KFC in Scarborough

The staff provided excellent service, and the food was exceptionally fresh and crisp.The restaurant was clean and well-maintained, and the staff was friendly and attentive, ensuring that our experience was enjoyable from start to finish. Overall, a fantastic experience.

Really bad quality. Too salty, too soggy . Chicken also way too salty. Wait too long. Wait another 10 minutes for extra ketchup. First time and also last visit to KFC STC.

Im a regular customer of STC KFC...Nice and tasty food... Especially the customer service was amazing

Food is good and Excellent customer service....will suggest to my frnds.. Spcl mention to Krishna at customer service

I had a good experience from this store especially Krishna who assisted in taking orders and everything. Overall I was satisfied

I had great experience at this location and they provided very good customer service.

Worst experience...the quality is worst, chicken was so salty and soggy, the texture was too much soft than normal. We asked them to make it again and the second time order was also the same.

The experience was really remarkable, The staffs are very friendly and very active. Nice ambiance and food was really good. Overall it s a great experience to me.

Amazing atmosphere and friendly staff.

Had an amazing experience! They have an amazing team who are always ready to help.

It was my first visit in KFC and their food service was excellent. I appreciate the efforts of all staff members. I ll surely visit again .

I went this kfc today, the food was good than other kfc especially gurleen brought us fine food & her service was amazing, she is best there

It was a delightful experience visiting this restaurant ! Service is quick, staff member Gurleen Kaur is so friendly. She has excellent customer service skills. I would definitely recommend to everyone to go to this restaurant.

The service is crazy..

Great hospitality and service by Gurleen with good, warm and fresh food

Great experience at kfc in STC mall. Staff was friendly and quality was great. Food

Worst kfc experience

Tried big cruch excellent taste with excellent service by Gurleen im

The customer service is exceptional. I usually visit this store after work. I like the food here. Gurleen is really polite and has great communicational skills.

Good

Good customer service by shelja

Very warm and respectful staff!! Loved the experience..

The food was delicious..i had a good experience..great customer service by Gurleen

Warm and respectful staff!! Had an amazing experience

Their food is really fresh and the staff are very sweet at this location.

The food was amazing! I had a wonderful experience, and the customer service provided by Gurleen was excellent.

I order a chicken meal from here but that is not freshly prepared and cold

Very oil in the food. Rude customer service by the guy who wear glasses Food : 1/5

Great food and excellent service

Had an amazing experience at the store, will be defies coming back.

Great customer service and excellent food quality! The Popcorn Fill Up deal is amazing and offers great value.

The food is really good and the staff here is so co-operative. It was my first time at KFC and a staff member named Gurleen Kaur guided me very well about the menu . She has excellent customer service skills . I would definitely recommend to everyone to go to this restaurant.

The customer service is friendly and efficient, making for a pleasant experience.

I had an outstanding experience .i tried big crunch sandwich and it was so delicious.

I always choose this kfc because of their excellent customer service and fresh food i tried almost everything and i am planning to try onion rings.

I visited yesterday night and the chicken was perfectly cooked.

The restaurant offers an exceptional with good food and good service. The bucket chicken was exceptionally good compared to other stores.

This KFC store serves delicious crispy chicken that s full of flavor and perfectly crunchy. With quick service and great quality, it s a reliable choice for a comforting meal.

Good service and tasty chicken

Shelja was very friendly, kind and helpful. Full of smiles that make a gloomy Canada sunny! Great customer service. Give her a raise AND a promotion please!!!

Good service by shelja Vegetarian options: Plant based Food : 5/5 |

Good service by Shelja Vegetarian options: Plant based Food : 5/5 |

I had an amazing experience at KFC, thanks to Shelja s outstanding service. She was incredibly polite, attentive, and efficient, ensuring that my order was accurate and delivered promptly. Shelja went above and beyond to make sure everything was perfect, and her friendly demeanor made the visit even more enjoyable. It s rare to see such dedication and professionalism she truly made my day. Thank you, Shelja, for the exceptional service! Highly recommend visiting this KFC location.

shelja for good service Vegetarian options: plant Food : 5/5 |

Good service by shelja Vegetarian options: Plant Food : 5/5 |

shelja very good service Vegetarian options: plant Food : 5/5 |

Shelja for excellent service

Everything was great, but how come we don t have mashed potatoes at KFC!!!

