Tim Hortons in Scarborough
2900 Warden Ave. Unit 149, Scarborough, ON M1W 2S8, Canada
About
Located at 2900 Warden Ave, Scarborough, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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I have great memories and really find most of the staff here kind and respectful, specially Waseema( I hope I remember her name correctly). But the fact that food is getting bad is disappointing. I am a regular customer, not only of this branch but have been to all other branches of Tim Hortons. However, the food here is getting worse. Just last week I ordered a wrap, it barely had anything. I did nothing and ate whatever was there. But then today I ordered wedges for my sister, and this was what I received. Almost all were burned. Really got disappointed. I had to trash them all.
I asked a dark roast coffee, but they served me an original blend one. And they knew it because I heard the person who serve me ask another if they brewed the dark. I did not catch the reply and after I brought the coffee home, I found it is original blend, not the dark roast. Weeks ago, when I asked the same dark roast, they told me I had to wait for 5 minutes because they had to brew the dark first, so I left. I don't think I am a harsh customer for the service or courtesy, but intentionally serve the customer the coffee which is not they asked is totally over the line!
This location is inside Bridlewood Mall food court. It’s a very high traffic Tims smack in the middle of the food court. The line was only 3 people so I decided to quickly place a mobile order for 1 chocolate dip donut 🍩 because my sugar was dropping. I stood at the counter waiting and watching 5 people place new orders at the counter and pick up their orders while still waiting for the 1 (one) donut and even when I was the only one remaining( still no one even asked what I was waiting for, checked the board for outstanding orders, or just looked at my mobile confirmation on my 📱. After 10 minutes and needing something quick; I interrupted one of the girls to ask her if I could just get the donut and leave. The receipt was still in front of me on the counter because she even asked while looking at it if it was only the one donut 😙🤨. A little surprised why it took the order so long when there were 10 available ? Perhaps the mobile order area is still being #tweaked I dunno 🤷🏼♀️
The people here are so sweet! yes they may be slow sometimes but i see them actually trying and it’s located in a mall with a lot of people so i would not blame them. love the people, food & service i love coming here 🖤
I went to the store on Friday in the morning, there was a lineup but the way the team was handling the rush was amazing and I got my drink in less than a minute.
~Rotten food with Rotten customer service~ My partner went here earlier today around 12:15 pm and ordered a bagel with cream cheese, a drink, and a chicken bacon wrap. And with his food he was also served unnecessary and unreasonable rude behaviour by the two Indian ladies working at the front. The wrap was placed for pick up, which my partner grabbed, and while he waited for the rest of the order, they called out another wrap ready for pickup but this time it also mentioned the bagel. So he realized this combo order was his and the singular wrap was someone else’s order and he went up and politely apologized to the staff by saying sorry that he picked up someone else’s wrap thinking it was part of his order. Easy, simple. That’s usually how things like this go no? And this is where it should have ended with the staff saying “it’s ok understandable” and just announce the wrap for the right person to pick up. Instead these two ladies decided to rudely and aggressively ambush my partner asking why on earth he would do such a thing and trying to belittle him. He had even apologized and explained himself to the right customer when she picked up the wrap and, like a normal human, she said it’s ok no worries. I’m sorry am I missing something? Is this Tim’s owned by these two ladies and did anyone not tell them what customer service means?? THEY are the ones who are taking these orders, so they are the ones who knew there were two people who ordered the same thing, so why not just ask for the customers name to write on the order so that it could be called out when ready and eliminate any possibility of mistake or confusion? How was MY partner supposed to be the one who knows whether there’s another customer with the same order or whether his order is going to be placed for pickup altogether or as each item is ready?! And all this atrocious behaviour only to be served a wrap FULL of rotten lettuces!? We can’t figure out whether we paid to get diarrhea or to get verbally abused. Absolutely disgusting experience. Please, from one south Asian to another, we are not in India, so don’t give a service that makes it feel like we are. You are in a different country, so treat it better with a bit of respect to begin with. Otherwise this is how you get people badmouthing an entire country of people.
