Ben & Florentine in Sherbrooke

3550 Rue Galt O Local 700, Sherbrooke, QC J1H 0A5, Canada

★★★☆☆
(492 reviews)
Categories: Restaurant Breakfast restaurant Brunch restaurant Lunch restaurant

About

Chez Ben & Florentine, on redécouvre le goût de bien manger.

Website
locations.benetflorentine.com
Address
3550 Rue Galt O Local 700, Sherbrooke, QC J1H 0A5, Canada
Plus Code
92GX+C4 Sherbrooke, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Sunday
7 AM–3 PM
Monday
6 AM–3 PM
Tuesday
6 AM–3 PM
Wednesday
6 AM–3 PM
Thursday
6 AM–3 PM
Friday
6 AM–3 PM
Saturday
6 AM–3 PM

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Cocktails Coffee Healthy options Vegetarian options
Dining options
Breakfast Brunch Lunch Catering Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.4
★★★☆☆
492 reviews

Most Mentioned

food presentation (47) order (23) servers (17) fruits (16) bacon (14) cold (8) crepes (5) cuisine (5) groat (3) benedictine (2)
5 stars
178
4 stars
115
3 stars
45
2 stars
35
1 stars
119
October 13, 2024

Waiter is ridiculously slow, tons of table needing to be cleaned, no FK given, 2 hours to get served, avoid this place...it's not even busy, they are just bad at their jobs

★★★★★
March 27, 2024

Great service! Polite and helpful staff. Place is clean and food is really good. I went Sunday morning and the place wasn’t crowded. Waiting time is a bit long but the good food makes it worth it. It’s kid friendly and they offer a different seat for kids. A lot of space for parking

★★★
January 30, 2024

For a first time I was not impress the service was long and the atmosphere was very pver crowded you literally are sitting back to back no space. The food arrived cold. Who wants to eat cold toast with margerine not butter not melted. I don't have much to say except I felt bad for the waitress.

★★
August 4, 2023

A great place to eat, if you have at least 2 hours available.. Servers and cooks are really doing their best. It s one thing to complain about general shortage of staff, it’s another thing to see Uber drivers getting in and out all the time; it might be a good idea to not be that greedy and give a better experience to your customers on site. Maybe if you had better retention of customers, you wouldn’t need Uber to make ends meet. COVID crisis is over. Take care of your people and customers. Worst managed restaurant in the Sherbrooke area in my opinion.

★★
July 30, 2023

All fruits were really bad... eggs was undercooked alot... no service! But bacon was good

September 5, 2022

Waited around 1h30 before getting our order. Counted only 3 waiters serving a full restaurant including around 6 groups of around 4-6 people and a lineup outside. Servers were polite and doing their best. Obviously there’s an issue with the management.

September 5, 2022

The worst experience I have ever had at Ben&Florentine. 25 minutes waiting time to take an order and 1 hour and 11 minutes for the food to arrive. No beverages yet. 5 minutes after the food arrived we finally received our beverages. Around 6-8 other tables around us had no service as well and customers looked frustrated. Regardless left a 15% tip. This message is for the management not the waiters or the cooks. Guys did all they could with the amount of customers.

August 15, 2022

I got take out and i ordered banana and chocolate crepes and i received rotten bananas and barely even half a banana. I tried to call the restaurant 3 times no one answers. Im frustrated and disappointed, it really doesnt starts my day well.

December 16, 2024

Endless wait, the food was cold, the atmosphere was chaotic and unclean

★★★
Local Guide
November 23, 2024

The food is good, but in recent years they have lost a lot of it. The service is horribly slow and the customers are noisy. After my last visits they unfortunately lost me as a customer.

November 23, 2024

There is no service. Its very very very heavy before having your meal. Ive been waiting for my plate for more than 40 minutes.

★★★★★
November 23, 2024

Great staff, crispy chicken burger and marinated red cabbage really a great idea, I like it

★★
October 23, 2024

After a few visits, always the same thing, ordinary service at least 20 minutes before we were served a coffee. More than an hour of waiting for the plates, Benedictine served on a very dry bagel. We had asked for a hard boiled egg but it was not taken into account. At least they were kind enough to load us with just one plate. But a good lunch would have been more satisfying.

★★★★★
October 23, 2024

Very good, adequate atmosphere and service a little slow but very nice

October 23, 2024

Extremely slow service, I had to get up and see the waiter twice to get service. Employees seem to prefer talking or flirting with customers to working. Do not recommend in any way.