I recently visited the KFC on Borough Dr and had a fantastic experience! The highlight of my visit was definitely the service I received from Gurleen. From the moment I walked in, Gurleen greeted me with a warm smile and was incredibly helpful throughout my order. She recommended some of the best items on the menu, and I can confidently say that the crispy chicken and biscuits were absolutely delicious! Gurleen ensured that my order was prepared quickly and accurately, which made my meal even more enjoyable. The atmosphere in the restaurant was clean and inviting, and the staff was friendly and attentive. I truly appreciated Gurleen s positive attitude and dedication to customer service. It s always great to see someone who takes pride in their work! If youre in the area and craving some tasty fried chicken, I highly recommend stopping by KFC and asking for Gurleen. You won t be disappointed!

Great food..i tried big crunch..it was delicious..also the customer service is good.

They food quality is not good at all Got zinger burger so dry semes like eating rocks Especially KFC big brand cant belive this

Today, I ordered a chicken popcorn poutine for take away. When I got home all I get was chicken popcorn!

Manger refused to give the employee discount

No wonder why they have less than 3 stars, worst service. If you order through mobile app they wont serve you until you ask them that you were waiting for 15 mins, people ordering over the counter gets on the go.. app gives you discount and they dont, so they are kind of pissed off. Was it our issue that different prices for the same food? Shame on you STC KFC

I always come here at this specific branch because of their excellent customer service and good food too! A big shoutout to Mokshika. Very kind and helpful! Food

Very good customer service by Kumari shelja, and Big Crunch sandwich taste is too good

Im literally just writing this because Mokshika is such a sweetheart and she provides a fast and friendly service..thanks

Yesterday, I tried plant based sandwich, it was so delicious and freshly made. Overall, I got impressed by the customer service. They provide good service to their customers.

Good customer service, good chicken and good staff.

Good service and ambience. Special mention to Sona for helping me with the order .

This location has the WORST customer service Ive ever encountered with fast food. My husband ordered a PLAIN big crunch sandwich with nothing on it for our son. He was given the sandwich with everything on it. When we went back to tell them of their mistake we were met with an attitude and told that plain means with plain mayo..... We again said that we asked for it to be made plain as our son has an allergy. We were then told we would have to pay for a new one. After 5 minutes of arguing with the employee and the manager we were given a new sandwich. However, Im convinced the sandwich was messed with, our son was sick that night and threw up. I will never bring my family to this location again. I hope management does a better job of teaching employees and head of staff the importance of good customer service. McDonalds would never and has never been scrutinised a paying customer for THEIR error and thats where we will take our buisness to next time.

So wait u dont get a whole chicken anymore? The chicken is very salty too

I recently visited this KFC and had an outstanding experience thanks to one exceptional staff member. Her name is Gurleen and at the cash register, she demonstrated exemplary customer service skills. She patiently guided me through the menu, answered all my questions with a friendly demeanor, and made sure I felt comfortable with my choices. Her professionalism and genuine kindness really stood out. This level of service truly enhances the overall experience, and I appreciate the effort she put into ensuring everything went smoothly.

Worst Chicken ever had. I wasted my money . Chicken quality poor, too salty. Worst experience food.

Vegetarian options: Plant based patty burger Food

A drink is $3.25 and the service is bad. I hope you close down shop soon.

Great service from Mokshika and food

Great experience. Quick service and fresh food was served. staff was also very patient and coperative. I was served by Mokshika.

