Tim Hortons in Scarborough

Very friendly staff, Always get fresh and hot coffee on time. Very very good service .

Vegetarian options: They have huge options to choose Parking: N/A Kid-friendliness: They have enough attention for kids convenience

The staff is very friendly, always welcoming i am very impressed with the friendly service

I am a regular customer and I always appreciate the customer service. Everyone is very nice and patient.

Great service the staff are very sweet and friendly

Lot of indecent customers.

Parking: 100 % professional Food

Worst service ever, staffs are rude and even the way they make and wrap your food is worse.

Always very friendly service

Really nice place to be at staff is friendly

Yesterday I visited my friends I ordered ice caps. they gave it so fast I really appreciate it.i was happy for the service

I ordered a chicken rap.They gave it so quickly and it was so good.i was happy.

Service is good and fast and customer friendly

Love the service here , great customer service experience. Employees are friendly and accommodating!

This was my average tim hortons experience it was so bad... Firstly I ordered 2 drink she charged me for 3 drinks . When i asked her for the recipt she was making so ugly faces n started arguing stating its our mistake.... N return by refund with a very bad gesture .... This is what hospitality means to u guys.... You should look after your evening staff she was a girl n very bad gesture.

The service is very fast and all the staff is very friendly.The food is very good.I like it

Great service after Long time in tim hortons

The products quality is consistently outstanding exceeding my expectations every

Customer service was excellent, the interior was thoroughly cleaned and I got my order quick. Quick and accurate service. Worth visiting overall.

Very friendly service from the staffs. Would recommend for sure.

Awesome place staff is great

I m here. 530 am no o e in store doors locked.

Drive Thru is a better experience than going inside, inside is a zoo long lines, slow service, Drive Thru they are very good at. Inside is too noisy and not a peaceful place to sit and eat or drink coffee

This place is the worst. They make me pay for the wrong order.

Their staff is not only friendly but also highly skilled.

I recently visited this place to buy coffee and more breakfast food where I was very happy by the good customer service. Furthermore, I observed where every workers did their work quickly.

Its nice

Its comfortable good place for real

I asked for a French vanilla and got something else and I tried asking for more cream and they were too reluctant to give me, bad experience

Fantastic

Waited 15 minutes to be served. Every time I have to wait. 3 people behind me in line left. People were complaining.

Poor service. 7 women milling about doing nothing. Only one register open

there s wasps in the donut shelfs edit: what will that do it s still gonna happen?? Food : 2/5

The slowest drive thru in the area.. AVOID

Unprofessional staff . When I was in line and it was my turn! One of the workers passed me and called the man behind me because she knew him. When I asked her why she didnt answer me and went inside. This was during the morning shift, October 4, at nine oclock.

Busy and popular

Very good place very friendly customer service and fast service the quality of the food was very good

Updated review: This location is awful. Nothing improved. Did not receive the items I paid for,they dont give ketchup with hash browns,the complain about sleeves on coffee cups and want you to do it yourself. They dont give receipts and act like a problem if you ask but then you have no proof of items not being given without one. I thankfully remembered to do so. Their number on the receipt is not not assigned so you cant reach them. Avoid unless desperate. 2022: Paid for items and did not receive them. They dont give receipts. Tried calling and line is busy,never answered or disconnected. Always get receipts and check your food. It is hard with drive -thru to do so but better than not getting the items you paid for.Food is cold and tasteless. Ugh.

Very very good service i am regular customer here and every-time i go here they know my order and make it right aways which is a best part. Always friendly and never got disappointed. Everyone doing great team work here. Really recommend everyone.

Horrible staff!!! It takes about 15 minutes just to get a coffee! Staff are severely not trained! Never wash their hands and let bug and flys crawl on the bagels and food they have sitting out... will never go back to this Tim Hortons !!!

