Tim Hortons in Scarborough
627 Pharmacy Ave, Scarborough, ON M1L 3H3, Canada
About
Located at 627 pharmacy ave, Scarborough, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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Most Mentioned
Never enough staff. Disorganised. Forever in line. 10 minute wait for order today.
Very slow service, unwelcoming staff, baked goods are obviously not fresh. Always disappointed with this Tim Hortons. Staff’s are not showing any urgency even though how much people are on the line. Staff always look clueless. They should hire new people. Service always sucks here
On my recent visit, I ordered an iced coffee, but what I received was disappointing. The coffee had almost no actual coffee in it—just a cup filled with ice. This isn’t the first time I’ve encountered issues at this location, but it is particularly frustrating because I waited over 10 minutes for the order to be served. Worse still, the staff member who took my order, an older woman wearing glasses, was incredibly rude and unengaged. She didn’t even notify me that my order was ready, leaving me waiting unnecessarily. This kind of poor service and product quality reflects badly on your franchise’s reputation. As someone who has had multiple unpleasant experiences at this location, I feel compelled to bring this to your attention in hopes that improvements can be made. I value the brand, but this specific location is diminishing my trust and loyalty to it. I hope you take the necessary steps to address the issues at this franchise and ensure that future visits are more pleasant for all customers.
I don't know the reason why they have put up kiosks to order, I have ordered & expecting them to call, no they didn't, I went & told them my order number, they were clueless, I again calmly explained my order, the woman in spectacles most likely south asian, have asked how do you like it, while I was saying about the pastry, she with her ATTITUDE said I'm asking about the drink, I was speechless and had to repeat again, at the end, she forgot to warm up my pastry which I said twice, then I asked again, luckily the other girl took the pastry & warmed it up for me, To conclude it, either remove those kiosks or train the staff to check orders from kiosks. 2 star because of the girl, or else I would have given 1 star for the service I got from that woman.
The old lady at the counter(7pm) was very rude not only to us but even to the other customers too. She didnt even have the basic courtesy to wash hands before touching food items. Even to the little kid she was was talking very rude..other staff are really friendly except for this old lady she doesn’t know how to talk or behave with customers Im never gonna comeback to order from her just hated to be here!!!
The morning ladies are great. Super fast and very nice. The evening men are two of the worst workers I have ever seen. If you go in the evening, expect to be waiting at least a half hour for a food order. I would have given this Tim Hortons no stars if it wasn’t for the morning ladies. They deserve 5 stars. What I don’t understand is why management only has two people working most times. That’s not fair to the employees. I will NEVER go back to this location in the evening.
A Nice Tim Horton’s located in Pharmacy. Service is Good Ambiance is excellent Restrooms can be maintained better
Please educate your staff on what appropriate behaviour is around a service dog. My dog was needed during a medical emergency but was distracted by an associate petting him. This could have cost me my life.
Had bad experience with my coffee. Staff doesnt know how to communicate Very slow service Food : 1/5
Very good service I like there vibes
Too busy with high schoolers. Vegetarian options: Very limited. Food : 3/5 |
Always fresh coffee and food
Very personable staff
This is not the first time I visit this Tim Horton always busy and to buy a coffee y need to wait more then 20 minutes In this place I think you need to hire more workers Food
Very fast and clean store!
Its open til 11 pm. Its 10:15, but they wont allow a customer to use the washroom. Unacceptable and possibly illegal. I will be speaking to the DM about this.
Good service and food
Poor and slow service. This location always has low staff and long wait times. Avoid if on rush came back to reiterate still same slow service
No proper customer service. The old lady with the glasses should first learn how to behave and talk with Customers.
To to the all employees, i think you guys didn t learn in your training how to treat your customers . So my humble request to learn it again and then only serve to customers please
Behaviour of the owner or manager is too bad....
Worst tim hortons employees in scarborough.
Yah, this is Timhortons
Over priced. Bad quality food. I am done supporting this poorly run business. Sick and tired of dealing with untrained unprofessional staff.
This timmies is probably the slowest timmies in toronto. Terrible service.
Great cup of coffee fast and courteous service
The staff is VERY SLOW, unprofessional and rude, especially the old lady. Seems like there s nepotism going on in terms of hiring as well! Sad that this is happening to Canada. I m seeing many bad reviews about the same factors but I see nothing changing.
