Tim Hortons in Scarborough

Bad costumer service very inefficient and slow

Quick and easy

Washroom lock is broken and they are not fixing that and it smell bad too

Nice coffee

Typical Tim Horton s always screwing up orders.! Third time I ve gone down and the third time they screwed up order!! Food

Busiest location ever, however the dining area is clean and you will get your order fast. Staffs are polite and welcoming.

Good

Amazing team, amazing management and consistent quality of food. Worth the wait at the long queue at the drive through.

Worst Tim Horton ever. Every time I go here I get coffee which tastes so water down. Not sure what they do at this location. Steep tea is literally hot water and sugar.

When you ask for them to help fix an issue they outright refuse

Level 3

Please train your staff at the drive thru to check if the correct item is being handed out. Third time this month I am given the wrong order.

They never have anything. Worst location. Don t waste time going here.

Ordered a breakfast sandwich with bacon, the bacon was dry and burnt. Cant be that hard to microwave bacon.

Every time I go to Tim hortons, I have to say!! they never let me down! I get great service and FAST service, and I appreciate that so much! Keep up the great work, Tim hortons! I would recommend fresh muffins on God its too yummy and soft...... !!!

Morning shift at drive-through, wasnt a long line (Ive seen and worked at worse Timmys) no cars in the parking lot either. I came up to the intercom and the server asked for my order (hi can I take your order) . I started with a sandwich and gave time for the order to be entered, then I heard chatting, which I did not think was about work. A minute later the server greeted me again like a new customer to take my order (hi can I take your order)?? Chatting only stopped when I got frustrated and louder as I realized I wasnt even paid attention to. Tbh the service at this location has been pretty bad in drive-through but its getting worse.

Terrible staff, worst management, never recommend this coffee place, racist staff and untidy and unhygienic place.

Hi recently I have been visiting this Tims and I have never faced such a slow pace service ever before at this Tim. It was just because a cashier and employee Pushpa who was so slow.And also, young Canadians dont have job and I felt at this post a teen or an adult must be working than an old lady. Just shared the review to bring a change and to build the goodwill of the shop.

My boyfriend went into the drive thru this morning around 9:10, and the lady working the window was extreamly rude, Attitude on 10 and cutting him off before he could even finish his thought. He first ordered a chai tea double double and recieved a black chai tea. Then went on to order a crispy chicken craveble and before he could even finish what he was saying she cut him off, saying because they are partnered with wendys they dont serve those here. The way she was speakng was just so rude and inconsiderate very unacceptable for someone who works in customer service... At the end of the day as a customer he just was not being heard. He spoke clearly knowing exactly what he came for and because he was continuiusly rudely interupered his order therofore was completly messed up.

I am a french vanilla drinker & this is my comfy coffee as they say but everytime i order it here in Ellesmere Tims the worst taste of French Vanilla coffee, and when i say that it doesnt taste like it to the crew they raise their eyebrow! Practice to make the real taste of what you serve! Makes me more sad of the blunt taste!!!

Good

Please do double check the order with customer before proceed to payment. Funny how the staff misheard Mango Starfruit with Original Blend, I m not gonna cry over it, please do ask everytime if you can t hear my order or whatever rather than trying to convince me with the recepit. Thanks.

Customer service not friendly Food : 5/5

Fast & polite service every day

Ordered a bacon egg n cheese sandwhich, got a sandwhich with only egg on it. Terrible service.

This was the worst thing i ever had .the chicken in the wrap was probably stale from 3 to 4 days .hard as a rock and thin like a bacon strip .the worst quality ever .

By far the best Tim Hortons in the city. Also the fastest and most pleasant service. The employees get along and seem to enjoy working there. Thats makes a big difference in customer service and overall presentation. Always someone cleaning inside and outside the store including the greater parking lot. Other Tim Hortons needs to study what this location is doing.

