Tim Hortons in Scarborough
1621 Birchmount Rd, Scarborough, ON M1P 2J3, Canada
About
Located at 1621 Birchmount Rd, Scarborough, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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ZERO STARS!!! AVOID! AVOID! AVOID! AVOID! AVOID! There are many other Tim Hortons in this area. Do yourself a favour and go there instead to safe yourself headache & frustration! Thank me later! It normally takes a lot for me to leave negative reviews for a business because I myself am I business owner and I understand how hard it is to conduct business. I have over 100 reviews! 95% of them are positve. But there are certain businesses and locations that need to overhaul their business practices or owners who should "NOT" be in business. This Location is one of them! TO the OWNER & HEAD OFFICE! If you read reviews, you need to seriously conduct a full review of this location and it's business practices! This location needs a new owner because the current does not care to fix the ongoing issues here. Read the other reviews and see how many other people complain about this location and the ongoing issues here and lack of customer & care. I've lived in this area for 8 years. This is the closest location to my house. But Me & my family have an ongoing joke of how we all avoid this location on Ellesmere & Birchmount. There are so many other reviews that state the same. There maybe a REAL problem here if SO MANY customers actively drive to other locations further away to avoid doing business with this place. Here are some of the many issues I've experienced here. Constant broken equipment that is left for long periods of time without being fixed. "Our ice cap machine is broken" "We are out of eggs" "Credit card machine doesn't work" "Our toaster is Broken" - This one was funny it went on for 2 weeks Not to mention, the orders are consistently given wrong. They have overcharged me in the past and I've let it go because whats the difference for $1 or $2 Against my better judgement, I went there today because i thought it would be convenient due to my route. I ordered my usual and they overcharged me. I ordered one combo and 1 extra sandwich and paid for it. And left the drive through. As I started driving I realized that my usual order was $2 higher than normal. I realized that they probably added an extra hashbrown, which costs $2 to my order. I said okay that's fine I'll take the extra hashbrown I paid for ill eat it later but let me check my bag. To my surprise there was only one hashbrown in the bag. This really upset me because they messed up my order yet again & I knee this location would fo something like this & I said to myself "DO NOT" go here but did anyways. So I made this mistake giving this location another chance and my business. This story gets better. I went inside to let the employees know what had happened and multiple employees claimed that this is how the order works and the hashbrown is in fact charged separately. I told them this is my usual order and I know the exact amount I pay everytime and they were insistent I was wrong and I told them to get me the manager. The manager comes out and she looks less than impressed and almost angry that I am bothering her. She isn't making eye contact with me and looking elsewhere the whole time we talked and acting like I'm wasting her time. I made her ring through the order correct for her to realize they overcharged me and gave me less than I ordered. She finally refunded me the $2. Not once did she apologize for the mistake until I told her that maybe they owe me an apology. I realized at this point this is a standard practice at this location. They basically overcharge people in the drive thru and these unsuspecting people leave or don't pay attention to their total, because this isn't the 1st time its happened to me here. This makes this location all kinds of extra money everyday. Imagine overcharging $2 only 10 people in 1 day that's an extra $20 in their till. This is shameful behavior. Tim Hortons, please do better & reevaluate this location and the owner. They do not deserve this location.
Did not complete my order and no refund at the time. Was asked to come back in the morning because stuff was not trained to do refunds. Manager was very helpful and quick with help the next day. I do not recommend the app to order as inventory is not updated.
These guys don’t fill up your cup. There’s an inch of space left when they pour in your tea or coffee. When you ask them to top it off they say it will spill. They’re lazy and are ripping people off. Also let me mention that when I lined up they were more concerned about having their own conversations than helping out customers. How was I waiting for someone to acknowledge me when there are 8 of you standing around. They need someone who specializes in customer service to train them.
