McDonald's in Sherbrooke
3065 Rue King Ouest, Sherbrooke, QC J1L 1C8, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Usually nothing wrong with this place but this time but there was barely a slice of tomato, random cheese pieces (none of our orders had cheese), my sister was given a wrong order, and the fries were soggy.
My order was placed at 2:52 am, I drove across northern part of the the city to get there quickly and I entered the parking at 2:59am, in a hurry to not miss the burger shift since I ordered a Bigmac. I get to the microphone in an instant as there was no one else, Jonathan the floor manager answered me slowly taking his time, first thing he said was "hold a moment please!" ...and he waited until 3:00 am... as soon as the clock turned to 3:00am, he came back asking for what I want, I told him my order was TR44 ordered at 2:52am, so before the shift change, because I am very familiar with the McDonald's shift change, they must complete last orders ordered prior 3 AM, before changing shift, and I got to the mic before 3am so normally he should not be lazy or try to play smart and just complete my order. Right? So here is how Jonathan, the floor manager wanted to negociate his lazyness out of this, he told me "Let's see what we can do here, what I have left are mcchickens, quarter pound..." he said he can sell me other things than what I ordered since his grill is closed and washed up already! I mean if it really took 2 seconds to clean the grills then serve last order prior 3AM, and clean the little 8 inches section again maybe. He insisted on selling me his old crap burgers, instead of what I ordered, I did not want the old burgers he proposed me... so I told him "I drove all the way here for you to take your time to answer me and make me miss my..." Jonathan felt very important to raise his voice and interrupt me, he said: "Wo wo wo wo! Stop talking behind the mic come face to face here at the window instead if you want to complain!!! I am the one in charge here and you are not going to complain like that to me." I felt threatened so I just asked his name, and left. Drove back home, disapointed, felt manipulated, felt lied to, felt threatened and also felt like they just don't care doing their job properly and honestly. They don't care losing a customer or not or solving issues, they don't care taking a complaint. I been a customer there since I am a child, they just closed an entire chapter of my life here, never again I will go back there, for a Bigmac?!? Are you kidding me? You guys will lose like thousands of dollars over a Bigmac?!? Also, if his grills were already cleaned up the second our clocks turned to 3 am, that means he did not wait 3 am to do the shift change or he lied to me. Cooking a Bigmac does not take a full grill surface he could have closed his shift with my order, then quickly clean again. Also a single Bigmac is not going to stain a grill to the point that bacon or saussage paddies will be tarnished. His denial to serve my 2:52am order at 3:00am since he slowly answered me at 2:59, holding me until the clock turns 3:00 AM, was very dishonest and an extraordinary feature of incompetence, lack of salesmanship and his attitude on the microphone was real show of bad customer service. Instead of causing all this drama he could have just serve me my bigmac, make a sale and keep a customer, since his slow response and him not respecting the shift change was the cause of all this. I lost time, gas and you guys lost a bunch of good customers since I was the mcdonald runner for my entire family. The staff you choose to represent your restaurant will greatly impact the reviews you get and the customers you keep, managers are the ones training other employees on the floor, his courtesy example was the very least of the best, the way he badly handled the shift change and poorly managed the situation. I felt threatened when he raised his tone at me to go to the window, I was just trying to get the order I ordered before the shift change since I drove all the way there... This is disgusting me so much, what happened, that I will write letters of complaint to the owners of this franchise and/or the office of the president, or the highest department in charge. Hopefuly they better train this manager which is threatening customers as soon as they complain a little, or just replace him with a smarter person.
It does precisely what it's suppose to do. My kids love the park. I'm just careful what I order for them
Did not see many Mcdo wich I can give 5 stars
It is so dirty, disgusting actually. And the children's corner is even worse!! Only came her for my nephew to run around a bit but oh the filth!!
Went through the drive through, had a big list of things for 6 people and no mix-ups, very quickly served. Food was hot, burgers were well made (not just tossed around quickly) and the employees had a great smile.
DON'T TRUST THIS LOCATION WITH YOUR HEALTH This location will play with your food and risk your health to their own amusement. Very immature and unprofessional staff.