So disorganized and worst Tim s customer service I have ever seen. They never get orders rights

Ordered a large ice coffee with extra cream, cane syrup, and chocolate milk added to it. This is my go-to way for ordering ice coffee every time, be it from any tims. Not only did the staff have trouble taking this simple order, but they messed it up. Definitely no extra cream, couldnt even taste the cane syrup, and obviously no chocolate milk. Pulled up to the drive-through again to let her know, and she said this is how it is. I asked her if she could check my order again and make another one like I mentioned previously, but she denied it. Normally, any tims would just make you another drink if they get your order wrong. Eventually, she just gave me 3 creams extra, and thats it. Had to throw the drink away in the end. Definitely wouldnt recommend.

They dont punch in any orders. Hence they mix up the order. ( I know this because the order never comes up on the screen). Every SINGLE TIME you go through drive through they rush you out..by saying go drive away or move (both men and women). Whether their service is consistent or not the rudeness is always on point. I understand you have a timer but Im 100% sure by the 3 seconds I take to confirm my order isnt going to affect you. Their customer service skills suck! Please visit pickering Tim Hortons to learn how to behave. I live in pickering but on the weekends I come here and I hate it everytime. Definitely going to stop by to talk to the manager.

The slowest tims and I mean it

Slow service. Employees have no chemistry together.

Very bad staff I ordered hot latte coffee they give me cold then i said again, but they didnt give again the hot one Food

Yesterday, I was there and saw a group of employees hanging out in the corner while another person and I were waiting to order. When that guy asked what they were doing, the manager, I guess, told him to go somewhere else. Then came the crazy part: after I ordered, I forgot to order a drink, so I lined up again. One person in front of me ordered a coffee. The cashier took her order, grabbed a cup, dropped it on the floor, picked it up, put a bit of water in it, threw it away, and then made her coffee in the same cup. I was so shocked the floor is full of bacteria, and she didnt even wash the edges. This Tim Hortons needs to teach their staff about public health and safety.

Get some energetic staff.! Too slow.!!! No one is on front to take orders.

The drive thru staff is too rude when you give order to them they talk very inappropriately and disrespectful. Don t go there. Also there service is very slow.

Great experience with the food and the customer service.....

Slow, 7 mins till I got to order

If I could give a 0 I would. There was a homeless person who was asleep in a booth. The foul odor coming from this person was so strong that people would not sit at the tables nearby. Many people had complained but they were doing nothing about the situation. I told some of the others I would try to complain to a manager. I attempted to call over one of the employees from behind the counter by saying excuse me and waving at her. She rudely copped an attitude with me and started imitating my hand movement and saying what is this. Why are you doing this at me. She then walked away and ignored me. I asked another girl to speak to the manager. When I spoke to the manager about the situation and that many people had complained and nothing was being done. She just kind of shrugged her shoulders, walked away and the situation stayed the same. Avoid this location. This is not the first time Ive been here but this is my latest bad experience here and this time I will not be back.

Please have mercy on your workers and put more people on the shift ...youre expecting three people to handle whole store especially at a busy location, thats crazy.

Not open

These staff should feel ashamed serving bacon to vegetarian person. #illiterate staf.

Hire more staff

Worst Tim hortons. The girl cashier that wasn t wearing a ID batch said that hate customers in front of one and also the kitchen was confusing orders.

Unwashed utensils/containers, you can taste it in the coffee. Very gross, had to throw it

Unfortunately, they cannot keep up with consistency. Staffing assisting each other causes errors and orders are confused, no consistency on how it s made. We proved it because we confirmed they re charging different prices each day. keep your receipts!!!

Nice people great jokes at the drive though

This is the worse experience

We visit Toronto often and go to this Tims when we are in town. In the past we have been satisfied, but recently service is slow and orders are frequenly mixed up or missing an item.

Too slow for a drive through

Hi management I am a delivery guy from Uber I am waiting for 15 minute but they are not responding for the delivery drivers and they are speaking in their own language speaking rode and worst customer service

Had a bad experience this morning with the older lady receiving orders from the drive through. Awful customer service.