The absolute worst experience. Every. Single. Time. I go back every single time thinking it’s most convenient for me and maybe they’ll be better the next time. However, they fail to even meet the basics each time. Either they fill up the coffees and iced capps way too low as if we’re only paying for 3/4 of a full cup or somehow they manage to mess up the food orders. Whether they’re SO busy or there’s no line up at all, they still mess up the orders. Today, I ordered a bagel with extra butter and 2 slices cheddar cheese, a sausage biscuit combo (with hashbrown and coffee) and medium iced cappuccino. I was already disappointed with the iced capp. being filled so low but I was already tired of complaining from previous orders so didn’t say anything. I double-checked all items were in the bag and drove off only to drive 20mins away to my destination to open the food orders and see that they forgot the cheddar cheese in my bagel along with the egg portion in the sausage biscuit. RIDICULOUS. I’m so furious and disappointed. Once or twice, I can somewhat understand. But every time, busy or not, that’s frustrating. The quality of the food and quality of service is so so disappointing at this location. Employees just don’t care even when you do complain and their responses are so heartless even though you’re paying for what you order. 👎🏽👎🏽👎🏽
If there was a zero star possible I would even not zero it would be 100 negative star the worst ever Tim Horton I’ve seen in my history of visiting Tim Horton, at 4:30 pm Saturday not even in the morning rash waiting more than 10 minutes not even anyone ask what do you want I asked for a manager told no manager available asked a supervisor a lady showed up the worst ever person and a supervisor position extremely rude saying it’s not my fault go talk to some one we have shortage of staff But where I can see kitchen was full of staff there was no balance between drive through and walk in I’ve seen too many Tim Hortons they are doing excellent job it could be a result of just lack of training My recommendation is to send manager and employees for retraining to training centre or bring some other 5 star employees from different location to train the manager plus his all employees
Worst service ever. From the speaker order taker cuts you off and sounds annoyed that you need more than a coffee. Went to the window asked the white foreign lady a question and she rolled her eyes and called over this Muslim lady who just seemed annoyed to be there. No customer service she very rude. DO NOT WASTE YOUR MONEY HERE! ESPECIALLY FOR BREAKFAST!!!!!
Don't expect to use or gain rewards here. The scanner never works and when it does work, they ask to physically hold your phone or card and bring it inside the drive thru window to scan it. Your asking for fraud chargers on your card if it's on your phone. Good luck! Why is this place a Tim Hortons if the rewards program never works. Note: I can't respond to Tim's Hortons Owner response but I have contacted Tim Hortons several times and no one has responded.
DO NOT VISIT THIS PLACE. I had a very disappointing experience at this location. The service was poor, and I felt uncomfortable while ordering. As I was placing my order, three more employees approached, seemingly more interested in observing what I was going to order rather than assisting. This is not the way customers should be treated. Additionally, I ordered an Oreo cappuccino but was given a regular cappuccino instead. It was frustrating to witness the staff gossiping about personal matters, such as their ages, which was disturbing while I was dining. Thank you for ruining my day .
Ordered through Drive-through but the crew member William was very rude and aggressive on top he is argumentative, I got my Tim bits in this paper
Having a Tim Hortons in the Oshawa hospital is very convenient. The staff are very friendly and very festive for Christmas. I wish they would stay open 24 hours as people in emergency and visitors would appreciate that. All that s available is vending machines with garbage in them.
Good
Very friendly environment and friendly staff.
Fast service and friendly staff
Worst service. Coffee is always not hot enough and they get upset if we ask for replacement.
Food was cold and coffee was bad taste. Very uneasent experience. Upon calling store no one responce. The staff only care when people buy and thats it. Careless and non customer service staff
There are no points for a long time (more than 1 year) (the scanner is broken for a long time). Is this an operation of a large company?
I was waiting 10 mns. There was no busy but all acting like busy
This place is not clean. The lady who made my breakfast touched her dirty phone and talked to someone and cleaned the work table with the dirty clothe with that same dirty hand she made my breakfast with out washing her hand or put on the gloves. She touched the cheese and biscuit with that dirty hand. I think she is by he supervisor because she is yelling at her co- worker.
I asked for a blackberry drink with no ice and they filled the cup only half way. What a scam.