Always on point on services
Very very slow and worse service. I just order today early morning in person .my order was medium ice caffe and potato wage they waste my 45 min for this order. All ladies very very slow . So many old people complaining their service but no body answer nicely
Got my order just right.
Very unhappy about recent visit to listen to the worker complain they had to make a toasted bagel with butter and was so rude when giving us our drinks. Worst experience weve ever had.
They dont gave me My order complete
It is such a bad experience in here. The old lady who worked here was so rude to customers, making comments on other customers when complaining, and the options available were probably not mentioned. I can understand that working hard is tough, but hospitality should be proper when you are in the service industry, and we are paying for that...
Increase the staff please
Fish & chips was excellent. Kid-friendliness: Lots of amusement facilities Food : 5/5 |
The girl working has very bad behaviour.She was so rude and didnt take the order well.
Every time I order they give wrong order.
Staff are very nice.
I came here around 7pm on a Wednesday. This is how my conversation went. Barista: Yes? Me: Can I get a cinnamon raisin bagel? Barista: NO. Me: What kind of bagel do you have? Barista just points her finger towards the left over bagels. I choose one and she makes it. Me: thank you. Barista: No freaking response. Well, if this is how you treat your customers, you are for sure going down. Learn or train your people how to greet and treat the customers.
My recent visit to Tim Hortons at 627 Pharmacy Ave, I ordered my breakfast with Dark roast coffee, food is great, i was completely impressed with their professionalism and customer service specially staff named Nila. Thank you.
Garbage overflowing out of trash bins,garbage throughout seating area absolutely unacceptable
The people working in evening shifts are terrible,they don t listen what Coustmer is demanding,it happened with me 3rd time.the guy make my coffee wrong mostly.
Manager was rude, she was yelling at customer who ordered something he didnt want to and was asking her politely to change it, but she shouted at him saying cant you see and read before ordering.
My recent visit to Tim Hortons at 627 Pharmacy Ave, Scarborough, ON M1L 3H3, was marred by a disappointing experience. The employees bad attitude and lazy demeanor made the whole encounter unpleasant. Its a shame to see such a renowned chain tarnished by lackluster service.
The lady in the evening shift on Wednesday was unnecessarily rude. If you can t be nice you don t have to be rude with your customers when all we need is a coffee that we ordered very politely and with a smile on face.
Sadly, very understaffed... often theres only one person whos both taking and preparing orders. Waste bins are overflowing about 50% of the time .
This Tim Hortans is always understaffed any time of the day
Dietary restrictions: Need soya milk can t tolerate dairy products Food
There is one old lady who works here. She is really very rude. Her tone is so rough she doesn t know how to talk to a customer politely. She is always yelling. However, the other staff is good.
My recent visit to this tim left me thoroughly disappointed due to the unprofessional behavior of one of their staff members (old lady) Despite placing a simple order for a medium Strawberry Watermelon Quencher, a medium French Vanilla, and a medium Iced Coffee, the service was incredibly slow. After patiently waiting for 15 minutes, we approached the cashier, only to be met with rudeness and a lack of accountability. The staff member in question seemed indifferent and lacked professionalism, which was evident not only in her demeanor but also in her interaction with colleagues. Its disheartening to see such behavior in a place meant to provide quality service to customers. Tim Hortons should prioritize customer satisfaction by ensuring all staff members uphold a standard of professionalism and respect.
They keep forgetting parts of the order. Please check your order before you go people, something might be missing.
I came this tim horton Sunday at 8 pm and the two staff that were there were really rude. Id prefer go to another.
Ive been coming to this cafe for a year because Im passing through, but the ladys treatment is terrible, shes always the same, scolding people. always dirty if you want to have a bad day come to this coffee an
The cashier had a disrespectful attitude. I order a m&m cookie and a chocolate chip cookie and the cashier give me a muffin instead of the chocolate chip cookie. I told him that s not what I ordered and he started being rude and disrespectful to me, so I decided I no longer wanted the chocolate chip cookie. Then I left the store.
I got a black coffee today but forgot to ask for the sleeve because I was in a hurry. Black coffee is hotter than with milk or cream. I wish servers at Tim hortons provide sleeves regardless with or without milk/cream when serving very hot beverages. That being said, Tim hortons is always a go to when it comes to coffee. Think Canadian first.
