Swiss Chalet in Sherwood Park

Fabulous. Do not go to any Swiss chalet except for this one. Incredible service and food - very rare!!!

Been this place so many times, they were good and friendly, but yesterday, I been waited at drive through for about 25mins, I ordered festive chicken and third rack combo, but no cranberry sauce, no stuffing, and no chocolate, so disappointed, that was second time they were missed something in my meal. I don t know if I will go there again

Disappointed with our meal. Coffee was served luke warm, the overall meal was not hot. The chicken breast was very dry. We will not be going back to this location.

awesome food and staff

Awesome customer service and employees go above and beyond to keep customers happy. Great managment. Thanks for making fathersday a great night perfect.

Barb always makes it worth coming

Barb was wonderful to us and our kids. Really really good service. Food was standard quality for Swiss Chalet, so quite good. EDIT: Came back, Barb is awesome again! Shes going to take all of my money. EDIT (Nov 28): Came back, Barb is again awesome! Thats 3 for 3!

The garlic cheese loaf was literally the best thing I have ever eaten in my life. Vegetarian options: Not many menu provided vegetarian options, but you can ask for them to change things in your meal.

I walk into the store and see a blonde girl sitting at the host stand which looked very unprofessional. Last time I went here I also saw her with her hair down and everywhere which was also something that concerned me. The other staffs were quite friendly and proper.

Everyone really enjoyed their meal, all 18 of us.

Best food on earth the burger is very delicious & the staff are very nice Come to Swiss Chalet Sherwood Park Food

Have always went thru drive thru and ordered just an Angus Burger Patty. They have always just charged for the patty. Today I was told the manager doesn t like that, and will be charging for full price for a burger.

The food is not a good as I remember, they now charge for extra sauce. The food was good, the bun was not hot as I remember in the past. Not sure if I would go here again. Service was ok. The atmosphere is like any big chain resuarant crowded seating not much to talk about

Dinner was okay I guess but their chickens keep getting smaller and smaller. I have had some chicken wings bigger than their chicken legs. On a positive note, the service is always very fast .

Staff is very friendly & efficient. Manager took time to ensure our dining experience was memorable. Much appreciated.

love this place

It was only mine and my husbands second time ever eating here at Swiss Chalet. Isabelle was our server and informed us it was only her first couple shifts serving. She was excellent! Friendly and attentive. Thanks Isabelle and Swiss Chalet!

We had a family dinner tonight and the server Isabelle was very good and is quite professional and friendly, was willing to make our dinning experience a pleasure Thank you

Brought the wife and mother in law now I m hoping the mother in law isn t puking . Been a mess since 12am. God help me:.. Food : 1/5

Great Swiss Chalet. Great Service. Very friendly staff and food is ready quickly

Been to this particular location many times & never had an issue until tonight! Was there about 6pm (dinner time) & yes it was very busy I won t deny! Waited in line for 15min which I had no problem with that at all as again was very busy only to get to front of line to order 3 Thanksgiving specials only to be told they were no longer taking orders for Swiss Chalet as they were to busy?! Isn t that the reason they are in business just saying ! It s wasn t a surprise it was Thanksgiving weekend & they would probably be busy so maybe you should be prepared & not tell your customers they will have to go elsewhere which I did go to Popeyes (which was also very busy but guess what that served us & did there job & gave us what we wanted & we went home happy! With the absolute pathetic customer service at Swiss Chalet I will definitely be thinking twice about ever going back as being busy is no excuse for not serving your customers, if you can t do your job maybe you should close your doors! Very disappointing as ive really liked this location as long as it s been open!

Amazing! Food was hot and fresh.

Very good experience going here, food was 10/10, service was exceptional. I don t mind giving my money to this franchise.

Very nice place.Easy to find. Service is good. Price is reasonable and tasty. Will come again. Parking: Big parking lot. No problem finding an open slot.

Excellent again

Family of 6 adults and 3 young children They re arranged the tables for us all to fit together ..The service was top notch .They made sure extra napkins , straws towelettes were put on the table and came around to fill up our glasses regularly .The food came out hot and all at the same time allowing us to eat all together .Everyone was pleased with the portions and prices for what you got ...The kids loved the treats that come with their dinners ..Staff super friendly .Everyone enjoyed their meal .I definetly would recommend Kid-friendliness: Great with the kids .