October 23, 2024

Nous sommes arrivé à 12h50. Avant de pouvoir commander ça à pris 45 minutes. Avant de manger 1h15 environ. Très domage jaimais cette endroit, mais je ne reviendrai plus. Sans compter que le serveur de la section dà côté à fait passer la commande de sa copine en priorité en cuisine et parlé avec elles pour un cumulatif denviron 30minutes.

Local Guide
October 23, 2024

It took 30 minutes before a waiter decided to see us to order and ate these because we went to see someone. They seemed to be all new people who dont know how to clear the tables. We serve people before us, the food takes 45 minutes to arrive even though the restaurant is half empty. The eggs are cold, the fruit is dry and warm for the little he had. I asked for no onion and there was some. In short, nothing was up to par. I would not go to this branch again, because the wait is not worth it.

September 23, 2024

The ceiling is dirty and we have been waiting for over an hour and a half. We were not aware of the low staff in the kitchen, although there were around 6 servers.

★★★★★
Local Guide
September 23, 2024

Delicious and full plate, my belly too

★★★★★
August 23, 2024

Very good service! Original and tasty lunch menu. Generous portions and affordable price.

★★★★★
Local Guide
August 23, 2024

Warm welcome despite the high traffic (construction holidays required). Fast and courteous service. The Toast avocado lox dish is a pure delight. Overall, a very pleasant experience!

★★★
August 23, 2024

Good food. The service needs to be improved: we waited a long time before being able to simply order a drink, and we had to ask the waiter to bring a missing part of the ordered dish. The menus that were brought to us were stained with food and had not been cleaned.

★★★★★
Local Guide
August 23, 2024

One of the only restaurants that has kept its wonderful service and delicious and well presented cuisine. Bravo to everyone who works at this Ben and Florentine

August 23, 2024

Very slow service: 1 hour to get our plates. I ordered the egg casserole (received undercooked) and bacon and avocado with extra Hollandaise sauce... the handsome little French waiter had forgotten it. I actually signaled him 3 times for a refill of my coffee, he never came, I had to ask another waitress. The restaurant on rue Galt Ouest in the University of Sherbrooke sector should be avoided.

Local Guide
August 23, 2024

The service was terribly long and whats more, I received my food cold. Luckily the service was good 2 IEM visits.... order online for 8:45 a.m....9:30 a.m. Im still here waiting for my order....

★★★★★
August 23, 2024

Well served the food is good

★★★
August 23, 2024

An online reservation system would be ideal. Very difficult to get in line to reserve.

★★★
Local Guide
July 23, 2024

The oatmeal needs improvement. The eggs bacon sausage excellent. Not enough staff on the floor, waiting.

Local Guide
May 23, 2024

Its was a Sunday morning so I understand that there is a waiting period, however I waited a full 1 hour for my food after ordering without receiving it at which point I got up and left, this wasnt the worst of it however. The worst was that 3-4 separate tables that arrived after my table ordered were served before us. I do not usually write any bad reviews but this was unacceptable. I also saw a waiter eat of a plate. It was a Sunday morning so I understand there is a waiting period, but I waited a full 1 hour for my food after ordering without receiving it, at which point I got up and I left, it wasnt the worst though. The worst part was that 3-4 separate tables that arrived after my table ordered were served in front of us. I dont usually write bad reviews, but this was unacceptable. I also saw a waitress eating off a plate

★★★
May 23, 2024

Ordinary like ben and flo slow service my bene egg was cooked hard.....

★★
April 23, 2024

I am disappointed with the cleanliness which leaves much to be desired. The ceilings are filled with dust and the beige blind heads are filled with black dust. I cant even imagine the ventilation ducts. A major cleaning is required!

★★★★★
Local Guide
April 23, 2024

Really very nice waiter, good negotiator , good food...10/10 in all. We waited to be seated but thats a popular restaurant...

★★
April 23, 2024

I waited 1 hour for a plate of fairly simple things (supporting photo), the eggs were disgusting, one undercooked and the other overcooked which tasted much too strongly of vinegar. Last time all the food was very dry and we waited a very long time even though the restaurant was empty. Too bad this restaurant went from my favorite to one I will never return to again. There has been a notable decline in service and quality in recent years.

Local Guide
April 23, 2024

We arrived at 7:20am on a Sunday but the doors were closed. We tried to call, but no one answered. Very disappointed with this experience.