My orders have been accurate but the staff rush every part of the process at this location. My tea almost always comes with a lid that hasn t been sealed correctly resulting in my hands being burnt or spillage in my car during and after the exchange. Speed and accuracy are not the only keys to a satisfied customer.

Chocolate dip donut stuck to bag again. My kids were upset they could not eat it. Waste of money in these hard times..

I love the staff

Great and timely service

You guys need to used the wax paper to pick up a fresh donut. I m tired of my chocolate dip donut getting stuck to the bag!

Love the Baileys Cream Coffee

Ill be back !!!

Nice food to eat from

When I came in today I ordered a medium creamy chill and when I got it there was a strand of hair in my drink I told them about this and gave me a large new creamy chill thanks

Very fast service. its like a pitstop for coffee.

This location is never stocked up on anything, waste of time lining up to tell you they don t have any.

I rarrely come to this location to grab a coffee. My experience was always okay with this location. Food runs out quick. Coffee is average. Sometimes delicious sometimes just water added. Overall not so bad. You can have a visit if you are passing by and have an urge to drink coffee or eat something!!

Tims is convenient and the coffee is fine. I am generally a consumer of the higher end coffees. Considering the volume that the staff have to deal with they are to be commended on the service.

Sometimes it s good but sometimes not because they seems a bit slower

My all time favourite is French vanilla and chocolate donuts. First thing to do when you arrived in Canada is to try Tims. Best coffee house of Canada I wish we could have some in usa. Thank you

if i could give 0 stars I would, this morning my husband went to get my children a tea and a bagel, he didnt check the lid when the lady handed it to him, he gave it to my child and he went to take a drink and there was BLOOD on the lid, my son spit the tea out! after coming back to speak manager she said that none of her employees were injured and said it didnt come from them, my son does not have a cut or crack to indicate that his lip caused the blood to be on the lid, this is down right DIGUSTING!!! I will sue this Tim Hortons if my son becomes positive with anything, he will be going to get tested as this is something very serious!

The restaurant set up is nice and well lit but, the mens washroom is so filthy. Needs to be cleaned from time to time for healthy and clean hygiene reasons.

Slow service Small sandwich wraps Not very accommodating for handicapp Food : 2/5

Good staff,efficient and clean...

Good jobs

Tim Hortons any drink $2. Nahhhh not today our espresso machine is broke until Feb 12. What a joke.

Its a busy location but was fine. Coming from the hospital we were looking for food and in a timely manner. It did that.

I have been to many Tim Hortons coffee shops and if this is the one at Ellesmere and Neilson then all I can say is this is a very good one. Consistent quality of coffee and a wonderful diversity of courteous staff. Believe me I have seen worst branches.

Its one of the nicest Tims we know. Wheelchair accessibility: Always find a place. Food : 5/5 |

The staff is horrible and disrespectful and if you do ask for your food to be warmed up and if it s not warm it s because they didn t actually warm it up or they just put it in the microwave with another person s food for 30 seconds. Talk about cross contamination so don t trust them if your food is not hot or if it s not warm, it s because THEY DIDN T DO THEIR JOB RIGHT.

Some days, wonderful service is provided other days, you might aswell go behind the counter and make your order yourself. Substantial timmies compared to other locations, so not too bad but definitely room for improvement.

I love this Tim Hortons.

One of the best coffee and breakfast and sandwich place

Quck

Never have bad experiences at Tim Hortons thank you for your wonderful service

Excellent

Everything you would expect from Tims. Love my timmies.

Went for a quick bite. It was good .

The drive thru is the worst . You need to teach your staff about customer service . It is ridiculous how their staff make faces while taking order . First of all they gave us the wrong order when i told her the order is wrong she made extremely rude faces . Please learn to greet the customers . Very unproffesional staff

Great coffee

Great place to meet with friends.

Lineup for drive thru can be long but moves well usually

Slow

Bro their customer service is so bad I ordered a medium iced capp and when I got to the counter after paying their was an iced capp their and I asked her is it mine and she said I dont know and walked away and I was standing therefor 15 mins after someone finally told me its mine like bro have some respect for my time smh

The food was quick and hot, but any time Ive been here, the tables are FILTHY and floors are STICKY. Needs much more attention paid to cleaning and maintenance.

