Tim Hortons in Scarborough

Great service by SASI. would love to come every day

Great . Kid-friendliness: Yes Food : 5/5 |

Amazing

Parking: Good parking Food

Always wonderful service at this location! :)

Quick & friendly service..

The cashier clerk lady at 3600 Sheppard Ave East esso gas station was very pleasant, attentative and kind when serving me. I appreciate her service thank you!!!

Great service friendly

Great place. Lovely team

Nice location Their staffs are very friendly.Making coffee is also very fast

Love this location!Staff is fantastic warm and welcoming.I always get Fresh coffee :)

I enjoy getting my coffee from this location each morning. The staff is very friendly and the service is amazing!

Morning staff if amazing, the afternoon staff on the other seriously lacks customer service skills. I understand how the afternoon rush can be tiring but that is no excuse to take it out on other customers. As a regular customer of 5+ years I m very disappointed.

I had small double double coffee this evening from this location and it upset my stomach and I had to puke all over my washroom. My stomach still hurts at 2 am in the morning. I might call sick tomorrow for my work. Please don t drink coffee here.

Lovely staff and convenient location

Great service by the workers and fresh food and drink. Keep the Great job

Very small place but beautyfull service znc food

Great place awesome food and fast service

Hardworking team

Great experience overall! I am happy with the timely and accurate service. Team members were friendly. I would definitely come here again!

This Tim Hortons is my go-to for a quick coffee and snack. The food is always fresh, and service is usually pretty fast and staff is friendly Ritika is always smiling and adds a warm touch to the experience

Staff is so friendly, welcoming and accommodating. It s a small location but you will get a great amount of service. Excellent speed of service and delicious food. Keep it up!

Great hospitality

Excellent service.Delicious food.Express order.Friendly and warmly Vegetarian options: Loaded cilantro vege wrap Parking: Enjoy with space. Kid-friendliness: Friendly wiith enjoy kids

Excellent and perfect service Vegetarian options: Cilantro vege loaded wrapped famous delicious Parking: Plenty of space and satisfied with parking area

My ice Capp had the consistency of water, I asked for a replacement and the woman said No, what you have is fine I paid 5$ for it and waited 5 minutes in line, By the time I got there no one was behind me so she wasnt busy and the other employee were in the back. Every time I go they arent that cold and melt fast but this time it was literally all water It was gross. My family was waiting outside and agreed it was very bad Im a regular there and me and my sister spend about 100$ a month but after this I dont think we can frequent the place no where near as much

Its McDs. Cant fail.

Too bad. Takes too much time to make orders.

Wrong info on google. There s no drive thru. They said it opens at 5 am and didn t take my order. But on google it says 24 hrs.

Great service Vegetarian options: Load wrap Parking: Lots parking places Kid-friendliness: Very friendly workers

Daily cup of caffeine

A decent timmies nothing special

Line up was getting bigger only one cashier it was very frustrating this morning

They charge me even for empty plastic glass on last Thursday. Seriously ?

It s not open but it shows open on google maps

It s not open

The Employees are super friendly

Nice place, to meet with friends and family. Over a drink or a bite to eat.

Food

This is the worst location not for the food but for the service, and the worst manager or supervisor Name SHASHI, my order was a one tea and one cup of hot water, she wants to charge me the same tea price for the hot water, which is not right, I also work in tim hortons at different location, we have to charge for hotwater but its $20cents not $1.59. They just want to fill their own pocket by charging money like this or I dont know what they want to do. All tim hortons has the same basic system for water or extra cup you charge 10cents and for hot water you charge 20 cents. I hope the owner take some action as this is only first time she charge money like this.

Made me pay coffee price when I asked for cup of hot water, ridiculous management

I had a terrible experience at this restaurant. The Manager was rude and unhelpful, and they even overcharged for water. I would not recommend this Tim Hortons to anyone.

Even charged extra for water. Worst customer experience ever had.

Good place to get an early morning bite or a late night snack. Its Tim Hortons so its as good as it gets.

Great place, quick and easy!!