Was served by Mokshika Its a good meals & good service thank you so much Food

Food was fresh and taste was good too Vegetarian options: Fries Food : 5/5 |

This is my first time at KFC here. The staffs are very friendly here and they are always there to help.

They have good deals going on and the food is also great. They have a great team working at this location.

The worst experience ever . Worst Customer service . Few of the front staffs are really good in greeting the customers

Good customer service

Worst KFC in Scarborough

Every time I come to this KFC, I order food, and they feel the need to give themselves a tip. They take the machine, press yes, then I literally watch them press the option to tip themselves. Tipping is supposed to be OPTIONAL. NOT MANDATORY. I usually just shut up and deal with it because it clearly seems they re desperate for money. If you need more money, take that up with your manager. I come for food, and I pay for food. I shouldn t have to pay extra and for what? I m a broke adult, with a minimum wage job, and am struggling. I only can afford to pay for my lunch as I work at the mall. Yeah I know theres other places but other KFCS dont do this, only the STC location. Next time this happens, I will speak up. I will mention it, and I will ask for the manager if they refuse to restart it TLDL; THEY ADD THEMSELVES A TIP TO YOUR ORDER. TIPPING IS OPTIONAL, NOT MANDATORY!!!!

Its was awesome place to order I try the veggie burger which was too good in taste On the front counter lady simranjeet kaur treated me soo welll Food : 5/5

It was very good experience as the whole staff is soo humble and treat me like queen especially simranjeet kaur

Great and quick service. The fried chicken was fresh and crispy and the 5$ sandwich was a bang for the buck.

Not too many vegetarian options but the plant based sandwich was good. The fries and corn were fresh too but they should introduce a few more options

Fudduest KFC in this world. They took my order and after 15 minutes when I went to take my order then they realized that I ordered. All desi guys busy in chit chatting . For 1 burger I have to wait 30 mins .

I got a spicy big crunch and it was absolutely disgusting. I had to use 4 napkins to wipe off the excess sauce and it was still a mess, I couldnt even finish the sandwich as I ran out of napkins as the sandwich was uneadiable. Waste of money. Food

Very good customer service by kumari shelja

Great experience and fresh food. served by Mokshika

Great customer service. Mokshika is very helpful.

I ordered a plant based sandwich and it was disgusting. I had to wait for 20 minutes and i was the only person in line and after that when the burger finally came it was all filled up with white sauce. they did not even bother that customers are waiting. I suggest you to hire new staff. I would definitely complain to the head office.

Mokshika , she give great service. Highly appreciate.

Mokshika, attentive and patient. Accelerated my order without further delay.

Great service and fresh food. Employees are also very cooperative. I was served by Mokshika. Will visit again

I got their new promotion onion rings big crunch sandwich and it was really good in taste. I was there to buy the regular big crunch but the cashier(Anupriya) suggested me to go with onion rings sandwich. I really loved my experience.

Great food and friendly service! Loved the chicken and seasoned fries. Definitely coming back for more!

Very good customer service by Kumari shelja. She is Soo sweet Vegetarian options: Plant based Food : 5/5 |

Great food and service by Vinay Sharma Vegetarian options: I tried plant based sandwich Food : 5/5 |

Good service provide by the simran at the cashier point . She has a calm and polite nature..

I ordered big crunch sandwich combo there and it was very tasty as I expected , patty was well-cooked and juicy . And the cashier ( simran) was very helpful. She really helped us to choose the best item among the menu. Overall, it was a great experience over there, food was really good and customer service was also excellent

Food tasted good and customer service was also nice specially sona suggested the big crunch and it tasted well

Great customer service by Gurleen. Had a great experience. Food was really good in taste.