Terrible place to come. Customer service is horrible. Order 6 drinks and the person threw the tray at me and placed the coffee to far for me to reach, they have a plastic barrier that seems to be have used during covid so you cant reach comfortably. It wasnt even busy. I came here a few time hoping that it was a 1 times issue but it was not. Highly avoid this place if you can.
Rude staff and dirty location
Always great coffee affordable snacks excellent donuts
Most of the time, I get good customer service at this Tim Hortons. Of course, the food is great, so I have no problem with that.
Poor customer service from supervisor. She was rude towards her staff. No please/ thankyou...So unprofessional. Not the place to get your morning coffee.
Notice they have reduced the sizes of their tidbits.
Amazing
Update: If you see more than 3 people in line, just avoid it. Self order machines dont work at all. Mobile orders dont work. Even with 2-3 people behind the counter, its only one person slowly doing everything. The person takes your order. They run to make the coffee. Then go get your sandwich or whatever. Its just so unbelievably slow. When your are in a rush and can afford to spend 15 to 30 mins waiting for your coffee, just dont go here. Go up the street to any if the other ones in the area. Original: Its Tims. Service when I was there was okay, but it was really slow. Staff seem to take their time slowly walking about and doing their thing. Youd think that when the line was that long, they would do things to help move it along, but they dont. Ive seen many people get fed up with waiting and just leave. Its a small location and feels cramped. No drive thru, which may be a blessing as you could be stuck in that line for a long time. Some free parking out front in the plaza. If this is your pmly choice for Tims, okay, but Id try other locations first if available.
Today at around 8:10 AM . I experienced the worst service from the Tim Horton s employee who were at the cashier . I assume that the company didn t educate the staff on how to serve the customer with respect . Since we are paying money.
Effort made. Thank you. Courteous and friendly. I appreciate it!
The guy named Rashid did not let me use washroom even though the store was open I came at 9.37 pm . He was so rude really bad customer service . He said me at 9.37 the store is closing in 10 min even there was time of 25 min to close store . Worst experience ever . Wil never suggest someone to visits this Tim hortons .
Everyday coffee place.
Not good place for sitting
Very good
Clean fast service
Branded.
20 mins to get wrap?
Very worst customer service. First of all stop employing only Indians in all the tim Hortons please. They think this is their country and they behave very rude. I ain t talking about everyone here. I am waiting for more than one hour whoever came after me they had their supper and leaving. And I am still waiting for just a lemonade medium and chicken wrap.
Its time to let the management know that the service the employees giving is really bad. And i believe im just not the first person to give this review. I have seen many comments too. So rude and not at all nice except that one guy, he is really nice. Ive experienced more than 3 times as if now.. There are two ladies , they are very rude.. The ambience is good but not the service.
Good experience Parking: Good location for parking Wheelchair accessibility: Yes
lack of staff to provide good care
The worst customer service ever, the owner leave two employees to safe money. Its my last time I go there ever. Also they didnt have a basic bangle. Smh
Good ambience however not that happy with the customer service as i have noticed on multiple occasions they try to upsell stuff and charge you wrong amount and if goes unnoticed you end up paying more for something as simple as coffee. Overall good
Disaster...avoid this location if you need normal day...very bad place in every aspect...have not seen such impolite and disrespectful person in a long time... St Service
They charge 10 cents for tap water.
One of the worst locations
Service at this location is always extremely slow. Only two employees working most of the times at a slow pace, not acceptable.
Too bad service
Terrible. Slow service
I got my food on time
Food almost ran out, service was somewhat ok, and the atmosphere was great.
Nice
Fast service good coffee good donuts but they need jelly donuts back. Did they list the recipe?
The ABSOLUTE WORST TIM HORTONS CUSTOMER SERVICE 20 minutes to make 2 bagels and coffees. Staff are unorganized and untrained and slow as molasses. The owner should be ashamed.
Clean store .......still cant believe it used to be a bank of Montreal
What did you do to the coffee its light water down instant coffee its horrible
Real comfy setting with quick service. For the size of this Tims great seating options. Quite well kept and clean. Staff was great, and efficient. Food
The staff, which is not suitable for such a large business, is very rude and sarcastic.
