A&W Canada in Scarborough

Pleasant attentive staff, got the order correct, food warm and packaged well

Need to make progress. Lack of trays,however, people steel (steal) Wheelchair accessibility: Need more improvements. Food : 2/5 |

They don t provide cup of water even if we are willing to pay. Dumb people and dumb rules.

They have halved the size of the chicken strips. Literally cut it half and selling one half for the same full price. So now you get one and a half pieces of chicken strips when you pay for three full pieces of chicken strips.

We liked the freshness and the taste of their food, we ordered masala veggie burgers and onion rings. The staff is friendly and humble, we surely would like to come back again. Vegetarian options: Masala veggie burger.

Be careful, i had mold on my burger bun. Yikes.

Went today around lunchtime and the lady at front counter( short heightened)Filipino was so rude absolutely no manners how to talk to a customer and behave in customer service.I just asked i need everything fresh within 15 seconds of my order and she said everything is made already.

I mean seriously, they don t even wear gloves to make food .This is ridiculous.i don t have option to give zero

I went there to buy masala veggie burgers and there were lady cashier who was very rude and arrogant. Actually, I wanted two extra pieces of tomatoes and few more onions and she told me you have to pay extra 0.40$ for each slices of tomatoes and onions respectively and when I asked for something she ignored us.not visiting again.

Very bitter onion inside, not proper removed heads but patties was good

So we got a kids meal. 1.50 for addition bacon, and it was half a strip. Why cant we get water here?? I use to love A&W. Sad customer service. Oh well.

We ordered 1 veggie burger and 2 mamas burger. My friend clearly told the server he is vegetarian. We work in the mall and when we opened the food we found the veggie burger had cheese. My friend went back with his burger and the server argued with us saying we took the cheese from mama burger and put on the veggie burger. First of all mama burger didn t even have the cheese. The she told us to bring back those 2 mama burger to prove didn t have cheese. We went there just to change the burger not to get free food. We wasted our break time for this whole scene. She assumed we are doing these to get free food. Who does it for a 5$ burger and also the manager was extremely rude. I was brought up in Canada and living for 30 years and this is the worst service I got in my whole entire life. Who has time to do all these garbage tricks to get a free 5$ burger. Please avoid going to the store. They also don t admit their mistake and not trying to fix their mistakes instead putting blame on us that we took cheese from one burger to another

I hate the rep saw attitude when I ask for veggie burger. He was rude and don t want to help. Never going back again Vegetarian options: I took masala patty. I hate the rep saw attitude when I ask for veggie burger. He was rude and don t want to help. Never going back again

Horrible service today. Just tried to order a keto meal and ordered 6 beef Pattys with cheese bacon no bun no toppings no combo. And then a small kid burgers and a bottle milk. That cost 43 dollars. And they made me wait 15 minutes for essentially just For 6 small Pattys like the bag was so small. I got over charged or a and w is price gouging for an individual patty this is crazy. Never going back again. This was my last time ordering a and w. Horrible service. This happened at 6:20pm today.

Very rude behaviour of the employee.

A&W drink that I ordered taste like water. Maybe they mixed it with water too much

I went there to get dinner and it took the guy that was making the food 3 tries to make a burger with bacon, cheese and ketchup

Very good service Wheelchair accessibility: Yes this place has Wheelchair accessible Food : 5/5 |

2 employees on busy Saturday evening, SHANE TO OWNERS AND MANAGEMENT

Placed order at 6:32, the person on line working without gloves, all the trash beside working area, using dirty hands, using cleaning cloth while preparing order. Also the staff took 15 mins to deliver just 2 spicy burgers.

Ready to eat food handled without gloves

This place is Ridiculous 2 times wrong item in the order unprofessional customer service.

good

I have got burgers and sandwiches from A&W from other stores before and they have never disappointed me.. but the burger i got from them yesterday at Stc on March 3 around 12-1230 was terrible. Lettuce and onions were misplaced the sauce was all leaked in my packet. Idk who made the sandwich for me but this is not the way to do it.