Good food, OK service Dietary restrictions: Healthy options Food : 5/5 |

On line ordering was great and order was ready when we arrived. Parking: No problems. Food : 5/5 |

I chose take out and my meal was ready when I got there. Parking was easy I also chose to pay when I picked up my meal which was also easy. Vegetarian options: Vegetable selection were broad but tend to be soggy

My favourite cook cam Fowler is back, 5/5

This place always gets a 5/5 especially if you are not too fussy. It does chicken very well. I like their gravy. And right now if you check they have a two can eat for 19.99 special on tuesday. Well if you buy drinks so really its 2999. But give them your business and youll get lots of fries unlike half of the other places in Edmonton or Sherwood park.

Good as usual

keanne was amazing

Our server was awesome!

Deanne was a fantastic waitress.

I have always liked eating at Swiss Chalet. Their chicken is excellent, fast friendly service, and the price is definitely reasonable, great place to have lunch or dinner.

We all know Swiss Chalet and the food but with the addition of roast beef this is definitely a place that needs revisiting. I had the chicken and roast beef combo which was excellent. I commented to the wife that at any fancy restaurant this meal would be at least twice the price. The beef was perfect and melted in your mouth. The chicken was as usual a little dry but with Chalet sauce or mayo (I know its a little weird but I use it on my fries too) it is decent. Our waitress has been there forever and she remembers us every time, she also made sure that our drinks were never empty. I was so stuffed afterwards but throughly enjoyed it. Definitely will look forward to going back.

Barb is the best! Fantastic service! Food excellent. Our go to Swiss Chalet! GM just told us chicken parm is coming back! Parking: Easy parking by the door Kid-friendliness: Super friendly to kids. We always bring our family member who is somewhat compromised and doesn t communicate that well cognitively, they all chat to him and make him smile! That s priceless to us! Wheelchair accessibility: 2 huge spots right outside the door.

Great food, terrific service. Family visiting from BC really wanted to go to Swiss Chalet as they dont have them out there. The manager came over to see how things were, I mentioned Family in from BC, so he being from BC talked with my Uncle about Swiss Chalet are strongly considering opening up in that market. It was nice to have a personal visit by him.

Excellent service. Excellent food. Great dining experience Parking: Great parking very accessible Wheelchair accessibility: Good accessible spots

Barb was the best server I ve ever had! I ve been lucky enough to get her each time I go in this location and I won t go anywhere else! Super sweet and helpful! I will be back again for sure!

Dietary restrictions: Keto friendly Food

Served by Aidria, she was a gem!

Lunch after shopping, tried different items on the menu, very good. Parking: Nice location, easy access and lots of parking Food : 5/5 |

Did take out Ribs. They were OK.

I like their recent renovations.

Service is always good at Swiss Chalet. The waitresses are very thoughtful and they make sure your order is correct and you enjoy your food. The food is still pretty good. I love the loaded pirogies and the Rotisserie Chicken wrap.

I recommend this locations 1000%

The bathroom smelled like it hadnt been washed in weeks. The floors were sticky. Very depressing vibes in the dining room. Wings were dry and pierogies were tough.

I live a 5min drive from the restaurant had to reheat the food as it was cool. Parking: It depends on the time of day sometimes parking is easy other times be prepared to have a walk. The staff are very helpful and efficient.

Yummy

Luke was so helpful and attentive I couldn t have asked for a more kind garnisher. But Jenna, who took my order, forgot my peppers. Denette, if you re reading this, reprimand her immediately

It had been years since I have eaten here, and I was blown away by the menu. The food was amazing. I had the perogies, which were the best I have ever had. Being my birthday they even treated me to free dessert. Manager Jad was so friendly and our little waitress was adorable. Kid-friendliness: Kids eat free on Wednesdays! Wheelchair accessibility: Parking spots right out front

My husband and I have dined at this location numerous times since moving to Sherwood Park. We will never patronize any other location as this one surpasses all others. The staff are so attentive and it is evident customer service is #1 for them. Not only is the food great but the overall experience rates an 11 out of 10. The manager ensures that everyone is made to feel welcomed and it just feels like being home.

