Dairy Queen Grill & Chill in Scarborough

2924 Sheppard Ave E, Scarborough, ON M1T 3J4, Canada

★★★★☆
(778 reviews)
Categories: Fast food restaurant Ice cream shop

About

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Website
dairyqueen.com
Address
2924 Sheppard Ave E, Scarborough, ON M1T 3J4, Canada
Plus Code
QMGH+95 Scarborough, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11:15 AM–11 PM
Tuesday
11:15 AM–11 PM
Wednesday
11:15 AM–11 PM
Thursday
11:15 AM–11 PM
Friday
11:15 AM–11 PM
Saturday
11:15 AM–11 PM
Sunday
11:15 AM–11 PM

Services

Service options
Takeaway Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Dining options
Lunch Dinner Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
778 reviews

Most Mentioned

sundae (10) cone (10) strawberry (10) parking (10) ice cream cakes (9) cashier (8) to go (7) soft serve (6) banana split (5) oreo (5)
5 stars
380
4 stars
229
3 stars
102
2 stars
22
1 stars
45
★★★★★
November 16, 2024

I was pleasantly surprised when I came here for the first time yesterday. The store is clean and tidy, which is very important. The lady at the front desk is very warm and friendly. She can speak Chinese and is very efficient. The words on the cake 🎂 are beautifully written. My son likes it very much. I will come again in the future!

★★★★★
October 26, 2024

I always order their cherry shake. For me, it's the best there. The crew are courteous and respectful to customers. Shout out to Sheppard and VP branch!

August 10, 2024

Update: I've reached out to dairy queen customer service and no one has gotten back to me. Horrible customer service! don't go to this location, I had a coupon for a free blizzard and the cashier declined. I asked to speak to a manager and was also declined. sooo unprofessional and racist employees. never again!! the managers name was Carmen who couldn't even speak with me as I just wanted to understand given I was told I could use the coupon anywhere. I've been supporting dairy queen for over 25 years but it is getting harder and harder to do so. horrible service

★★★★★
May 30, 2024

As lovely as all dq stores, friendly staff, perfect texture for blizzard and fast and accurate.

March 29, 2024

Terrible service. I ordered a small cookie dough blizzard, but there was no cookie dough. When I asked for some, I was met by a confrontational employee who insisted she had mixed it in. She did not, and she wouldn't correct the mistake after I asked politely and repeatedly.

★★★★
August 3, 2023

Better than 4.1 - service was very polite and helpful. If it’s busy, might be less so. They a ton of blizzard flavours. But equally, a full fast food restaurant menu. I didn’t realize that. Got the flame thrower split cheese burger to try. The bun was nice, and the sandwich was as good as A&W or Wendy’s, better than Burger King and McDonalds. Harvey’s original might still be better. Overall, it excellent. Maybe a 4.3 level fast food burger (high score for fast food). The place (location) is a bit beat up and dated. But overlooking that, the options, although mostly unhealthy were a treat for salty and sweet. I’ll go back next month and get a couple blizzards for the review.

★★★
August 29, 2020

The best thing i liked about DQ is there Blizzards. Specially Strawberry cheese cake flavor and Choco Brownie Extreme. The location is doing good precaution for Covid. The staff is wearing masks 😷 and sanitizer is available beside the payment machine. The bad thing about this location is there is no barcode scanner so you cannot use your mobile coupens or to get points.

★★★★★
November 3, 2018

This place has plenty of parking, seating place inside, excellent deals, good service and organised staff. We ordered our 1/4 pound burger combos and sundaes. We were informed that we can take a seat as it may take a while for the order to be made. We received all the items together in an efficient and organized way. The bag included the burgers, tissues and ketchup. Highly recommended.

★★★★★
Local Guide
December 1, 2024

I didnt know a mini Blizzard existed, but now I know!

★★★★★
October 22, 2024

Excellent and friendly service. Food is always fresh!

★★★★★
Local Guide
October 22, 2024

The best ice cream Ive ever eaten.

★★★★★
Local Guide
October 22, 2024

Customers were polite.

