Tim Hortons in Scarborough

Good potato wedges today . Freshly made . Took at about 8:15 pm

Best location I went so far.The night team members was so friendly and always ready to help.The hospitality of the team members where amazing .

This Tim Hortons like most you go to around the GTA have been on a STEADY decline. I don t even need to elaborate because most people already know this. Tim Horton is rolling in his grave.

The lady making cream cheese bagels does not put much cream cheese on the bagel. Not going here anymore.

service is good ,

The staff at this location are always professional, friendly and quick. I would recommend this location to anyone.

Great customer service. I have been going to this location for years. Neal and Ifti both are way above in regards to customer service. Best location for prompt and fresh start of any day

Neil and his team are always polite. I use this Tim Hortons drive-through on a daily basis, they keep the line moving at a decent pace.

The dining area is not clean !

I advise anyone to DO NOT SUPPORT or go to this location, they are very rude, unprofessional at this location.Two weeks ago, me and my friends order three separate payments. We order our drinks at the drive-thru and the lady that was taking our orders was not listening and understanding properly. Then it was switched to the guy that completed our order but he didnt give us our utensils that we ask for and a straws for a three drinks through the drive-thru. In the process that he take our order he was giving us sided eyes and a rude attitude. Me and my friends brother have to go to the store to get our straws and we reported to the supervisor of that shift. We parked at the drive-thru and my friend who have tried the pumpkin spice ice cap didnt like the taste. So me and my friends brother went back there to get the drink switch to something else. She barely finished the drink and the supervisor of that shift refuse to change the drink. The supervisor and the crew were giving us rude attitude and she decided to just give us the refund without doing anything about the drink. I reported on the survey and its been 2 weeks I have not received a call or a email from the company. This had happened around 7:00PM in the evenings.The fact is that Tim Hortons is not a multi culture anymore. All Tim Hortons (if not most) has been hiring pure amateurs/naive individuals to do the job and they have not learned nothing about proper customer service or proper communication. WE DO NOT APPROVE HOW THEY TREAT US AND HOW THEY DEAL WITH THE SITUATION!!

Lazy employee, I order large chilli soup with one extra bread, but I got regular chilli soup with one bread. Some one has to tell them how to do their job,,, double check your orders which they will give you something else.

Employee who served me was sandhya. She knew my order in advance as I am a regular customer. They are friendly

Ive been working here for a more than a year!Its been a pleasure working here.No rude behaviour from anyone,everyone is friendly.The food and coffees are always fresh and stores clean all the time as par as i am do maintenance and always try to keep everything clean!My goal is looking forward to get achievement from here get take this store name to the future Vegetarian options: We have multiple options for vegetarian who would love to have good time their food. Parking: Most of the time The parking lot are available and also free as well. Kid-friendliness: We have kids chair which helps lots of customers to keep their child safe and have good time.

The managers Ifty, and neil are what make this location the best! They re always working fast and efficiently. They hold high standards when it comes to the coffee and products. Parking: That pothole really needs to get fixed.

The staff is one of the best in Scarborough Kid-friendliness: The staff is so friendly with the kids make them feel important Food : 5/5 |

The drive thru team is really fast accurate and friendly. I really like to go there everyday morning cause the order taker Neil makes my day..He is so friendly. Vegetarian options: Veggies wrap Dietary restrictions: Almond milk Parking: Big parking lot Kid-friendliness: Kids chair

Nice place with excellent service and l always get my drink as i like it to my preference

Lovr it come every day Kid-friendliness: Love the kids here Food : 5/5 |

The place is very clean and the staff here is very good and friendly. The guy at the window is very humble and good. Food

Fast and courteous service!!

Nice and clean. One of the best store in Scarborough. The manager Ifty and his team runs the store nicely for a long and well managed.The washroom is always clean and the dining tables are always free of litters.. Thanks for great customer service

Literally saw a cockroach at the front counter near the donuts DO NOT EAT HERE.

When you hire temporary workers from a nation the doesnt value respect and cleanliness you get what this location has.