We live north edmonton and still make the drive to this location as we have never had a bad experience, great service great food. Amazing!!!! Make this your home store.!! Kid-friendliness: Has a kids treasure chest!!!!

Was not too impressed with our visit to this location. Brought my parents here for Fathers Day. The restaurant was really dirty, feet sticking to the floor in the bathroom. Dusty, crumbs everywhere, menus sticky. Service was sub par. Asked for sauce on side instead of on my sandwich. Didnt happen. Waitress was not very attentive and didnt seem to know her job.

The drive thru service and dining in at this location is very consistent, food served in a timely fashion and always top quality. I highly recommend coming here no matter what time of day during business hours. Keep up the good work staff of Swiss Chalet!! Thank you !

Great for Celiacs. Many different options for children. He loved the treasure chest as we walked out.

Went last night to eat at Swiss Chalet. Please wait to be seated the sign said so we stood there for 5 mins with two people who saw us there and never acknowledged us. Manager doing paper work out in the restaurant and one server who just was not interested. I asked if we could sit down as I am disabled with a prosthetic leg and was told no by the woman doing paper work. I am a retired manager and use to work with different chains to improve service and motivational team building. This place needs help. I offer my services free of charge to help improve customer service and staff motivation. It is obvious that this restaurant lacks greatly in this area. This is what should have been done. The manager should have stopped her paperwork and seated us would have taken 2 seconds or told the server to seat us at a table.I also would have told the server you go great every customer as soon as you see them and if I catch you ignoring customers again that s one strike three and you re out. Simple don t pay for incompetence. All we got was no and then nothing. We left. As restaurants have to charge more money I would expect excellent service as to keep my business. My money is important and hard earned . Why would I support this restaurant in the future. There are 2000 other restaurants so we are not force to eat and pay good money to be rudely treated by people who hate their job. I was told by the owner of this restaurant to fill out a form. What the heck try contacting me personally to discuss the problem. I have already put forth my grievance on this post Nuff said . Fill out a form not good management at all this is what I call I don t care management.

Good food, great service and great value.

My family and I loved this place.

Told the boss I d give a 5 star review because he said shmedium so many times but the food was great too. And a special note to Nathan s mom; yes, he works and does it well. This place makes the best burgers (vegetarian included), I m hooked.

Unfortunately they changed the chicken spring rolls theyre way smaller and do not taste any where near like the other ones the price is about the same but portion size is small definitely an inferior product which I wont be ordering again.

Went there, first time with TARA group for Wednesday lunch. We were a big group, 30+. Meal was awesome, service the same. We had our 4 year old granddaughter with us. Waitress bent over backwards for her. It was an hours drive to get there, well worth it. DJ Burge, Stacy and Raelynn.

The service was good but the food was bland.

Servers need to understand their promotions better.

Always a good meal. Food is delivered quick and price is very reasonble. Great for families.

Had to come up to the City to go for a Dr appointment. So stop in for a meal, and tonight my husband and I had the most amazing service and meal. Just found out that Corporate wants to STOP all Swiss chalets from selling the Chicken wings that they have right now that are fresh and breaded in house for pre breaded frozen chicken wings. You can now get them as an 8 or 12 piece meal they are very flavourful, the best tasting breading I have had on wings. The staff definitely made it feel like we were at home. We will definitely be back soon. Especially since the manager mentioned that March 4th is the start of their seafood summer.

The service was excellent. The food was hot and served within minutes of ordering. The restaurant is dark and a bit grimey. The washrooms need deep cleaning along with the dining room.

Highly addictive with food, service and friendly staff that make me come back over and over again. Prices very family and seniors friendly together with multiple menu choices. Highly recommend this restaurant.

Always good!

The service is good and the staff are very hard working Good food Food

Service & food was great!

Swiss Chalet is always good. Their chicken is fresh, hot, tender and juicy. The service is quick and thorough and the wait staff is friendly.

The food was actually surprisingly good. In the past I havent really been a fan of Swiss Chalet, but their menu options have improved significantly over the years, and I am actually a pretty big fan of their wings now.

Very busy today and only one waitress on. She did an excellent job .

Take out was ready quickly, I didnt have to wait too long for them to prepare it.