Brutal service from start to finish *Since I cannot reply to your templated response Ill add it here. Ive been to some terrible locations but this was, by far, THE WORST. Im not filling out your form so you can pretend to look into it never to hear from you again. Warm regards -Evan
For some reason, the servers here are rude very rude. Especially a server by the name of Ella that worked on November 8th at exactly 8:50 p.m. if she feels that she has authority by speaking to clients or customers the way she does I would not recommend this location I wouldnt go however if you want a nice friendly service go to Warden and huntingwood or brimley and huntingwood.
Coffee and breakfast muffin is just ok. Person who was taking order at drive through was so rude to us. 1 for service. Not coming back here again.
1 star for being rude to me by your drive thru staff at 7:25 am today. Breakfast is also not Good.
The hijab girl working in the morning is rude.. worse customer service..
The only place where I come with my family and friends and drink fresh coffee. There is plenty of parking space, a slightly green hill where you can sit with friends and enjoy a coffee. Note: It is not a place to come and sit with children because there is not much space.
This place is well known for giving cold, stale farmers wraps. Avoid!
On September 20, 2024, at 10:45 AM, my wife and I visited this store, where we ordered six muffins and some coffees. To my surprise, the muffins were placed upside down in a paper bag. I asked the attendant [an Indian girl] at the counter if she could put them in a box instead, explaining that we had bought six muffins and that it would be more presentable since we intended to share them with family and friends. She insisted it was against the store policy. When I requested to speak to her on-duty manager, she informed me that the manager was off that day. I found this frustrating and a poor example of customer service. That was not the first time we bought 6 or more muffins, but it was the first time I got them in a paper bag instead of a box. I plan to report this issue to the management to express my dissatisfaction with their policies and service.
I paid my bill in drive thru. She said not going thru I pay again. I ask her my both bills. She said call your credit card company I can t give you receipt. And said get out here we are busy. I went inside I ask any manager here I want to talk to them another lady said you have call later. Then I called someone answered said manager is busy you can t talk to her. This is a way do customer service at Tim Hortons. The mean time I call my credit card they said charge went through 2 times.
I have been going there for a long time. They always give good service.
No free water? We got 2 coffees and asked them to refill my empty water bottle. They refused and asked us to buy water. Really? Food : 1/5
morning, is there a queue, is one ticket office working? why cant it be when many people are open two or three cash registers in the morning, they just walk behind the counter one after the other
Good place, but coffee is okay sometimes
This was the worst Tim Hortons experience I ve had. The staff s behavior was poor, the service was terrible, and to top it off, my order came with a hair in it and I didn t even receive an apology!!!!!
Terrible service Cold food Coffee tastes like crap. Maybe grounds used a few times Food : 2/5
This location has a problem with the scanner for Points every now and then especially with roll up the rim their scanner didn t work so we didn t have a chance to win or get points for what you ordered. Also, Time to time their debit machine doesn t work so if you don t have cash, you can t get a coffee. The problem has been since last year they make so much money you think they would have this fixed already and they don t. They give you donut sandwiches without a napkin without putting in a bag they give you tea without the sleeve so you don t burn yourself. I also go to the Tim Hortons by Victoria Park and 401 , it s the best store ! I went today at Tim Hortons at Midland just south of Ellesmere , there s a scanner at the ordering station and at the ordering window . A sleeve was provide for my tea , with out asking my sandwich in a bag with napkin. The Birchmount / Ellesmere store should learn from both stores .
The people working there are very nice and respectful with customers
The employee are so slow and rude with me and more over debit card machine never works, points card machine never works
The worst people working at the drive through the women with scarf and there was a guy refused to give me my order after I told them I paid for the extra cream she just told me take you money and go this is ridiculous very disappointing behaviour been coming to this place the past 3 years and today this is what I got 100% unprofessional staff specially the black women with a scarf
Neethu gave most horrible customer service. She refused to use my discount. And then took my money anyways and said she s unable to refund it, and come back another time. When I asked to get my order anyways, she said no. I m out $20 for this order and was scammed by these workers.
There is a long queue of customers, there is only one employee working hard outside, and the employees inside talk nonsense and dont care about the customers outside, so dont go.