I was there recently. Did the usual thing got in line, went up to the cash register then the cashier went to the other cash register and started serving people that were behind me in line. Several employees saw me as they walked by but I got no service. I've since have been told I shouldn't have gone up to the register unless there is a cashier there but my counter point is I don't work there, I don't know the Tim Hortons policies. I was just trying to be a customer. Anyway I left without getting anything. Very disappointing experience. Sorry, this experience was at the 2363 Warden location. Huntingwood (I think) and Warden. Outside corner of a strip mall, no drive through.
Uncanadian location- screws up your order, takes 15m for a breakfast sandwich with no lineup or reason or apologies. This location on Multiple occasions has poor customer service, needs training and management to come in. This is appalling. There isn't one good thing about any experience I've had. I have a lactose allergy and they never listen when I say no cheese please. When they remade it - it looked like a mess......................no effort no care no empathy Waste of time. Waste of money. Poor customer service I have a certificate in customer service and unfortunately this is one of the worst locations you could visit. AVOID AT ALL COSTS
Clean friendly and quick at service Its. One of my favorites tim hortons I especially I love the manager Food
CSR told me about a special I was unaware of. Saved me money and I got more food than my original order.
Cadrian give me incredible service
There was only 1 person working at the cash register despite there being a HUGE line. Very slow service I literally saw someone just standing there. It took 20 min to get my order of iced coffee and a bagel. I also ordered my bagel with cream cheese, and I saw a piece of egg in my bagel. Never coming back here again.
Meenu was excellent
I ve been going to this Tim hortants for a while and the atomosphere is positive and welcoming. I usually just order ice coffees and I like the way it s made overall!
The manager and staff are very friendly, kind and considerate!
Great coffee, tasty breakfast sandwiches, Got the coffee right away at pick up window, always satisfying!
Super fast Super kind Best Tim Hortons ever Food : 5/5
Such nice staff!!
Workers are sweet and gives your order as soon as they can..
Great service! The employees are very kind :)
Amazing Staff and very friendly Kid-friendliness: Very sweet and kind Food : 5/5 |
Very friendly team
Fast
Worst service 7:15pm on 18th Nov 2024, when I asked for Potato Veggies, associate told me that it will take 20 minutes and I responded her back its ok I can wait. Associate response it gonna take 20-25 minutes still you want to wait? with weird expression. I just left the store.
Every morning I come to this location, this Tim Hortons offers me always fresh coffee, the manager and staff are so carrying and providing great services to the customers. Thank you and appreciate your services.
Great Tim Hortons! Every time I come there for an Ice Cap Light, its always the best, these guys are really good with everything, the service is amazing, the kindness and atmosphere is great to be around.
Seriously....try to avoid this particular location if you can. Line up was ridiculous, servers are on vacation mode and dont even dream of having a courteous smile or thank you. Never seen a snail paced Tim Hortons but if you come here on a Sunday, you will get to see it. Just saw all the other Google reviews and looks like a lot of people have the same issues with this location.
Worse customer service and super slow. Waited in line patiently and was hoping to get a decaf coffee and muffin, when it s my turn they won t make any decaf coffee, just shake their heads won t give any reason. Still have over an hour an half b4 the mall closes
There is a person named NABIL who has bad, rude behavior and does not cooperate with customers. Customer service should be considered
Such a good service. Would love to visit this store again. Thank you kamrun!
Is this how you put butter ? ridiculuos ,refused to give me cup of ice water what a great service
Very poor service Young man had 2 issues at the counter No reciepts Secondly he has no control after that to serve Thirdly He was very arrogant. This is not good for the store. How much also the manager will cover, eventually some day it will hit you bad. Thank you
Worst Tim Hortons I ve been to.
Tims is selling PIZZAS right now
The waiter recommended chicken pizza, and also bought crisp chicken wrap and coffee. There were so many people at noon, and the cost was $18.99, which is already a relatively economical meal in Toronto.