Actually not that horrible

Fresh tasty fried chicken pieces, Corn was good too

Very bad taste and also the cashier forgot my drink and fried in a combo set . Disappointed

I would definitely recommend to close the place or hire someone who can serve the clients better . I order Star box as dine in and the lady on the cash counter forget to provide me 2P CHK DARK , COOKIES and MEGA WING . I asked her twice that is this my order ? and she said YES that s your. I asked her to double check the order and check if something is missing. IF U HAVE A LINE IT DOES NOT MEAN THAT YOU SEVER YOUR CLIENT LIKE THIS . I AM PAYING YOU FOR THE FOOD . PRETTY MUCH DISAPPOINTED.......

Garbage Not what it used to be and never will be. Less quality products and higher prices...GO KICK tires! HURRY UP AND GO BANKRUPT!

Your order taker is an idiot.. doesnt listen, literally looks and talks to other people as you try to order. Horrible.

Bad place dont go kfc chiken sucks popeyes is better

One piece had soggy breading. The manager argued with me and said it was fine then all but threw a replacement piece at me, which was not the same as the piece being replaced

Chicken was fry dry and hard two sprinkles of French fries dont know if is chicken i was eating and the told me no for drink refill

This location may not give you sauce with popcorn chicken. Apparently stop selling poutine, classic dumb management. I hate kfc fries normally but poutine was okay

Keep poutine!!!

Worst chicken fry ever, never expected this kind of chicken fry will have from KFC!!

KFC as a world renowned fast food chain is known for its efficient service. Today at the Town centre they hired they hired this idiotic guy had no idea how anything works .. charged me $2 extra for the fries and when I asked him where was it, he said it was inside the box. It definitely wasn t there. KFC needs to stop hiring these dumb international idiots

the chicken has excess salt I had to throw it away you couldnt eat a very different experience from other locations

They sell you chicken nuggets size chicken for the price they charge

The chicken is extremely salty and soggy. I usually buy at 2383 Kingston road and its very good. I was at STC so decided to buy there. Very different and disappointing. On the plus side customer service was good and did not have to wait long. Order was ready in 10 minutes or less

This location is always super slow. It doesn t matter if it is busy or not, they are just slow. The $2.99 box of chicken was a good idea but the chicken is basically equivalent to 3 Mcdonald s nuggets and it doesn t even cone with fries. They don t seem to drain the chicken because there is always a so much grease at the bottom.

Worst KFC I ever ate. The fried chicken had no taste whatsoever. Second time buying as I forgot how horrible it was the 1st time. Definitely lacking in taste. Customer service is also horrible.

Very slow service.. also during busy time.. should hire more staff in front for customer interaction

Worst service , worst chicken.I got very bad service at this kfc store. Kfc is my all time favourite. But today i went to scarborough centre KFC. I did online when i reach at kfc to get my order, there was a employee name Yashir- told me we didn t receive any order. Then the other employee told him to check. After that i told him very politely that can you please make the pieces will be fresh and crispy. Then he was very rude. No one from other stores gave the answer aggresively ever. He didn t forward that message behind. Yashir don t know how to speak to the customers. Worst service . Chicken was also too salty . This chicken not at all look fresh and crispy i always order online but this was my worst service i have ever received from KFC. I also work in a restaurant i know how to speak to the customer.

I didnt think chicken pieces could be this small.

This is the worst food i have ever had please everyone avoid this

Employees not wearing hair net properly and then touching hair and food the female employees specifically. The food is cold and stale. Spend your money elsewhere

Worst service ever, worst long wait ever. This is the worst KFC store I have ever been to. Dont come here until youre not starving.

Food isn t fresh. They re charging $1.05 for extra cups from everyone. Horrible service reps. Most probably the worst kfc in town.

Worst kfc food ever old and too salty chicken sandwich.

Waste of money

The kfc chicken nuggets aren t worth the price . The nuggets are so tiny . The sauce that comes with it doesn t taste right with it . The nuggets should be bigger .

I just had a very bad experience in this restaurant. I ordered a chicken bucket combo that supposed to come with 3 large sides ...But I got a zinger sandwich combo, and when I called the restaurant, the girl said its not their fault..How come it is not their fault ,they are responsible for packing my food.They didnt even accepted their mistake .I am never going to order again from this kfc.

