A&W Canada in Scarborough
1585 Warden Ave., Scarborough, ON M1R 2S9, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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Burgers were not cooked properly and were not seasoned. The convenience of this location being 24 hours and right off the highway should not give you a false sense of hope you will get good food here. Buyer Beware.
I loved the overall vibe of the place! The staff member, Mohammad, was incredibly helpful in guiding me through the menu and helping me decide on my order. His friendly attitude made the experience even better. The quality of the food was also excellent.
Better fast-food than McDonald's any day. Their apple turnovers are SO much better too. Must be the cinnamon spice. Tends to be less busy most days compared to the golden arches. Good onion rings too.
Took 30 minutes to order, 10 minutes for my drink to break the machine and 10 minutes to refund. Has to be the worst run location I've been to. Can't even blame the over worked staff. Do better owners/management.
Was not acknowledged at the drive-through for more than a few minutes. When I did pull up to the window, nobody came to take our payment for another 4-5 minutes. It looks like there was only one girl working both drive-through and the inside counter. Show a little respect for your staff and don’t overwork them by making them work alone or maybe one other person in the back. Oil also needs to be changed these hashbrowns, taste off and are super dark
I used to love going to this A&W. Every other night when I was hungry after my night shift, I would go there and have my meal. Lately their service has gotten very poor. They would forgot items in my meal, drinks had running soda all over them and sandwich made improperly in a rush. 3 weeks ago at 11:30pm I went to get my meal. When I returned home and in an excitement opened my meal, I was so disappointed and disheartened. Had to sleep empty stomach. The sweet potato fries were raw and the chicken in the sandwich looked like it was fried over 10 times. When I bit in to the sandwich it felt like I bit in to a piece of hard bread crumb. To me this was not even that big of a deal becuse things happen. I took the sandwich back and I was told that only the manager could deal with the situation. I asked if I could get a refund and I was told the manager was on vacation. So I left my contact number. A week went by and no one had contacted me so by now I dont want anything else just a refund. So I went back again to get my $18 and yet again I was told the manager was supposed to call me but I never go any calls. So I left my number again and to this day nothing. This is what you call a poorly managed location. The manager clearly doesn't care about the customers especially the ones that come when he/she is not at the location. I will never ever go to this location again and I would advise everyone to make sure your orders are correct becuse they are not trustworthy.
It was an excellent place to go in on holiday. The staff are friendly. My kids and I enjoyed the environment. Unfortunately the veggie burger was sold out(cannot believe it was so popular. ) I like this food chain better now. Will go to visit A&W whenever is possible. Hopefully I can have veggie burger next time.
Love coming here for a quick snack, breakfast lunch or dinner. Favorite meal to date is the teen burger. The combination of cheese, bacon and patty just works so well. I also tend to order their onion rings or sweet potato fries vs just the regular fries because why not? If I order a combo I will always order the root beer because they're just the best. On this occasion we ordered three teen burger meals for a late dinner. The food was super fresh and we didn't have to wait long for our food. We were also able to ask for extra lettuce tomato, etc for free. We had some coupons so the meals were cheaper. Sometimes they have family combo meal for just $20 (two teen and mama burger combo) so be on the lookout for those. Definitely will be back especially for their breakfast menu. Too bad it's only available until 11.
Worst service at drive through
24 hours service location and quick service, we ordered onion rings and veg burger, great taste.
The Nanak masala burger is a nice non soy option. Hope it is offered long term. Best onion rings in the city!
A Bone in My Burger and a 4-Month Ordeal A&W used to be my favorite fast food chain, but my last visit on July 5th, 2023, completely changed that. I ordered a Chubby Chicken burger through the drive-thru, only to discover a 2 cm jagged bone inside. This was not only alarming but a serious food safety issue. I tried contacting the store immediately but received no response. After days of persistence, I finally reached their online customer service and dropped off the specimen at the store on July 15th. What followed was a staggering 4-month process of emails, follow-ups, and miscommunication. From being told by the location Manager to email the owner s son at a personal Gmail address to receiving vague updates through social media, it feels like no one cared. It wasn t until November 5th 4 months later that a corporate representative confirmed the procedure was handled and assured me it was reported to health and safety authorities. While I appreciate the eventual response, the process was unnecessarily lengthy and frustrating. As a loyal customer, I expected better accountability and care from A&W, especially considering the seriousness of the issue. How does it take 4 months for a corporate franchise to document a simple incident and communicate it properly to the customer? This experience has shattered my trust, and I will not be returning to A&W. Photo of the bone attached.