We ordered 2 Caramel Ice capped and the crew member gave us cookies and cream iced capp. Her name was RJ i guess bcs even their nametags are not visible. Very rude. Very slow.
I order a turkey bacon sandwich and I didnt noticed my tomatoes were moldy... How are you guys going to serve moldy food. Service
Yesterday 6 pm I bought mini donuts at Tim Hortons of Bridlewood mall. At 6.45 I asked the female staff to give me 1 cup of water for me to take my medicine pill. Because I am very painful , I shown the pill to her. She asked me for 10 cent. I said I dont have money and Im not going to pay. The price list board on top of wall does have the price of 1 cup of water. Then the 2 Ladies customers beside me shouted at her said she should NOT charge me for 10 cent. Another lady said shell pay 10 cent for me. I shown that female staff my medicine pill, I said I am very pain now. Reallt need water to take my pill. What if I Faint down here in front of Tim Hortons.....I said im tonphone CP24 and Government Consumers Dept. So this is Tim Hortons of Bridlewood Mall, no sympathy, no humanity...
Its a nice Tims inside a mall type setting.
Served wrong order for mobile pick up. Cashier has bad customer service attitudes
Fast
Nice chai tea latte forever
I visited this place on 8th Jan 2024. I was in the queue and when my turn came I just wished him asking how was your day, he replied in a harsh way that I have other people to attend give me your order. Please teach your employees to first greet customers, business and money comes next. His name is Shivam( the specs guy)
No need to line up here. Staff dont care, just catch their attention then u will be next. Few people at the front did that.
Since McDonalds has closed in this mall , Tims has doubled its business in this location but they have not doubled the staff . On a Sunday 2: 45 stayed on line up for 15 minutes. They were still 10 people ahead of me so I left . Thanks Tim Hortons for a great customer service !! Service
The manager at this location is extremely rude I think his name Nabil he talks to the consumers like we dont know anything. Yells at the employers working there.
Ordered 3 wrap combos with cold drinks, instead charged me for 3 individual wraps and drinks separately, basically ended up losing the sides for the same money. Perhaps the worst Tim s I ve been to service wise, consistent errors when ordering and 0 help to customers.
If I could give this Tim Hortons negative stars I would. The manager Nabil is extremely rude, unprofessional, talks down to customers, and definitely needs to take a course in customer relations.
Hi Nabil (manager), I wanted put in writing our argument today, which was caused by you (or system) double charging me. On my tim card I had $15.81. Order was $10.77. You scanned my card, it beeped and you said nothing happened, so you scanned again and said - how do you want to pay rest of $5.73 ? So totally after all transactions I got $0 balance on my tim card and $5.73 charge on my credit card. Totally I was charged $21.54 (exactly double of $10.77). Problem not that error happened, but how Nabil handled it. He assumes that technological errors never happens and I was wrong thinking I saw different balance on my tim card before the purchase. He was so sure I was wrong so he promised me $100 from his pocket if I come with message from technically support showing that double charge did happen. I may donate part of that money for the customer service course for you to make this world a bit nicer. You are doing hard work and I will be glad to help you.
I ordered a large iced coffee online for pick up. I was waiting in line watching them make my coffee in a medium sized cup. When the worker brought the coffee to the counter and saw the order was large she said Oh it s a large . I don t think she knew I was standing there watching her make my order from start to finish. She proceeded to dump the medium iced coffee into a large cup and added some random stuff. I was speechless. At other corporations if they mess up an order they remake it and sometimes gift the mistaken one. That iced coffee was by far the worst, it did not taste right, down right watery and bitter. If you mess up an order especially from a smaller size to bigger size isn t it customary and ethically correct to remake the original size especially since measurements are different?
It is ok
Two drinks took 20 minutes to make and had to ask about the mobile order to get my order noticed and made. Iced cap did not taste like an iced cap. Worst experience of a Tim s.
This location is very disorganized. You pay for the food and need to stand in the corner to wait for the food. This location have very large line up of people. When the food is finished. people who ordered the same item cant distinguish who the food belongs to. The employees here is no help. Everyone exept the manager is mute. Wouldnt even say hello back. Talk about disrespect.
