Tim Hortons in Sherbrooke
4857 Boul Bourque, Sherbrooke, QC J1N 1E8, Canada
About
Located at 4857 Boul Bourque, Sherbrooke, QC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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Usually go before work around 8am at drive through and there is not much of a wait its quite fast. My fave though is when I pass in the early afternoon on Wednesdays the personnel at the drive through is always so nice!! I order many bagels with cream cheese and usually they are burnt or the staff did not care and wouldnt actually spread any of the cream cheese… but here they actually do it well! Love the iced-cappucino. I am always disappointed however with their hot chocolate it tastes super watered down. The chocolatine is a dream! Have not had a bad experience since I started going there this summer. The place is usually quite clean so big plus!
They are out potato and ketchup! The employees just don’t care and ignore our demands!
If I could I would give it no stars. First we get terrible service from a man who is extremely grumpy and unwelcoming, who clearly does not want to be there. Then, we get the drinks we ordered (which usually come with whipped cream on the top), but to our surprise there is no whipped cream at all on NEITHER of the drinks and they do not taste like chocolate at all even thought they are chocolate drinks. I get these drinks all the time in other Tim Hortons around the area and I’ve never had this problem. Did not leave a tip and will not be coming back.
Eggs shell in breakfast, either way too much or no sauce at all in food like wraps, greenish eggs, so ive stopped taking food there. Out of then 10 times ill order a french vanilla, 6 times of those will be black coffee, even though its written fv on the cup. An order for a single coffe takes up to 20min, one of the worst tim hortons ive been to hands down
I don't generally complain, but after waiting ten minutes for a bagel and a donut, only to end up with this, I'm not exactly happy. I guess this is what I get for not asking for extra cream cheese. Shouldn't have even bothered this morning.
HORRIBLE service!! There ONE HOUR before closing, waited twenty minutes before being told to LEAVE because they were "too busy at the Drive-Thru". Cashier yelled at me and wasn't wearing a face mask. Terrible. Tim's has to clean up their act.
If you are using your loyalty card at the drive through, make sure you are NOT charged when the coffee should be free. Twice the attendant has asked for money now when I know the coffee was free because I make a point of asking the visits each time on the card. Only after I called out the attendant on it did I not have to pay. How many other customers have been duped into paying when they did not have to? Where is that money going? Tip jar????? Just newly renovated place, is that the new policy to pay for the renovations?
Lot of place, have "eat in" cups, during my visit was full but still quiet.
I came by on Saturday at 12:30 p.m. to take a rap from the worker I work in a Tim and I can confirm to you that he really did anything wrong with my rap we didnt have the right cheese there was too much sauce and their sausages were even not cut so I had the start of the rap full egg and the other full sausages. Seriously, train them like everyone else
Bad service. Very stupid young cashier and zero friendly. Service is getting worse and worse at Tim Hortons.
They are very nice and nice, super good service I find the food very good hmm! 12/10/2024/ 3:30 p.m.
Very good plain croissants
Good little coffee, good service.
The employees are unfriendly and jaded. There are almost always mistakes in my orders and the employees are not bothered to correct them. Seems like were bothering them when we order
Announcement of flatbread pizza and at 6:25 p.m. they dont even serve it anymore
Beautiful place
Received excellent service Parking: a lot
Very long service
Too much waiting. Very slow service...
This is the first time in my life that my turkey was heated in my sandwich so that everything was hot!! My order was still complicated, the manager offered me some of the best service from Tims in a long time! Parking: You have to go through the drive-thru aisle to get to the main door, its a bit dangerous
Its Tims
Very nice service and great tasting food.
Good service, smiling and attentive.
Seriously, 3rd time Ive come for apple donuts and its impossible to get them and this evening at 6:00 p.m. they tell us we dont have any more donuts! No more traveling for nothing to this Tim! Its hard!
Slow service, not friendly, some employees barely say hello, and the Espresso machine is constantly broken
what a start to the year, it seemed like we were disturbing them to have a coffee, no queue but waiting a long time to take the order, order taken without looking at us. Finally its getting sad what customer service is becoming.
Iced cappuccino
They no longer keep anything of what they present on the menu, errors are frequent
Tim Place West Rock Forest The staff very unwelcoming very frequent error in orders no compensation for errors this morning March 8 at around 9:45 order egg wrap sausage and bacon arrives at my house starts eating surprise egg wrap overflowing with sauce and no meat I am tired of all these mistakes. (A regular customer) Do something then quickly
Lack of staff
Very slow service 30 minutes wait at the drive-thru
The team is lovely, very good service
Dynamic team with interpersonal skills.°
No answer at the counter Completely ignored, as I have an allergy I want to be sure I give my order correctly, but apparently its only the drive-thru that matters
Their latte machine is always broken. They gave me the potato without the envelope to put it in and zero napkins in my bag. Last time I was there.