★★★★
Local Guide
February 23, 2024

Excellent

January 23, 2024

Bad first experience and last Bad service and a lot of waiting Ordinary meal and you have to pay extra if you want the potatoes to be replaced with a small amount of fruit which is not worth the price Too bad these places become too commercialized and not very personalized.

January 23, 2024

It took an hour of waiting for a crepe and some fruits. it wasn t even very busy.

★★★★★
Local Guide
January 23, 2024

Delicious and very nice full plate and affordable price

★★★★
Local Guide
January 23, 2024

Very good service

★★★★★
Local Guide
December 23, 2023

Delicious.

★★★★
December 23, 2023

We were a large group and despite this there was room for us with relatively quick service.

★★★★
Local Guide
December 23, 2023

very good courteous personal service

December 23, 2023

Very disappointing Crepe banana, strawberries and nutella Dry pancake with very little fruit

★★★★★
Local Guide
December 23, 2023

very good food and very good service

★★★★
Local Guide
December 23, 2023

I was disappointed because it wasnt the first time I went there. The plates are plentiful but the food was lukewarm, the eggs almost cold, there were 5 of us and it was the same for everyone and it was cold in the restaurant, the air conditioning was too much I went back on Friday and it was much better. I give them a nice 4 stars. Well done!

★★★★★
Local Guide
December 23, 2023

Super nice and welcoming staff!

December 23, 2023

I received my plate delivered. Missing the extras, uncooked bacon, egg crumbs when I ordered a poached egg, overripe avocado. A disaster. The price asked is far from worth the quality of what is served and received. Looking at the comments, the problem seems recurring and this is not my first bad experience at the same place. The restaurant was notified in writing on the day of my delivery.

★★★★★
Local Guide
December 23, 2023

This was my first time at this restaurant and it wont be the last. I went there with my husband and we really liked it. Very good service and super good. Different from other places.

December 23, 2023

We waited 1 hour and 15 minutes for service, and although the waitress was friendly, there was nothing to justify the wait time. Additionally, the food was cold, and one of us got sick. Very disappointing.

December 23, 2023

The last two times I came here it took 1 hour 15 minutes and 1 hour to receive my lunch. Plus, they ran out of potatoes the first time.

December 23, 2023

waiting 1 hour for eggs and bacon is really ordinary... the waitress came to see us once for the order and never followed up... last time I set foot here kiss bye

★★★★★
December 23, 2023

Crispy Caramel Apple French Toast

Local Guide
December 23, 2023

Unbelievably long to get your food. Waited 20 minutes at the door and then another 1hour and a half!

★★★
December 23, 2023

Friendly service, little atmosphere and zero vegan options.

★★
December 23, 2023

This was an unbelievably bad experience. We waited for ever. one dish came out 15 minutes before the other and the waiter forgot part of my order. Definitely would not recommend

Local Guide
December 23, 2023

Always lack of utensils. Cold coffee, waited 45 minutes before getting our plates. Its not the first time its like this. Its the last time I go there.

December 23, 2023

The table service is good, but the wait is endless. After ordering it took 1h30 to receive our plates

December 23, 2023

Nous avons dû patienter plusieurs minutes sans ustensiles après avoir reçu notre plat. Ceci était une première. Pour finalement recevoir qu une fourchette par personne, donc aucun couteau ni cuillère lorsque le restaurant est pratiquement vide et notre repas était rendu froid. À lire les autres commentaires il semble s agir d une situation récurrente, donc aucun suivi semble être réellement fait B&F.

★★★★★
Local Guide
December 23, 2023

Excellent service. The menu is varied. My favorite dish is the avacado toast with goat cheese and bacon. Think its the best avacado toast of all of the breakfast chains, a must try.

Local Guide
December 23, 2023

Delivery missing ingredients in all 3 plates. Poutine no sauce... Plate no fruit. It always rings busy when we call.

December 23, 2023

Today June 25 No service Food not good and cold no utensils we had to ask for them plus our server was hidden in the kitchen We didnt have a coffee stove My husband ordered a three-meat casserole. There were only 4 pieces of very dry meat and he didnt put the sauce in the casserole. then the toast was cold and with two inches of unmelted butter really never to be returned.

December 23, 2023

Extremely slow service. Obviously the worst Ben and Florentine in all of Sherbrooke.