Horrible super cheap they give you food with minimum amount of anything in it.
If I could give a zero I would. Worst customer service ever. They gave me 5 pieces of potatoes and rest was crumbs I asked for her to change it and she said they are all like that Horrible
When I tell the staff to redeem my offer (free coffee for scan and pay , a sir with a pair glasses turned on my points to redeem and scan. My points were gone and the offer was used . When I returned and told him, a female staff told that they could do nothing for me and they were not familiar with the app so I shouldn t let them to give instruction??? Now I lost my 500 points and I had to wait at least half-an-hour more to get my true-real-coffee! Dislike this app and the staff! Not recommend!
Came here just before 11 am on Dec 14, I was the only customer. it was not busy at all I ordered a donut and coffee. The guy who took my order gave me my donut and it seems like he was walking over to the coffee area to make my coffee but no, this old lady (another customer) comes from the other side (from subway) asking about gift cards and my coffee is totally forgotten as he starts talking to her. It takes a couple of minutes before he signals to another staff in the back to make the coffee. Then it gets worse, this other staff member makes the coffee but she then just stands there afterwards holding the coffee and listening to the conversation about gift cards. she wouldnt give me my coffee. Im starting to lose my patience now and I say excuse me, can i have my coffee? Instead of handing me the coffee she puts it behind the counter and walks away like how am i going to reach over there to grab it? do i climb onto the counter? I have to ask other staff to give me my coffee. This kind of service is the worst Ive ever experienced at Tim Hortons. to pay for coffee and actually have to beg them to give it you. The staff here really needs to learn how to serve the customer (hand them the coffee) and give priority to people who ordered first. i was here way before that old lady and they totally ignore me because they already have my money
The worst service i ever got. I am regular customer. I ordered bagel from them and the sri-lankan lady used the same gloves which she touched the beef to make my order she was not supposed touch the beef and when i told the manager he started fighting with me in a very bad tone. Totally not professional. He started telling she can do it. He himself doesn t see that even if u want to adjust meat on sandwich u should use tongs but she used hands. Very very bad.
Waiting 10 minutes for a coffee people came after me and get served this location. Need to get improved
Mostly, All Listed Items are Available, & Staff Members are Friendly!.
Located in Eaton centre. its too crowded, you have to wait for so long for taking your order. Sorry to say, service is really poor here.
Its an average experience. The overall service provided by the store staff is okay. After all, its an assembly line service industry.
There was a girl at the counter talked with me in very rude manner. I don t know what she wanted to prove. It s the most important duty of a tim to teach the employees how to behave with customer during the process of hiring. Because small talk can make or ruin someone s day.
The gentleman Nabil gave me this large iced coffee, so rude to tell me this is their standard. I paid a full cup of large size. This is the attitude of Tim Hortons to customers. DISAPPOINTED.
Look at the attached pic. Thats how much I got served. When I mentioned to the staff that the portion was little, the man in charge said Thats what its suppose to be. 12 to 15 pieces. I counted the pieces. I got 11. Eleven small pieces.
Good service, thanks
Rude staff..!!
Not recommend for Mobile-order buyers. After not seeing my order ready for 10 minutes, finally asked what happened to my order. They didnt even noticed the order ticket.
Quick and friendly !!
They dont make the order as you say. I guess, no cane sugar left in the store.
I really don t like the service here people are so rude they don t know what they are serving what people want they speak rude to seniors. They should ask politely.
Doesn t carry skim milk or lactose milk but still has it on the menu. Apparently they never carry it.
They are very slow. I waited for more than 10 minutes for a step tea.
Great and friendly staff! I usually take my takeout orders from this location.
They gave my order to somebody else then they told me they had no more eggs. I never got my order and I never got my money back avoid this place
Nice place and convenient location
For a Timmies that is situated in the mall, Id say its pretty good. You can have access to their full menu unlike other timmies at certain Gas Stations.
