Tim Hortons in Scarborough

December 21 8:30 pm Wait time to order inside is longest ever at a Tim s Girls are working hard but need more staff Must be a greedy owner Service : 1/5

In general, its a horror and not Tim Hortons. You order your menu and the employee asks again 5 times. Then they give you an incomplete order and you stand there waiting another 7 minutes until they make my Turkish sandwich. And they also grimace in response when you ask them to make my missing sandwich faster. Just terrible service.

Usually go here on weekends through the drive-thru, it is always busy. Expect to wait at least 10 minutes in line.

Always fresh coffee

The service is not good. The lines are slow. The drive thru is more slow. I would not recommend.

waited FOREVER at walk in. This store only prioritizes drive thru. There were only two customers in front of me yet it took FOREVER. Ridiculous. Staff has no sense of urgency.

Vegetarian options: Vegetarian sandwitch, hash brown raisin tea biscuit Food

A 10 minute wait to have my order taken with a single person in line, and 2 cars in the drive through is a level of incompetence that is never acceptable.

Very friendly!!

The manager was really good at this location, had a problem with my veggie wrap , she fixed it for me on the spot ! Please convey my regards to her !

I waited 10 minutes or more just for a coffee, probably because almost everyone was focussing on the drive-thru.

Worst drive thru in scarborough, the serive is terribly slow and time consuming, had to wait for 20 minutes to get my order , the worst part they got my order wrong . They could get 2 more people working in there , which could at least save our time .

Slowest drive through ever , and they made wrong order finally

Went here last Saturday with my wife to order inside, workers watched as the line built up, not a single customer was acknowledged, they just walked passed us with no one s order taken. Worst service ever

The service is great. Eric was very helpful and positive.

I ABSOLUTELY love this location Rita and her team are Amazing. Soheil and Nalisa are awesome. I come here everyday before work. Its like a family for me. karlene is also awesome in the early morning. The baker not sure of his name. He is awesome always has positive vibes. Great job I will always be your preferred customer.Thank you

Waited in a the drive through for a coffee more than 15 minutes.

Best place in the neighborhood to hang out with lovely hardworking people.

Awesome

2nd time ordering ahead in hopes of reducing wait time. Both times, staff did not greet me (kept talking to each other as if no customers were there waiting for orders that were clearly not being worked on). Waited a bit longer and finally asked about my mobile order which triggered employee to check AND THEN started my order. Both times, mobile order did not work as intended with horrible customer service. 2 stars as props for having the QR code in the middle of the pick up counter for me to make this review.

Coffee was great

Usually it takes 2-3 minutes in driveway to get food and leave but at this store it will take ages to complete the process. The service is so slow when it compared to other timmies.

Service too slow

I am Hardas sidhu, actually I was giving my drive through order but the lady who was taking order had so much rude behaviour. First of all I repeat my order three times but she did not listen it proper and also did not complete our order. That lady name was Raman and this incident happened with around 06:17 pm on 22nd of September 2024. I request to the store manager pls take a strict action against her because I am and my friends are regular customers. Thanks and wish that someone will take action against her

I have to say I am making this review for 1 reason and 1 reason only ! ARJU did sucha wonderful job taking my order this morning. I come to this timhortons more often than not and when i tell you Ive never been so intrigued to write a review on a timhortons till today because he was so articulate, so well mannered got clarity when he wasnt sure and repeated the order to ensure it was correct.. To his boss please give him a raise. You need more workers like him!

I was at the store at around 6:45PM before I can order I saw one lady may be supervisor shouting and arrogantly yelling at the other employee girl in scarf, so pity on the girl and was very disappointed at the behaviour, left the store without ordering. Management should look into this and should give training to employees to behave with the team.

The French vanilla tastes a bit watery.

I placed an order from the mobile application and accidentally I selected drive thru and walked into the store and asked Yaishnavati and apologized for selecting the wrong option but she gave me an rude attitude and said I have to drive in if I selected that option. I felt so embarrassed and luckily the other person who was handling drive thru counter heard this and came to help

Slow service, even though its not busy.