★★★★
Local Guide
December 23, 2023

A good breakfast/lunch restaurant, nothing too fancy. The restaurant is clean and well located if you want to make a quick stop on the side of the highway and not eat fastfood.

December 23, 2023

Very very very disappointing the waitresses turned us away and were very rude to my friend and me because supposedly they were in the mood except that there were not many customers in the restaurant. I dont recommend anyone to go there. Very poor service.

★★★★★
December 23, 2023

Very good, good service, trouble-free cooking, fresh food. No complaints

★★★★
December 23, 2023

Excellent

★★★★
Local Guide
December 23, 2023

It was very good as usual. First time at this branch. The service was very very poor. The waitress asked us to read the menu to choose from the options available for the chosen dish instead of listing them. She was very inefficient, long and uncourteous service even though the restaurant was almost empty. She seemed to lack experience despite her age. No interest in serving us, little knowledge of customer service. The time of the invoice and the payment was complicated for her while we simply wanted to divide the 2 dishes taken into 2.

★★★★
Local Guide
December 23, 2023

Gabriel gave us exceptional service. Our breakfast poutine was very hot and delicious BUT they forgot the cheese curds. It was only when I came home and checked the menu that I noticed it.

December 23, 2023

Very disappointing. Last Sunday, supposed to open at 7 a.m. but door still locked at 7:30 a.m. and today waiting 45 minutes for a take-out order, when we said 20 minutes.

★★★
December 23, 2023

Too bad the service is so bad. My meal is always good. My partner never has these eggs the way he wants and yet they are simply turned eggs. Always a long time before someone comes to bring us a coffee and take our order and yet the restaurant is almost empty. There is a lot of potential in this restaurant. The menu is different elsewhere. Too bad the service is so poor.

★★★★★
December 23, 2023

In the east or west in Sherbrooke. This is the place for lunch Lots of choices that are out of the ordinary.

December 23, 2023

The service is always below expectations. Its not lying, it can only come from above and from unpleasant managers, otherwise, the employees would never dare to be so stupid!! For the food, its good, even if there are often errors in my orders. We return there once the poor atmosphere is forgotten.

★★
December 23, 2023

Very disappointing

★★★★★
December 23, 2023

I love eating there, the meals are great and the service is excellent Wheelchair accessibility: There is no step to enter

★★★★★
December 23, 2023

Very good food, delicious. I will go back for sure

★★★★★
Local Guide
December 23, 2023

Its been at least 8 years since I went to a Ben et Florentine because I found it expensive and we decided to return. Everything was delicious, friendly service and perfect portion! The price is significantly similar to other lunch restaurants. We will definitely return!!

December 23, 2023

Extremely long wait on a Sunday, they should expect to have several customers. Moldy bananas. Price way too expensive. Cold food. Lost waitress. Do not recommend

December 23, 2023

I have been a big fan of Ben and Florentine since their opening in 2009. Every time I go there, my expectations are high and are the same since this restaurant chain is, in my opinion, synonymous with quality and concern for its customers. Unfortunately, me and my two friends had one of the worst lunch restaurant experiences at this branch. The food was of poor quality, the benedictine was a complete failure, in pieces and hidden by a mountain of Hollandaise sauce, the potatoes were cold, the caramelized apples tasted like the plate was burning and so on. So much so that my friend only had two butchers on her plate.. The service was also non-existent. We were never asked if we liked the meal, neither during nor at payment after having observed our plate half touched (and that of my friend still whole) Im still a fan of Ben&Flo.. but you absolutely must do something about this branch which tarnishes the reputation of the banner!

December 23, 2023

Room for improvement on the service side, I had the impression of disturbing the waiter 10 minutes after my arrival when no one came to offer us even a coffee... Its been twice that the same situation occurs.

★★
Local Guide
December 23, 2023

the plates are nice but cold, we have white toast, the waiter roasted them again, sausages not cooked enough, creton very good, eggs good, good size, bacon cooked well in advance so hard, never had any coffee refill but lots of people, good service

★★★★
Local Guide
December 23, 2023

The oatmeal was too watery. For a first experience in general it was good. The server was very courteous however the service was very long. It must be said that it was a Sunday at 11:30 a.m. so I imagine that its like a lot of places. There was probably a shortage of staff. I still give it a rating of 7 out of 10.

★★★★
Local Guide
December 23, 2023

Good food, quality of service varies from time to time.

★★★★
Local Guide
December 23, 2023

Parking: Parking in front and to the side of the restaurant. Kid-friendliness: The childrens menu offers varied meals and various drinks. All at an attractive price.