Pleasant customer service as always. Freshly served fries. Clean and tidy place.
Vegetarian options: The masala veggies burger could be better Food
Went to get breakfast at 7am, ordered a cheese egg muffin, spicy chicken muffin, 3 hash browns and a beyong burger. It cost about $30 and was a waste of money and everything tasted horrible. The hashbrowns tasted like the oil was old, that was probably the best thing we ordered was is sad. The egg had shells in it, the chicken was so chewy. Literally rubber and the beyond patty was so overcooked and burnt it was literally like a hockey puck. On top of that the English muffins were not even toasted. Nothing worse them having a raw doughy tasting muffin. Completely turned us off from ever having A&W again.
If you decide to dine in, be prepared to wait to even place your order, they prioritize the drive thru and ignore any customer waiting to place their order
Sold out of kids packs for Halloween at 6pm. Why promote on social media if you aren t even going to honour it?
The guy on the window was going thru depression,drive thru depression.
Vegetarian options: they do have vegetarian options like beyond meat, and the new masala veggie burger is just amazing. Food
We ordered at 3 Nov. - 5.35 pm through driv-thru there was a person Mahaveer who took the order but he behaved rudely denied the order told that was not you supposed to behave and we were not talking to even him and he when we went inside then he did the same thing again talked unprofessionally behaved unprofessionally
This location is one of my favorites because its open 24 hours and the staff are always great and food is delicious as well. I recommend this establishment.
The beef burger combo was awesome and the veggies were surprisingly fresh when I got it. Not what I expected after visiting a few A&Ws. Kudos to the night crew.
Worst location please avoid. All food as tasting bitter and it was drenched in old smelly oil Food
Mama burgers are 3 bucks each, with tax is10.15. A&W on warden and 401 charge $11.20. they try to tell you they punch in 2 burgers for 6 and one for 3. Should be 10.15 cents. Employee tries to tell me its easier to punch in 2 for 6 and one separate for 3. I asked why would it cost more? Is A&w that desperate to charge more to make more? Or are they scamming in the tax. Check your bill be aware of A&W
I am very surprised and how clean this restaurant is it is very sad that you will not see one like this clean in Toronto. The staff is exceptional and very kind. Thank you so much for that good service for a fast food restaurant five star bravo
Had a horrible experience with the manager at this location, which caused me to leave and will never return to this location. Dietary restrictions have always been A&W goal to accommodate all customers, but this manager was argumentative and rude. Ive always traveled throughout Canada for business, Ive always tried to use an A&W franchise as often as permitted. The policy at all the locations Ive visited over the years is that if you order a breakfast without bacon, its substituted with an extra egg and/or tomatoes. This manager told me I was a liar and that the A&W system does not permit any substitutions at any location throughout Canada....Ive visited several other locations in ontario, Nova Scotia, and cities outside of Ontario and have found that this is authentically suggested by the cashier when the no meat request is made by me. This manager should be retrained in customer service and communication. I wont be going back to this location in the near foreseeable future.
nice place must visit staff too friendly and knowledgeable
Great customer service and great food from a guy harnoor
Very good
We had to pay extra for tomatoes and lettuce this is absurd it s a burger restaurant why we old basic topics be an extra fee - totally disappointing
Slow
Waited 5 minutes at the counter. No one came to take order. 7.14pm 26th july 2024
Food was bitter, as an ex fast food employee its obvious the fryer oil was old and dirty
Literally the dumbest employees I have met at an a&w, messed up my order three times and couldnt seem to get it right even after telling the cook what I wanted.
fries & limited time burger were not hot, kinda lukewarm should at least mcwave macchiato was hot because its from the automated coffee machine. $16.02 for combo seems no junk food places can beat McDs fish sandwich yet
I went through the drive thru today around 6pm and they were out of a couple items we wanted. I ordered something else instead. Got home and half of both burger buns were completely stale and hard. How do you serve that to people? It was so obvious that they were not fresh. Nobody should have been using them. They were inedible. I had to throw half the bun in the garbage. The unfortunate thing about getting food to go is that you can t just go back up to the counter and ask them to fix it. You re already home by the time you realize there s a problem. I rarely treat myself to A&W, so it s extra disappointing when this is supposed to be a once in a while treat and it ends up being a complete disappointment. I won t go back to this location.