Extremely rude service in the drive through, two girls were working and I ordered a honey lemon tea, she got the order wrong. Mistakes happen, it s fine. When it was handed to me I asked for a tray. She refused to give me a tray, she said you cannot get a tray for one drink . this is the most unacceptable response I have ever heard and the rudest service I have ever received. I have always received a tray no matter if it was one drink I ordered or four. I was appalled and I left but the disgusting service bothered me enough to write a review. I called the branch and they refused to give me the name of the girl, but eventually I was told the girl s name was Corvinder by the Filipino woman, I am not sure if that s true as it took a long time to get it. What I do know is the lady was Indian or South Asian working Drive through at 11:05pm on October 8th 2024. I would normally never mention the ethnicity of a worker but this is all the information I have to identify the employee. Fix your staff.

Worst employees

Morning 6 Rita employee so friendly to welcome customers Vegetarian options: Yes available Kid-friendliness: This is the best place early in the morning. Do you have breakfast at 6 AM specially for diabetes it s cool.

I bought iced cap is so smell and disgusting. I dont think you guys are clean your iced cap machine? I got from Raman ( indian lady) arrogant behavior so rude. I recommend dont visit this place anymore. U will get sickness at this place. I was filled complaint at health and safety department. Thank you. Management should take an action

Very busy restaurant sometimes its only one person serving.

The steep tea .. and the French vanilla are always the best

Very very worst drivethru service

Kid-friendliness: Please mark on the map that only drive thru is open on 24 hours. Don t offend the people by visit. Food

Ok place

Worst locating staff is on sleepy always slow

Went to drive thru and got my order wrong even i repeated my order twice

Confusion over dine-in policy and unpleasant experience I m a bit confused about the dine-in policy at this Tim Hortons. I chose to do some work here, but at around 9 p.m., the staff repeatedly and loudly told customers, Dine-in closed, please leave! The abruptness was quite off-putting, some customers were in the middle of conversations and some just sat down. Can someone from head office clarify if this location actually closes its dine-in area at that time? It would be helpful to have clear and consistent information on this.

soni je kudi ne wrap bna ke dita bhott vadia sii thankyou

I have been going to this Tim Hortons for many years. Its my favourite location. The owner takes pride in customer satisfaction and gives back to the community. Thank you Mr. K for your kindness. Thank you for caring for my health challenges. May God continue to bless you Dietary restrictions: Dairy-Free & decaf teas

poor service lady on the drive thru in afternoon shift was very rude

This location of Tim Hortons is so slow You will spend one whole day to get out from the drive thru lane Food

The worst coffee i have ever got and the food here is not fresh and they didn t even heat up damn

The taste of their coffee was so bad. I brought Cold coffee today and asked for extra cane syrup still the coffee was bitter. Also she didn t stir the coffee when i requested to stir she had just shaken the cup instead of stirring. She was so rude. She should get some training. She filled my just till the 5th line however generally its full or 1/2 inch below the rim. I think she just has skipped the training videos.

Timmies and taco bell are always together in a building with lots of seats. Usually heavy foot traffic around so quick cheap fresh is the best way to go. I think this building(s) may perhaps benefit from a pizza joint that can meet the standard of care the OGs dont want to even change. I mean....its not needed...if you have the right pieces .....it will work. No buddy likes to do hard puzzles for fun Food truck with better food. Id rather go there. Even if that truck dont move.

They always taking too much time in a service and there is a one lady who has too much rude behaviour with customers. This happened with me all times whenever I visit here

Very slow while preparing order..

Service moves at the pace of a snail , the drive-thru lines are usually long. Going in doesnt make things any better either , long wait times with no proper customer service skills.

This location is getting worse. There are six people working, yet it takes 15 minutes to serve a single drink. I dont know if they are working or just talking and having fun.

Dirty places and employees are rude and careless , they are just there to collect minimum wage

Just waited 30 mins in the drive thru for one cup of tea. Horrible service and the funny part is that the inside is closed. Yet the drive thru is moving slower than any drive thru I ve ever seen. There are currently 16 cars waiting at 10:45pm. Unacceptable.