These guys are cheats. Always put up special offers on various apps such as UberEats and then always cancel your order .

Fast food. Small root beer 3$! No refill!

My food took 1 min when there were only 2 people in line

Very disappointed today. The service is very bad here. I spent over $40 here and the staff at the counter were so rude. I do not recommend going here.

Owner turns off the mobile app during promotions. What is even the point of having them then? Or of having this location? EDIT: A&W corporate says franchises have the ability to turn on and off mobile ordering at will. A&W franchise blames IT for magically and mysteriously deactivating the mobile app precisely and only during free burger promotions. Both the incompetent franchise and impotent corporate agree that nothing should be done about this.

I asked them for veggie peri peri. The girl said we don t have it and also she said its not in our system.

Got food poisoning from this place. Ordered a Beyond Meat burger and have had every single nasty symptom of food poisoning, and I m on my 3rd day of dealing with it. Please do not eat from here if you care about yourself.

Don t usually eat at a&w but this spicy pickle mama burger caught my attention and thought I d try one while doing a little shopping. Usually when a place says spicy, it s mildly spicy at best, but in all honesty this lived up to its name, a very original fast food burger to say the least. The girl working the counter was nice enough and you could see the fresh burgers being cooked in the back. My only complaint is, for one of their full size burgers, this burger is very small. Smaller then your quarter pounder or whopper or Harvey s original burger, that in itself is disappointing but other then that it was a good burger but a&w if this was your full size burger your buddy burgers must be tiny

Thats crazy ! Order anything here that has bacon, I bet youll not be able to find that piece of bacon. We are fans of the Chicken Bacon wrap, but in this particular store, whenever we order it, they only put a single tiny piece of bacon that barely covers the size of 2 fingernails. Im not joking, thats literally what Im getting. And they claim it to be a chicken bacon wrap, lol !!! It happened so many times here and in few different locations too. Everytime I have to bring back the wraps to the counter and ask them wheres the bacon. They then apologize and replace it. My question is : why cant they do it properly in the first instance itself ? Why are they crying to just give us a reasonable size of bacon ? Thats extremely bad that, as customers, we are not getting what we are paying for. They are just cheating !

took ages to make my order with no body else in the line

I don t usually post reviews and also I don t have craze to put label on people . However i only post whenever something gets close to heart and the service by the staff today was the same. I request everyone that they are learning and each one of us are learning everyday. They are trying their level best and I don t have any problem at all. Will come back again

Despite the fact that their chicken burger is good, there is no hygiene in this place. The girl in the kitchen does not wear gloves when making the food. She doesnt even wash her hands after each order, this is disgusting and highly unhygienic, imagine what all she touched before making my burger. Very very disappointing!

The onion rings look like they were not fully cooked and all the batter was of them .like I got a bag of onions. Worst place ever.

The food is good, I really like the taste. The service is fast too. My only concern is that staff members look sad always. They can improve a lot of customer service. Price around 20 dollars for a combo.

I had a worst experience in this location. I went to get a spicy Habenaro chicken burger and fries. I waited there forever and 3 people who came after with the exact SAME order was served. I was asked to wait by the LADY who was working there. I got my order toooo LATE and I am not angry as my order was late, but because I was the first and the same orders were given to the people came after me. This is RIDICULOUS!

Went for the onion rings. We dont have onion rings. Not even Sorry, we dont have... HOW do you NOT have onion rings? No sale. Wont be back.

Vegetarian options: Veggie burger sweet potato price and most are organic food Dietary restrictions: There is choice for organic food Parking: It s a big parking lot so always been a free space for parking Kid-friendliness: Child friendly Wheelchair accessibility: Easily access wheelchair

The staff had me waiting for a long time despite no crowd. My order was just laying there and she suddenly remembered about it and then gave it to me.