Ive been here twice and ordered at the drive thru both times. And both times, the scanner was not working so I would not be able to get points or redeem offers through the app. The employees did not offer me a receipt so I could potentially collect points at a later time. This morning I ordered the maple bacon on a cheese croissant and the food was okay but definitely not worth $6.00 for the sandwich alone. Its understandable that issues with the app will happen but Tims should have alternatives in case the scanner isnt going to be working and the employees should be telling customers how to collect points.
It was busy, but they are pretty fast.
Disgusting service,I waited standing at the counter for 10 minutes to be paid attention to.They did not listen to my order to the end,twice interrupted me with a question is that all? while I ordered food.I brought my money here and regretted it.Manager should not sleep
Awful. I could not use the offer and get the point because their machine was broken. They prepared the order wrongly. The taste of the coffee was awful. The worst experience from Tim Horton Food
Parking: All Tim Hortons locations are very convenient to meet friends and business men .most of. the Tim Hortons restaurants are clean; quit ; a nd cozy.In most location there are sufficient Parking spaces. Food
Worst Tim Hortons for mobile order. They ignore mobile order and act as if they don t exist. Update: This now happens to be the first Tim Hortons without toilet papers.
Easy to get by drivtru
such a bad management . What the hell you doing guys . this is not your own tim hortons Behave well with the customer . Food
Rude to customers and always they re scanners are down. Accept cash always.Hate this place.
Ice cold farmers wrap was not cooked through. It made me feel physically ill. When I told the older hijab wearing lady at the register the wrap was inedible, she smiled & laughed. She thought it was hilarious. What is wrong with you? Avoid this place at all costs.
Employee name Arisia is very rude. Employees dont fulfill the customer requirements.
POOR CUSTOMER SERVICE!! I wanted my iced capp less cream (which i always ask at any Tim Hortons location and would gladly modify my iced capp). This location DID NOT! The server still had to call another staff and both told me they cant do it because that is how they do the iced capp. Really??!! That is why there is a so-called modify as per customers request. Wont go back here! I was just around the area thats why I ended up getting my Iced capp here but not anymore.
Vegetarian options: Wrap was not tasty and very small Food
Nice tim hortons location with lot of seating area with good ambience and view from outside
Coffeee
Unsanitized. Terrible service.
This is by far the worst Tim Hortons location I ve been to. Unfortunately it s the only drive through in my area, which is why I decided to give it a second try. Although I will get my lazy a$$ out of the car at a DIFFERENT location rather than go here or suggest anyone else go here. They can t even scan the rewards on my Apple Watch, therefore they probably can t even scan it on a phone without taking the phone from you. Their excuse?: Their cord isn t long enough. The first time I went here, they said the transaction didn t go through when, in fact, it did. And I had already left. Luckily head office fixed that for me because this location doesn t have the skills for even basic customer service. Starbucks is only $1 more for a basic coffee and it s two streets over, just save yourself the hassle and don t bother at this Tims.
Very bad customer service I told her to toost the tea biscuits with butter.she didn .I give back to do it for me she said no .I ask for supervisor,she said I am my supervisor very rudely said go away and doesnt give my tea biscuits back So disappointed Service
Even 1 star doesn t deserve. The worst tim hortons,the worst customer service. I ordered black iced coffee and they didn t make because they saying it s not at our policy. Ridiculous.
I drove by this morning to pick up my coffee and while I was making my order, the lady was laughing at me and was very offensive. Worst customer service and this is not the first time happening.
Got a double-double from this Tim s this morning. Don t know what I found in my coffee. It was certainly not coffee crumbles. Never going to this Tim s again!
Stay away from this location YOU PAY FULL PRICE FOR YOUR ITEMS!!!! The scanner always have issues. As a customer I cant use my weekly offers, points on phone nor collect points. This is a disgraceful.
Would have given ZERO Worst ever customer service. Rudest employees ever
Very fast and kind
poor staff and poor customer service, can t differentiate between a bagel and RG capry sandwich , charging double than normal, stupid staff fr.