Employees don t wear hairnet at all so the hygiene are questionable. Get your chicken elsewhere cause this ain t it with all the grease unfiltered. Vegetarian options: Plant based Sandwich is good if dropped fresh

Too much salt we can t eat

The food was good.But the employee who stands on the counter didnt behave well.We ask for extra napkin and he just gave one pc of napkin and they don t have anymore.But we see there have a lots of napkin

December 2021 /2022 Early 2020 I had given this KFC outlet 4 stars But as of today I have to give it 1 star, this is the worst KFC currently none of the chicken or chips is of KFC standard and quality and I have purchased 2 times recently and its atrocious. Early 2020/2021 I found this KFC location to be of Good Standard, customer service seems to be of reasonably good quality the counter staff is very helpful and the quality of service and food is great, I have purchased from this KFC restaurant on multiple occasions, the location is excellent since its located in the Scarborough Town Centre.

After waiting for 30 minutes. The chicken was verry oily and smudged in the box I ordered 10 pieces and got all tights on drum one wing I tried calling soo many times no.answer am verry disappointed worst KFC experience ever

We took 14 piece bucket .. we all had diarrhea. The chicken was not cooked and coating was full of salt. Poor food. I have bill with me to prove. We were there around 2 pm.

This place is poorly managed they have nobody closing on a Friday closed early for no reason and the manager told me shes closes 20 mins before the mal closes what kind of business is run like this ??? Poor habits

Worst food and customer service

I had ordered a veg burger with fries and a drink. But none of those were delicious other than the drink as it was a coke. The burger did not taste good and the fries tasted like the potato was not fresh and seemed to be over fried. Not a recommendable place for anyone. Vegetarian options: They dont offer a wide range of vegetarian options. They have very few vegetarian options that too have plant based chicken. So for a vegetarian person its not a suitable place to have a meal there.

Absolutely garbage, stay away from this location unless you want a box of greese.

Its misery. The food looks pretty bad, it takes a long time till you get it, I didnt get half of my order and had to go back because I was always missing something. But it tasted good, instead of coke in a bottle I got a paper cup.

Worst. I ordered a plant based burger its has no sauce nothing in it. The guy at the counter doesn t even listen to ur complete order and Will just tell you the price. Worst experience.

store was not busy but it took 20 mins to get just one burger and fries. Still my Fries were COLD.

They dont have the spicy twister wrap. Disappointing.

Very slow service

Very slow service, we are waiting from last 10-15 mintues

chicken small, hard and old

Awesome

Smaller portions with friendly and efficient service.

Worst KFC ever the chicken tastes like rubber and it was not at all crispy. Ordered the 10 piece bucket and the chicken was so dry and uncooked. The fries that came with the bucket also tastes bad. Whats going on here? I want my money back!!!

If I could rate this location a zero, trust me I would. I bought a two piece combo, asked for a chicken thigh and breast, the meat was cold, dry, stringy and very salty, the fries were cold and I only received about ten in total, I don t drink pop, asked for water and was told I would have to pay a dollar extra???never going back there again

Why is it that every time I come here, its a 15 minute wait for chicken ...... A chicken place that never has any chicken cooked LOOOOL what a joke. Happened like 3 times in a span of a month. Just drive to the Kennedy location....

Today I was there to try the fried chicken. I order 3 pic Chicken. The chicken was soggy and super oliey. I show to the counter . The guy was very rude. I just give them back. When othere people was watching him he ofer me to take something elas. I took sandwiche it was worst sandwiches I ever eat for sure. And the guy when give me the sandwiche he tell me dont buy chicken ok. This is very rude. You can talk to your customer like that. Today is November 28 . I just tell people I love kfc but this please whice location is Scarborough town centre I will naver go back.

One of the employees ankita was very rude and refused to provide ketchup packets with my order. Very disappointed in the service.