Rude employee

Honestly its not the only location we dont enjoy 99% of Timhorton that I visited I dont recommend anyone to go there. Timhorton used to be one of a kind in the past it was our best coffee shop to meet for fun and for business, place would be very clean, employees friendly, you get what you asked for and everything tasted good unlike now 90s Timhorton was #1 but in 20s #0 a lot of times I through my food to the birds or in garbage no flavor, soups you get it lukewarm, the drinks are never how we order them. In almost every Timhorton we go to we never see them smiling or hear them greeting us even when we say thank you they dont reply back you are welcome some places they dont want to listen to our request they brush us off for the next car! We dont sit inside anymore for years only sometimes we go drive through and we go to Starbucks

For being inside a gas station, its really good. Take out only, but fast service, friendly staff, and they all seem to work very well together. Vegetarian options: You can get any dish modified to not include meat or eggs. Wheelchair accessibility: There is room for a wheelchair to go into the store and two ways to get to the door. Theres a ramp but you can also come off the sidewalk on Birchmount.

The place is clean overall. The coffee doesnt taste good all the time. They have improved their customer service skills and are also working on their speed. There are still lineups sometimes but its a crowded intersection.

Good

Its a busy place like just grap and go . The servers dont think what they are doing and how they are handing over the food. Last week I went twice . One time I ordered 2 double chocolate donut and the cashier without thinking that if she put both donuts in one envelope all the chocolate will be messed up with each other. She put both in one envelope and result was disaster. 2nd time I ordered hot beverage . The lady at counter didnt put sleeve on the cup . I didnt realize there but after few steps of walk it was really hard to carry the hot cup so I couldnt carry it with me as I was in hurry. The staff needs to learn how to serve the food and beverage over this place .

Poor cup quality

The manager of this branch didnt accept Survey Code from other branches even though literally every other participating branch in Ontario accepts it. And, she has a very confrontational tone while interacting with customers. As you can see from other reviews too, she just made up some rules at her own favor as if Tim Hortons is her private cafe shop. The worst customer service experience youll ever get.

Average location doing things mediocrely at best like most other Timmie s locations.

There is a chinese lady she is very rude her name is Thin Thin

Excellent service

Very accessible from all corners. Located inside a gas station and you will also find circle K store there. The taste and menu is good and they keep the hygiene levels up. You dont have to wait in lines as the rush is less here being on a crossroad. They offer take aways and its not a diner. They accept all sorts of currency. Vegetarian options: Yes they have many options in baked items Dietary restrictions: Contains milk,soy,wheat Parking: There is no parking as its a gas station Kid-friendliness: Yes it is Wheelchair accessibility: Yes

Its permanently closed.

Not a good service. Not even proper greeting.

The service was great would receive men s everyone to come

Greatest place

Its not 24*7 as shows on internet

Staff very slow otherwise food also very good

Good

The staff was unhelpful, and rude. I had a coupon for 2 farmers wraps. I tried it with the hash browns inside and didn t like it. I asked them to simply not put it in and leave the hash browns on the side. I did not ask for anything more or less, just put the hash browns on the side. It is literally the same product. They yelled at me and told me they will charge more.. McDonalds will be getting my business from now on. I hope a manager reads this. Your staff need better training. You literally have the worst staff I have seen in this franchise and you should be embarrassed by your people.

Small service counter located inside the gas station convenience store. No drive thru. Small amount of parking. Fresh food for a decent price.

They have very bad customer service, I never want to go there. Today I had a small party at my work and I buy six Donuts and two Boston creams, then I asked her to give me six forks She told me very seriously, no, you have to buy another place, omg my god this Indian lady ruined my day, I recommend you guys never go there all of them from Indian they just support each other they don t care about people are Company I am sorry for the company.

Good location inside the gas station

My reasoning for only giving you one star as I am very upset. I am obviously a regular customer. Ive had several situations with Tim hortons. Especially through cov it. But when I pay for an empty cup. And all Im asking for is some ice and I go to any other Tim hortons every day for months and months now. And they gladly give me ice in a cup. At no extra charge other than the cup. But this Tim hortons, we dont sell eyes, but though. Gladly give me the cup for 10 cents. I am getting so discouraged with the customer service with Tim hortons that I might just start going to Starbucks and spending the couple extra dollars. #Starbucks

I checked on maps that they gonna close at 11 PM and i try to give my order around 10:45 but the girl refuse to take the order as she said she turned off the machine. Well i will never recommend this place to anyone.