★★★★★
October 22, 2024

Great fan of there blizzards

★★★★★
Local Guide
September 22, 2024

cleanest DQ out there. you can see they pride themselves on cleanliness. kudos to this crew and management.

★★★★
Local Guide
September 22, 2024

Have been taking my granddaughter here for several years. I pick her up daily from school and we occasionally have a cone, blizzard, sundae or share a banana split. Parking: Lot is ample for the size of the plaza. Parking is free.

★★★★★
August 22, 2024

The workers were nice and my food came instantly

★★★★★
Local Guide
August 22, 2024

The best location in the entire network. Came to support the Sick Kids Foundation. Highly recommended visiting the location!

★★★★★
August 22, 2024

We brought cake for one of my room mate and it was so tasty. We will come again and again

★★★★
Local Guide
July 22, 2024

Its been around for awhile..needs an update like the one on Kennedy Road and Ellesmere

Local Guide
July 22, 2024

Ordered a misty freeze on Uber eats they gave me a misty slush. I m so upset and they don t answer their phone Never ordering from this location again

★★★★★
Local Guide
July 22, 2024

Love summertime Cotton Candy Blizzard

★★★★★
July 22, 2024

My ice cream deal wasnt working worker helped me and just said its ok Kid-friendliness: My son felt welcomed Food : 5/5 |

June 22, 2024

To start, I ve had nothing but trouble at this specific Dairy Queen location. Most recently today, my brother tried to get his ALREADY PAID FOR order and they said it never went through. They printed off a receipt but refused to show it to him, and told him to contact head office. It s clear to me they are stealing from customers. They say they don t have the order, even tho it s been paid, and they advise customers to get a refund from head office. Don t give this establishment your money. You ve been warned. If I could rate zero stars I would. You suck.

May 22, 2024

Bought three blizzards and had to throw them all out since we could feel the ice inside and weren t creamy at all. I wouldn t come back again.

★★★★★
May 22, 2024

Amazing service by preeti

★★★★★
Local Guide
April 22, 2024

The staff here are absolutely amazing fantastic nice and generous!!!! I had a great experience coming here I would highly recommend

★★★★★
April 22, 2024

Came in today randomly to get my favourite strawberry milkshake. Left this Dairy Queen super happy. Not only do they offer hello kitty themed cakes, which I love, but the service here is great. I didnt order any food but was watching the cook in the back making orders and saw so much care in packaging fries. He made sure every single fry in the box was cooked properly and even took the extra time to take a pair of tongs to take out the overcooked ones. Ive never seen that before at a fast food establishment it truly made my day. My milkshake was great as well :D

★★★★★
Local Guide
April 22, 2024

Very slow service but food is good need

★★★★★
April 22, 2024

Food quality was Good. But a bit expensive

April 22, 2024

I visited this store yesterday evening to try the new confetti dipped cone. I dont usually come to this specific location I go to the one on ellesmere which I prefer. Subsequently I got home and a few hours later I experienced severe stomach pain and got food poisoning. The asian boy on cash took my order and quickly made the cone without washing his hands. There were other workers around running around to the back of the store..not sure why it was him taking orders and handling the food, the store was not busy it was just me in the line. I write this to say hand hygiene is very important especially when dealing with customers food! I will not be returning here ever again.

★★★
Local Guide
February 22, 2024

Good quality, delicious treats, good services, just small place. Parking is available as well

★★★★★
Local Guide
February 22, 2024

Been coming here for sometime now and the food is always fresh and the service is always amazing.

★★
February 22, 2024

Very worst service and they are not accepting coupon via photo

★★★★★
January 22, 2024

Very good service and I always love your ice cream!

★★★★★
Local Guide
January 22, 2024

Nice and affordable

Local Guide
January 22, 2024

Food

Local Guide
January 22, 2024

I gave these guys 3 tries before writing this review. Every time we got Blizzards, and every time they were saucy and melted. This third time I got the Reeses Peanut butter Pretzel Blizzard. I only got 1/4 of a peanut butter cup and the rest consisted of peanuts and pretzel pieces. Ive frequented many other Dairy Queen locations for the same flavours too and have never experienced the consistent disappointment as I have here. I gave this place so many chances due to the proximity to my home but Im done. Ill be visiting other locations instead.