Cleanliness.Customer service terrible, store is always dirty. Staff don t have a smile on their face it s like they re working for free.And there s a big hole in the driveway.How many people are mad from this

There is one Indian manager, and he is so rude. He charged me For the food, but I didnt get my exact food.Whatever I want. Please dont go to this location. Food

Very good service

Tall guy wearing a turban doesn t know how to behave with paying customers. When he told me repeatedly the price of a small coffee was $2.65 I told him are you sure after asking him the price 5/6 times, he kept saying the same price. Then after all of that, he says bro, I m kidding and then changes the price on his screen. When I replied, it s not that hard buddy , he goes then come and work here . Is that how you talk your customers?! I ve worked in Tims for 3 years and I ve never behaved with a customer like that. What nonsense! And he never apologized for his mistake either. Some other guy overheard the conversation and shut the window in my face.

Atmosphere is very bad. Restrooms are filthy, litter all over the floor and piss and whatnot, cant even go inside and as always the coffee is bad. The staff play the next shift person game when asked about cleanliness. This location is getting worse to the point where it s a waste of money, time and your good mood.

I love this shop

Very poor experience from staff crew Vaisnabi. We politely requested to clean the table and she was very adamant to not clean and told us she d give napkins for us to clean the table. Even she sent away the other staff who wanted to approach to another section. She blatantly refused to clean the table and said if we want we can complain to her manager. Such poor experience!!! The staff should be trained on manners with customers.

I haven t been to Tim s in awhile as I usually make my own coffee but I decided to go in with my toddler to get her a donut. There was a HUGE cockroach just crawling on the floor by the food this was at 2:50 p.m in the day time so you know they multiple at night. This is not the first time I seen a cockroach there and I told the guy and he said oh. I m sure they are in the back where they keep the food. Cockroaches and donuts, yum.

Really disappointed after they charged me extra money on my order . I contacted TIM HORTONS customers service. To get the difference back, I guess the owner lied After contacting customer service still unable to get my money back. Every time they tell me I will send a message to the owner. When I reach them again no benefit. Now I know there is no customers service at all From tim hortons.

Washrooms are disgusting. Need a hazmat suit. Store looks ok but the washrooms don t represent Tims. Glass doors full of greasy fingers. Food

Decent Tim Hortons. Never had problems but nothing special.

Love it

I could have put zero stars but no option. I ordered my caramel Ice coffee at this location at around 7:08 pm and it was not mixed at all milk can be seen differently and there was no extra sugar as I ordered. When I told the girl at drive thru who made this she gave me cane sugar in a separate cup and was so super rude and not good at what she is doing. She clearly states she wont mix it for me I ll have to do it my self and there was something on my lid which was weird and I asked her to change and didn t even do that and was giving nonsense attitude. I wanna point on her bad service.

I recently visited this Tim Hortons with my family after a pleasant trip to the Scarborough Bluffs, but our experience was nothing short of terrifying. While we were there to grab some coffee, a person suffering from mental health issues aggressively approached us, yelling and almost starting a fight. There were also three other questionable individuals in the space, making the situation even more unsettling. To our dismay, the staff did absolutely nothing to address the situation or ensure our safety. We had to escape the premises ourselves, fearing for our well-being. I was able to verbally deescalate the situation, but the fact that such patrons are allowed to frequent this location shocked me. Its unacceptable that management did not notify the authorities or take any action to handle the situation. Given this harrowing experience, I consider this Tim Hortons one of the most dangerous Ive ever visited. Shame on them for their lack of response and concern for their customers safety.

This morning on 7 July 2024 at about 9:50 am, I ordered for egg bites and they served me freezer cold egg bites. When I asked this guy wearning yellow shirt he was very rude and reacted angrily. He confused Canada as India! Owner of this branch of Tims has no clue whats going on there. Employees are shouting and acting very unprofessional. Owner needs to be careful who he/she is hiring. This is not only earning bad name for this Tims, rather entire Tim horton. This Tim horton aweful!

Store was closed at 11 pm, even though it claims to be open 24 hrs. Only the drive through might be open 24 hrs.