This is the worst Tim Hortons I been to so far. A few years ago I ordered their beyond meat sandwich and end up getting something completely different. A very small sandwich that was not worth spending over $10 on. I would have called them out but they were busy with other customers that I let it slide. I recently signed up for the rewards app but didn t use it as the skinny Indian girl didn t care to scan the barcode. The girl seems to have a bit of bad attitude. The place seriously need to hire better people.

Drive through line painfully slow. Almost ran out of gas waiting and I had half a tank before getting in line.

Usually very polite, coffee is great, I only had one problem in 15 years with a rude woman and that was recently, The wash rooms are filthy, but Im there just to take out the coffee and donuts, PLEASE CLEAN THE WASHROOMS,because Im on the road traveling a lot, and i give the washrooms a 1 out of 10 Vegetarian options: Not much to choose from in that respect, Im a Vegan but many of my co workers are not Wheelchair accessibility: Need a cupple more spots,

Noticed house fly on food today and the team is not taking any proper action.

Ordered takeaway from their drive-through window. Short wait as it was busy. Coffee was made to order. Good service.

Good little spot for quick coffee run. It does get pretty busy at lunch time though. Wheelchair accessibility: The doors are equipped with automatic push buttons and there are no stairs anywhere.

Nice

They always mix up order. Order a toasted bagel with cheddar and butter. Get bagel with butter nothing else or cream cheese. Got a coffee with sugar and didnt even order coffee. Order coffee you get a tea. Its there because of convince no other timmies close

RANCID-GROSS-LONG WAIT TIMES-UNCLEAN. I would give 0 if I could. I live across the street so this has been our go to since we moved here. Over the past 6 months the quality has deteriorated so much. My toddlers spat out their timbits because they tasted rancid (I tried them to make sure and they are awful) the chocolate donut was exactly the same. The iced caps taste like the cream is stale and the last time I got honey crullers that which were fresh from the oven they tasted like gasoline. Just please avoid this location save your time and money.

Went in and service was slow, counted 4 people at drive through window and only 1 person doing counter. The line up was outside the door. Also ask what time the store opens in the morning and the girl looks at me and says 6-7 . What kind of answer is that. Terrible customer service. Food

The person working in night has alot of attitude, we have to knock the window as we don t have car still he ll open the door after 10-12 minutes and he doesn t even know how to make a double double . Croissant feels expired !

I love it they make my mornings!!!

This place gives me a post apocalyptic vibe. I stopped going there cause the place was soo filthy and filled with too many weirdos. The second last time i went there a guy tried to pick a fight with me for sitting in an empty chair close to his table and the last time i went there staff had burnt something in the kitchen and the place was filled with smoke. I was surprised why the fire brigade wasnt called. A certain sections of the cafe was barricaded with chairs, God knows what happened there. The staff are always shouting in their weird English accent. Its like they really really really hate working there and are trying their best to make customer fell unwelcome. And you can see the level of cleanliness right after you enter the place.

One of the lady in the morning shift used a cup to rinse out the hot drinks (white chocolate, hot chocolate and French vanilla) then used the same cup to pour my drink into now my drink tastes like chocolate and it ruins it with the other syrup that I added.

Coffee is unbeatable at any Tims.

Worst place no internet for customers.

I came here to get breakfast and I dont understand how they got so much of the order wrong?.... I ordered a sausage and egg bagel sandwich meal with an iced coffee with milk instead of cream. Not only did the iced coffee have cream NOT milk, the sandwich I got was a bagel BELT. For reference I HATE tomatoes. When my fiance went in to get the right bagel the employee refused to help him and said this was the bagel I ordered even though it wasnt. Worst Tim Hortons location. Bad employees Never coming here again.

Very friendly staff

I order a bagel I and ask to toast it but I don t know why the bagel was so hard and too cold when I bite it as soon as I have it. Not satisfied with the taste and customer service here.

One car in the drive thru and its still 10 mins the lady in the drive thru is sooo slow for months now idk whos in charge and cant figure it out sometimes cars cant even pull in :( better to go to the st Clair gas station Tims

I ordered a mobile order for pick up. I went to the location thinking that it was ready for pick up, nope. I went there and then they grabbed the receipt of the mobile order and then started making the order.