I went to the drive-thru because it was empty. No one answered for the good 3 minutes I waited. Finally I decided to park and go in to order. Im already waiting at the counter for a student to DEIGN to serve me only to then notice that someone is being served at the drive-thru...! Nice service
Extremely long wait at the drive-thru, wrong order every time. I really dont recommend!
The girl sighs to me into the microphone at the drive-thru and she tells me whats wrong where is the wrap morning her machine, delivered to order I check if everything is ok she reopens the window and sighs at me with big eyes, and the toilets are not clean everything was dirty
Staff training in the morning at 7:30 no smile at this Tim in the morning I dont like Tim Saint Élie but I love the Tim Horton banner
After waiting 3-4 minutes at the drive-thru (Im talking before giving my order) at 10:45 in the morning when the restaurant is completely empty. I wait another 4 minutes in front of the window. (I am the only customer). My order? 1 small coffee with a bagel and cream cheese. I receive my order. Cold bagel, I also wonder if I mentioned cream cheese? Very ordinary
Superb, dynamic and hard-working team. Listening to orders and fast for the few staff.
Trailers,
French vanilla coffee tastes like water, not so good
It s the Tim closest to me it s new but things never work with them! There is never what you ask for in donuts...even at 3 p.m.! I waited to go there several times before writing a review but nothing happened: always disappointed. Then the reception is not that either; Shame
Always errors in orders. ALWAYS ! When its not a lack of sauce, its a lack of potato or a mistake in the wrap.... pathetic!
It was long to get serve even if they were 7 staff members behind the counter, the muffins were good. April 19, the service was a little slow, but the service was good
French vanilla sometimes often tastes like water
Les commandes sont rarement parfaites. Je passe aujourdhui à 11:00 et il ny a plus de galettes végé pour les wraps. Puis, mon wrap du travailleur oeuf-fromage manque sa patate. En plus cest évident parce quil est mince comme un doigt, donc cest probablement intentionnel (genre il y avait pus de patates mais ils voulaient pas perdre de temps à mavertir).
Tuesday June 7 at 3:15 p.m., employees are not very busy only 4 customers inside. The toilets are dirty and the bathroom and restaurant trash cans are full to overflowing.. The floors are dirty..
Good morning wrap. Excellent espresso.
It happened to me to order from the car and see an empty restaurant and no one to answer me (The tim was supposed to be open). Otherwise I went back to get a bagel before going to work at 4:30 a.m. and the person told me we dont make sandwiches anymore, we just serve donuts. Worst Tim Hortons ever visited. I understand the lack of staff but this is just an unwillingness to work.
Sunday noon, beautiful sun outside but I didnt think Id get my sun in a line at Tim Hortons for example.... So long and to make us say that lunch potatoes and other things are missing. In the morning during the week there is a good team with ladies who know how customer service works!!! This is why I give a 3*
The service would be improved if there were more smiles and less stress for the employees!
Closes at 8 p.m. and not 9 p.m.
Tim Hortons really isnt what it once was... BEFORE, they served good, fresh sandwiches. Now, the bread is not quality, the lettuce is black and soft, and whats more, there are only two miserable little slices of meat... . I never thought I would say that McDonalds would be better quality now!! No more meals at Tims for me. After several chances, enough is enough!
Shown closed at 8 p.m. at the door, but 9 p.m. on Google, an unnecessary detour of 20km. 4th Tim closed early the same evening!!!
Good reception service. Great team today September 6, 2022. Thank you for serving me at the counter. Parking: Accessible parking for the disabled or reduced mobility. Wheelchair accessibility: Easy to access.
The server was lost
Slow and often lacking in stock..
Terrible service time. Abysmal politeness of employees. Products never available. A reflection of the owners leadership.
It makes no sense, 40 minutes of waiting at the drive-thru, Im not going back, thats for sure. Need better team management on weekends they are not able to manage a rush.
Very high gastronomy at a reasonable price
Production needs to be improved enormously, EVERY time I go, at different times, between 5 p.m. and closing, there is practically nothing. Which is not normal and very bad for sales. I leave there with only drinks, even though I could have tripled my bill if there had been what I wanted (Im talking about pastries here, the Tim Hortons classic) As a former member/colleague of the Tim Horton family (not in this restaurant but in another region) I am extremely disappointed.