They put meat in the vegetarian wrap. I have allergies and this is a health and safety issue. Employees are too busy socializing with each other, they are not paying attention to making the food. Dietary restrictions: If you have dietary restrictions avoid buying from Tim Hortons
Went to drive through. First the lady was rude on the speaker when I asked a question. Then at the window after I paid, the guy handed us a large order. I had to put the drinks in the holder. He re opens the window saying thank you sir rudely as he taps his fingers. I told him theres no one behinde me. He then opens again and says the same thing with an attitude. Not nice at all. Overall bad experience for my two young children. This happend around 10:30 am on May 4, 2024. I know people are stressed and having a hard time right now with the economy. Please just be kind to each other, it goes a long way.
Good food and nice place. Ample access. Vegetarian options: Good amount of vegetarian food Parking: Lots of parking spots.
Good service
The cheese sticks were old and hard
Staff are good, not manged very well though.
Clean environment and friendly staff Parking: Plenty of parking Food : 5/5 |
Normal Tim Horton outlet for coffee and light snacks etc.
I dropped by this location to have a beverage before going for an appointment. I placed a mobile order in the restaurant since I was with an elderly family member. I watched the cashier (Abdul) served 3 people in line (who were there after me) and and then I stood by the mobile pick up area. Afterwards, a courier came was started chatting wiht the cashier. He then handed the courier his order. I said that I was waiting for my mobile order and that I should have been served ahead of the courier. He argued that the courier was there before me. It has been a very frustrating incident.
How is it possible that their scanner is always not working?! At least twice weekly that is impossible, we have never encountered another Tim Hortons that has had this issue! Sooo must be management? Maybe they dont want to give free coffee? Its ridiculous, and seems very dubious....
The employees are very disrespectful I was once overcharged 40$ on an order. They only care about their timing and not the customers . They don t make the food with any care . Their team needs to be re- trained Food : 2/5
Awful service
Its been years since your points tap machine is not working. Should get fixed!!!you give promotions and we cant use them becauce its always broken! All time is not working. So annoying
Wrost Chai tea latte ever had. No suger. Just gave chai tea. When I returned and explained to the lady she defend her self. $$$$waste of money. Better to go home and make yourself one.
Like any other Tim s, nice to chat w/ ppl here. Friendly stuff.
Its been at least 3 weeks and scanner hasnt worked. Not the hand held nor the one by where you order. I can go to any other Tims and my app works not there. Lets get it fixed!
well , this location is giving worst tea and coffee . everytime i came i regret that why i came to this location . please someone is spending 2 or 3 or 4 $ and waiting in drive thru line so please take your time and make good cofee or tea with proper milk and sugar. people devoting their time i dont have any grudges with staff. they all r good just give your proper efforts to make someones day as awesome as you are thats it . thanks
Service with a smile, atmosphere great. Do not mind going back again.
Very bad service and unfresh food. A few months ago, l drove through, after l ordered the food, l arrived the window. The sever told me to drive around and line up again to get my food, because l need to wait for 5 minutes to get it. That means l lined up twice to get my food. I was upset but l still did it. What made me very angry is the guy lined just behind me occupied the window for more than 10 minutes to get his food. Then drove away. I thought because my skin color make me get different service. I called the headquarter to complained about it. I wondered if anyone else got the same treatment as me. Today l went to there again to buy a pack of donuts. I found later l got a very unfresh donut hard as a stone. l believe they left it over for a few days. Very disappointed with this location and will never go there again.
Very bad service, why have you put a roll-up promotion if your scan machine is not working?
Nearest Tims to me so been going there for years, but the service always leaves much to be desired, other than after 8 when its pretty empty and you can get quick service. Drive through is probably the only way to go for this location for quick service in the day time. Did a mobile order for take out today, and waited in the mobile order section of the store, with no employees helping. Manager was answering questions for a prospective employee right there, but promptly walked away from me. Other employees walking around did not pay attention. I line up and tell the cashier I have a mobile order, and they direct me back to the mobile order sign to wait, so I go wait again. Wait almost another 10 minutes. See the manager and other employees looking at me, but no help. Finally line up again, and angrily tell the cashier that Ive been waiting for 15-20 minutes now, so he apologizes and gets me my order. I dont blame the employee, I blame the manager who doesnt manage this and has constantly been rude everytime an issue like this has occured over the years. Mobile order was sent at 11:11 am. Didnt get food until around 11:30. Parking: Limited parking lot unless you want to go park further away near the burger king area. Drive through is tight and right by an entrance to the parking lot.