Clean and staff was awesome

Staff is so rude and bad customer service

Really need to work on time management! My wedges were obviously expired!

Awesome and clean

Everything is very rich

This location totally fail! No one server in front of desk when I go! I wait 2 mins and there are more than 5 people work there !!!!! Later I need to speak 5 times keep repeat to order my sandwich. The people take my order didn t take attention. And after order they forgot to make my sandwich!! I respect people English is second language, English is not first of my language either but this location they all speak their language when they work. And cannot totally understand when u order in English with them. What s wrong with this location!!! Also the sandwich I got is not hot!!!!! I don t want to come anymore.

Honestly, this location is terrible. Today I spent 20 minuets to get one coffee... And this was a good day. All the go workers are walking around and presumably doing something, but its not helping the people in line. It seems like their management only cares about drive through times.

best food

Slowest Tim Hortons in Canada.

The staff here is very rude they shout at customers for no reasons if u guys are so frustrated don t work then start giving respect to customers they don t serve fresh teas and coffees and don t even stir it well if we stood for a sec in drive thru to check they start yelling this is not is acceptable!!! Worst customer service

Most incompetent people that are in the service industry this location needs to be evaluated by the company takes forever for food never have what is advertised always get my food order wrong went back and they made the wrong stuff 3 times avoid this location if possible also the dining room is full of non paying customers and crackheads and dealers using washrooms and using tables that are ment for customers

The place is great

Please clean store and washroom please

Customer service is vary bad the lady who work there her attitude is very rude.when I asked her a price but she yelled at me for not answering

This place is full of rude teens at lunch and after school. The food is always wrong. The staff speak hindu and not much english. Owner and staff are same group, no white staff. Restaurant is not clean or well maintained.

No judment

This Tim Hortons needs a serious audit and review from Head Office. As soon as you walk in, you get a very expired feel, not very sanitary, staff speaking and shouting in their own language, Tim Hortons is a Canadian iconic brand, so Speak English or French in public atleast and save your mother language for your household. This review is cause I never walked into a coffee shop, specially a big name like Tim Hortons and couldnt find a single Gift Card. One empty envelope, when I asked about it, they found two old cards from Christmas with Christmas design, we are in February already. If you go to a Starbucks up on Kennedy, you will see the presentation in the front. It is a sign of incompetent people and management when you are missing little things like this. I mean it is not even something minor, it is your front desk, first impression matters, no? This is a sign our society is deteriorating fast :(

This employee used profanities with me. Started arguing with me. She then called me a mother$%@^@. Then refused to serve me coffee. Extremely unprofessional employee.

The cleaner closed the washrooms from 5-5:30... cleaning during supper time? What is wrong with the clowns who work here?

Coffee, donuts and salads are always fresh with quick service. Have comfortable seating to relax with friends. Special mention also on the pleasant manager who is a hands on.

They gave tea without sugar

Only good thing about here is the parking. Burned bagels, dirty atmosphere no good service at all. By far worst Timmy experience in 4 years of being here,including the ones in downtown Food

The worst Tims experience ever. I wont be returning. The manager is rude and should consider going back for training. What kind of customer service is this??? If you dont respect people, dont expect to receive any respect at all!!!!!

Typical Tim Hortons.

The staff was not fully cooperative with taking the order properly.

One of the worst service and staff we have ever seen, they where and making fun of each other instead of serving the customer and not using gloves while preparing food.

Work customer service, staff in the morning on dec 10 2023(at 06:00 am ) are the worst staff i have evern seen. Not at all giving minimum respect to customers, moreover scholding the customer for asking for the fresh and hot four cheest. If you want minimum respect and better food, dont visit this place. Worstttttt stafffff. I hope the manager will retrain the employees how to treat the customers

Reallllllyyyyyyyy loved ittttttt

Always dirty