Most worst service provided by this location staff.One turban guy (Indian) was taking my order, first he didn t apply my survey code after that he told me that i can t redeem your points because there is issue in your application and i gave another device then again giving me same excuse.I wouldn t come at this location again.

I ordered chicken pizza and they made cheese pizza. When I told me that one is not my order the manager started saying no asked for cheese and charged me an extra 1.04$ saying it s the difference for the chicken. Technically he shouldn t charge me for his own mistake. The interesting part is, they put some chicken on the top of the same cheese pizza what they made before that saying this is chicken pizza. I can see so many negative reviews about this specific location which shows that TIM HORTONS itself do not care about their customers but the dollars they are making only. I feel sorry for this Canadian brand which is loosing its place with their bad customer service and quality both.

Spacious, care parking,drive thru and good staff friendly nice for a meeting

Amazing service. Entrance from the main road would be a quick one. Washrooms were super clean. DD is their signature. You would agree with me. Go visit Timees today.

Today 21st June,2024 at 5:35 in the morning, there was a guy attendant drive through named Jetendar or something like that, was stealing money from customers. I gave him 2 dollars for a coffee and he was not giving back the chance. When i asked for it, he gave it but asked me if I m coming back tomorrow. When I said yes, he said we r not gonna serve you . I told him I m gonna complain to his manager, he said my name is come around and complain to my manager . Is manager involved in it too? Otherwise how he could dare welcoming a complain? Anyway, was in morning rush, so didn t have time for that. Hope someone from there sees this post and takes action. Thanks

Customer service is very poor. Drive thru employees need to be taught some basic greetings and manners

staff is good, coffee too, but scary, tough intimidating guys standing right beside drive thru window asking for money. Needs better security for staff and customers.

Tatti girls work here, worst location to get coffee. Worst customer service ever , they act like we are getting free coffee. Always busy talking laughing with co workers, forget about greetings they don t even look at you when they give your order. What they think they are I don t understand, some of these kinds of people ruined Tim Horton. DO BETTER, Tim Horton was not like this years ago..!!! DO NOT EXPECT CUSTOMER SERVICE FROM THIS LOCATION.!

more than bad service Just don t forget you are in Canada Just smile and take nice not like back home Food : 1/5

This Tim Hortons is the nastiest Tim s I have been in the woman s bathroom looks like it hasn t been clean in days I actually thought pigs were in there! Health department would like that

This place was nasty. From the dirty broken tables to the drugs that were lying around, this place was disgusting. I would give it 0 stars if possible

Always get my coffee here after working late. Always fresh, Always fast!

Love this location! Pretty cozy compared to other locations!

Omggg it s the flatbread pizza and quenches for me

. Customer service is very bad. I order. I just tell them to I need double-double coffee and after I say OK, change my mind. Give ice cup so she says sorry I cant change the order. I say I didnt finish my order. Why you didnt change? She said oh I already make your coffee so i say how come you make? I didnt finish my order. Im talk to you and you make my coffee so I need ice cup. So they are so rude.the time5.45 pm 22/03/24

Loud nosey staff do not know the words please and thank you

Zero stars if I could. The girl taking my order was very rude. She refused to help me with my order. Very bad service. Not recommended at all. Service

Very bad experience, unhygienic toilets,bad coffee

It says 24 hours but I got there at 545 am and theyre closed not letting people in?

This has to be the dirtiest Tim Hortons in the city. EVERY time i go in there the garbages are overflowing with garbage on the floor. The bathrooms are okay but not the cleanest. Overall not the best experiences.

Great place to relax.

Review # 2 feb28. Ordered and paid for many breakfast sandwiches with cheddar cheese, they put processed cheese instead, forgot the egg in the sandwich, Who runs this place?? STAY AWAY FROM THIS CHAIN!!! this location especially Review # 1 way understaffed in the morning while the manager rakes in the profits! Avoid this hole

It has a drive thru and it is a decent place.after two years, I sat there and enjoyed a cup of coffee. In the lunch there are lots of high schoolers there.