★★★★
Local Guide
December 23, 2023

Excellent place to go for lunch!

★★
Local Guide
December 23, 2023

The menu is really good, lots of choice and very diverse. In terms of service, this is where I found it to be really, really mediocre unfortunately. We arrived at 7:33 and there were 4 tables of us in the entire restaurant. We waited an hour and 15 minutes to receive our lunch. A breakfast plate with a bowl of oatmeal and a plate with two eggs cretons. They had been under the stove for several minutes. I had to ask for my side bread and we just got a refill of coffee. I am a very very tolerant person and even more so since all the lack of staff but I do not believe that our server is made to do this kind of work or perhaps he has never had a minimum of training for this. job. To end on a positive note, the lunch was very good and the coffee also I liked the menu which seemed to me to be reinventing. THANKS.

★★★
Local Guide
December 23, 2023

Long service, my Benedictines were cold, 1 egg was missing from my sons order. The other Ben and Florentines I visited were better

★★★★
Local Guide
December 23, 2023

Done fret in dawg next to the windows

★★★★
Local Guide
December 23, 2023

Best breakfast spread in sherbrooke

★★★★★
Local Guide
December 23, 2023

Good customer service from employees

★★★★★
December 23, 2023

Thanks to the sappy with the opal earring . Very attentive, she brought me my scarf which I had forgotten. Ps alcholic drinks are the best ;D

December 23, 2023

We were served moldy bread (photo supporting) without any compensation in addition to poor service. We contacted them by email and still no news from the managers after a month.

★★★★★
Local Guide
December 23, 2023

If you sit near the kitchen its less of a great atmosphere but good service and a very nice choice of plates, their potatoes are famous and with good reason, but its a bit long before we receive our order, although its worth it. Not much more expensive than elsewhere. I recommend! Parking: 180-100-50 terminals for electric cars

★★
Local Guide
December 23, 2022

Very ordinary

★★★★
Local Guide
December 23, 2022

Just missing a level 2 charging station

★★★★
Local Guide
December 23, 2022

Very good. Only missing one terminal 2

Local Guide
December 23, 2022

We ordered with doordash, plus it took a very long time to get our order, there were errors (eg: extra bacon instead of sausages as requested) and the quality really left something to be desired especially for the price paid..... doughy crepe, very stingy on the quantity of chocolate, really... to be avoided!!

★★
Local Guide
December 23, 2022

very good but very long service, 2 hours for a lunch is ordinary

★★★
December 23, 2022

It was usually delicious on my previous visits, today I tried the baklava special menu and was disappointed. The half waffle was undercooked and tasted a lot like flour (this can happen I imagine when there are a lot of customers) and the baklava is rather cheap and tastes old... The rest of the plate was good. Im really looking forward to the special duck menu coming back, its definitely my favorite!

★★★★★
Local Guide
December 23, 2022

Always fresh and appetizing!!

★★★★★
Local Guide
December 23, 2022

Good

December 23, 2022

I ordered a poutine for delivery and the bill for my order was in my dish. Unacceptable and disgusting

★★★★★
December 23, 2022

Outstanding lunch without unnecessary fruit....

★★★★★
Local Guide
December 23, 2022

Great lunch! Nothing to say the quality and the price was great. And what about the taste, it was there. The speed of service was just wow!

★★★
Local Guide
December 23, 2022

Our first visit to this chain, our meal was quite good, the old fashioned maple skillet dish I had was very good, the coffee is a bit of an acquired taste. the service was pleasant and our food arrived quite quickly after ordering. Our first visit to this chain, our meal was quite good, the poeles a lAncienne a lerable dish that I had was very good, the coffee is a bit of an acquired taste. service was pleasant and our food arrived quite fast after we ordered.

★★★★★
Local Guide
December 23, 2022

Excellent lunch! At a good price and no unnecessary fruit on the plate

★★★★★
Local Guide
December 23, 2022

Fast and courteous service. They offer a wide variety of dishes.