Slowest drive thru in Scarborough

Worlds slowest Tim Hortons. -5 Stars. Drive through is lined up for miles

Very Rude server . Left without a purchase and she continued to argue with me about My Order which she clearly didn t get needs training, on 1/4 French and 3/4 dark roast coffee , always an issue at this location . Others times after drove off realized I didn t get my full order or the right order .

Do you guys ever drink your own coffee?. Try getting one around 7am during the work week. Seriously, you guys need to try it. Theres something off about the taste. Its consistently bitter and has been this way for months. I dont know if its burnt or theres something different about the water. But its awful!. About a month ago I returned my coffee and asked if I could have another one from a different pot. It wasnt a whole lot better. The customer before me had the same complaint and asked for a replacement. Then when the third customer in line asked the lady at the front desk if he could get his coffee from a different pot. She started complaining that the pots were all the same!. Perhaps the pots are the same but the coffee wasnt!. Its a clean store and the service is quick. But the coffee just aint right.

Best Tim Hortons ever

Very poor service and unprofessional staffs. I ordered and paid thru mobile and when I got to the store to pick up my order I was told that they won t make it since they cannot find my order in their system. Turns out they had a problem with their own system. And wanted me to pay again. Waited for almost 30mins just for 2 drinks. The staffs were also rude like they do not want to work anymore. This happened April 23, 2024. Around 5:40pm

Place has two cash register line is 7 deep, and it is about 4 minutes to serve one customer

Your usual Tim Hortons experience - you know what you get. Service was very fast, iced capp was nice as creamy.

I asked for an iced carmel latte and they couldn t even make it right gave it to me looking like an ice coffee and I asked extra sweet and it will so bitter absolutely disgusting

3 out of 5 mornings, they get my order wrong. Milk not cream!!

This place has both Tim Hortons and Wendys inside the same location. We have vegetarian options here. I have seen a lot of people drive thru and get their food here. Can be busy during peak hours, better dine in or take out rather drive thru.

Stay away from here the manager is terrible. I was appalled to hear how they treated my deaf sister. Yelling at someone because they can understand you and because you can be bothered to write or type something for her to understand. Its disgusting to hear that you were yelling at her - shes deaf, no she cant hear you but she sure knows what youre doing. They also dont refund mobile orders if they dont have it, even though they are the ones to do that. This place used to be okay now its trash. Ill pay mcdonalds or Starbucks for better service and better actually stirred coffee.

Staff is very rude and had to wait for a longer time. It didnt happen once but everytime I visit. Vey rude cx service.

Worst Ice cap I ever had. The people working there doesn t even understand english or prepares the correct order.

There is a new guy named Tarun to this location I believe.He makes drink to the point. For first time at this location iced cap tasted delicious!Such an exceptional service. Tim hortons should have dedicated workers like him.

This place is horrible service. Very rude to customers.

I come in waiting in line for I dont know how long Im about to spend $200 and then they tell me they dont take MasterCard who doesnt take MasterCard I have to leave and go find another Tim Hortons ridiculous

Going to make a $200 purchase and Im told they do not take MasterCard who does not take MasterCard. Today I had to leave and go travel like another 6 km and make the same purchase. No sign, no nothing ridiculous

Slowest drive thru out of any tims Ive been to. Never again!

Great staff and nice place!

Slow Indian workers

Coffee is good but customer service is Not as good as McDonalds.