They make the best coffee out of all the tim hortins in this area . I don t mind the wait in lineup as long as the coffee is good . Manager is very friendly . Overall great location , more productive than the other stand still locations

Its a fine place for being in a gas station but it gets really, really, busy.

My 5th time here and they are still brutally understaffed.... or just simply slow.

This is what I got when I asked for an icedcapp with chocolate syrup. Date of purchase: 15 January 10:55pm

Small place, with low quality food and service.

Unprofessional staff at tim. Very slow . Unsatisfied

Never enough staff, always a line up. Decaf coffee is awful.

Coffee taste nice, but the worst service !

ALWAYS A LONG LINEUP . it takes so long to get your order whether if it s mobile order pickup or you order at Cashier. Management needs to schedule more people. workers are clearly UNDERSTAFFED.

Probably the slowest time hortons Ive ever been to. Their service is alright (Ive been to worse), but theyre REALLY SLOW compared to other Tim Hortons.

Always busy and short staffed.

really very bad service ,no greetings and got bagel double toasted that was completely burnt,was not wrapped properly.so unprofessional,busy talking with themselves.

Very good

Unless you literally only go to Tims for coffee, tea, and pastries, this is the most inconsistent location. I had gone here 3 days in a row for them to not have any lunch menu items, now I just go to Wendys

Awesome

First of Tim Houston & Google Android for maps dont let more people know about that! And you dont have information??

The decision was made to forsake the sugar and go for egg bacon cheese on an English muffin with a side of hash brown and coffee. Service was great and the other customers lined up 6 feet apart like good quarantined soldiers

Worst customer service. This was my 3rd visit and it was my last visit as well. Lady who works on weekend morning don t know how to do customer service job. She was rude and giving false information. Manager should give her some training or atleast tell her to deal with customes politely. Never going back to this location.

Average coffee Good Steep Tea Great French Vanilla

Good if your always on the go.

some staff in this store are not user friendly. they are very arrogant.

They take 3 peoples orders at a time so are all standing around waiting not very smart Social distancing

Best coffee intire life I think

Customer service every slow

Overall good experience

good

I have been coming into this location for years and never been disappointed. The team is super welcoming, friendly and delivered excellent customer service. They know you by name and always have smiles on their face. Thank you team, you always made my day!!

Good small place to get breakfast and coffee

They are so slow.

Very ignorant staff Not knowing how to run the tims app and deal with it,they wasted our 15 mins with no order arguing about the non working of breakfast coupons!! Please keep a vigilant staff as it s a highly running place!!

The staff here are always kind and patient with their customers, I ve only ever had one order messed up and it wasn t a big deal. The staff apologized and we had a good laugh about it. I work super close so it s nice to have a place I gladly frequent.

Dont buy coffee there but when I do, they are pretty quick & they are very close by so I dont have to go far

We go to the store at the gas station once a day usually, but recently we have noticed the timmies there is always stocked and the staff there is super friendly!!

Fast service

Friendly fresh sometimes a little slow

Great staff.

Need to update closing time. I came all the way here and they said closed even though it says open till 11 in website

The clerk at the tim is so rude and not understanding.False information here . They are tricking us.

They didnt let us in even it was before the closing time

Love them

Not open at 8am

Fast service..

Kinda slow. But okay.

Ultimate cofee

Did mobile app order, and it was ready once I got there. Just took time to get served and didnt know this location was in the mall with no drive thru

Very good service..

I will never go again. Better to go McDonalds and get my coffe with a smile .They were very rude to me just because I ask to put my coffe in my cup.

The service is good and fresh coffee, no like other locations the only problem is that early in the morning its always a line up and theres only one person attending Costumer. Who ever manages the store should be looking in to this because will boost the location business, unless the MANAGER or SUPERVISOR dont care about their employees and COSTUMERS!!

Hair in onions

Excellence in customer service and that also they are locatedin a gas station

Very good customer service. Made my 5 min experience worth remembering for a life time.