We went for dinner last night & the service was incredibly slow. We understand when a server has many tables and can t give the best service but she made rude comments when she noticed we were in a rush , well yes we had been waiting for our bill for 40 minutes Nobody checked on how the food was & we had our dirty plates sitting on our table for half an hour & not one staff member came by to refill our drinks or take the plates away. We normally have amazing service but this time was just a huge disappointment. Food is always good though.

The service is good, food hot.

The homestyle back up plan.

Love dinners here Kid-friendliness: A great family place Food : 5/5 |

Chicken was under cooked . Asked for gravy got chicken sauce. Server was slow and not very good. Got my bill and they tried adding there tip into price. I tried but wont be ever going bk. My wife asked for a Caesar salad they were out .

Ordered take out. Container of gravy was just over half full. Butter was placed on top of gravy container so it was melted and all over everything. Portions of fries we significantly reduced. Chicken was overcooked and dry. It would be worth the drive to Edmonton for a different location

Takeout food does not seem to be as good as the dine-in

Good meal. Consistent food here. Lots of variety on the menu. Good place to go with friends Food

Both service and food quality are inconsistent at this location. A few of the servers are polite, engaging and professional, but too many are withdrawn and clearly not happy to be there. Food quality has definitely gone down hill in general, and there is a noticeable reduction in the size of the chicken. Serving size is also inconsistent (noticeably smaller lately). On a positive note, the food is usually served hot. I can deal with the less than enthusiastic service, however being served dried out chicken should never happen at swiss chalet. On another positive note, the roastbeef is very tender and delicious. Overall, very mixed reviews for this place, as its a bit of a crapshoot specific to service and food quality.

Unfriendly and unwelcoming staff starting from when they were giving us a table. We preferred near the window but the unfriendly receptionist declined without even giving a valid reason as to why we cant be seated to where we prefer.. Next is the server who for some reason is in a hurry to get our order when we arent ready yet, we expressed our preferrence for sauces but she declined saying the choice we made was watery. Then came my order of quarter chicken (which doesnt look like the size of it- smaller) and lo and behold it was not properly cooked (bloodred).. in fairness they replaced it BUT i have totally lost my appetite.. WILL not be recommending this place and never coming back again..Let your customers be customers!

Their chicken was not cooked well and was very tiny for the price! Pink and some blood left inside the chicken. Disgusting! They did offer us a new plate but it still wasnt cooked well, still saw some pink in it. My mom was too upset to eat the whole thing and was too tired to complain. Moreover, their service needs to be better. The way our server was talking to us was not pleasing and we felt rushed telling her our order. Servers need to be trained properly. Overall, experience and food was a flop. I hope other customers read the reviews about other terrible experiences they had and go elsewhere!

Very pleasant experience. The food was tasty and we had a very friendly waitress.

I like it once awhile

Chicken moist, tender meat. Friendly staff.

Forgot dinner rolls and utensils. Might need larger font on the computer for better accuracy. Seems like you cant just make an order perfect theres always something wrong.

Great experience. Stopped for a fast lunch. Great chicken and shrimp was cooked well. Service was amazing! Thank you.

I went to the Harveys here, Swiss chalet is a bit too greasy chicken imo

This is the Best Swiss Chalet in Alberta We drive up from Leduc Remember way back in the day when food and service was good at Restaurants? Well this Swiss Chalet has its act together and does not disappoint

Great food. Excellent service!!

I understand that food prices went up so to keep your customers coming back service has to be outstanding. Otherwise why go out? The service was basic and the food was basic.

Good food and service

Ordered via the app. A soup was forgotten and it was sent out instead of us being given a refund, which we really appreciated. Food was hot and delicious. I finally found a restaurant in the park worth ordering! Keep up the great work!

Wow what a difference. We drive quite a way from our place to this particular Swiss chalet. Firstly, the tables have been refinished in some super sticky paint. It feels gross to touch them. The staff werent particularly friendly either. Almost standoffish. Lastly the chicken portion on the plate was super disappointing. All around a terrible meal. Did they switch management?

The worst food. Currently going through food poisoning from my family pack meal I picked up today for dinner from this location. I havent stopped throwing up and lots of stomach pain. I am so disappointed and disgusted that I spent $60.00 to bring home dinner just to get sick. This is not ok and will never eat here again!