★★★★★
Local Guide
December 23, 2022

Good, fast and pleasant was the service! Our lunches were well presented, hot and excellent. ** Improvement since my last visit (2 years ago) to this restaurant! CONGRATULATIONS TO THE WHOLE TEAM

★★★★★
December 23, 2022

Ben is very nice

December 23, 2022

To be very honest, this is the first time I have given an opinion and unfortunately it is not to give positive comments. I m sold on Ben and Flo, I love going there. Usually well received, I cant say that the waitress this morning seemed like she wanted to be there. Ive been to CE Ben et Flo 3 times now and 2 times I found hair on my plate. All served with cold potatoes and my missing baked beans. Not to mention the grapes which looked outdated on my partners plate. We are eating and suddenly we hear the cook or wtv blasting snoop dog in the kitchen as if there were no customers. Seriously it was really bad this morning, last time I go to this Ben and Flo. Im really not impressed.

★★
December 23, 2022

Smell of burnt toast, my girlfriend is crying over her Kaselaite, I have a headache. 2/5

★★
Local Guide
December 23, 2022

In general I love this restaurant but yesterday morning they missed it. My omelette was not cooked, no fruit on the plate, no compote either. No coffee stove. The restaurant was not full at the time we went. I am disappointed with their service yesterday

December 23, 2022

Why have a takeout system if you want to be told, word for word, were in a rush, we dont have time to do takeout. Totally unacceptable to be told this, 0/10

December 23, 2022

I had already had okay experiences at Ben&Flo but this afternoon, I was really very disappointed. The eggs were barely cooked and cold, a tiny portion of potatoes were lukewarm, and a mini-slice of completely dehydrated orange was in no way edible. I am also very disappointed with the policy that prevents you from exchanging meat for something other than meat (fruit, potatoes, 2 extra spoons of applesauce, at most). It s far from being vegetarian/vegan-friendly when all the other lunch restaurants offer replacements for something else (of equal or lesser value). I wont go back there again; It was the last time I gave him a chance.

December 23, 2022

Each visit brings disappointment. The service is very slow. He doesnt seem to have ANY team spirit or helpfulness. Ul doesnt seem to have effective floor management either. 3rd absolutely last attempt today. Its a shame because the menu is interesting and the food is very good... when Elke doesnt spend 20 minutes on the serving hatch like this morning. Very disappointed.

★★
Local Guide
December 23, 2022

Quite disappointed.. the food is good to say everything is fine. But we call, no response, we wait on site for 45 minutes for a take out.

★★★★★
Local Guide
December 23, 2022

Excellent

★★★★★
Local Guide
December 23, 2022

Very nice restaurant

★★★★★
December 23, 2022

Personalized service from the staff in response to the clients needs and feeling of relaxation. We respect their tranquility but they remain alert so that they enjoy their visit.

December 23, 2022

Very disappointed, poor presentation and too expensive for 2 lunches of $40 wraps and bacon and eggs lunch. Im sure I wont go back there.

★★★★
Local Guide
December 23, 2022

Amazing service! Mimosas go great during the day!

December 23, 2022

Long wait.....30 minutes for a coffee and Im not even talking about the time for the plates, bad service, cold and bad food, not fresh food.... very very disappointing!

December 23, 2022

Took 1h-1h10 to receive our food :/ not the first time its done that when we go there. In addition our 2 plates which had eggs were not even cooked . The white still flowing

December 23, 2022

Really ordinary service, there werent many people and the employees were chatting instead of serving their customers. When they finally served them they did not serve them except in order of entry. The waiter we had ALEXANDRE took 45 minutes to come take our order and he only came to see us because we asked him. At the end of our meal, we paid our bill and left a tip based on the service we received. The waiter arrogantly asked us if there had been a problem with the service he gave us and we told him that we were disappointed with the 45 minute wait and that the tip is based on the service received. We found it really rude to be told that tips must be 15% minimum. I hope I dont see him again because its certain that next time he wont get any tip from us.

December 23, 2022

After 20 minutes of waiting.. No coffee, no one came to see us.... We went to have lunch elsewhere.. The waitresses and the waiter were chatting together and the customers were not served!!! The worst part is that there werent many people!

Local Guide
December 23, 2022

Very poor service and very long wait 30 minutes

★★★★★
Local Guide
December 23, 2022

An excellent service that is difficult to find elsewhere. Thank you for your great service Victoria. 6 out of 5 stars There is just the small problem of the meal, but the service was at its peak

★★★★
December 23, 2022

We were treated to excellent service from Victoria, she was dynamic and warm while being professional If I lived in the area, it would be my style to ask to be in her section because we were so well served. The portions are generous and the price much lower than other breakfast restaurant chains. On the other hand, the dishes took longer than elsewhere to arrive (perhaps a lack of employees so Ill give it the benefit of the doubt).

