McDonald's in Scarborough
2480 Gerrard St E, Scarborough, ON M1N 4C3, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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First time being here at this location and I waited 10 mins for a coffee and muffin to which I had to mention to them if they missed my order because it was just sitting there and they had to see my recipe to know what my order was. I saw too many staff members but slow service and ppl just standing around like nothing to do. The restroom was filthy. The drive-thew was busy as well and very disappointed with how everything was being managed, staff needs to pick up on their service.
I wish I could give zero stars, i come to this location from time to time. I know driver thru can be hectic and busy, but for the front counter inside, you need to have your employees pay more attention to the customers at the front counter. Most times your employees like to chat and it's not acceptable. On a few occasions like today, your employees were chatting and messed up my order and all your employees were chatting. You need to tell all your employees to double check the orders for their customers before you give the order to the customer. And please make sure it's less chatting. Other locations I go to I have no issues at all, but I come to this location many times and a few times my order been mess up. I will never return to this location again until all your employees pay more attention to the orders and make sure you double check the orders before you give to the customers. Pay attention. Worse location ever.
Mcdonald's is one of those places that has seen a sharp decline as the prices have soared. The food was never the best to begin with and now that it costs as much or more than other places, the reasons to go there become less and less. Breakfast is still pretty good so maybe if you need to start your day on the go, it isn't the worst option. Be sure to check your order at this location because they seem to have a higher than average rate of not getting it right. You can do better!
I recently grabbed a coffee at the McDonald’s on Gerrard Street East—coffee was great, and the crew was super friendly! But as soon as I stepped into the dining area, there was an unmistakable aroma adventure waiting for me. The washroom? Let’s just say, it gave me a glimpse of what I imagine the underworld smells like! I had to hold my breath and make a quick escape. Would love to see this place get the same attention to cleanliness that the coffee and service get. A fresher atmosphere would definitely complete the experience!
My son and I had finished playing golf and thought we would stop at McDonalds for some food on the way home. We stopped at the Gerrard and Victoria Park McDonald’s that is a few blocks from home. After ordering $29.00 of food (2 meals) I asked them very politely if they could make sure that the food was hot as I did not like cold fries. The young lad said so problem and after I paid he said through his microphone “the customer wants fresh food. Make sure it’s fresh” After driving up to the window the girl then says I would have to wait in the waiting area for about 10 minutes for my fresh food. After receiving the food I drove home. I have never had a worse meal from McDonalds. The 1/4 hamburger was stone cold and the fries were the same. Being a retired police officer I can see when people are lying. This crew obviously find it funny that when someone asks for warm food they purposely use a code between them. “The customer wants it Fresh”. I am very disappointed with this kind of treatment for the money that people are being charged. I would have driven back and demanded a refund but i was limited on time. Please have the manager look into this matter as it is NOT funny.
Quality of food is standard, but took so long time to be ready! Thanks for staffs. You can choose by self order machine.
Didn't have a problem with this location, until today. I ordered a meal with two regular hamburgers, no pickles.. by the picture you can tell that they took two already made burgers and scraped everything off of them. There was no line at the drive thru, and I can't respect this obvious laziness... I'll be making some emails.
Big Macs were ingredients were upside down (Photo Not Included). The muffins were in shape as if thrown in, Poor Quality Check (Photo Included). Did Not Receive my proper Order 😕 This particular Location, is Poorly Managed and Staff are either Medicating or simply don't care to put in the work but get paid for it. When I tired calling the store NO one picked UP the Phone, POOR Management!! I'll order at a different MC Ds, even though it will cost a few cent extra but the service and order 👌 This isn't the first time I've ordered here, but enough is enough. People DON'T Pay for poor service, BE BETTER!! As a consumer and you as the service provider your customer expectations should be your first Priority!! I have also gone ahead and sent this message/photo to your Head Office for further inspection. Do Better. - QUALITY CHECK!! If you don't have an Item. PICK UP THE PHONE!!
Disgusting food
Sort it out McDonalds... How you are losing customers youve had for 40 years is beyond me.... Perhaps thats what youre trying to do
Had to repeat order 3/4 times Coffee was full of coffee grinds Almost as if there was no filter used Food : 1/5
Got the new grinch meal delivered by Uber. It was missing the fries for that. The nugget meal I ordered with large fries. The fry box was half full. Trying to cut corners and put it all into the same meal box and missed out bad.
cockroaches...disgusting
Went for drive-thru on a Saturday afternoon. Had to park in the adjacent parking lot to wait 15 minutes for our order. They got two of the three sandwiches we ordered wrong. Horrible experience, not going back.
Ordered two wraps and nuggets, and it was the worst food I ve had in Canada. Spent $28.67, completely wasted. The store was also full of homeless people. Would not recommend prefering this location.