It seems geared to take out can never find anyone at the cash register to take orders you only get served inside when there is a break in the action of the drive thru.

Try hot mocha with almond milk !!

Carlo went over and beyond to help me . Thak you

Good

I ordered a breakfast sandwich and waited a while before realizing they had skipped my order. I told them my order and they checked in the system before making it. They made the order wrong and put bacon on the sandwich. I took it back and told them they made the order wrong, they just picked off the bacon and handed it back to me. I asked for another one and it was made so sloppily.

They could seriously improve there service speed. I encountered issues with my order 3 times at this location.

Good place lots of parking

In fact, I love this place and have been visiting it for several years. It is good, but recently I noticed less quantity in the mob, why I do not know

Unprofessional staffs, ladies working here are talking orders without checking their inventory, I was ordering muffins drive through and waiting to get them and they said they don t have any. I just wasted my time there.

I got different food from what I ordered.

Came here ordered a few drinks this morning at 9:10 am, got this iced vanilla latte. I mixed it and looked at it noticed it was not full. I asked her if she could add a little more, she said it s up to that line that s it. Will not come here again.

They gave me the wrong muffin in a drive through order.

I had an earl grey and an old-fashioned glazed. My friend had a coffee and an apple fritter. Everything was great, but my tea was not as strong as before when they used to carry the Higgins brand (They have their own brand now). Washrooms need more attention (water on the floor and the smell. OMG!!!) Need some air fresheners or maybe clean more often.

The service is usually good and quick.

Great staff

Order a wrap and they forgot the chicken !! I 3 times called and no answer.

Food was burnt and the service was slow

Fastest service I ve ever had, if they re getting their staff to drink the espresso, its working, keep it up

What can I say? Its a Timmys & the food is reasonably priced, quick to get & tastes good. Wheelchair accessibility: Lots of space for me & my walker.

A regular Tims

Good place to have a coffee chat.

Service is terrible ! Multiple times ! Rude n incompetent employees on early morning shifts Food

Like the new setup except for the long line too close to eating customers.

Very fast service and very friendly staff Keep up the good work Food

I guess 1am in the morning. The pastry wouldnt be that fresh. Otherwise it was ok

Slow service

By far one of the worst locations in Ontario, they don t know the difference between milk and cream and their ignorance when you confront them about it is concerning

I had a ham and cheese and chicken soup, and it was fresh and delicious. And the staff were great Parking: No problems there Wheelchair accessibility: Easy to get around in a wheel chair with ease

Good food. Store was a bit messy.

I come here daily, often twice because it s close to home and I pass by on my way to and from work. Every once in a while I get grinds in my coffee , today it was like they dumped the basket of grinds in my coffee I got the hugest mouthful so I dumped what was left. Gross.

IDK why, but now every Tim Horton s store with a drive-through always has a long queue. I hope there is some way to optimize it.

Typical Timmies nothing special. The coffee is a hot or miss Vegetarian options: Donuts, hash browns,soup Dietary restrictions: Veggie and meatless options available Parking: Lots of parking in the plaza Kid-friendliness: No special kids menu Wheelchair accessibility: Seems to be wheelchair accessible

Workers talk too much always mixing up orders, flies on the open bagles these thing should be cover up not left open flies pop on it then you served them to customers.

Excellent service.

The worst, worst, worst service!!! Twice they messed up my order or missed giving me items. They are trying to be efficient by serving too fast but not paying attention to the orders!!! Such an incompetent location. Food

Worst tim hortons i have ever been to

Slow but no worse than most of these places. Probably due to being so busy.

Went here for my morning coffee. Service was fast. No line ups. Place was very clean.