December 23, 2022

Rudeness and catastrophic customer service... delivery was missing 1 of the 2 dishes ordered (2 pan-fried). We tried to call the restaurant 20 times to correct the situation without ever getting a response. Meanwhile, the first meal had time to get soggy... and was more than disappointing once reheated in the microwave... So I had to drive 30 minutes round trip to get the missing dish... the least we could have done would have been to refund the order but the refusal of the waitress, who made a scene by yelling towards the kitchen at her manager: Can you tell the guy that we cant reimburse it and it is Uber who take care of that!!! During my 15 years of catering service, I have rarely seen such a great lack of professionalism and good manners! I totally think Ive been sent for a walk! I remind you that Uber are not the ones who packed the order. Nor those who closed the bag (containing only 1 dish) by attaching an invoice indicating $43!!! It seems to me that this should have rang bells... In short, you would have had a chance to make up for it but chose to make our experience unpleasant from start to finish. Never again....

★★★★
December 23, 2022

Appetizing menu, excellent food. Sometimes slow service due to lack of staff, but the waiters/waitresses do the best they can. A great experience if youre not in too much of a hurry! :)

Local Guide
December 23, 2022

I had a plate with two choices of meats, they were out of sausages, so my portion of bacon was doubled. On the other hand, the bacon was inedible because it was so dry! I asked to change it and then received the same dry bacon. Not to mention that I had no fruit so who was supposed to have any, no butter on my toast, there was no more jam/peanut butter etc. In the end I should have eaten at home! Good day.

★★★★
Local Guide
December 23, 2022

Good lunch restaurant, the portions have unfortunately shrunk over the years. The Sriracha eggs benedict on an English muffin are seriously delicious.

December 23, 2022

We waited a good hour before having our meal without anyone coming to see us. When we got our plates it was all dry, the bacon in dried lumps.

★★★★★
December 23, 2022

Excellent restaurant. Impeccable service, generous quantities. Its worth every penny spent

December 23, 2022

Pire service que j ai jamais vue! Nous avons attendu une heure pour de l eau (que nous avons pris par nous mêmes, car c était terriblement long) et les 2 tables qui sont arrivées après nous se sont fait servir AVANT nous bref ce n est pas parce que nous sommes adolescents que nous devons être leurs derniers priorités. Je comprends que tout cela peut prendre du temps, mais c est inacceptable.

December 23, 2022

Very expensive for what they offer. Poor service

★★★★★
Local Guide
December 23, 2022

I was served by Joliane, His service is impeccable! Smiling as she leaves, she knows her job it seems, even if she is new to your branch. Plus, it served me lightning fast. I come every week to your two branches, and I come because the menu and the service are excellent, we will be returning there again. Sometimes I go out after 2 hours in total. Who goes to a restaurant and sets aside 2 hours of the day to eat ALONE. To be honest, I have never had such good service as with her. Take note of this, seriously.

December 23, 2022

Voyons donc au bout de 15 minute on es aller se chercher du café nous autres même .... On a même servi la table a coté... 0 service et 0 éthique de travail..... Ok vous manquez de personnel mais former ceux que vous avez comme il faut sibole !! 1:00 attente et pas une criss de toast sur la table ... Sa fais vraiment dur....table de 5 personne extrement déçu

★★★
Local Guide
December 23, 2022

The service is so long unfortunately. It discourages you from going back. The reason for the 3 stars.

★★★★★
December 23, 2022

three good

★★★★
Local Guide
December 23, 2022

Alright. Just a very long wait before being seated (30 min.) then a very long wait before being served. (30-40 min.) But we are warned in advance and the waitresses do their best. (Sunday 12 p.m.)

★★★★
Local Guide
December 23, 2022

When we went to lunch, it was long and full. My eggs and cold bacon. Usually its delicious and hot

★★★★
Local Guide
December 23, 2022

Generous plates and really kind staff!

December 23, 2022

They got my 1/2 my wrong, no even remotely close to what I had purchased. Apple crepes, and they send one French toast? Like how does that even happen?

★★★
Local Guide
December 23, 2022

The food is very good, if a bit small on size. The ambiance is very good and the service is good and kind.