★★★★★
Local Guide
December 22, 2023

The waiter is very polite and should give a LIKE

★★★★★
Local Guide
December 22, 2023

Super friendly staff.

★★★★
Local Guide
December 22, 2023

Got Oreo chocolate blizzard. Very sweet.

★★★★
Local Guide
December 22, 2023

Honestly, service was good, staff looked over worked, -not their fault this is a managers issue. But the blizzards we ordered were done to perfection. As well 2 stars on the atmosphere because it smelled like a washroom in the main dining order area. Thats bad. If the owner reads this, it takes literally 20 mins to clean a washroom, daily. Air fresheners monthly upkeep 60$ it goes a long way.

★★★★★
Local Guide
December 22, 2023

Great food & Desserts. Price is good too

December 22, 2023

I tasted Dairy Queen products at so many locations, the taste was always was great. But, this location, the taste was horrible. I always get Pineapple shake and it always tasted great at other locations, this location, it seemed like the Pineapple went bad. I wouldnt recommend this place.

★★★★★
Local Guide
December 22, 2023

Excellent

★★★★★
December 22, 2023

I love their ice cream but it opens too late in the day to be convenient for me

★★★★
Local Guide
December 22, 2023

Small shop but serves the purpose. Tried the Strawberry Cheesecake flavour and it was pretty good.

★★★
Local Guide
December 22, 2023

Ice cream was really melted when we picked up our order from the drive thru. This location isnt the greatest

★★★★
Local Guide
December 22, 2023

Been a customer to this location for almost 20 years and glad they are able to keep up just like it was all these years.

★★★★
Local Guide
December 22, 2023

Good ice creams and friendly staff. We reached almost at closing time, but the staff was still very courteous and didnt rush us. Served us well :)

Local Guide
December 22, 2023

Extremely rude customer service!

★★★★
Local Guide
December 22, 2023

Dairy Queen quality in a super ghetto plaza

★★★★★
Local Guide
December 22, 2023

Mmm Fast and friendly service. Food

★★★
Local Guide
December 22, 2023

The overall plaza doesnt have a nice vibe to it

★★★★★
Local Guide
December 22, 2023

Came in for a late night ice cream at 11 the only one open around there. The staff were very nice ice cream staple like it should be.

★★★★
Local Guide
December 22, 2023

Not much seating but fine for take out. Service is generally fast and the ice cream is consistently good from one visit to the next. Parking: In a strip mall with not a lot of parking spaces. Fortunately most of the other businesses were closed when we went, so it wasnt completely full.

★★★★★
December 22, 2023

A 1 premium service. They bring your food to your table. The food is always fresh here and the employees are really welcoming.

★★★★★
Local Guide
December 22, 2023

We love the banana split.

★★★
Local Guide
December 22, 2023

Food wasnt good. Desserts were good. The cashier was very good.

★★★★★
December 22, 2023

Very friendly and accommodating staff. Love their strawberry cheesecake blizzard! My family and I will definitely be back for a nice treat.

★★★
Local Guide
December 22, 2023

The main building needs to be updated. Wouldnt go there after dark.

★★★★★
Local Guide
December 22, 2023

Great place to get some ice cream, the Blizzards are especially good. The store is open until late and the staff is great!

★★★★★
Local Guide
December 22, 2023

CLEAN-GOOD SERVICE-QUICK it was pretty busy when i entered. They handled the rush well. Really good spot Staff realized one table had a spill on it... cleaned it right after taking the orders.

★★★
Local Guide
December 22, 2023

Come for a snack the burger is not too bad.

★★★★
Local Guide
December 22, 2023

Cant really comment on the food, its a small dairy queen, it can get busy at times which can seem crowded inside, a few seat available. The ice cream is good cant complain. Would recommend using the app for deals.