Friendly service Kid-friendliness: Kids love it Food : 1/5 |

Quick efficient

Except icecap machine not working

The coffee was good, as usual.. Service was a bit slow, considering it was rush-hour.. The usual atmosphere.. It was crowded and noisy too.. a place where you can enjoy coffee but cannot have a decent conversion..

Best Tim Hortons

Its Tim Hortons, what else can I say The coffee is fresh and drive thru is fast. Food : 5/5

Cute lil Timmies location. Quick service.

Awful

Very nice place, especially the outdoor patio during this summer!

Nice outdoor patio!

Not too huge, but reasonable seating both inside and outside. Good place to chill out with a cold coffee under the sun

Fast service as always. The staff are friendly and the coffee is guaranteed always fresh. Definitely 5 out of 5!!!

My second time here, overall good experience and the drinks were amazing but high in calories and sugar . My son loves his Timbits .

Worst service ever ?

This location is disgustingly dirty, I guess there is no standard of cleanliness anymore. Washroom was so dirty I would not use it! I asked to use the family washroom that they always keep locked, but that to was just as dirty. The employee asked me what was wrong with the washroom., I told her it was dirty ...and she laughed . I guess its time to switch to Mcdonalds

They need to stop focusing on speed and getting the customer out the door and actually take the time to prepare food properly. Toast is still like bread, and sandwiches are just thrown together.

Very disrespectful staff. Very bad experience

These GUYS ALWAYS MESS UP YOUR ORDER! DO NOT GO TO THIS LOCATION AT ALL. AVOID AT ALL COSTS.

Stay away from this location!!! They always mess up your order here and charge you extra and give you the wrong items!!!

Such an amazing outlet from Tim Hortons. Was soo tired and went to get something at the middle of the night, still a staff named Aman was so good and friendly, he gave that we ordered with proper temperature and a fine taste. I didnt get that kind of look that i was getting from other outlets from him . If any managers were reading this, employ more people like him in other outlets as well, believe me, you wont regret...

Vegetarian options: Lots available Parking: Less number of parking spots but a good place for a quick bite Food : 5/5 |

Its timmies what can you expect

Nice ambiance, but really poor service attitude.

Employees were kind enough Things served are good..hygiene Food

I don t know understand why this employee was so rude. I found out her name is Naresh. Firstly she made my order wrong and I was as patient as someone could possibly be and she was rude from the start. I m a regular in the drive through and this is unacceptable service. It happened a few days ago that she was yelling at me for her mistake and also yelling other employees who were trying help me in this situation. Maybe she should leave her attitude at home if she wants to work for customer service or find another job that suits personality. Absolutely horrible attitude and Tim Hortons should really do background checks before hiring front end employees.

Nice clean friendly atmosphere

Going to this Tim s for the past two years and never have I seen a single staff member smile. There s only one person working there who s generally nice but all the other staff members are rude if you bring up a concern. Once I went in there and said to make sure the sandwich in the meat was cooked because it wasn t properly last time I got it and saw the person making the sandwich not put cheese in it. When i went back to tell them there was no cheese on it they told me the cheese was in between the roast beef slices and made it look like I was the blind one there. Worst possible customer service I ve ever experienced, everytime in this place. Also, you re never gonna see this place clean.

Very good place, very good coffee and bread

Friendly and prompt, efficient service with a very inviting, pleasant ambiance.

If I could give them a 0 star I would! First of all the staff are very rude, I always go to the drive through (bcz it s on my way for work and that s convenient) I order 3 chocolate chunk cookies and they give me 2 only and they charge for 3, on top of that the associate was like that s it, that s all you ordered like why do you care . Not the first time they ve done that I ve order the dream cookies (2 of them) I ve been given one cookie and one donut like what the hell..I ve been given plain cold croissants when I specifically asked for butter and heated been given burnt bagels many many times . I can go on and on about the amount of times they have charged me for something that I did not receive or swapped it or even given me burnt food. It s just disappointing.. they just have so much attitude in the morning like that is not the cup of coffee I need in the morning. I need someone from Tim Hortons to look into this and reach out to me because I m not tolerating this anymore.