They have gotten my order wrong. And I didn t get my points. I come here. Not anymore. Don t go here
No wonder this has such a poor rating. The manager training other staff is horrible at her job as well. I ask for a bagel toasted on both sides (how i always get it and like it) she looks annoyed to even take my order and replies it will be burnt then is that ok... What? um no, its not ok and it wont be burnt... I told her to turn up the speed of the tray so it doesnt get burnt.. She pauses looks even more mad and says ok. (This is the manager BTW and she was training other staff at the time as well. This is how your teaching them to treat customers?) Why am I A. telling you how to do your job and B being more polite to you than you are to me when your job is customer service and I am a paying customer? She also didnt mention it to the worker almost to make sure it would burn and I had to ask her to tell them which after she did.. Bagel turned out perfect! excepttt barely any butter and wasnt even cut in half as usual.... ANNNDD I ASKED FOR A STRAWBERRY DONUT AND OLD FASHION GLAZED AND SPACIFICALLY SAID THEY ARE BESIDE EACHOTHER AND POINTED TO THEM BOTH) she gave me the jelly donut .. at this point i think she did it on purpose to ruin my experience. If you dont like working there find someone else. Dont ruin peoples day with you negativity. I really hope they can put a class in place to train their staff better and keep an eye on this behaviour. I am sure there are more worthy candidates for supervisor... For your records its a female about 5 ft has hijab on and light brown skin. Hope someone has a word with here.
Went in to buy Tim cards and the staff was very courteous, knowledgeable and patient.
The staff on the cashier his name is William he is very rude and he need more training in how to speak with clients unfortunately it was my first visit and will be last visit
Dietary restrictions: Mention it with the staff regarding the type of dietary and they are skilled enough to suggest based on your diet plan. Kid-friendliness: They are very connective and friendly, making sure that eer last one of their customers is well treated and are satisfied.
Great seevice
Good
Regular Attention with Latinos.
Easy location for a fast coffee run
Your coffee cups leak all the time. They constantly leak at the top, and at the bottom. Why do your cups leak? It is happening 9/10 times. You should improve the wages of your employees as well, given that inflation has increased the costs of living and they are working under constant stress. I recommend improving on these items for a better review.
This place is the worst among all. They never cleaned the washroom. And now they started to charge for a glass of water as well. This needs to be reported. Food
Muffin was at least two days old I donot believe if they are allowed to sell that to the customer or they think customer will not notice the diffrence ???!!!!and they say timhorton is always fresh .ha
Excellent
Okay
The service has no soft touch. This is the way the lady handed me paper napkins when I asked for, you be the judge.
Such a nice place and staff. Everyone was super friendly specially employee named kavita. All of their front employees are amazing.
Service was great
Ordered large Blackberry yuzu $4 drink but got 80 percent ice really not worth it if you don t know how to make your own drinks
Poor service. Gave a wrong order. Drive staff so rude and not smiling in the morning. No greetings. Stale sandwich. Very very rude.
Quick service and helpful staff.
The place rocked worse service than you can imagine. I asked for a small coffee with a spoonful of sugar. I brought the coffee without sugar. It is not in the same place where coffee is served. I waited five minutes while I was standing. she doesnt even say anything, knowing that I am disabled and cannot stand. There is racism in that place.
Great staff, able to sit and socialise, good atmosphere all round.
Love my steeped tea
Good and fast customer service. But, too dense table and seat arrangement. Not very comfortable.
It used to be a much better and nicer staff pre-covid. Now the staff are very rude. The lady taking orders for drive in is obnoxious. Makes mistakes, never apologizes or wants to get to the next order. Maybe re-train staff or replace them. Would never recommend this location to anyone.