Always great food and service.

Its Swiss Chalet! What is there bad to say about it. Food and service is always awesome!

Wheelchair accessibility: No stairs Food

Long wait, but the food is good, and staff is friendly.

They did not have any chicken for my order, had to waste time waiting in the drive thru. What kind of chicken place runs out of chicken

We have an excellent experience every single time te dine here, this time was with a large party, and they accommodated every need with speed and accuracy.

Always good to eat there. I have noticed it seems less and less meat on the ribs though. Still good place to take the family Came for Fathers day lunch and they ran out of ribs? A Swiss chalet that has no ribs. Sad

Wont be eating here again. Had lunch with the family wife complained of nausea and went straight to a store to buy gravol. I got sick that evening and after continually feeling worse ended up in the ER 48 hrs later with a food poisoning diagnose and an iv in my arm.

My first time here and it was really good! Tasty chicken and good sized portions. Reasonably priced.

We were at Harveys which is co- located with Swiss Chalet. Everything was great

Kid-friendliness: Wednesday kids under 10 eat free dine in Food

I selected curbside pickup. I submitted my info when I parked in my pickup spot and 15 minutes later after their text said we will be right out with your order I went inside and had to pick it up myself. My food was sat there an extra 10 minutes past completed time and wasnt fit to eat. Will never go back here again.

Ordered 3 1/2 chicken meals and a cheeseburger. They sealed the bag and forgot my burger. When I returned 15 minutes later they said oh ya, its here. They tried giving me a 15 minute old burger so I asked for a new one. When I got home and starting eating it I should have checked it at the restaurant ( my fault I guess), it was the wrong burger. And not once did someone apologize.

Didnt wait long, excellent promo for a meal. Food was delicious and hot. Excellent and friendly service

The table was sticky, my dauggters drinking cup had lipstick residue from a previous user, the food was ok, except the mashed potatoes were weird, like sticky, and the bathroom was gross, I had to take my baby outside to change her in my vehicle. Our waitress was great, though.

The new look is fantastic!! Wait staff was very slow, but the food was great!

Well. Have to say.. the food is amazing, hands down! Besides waiting for over 10 minutes to be seated mid afternoon... Hostess sat our group down, walked away and another 10 minutes passed before he magically reappeared to see if beverages were needed. When ordering we were told that the Swiss chalet sauce came with anything ordered, only to be revealed we had to ask, (yet again) for it once our entrees came. Our server seemed preoccupied and frazzled. Left empty cups etc on our table. We again waited once the bill came and after 15 minutes got up to leave and as, we all said, our server came running over. All I have to say is THANK GOONESS this location has amazing food, cooks/chefs that care. Again the food was on par and will return for the food and deal with the disappointing front of house staff...

I love this location one of the best around

Food good. Service good. Had a nice dinner with my friend.

Just love swiss Chalet rotisserie chicken so moist and delicious. Kid-friendliness: Suitable for kids with a kid menu. Food : 4/5 |

The service is fantastic here....as is the food.

Absolute worst in Edmonton that Ive been for service. There has not been a single visit that they have not been out of something from no white meat to no pie. Constantly horrible service. No refills and no table service.

Great.

Theyre quality has gone down so much doubt will return, soggy fries, bone in my gross flavorless chicken wrap. Nobody finished their fries they were so awfully wet. Paying near 20$ for something have to force down, not happening again. At least didnt get sick from it.

Good place to pick up quickly, especially if you ads driving to Elk Island National Park, I just wish they had more options for vegetarians. Vegetarian options: Wish they had more options, but you do get a veggie burger here if you are wanting to fill yourself.

Best chicken in town

Disappointed order through drive-thru 2 buffalo chicken sandwich and got home. Open bag and see I received order of fries and onion rings instead. I didnt want to drive back 30 minutes

It had been a very long time since I last went to Swiss Chalet. I feel like the accompaniments have expanded since then and allowed for a wider range of preferred choices. The meal I had was so delicious, and my server was both informative and attentive, without feeling overbearing. I will absolutely return back here again. Parking: Ample of parking in the front of the restaurant.

Delicious, tho I feel like the ribs used to be better?

