a problem with my loud voice , but once I told her the blood comparison, she said FAIR ENOUGH. SO WHOS REALLY THE VILLIAN HERE. The nurses or Tim Hortons for allowing security to become involved

Delicious as always!

The worst customer service I was in the line for 10 min and they were talking in the back and when she returned without washing her hands she served me and I bought a sandwich and 3 coffees and a bagel ! When I got home the chicken sandwich which they sell for a toonies was a rock hard bad customer service!

Quick service with a smile, even during a busy time of the day.

After spending the whole day in the emergency i was feeling a bit down so I headed over to TIms for a chilli which would have cheered me up. Thinking of the chilli made me happy because its not a bad chilli and I was super hungry. I got there and waited in line for 10 mins with only 2 people serving, finally, the server came to me and when I placed my order she said we have no chilli, I asked for chicken noodle and she said we have no chicken noodle, i asked for spicy thai and she said we have no spicy thai! So i got a vegetable soup and it was the worst soup I ever had in my life. I would not recommend going here and youre better off eating nothing.. Fix your service, youre in a hospital, be more friendly because you dont know what others are going through.. McDonalds here I come!!

Very reasonable prices and good breakfast to enjoy

Is a very comfortable place to be with casual seating around a fire place and TV

Popular within the hospital. Great location by windows with lots of seating.

I waited in line for ten minutes and they messed up my order. I was over charged because they didnt have any espresso waiting. I didnt have time to wait the like 5 minutes. Im sure if you hire more staff this would be a non issue. I gave 2 stars because the ice cap I ordered, albeit messed up, was almost instantaneous.

Nothing special at this Hortons

Very slow service.

Friendly Service

Very slow service. The staff usually 2 take orders and hsvh to make the sandwiches ad aell do lineup builds quickly

Super

Nice !!

Tim Hortons....Hype and more Hype

The staff stand around with backs turned to customers chatting.... Not fast service at all my coffee is almost always messed up

Great staff, quick service, lots of seating, good service.

Idk where to begin. #1 i went in to use the washroom after doing a good 2 hr drive. I walked in the male side. Looked at the condition of the tolit and had to walk out. I wont go into details in what i seen. No one needs that image in there head. Im not one to run away for a little dirt either. So thats enuff said. I asked the girls at tims if any guy staff wss on to clean it and they ssid nope. I shook my head. It was the i had a drunk homeless person walk up when i was ordering coffie. This just added to the fact i wanted to drive away very fast. Come on location step up your game and call the cops of these free loadets on your proerty.

Please increase the number of staff; have to wait for so long.

Clean and fast services

This is the slowest Tim Hortons in the area. The lineups are very long and theyre always short on staff. The nurses, doctors and hospital staff complain about it too.

I live in this area and had always went for coffee but found that it was not been kept clean, so I went to coffee times for six months, today went in to have a coffee. The server leaned up against the counter and took my order very unprofessional. The coffee was not hot and when I sat down the floor was very dirty. Wendys shares the premises and they keep it clean. I have been going to coffee times and enjoy their service and enjoy the clean store. I have been going to coffee times for six months. Tim Hortons in my area has not changed. I dont think the owner gives a dam.. That is why I drive six km to enjoy a coffee Dissatisfied customer.