Mobile ordering with Tims is always a not very happy experience for me. The first is the difficulty of the app, it always took forever to locate the nearest Tims, (McDonalds app is way better, you never need to worry about this, it locates the nearest Macs by itself, that means your order will never go to somewhere you are not expecting), most of the time, I had to give up use locating function in the app, find the address in Google Maps instead, and manually input it in the Tims app to choose the restaurant. The second is the waiting time. After my mobile order had been placed. It looks like the Tims employees always put mobile orders to the last to prepare. They never look at the time of the orders been placed. This time I had to wait beside the mobile orders pick up counter for a few minutes, nobody came up ask me what is the order number, even nobody looked at me while I was the only person waiting there. I had to stop one employee to check my order, she said she didnt have my order on her side. Then I asked another employee, gave her my order number. She completed my food order, but for the drink, she said the first lady I asked will make my coffee. So I had to wait for a few minutes more. But the lady I asked first didnt know the detail of my coffee, she went back to the employee who did my food for the detail of the coffee. Back and forth, it took more than 10 minutes for me to get my order finally, it is just s sandwich and a coffee. People use mobile orders to avoid big lining up to save time, but end up spending more time. And this is not the first time I experienced. I had experienced the same situations at several other Tims locations, for example the one at Midland/Steeles.

Super slow.

2 people in line up for 2 coffees over 12 minutes. We won t be back !!!!!!!!!!!!!! Horrible location

The old lady made an racist comment in her language. For asking for an extra straw.

Good and prompt service

Its probably the slowest Tims I have been to. I currently have been in line for 21 mins, and still have 2 cars in front of me. And its like this pretty consistently

This Tim Hortons is probably one of the worst in listening to instructions about your food and drinks and how to make it a lot of times they have made me paid for something and missing cream cheese they charge you the wrong stuff and also then will later argue which wasted a lot of times it happened to me about seven times already as much as I like to say its okay its not the customer service aspect of them is really messed up they always just do cliche things whatever order most people orders thats what they will give you even if yours is unique with different instructions it happened countless numbers of times and Ive absolutely think the instruction taking part is so bad that robots would make better servers than human beings they really need to understand that that their whole point of having humans in customer service is still that you can be brighter and better at listening and not become conditioned to what you previously here and constantly do that on the repeat is disgusting how they dont understand that

Typical Tim Hortons , nothing special to review

Severely understaffed and they dont listen to the instructions even after repeatedly telling. Bad service.

Same as the rest of them.

Tea is worse than the other tims

I cant stand the new staff particularly that short filipino LGBTQ with short hair who NEVER pays any attention. Shes like screwed up our orders so many times and the PERSIAN male new Manager backs her up and they both giggle hard which I find very unprofessional and childish. I used to go here daily with my wife before heading to work however based on the lack of accuracy, efficiency, and time wasted, we go elsewhere. There used to be (2) Guyanese ladies who worked full-time at drive thru and they Neve had any errors and always ensured you received everything you ordered. This LGBTQ FILIPINO short-haired lady has made many countless mistakes like given me cold returned coffee, stale Pumpkin spice, No knife or straws, got my turkey sandwich all wrong...plus, shes rude and has ZERO connection with the customers as she doesnt even look at you and just rushes and shoves the order unto you for you to RUSH OUT....I feel this job is not the proper fit for her as shes Also like a MUTE without any communication with us (the customers). Parking: Tight

Good customers service

Nice coffee

good experience

The dining room does not stay open long enough on Saturday evening. We got asked to leave at 10pm. After seeing a movie. Parking: Parking is great. But access to enter the store on the Wendys side you have to walk through the parking lot and the drive through. You have to watch the cars at all time.

The heat its turned on to the max cant seat for more than a minute its not even cold I asked the workers but she said she cant control it

The service was so very slow long wait. Its well staff but only one cashier taking orders and making your coffee and only one person making the sandwiches.

Worst time managed tim s ever visited. They take more than usual time to prepare and take orders resulting in long queues. I ll drive few kms rather than idling and wasting gas for nothing. Staff are so rude as well.

It became usual for them to give me the Dark Roast Triple Triple without any sugar at all. Since I usually take the drive thru, I never get a chance to tell the employees to add sugar. Today I came to dine in and had the same experience with my coffee and also with the Iced Coffee though we asked to add the extra cane syrup while ordering. Asked the employee about this and the way they talk back is not appreciated. Worst Tim Hortons ever.