Usually good, but they just served me a burger with the stalest bun Ive ever had in fast food

Fresh and hot onion rings and Hamburger I ordered over the app and picked up my order with in 6 minutes. Food

Doing everything with bare hands is unacceptable. Food safety needs to be addressed!

Ordered All Canadian breakfast today, the food wasn t the greatest. Sausage was lukewarm, toast was already toasted so it wasn t hot. Coffee, well the girl forgot to add sugar in it not to mention the cook was eating prior to our visit and I don t recall her washing her hands before she handled my food not to mention she didn t wear any gloves when she was preparing my food. Wearing gloves when your serving people their food should be a standard. Will not be eating from here again.

I went to the mall today and i ordered from here, NEVER AGAIN!!!! I got food poisoning from the chubby chicken burger and i have been throwing up since. The service was absolutely terrible and she took so long to give me my order. Thank you a and w for ruining my life. DONT EAT HERE TRUST ME

Horrible service. When placing an order I asked for the chubby chicken burger combo and the worker entered the burger itself only which I noticed after she entered. I was assuming she heard me when I said I wanted the combo.. anyhow, I said sorry, I would like the combo. She gives me an inappropriate look and cancels the transaction.. I dont know what kind of service this is. Wont be ordering from here again.

Great and very quick service, the food is very nice, I had an amazing takeout. It also allows for someone to be always sitting and have a great time while working.

Great burgers and root beer!

Pleasant staff, efficient service and tasty food. Value meals are a great option for those on a budget and want a quick snack.

Overall staff is not rude but this place has some issues like the prices r higher then other a&w on some items and its been 5 times ive been there on different timings even earlier in the day an since the coffee for 1$ promo is out they r always out of coffee! How come. Also as a corporate value i dont appreciate how its not policy that they touch all your food with their hands without gloves or thongs . THATS DISGUSTING. This location also runs out of beyond several times. If they know something is more in demand should stock more of it. Food is always fresh tough and the whole wheat bun could be better without seeds in it. It also never puts the vegetarian burgers on a sale promo i think i only remember it 3 yrs ago.

Beyond meat burger (waste of money)

Airbus 350 flight was comfortable and Good quality food.

Best burger place in toronto!

Worst customer service experience ever. Ill be sure to never give business here and will recommend others to choose a different location or if your in stc just go to McDonalds.

Despite the fact that the food is quite good, the hygiene of the place leaves a lot to be desired. The day I went, the floor was very dirty with leftover food, the fryer had food leftovers around it and there were some sick staff without masks. On the other hand, the waiting time was higher than average since there was hardly anyone waiting.

Clean and friendly staff!

Awesome and friendly staff..

Extremely expensive. I just brought 1 burger and paid $10....

Taste good

Good location, although there was a homeless guy washing up in their store front sink...not in the bathroom...in the middle of the store...he refused to leave and owners or worker said hell call police and homeless guy lost it and was aggressive at this point...couldnt be happier to get out of there faster

A bit quiet and not too interesting

This is the most consistently unprepared and unprofessional food establishment in the mall. While they do offer breakfast menu items ( and personally AW makes a better breakfast that McDs) it will not be worth the headache or poor service to even go. They never have key ingredients ready-- like how can you be open for breakfast but have no eggs or hashbrowns prepared ?? There is always a queue of confused customers in the morning waiting for food (including the mall workers who end up late for work). I had a personal experience where I noticed the girl making the food was wearing these 6 inch Cardi B nails, the nails were literally piercing the hamburger bun as she held it, and I so asked the staff why she was making and touching food and with such long nails as it is unhygienic. The cashier shrugged and replied that The nails ripped in gloves and that she had just gotten her nails done and couldnt take them off. I promptly asked for a refund and she actually had the audacity to scoff and roll her eyes and try to make a scene laughing and saying to the line cook she doesnt want the meal-- dont make it..she said your nails are too long. This place is a mess and suffers from poor management, needs a couplete overhaul.