I ordered a zinger combo with gravy and 2 wings and it took 30 minutes to get my order One of the shortest staff Kfc and they don t know how to serve customer One of the worst service management is not proper

Ordered zinger combo. Burger was good but gave 7-8 fries. I asked the old lady why it is less than others , she said OH SORRY! IT CAME FROM BACK! She didn t add any new fries. Just a quick suggestion, the person representing the restaurant should be confident n capable of handling things in a better way.

Whenever I am at this KFC location, I remember why I avoid it. Possibly the unfriendliest service in the entire STC. The attitude of the cashier is enough to kill your appetite.

Wait time

Best food

Good service.People with negative comments have negative thinking

WORST KFC IN THE CITY! I went there to try out the new classic chicken sandwich and they dont have it. Everywhere else have it. They should shut down this location. Reviews are so bad.

The girl name Manpreet , who used to be on counter have very bad attitude with customers. If we ask something from her, she used to be replied in very stupid way. Please put any good and confident person on counter, who knows the ways of customer service.

Will never go here again

I have tried KFC in different places and this does not come close to the average ones. We ordered fries and chicken,2 drinks and sides of Mac and Cheese and Coleslaw. The drinks were the only thing that tasted as expected, the fries were soggy, the chicken was bland and tasteless. I would avoid the KFC in STC if possible. The sides (Mac and Cheese and Coleslaw) were not great (the same as other KFCs and hence were to be expected to be mediocre). The good thing is there are plenty of seating places around and that the staff did not take too long to prepare the meal, merely 10 minutes.

Tasty and delicious chicken

Server could barely speak English, the 7up I ordered was just soda water and my sandwich had one bite of sauce

its ZERO from 10 ! I never had this type of meal that didnt able to eat, even when I asked a barbeque sauce that I everybranch give for free they ask me for 5 cent ! seriously !

Stay Away, if you want to live stay away from this garbage place, how come still this KFC branch is open !

Poor food

Quite good but a little expensive

Wow, lets talk about the grease problem, my God. Grabbed napkins from KFC and had napkins from our shawarma and Chinese food. Ended up using all napkins to wipe that mess up. Daughters shirt is probably ruined. Never again....gross

Some things never change

I waited more than 10 min to get a salty chicken. Wouldnt recommend it

Tuesday special

One of the worst KFC i have been.the staff is so rude and untrained.

Gave me raw chicken... :(

I ordered a chicken popcorn combo for around 10$ and I was thinking maybe its that expensive because the chicken is good quality, but when I tried it it was one of the most processed chicken I ever tried, it barely tasted like actual chicken. The fries where also burnt and small, I decided to get something from tacobell, and I got a 8$ combo. The difference was huge, they gave more fries and two delicious tacos, the fries where also cooked properly unlike the KFC fries. I am disgusted by the fact that their chicken didn t even taste like chicken. KFC needs to fix this problem, because it is unacceptable for a popular fast food place like this.

Order 10 hot wings and 6 pieces chicken , both of them are all burn!!! And we waited for 20mims. The 6 pieces chicken was better than the wings and they were busy so we just exchange a new box of hot wings! And I waited for another 15 mins, i asked again they forgot the wings were still in the firer gave me the box of burn wings again!!! The worst KFC ever

Bad quality thats the problem. I not even paid for my order and my order was ready. I had ordered salt free fries, how on earth it was ready in few seconds. I think they are refrying the fries plus the chicken was cooked a day ago it seemed. Not fresh at all, KFC has a good name, we always eat from there but this place seemed horrible.

Worst customer service on kiosk.. food was cold and old one.. happened always Last time visit

Very poor service corns were over boiled and fries were skimpy. Cashier was rude

Fair prices & nice service

Bad service. Food is burned at times or seems to be refried. They charge for everythin extra. Some employees wont give you extra ketchup even

The taste is very bad and many fat0

Worst restaurant in stc . All chicken pieces were burned and seems like cooked last night. Avoid this restaurant .