Slow service. Excellent croissants. Parking: Easy and available.
They are never able to make an order correctly
Like all tims
Very bad lunch experience today at Tim Hortons! This is the second time Ive had lunch and found hair in my food. Today it was a long hair on my apple fritter. The hair was not on the donut but under the icing!! Please put on fillets!
No sandwiches available.... Had to stay in line with 7 cars in front of me..... Without any orders. Avoid!
Dont do that, dont have any more. Havent made smoothies for 2 years. Has been making the same pocket donuts since 1984, but no longer makes them after 4 p.m. Company unable to make updates. You will be better served at the McDonalds across the street.
Half the time there is no potato in the morning, they always make the wrong choice of coffee.... Very slow service, I would say that those who are not good enough to work elsewhere find themselves working there ...I keep going back there since its near my house, Ill have to stop that.
Courteous and friendly service despite the current context
My French vanilla saw water, I went back and was told that the machine is broken..... we asked for a tim card and it took 5 minutes to finally not scan it.... very very bad service
Best French fries in town!
Such a slow service it takes more than 30 minutes to place the order and what can I say its when there is no error in the order. They should renew their personal or train them like the world or pay them so that they want to give themselves to the work. No sense.
Hot coffee, unable to hold my glass, and able to drink it only 30 minutes later, LAST time for me Tim
Coffee is good, service OK, cleanliness?? See the main entrance.....carpet!! Floor, etc... For 2 months, its been the same, no cleaning
One of the best Tims in Sherbrooke Every day..., no matter the time..., Coffee and food always taste the same and its well prepared! The staff is friendly and smiling!
Always fresh
Dont waste your time. 3 times I go there and 3 times they are out of stock. Impossible to have what you want.
If I could give 0 stars I would! They wait for 30 minutes in a line for 2 drinks! Just incompetent!! I could never go there and I wont be shy about sharing my experience with those around me!
GOOD
Waiting more than 30 minutes at the drive-thru for a simple muffin, totally lousy drive-thru service. This wasnt my first bad experience and believe me it will be the last
Food poisoning after drinking an iced cappuccino. Never been sick like this in my life and Im 47 years old.... This isnt the first time at a Tim Hortons.
The service inside during our visit was totally disorganized. It seems to be running smoothly.
Good Tim but slow.
Not often soup, yogurt...and very limited choice of donuts.
Very slow service
They give sandwiches with half-burnt bread
Not many staff to serve
30 minutes wait The labor shortage is a serious problem. Please correct the situation
Always the best coffee and donuts
Always errors in orders, green egg in my workers rap plus the mobile application never offers the desired rewards so you end up paying the big price despite the fact that the discount was applied as mentioned.
Opening 5 a.m., drive-thru response 5:10 a.m., no Wrap because its still frozen... maybe explain to the employees that were starting maybe 5 minutes before and that were getting ready to be ready for opening time, right?
TIM BIEBS
Like most tims for a long time, poor service!!!
Normal
French vanilla is delicious after a good walk
Wrong online hours. Very disappointing . Rip my hopes of having a ice cappuccino after 8 pm
It would be important to hire people or motivate your staff!!! 25 minute drive-thru wait. Do something!!!!
Perfect
Orders a box of 20 timbits, asks for as many chocolate timbits as possible. Results told me okay and gave me a box of 18 plain timbits and 2 iced. I dont know if it was because there was nothing else left but if thats the case it would be smart to tell the customers...
Good service
On November 27, a gentleman refused to serve me. He offered to take the girl with the cars. I have to eat outside, with the cars too????
Good fresh products.
Not worse... make mistakes in the orders or dont have what we ask for.
Excellent donut and donut ideal for vegans because they have quite a menu for vegans.
A Friday around 3 p.m.... Lack of staff, wait so long that I left without ordering... Yet I was the first in the long line...
The service is often very long. There is often a lack of merchandise. Its a shame!
Nice place
Good coffee
Always full of errors in orders, well done young people!
Its a Tim Hortons, what more can I say.
My all time favorite place
Very good service thank you.
Waste of time at this location beyond 15 minutes of waiting at the drive-thru for a Sunday morning at 11:30 a.m. they would be better off closing it.
Great place just not in rockforest always problemes
Sweet coffee and pastries. Their tomato soup currently is good
Grrrr
Very slow staff. Soup too hot, coffee cold. Crumbs, bits of bacon, etc... everywhere. Not very maintained. Almost no more donuts. Disappointed
I love it but often ingredients are missing for something and often the coffee (decaffe/French vanilla) drips but without these negative points its perfect!
Cool