I Didnt like the food

What a disorganized mess this location is. I had to wait almost 20 minutes for my order. They gave me my drink right away, so by the time I got my food, it was warm and the pop was flay, my fries were warm and tasted stale, only the burger was decent. There are plenty of food options at the mall, I wont be returning to this location. There us NO reason a customer should have to wait almost 20 minutes for food.

Franchisees have the same prices but they charge me extra $1.20 for 7-grain bun. When I asked the manager Joanne she said we charge extra at this branch. I don t understand the reason why. I have never paid extra for substituting a 7-grain bun instead of regular. Moreover, customer service is too bad. They overcharge and throw the receipt in the garbage without asking. I have to wait for 10 minutes to get the receipt. I am never visiting this branch again and same I will suggest to others.

Came for breakfast and ordered 2 All Canadian. Two people behind me got their orders first and one being same order as mine. It took almost 20 minutes to get my order.

Delicious food. Must try their fries.

Nice place

Unprofessional staff so dirty cashier is impolite.

The breakfast was delicious, this morning. Thank you.

Pure beef

Love love love A&W. I would always buy their fish sandwich here. Love their rootbeer and burgers and almost everything they have.

POOR SERVICE. WAIT IS TOO LONG. NOT PAYING ATTENTION TO ORDERS.

Onion rings

Great

I was there like 20 minutes ago, I repeated and repeated that I wanted 2 burgers with bacon and 1 with no bacon, I just came home to find out that I got 1 burger with bacon and 2 with cheese and lettuce, food its not cheap here to get something that I didnt order, never coming back.

Male staff touched food and cash. Yuck. Not wearing g gloves. Sun 1 Mar 2020 11 a.m.

Rude staff. There s not even one customer in line, I said hi good afternoon. She just looked at me and turned her back on me! Very rude!

Same food but with the ultra classic décor.

Loved the burgers. But they should always ask if we want to remove anything from our burger. The pickles and ketchup together made the burger taste too sour. Otherwise everything was good

The best fast food burger

This location has a special breakfast deal that rocks. Bacon and egger hashbrown and coffee 3.99. it rocks best location and service. The above deal is long gone. They now use real cheese. And extra like tomatoes and onions are free not like the golden arches rip off. Still worth the trip

Ordered a coffee, the cashier had a conversation with a coworker and proceed to brew a pot of coffee without advising anything. As the coffee pot overflowed and made a mess on the floor cashier still said nothing and the manger walked away. 10 minutes later she handed me the coffee as I walked away I knew it was overfilled because it was spilling everywhere. This was the most disgusting coffee I have ever had. I returned it, I advised it tasted awful and it was overfilled. My new coffee was made quickly but again was way over filled.

Chicken buddy onion rings nobody can beat them specially there root beer best food chain

One of the best A&W that you can go to! They are constant! their food is always cooked the way it should be ! not under cook or dry ! the staff at this location are always polite and nice!

I love the chicken sandwich

Nice and economical...good food

busy

Buddy burgers are dangerously good

Service is great !!

Love A&W always!!! But I was standing in front of cashier, no one comes helps me since 3 of staffs were there. Then I did order by myself from machine, and I was the last person to get my foods. Least 5 people who come after me and they all gone.

Quick service and great meals

Its really taste a real chicken sandwhich

Okay... so... who knew their breakfast sandwiches were going to taste good? I totally wasnt expecting anything but their breakfast sandwiches IN A BUN (key,!) Is really good! Coffee is okay.. hashbrowns are good too. The beyond meat burgers are pretty good too and cant really taste the difference between the real meat (I think?!)

I love a&w but....why arent the staff who are making the burgers here wearing gloves ? :/ that just really disgusted me..or was it always like this and Im just noticing now ?