Most convenient eatery

Clean place Parking: Good place to park. Service : 5/5 Recommended dishes

It has free wifi, the food is fresh and good

Im pretty sure recently the employees are running water through the beans twice. The coffee is super weak and watered down. Basically tastes like creamer. Its unfortunate but its something lazy employees do and think the consumers dont notice.. but we do. Ive drank enough Tims to know when its basically water they are doing this.

Good for fast pick or quick bites

Good place for pure food gotta be carefull as its not a high class scociety there are many thieves and homeless people. Price are ok but food isnt as fresh and natural as you would find in most grocery stores to cook it yourself. Most places in toronto would have higher price than tims coffee and donuts. Just because im in a dificult financial situation tim Hortons its a good and well organized maintained and great staff work there. Parking: There is wheel chair parking always available. Wheelchair accessibility: As the law requires there is door accessibility for disabled costumers automatic door opening mechanism there arent any stairs and there are low points of passage with a chair for disabled persons.

0 ou of 5.. Visited this Tim Hortons almost daily for the past 6-7 months. Yesterday (29th December 2023), I received a stale dark roast. When I returned today (30th December 2023) for a replacement, the person in charge was incredibly rude. She refused to replace the coffee without manager approval, spoke harshly, and even declined to serve me when I offered to pay. A different staff member made a new dark roast, which also tasted bad which they agreed that is not fresh. The rude behavior persisted, including using the same cup for a different coffee which is not hygienic telling they cant waste a cup for replacing a coffee and being disrespectful to other staff members in front of customers. Reviews also highlighted similar encounters with the same individual. This sort of behavior from someone in charge is unacceptable, and its disappointing how they handled customer concerns. Planning to contact the manager but wont return due to this appalling experience after being a regular customer for so long. Terrible customer service.

It s Tim they are always busy at this location but they are quick & very courteous

good

Hot chocolate felt like warm water with sugar

Nothing special just a regular Tim s 5 stars for food cause Tim s always got gas turkey bacon clubs

A good coffee is always pleasant to consume here. The staff is very friendly.

You guys have to train your staff in customer dealing and they don t have any service skills for taking order and how talk to the customer.

They close the inside at 10pm which I dont understand that kennedy commons keeps theirs open later why wouldnt every franchise be the same???

Wheelchair accessibility: Yes Food

I love the loaded bowls.

Good and staff!

Mostly I try coffee here available at low prices .

Good as usual

Canadas slowest customer service.. drive thru or mobile order is better. If you want to kill time then this is the place.. you can stand in line for ever and also the seating area is very very good

this place always mess with my orders online pick, third party or on drive thru. I only come to this place because this is near my work but how can u mess up order every single time. I have worked in tim and i know its tiring job but cannot overlook it every single time.

Just like any other Tims. Good coffee and other varieties of baked goods and meal options .. The staff could be a little friendlier :) .

Good chicken soup and Chilli. Service is a little slow.

The only Tim Hortons where every time you have to go and remind the employee that you have a mobile order, explain the order and then they will start preparing it. Whats the point of mobile order then.

went in there at 10AM on remembrance day...not a single poppy was being worn by a single person.

Slowest tim hortons on earth. 20 mins for steeped tea.

The staff seems really lethargic sometimes.

VERY poor customer service. The owner had NO understanding at all and failed to provide satisfaction. If you would like to experience the WORST customer service and unpleasant food and drink , you MUST come to this location.

Staff were rude and disrespectful. Head office has been contacted.

Fire the new dummies you have working at night. If they don t want to serve proper food or coffee, then why do they have this job? Do a desk job. The two new idiots never toast the bagels and are so cheap with the cream cheese. Bring back the old staff is this is a new management. Complete waste people working here now. Reply to management: concerning, then do better?? Train the idiot you have working at night. You don t need to speak to me.

Possibly the worse Tim Hortons I have ever been to. Every time I come here, the workers are always rude, they never have everything you want, they rush you out and the orders are always incorrect when ordering from the drive thru. Parking: Limited parking.

Friendly staff! But took a lot of time for my order.