I recently visited the A&W at 1585 Warden Ave in Scarborough for breakfast. We ordered two All Canadian breakfasts, along with two orange juices and two coffees. Although there was some initial confusion in taking our order, the meals were prepared in a timely manner. However, we encountered several issues with the toast. It seemed improperly buttered, so we requested additional butter. The butter was provided in a cup, but it was littered with bread crumbs, suggesting their butter is contaminated with toast debris, which is not sanitary. Additionally, the toast was cold and not fresh, leading us to suspect it was pre-buttered and left out to dry. This was evident from the dried-up butter and the cold temperature of the toast.
Freshly done all the time..
Experienced a long wait in drive thru. Never had this issue before at any A&W whats the point of drive thru then. Had a bad experience at this location even though there is no one ahead of me. Disappointed
Not much to say, A&W is a Canadian staple, perfect for everyone. Great food, beyond meat burger is impeccable. If you go, don t forget to try their iconic root beer. Vegetarian options: The beyond meat burger is the perfect option for any vegetarian looking for fast food. Parking: Free parking lot, easy to find space not busy. Good drive thru, not too big or small.
I was there 3 times in a row asking for a papa burger with NO onion and NO pickle. And I get onion and pickles every single time. Very disappointed
Food was very good
Pleasant staff and good food and service.
At 8pm the store had only chicken burger there was no other choice Said they run out of beef burgers The chicken burger was salty. Disappointing
A&W has the tastiest burgers for a major chain in my opinion. Definitely worth the extra cost. Side options are good, onion rings have a nice crunch.
Awesome and consistent
20 minute wait at the drive through window
Speaker on drive thru had very low volume and couldn t hear the lady taking my order. The whole purpose of the drive thru is so you get your order faster and the was only 1 lady taking orders and serving for drive thru and inside
NEVER AGAIN. FOUND HAIR IN MY FOOD. GROSS. . I m calling the Toronto Health Department!!!
Drive thru and dine in is available. Leisure for a while is great. Parking: Next to it Food : 5/5 |
Best root beer.
Slow service, rude & inattentive. Also makes no sense that you have to pre-order on app to use coupons.
I ordered 1 takeout and 2 to dine in the dine in ones were fine but the takeout one which I didnt looked at was like this not full hashbrown and tasted awful
Lenient and cooperative night staff special thanks to HARNOOR for explaining me the deal of the day.
Drive through waited 15 minutes for Burger
The food is always fresh and delicious. Prompt service.
The night crew there is absolutely terrible , waited 30 minutes in drive thru with 2 cars ahead. Need to hire a better staff
Bad Location. Waited 20mins in drive thru after ordering on app 10 minutes before I got there. I went Saturday March 2 2024 around 11pm. The employee at window told me3 to 4 minutes then left me out there for 20mins. No update . Watched people walk inside and get served before me. When my food finally arrived and asked what happened the the Employee just closed the drive thru window on me. I tried to call and speak to a manager but no one answered. I will NEVER go to this location again and will stay away from a&w for a while because of how poor my experience was with no explanation or apologies, just rude incompetent staff. The food was cold when I got it, and my drink was flat and leaked all over my passenger seat. DO BETTER 1585 WARDEN YOUR LOSING CUSTOMERS AND GIVING A&W A BAD NAME.
Great food and service. Friendly staff, clean seating area.
This was my first time trying the poutine at A&W. Supposedly, they are known to have one of the best fast food poutines. This could not be further from the truth - at this location anyway. The fries were barely warm, the gravy was cold, and the cheese curds weren t melted AT ALL. Sure, I got takeout, but it took me LESS THAN 2 minutes to get to my car. Even the poutine at DQ is better. Huge disappointment.
Went to get a breakfast sandwich at 11:36pm. A&W has all day breakfast, the guy at the front serving customers didn t greet us verbally, merely gave a head nod and stated they can t do all day breakfast because they re cooking burgers on the grill? Make it make sense lol.
Always takes eternity to get food here even without anyone in the drive thru
For the times I have been at Aw,I have never experienced any sort of a problem or delay in service.Their tea is very nice ,given that am a tea lover ,I mostly go there for that..Especially the one at warden and metropolitan road is near my home.very quiet and staff are friendly
Akhil good service love A&W coffee anytime anydays
Everything is good but not the price.
Its better now.