Worst mcdonalds in Toronto.
Friendly staff, mixture of old and new fries in my little gals happy meals :(
Its McDicks. Grew Up with This Spot. Still Remember the Pokémon Snap n64 Booth
Very good value for money and very delicious.
This place is the worst of all the Mac places I know. Specially very poor customer service
I had a bad experience with Sierra the manager there we order a snack wrap crispy chicken no maye but no options to add a different sause so we waited for our food and asked for a BBQ sause to replace the mayo we were told we would have to pay for it extra but we only had debt and was not gonna pay the extra charge for using it if mcdees is gonna have kiosk than give the people the option to do the changes or have a better manager to understand there mistakes customer service is key here thx.
Ive noticed McDonalds really seem to go out of their way to locate themselves in the poorest shittiest neighborhoods as a result the dining experience is horrible... But I suppose thats where you need to be if you want to sell poor people shity food
Thanks Erika for best service ever. Tha food was so fresh and flavore. Thanks a lot
Good fast food
Never have a problem with this McDonalds. Everyone is friendly and the service is pretty quick
This is the worst Mickey D s drive-thru ever! They get orders wrong, and they forget the sauce for nuggets. Staff is pleasant just make too many mistakes.
Quite good. Fast service, lots of seats available, friendly staff, clean.
Night Manager is inpatient and rude the whole staff is rude and the food is always cold
Very clean customer friendly food was very good delicious I would recommend this place to all my friends I know its McDonalds the coffee is great thats a great meeting place for friends and family
Truly worse McDonalds in Toronto sorry so many times they messed up. Recently I order a large fries and half the box is filled I ordered a large a get a medium what s going on?
Terrible mcdonalds, expect your food to be cold, stale they have %90 success rate of getting your order wrong or missing items.
I just love MC donland
Way better meals in the area for far less. McDonalds prices no longer represent good value for money. I appreciate the delicious predatory, food science perfection of McDonalds but if it isnt the cheapest best option, what is the point? The atmosphere is rough. Food is slow and the printer on the digital kiosk is often busted. Worst of all they are pressuring customers to use their terrible app, so they can further track, manipulate and monetize your behavior. Im fortunate enough to be able to buy whatever McDonalds meal I want as much as I want, so if I feel ripped off it must mean McDonalds has lost its way with its core demographic.
Good always
I orders a Happy meal with no toy. But there was a toy inside . Food is good. Clean and neat dine in too
My main issue with this place is the food takes forever and is often mediocre even by McDonald s standards. The few staff they have seem overworked and I feel bad for them. It s not uncommon to see 20 people waiting and only a few workers. The workers are always polite and friendly unlike the other patrons. Always something crazy going on there.
By far one of the worst managed McDonald s. Every order is wrong. Avoid.
Very slow waited in line too long
Too much mac sauce. Id like to see them cut the sauce in half.
Vegetarian options: Vege burger Food
Waste money
Its an alright mcdonalds. Washrooms are always clean. Seems aparent that drive thru customers take priority over front counter customers by a country mile.
Marcelo is quick and provide excellent service.
Im a paramedic and McDonalds is normally my go to for coffee on night shift.. this one here had signs it was open 24hrs. No drive thru so I went to go in and the manager unlocked the door, came out to tell me I had to order on their application. Such a waste of time..
WILL MANAGEMENT AT THIS LOCATION PLEASE DO SOMETHING TO PREVENT FOLKS FROM TRYING TO ORDER FROM THE FIRST DRIVEUP KIOSK?? IT DOESNT WORK AND MOST PEOPLE DO NOT KNOW TO DRIVE TO THE SECOND KIOSK TO ORDER! HOW ABOUT A SIGN SAYING JUST THAT? WILL PREVENT DRIVEUP BACK LOG!!
very delicius burger
Clean place, fast service, great food
Very nice store. Love it. Food
Poor management
Fries were cold.
Absolutely, by far the worst McDonald s I ve been to. They consistently get the order wrong, it s a shocking surprise on the rare occasion we get a complete and accurate order. They are also extremely slow. One time when the drive thru line was long my child and I went into the restaurant in hopes it would be faster. That proved to be a big mistake as it took a full half an hour from the time stamp on our order until we received our food. They offered no apology for the abysmal service. Our family has taken to driving the little extra distance to St. Clair and Victoria Park to a McDonald s which is consistently much faster and more accurate.
Big McD lot of space and friendly staff.
It2 wasjg0
Garbage receptacle was so full it was overflowing they were paper cups and coffee all the litter on top of it and the tables needed to
The quality of the food not match the McDonalds standard.french fries are not fried well.