★★
Local Guide
December 23, 2022

theres not even ONE menu where theres no pork

December 23, 2022

long service and threw the only one away. never asked if it was to my taste. bread with 2 inches of butter and pass cooked. ask for eggs turned and they were dying I think. Disgusting sausage not cooked enough, never come and buy me another coffee

December 23, 2022

Waiting 1 hour before simply giving our order despite the fact that the restaurant was practically empty. Very very long service. Almost no service...

December 23, 2021

July 27, 2021 Bad! Untoasted bread (at all) 3 fruits for a plate that must have had half the plate in fruit. 18$ +tax Disappointing! No knife, no coffee spill Disservice. Disappointed!

December 23, 2021

The food was very cold and the service very average... I dont recommend it! If I could have given no stars I would have done so!

★★★★
Local Guide
December 23, 2021

Good lunch.

★★★★
Local Guide
December 23, 2021

Very good service

Local Guide
December 23, 2021

Far from being the best restaurant for lunch! Really disappointed with my experience. Barely 10 people in the restaurant, it took a good half hour to get a coffee. You had to ask for everything, the sugar, the milk and the spoon. I ordered an avocado lox... a handful of onion for topping, no capers... The waiter tells us that they havent had any for a month. Go and help yourself out at Costco... 3 jars for $5 for capers! My portion of fruit on the plate was quite cheap, in addition to having some fruit, I had a rotten grape on my plate. Paying $25 for that... Quite disappointing!

December 23, 2021

Once we arrived there, the waitress who seemed visibly overloaded and who did not seem to have any help from her colleagues, assigned us a table while (almost) throwing our coffees at us. The rest of the long service was mediocre. On top of that, the lady in the kitchen (who seemed to manage the store) was shouting orders (like at La Belle Province) and talking stupidly to her employees. Besides, she was not wearing a mask. In short, go elsewhere. Its a waste of time and money.

★★
Local Guide
December 23, 2021

Very good food, arrived lukewarm though! A little awkward service, long wait, chef didnt wear a mask and issued orders loudly. I was expecting a slightly more refined lunch restaurant

★★★★★
Local Guide
December 23, 2021

always fresh and good

Local Guide
December 23, 2021

Quality of the food leaves something to be desired (several scales in the eggs), poor service and too much noise coming from the kitchen. Many employees do not wear masks correctly and do not cover their noses. Absolutely no interest in going back.

★★★★
Local Guide
December 23, 2021

Extraordinary menu, we had very good caserole. Waitress was alone, she had to take care of several people..... were going back.

★★★★★
December 23, 2021

Good morning, here is my opinion: Excellent menu! Good quality of food. Excellent service, with a smile:-))) speed, efficiency! Respect health instructions. Thanks to the whole team Gisèle and Jacques.

December 23, 2021

We waited 15 minutes in the hall without any welcome, half of the tables were free, subsequently we got a table, a lot of waiting afterwards to be served unsatisfactory food, in all almost 2 hours for lunch in the afternoon away from the very disappointing rush I understand that there is a shortage of labor but if you are not able to provide and it takes 2 hours to have a 2 egg lunch, it becomes ridiculous

★★★★
Local Guide
December 23, 2021

Took a while to get another cup of coffee and had no coffee spoon

★★★★
Local Guide
December 23, 2021

GOOD

Local Guide
December 23, 2021

Clean restaurant but all the food was cold...

★★★★★
Local Guide
December 23, 2021

Good service, delicious. 1st experience ever, we will return

★★
December 23, 2021

Le service est interminable. Cétait long à chaque étape. Nous avons reçu notre bouf froide et les oeufs béné trop cuits. Nous avons retourné lassiette et elle est revenu mieux mais sans ustensiles. 10 minutes pour avoir des ustensiles et 20 minutes pour avoir la facture. Nous nous sommes levé après pour aller demander la facture. Nous ne retournerons plus à ce restaurant là.

December 23, 2021

The service was quite pitiful, plus the plates left something to be desired. For me it was my first visit and probably my last (10/23/2021)

★★★★★
Local Guide
December 23, 2021

Its been a while since Ive been back! I had the maple pan and it was excellent!! The saltiness of the small potatoes with the hollandaise and maple sauce is succulent. Everything was good. Very good plate and the service is very courteous!!

★★★★★
Local Guide
December 23, 2021

Beautiful plates. Good service! I recommend it.

★★★★
Local Guide
December 23, 2021

Correct nothing more

★★★★
Local Guide
December 23, 2021

Good service, great amount of choice, little bit more expensive since covid but still good

★★★★★
Local Guide
December 23, 2021

Very good service, very generous plate