Worst experience today at this Swiss Chalet location. A. Ordered appetizer - the appetizer was served to us without serving plates, the worst part is that the lady who served the appetizer felt like the appetizer plate was a frisbee! B. Chicken was so dry for our orders. Dark meat with chalet fries for me and dark meat with rice for my wife. The same lady server served the 2 orders, and ee asked, where the gravy was, and she said you need 1 or 2?, isnt it automatic to serve the gravy? C. Drink refill, had to wait for 8mins from our server and was reminded twice! D. Lastly, we requested for a Lemon Merengue pie to go, as the service and experence was so forgettable we had to go. As soon as we got home. Lo and behold we got a coconut pie! And i have severe coconut allergies!! Started from bad to worst.. wow! Wow! Wow! Was it because we were using the 2 can dine deluxe coupons, so we got served this bad bad bad experience? Tsk! Frustrating! So pissed!

Came here for my first festive special of the year was very good will be back.

I like their baby back ribs. Service is good and prices ste good

Portions are smaller than historically. We ordered the Festive chicken sandwich. Was charged and served the regular chicken sandwich. Upon returning the meal to the counter they threw it out and made a while new one instead of giving me a scoop of dressing and cranberries. The festive version apparently only has one piece of bread ... open faced?? Heres the kicker. We were charged 4.20 extra. 21.75 for the regular and 22.99 for the festive. Something was wrong with the math and the cashiers couldnt do anything about it. The food area most tables were dirty and none of the tables were cleaned while we ate. The tables were miss matched and floors dirty. I will have to consider hard if I ever come back to eat in the Swiss Chalet takeout/Harveys side of the restaurant.

Nice location. Great staff. The usual Swiss Chalet food, but nicely prepared.

One of the best Swiss chalets in the greater Edmonton area. Had to wait 15 minutes for a table during a busy supper rush. The chicken comes flying out of the kitchen shortly after ordering. Service was great and accurate. Food was hot, fresh and tasty. Four diners and everyone enjoyed their meals. Reasonably priced and as good as rotisserie chicken can be. Always a nice family meal. Kid-friendliness: Great spot for kids. Kids eat free on wednesday. Each free kids meal requires the purchase of a full meal from the main menu.

I wanted chicken. I got chicken. It was very good. Mmmm chicken.

This is how things should be. Nothing is perfect. BUT this is how the place should be. The TVs had a seriously BLUE tint. The servers were great. The way that meat fell off those ribs, wonderful job. The atmosphere is ideal for dining.

Great chicken

Chicken and ribs on both plates were ice cold and over cooked, the fries were old and cold with hot gravy thrown on-top, the stuffing was partially warm and super mushy. And the wings on both chicken were chard black, and the buns were rock hard. Im not one to complain but I used to work for swiss chalet and the quality of this was terrible. The server was really nice and understanding. But when the manager came she was rude and cold. They ended up comping the entire meal. Which was nice.

Great food and service!

Got two legs with their season special. One was great but other one way over cooked. Dried out on outside to point couldnt eat half. Not my normal experience with Swiss chalet.

Short staffed, I guess or dont pay enough probably. Food was ok not terrific for the price. Raising prices just to raise prices is not ok, placed order for drinks coffee over 2.00 a cup wow. 1 refill when we asked for it,3 coffees only filled 2. Asked if we needed machine to pay with it in her hand she walked away and did not come back. Went to the front to pay, told we have to wait for waitress to pay. Management was not seen, they should get out of their hiding place and be made to help out. Wont be back.

Parking: Plenty of parking

Love the renovations. Always a great time

Food was delious and staff polite and good service.

They never disappoint and follow delivery instructions.

Had a 1/4 chicken meal, part of my chicken was pink. I take it back up to the counter for them to tell me, no I assure you its fully cooked . I have eaten at swiss chalet for many years, I know what cooked chicken looks like and feels like. The pink neat was rubbery! They wanted to give me a replacement, um no thank you! Will DEFINITELY never eat here again!! Bad business!! Do no eat here. Bad management as well. I thought the customer was always right but this management feels the need to argue with the paying customer. Belittling me in front of all the customers.

This place is just like Switzerland no neutral.

Sherwood Park location had very generous portions of their festive meals. It was so delicious.

Friendly staff, attentive and good food.