Well...it's kinda nasty.... could use a clean up... Often the restaurant is only open at drive through...lots of flies...
Adds a .95 cent fee to change the sauce on a hamburger and refuses to give me my other sauce to pay with the sandwich in a cup
Correct McDonalds, fast service! But messy table and full trash can
The worst place Ive ever been. Its dirty everywhere. The machine doesnt give receipts after I order. I tried to cancel the order, but no one responded to my request. And when they brought the hamburger, I was amazed. They threw everything on paper and wrapped it up, and when I unwrapped the paper, everything fell apart. The attitude towards customers is disgusting. After this place, the word McDonalds evokes a strong disgust. Worst place Ive ever been. Its dirty everywhere. The machine does not give a receipt after my order. I tried to cancel the order, but no one responded to my request. And when they brought the burger, I was amazed. They threw everything on paper and wrapped it, and when I unwrapped the paper, everything fell apart. The attitude towards customers is disgusting. After this place, the word McDonalds evokes strong disgust.
I would like the altruism and good humor of young Alexis Laramée. I cant fault him for his hard and arduous work. His magnificent smile gave me an appetite. His headphones suited him perfectly. Dont give up.
We ordered a double Big Mac trio and a spicy chicken cheeseburger Poutine trio. The fries were clearly undercooked, the steaks lacked salt and the double Big Mac clearly lacked sauce (or are other restaurants too generous?!). To top off the massacre my sprite tasted like bad, barely sweet sparkling water. We were leaving a show at 10 p.m., well go to Burger King next time
In the childrens area it is very dirty and smells of grease, there should be someone to keep it clean since children play here :(
Huge shout out to William, 18, who managed us like a McChampion. At 1:30 in the morning, a McChef attitude, little jokes, a real McSoleil ray. I would take away stars because they forgot the sauce for my McCroquettes but hey, its not that important in the end. Long live McHappiness.
Bad service cold employee didnt want to make our order
Its been a long time and still good
The service is really done with politeness and listening to the customer and checking the order before even giving them to customers, really an efficient service Vegetarian options: Salad for a fast food worth it Kid-friendliness: High chair on request Wheelchair accessibility: Very accessible for wheelchairs and also for the elderly
Really disgusting toilet
Nice place to meet in a group.
Always open in the evening very pleasant
I dont want to hear young people tell their stories about beers and weed
A capital M no sauce with yellow cheese
They often get orders wrong. The wait time the last 3 visits were over 1 hour. Dont go to a McDonalds in Sherbrooke.
I buy a large M and receive a Cheese burger, the rest of the order was ok
McDonald s.
Mr. at the drive-thru cashier, I hope all is well in your personal life, since every time we see you, your coldness and bad mood are unfortunately continuous and contagious. No smiles, no greetings, no minimum manners.
It smelled bad in the childrens games section
After 3 times in a row that things are missing from my order, I give up... Check your bags to make sure nothing is missing!
Seriously for a 24 hr restaurant... its been 2 times in 1 week intervals after 3 a.m. when the bars close to be told that they cant serve me anything when its at least 4 and the supposed 18 year old manager guesses tells me that there are 3 hHhahah I find that an abberation and I want compensation and thank you for getting back to me on the subject Jonathan
Great for a quick snack.
20 minute wait for a drive-thru coffee. On weekends you have to be very patient
Its the FAST FOOD atmosphere and depending on the age of the cook, the hamburgers sometimes leave something to be desired.
The service inside is not fast. Up to 15min wait to receive my order. We can see that the self-drive orders are really ahead of us!!!
For 4 ice creams it took 30 mins. In addition, all the time, all the employees were busy with nothing to do. The girl who ended up serving us was flirting and laughing the whole time. I would have given 0 if I could. Really, the Mcdo at Fleurimont is 100000000 times better. No one here is in their business, if you continue like this you will really lose all your customers. Plus, when I left you had 6 customers waiting to be answered when the employees were doing nothing. TO THE MANAGER: Manage your employees better!
Some small errors but friendly and cheerful staff,
One of the best McDonalds in Sherbrooke
One of the best MC Do! Nothing to do with that of RICHMOND who pulls the paw.