The burgers are amazing! They melt in your mouth so yummy

Great food, prices are okay

Love their burgers and fries

I like better than McDonald, sorry I go for it

Great burgers. Also very reasonable price. Best burgers in Canada.

Pretty standard

Beyond Meat burger . Well trained staff. Less crowded.

Service is great

The best spicy chicken sandwich!!

Couldn t remember the last time I went to A&W and decided to give it a go. Decided on the papa burger, fries and a root beer. The burger was dripping with grease and to be completely honest, had no taste. Expected a bit better for the $15 (!) I paid since when was A&W that expensive? Next time I m here I ll choose somewhere else even McDonald s angus burgers would have been a better choice, actually have a bit of flavour to them and cost half the price. I was very happy to see that they ve switched to paper straws, at least!

The veggie Hamburger is amazing

Delux veggie burger awesome.

We bought a few of the $3.50 Teen Burgers here. Solid option for the price- it has fresh veggies stacked on a juicy perfectly done patty. Their paper straws are definitely also a welcome change, for the environmentally conscious. Id recommend staying far away from their new self ordering kiosk though. Its dated interface and clunky navigation on a non capacitive touch screen wouldve felt old a decade ago, but in 2019 it simply felt out of place. In the span it took us to place an order, a few other customers were already well on their way to getting theirs fulfilled. Or maybe we just suck with using it.

I went to A&W for the Teen Burger as advertised last night on tv for $3.50. Was told the special is over. I called the head office and was told they have no control over the tv ads and are not prepared to do anything. It would have been my first visit to A&W. they just lost a customer

Love A&W

Ordered a double Buddy Burger ($3.14 including tax) and inquired as to how much it would be for a combo with onion rings (over $9, seriously, for a Buddy Burger combo!!). Then I was asked if I wanted cheese. I said no. When I opened the bag, it was 2 pieces of meat in a bun. No garnish or condiments. I called later to complain and the person on the phone insisted I must have said plain which is what they entered in the system, and gave me a plain burger. So beware - say regular or you get it plain! At least this location is clean, not like the one on Mapleview in Barrie, or the one on Memorial in Orillia which thankfully went out of business.

Unfortunately dosent have halal food

Loved my first experience here.Staff is courteous and efficient. Had Wild Cut Cod Burger .INot into burgers af all. It was yo my surprise yum yum.Melted in my mouth.Loved it

The food is a joke I ordered a Mozza burger and fries I mostly got bun and lettuce. The fries are small and the root beer tastes like water. Never ate there again. Also expensive for nothing. I will take my money to Mc Donalds.

The food is great and delicious

Crispy onion rings juicy burgers

Nice food and employees are friendly. Good luck continue

Loved it

WOW is this the worst A&W ever. Ina, the most incompetent cashier ever tried to harass me, as well as swore under her breath when I asked about getting a 2nd free root beer for MY BOSS who couldnt leave the store (I also work in the Scarborough town mall, and my boss asked me to get her a root beer while I was there), for free root beer day. They would have no idea that somebody had 2 as its literally just a silly little tally sheet. As well as there is NO sign saying 1 per person like they claimed. Absolutely ridiculous. She was so rude and would not bring out the equally as useless manager, Francesa. I hate leaving negative reviews but these horrendous A&W employees need to he dealt with. They were both so incredibly rude and Ina scoffed when I asked for her name to report her to head office. I had to ask the other, much nicer cashier for her name who at least was competent enough to give me her name. Avoid this A&W, these chicks have the worst attitudes.

Love AW breakfast.

Nice place

Delicious food.

Yummy mushroom burgers! Got 2 all for me!

Hamburger combo was priced higher than, but drier and not as tasty as comparable big Mac at McDonalds

Excellent

Good

Ni

Dont advertise all day breakfast,if you dont have it all day.

Good Apple Pies....

Best late night snack

Good quick service. Ordered through the app and got the order in a few minutes.