Longest wait at a Time Hortons in my life.
Thorough unprofessional service by VANITA. At first, She denied to accept Tim Hortons survey coupon of 1 dollar Ice coffee/French Vanilla of any size saying the coupon is not obtain from this store. When asked about where it is mentioned coupon should be from same store, she did not have any answer. Then after talking to her supervisor, I ordered for large ice coffee with extra cream and LESS ICE. All VANITA gave me is more than half glass of ice in the coffee. Would not recommend the store for coffee. Kind request to store manager to inform workers not to mention policies which are not mentioned in Tim Hortons policy.
The best place to get great sandwiches. Great service. Professional staff. Bless Food
I asked for a vanilla iced coffee with oat milk but they don t care enough to make it right. Anyone can clearly see from the side counter that they put cream instead of oat milk because my iced coffee is always too light. I let it go once but it s happened more than three times now.
Sorry by my opinion. I ve ask for a glass because the coffee was too hot. Service told me to wait the line. I insisted. Service told me to pay the glass. I ve never see that.
Service is horrifyingly slow. 3 people ahead of me for walk in service and it took 15 min Short staffed. Only 2 people working. I will never go in there again Food
I ordered fall special Pumpkin Spice latte and my order was less ice with extra cinnamon sugar on top I repeated it twice or thrice but still the lady didn t got the order and gave me more ice and less cinnamon sugar and I tried to talk with her after I tasted it she was like I can t add cinnamon sugar now and just left me without any output really and started looking here and there without any apologies what the heck seriously I have had same latte with same order in many Tim Hortons around in Toronto ..no one treated me as worse as this poor service because cashier is not able to understand the order and they are not courteous enough to actually either correct it after the complaint or replace it Manager need to train this people again on priority..her name was Akaansha or something like that because she refused to give me the name but whatever I read from tag is this
Very very slow service....
Ill let the pic and video of the mens bathroom speak for itself. Granted some idiot made an effort to trash the bathroom but the fact that it was still like that and hadnt been sealed off till it could be cleaned means either staff neglected bathroom cleaning or someone had seen this and didnt think it was enough to warrant immediate action
Servers socialize while customers are waiting for their orders this woman server poured the sauce heavily on the sandwich that I ordered, and i had to throw it away
There are very few staff.
Very poor customer service at this location. Extremely slow service to boot. I switched to McDonalds for my morning coffee, breakfast, etc.
I was just informed that my 2 sons were in your Timmys around 1:50 yesterday afternoon . They order using the self sever option . 5 people were in line ahead of them . They had 12 people who ordered after them receive their orders ahead of them they ended up waiting 35 minutes for their order . I work in the food industry and that is unacceptable.
I asked for 2 sour cream glazed donuts and a m double double... I get a 4x4 and 3 chocolate glaze ... they said I said the order they gave me.. double double and sour cream glazed sounds alot different then chocolate amd m 4x4... the insisted I ordered what they gave me and where very rude
The service was great, and there were a lot of people in line, I ordered on the machine about 6 items including coffee and lunch, and I didnt have to wait more than 10 minutes, also the service was just awesome. I would love to have more visits to this place.
Usually the service here is okay but there is one lady who is completely unprofessional and abnormally rude, was yelling take it to people waiting for coffee and was so awful to deal with I just recommend someone seriously look into employee performance. I m sure she gets complaints daily, she s much older than the average employee and I ve witnessed her yelling at another customer in the past. Just unacceptable
Food
Please alot proper number of staff..there was just one staff to do all the online and walk in order..that kind of the service is bad.In future pls add more people in line. Thanks
Horrible service, the aged Indian lady happened to be very disrespectful...hilarious
As usual
ordered copcino but they give me coffee.
Always value for money.
I went there to order food, but I saw the Manager talking to one customer with disrespect, Manager seriously needs to learn how to talk to her customers, idk who made her manager, because she really lack basic manners. You cannot be derogatory to your customers.