My experience with this branch of A&W was through their drive-thru, which was an adequete one at that. I drove in, ordered my snack, and went to the window. I say snack because it was only a three piece chicken strip and small fries. I was told there would be a 5 minute wait after I paid, and to my surprise I was told to drive forward and wait on the striped yellow line at the end of the drive-thru instead of the window. At a busy time, this would make sense but it was not busy at all as there was just one car behind me and they came in after I ordered so they wouldnt have needed to wait for any more than 2-3 minutes. The estimated wait time was accurate and after 5 minutes the employee ran outside the store to give me my order. The food was satisfactory, and it was warm and fresh. As I was waiting for my food at the end of the line, I noticed that the car behind me was also waiting for their food, even after I left which makes me think nothing was ready at the time. The employee that took my order and brought the food to me outside the store was not very friendly but was highly professional. Overall, a satisfactory experience and a good spot for grabbing a quick bite.
Great location for fresh food and service open 24 hours
Best service and good food in town
Good burgers, fries, onion rings. Its just gotten a lot more expensive. Not worth it.
Genuine materials, genuine goods, no cheating.
This is the 2nd location to go to because after the other A and W on Lawrence said they do not serve lunch after 6:30am They were amazing honestly and made me lunch even during breakfast time
Friendly service
Food here is alright, theyre pretty quick with your orders when its not busy. If you were ever wondering why the coffee here tastes kind of off, its because its instant coffee. Yep. Instant coffee. No ground coffee beans brewed to make a cup, just straight hot water and powder. For just $2+ a cup! :) It tastes less and less like coffee the bigger the size so I suspect they give you the same amount of instant powder regardless of what you order. Probably those little non descript packets you can find in a hotel room. Honestly its more like ordering a cup of hot water with someone whispering the words coffee into it before they dumped in your cream and sugar... if you even asked for that. Maybe go next door to Tims if youre feeling coffee.
How can 2 small straps of chicken and fries on the kids menu put you out over $7?? Maybe its because they added a mini granola bar to it? I dont remember the last time I was at A&W and the cute commercials were tempting me to give them a try, but unfortunately, this will most likely be my last time. See pictures for yourself.
Tasty
Ordered 2 breakfast plate combos through skip the dishes today. The breakfast comes with 2 eggs, 2 bacon, 2 sausages, hashbrown, 2 tomato slices and coffee or tea for $10.38 what a deal! We requested the egg yolks to be dippers and they came perfectly cooked! This place reads the orders and produces quality! You guys rock!
I ordered two Teen Burgers and a Chubby Burger, I wanted to use the 1 free fries but the coupon wasn t loading properly on the app. I went through the drive through to pick up my mobile order and showed them the coupon on the website (that I logged into) and it started a countdown for 20 mins for the coupon expiry. I asked the person if I could add it to my order (since I ordered two Teen Burgers) and he said no, then another person came to the window and was even more rude, said absolutely not because I had already paid for my order so they can t add it in for me. This service is so terrible and actually ridiculous - the coupon expires in 20 mins on their website and yet they still wouldn t give me the 1 free fries .
Love the burger.
Love their sweet potato fries and beyond meat burger. The chicken burger is also very good. Vegetarian options: Beyond meat burger
Good if you have coupons
I order my coffee here every morning. Same routine everyday and the cashier in the drive through is the most disgustingly, rude and indifferent person Ive ever come across! If unhappy was a person! There was another beautiful person dont know what happened to her and the guys are ok but this one needs an attitude adjustment.
I ve never had a bad experience at A&W
Great food & service. Nice place for dining. Very fast Drive through service
Clean, mean machine food.
A&W, not as fast as some chains, a tad pricier, but a way more satisfying meal. Uncle Burger for me, please.
Staff at the drive through window seemed slow and inattentive/bored. Took 5- 10 min to get our breakfast. However when it did arrive it was hot and delicious! Coffee was great too! So I guess it was worth the wait!
Prepared well, clean environment and friendly staff
Good food. Service could be more efficient. Seemed low on staff since we waited over 8 minutes to place order when we were next in line.
I get the best breakfast and good cofffe their.
Whole point of going to A&W is a frosted mug. I specify dine in and get a paper cup. I could just make same thing at home, especially beer battered onion rings that a&w is missing. At least decrease to .89 cents for a fountain pop like circle K if I cannot have a mug, only point to go to A&W
Told order would take 15 minutes because they are cleaning the grill. Asked if we can get anything while waiting as a gesture of caring for the customers time. The employee laughed and said no. Sat in drive thru for the 15 minutes then got the order. Had to ask for drinks again and was treated as if Im trying to steal from them. Oh, you are sure you didnt get them type of questioning. Pro. Good food, hot and fresh... but respecting the customers time is also important. How much does it cost the franchise to give away a free drink, or fries, or pie??? Pennies, yet the effect can be priceless. Con. Long wait and customer service could involve more of a personal touch, when required. Wheelchair accessibility: Ramps are provided
Tried their new frozen rootbeer drinks that were very tasty will buy again and they have several different ones to try
Excellent place for getting lettuce wrap substitute. Luv this place.