★★★★★
Local Guide
December 22, 2023

You get what you expect from a DQ. We all had the soft ice cream, two of us having the Churro Dipped. Awesome!! Just wished their cones could withstand the ice cream a little longer as we all started to have issues with the cones becoming saturated and wet.

December 22, 2023

I got a large oreo blizzard and in less than 5 mins half of it melted, I get blizzards from different locations all the time but they never melt that fast. Infact I could finish a whole cup when almost all of it is intact. This location has the worst blizzard I ever got.

★★★★★
Local Guide
December 22, 2023

Dale is really really cool, he showed me other options available and went more than I anticipated. Very nice location

★★★★★
Local Guide
December 22, 2023

Favourite DQ in the city. The staff always do a great job and are very accommodating.

December 22, 2023

I really hate to be this person, but I keep getting disappointed time and time again. This has been the last straw though. I order through UberEats all the time and get a cookie dough blizzard with every meal. Its my favourite blizzard. I pay to get extra cookie dough added as well. This has happened far too often, but tonight was the worst. I had next to no cookie dough added into my blizzard. Less than even a regular amount without paying for extra. Why though? I pay for extra, so I should get extra, right? This has happened almost a dozen times now. I get way less cookie dough than when I first started ordering from this place. As time went on, I got less and less. I would rate 5 everywhere because I order from this place often and love how good the quality of food is, but when I pay for something, especially extra, I shouldnt get nothing out of it. Please do something about this.

★★★★★
December 22, 2023

Oooog mama, sweet mama, how I loooove Dairy Queen. You know what I don t love, when I accidentally get a toothpick shoved under my toenail. I also don t love when Dairy Queen is out of chicken. What s up with that??? Go catch one, they re everywhere. Those little grey things pecking at everything in the city. That s the stuff. I guess cow is an acceptable substitute. The ice cream is delectable, another great great part of cow, good job cow. The employees are very nice people. If I had to choose between saving these people and saving all the cows in the world I would choose these people

★★★★★
Local Guide
December 22, 2023

Super nice service, the young man at the counter even double checked my allergies for onion rings & offered ice when I asked for tap water.

December 22, 2023

The portions keep shrinking and I had mostly ice cream in my blizzard.

★★★★★
Local Guide
December 22, 2023

Their service is good.

★★★★★
Local Guide
December 22, 2022

Love my Smarties Blizzards especially when I have a coupon!

★★★
Local Guide
December 22, 2022

Food portion is relatively small, strawberry sundae...........has depleted fruit content......in combo...costs $9 .....in this location

Local Guide
December 22, 2022

Dont go ever there again!! Lack of communication and waste of my time !! I can go to other DQ locations!!

★★★★
Local Guide
December 22, 2022

First time buying foods from DQ on Sheppard & Victoria Park. Service staff was friendly, the foods were made fresh to order so expect a 8-10 minutes wait. Free parking on site.

★★★★
Local Guide
December 22, 2022

Only bought the prepared items so no idea about cooked foods. The dilly bars seemed a bit softer than usual when I got home, and they didnt have an assortment of flavours anymore. Usual cleanliness, and still had a bottle of sanitizer for people to use.

★★★★★
Local Guide
December 22, 2022

Great services. Loved their strawberry cheese cake, its great. Made my birthday extra special.

★★★
Local Guide
December 22, 2022

Stopped in with a group of 6. A couple chocolate dipped ice creams, 2 blizzards and 2 sundaes. Service was really quick, ice cream was good. Seating is very limited at this location. Ice cream was great only thing..the ice cream seems to get more and more expensive and the servings seem to get smaller. Overall a pretty good experience...just an update. Dropped to 3 stars from 4. Looks like they have changed their ice cream. So now I have to decide do I pay $3 for DQ or $1 for Ikea as there DQ Ice Cream now tastes the same as Ikea. Such a shame

★★★★★
Local Guide
December 22, 2022

The service was very good really good experience

★★★★★
Local Guide
December 22, 2022

We visit often for boxes of Dilly Bars to take home ! + =

Local Guide
December 22, 2022

The worst burger I ve ever tried was from here

★★★★★
Local Guide
December 22, 2022

Perfect and delicious ice cream fantastic

★★★★★
Local Guide
December 22, 2022

William and Catherine thank you so much for the exceptional customer service you two provided! I came in last minute and you two saved the day by letting me buy a birthday cake last minute.