They forgot my McDouble and didn t give me my happy meal toy
Based McD location picked up call for Yugioh X Hello Kitty collab and confirmed which toy was available at location. Best happy meal I had in years. Good comfy service. Food
Based McD location picked up call for Yugioh X Hello Kitty collab and confirmed which toy was available at location. Best happy meal I had in years. Good comfy service. Food
the staff was super rude.
We ordered pan cake and it was yummy
My guilty pleasure lol.. Quarter pounders rule
Always used your McD App. And, if the RAPTORS wins, get a medium-sized fries free with purchased.
Very slow drive-thru.
Normal McDonalds. Lots of crackheads here so beware late at night.
This restaurant just stole $62.20. They claimed the transaction did not go through then lied saying there is no receipt for this. I showed them the bank transaction and they still refused to give us food. The manager was an absolute disgrace. I am shocked this person had a job given the exceptinally poor customer service. AVOID THIS CESSPOOL AT ALL COSTS. this is actually a ZERO STAR REVIEW
McDonalds quarter pounders are my favorite!
Coffee had more cream than coffee and the muffin was not fresh.
Its mcdonalds. thats the review
EXPENSIVE & Portions seemed to get smaller, i recently ordered a mcchicken and the burger was visibly smaller then usual, it looked like a junior chicken, that meal cost 18$ on top of that.
Fries are stone cold and my order is wrong! Ordered chicken nuggets and received an Egg and Sausage McMuffin. Not the first time this store has messed up our order. Always check your food before leaving the drive through at this location.
Excellent
80% of the time ordering through drive through here, they get our order wrong. They have also gotten the order wrong when we went back to them to tell them to fix the order. Something needs to change with management here. Theres too many mistakes.
They removed my oder no. from display and make more delays to prepare and serving food.
Worst McDonald s - food quality is so bad and service is the worst!!
Walked in and had no one greet me while they looked at me serving drive thru. Including the manager. I worked McDonalds 2007 and thats poor customer service. I ended up using kiosk while a man stood waiting and they didnt even let him know theyd be right with him momentarily.
Typical..
Staff dont know how to wrap food properly.
This McDonalds needs to just close down. Or hire all new staff I told the guy at the window the woman that took my order had no customer service it resulted in 3 combo orders being put into 1 single bag & my childrens happy meals dumped in the box and left wide open, no attempt to even close it . We also waited 25 mins at the speaker to order screaming hello & having outrageous homeless people staring at us. This McDonalds either needs new staff or just close down. There is burger king across the street I think the vp & danforth area will survive with out
I wanted to send a special thank you to the manager for looking after me on this afternoon, of March 13, 2024. My son and I had lunch today and each of our fries were oversalted. The manager was very graceful and gave us two new fries, that were perfectly salted. Thank you so much for the wonderful service. My son and I will be back soon.
Macdonald are great when your hungry
It was exactly the same as the last dozen visits!
Fine for takeout or drive-through, but this location has a delapidated interior.
This location is notorious for its customer service or lack of. This is a new one for me, at my last visit I was screamed at my a manager bcuz I wasnt at the correct ordering window. Although its single lane with 2 machines, one being around a bend. Stupid setup. Awful customer service and I ALWAYS have issues at this location. Avoid if possible!!!
Went through the drive thru to get a coffee, a muffin, and an orange juice. I got the coffee and the cup was leaking so I mentioned that it was leaking and attempted to hand the coffee back to the girl at the window so she could fix it. It was leaking because the cup was so full you could see the coffee through the lid! She looked at me with attitude and said, Whats the problem? I said, Its leaking. She looked at me, rolled her eyes and took the cup. She attaches another cup to the bottom instead of dealing with the issue. I left the drive thru and got to my destination and ended up dumping the coffee out myself. I take a sip and the coffee tastes like it has been sitting there all night and was bitter and sugar-free. I get that working at a fast food place is not anyones dream job but at least put some effort into caring whether or not someone gets scalded by hot coffee.
Visited this MacDonalds on a Sunday morning about 10:00 am. It was not at all busy inside. I know this location does a brisk drive thru business and the food was fresh, tasty, and hot, as I expected. The dining room was not clean and had many many unwiped tables. They had spills and food residue on them. In the 30 minutes or so that we were in the restaurant, I saw no staff come out to clean tables. Not a good look. Music was overly loud to the point that my companion and I found it difficult to hold conversations. All in all, good food dirty dining room. Parking: Mac Donald at Gerrard and Victoria Park.
My go to breakfast place
Good place
Great location
My my experience it was good the place is the ok place you can go chill
The indian boy who was making burgers on January 22, 2024 at 4pm, spit on my food....had to throw away. He was wearing a mask, then he took it off and leaned towards the divider of the table and spat on the bun. He thought he couldnt be seen. Waste of food and $15. I will be reporting this to Toronto Public Health and hopefully they take some legal actions on employers wearing gloves and masks when dealing with food.