They keep it very unhygienic. Not recommend
Awesome location with kind staff. Not too busy especially during covid slash pandemic outbreak. Highly recommended 8f youre just looking for an ice coffee, a bagel or just a simple typical tim hortons kind of snack!
Always slow, and messy
favorite place
One employee there has no regard for gloves and masks. Otherwise this has been a very convenient Timmies in the mall. Update: What I believe was the franchise owner or general manager called me. She half defended the ppe a staff person did not have on several occasions. She tried to convince me to just keep shopping at her location anyway. I took away that she disregarded the implications of what the virus can do and what experts (not politicians) strongly recommend. Last I checked about a week ago there were 153 active cases in LAmoreaux. It might seem small but we gotta see it in exponential terms.
They are very skilled even during rush hours and keep a good composure.
Mostly I stopped at this location to get my tea and coffee for my friends. Sometime it s getting long lineup however it s moving fast as their service speed-up by one s taking order and other one on servings side. I always used their Tim Rewards apps and getting free drinks most of time like 3:5 plus points collect.
One of the better Timmies with Wendys at the location
Great location and service. Workers are very helpful and respectful. It has great varieties. Fast and efficient customer service representatives who make sure about getting your order right. Good management. Always fresh sweets, desserts, and coffee.in spite of being always busy and long line up, I always get my orders right and fast. Keep up the good work guys.
Fast service.
Very good credit score spending time
As usual the best
Love their soup and a big size dinner roll comes with it
I usually go there early in the morning around 7 am, the store associates and its store manager are very friendly and take and prepare your order very fast.
Great as always. Hot coffee and fresh muffins
Fast like all Tim Hortons
Great Bridlewood Mall Tim Hortons
Without Timmys where would we be To get our daily dose of tea n coffee
They need to add more new stuff to the menu.
I love coming to Tim Hortons. Overall, I am very pleased with the overall experience from placing my order to receiving my order. Most of the time, the cashier is very friendly and efficient as there is almost always a very long line. Service is quick and accurate. I love how consistent the food and drinks are - usually am not disappointed. My usual orders are the egg and cheese breakfast sandwiches on homestyle biscuit and steeped tea.
Ok food
Service isnt as quick, but quality and consistency is standard for a Tim Hortons.
Come here for the new chocolate creamy chill last night.
Moderately busy, nice staff
Good service
Serving regular coffee for decaf, staff very rude. People you should not buy from Tim Hortons go to McDonalds.
Good service, good coffee, busy with the neighbors retirees
good as always
I am not a fan of Timmys
Poor service
As always. Ok !
Its summer, there are many people
Shortcut, perfect taste
Good service
Good service
Lots of parking spaces. No Frills.
Very friendly service however it seemed like they were almost out of everything in their store, I had to go through 3 drinks and 2 food items until they were in stock of something I liked, when I recieved my meal the drink was very good however the sandwich I got barely had any condiments on it so it was very dry
Slow service
I ordered a triple triple and there was no sugar in it...everytime they do the same thing....
Good service!
insisted microwaving is the same as toasting, after like 3 times of me explaining it still came toasted, ITS NOT THE SAME CHRIST ALMIGHTY
Nothing special compare to all the other Timmies. Limited seating and it is in the common eating area of the mall.
Good place.
Great service and people around
I m new to canada and with the system of Timhortons. When i came to this store on 5th of this month a tall slim guy helped me a lot to figure out which one suits for my taste. Thanks bro
Very poor experience
Terrible experience with Tim Hortons. I don t understand why hiring this woman can t use cashier machine and speak English as well. Btw she was rude due to she can t use scan machine. No customer service experience!
Eh. Staff okay, food okay. Lines long.
I come to this place very often. More often than not there is a huge line up, and they make my order wrong. More than half the staff dont know how to make an ice coffee properly. Stick to hot drinks so you dont waste your money.
Fast friendly service....
Horrible Service!
This location has very friendly staff.
Great stuff, the service is really nice but lines can get really long
Long lines but other than that it was OK.
Unapologetic about shortchanging people.