Staff were nice and made my ice coffee perfect

Very bad customer service. Came during night to order a drink and the lady during the night shift said she can t give the order because she is too busy. She was literally just standing there doing nothing. Very unhappy with the overall experience.

The lady that works here 2am at the night is so mean and rude she doesnt even take our order saying she has customers waiting but no ones there.overall very bad experience.....

Very bad customer service as me and my friends came to order and a staff who is a phillipian lady, said you can t take order and she humiliates us. As I ordered she said she is too busy which is when there is no customers except us.

Im really disappointed with the service of the front worker(lady). She is very rude and angry towards us. We were taking orders through drive through and she behave rudely and doesn t take our orders. The incident was happened today (16-09-2023) at 3 am. She was a lady who was simply standing there without taking anyone s order and she said that she was very busy.

I dont know what to say.. i m a regular at this Tim Hortons, and the workers are so sweet. They are always smiling, and we chat often. The food here is really good, which is expected of Tim Hortons. What i love most about this Tim Hortons is the atmosphere, it s welcoming, especially in the winter months, with their christmas decorations. Also, the workers are really cool and sometimes give me free drinks. Love this tim hortonsss

Tims sucks. I miss Arbys.

Standard for the service

Everything is great except the food and beverages prices went up way too much. Kid-friendliness: Yes indeed, this place is very kid friendly and nearby my house so were there often. Food : 4/5 |

The dine in closes at 10 am. This location otherwise operates 24 hours. I came at 9:45 and doors were locked.

This team has the biggest dinning as in Scarborough, Its one of the busiest place but has nice environment. Staff service is good and quick. Food though feels fresh but my one of the wrap wasnt done well. Maybe due to rush hour. Overall you would love it. Vegetarian options: Bagels, croissants, any of the drinks, veggie wraps Kid-friendliness: Ample of school kids were there when I went for my brunch. Amazing lively atmosphere due to them. They could dine in without any problems.

Good location, no issues during my visit

Hit or miss depending on the staff. Ive had items missing from my orders many times

Too many staff assigned to expediting drive thru purchases. Require in store staff to service customers.

Great

We asked for egg and cheese sandwich and we got one with bacon ..we are vegetarian...staff need to pay attention to orders and what they are serving...very disappointing

People here have no work ethic. I asked for an egg and cheese on an English muffin and they gave me one with bacon in it. It was for my daughter and I gave it to her without checking as this has NEVER in my life happened before. We don t eat BACON. She ate a few bites and said she didn t like it and that s when I realized what was in it! People who don t eat meat please be careful when ordering from Tim Hortons, especially this one! We have decided not to buy from any Tim Hortons ever again!!!

The worst and worst service, they did not do their work properly .

There every day.

Fast friendly service.

Taste seemed fishy / pulled the lid off and found the milk was spoiled/ turned bad. Not acceptable whatever the excuse may be.

Worst staff

For some reason coffee taste different at that location... I stop going there for months and time to time I stopped by and still same bad coffee

i ordered a steeped tea.I got the old one.when i complained,they guy was showing some rude attitudes towards me.he told me that he would make a fresh one but he did not.he put a new lid and give the same one.this is not a good servise that we expect from you guyz

Its just your average Tims. Theres nothing that is outstanding about it. The food, service, and vibe is all pretty average. I havent personally had any problems with this location. The only thing I recommend is not going around noon because it gets very busy with all the different schools in the area.

Just went to the store at 2:12 am , it s a 24 hours open store , waited at the drive through for 10 minits calling again and again nobody responded, then pulled up to the window and a Indian guy almost sleeping didn t even care to come to the window just showed a hand posture that it s closed . What s wrong with them ? What kind of people do they hire ? Absolutely ridiculous .

Sorry Tim Hortons is at the bottom of my list of take out places to go Parking: Big parking lot Wheelchair accessibility: Yes its ok, but only in some places

I have ordered one veggie wrap and got the chicken wrap instead.I did not have time and have to go to the work.Unethical staff.Please change your staff. This is happening twice with me.

Very good

Some days are better then others, mostly good days Wheelchair accessibility: It is wheelchair accessible Food : 4/5 |

Good friendly staff