I took a double quarter of a pound and unfortunately when I opened the box I noticed a fang made before I tasted my magnificent hamburger your employees mont fanum tax I will not go there again
This is completely unacceptable. I was quietly opening my burger when suddenly I noticed that I had fanum taxed part of my meal, by what I imagine was an employee. Who do you take me for? Kai cenat?
Environmental level a big 0. We come with our own cup for a refill of coffee and the employees are forced to take one of their glasses to fill our cup and put the glass in the trash. The goal of having our own cup is precisely to avoid waste. Bravo MCdo thanks to you we will go far.
Good morning to Magalie and Carole from the morning drive-thru!!! You make sunshine every morning!! Smiles assured, warm and courteous welcome, we feel like we are staying with a small family. Keep up your work and if your boss needs references for your service, Im behind you
9 minutes of waiting for a simple BigMac trio at the counter at 6:30 p.m. Ive never experienced that before. The cleanliness of the premises is unacceptable. While I was waiting, an employee walked past the counter kicking a piece of paper that was lying on the floor towards a trash can and finally instead of picking it up she left it on the floor. One in five free tables had fries on them...
Fast service
Far too long waiting time to be served and get our order.
Quick, its a McDonalds. Order without errors.
Really very disappointed, When we pass through the area because we come from far away, even if its at McDonalds we still expect to have good... I took the drive-thru, so I was on the road to eat, I wasnt going back... Personally, its one of the worst McDonalds (I didnt say the worst) Ive eaten at... I asked for a chicken habanero and my chicken was very dry, and crispy, it was difficult to eat it since it was tough...
My order was well prepared and everything was good, beautiful place, I liked it
Excellent service
Very fast service. Very kind staff.
The manager corrects the order problems in her own way and therefore we pay more and lose the points at the same time since she has no time to waste on that. The cashier was new and she made him very uncomfortable in front of everyone by sending him on a station wagon.
Hard to get out of class
DESPITE the long queue, the service was carried out much more quickly than usual!!!
The only McDonalds that doesnt want to make a trio of 2 hamburgers when all the other ones basically my guy just eats that really disappointed Ive been to another one and can you imagine that they do it I wont go back to that one on the king
its mcdonglers
I never really liked the fries from this restaurant chain but here they were really excellent. Hot and salty. Great
Ice coffee has no coffee in it.
Clean and efficient staff. Nothing to say Parking: A little cramped when full
They make order errors and send us back to the delivery system (Doordash) saying that it is the fault of the delivery person who dared to pick up the order that the restaurant employees sealed themselves...
Despite the very high traffic during our visit, the service was extremely fast and efficient.
It takes a long time to receive your order, 25 minutes, but that doesn t bother me, I like the employees and I support them. strength to you
Waiting 30 minutes for a poutine is crazy and the cashiers are rude and ask stupid questions like if I really asked for my order and in terms of cleanliness its really dirty and its a place where I dont recommend to eat in bulk, staying at home is better
Vegetarian options: Vegan burger Kid-friendliness: Playground Wheelchair accessibility: Theres a weelchair accessibility indeed
Dont always ask if we have the application to accumulate points and sometimes its fun behind the counter to the point of forgetting to put our change back in... If not, most of the time its very good
Not good
Employees eat in the kitchen at the same time as they work and they work without gloves
Good for this type of restaurant
Mhhh I luv Chikn Nuggies
slow service, nonchalant young employee actually made like any fast food
Check your order because its often not accurate. I didnt have my chicken burger!
Pleasant
They have franchise standard quality and service
The worst Mc Donalds I ve been to. The staff was very rude. It was very difficult to place the order. Food felt like it was just tossed around (poor quality and Quantity)
No longer offers 24hr service. Closes weekdays at 8pm and 9pm on Friday and Saturday. Ridiculous hours for a McDonalds located so close to a highway.
REALLY
Best playplace Ive been to, my kids loved it. Kid-friendliness: Best McDonalds playplace in the area
Good service
The app times out b4 u get to the window
Its McDonalds, what more can I say?
I went to this Mac Donald s this morning and they wanted to charge me $2 for a cup of hot water and I had my own cup! The manager was so rude and the ironic thing was they gave me an ice water for free, never again!!!