I stopped for coffee because Tim Hortons debit system was down.
Great drive through experience.
Svc good
I dont mean to be rude, but I will anyway...6pm June 29... paid 36$ for part of an order...the bag did seem a little small, I asked if that was my entire order, yes was the reply. Get home and found I was missing the overpriced sweet potato fries.. when I called to complain the VERY RUDE MANAGER... said I can only replace what you didnt get...Im not driving back to pick up fries... I threaten to call the head office and do a very nice review...which Im doing.... he didnt care... thats all I can do was the response.. clearly dont care about keeping customers @ WARDEN AND 401...
Very nice people and good food!
I am regular customer, but nowadays every week, the quality is really bad for chicken burgers and sides. Even I asked for fresh, they give fresh but still it looks black and taste bitter, I think the problem is oil, even the sides fries and hashbrown is dark brown. When I asked the staff, they dont have any answer for this. Every week its the same. After paying getting this quality is not acceptable. I am coming to this location because of the drive thru , but think I should think about other option.
Took 30 minutes to get a breakfast order. Then they ignored the no cheese request anyways
Dont go there really bad service, and food is disgusting, never going back!!!!!!
Restaurant was clean, service was fast. Food was hot.
I use to like A&W its become mediocre, at this location you need a code to use the wash room .
Long wait times with new staff. There is no more customer experience. Similar to being served by robots who dont care about their job.
Used the drive thru, was slow, had to wait at the side for nearly 10 minutes on a single chicken burger order...
Had to wait close to 15 mins for drive thru order and by the time I got my order food was already cold. Hopefully someone from A&W HQ is monitoring this reviews and taking it seriously. What s the use of drive thru when you still need to wait close to 15 mins. One of the worst A&W location. I would not recommend to go and eat at this location.
Grrat burgers for fast food
So helpful Vegetarian options: A good amount Dietary restrictions: Better difference options Parking: Safe
Loved the service here. Great taste as always
I ordered chicken burgers tonight and it s almost 9pm. Only one employee working for take orders and preparing food. I saw another employee working at the back . Food is good and service is good but still i hope the owner can hire one more employee for better service
Staff not friendly and food was cold
This place shouldnt have a drive through you cannout get food in less than 10 min its pathetic
Good service, nice atmosphere but the food was cold and hash browns were literally brown, they were fried in old oil and smelled burnt.
Very tasty food
The food was cold and dry, also the root beer was flat too(how? Its from the tap). I dont understand how. I will skip this location if you want A&W.
Great food, and service!! You cannot beat a $12.32 full bkfst (Eggs, Bacon, Hash b, Toast & Coffee) Food
Bad experience today. Ordered burgers without pickles but I was served with pickles. Sweet potato fries were not fried properly. Order takers carelessness spoiled our family dinner.
It s been several months their all fried items like chicken strips, chicken burgers and sides are greasy.. their fries look blackish and it tastes bitter too. As I am a regular customer, it s not the first time every weekend it s the same. I like their friendly staff but if the food continues like this, I don t have any other choice other than stop buying anything from them.
Awesome place. You will need a code to use the washroom.
You cant go wrong with this location!
The A&W breakfast is the best kept secret in town, and so is the fact that their specialty coffees are excellent. Also, I really like this location.
I have an app coupon, the staff @ cashier won t let me use the offer, she said I have to order from the app, but the app kept have issues ordering(I tried 4 times the app didn t let me order). I went to other locations, they have no issue giving me the coupon deal on the cashier. I find the staffs at this location don t know anything about customer service!!!
Good food as always.
Food portion is not value for money. They should name all burgers as kids burgers and the portion of fries are always tiniest packs with number of fries in it.
Mamma burger for the win. Also the root beer is pretty great.
This place has a vibe you can really crush a burger to.
I dont often frequent A&W. But the burgers are pretty decent quality and I also tried their spicy chicken sandwich, it to was a success. Fries were hot and tasty. The servers need to be more pleasant and friendly, Learn to have a sense of humor.