★★★★
Local Guide
December 22, 2022

Really good ice cream

★★★
December 22, 2022

Great items to enjoy but the service needs to improve. Customer service goes a long way. Friendly greetings and common courtesy would be nice.

★★★
Local Guide
December 22, 2022

Tiny store, small parking lot but same great DQ options.

★★★★
Local Guide
December 22, 2022

Wanted to get a treat for my family, we went to Dairy Queen and received what we wanted. The store was rather busy , but the staff looked after each customer with efficiency and pleasantness.

★★★★
Local Guide
December 22, 2022

Great family place. Love the help aswell. They do there best to serve you.

★★★★★
Local Guide
December 22, 2022

Cant go wrong with ice cream

★★★★★
December 22, 2022

Fast service, always love their ice cream

★★
Local Guide
December 22, 2022

Every table at this place is dirty, floor is sticky, burnt out pot lights make the place dark. Ive been twice before and they are pretty cheap with the stuff inside the blizzards. Also the entrance door is filthy. Cleary has not been cleaned

★★★★★
Local Guide
December 22, 2022

The triple chocolate brownie is a real nice treat.

★★★★★
Local Guide
December 22, 2022

I ve been here a couple times for an ice cream fix and it never fails to hit

★★★★★
Local Guide
December 22, 2022

Great Service

★★★★★
Local Guide
December 22, 2022

Quick, friendly service

★★
December 22, 2022

Some courtesy needed.

Local Guide
December 22, 2022

I use to love DQ..this location was dirty, the cashier was meh...she just seemed annoyed to be working...wasnt willing to make changes to my order...

★★★★★
Local Guide
December 22, 2022

Service was good

★★★★★
Local Guide
December 22, 2022

Excellent and swift service. Very friendly staff too!

★★★★★
December 22, 2022

Quick and friendly service! The cashier was very accommodating to my special order, many thanks! Cant wait to be back for more ice cream!

★★★★★
December 22, 2022

Thank you very much for the wonderful food and memories! I quite enjoyed the service - everyone at the store was smiling and efficient! I will be back :DD

★★
Local Guide
December 22, 2022

Too crowded, low quality food. It was only time I tried DQ chicken, and it will be the last as well.

★★★★
Local Guide
December 22, 2022

I had a Cherry Sunday it was very delicious I think I might more often to Dairy Queen yall

★★
Local Guide
December 22, 2022

Its dairy queen so the blizzards were as expected .. nothing special but the Worst customer service makes it someplace ill avoid and when Im craving a blizzard Ill go to a different location

★★★★★
December 22, 2022

Nice environment

★★
Local Guide
December 22, 2022

Not much ice cream option

★★★★
December 22, 2022

Good food, good service, but price is $1-2 dollars more than the other Dairy Queen place that I visit. I was surprised to found out this price and I thought they charged me for a drink even I did not want one, but no, the receipt showed chicken basket only, no drink. Anyway, other than price, this is a good place for fast food and I go there when I dont have time to go to another farther DQ location.

★★★★★
Local Guide
December 22, 2021

Food is OK and no better place to go for dessert

★★★★
Local Guide
December 22, 2021

I like the fact that it has lots of flavors of ice cream

★★★★
Local Guide
December 22, 2021

Its dairy queen

★★★★★
Local Guide
December 22, 2021

Like their triple chocolate brownie that s the best ever cold and hot desert combo

★★★★
Local Guide
December 22, 2021

Thumbs-up

Local Guide
December 22, 2021

Rude staffs especially the boys I asked for a a Ketchup he jes two a bunch of ketchup at me very annoying