December 16, 2023 around 3pm. Went there recently to grab a cup of coffee. A Bangladeshi lady working there was serving us. We wanted to use Tim Hortons gift card, and she asked my wife to swipe the card. She swiped the card, but the card reader was not working. She insisted we swipe the card again and again. The reader was not showing any information whatsoever. We told her that its the card reader and to scan the card at a different reader or input the details manually. She was super rude and unprofessional. She said my wife did not know how to use the card and was disrespectful. We canceled our order and went to a tim Hortons 5 mins away from this location. The gift card worked right away without any issue on the first try. Requesting Tim Hortons to take action against this rude, offensive and disgraceful employee at once. Another lady in front of us had a similar experience and the same lady did not even try to help her to accommodate. This lady needs disciplinary actions to understand how customer service works.
Just what I want for lunch.
Disrespectful and unprofessional cashiers. Left an item on the order screen and charged me for something I didn t ask for. When I pointed it out she just asked if I wanted it and seemed annoyed when I said no. If I wanted it, I would have asked for it. Manager? Proceeded to give me less money than owed. Either I was over charged to begin with or they re running scams. Either way I will never be back.
Friendly service
Just ordered a couple of beverages using the Tim Hortons mobile app. Order came thru within minutes and was made just as I had ordered it. The store was clean and the staff was friendly.
Very slow service at this location. Its quicker to go through the drive through at MacDonalds.
Polite servers
Worst location ever! It s my closest one but every time I go there. it take 10-15 mins to order and then get my food/drink to find out they messed up for the 50th time. They are really rude they could careless about what you wanted. FIND BETTER STAFF and MANAGEMENT!!!
Good
Absolutely the worst service at this location. I stood at the counter for a few minutes while the 3 employees ignored me and talked to each other. I finally had to ask if anyone was going to serve me. When I finally asked for my meal the employee just walked away and didnt even wring it in. I just left. Never again.
Thx for fast service today.
Excellent
Poor customer service, very rude
Quick service
The staff who work here have either lost their soul because of the job or they are just miserable in general.
Slow on a good day. Slow in the morning when you need to get in and go to start the day. Extra slow on the weekend Always Understaffed. Management need to increase staff. Failure to do so = bad management
Very bad experience. Today we ordered one sausage on home style biscuit where i was served with two sausages which was charged to me without my knowledge. This happened before as well . Every time we order something Either they dont give the full change back else they just add something .. are they running thr own scam . And yes ! No customer service ! No way of talking !
In 10th October I have ordered a Pumpkin spice tea latte with Oat milk ,But i was so disappointed because ,the team member put expresso shot in Pumpkin spice tea latte and it was nightmare for me and i bring Tea at home and i can not drink that one and throw away.Team members should be more trained in regards served the customer .Very disappointing.
The energy here is always so chaotic staff doesn t work together. There ll be one person taking orders, making the coffee and then making the sandwich. Forever slow regardless of time of day. Staff has an attitude 95% of the time. It will literally be a 15 minute wait for a simple breakfast sandwich. There is, however, one young lady probably early/mid 20s who doesn t work often, she s a pleasure.
Top and fast
The best coffee I drink from here
Rude sales person, no manners at all.
I order a black coffee 2 sugar but never taste the sugar do they stir the sugar in the cup or just put it in the bottom call it a day even a friend say the same about but has double double he cant taste the sugar in his coffee Maybe they need a spoon to stir
We came to this tims multiple times a week, all the times, early in the morning at 5 am. There s a guy called kumar, he is very friendly and cheerful everytime we come in despite it being so early in the morning. Loved his service.
everytime i bought coffee with extra base i taste like normal coffee . nothing make sense for saying and paying for extra base!!!
Cute place, cuter employees.
Pretty good, quick service, and they know how to make my fav chai tea latte!
Sometimes its backed up with a bunch of school kids but staff do a good job keeping up with orders
DO NOT GO! I beg you I got my little sister a hot chocolate and after a while of her drinking she said it tasted off. I check and the thing smelt SPOILED, it had chunks of milk floating around and she said she didn t feel well. I returned inside, it was a few hours later so the staff had changed. I told the lady serving this and she just shrugged and said that was a different group of staff. what do you want me to do? I told her that doesn t matter and that they should check their problems but she kept dismissing me and asked if I wanted a new one, heck no! I m just worried for other customers who could have been served the spoiled milk. So I start walking out with it and she then quickly stops me probably thinking I ll report them or something. But her attitude was absolutely horrible and wouldn t even apologize on behalf of the location, now my sister has to suffer the consequences due to their mishandling of quality control.