Sometimes there s a line Vegetarian options: There s a few options for vegetarians Parking: Parking is not hard here cause people don t spend too long Wheelchair accessibility: Has wheel chair parking

Yummy foods

Spacious, lots of parking, whshroom available, easy to access. And drive through.

Slowest, rudest staff at this location

Im a Certfied Nutritionis who visits this Tims as close to My place and Never had a problem before..... infact was a regular Buff Many years back in school, burning midnight oil, enjoying a quick bite with a great cup of java with friends when it was 24/7 But after Covid not much, & NOW Given the DIRTY TABLES, SMELLY WASHROOMS INCREASED PRICES OF EVERYTHING, BAD Gentry, LONG LINES ALWAYS SHORT STAFFED AND ICING ON THE CAKE, now SPOILED OR UNHYGENICALLY MADE FOOD Dont go there much Just 1 week back while enjoying a Coffee we got hungry and ate a Turkey Sandwich SATURDAY LATE EVENING.......OMG the PHYSICAL Mental and Financial Suffering that ensused was Unbelievable! We were DISAPPOINTED Angry and Shocked as DIARRHEA SUNDAY MORNING left me totally Drained with so much Stomach Pain and getting locked in the home as no can go out with diarrhea everyone knows! I Missed work had to go to the Doctor, and lost all appetite from strong Antobitics given to combat the HORRID BACTERIA which was found in my lab Report Only from the Sandwich I had eaten Previous night. We even Appreciated the cashier for this tasty Sandwich (who knew what was to follow), this Indian guy made for us, ( NO OFFENSE NO RACISM) , just pointing out he had no gloves on no hair masks in fact, NO ONE WEARS in ANY TIMS which We were Trained to wear and after working in FOOD ENVIRONMENTS should be MANDATORY.. GOD ONLY KNOWS IF STAFF and ALL WASH THEIR HANDS PROPERLY AFTER USING THE WASHROOM AS OUR SANDWICH WASNT MADE HYGIENICALLY OR MAYBE THE BREAD/CHEESE/ DELI /MEAT /LETTUCE WERE NOT FRESH as BACTERIA WAS CONFIRMED by my Lab Report and Doctor. Wouldnt be eating Any more sandwiches there or any Bowls ESPECIALLY on WEEKENDS AS Afraid itll LL MAKE me SICK.. Maybe No one checks the food temp logs for the freezer or fridge. And So THEYRE SERVING STALE / BAD QUALITY FOOD.. UPPER MANAGEMENT and Supervisors REALLY DONT CARE IF the overlap is done properly between shifts, So Everyone KNOWS, IF and WHEN FOOD ISNT SAFE ENOUGH TO EAT ANYMORE ITS JUST SITTING OUTSIDE FOR HOURS.. Ppl have the NERVE to call other countries third world, coz you Cant TRUST ANYTHING there, AT LEAST in Canada One Feels SAFE that whatever they eat from Anywhere at Any time of the Day that FOOD will be FRESH and of GOOD QUALITY..CANT SAY THAT NOW NOT Of TIMS I know ppl will still and are eating as we speak and a few TRUE Reviews including mine would not even put a slight dent in your mlllion dollar businesses, which IS NOT MY INTENT, but AT LEAST WE HOPE PPL WILL BECOME AWARE, that Just coz youre the Top brand of Canadian Coffee DOES NOT MAKE YOU A CONESIUER IN FOOD QUALITY, CUSTOMER SERVICE, AMBIENCE. Most of your Dine in Restraunts or Tims takouts in Gas stations in SCARBOROUGH are the WORST! Earlier We used to get Cheaper coffee and everything, even a FREE one with 70 POINTS but NOW its 400 Points... ITS SO SAD BUT GONE ARE THE DAYS OF EXCELLENT CUSTOMER SERVICE here ANYWHER NOW MOST STORES BUSINESSES AIRLINES IS JUST ABOUT MONEY MAKING NO QUALITY

The only problem is that its bathroom is smelly and mot very clean.

Very efficient and conveniently located with ample parking.