They usually get your order right staff is good this location does have a bad fly problem tho
Busy
Very bad experience I ordered a oreo double stuf ice cap they make single they not know how to make oreo double stuf iced cap or and not good in taste. I am put rest of food in garbage the iced cap that are in picture or not good in taste.
I am so grateful for the service at this Tims this morning. I needed 2 Take 10 s and 48 donuts, and they were happy to help me, and did it will within 10 minutes. Thank you so much!!!
I Ordered a wrap combo and they forgot my drink and they were a bit moody but like which Tim s hortons isnt
THERE WERE MAGGOTS IN MY COFFEE!!! THIS PLACE IS DISGUSTING!
September 23, 2023 Before embarking on a lengthy drive, I made a quick pit stop to grab my morning coffee. We opted for the convenience of the drive-through. The employee who took our order was quite courteous. However, the coffee lacked sufficient sugar, and the bagel wasnt toasted, leaving it rather soft. While the meal wasnt prepared to my ideal specifications, it certainly didnt rank as the worst Ive ever had.
Food is good as expected. Very busy store and the service was quite good Parking: Plaza parking
Shocked to get such a bad behaviour from employee @ KAVITA.She was rude,gave cold tea and after taking order mentioned she didn t have half the order.looks like she needs to change her job.what a difference from Mississauga where everyone is polite. Cleanliness @ 0/10. Come on Tim Hortons Management we expect better
3 oct 5.30 am bunch of girls working there. I mean i know you guys are on minimum wage but if you dont like it just go away do something else . Indian girl on the intercomm goes like can you speak up sir . After guving my order she s like hmmm. Then goes on with her job to give me a horrible burnt out coffee no sugar in it also asked for a vanilla shot in the coffee which she clearly didnt think was important not even stirred the coffee . I mean bro come on atleast put sugar in the coffee . If i wasn t time bound would have gone back to have a chat with the staff . Worst tims ever they need to train their employees again on how to take orders and make coffee
everybody knows how is tim horton but the one thing they have to look after is cleanliness not every customer of their s is same they didnt put their belongings to garbage so they have to look after the tables and clean them time to time
Highly recommended.
Always in hurry. Never understand the order in once via drive through.
N/A
Drive through staff during night is very rude.
I bought 4 iced capp and it was worst , she never shaked it properly just mixed ice with liquid and gave us , my kids hate this one though they love iced capp. Please trained these girls how to do good job. Thank you
Its a real disappointment going to these places now because the workers are just so rude and have no common courtesy to even be polite. They need better training...and how about switching up the people who work there with people of other cultures as well .. it doesnt have to be just workers from the same country...learn to work with other people. ...hygiene also needs to be shown to the workers because they should never have bad body oder while working with food...Common tim Hortons...you guys make enough money, take a lesson from Starbucks and properly train your employees
Great coffee fast service 2 A1 Food
The worst place in Scarborough they are rude and burn the food and when you ask for extra napkins they say you have to order to get more napkins how crazy and rude
Worst tim Hortons ever they took 25 mins just to give me a cream cheese bagel just because im a 13 year old
The staff is so rude especially those ones who are serving the drive thru I have ordered first turkey bacon club he said he have but not lettuce and then I said can you add extra bacon to it if you guys dont have the lettuce he said we cant we will charge extra bacon like seriously and then we ordered again same thing he said we are not serving any sandwiches earlier he said they are serving wow great experience I will never visit this location.
They made a wrong order and were not ready to accept it and said they dont have frizz
An always go to place...
Made an online order. Stood at mobile pick up & was yelled at by a lady who told me to let them know next time I thought mobile orders were for picking up not to stand in line. Incident was for mobile order 9329 around 3:25pm Nov. 26
Only Kinjol (?) smiles and greets clients sincerely here. Since this is in my neighbourhood, I usually go to this restaurant first, although most of the time I wonder why Im here.
ONLY ACCEPTING CASH FIX UP. ZERO STARS
Thanks, Nisha, for your kindness and good customer service