Rarely had a complete order! More sauce in the box than in the sandwich, order made for the online drive-thru, but we had to come and pick up the order inside...
Its just perfect!! If McDonalds would no longer pay credit fees everywhere in the world!! And more interest on their Débit machine. A kind of machine on your phone where you Pay cash and McDonalds rewards you with Money in exchange for the service!! Do you think it could change the planet a little more in terms of love and positivity? They could surely be part of some kind of business that helps young people become financially successful!! Why not...1000$ week. Develop your leadership with a great platform and knowledge of financial liberation. Rome was not built in 1 day. I love you humans give you love to each other, and I start with you!! Real LIFE is about giving and its really sad, it wasnt at school that I learned interdependence. On this McDonalds if you really want the difference on Earth its your day friends Im pretty sure that my mentor friend Orrin Woodward as well as his friend Christ Brady. I start with the Best for me which is Franck Nicolas. He is part of my CEO inside my company (brains) and has always taught me what to do. LIFE IS BEAUTIFUL. Fix your house, give you all the love you deserve, step aside if you have to and go have fun doing interviews just for fun!! To see your preparation and all that push you to the top. 555555
Fast,efficient, good food, good portions. All in all top but not 5 star hotel
Close it.
Very funny, always a good guy
Everything is perfect, it even has a play area for young children!
Assembling the sandwiches, very poorly done. Lack of ingredients inside the sandwiches. Difficulty finding clean tables. Messy toilet! The higher the price, the lower the quality. Damage!
Dirty toilet, broken hand wiping machine. Hamburger that looks like nothing except a hamburger. Non-functional ketchup dispenser so sticky envelopes instead. Empty printer for standalone checkout. Dirty dining table, overflowing trash cans... the total!!
Excellent
Missing apple juice, very disappointed
I asked for a Grilled Bacon McWrap and got a Crispy Bacon McWrap instead. Plus, the fries werent salty at all, they didnt taste like anything. At least the drink and the Nuggets were good...
5 employees who take nothing, 15 minutes of waiting and more for 5-6 orders on the screen
I dont understand why, but the effect of the pandemic doesnt seem to be fading. Or its me who doesnt understand. The food is good ok, the atmosphere is perfect but in the evening the service is extremely slow.
The staff are polite, courteous and smiling. We agree, were only at McDonalds but the service was impeccable!
This McDonalds has been completely renovated from start to finish which gives it a new experience and I really liked it.
No way to take our order at the drive-thru. A real gang of incompetents.
Another order and a missing fish sandwich. 2 times in the last 3 orders. I swear, were fed up, its over for us! Their technique, sending incomplete orders to save time if necessary and saying Well it doesnt matter, theyll call, theyll come get it or at worst well give it to them next time without thinking about the maximum hassle that this generates when one of your children doesnt have their sandwich.. And here is Sunday evening an order from A&W what a joy that it was complete without the hassle of the missing burger for one of us.... Thank you A&W!
New, clean and comfortable restaurant.
A fast restaurant like any other. Their muffins are a good convenience store when looking for lunch. Their rewards program is very interesting and allows you to quickly get free items.
It was very good Kid-friendliness: A childrens play area and childrens menus
Kid-friendliness: It has a nice playground Food
The screens no longer display the price when ordering at the car and it is impossible to verify the order. Its been several times that Ive been charged the price of individual muffins rather than a box.
Restaurant is quite small around the counter, can be hard to walk through people with your food. Kids zone is somewhat not well cleaned up. Besides that, its McDonalds as you would expect. Staff behind the counter is very efficient and helpful.
40 minutes at the drive-thru at 9 p.m., bro put more employees on the floor
Wheelchair accessibility: Stationnement aura la porte dentrée et les portes avec ouverture électrique Food
Clean, fast service Parking: Free, easy to access
Perfect place to meet
Please clean your tables
Impeccable drive-thru service!
Very very slow service 30min wait to get the order. No hygiene. Employees do not use gloves. They touch everyone and make you the sandwich with their hands, they dont even use tongs. Ive gotten sick before. I ask the owner or manager to train young people in good practice.
